Santander
SAN
#88
Rank
A$277.92 B
Marketcap
A$18.79
Share price
2.43%
Change (1 day)
137.12%
Change (1 year)

Santander - 20-F annual report


Text size:

SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549


FORM 20-F


(Mark One)REGISTRATION STATEMENT PURSUANT TO SECTION 12(b)
OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934

 

  OR 
 

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

 
   For the fiscal year ended December 31, 2004
OR
 
 

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

 
  for the transition period from                    to
Commission file number 001-12518
 

BANCO SANTANDER CENTRAL HISPANO, S.A.

(Exact name of Registrant as specified in its charter)
Kingdom of Spain
(Jurisdiction of incorporation)
Ciudad Grupo Santander
28660 Boadilla del Monte (Madrid), Spain
(address of principal executive offices)


Securities registered or to be registered, pursuant to Section 12(b) of the Act

     Name of each exchange
Title of each classon which registered
 
 
 American Depositary Shares, each representing the right to receive one Share of Capital Stock of Banco Santander Central Hispano, S.A., par value Euro 0.50 each New York Stock Exchange
 Shares of Capital Stock of Banco Santander Central Hispano, S.A., par value Euro 0.50 each New York Stock Exchange
 Non-cumulative Guaranteed Preferred Stock of BSCH Finance Limited, Series Q New York Stock Exchange
 Non-cumulative Guaranteed Preferred Stock of BCH Capital Limited, Series B New York Stock Exchange
 Non-cumulative Guaranteed Preferred Stock of Santander Finance Preferred, S.A. Unipersonal, Series 1 New York Stock Exchange
 

Guarantee of Non-cumulative Preferred Stock of BCH Capital Limited

  
 

Guarantee of Non-cumulative Guaranteed Preferred Stock of Santander Finance Preferred, S.A. Unipersonal

  

  
*

Banco Santander Central Hispano Shares are not listed for trading, but only in connection with the registration of the American Depositary Shares, pursuant to requirements of the New York Stock Exchange.

Securities registered or to be registered pursuant to Section 12(g) of the Act.
None.
(Title of Class)
Securities for which there is a reporting obligation pursuant to Section 15(d) of the Act
None.
(Title of Class)
The number of outstanding shares of each class of Stock of Banco Santander Central Hispano, S.A. at
December 31, 2004 was:
Shares par value Euro 0.50 each: 6,254,296,579

The number of outstanding shares of each class of stock of BSCH Finance Limited benefiting from a guarantee of Banco Santander Central Hispano, S.A., at December 31, 2004 was:

Non-cumulative Preferred Stock, Series Q 

12,000,000

The number of outstanding shares of each class of stock of BCH Capital Limited benefiting from a guarantee of Banco Santander Central Hispano, S.A., at December 31, 2004 was:

Non-cumulative Preferred Stock, Series B 

9,200,000

The number of outstanding shares of each class of stock of Santander Finance Preferred, S.A. Unipersonal benefiting from a guarantee of Banco Santander Central Hispano, S.A. at December 31, 2004 was:

Non-cumulative Preferred Securities, Series 1 7,600,000

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes  No 

Indicate by check mark which financial statement item the registrant has elected to follow.

Item 17  Item 18 

BANCO SANTANDER CENTRAL HISPANO, S.A.


TABLE OF CONTENTS

  Page 
     
Presentation of Financial and Other Information3 
Cautionary Statement Regarding Forward-Looking Statements4 
    
PART I   
    
ITEM 1.IDENTITY OF DIRECTORS, SENIOR MANAGEMENT AND ADVISERS6 
    
ITEM 2.OFFER STATISTICS AND EXPECTED TIMETABLE6 
    
ITEM 3.KEY INFORMATION6 
    
 A. Selected financial data6 
 B. Capitalization and indebtedness11 
 C. Reasons for the offer and use of proceeds11 
 D. Risk factors11 
    
ITEM 4.INFORMATION ON THE COMPANY16 
    
 A. History and development of the company16 
 B. Business overview19 
 C. Organizational structure64 
 D. Property, plants and equipment64 
    
ITEM 5.OPERATING AND FINANCIAL REVIEW AND PROSPECTS65 
    
 A. Operating results70 
 B. Liquidity and capital resources80 
 C. Research and development, patents and licenses, etc.82 
 D. Trend information82 
 E. Off-balance sheet arrangements86 
 F. Tabular disclosure of contractual obligations86 
    
ITEM 6.DIRECTORS, SENIOR MANAGEMENT AND EMPLOYEES87 
    
 A. Directors and senior management87 
 B. Compensation92 
 C. Board practices100 
 D. Employees106 
 E. Share ownership108 
    
ITEM 7.MAJOR SHAREHOLDERS AND RELATED PARTY TRANSACTIONS108 
    
 A. Major shareholders108 
 B. Related party transactions109 
 C. Interests of experts and counsel110 
    
ITEM 8.FINANCIAL INFORMATION111 
    
 A. Consolidated statements and other financial information111 
 B. Significant changes117 

1


Back to Contents

 ITEM 9.THE OFFER AND LISTING117 
  
   A. Offer and listing details117 
   B. Plan of distribution119 
   C. Markets119 
   D. Selling shareholders123 
   E. Dilution123 
   F. Expense of the issue123 
  
 ITEM 10.ADDITIONAL INFORMATION123 
  
   A. Share capital123 
   B. Memorandum and articles of association123 
   C. Material contracts130 
   D. Exchange controls130 
   E. Taxation130 
   F. Dividends and paying agents134 
   G. Statement by experts134 
   H. Documents on display134 
   I. Subsidiary information134 
  
 ITEM 11.QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK135 
  
   Introduction135 
   Part 1. Organization of risk management135 
   Part 2. Global risk analysis profile137 
   Part 3. Credit risk138 
  Part 4. Operational risk156 
   Part 5. Reputational risk159 
   Part 6. Market risk161 
  
 ITEM 12.DESCRIPTION OF SECURITIES OTHER THAN EQUITY SECURITIES177 
  
   A. Debt securities177 
  B. Warrants and rights177 
  C. Other securities177 
   D. American Depositary Shares177 
  
 PART II  
      
 ITEM 13. DEFAULTS, DIVIDEND ARREARAGES AND DELINQUENCIES178 
     
 ITEM 14.MATERIAL MODIFICATIONS TO THE RIGHTS OF SECURITY HOLDERS 
   AND USE OF PROCEEDS178  
     
  E. Use of proceeds178 
      
 ITEM 15.CONTROLS AND PROCEDURES178 
      
 ITEM 16. A. Audit committee financial expert178 
  B. Code of ethics178 
   C. Principal accountant fees and services179 
   D. Exemptions from the listing standards for audit commitees179 
   E. Purchases of equity securities by the issuer and affiliated purchasers180 
      
 PART III  
      
 ITEM 17.FINANCIAL STATEMENTS181 
      
 ITEM 18.FINANCIAL STATEMENTS181 
      
 ITEM 19.EXHIBITS181 

2


Back to Contents

PRESENTATION OF FINANCIAL AND OTHER INFORMATION

Conversion to Euros

Effective January 1, 1999, Spain adopted the euro as its official currency. Our financial statements for fiscal years ending prior to December 31, 2000, which were prepared in Spanish pesetas, have been restated in euros using the fixed conversion rate of €1.00 to Pta.166.386. Our financial statements reported in euros reflect the same trends as if we had continued to present our financial statements in pesetas.

Accounting Principles

Except where we note otherwise, we prepared the financial information contained in this report according to Bank of Spain Circular 4/91, as amended (Spanish GAAP). As disclosed in note 28 to our consolidated financial statements, Spanish GAAP differs in some significant respects from U.S. GAAP.

We have formatted our financial information according to the classification format for banks used in Spain. We have not reclassified the line items to comply with Article 9 of Regulation S-X. Article 9 is a regulation of the U.S. Securities and Exchange Commission that contains formatting requirements for bank holding company financial statements. We have, however, included summary financial information that reflects the required reclassifications in note 28 to our consolidated financial statements.

Our auditors, Deloitte, S.L., have audited our consolidated financial statements in respect of the three years ended December 31, 2004 in accordance with Spanish GAAP and without qualification. The auditor’s report for December 31, 2004 does, however, include a reference relating to certain differences in our financial statements for the year ended December 31, 2004 as compared to the year ended December 31, 2003. These differences stem from the different accounting treatment accorded to pension commitments arising from early retirements in 2003 versus 2004. During 2003, with the express authorization of the Bank of Spain, the commitments arising from early retirements by the Bank and by other companies of the Group were charged against reserves. In 2004, the Bank of Spain did not grant such authorization to credit entities, including us, and subsequently the Bank charged such obligations against its income.

See page F-1 to our consolidated financial statements for the 2004 report prepared by our independent registered public accounting firm.

Acquisition of Abbey National plc.

In November 2004, we acquired 100% of the capital of Abbey National plc (“Abbey”). Under Spanish GAAP, our acquisition of Abbey has been reflected on our financial statements as if the acquisition had occurred on December 31, 2004. Accordingly, Abbey’s assets and liabilities were consolidated into our balance sheet as of December 31, 2004, but Abbey’s results of operations had no impact on our income statement for the year ended December 31, 2004.

Balance sheet and average balance sheet information in this Annual Report for the year ended December 31, 2004 includes the consolidation of Abbey line by line as of December 31, 2004 and renders such balances and average balances incompatible to the comparable data for the year ended December 31, 2003. In order to facilitate comparison of balances and average balances for these periods, we have provided in this report pro forma balance sheet and average balance sheet information for the year ended December 31, 2004 without consolidating Abbey. As a result, in the pro forma balance sheet, we are accounting for our investment in Abbey as if we did not have control over Abbey.

General Information

Our consolidated financial statements are in Euros, which are denoted “euro”, “euros”, EUR or “€” throughout this annual report. Also, throughout this annual report, when we refer to:

“dollars”, US$ or “$”, we mean United States dollars; and
  

“one billion”, we mean 1,000 million.

When we refer to average balances for a particular period, we mean the average of the month-end balances for that period, unless otherwise noted. We do not believe that monthly averages present trends that are materially different from trends that daily averages would show. We included in interest income any interest payments we received on non-accruing loans if they were received in the period when due. We have not reflected consolidation adjustments in any financial information about our subsidiaries or other units.

When we refer to loans, we mean loans, leases, discounted bills and accounts receivable, unless otherwise noted.

3


Back to Contents

When we refer to non-performing assets, we mean non-performing loans, securities and other assets to collect.

When we refer to the allowances for credit-losses, we mean the statistical allowance for credit losses, the specific allowances for credit losses, and unless otherwise noted, the general allowance for credit losses including any allowances for country-risk. See “Item 4. Information on the Company—B. Business Overview—Selected Statistical Information—Classified Assets—Bank of Spain Allowance for Credit-Losses and Country-Risk Requirements”.

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS

This Annual Report contains statements that constitute “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements include information regarding:

exposure to various types of market risks;
  
management strategy;
  
capital expenditures;
  
earnings and other targets; and
  
asset portfolios.

Forward-looking statements may be identified by words such as “expect,” “project,” “anticipate,” “should,” “intend,” “probability,” “risk,” “VaR,” “DCaR,” “ACaR,” “RORAC,” “target,” “goal,” “objective,” “estimate,” “future” and similar expressions. We include forward-looking statements in the “Operating and Financial Review Prospects,” “Information on the Company” and “Qualitative and Quantitative Disclosures About Market Risk” sections. Forward-looking statements are not guarantees of future performance and involve risks and uncertainities, and actual results may differ materially from those in the forward-looking statements.

You should understand that adverse changes in the following important factors, in addition to those discussed in “Risk Factors”, “Operating and Financial Review and Prospects,” “Information on the Company” and elsewhere in this Annual Report, could affect our future results and could cause those results or other outcomes to differ materially from those anticipated in any forward-looking statement:

    Economic and Industry Conditions changes in demographics, consumer spending or saving habits; and
     
exposure to various types of market risks, principally including interest rate risk, foreign exchange rate risk and equity price risk; changes in competition and pricing environments as a result of the progressive adoption of the internet for conducting financial services and/or other factors.
     
general economic or industry conditions in Spain, the United Kingdom, other European countries, Latin America and the other areas in which we have significant business activities or investments;  

   Political and Governmental Factors

   political stability in Spain, the United Kingdom, other European countries and Latin America; and
the effects of a decline in real estate prices, particularly in Spain and the UK;   
   changes in Spanish, UK, EU or foreign laws, regulations or taxes.
monetary and interest rate policies of the European Central Bank and various central banks;   
       Transaction and Commercial Factors
inflation or deflation;   
   our ability to integrate successfully our acquisitions, including Abbey, and the challenges inherent in diverting management’s focus and resources from other strategic opportunities and from operational matters while we integrate these acquisitions; and
the effects of non-linear market behavior that cannot be captured by linear statistical models, such as the VaR/DCaR/ACaR model we use; 
   
changes in competition and pricing environments;   
   the outcome of our negotiations with business partners and governments.
the inability to hedge some risks economically;   
     
the adequacy of loss reserves;   
     
acquisitions, including our recent acquisition of Abbey, or restructurings;   

4


Back to Contents

 

 Operating Factors
  
technical difficulties and the development and use of new technologies by us and our competitors;
  
the impact of changes in the composition of our balance sheet on future net interest income;

 

potential losses associated with an increase in the level of substandard loans or non-performance by counterparties to other types of financial instruments; and
  
the success of our e-business strategy, including our ability to form desirable strategic partnerships and to transform to a web-based business model.

 

The forward-looking statements contained in this annual report speak only as of the date of this annual report. We do not undertake to update any forward-looking statement to reflect events or circumstances after that date or to reflect the occurrence of unanticipated events.

5


Back to Contents

 PART I
Item 1.  Identity of Directors, Senior Management and Advisers
  
A. Directors and Senior Management.
  
 Not applicable.
  
B. Advisers.
  
  Not applicable.
  
C. Auditors.
  
  Not applicable.
  
Item 2.  Offer Statistics and Expected Timetable
  
A. Offer Statistics.
  
  Not applicable.
  
B. Method and Expected Timetable.
  
  Not applicable.
  
Item 3.  Key Information
  
A. Selected financial data.

Selected Consolidated Financial Information

We have selected the following financial information from our consolidated financial statements. You should read this information in connection with, and it is qualified in its entirety by reference to, our consolidated financial statements.

We prepare our consolidated financial statements according to Spanish GAAP. Spanish GAAP differs in some significant respects from U.S. GAAP. In addition, our financial information is presented in Spanish format.

In the F-pages of this Form 20-F, audited financial statements for the years 2004, 2003 and 2002 are presented. Audited financial statements for the years 2001 and 2000 are not included in this document, but they can be found in our previous annual reports on Form 20-F.

In November 2004, we acquired 100% of the capital of Abbey National plc. Under Spanish GAAP, our acquisition of Abbey has been reflected on our financial statements as if the acquisition had occurred on December 31, 2004. Accordingly, Abbey’s assets and liabilities were consolidated into our balance sheet as of December 31, 2004, but Abbey’s results of operations had no impact on our income statement for the year ended December 31, 2004.

Balance sheet information in this Annual Report for the year ended December 31, 2004 includes the consolidation of Abbey line by line as of December 31, 2004 and renders such balances incompatible to the comparable data for the year ended December 31, 2003. In order to facilitate comparison of balances for these periods, we have provided in this report pro forma balance sheet information for the year ended December 31, 2004 without consolidating Abbey. As a result, in the pro forma balance sheet, we are accounting for our investment in Abbey as if we did not have control over Abbey. Our investment in Abbey is reflected in the pro forma balance sheet information under the item “Investments in Group and non-Group companies”.

6


Back to Contents

     Year Ended December 31,      

                 
20002001200220032004





Consolidated Income Statement Data(thousands of euros, except percentages and per share data)
           
Interest income and income from common stocks and other equity securities (1)
29,290,547 28,241,493 22,831,399 17,335,727 18,385,784 
Income from equity-accounted holdings (2)293,372 423,671 353,111 309,506 365,497 
Interest expenses(21,294,358)(18,408,400)(13,825,855)(9,686,896)(10,115,569)
 
 
 
 
 
 
Net interest income8,289,561 10,256,764 9,358,655 7,958,337 8,635,712 
 
 
 
 
 
 
Net fees and commissions4,012,994 4,621,735 4,289,284 4,170,562 4,609,289 
Gains (losses) on financial transactions702,102 685,142 356,250 998,813 952,666 
 
 
 
 
 
 
Gross operating income13,004,657 15,563,641 14,004,189 13,127,712 14,197,667 
 
 
 
 
 
 
Net other operating income (3)(119,583)(230,885)(226,482)(166,530)(182,314)
General administrative expenses:          
      a) Personnel expenses(4,450,957)(5,258,297)(4,521,718)(4,049,372)(4,135,315)
      b) Other administrative expenses(2,845,408)(3,142,686)(2,800,333)(2,428,325)(2,599,878)
 
 
 
 
 
 
         Total(7,296,365)(8,400,983)(7,322,051)(6,477,697)(6,735,193)
Depreciation, amortization and writedown of property and equipment and intangible assets
(900,148)(987,319)(889,832)(762,794)(734,967)
 
 
 
 
 
 
Net operating income4,688,561 5,944,454 5,565,824 5,720,691 6,545,193 
 
 
 
 
 
 
Net income from companies accounted for by the equity method1,047,643 945,549 633,009 716,769 905,883 
Less: value adjustments due to collection of dividends(293,372)(423,671)(353,111)(309,506)(365,497)
Amortization of consolidation goodwill(598,548)(1,872,952)(1,358,616)(2,241,688)(618,935)
Net gains on Group transactions384,846 1,169,449 1,008,940 955,563 466,217 
Write-offs and credit loss provisions (net) (4)(1,048,345)(1,586,017)(1,648,192)(1,495,687)(1,647,651)
Writedowns of long-term financial          
investmets (net)(613)(751)(272)687 (257)
Provisions to general banking risk allowance   85,945  
 
 
 
 
 
 
Extraordinary results (5)(406,176)61,244 (338,833)668,666 (850,335)
 
 
 
 
 
 
Income before taxes3,773,996 4,237,305 3,508,749 4,101,440 4,434,618 
 
 
 
 
 
 
Provision for income tax (6)(714,868)(910,396)(723,109)(869,434)(766,761)
Consolidated net income for the year3,059,128 3,326,909 2,785,640 3,232,006 3,667,857 
 
 
 
 
 
 
Net income attributed to minority interests800,987 840,606 538,463 621,187 532,299 
           
Net income attributted to the Group2,258,141 2,486,303 2,247,177 2,610,819 3,135,558 
 
 
 
 
 
 
Per Share Information:          
Average number of shares (thousands) (7)4,205,787 4,564,546 4,728,372 4,768,403 4,971,394 
Per average Share:          
   Net Attributable Income0.54 0.54 0.48 0.55 0.63 
   Dividends in euros0.30 0.29 0.29 0.30 0.37 
   Dividends in US$0.28 0.26 0.30 0.38 0.50 

7


Back to Contents

 Year Ended December 31, 

          2004
(pro forma
without
consolidating
20002001200220032004Abbey)






Consolidated Balance Sheet Data:(thousands of euros, except percentages and per share data) 
Total assets348,927,965 358,137,513 324,208,085 351,790,532 575,397,879 379,250,844 
   Due from credit institutions36,764,090 42,989,290 40,256,390 37,617,837 49,569,947 36,788,564 
   Loans and credits (net)169,384,197 173,822,046 162,972,957 172,504,013 335,207,727 198,510,718 
   Investment Securities75,765,521 74,807,196 64,941,406 85,449,040 112,125,928 75,669,638 
Investments in Group and non-Group companies8,875,669 7,889,156 5,899,131 5,334,196 7,743,075 16,195,522 
             
Liabilities            
   Due to credit institutions68,010,963 53,929,789 50,820,719 75,580,312 84,813,805 59,040,575 
   Customer deposits169,554,476 181,527,292 167,815,756 159,335,572 293,845,697 173,842,193 
   Marketable debt securities34,165,910 41,609,096 31,289,107 44,441,205 84,007,189 53,432,682 
             
Capitalization            
   Guaranteed Subordinated debt7,069,038 9,188,555 9,363,994 8,212,158 9,369,939 9,369,939 
   Secured Subordinated debt743,686 785,204 659,865 547,901 508,039 508,039 
   Other Subordinated debt2,917,217 3,022,232 2,426,369 2,461,029 10,316,150 2,997,703 
             
Minority interest (including net income of the period)
9,132,710 8,273,936 6,575,173 6,060,704 9,071,486 6,505,201 
   Stockholders' equity (8)18,140,592 19,772,504 18,242,063 19,068,990 32,584,251 32,598,624 
   Total capitalization37,660,553 40,398,349 36,619,638 36,350,782 61,849,865 51,979,506 
Stockholders’ Equity per Share (8)4.23 4.19 3.72 4.00 6.55 6.56 
             
Other managed funds            
   Mutual funds65,011,930 68,535,047 68,139,520 80,502,023 94,125,246 92,778,914 
   Pension funds16,397,317 18,841,893 17,513,488 19,494,823 34,854,266 21,678,522 
   Managed portfolio7,238,915 7,869,579 7,684,879 8,906,116 10,996,523 10,996,523 
 
 
 
 
 
 
 
Total other managed funds88,648,162 95,246,519 93,337,887 108,902,962 139,976,035 125,453,959 
             
Consolidated Ratios            
Profitability Ratios:            
   Net Yield (9)2.97%3.32%3.11%2.66%2.58%2.69%
   Cost to Income (10)56.11%53.98%52.28%49.34%47.44%47.44%
   Return on average total assets (ROA)0.99%0.94%0.81%0.95%0.98%1.02%
   Return on average stockholders' equity (ROE)17.59%13.86%12.42%14.48%15.98%15.98%
Capital Ratio:            
Average stockholders' equity to average total assets
4.14%5.08%5.24%5.32%5.25%5.47%
Ratio of earnings to fixed charges (11)            
   Excluding interest on deposits1.39 1.41 1.56 1.87 1.85 1.85 
   Including interest on deposits1.11 1.16 1.20 1.33 1.35 1.35 
Ratio of earnings to combined fixed charges and preferred stock dividends (11)(12)
            
   Excluding interest on deposits1.29 1.32 1.44 1.72 1.76 1.76 
   Including interest on deposits1.08 1.13 1.17 1.29 1.32 1.32 
             
Credit Quality Data (excluding country-risk)            
             
   Allowances for non-performing assets (excluding country-risk)5,570,366 5,583,018 5,144,855 5,323,127 7,289,325 6,275,963 
   Allowances for non-performing assets as a percentage of total loans3.18%3.11%3.06%2.99%2.13%3.06%
   Non-performing assets (13)4,527,454 3,895,514 3,676,467 3,222,504 3,948,446 3,017,824 
   Non-performing assets as a percentage of total loans2.59%2.17%2.19%1.81%1.15%1.47%
   Allowances for non-performing assets as a percentage of non-performing assets123.04%143.32%139.94%165.19%184.61%207.96%
   Net loan charge-offs as a percentage of total loans1.12%0.88%0.72%0.46%0.18%0.30%

8


Back to Contents

(1)Includes dividends on equity securities (other than dividends from companies accounted for by the equity-method) of €130.8 million, €124.7 million, €120.1 million, €132.0 million and €281.9 million for the years ended December 31, 2000, 2001, 2002, 2003 and 2004.
  
(2)Equals the sum of “Income from Equity Securities: Investments in non-Group companies” and “Income from Equity Securities: Investments in Group Companies” as stated in our consolidated financial statements.
  
(3)Equals the sum of “Other Operating Revenues” and “Other Operating Expenses” as stated in our consolidated financial statements.
  
(4)This figure consists of gross provisions for credit-losses, provisions for country-risk, less recoveries of loans previously charged-off.
  
(5)Equals the sum of “Extraordinary Income” and “Extraordinary Loss” as shown in our consolidated financial statements.
  
(6)Equals the sum of “Corporate Income Tax” and “Other Taxes” as stated in our consolidated financial statements.
  
(7)Average number of shares and per share data have been calculated on the basis of the weighted average number of shares outstanding in the relevant year, including treasury stock.
  
(8)At the end of each year. We have deducted the book value of treasury stock from stockholders’ equity. The number of outstanding shares utilized to calculate stockholders’ equity per share for both 2004 and 2004 pro forma (without consolidating Abbey) includes those shares issued in connection with the Abbey acquisition.
  
(9)Net yield is the total of net interest income (including dividends on equity securities) divided by average earning assets. See “Item 4 Information on the Company—B. Business Overview—Selected Statistical Information—Earnings Assets—Yield Spread”.
  
(10)Cost to income ratio or efficiency ratio equals general administrative expenses divided by gross operating income.
  
(11)For the purpose of calculating the ratio of earnings to fixed charges, earnings consist of income before taxation, minority interests and extraordinary items (U.S. GAAP definition of extraordinary items), plus fixed charges and after deduction of the unremitted pre-tax income of companies accounted for by the equity method. Fixed charges consist of total interest expense, including or excluding interest on deposits as appropriate, and the proportion of rental expense deemed representative of the interest factor.
  
(12)For the purpose of calculating the ratio of earnings to combined fixed charges and preferred stock dividends, earnings consist of income before taxation, minority interest and extraordinary items (U.S. GAAP definition of extraordinary items), plus fixed charges and after deduction of the unremitted pre-tax income of companies accounted for by the equity method. Fixed charges consist of total interest expense, including or excluding interest on deposits as appropriate, preferred stock dividend requirements (corresponding to minority interest participation and, accordingly, not eliminated in consolidation), and the proportion of rental expense deemed representative of the interest factor. Preferred stock dividends for any year represent the amount of pre-tax earnings required to pay dividends on preferred stock outstanding during such year.
  
(13)Non-performing assets reflect Bank of Spain classifications. Such classifications differ from the classifications applied by U.S. banks in reporting loans as non-accrual, past due, restructured and potential problem loans. See “Item 4. Information on the Company—B. Business Overview—Selected Statistical Information—Classified Assets—Bank of Spain Classification Requirement,” and “Assets—Bank of Spain Classification Requirement—Non-performing Assets”. The amount of non-performing assets reflected in this table consists, in the case of certain non-performing assets, of the aggregate amount of past due payment of principal and interest on such loans, and not the entire unpaid principal amount of such loans unless and until such principal amount is classified as non-performing. See “Item 4. Information on the Company— B. Business Overview—Selected Statistical Information—Classified Assets—Bank of Spain Classification Requirement,” and “Assets—Bank of Spain Classification Requirement—Non-performing Assets”. We estimate that had such entire unpaid principal amount been included, the amount of non-performing assets would have been €5,228.2 million, €4,150.6 million, €4,486.0 million, €3,823.4 million and €4,804.3 million at December 31, 2000, 2001, 2002, 2003 and 2004.

9


Back to Contents

The following table shows net income, stockholders’ equity, total assets and certain ratios on a U.S. GAAP basis.

   Year Ended December 31,   

US GAAP2000 2001 2002 2003 2004 
 




 (In thousands of euros, except ratios and per share data) 
     
Net income (1)2,009,485 2,176,711 2,286,959 2,264,332 3,940,866 
Stockholders' equity (1)(2)30,929,034 29,944,012 23,114,475 25,093,234 38,671,623 
Total assets361,871,582 367,264,418 321,804,691 350,662,064 604,084,270 
Net Income per share (3)0.48 0.48 0.48 0.47 0.80 
Stockholders' equity per share (2)(3)7.35 6.56 4.89 5.26 7.78 
Ratio of earnings to fixed charges: (4)          
   Excluding interest on deposits1.38 1.26 1.61 1.79 1.86 
   Including interest on deposits1.10 1.10 1.22 1.30 1.36 
Ratio of earnings to combined fixed charges and preferred stock dividends: (5)          
   Excluding interest on deposits1.28 1.18 1.49 1.64 1.77 
   Including interest on deposits1.08 1.07 1.18 1.26 1.33 
              

          
(1) For information concerning reconciliation between Spanish GAAP and U.S. GAAP and a discussion of the principal U.S. GAAP adjustments to net income and stockholders’ equity, see note 28 to our consolidated financial statements.
  
(2)As of the end of each period. The book value of our treasury stock has been deducted from stockholders’ equity. See note 1 to our consolidated financial statements.
  
(3)Per share data have been calculated on the basis of the weighted average number of our shares outstanding in the relevant year, including treasury stock.
  
(4)For the purpose of calculating the ratio of earnings to fixed charges, earnings consist of income before taxation, minority interests and extraordinary items, plus fixed charges and after deduction of the unremitted pre-tax income of companies accounted for by the equity method. Fixed charges consist of total interest expense, including or excluding interest on deposits as appropriate, and the proportion of rental expense deemed representative of the interest factor.
  
(5)For the purpose of calculating the ratio of earnings to combined fixed charges and preferred stock dividends, earnings consist of income before taxation, minority interest and extraordinary items, plus fixed charges and after deduction of the unremitted pre-tax income of companies accounted for by the equity method. Fixed charges consist of total interest expense, including or excluding interest on deposits as appropriate, preferred stock dividend requirements (corresponding to minority interest participation and, accordingly, not eliminated in consolidation), and the proportion of rental expense deemed representative of the interest factor. Preferred stock dividends for any year represent the amount of pre-tax earnings required to pay dividends on preferred stock outstanding during such year.
  

Exchange Rates

Fluctuations in the exchange rate between euros and dollars have affected the dollar equivalent of the share prices on Spanish Stock Exchanges and, as a result, are likely to affect the dollar market price of our American Depositary Shares, or ADSs, in the United States. In addition, dividends paid to the depositary of the ADSs are denominated in euros and fluctuations in the exchange rate affect the dollar conversion by the depositary of cash dividends paid on the shares to the holders of the ADSs. Fluctuations in the exchange rate of euros against other currencies may also affect the euro value of non-euro denominated assets, liabilities, earnings and expenses of Banco Santander Central Hispano.

Beginning January 1, 2002, most of the participating European Union member states, such as Spain, issued new euro-denominated bills and coins for use in cash transactions and withdrew the bills and coins denominated in their respective currencies.

10


Back to Contents

The following tables set forth, for the periods and dates indicated, certain information concerning the exchange rate for euros and dollars (expressed in dollars per euro), based on the Noon Buying Rate as announced by the Federal Reserve Bank of New York for the dates and periods indicated.

 Rate During Period 

Period End Average Rate(1) 
Calendar Period($)($)
 
 
 
20000.9388 0.9207 
20010.8901 0.8909 
20021.0485 0.9495 
20031.2597 1.411 
20041.3538 1.2478 

    
(1) The average of the Noon Buying Rates for euros on the last day of each month during the period.

 

 Rate During Period 

Last six monthsHigh $  Low $ 
 
 
 
2004    
   December1.3625 1.3224 
2005    
   January1.3476 1.2954 
   February1.3274 1.2773 
   March1.3465 1.2877 
   April1.3093 1.2819 
   May1.2936 1.2349 
   June (through June 24, 2005)1.2320 1.2035 

On June 24, 2005, the exchange rate for euros and dollars (expressed in dollars per euro), based on the Noon Buying Rate, was $1.2088.

For a discussion of the accounting principles used in translation of foreign currency-denominated assets and liabilities to euros, see Note 2(b) of our Consolidated Financial Statements.

B. Capitalization and indebtedness.

Not Applicable.

C. Reasons for the offer and use of proceeds.

Not Applicable.

D. Risk factors.

Risks Relating to Our Operations

Since our loan portfolio is concentrated in Continental Europe, the United Kingdom and Latin America, adverse changes affecting the Continental European, the United Kingdom or certain Latin American economies could adversely affect our financial condition.

Our loan portfolio is mainly concentrated in Continental Europe (in particular, Spain), the United Kingdom and Latin America. At December 31, 2004, Continental Europe accounted for approximately 49% of our total loan portfolio, while the United Kingdom and Latin America accounted for 40% and 10%, respectively. Therefore, adverse changes affecting the economies of Continental Europe (in particular Spain), the United Kingdom or the Latin American countries where we operate would likely have a significant adverse impact on our loan portfolio and, as a result, on our financial condition, cash flows and results of operations. See “Item 4. Information on the Company—B. Business Overview.”

Some of our business is cyclical and our income may decrease when demand for certain products or services is in a down cycle.

The level of income we derive from certain of our products and services depends on the strength of the economies in the regions where we operate and certain market trends prevailing in those areas. While we attempt to diversify our businesses, negative cycles may adversely affect our income in the future.

11


Back to Contents

Since our principal source of funds is short term deposits, a sudden shortage of these funds could increase our cost of funding.

Historically, our principal source of funds has been customer deposits (savings, demand and time deposits). At December 31, 2004 (including Abbey), 20.8% of these customer deposits are time deposits in amounts greater than $100,000. Time deposits have represented 59.5% and 51.7% of total customer deposits at the end of 2002 and 2003, respectively, and 49.4% at the end of 2004 (including Abbey). Large-denomination time deposits may be a less stable source of deposits than savings and demand deposits. In addition, since we rely heavily on short-term deposits for our funding, there can be no assurance that we will be able to maintain our levels of funding without incurring higher funding costs or liquidating certain assets.

A substantial percentage of our customer base is particularly sensitive to adverse developments in the economy.

Medium- and small-size companies and middle and lower-middle income individuals can be more adversely affected by adverse developments in the economy than large companies and high income individuals. As a result, our substantial lending to these segments of our existing and targeted customer base causes us to assume a relatively higher degree of risk than if we focused more heavily on the other, more economically stable groups.

Risks concerning borrower credit quality and general economic conditions are inherent in our business.

Risks arising from changes in credit quality and the recoverability of loans and amounts due from counterparties are inherent in a wide range of our businesses. Adverse changes in the credit quality of our borrowers and counterparties or a general deterioration in Spanish, UK, Latin American or global economic conditions, or arising from systemic risks in the financial systems, could reduce the recoverability and value of our assets and require an increase in our level of provisions for credit losses. Deterioration in the economies in which we operate could reduce the profit margins for our banking and financial services businesses.

Increased exposure to real estate makes us more vulnerable to developments in this market.

The decrease in interest rates globally has caused an increase in the demand of mortgage loans in the last few years. This has had repercussions in housing prices, which have also risen significantly. As real estate mortgages are one of our main assets, comprising 50.9% of our loan portfolio at December 31, 2004 (including Abbey), we are currently highly exposed to developments in real estate markets. A strong increase in interest rates might have a significant negative impact in mortgage payment delinquency rates. An increase in such delinquency rates could have an adverse effect on our business, financial condition and results of operations.

The Group may generate lower revenues from brokerage and other commission- and fee-based businesses.

Market downturns are likely to lead to declines in the volume of transactions that the Group executes for its customers and, therefore, to declines in the Group’s non-interest revenues. In addition, because the fees that the Group charges for managing its clients’ portfolios are in many cases based on the value or performance of those portfolios, a market downturn that reduces the value of the Group’s clients’ portfolios or increases the amount of withdrawals would reduce the revenues the Group receives from its asset management and private banking and custody businesses.

Even the absence of a market downturn, below-market performance by the Group’s mutual funds may result in increased withdrawals and reduced inflows, which would reduce the revenue the Group receives from its asset management business.

Market risks associated with fluctuations in bond and equity prices and other market factors are inherent in the Group’s business. Protracted market declines can reduce liquidity in the markets, making it harder to sell assets and leading to material losses.

The performance of financial markets may cause changes in the value of the Group’s investment and trading portfolios. In some of the Group’s business, protracted adverse market movements, particularly asset price decline, can reduce the level of activity in the market or reduce market liquidity. These developments can lead to material losses if the Group cannot close out deteriorating positions in a timely way. This may especially be the case for assets of the Group for which there are not very liquid markets to begin with. Assets that are not traded on stock exchanges or other public trading markets, such as derivative contracts between banks, may have values that the Group calculates using models other than publicly quoted prices. Monitoring the deterioration of prices of assets like these is difficult and could lead to losses that the Group did not anticipate.

12


Back to Contents

Despite the Group’s risk management policies, procedures and methods, the Group may nonetheless be exposed to unidentified or unanticipated risks.

The Group has devoted significant resources to developing its risk management policies, procedures and assessment methods and intends to continue to do so in the future. Nonetheless, the Group’s risk management techniques and strategies may not be fully effective in mitigating the Group’s risk exposure in all economic market environments or against all types of risk, including risks that the Group fails to identify or anticipate. Some of the Group’s qualitative tools and metrics for managing risk are based upon the Group’s use of observed historical market behavior. The Group applies statistical and other tools to these observations to arrive at quantifications of its risk exposures. These tools and metrics may fail to predict future risk exposures. These risk exposures could, for example, arise from factors the Group did not anticipate or correctly evaluate in its statistical models. This would limit the Group’s ability to manage its risks. The Group’s losses thus could be significantly greater than the historical measures indicate. In addition, the Group’s quantified modeling does not take all risks into account. The Group’s more qualitative approach to managing those risks could prove insufficient, exposing it to material unanticipated losses. If existing or potential customers believe the Group’s risk management is inadequate, they could take their business elsewhere. This could harm the Group’s reputation as well as its revenues and profits.

Our recent acquisition of Abbey, and any future acquisitions may not be succesful and may be disruptive to our business.

We have acquired controlling interests in various companies, and more recently, we completed the acquisition of Abbey. Although we expect to realize strategic, operational and financial benefits as a result of the Abbey acquisition, we cannot predict whether and to what extent such benefits will be achieved. In particular, the success of the Abbey acquisition will depend, in part, on our ability to realize the anticipated cost savings from assuming the control of Abbey’s business. In addition, we will face certain challenges as we work to integrate Abbey’s operations into our businesses. Moreover, the Abbey acquisition increased our total assets by 51.7% as of December 31, 2004, thereby presenting us with significant challenges as we work to manage the increases in scale resulting from the acquisition. Our failure to successfully integrate and operate Abbey, and to realize the anticipated benefits of the acquisition, could adversely affect our operating, performing and financial results. See “Item 4. Information on the Company”. History and development of the company.” Additionally, we may consider other strategic acquisitions and partnerships from time to time. There can be no assurances that we will be successful in our plans regarding the operation of past or future acquisitions and strategic partnerships.

We can give you no assurance that our acquisition and partnership activities will perform in accordance with our expectations. Despite our due diligence efforts, we must necessarily base any assessment of potential acquisitions and partnerships on inexact and incomplete information and assumptions with respect to operations, profitability and other matters that may prove to be incorrect. We can give no assurance that our expectations with regards to integration and synergies will materialize.

Increased competition in the countries where we operate may adversely affect our growth prospects and operations.

Most of the financial systems in which we operate are highly competitive. Recent financial sector reforms in the markets in which we operate have increased competition among both local and foreign financial institutions, and we believe that this trend will continue. In particular, price competition in Europe and Latin America has increased recently. Our success in the European and Latin American markets will depend on our ability to remain competitive with other financial institutions. In addition, there has been a trend towards consolidation in the banking industry, which has created larger and stronger banks with which we must now compete. There can be no assurance that this increased competition will not adversely affect our growth prospects, and therefore our operations. We also face competition from non-bank competitors, such as brokerage companies, department stores (for some credit products), leasing companies and factoring companies, mutual fund and pension fund management companies and insurance companies.

Volatility in interest rates may negatively affect our net interest income and increase our non-performing loan portfolio.

Changes in market interest rates could affect the interest rates charged on interest-earning assets differently than the interest rates paid on interest-bearing liabilities. This difference could result in an increase in interest expense relative to interest income leading to a reduction in our net interest income. Income from treasury operations is particularly vulnerable to interest rate volatility. Since the majority of our loan portfolio reprices in less than one year, rising interest rates may also bring about an increasing non-performing loan portfolio. Interest rates are highly sensitive to many factors beyond our control, including deregulation of the financial sector, monetary policies, domestic and international economic and political conditions and other factors.

Foreign exchange rate fluctuations may negatively affect our earnings and the value of our assets and shares.

Fluctuations in the exchange rate between the euro and the U.S. dollar will affect the U.S. dollar equivalent of the price of our securities on the stock exchanges in which our shares and ADRs are traded. These fluctuations will also affect the conversion to U.S. dollars of cash dividends paid in euros on our shares.

In the ordinary course of our business, we have a percentage of our assets and liabilities denominated in currencies other than the euro. Fluctuations in the value of the euro against other currencies may adversely affect our profitability. For example, the appreciation of the euro against some Latin American currencies and the U.S. dollar will depress earnings from our Latin American operations, and the appreciation of the euro against the sterling will depress earnings from our UK operations. Additionally, while most of the governments of the countries in which we operate have not imposed prohibitions on the repatriation of dividends, capital investment or other distributions, no assurance can be given that these governments will not institute restrictive exchange control policies in the future. Moreover, fluctuations among the currencies in which our shares and ADRs trade could reduce the value of your investment.

13


Back to Contents

Changes in the regulatory framework in the jurisdictions where we operate could adversely affect our business.

A number of banking regulations designed to maintain the safety and soundness of banks and limit their exposure to risk apply in the different jurisdictions in which our subsidiaries operate. Changes in regulations, which are beyond our control, may have a material effect on our business and operations. As some of the banking laws and regulations have been recently adopted, the manner in which those laws and related regulations are applied to the operations of financial institutions is still evolving. Moreover, no assurance can be given generally that laws or regulations will be adopted, enforced or interpreted in a manner that will not have an adverse affect on our business.

Operational risks are inherent in our business.

Our businesses depend on the ability to process a large number of transactions efficiently and accurately. Losses can result from inadequate personnel, inadequate or failed internal control processes and systems, or from external events that interrupt normal business operations.

Different disclosure and accounting principles between Spain and the U.S. may provide you with different or less information about us than you expect.

There may be less publicly available information about us than is regularly published about companies in the United States. While we are subject to the periodic reporting requirements of the Securities Exchange Act of 1934 (the “Exchange Act”), the disclosure required from foreign issuers under the Exchange Act is more limited than the disclosure required from U.S. issuers. Additionally, we present our financial statements under Spanish GAAP which differs from US GAAP. See note 28 to our consolidated financial statements.

In 2005, the Group will adopt International Financial Reporting Standards (“IFRS”), which will affect the financial results as IFRS differ in significant respects from Spanish GAAP.

Until December 31, 2004, the Group prepared its financial statements in accordance with Spanish GAAP. In June 2002, the Council of Ministers of the EU adopted new regulations requiring all listed EU companies, including Banco Santander, to apply IFRS (previously known as “International Accounting Standards” or “IAS”) in preparing their consolidated financial statements from January 1, 2005. Because IFRS emphasizes the measure of the fair value of certain assets and liabilities, applying these standards to our financial statements may have a considerable impact on a number of important areas, including, among others, goodwill and intangible assets, employee benefits and financial instruments, accounting for share-based payments, long-term assets and business combinations. Because our financial statements prepared in accordance with IFRS will differ from our financial statements prepared in accordance with Spanish GAAP, the me th ods used by the financial community to assess our financial performance and value our publicly-traded securities could be affected.

If we are not able to adequately implement the requirements of Section 404 of the Sarbanes-Oxley Act of 2002 and are the subject of sanctions or investigation, our results of operations and our ability to provide timely and reliable financial information may be adversely affected.

Changing laws, regulations and standards relating to corporate governance and public disclosure, including the Sarbanes-Oxley Act of 2002 and related regulations implemented by the SEC are creating uncertainty for public companies, increasing legal and financial compliance costs and making some activities more time consuming. We will be evaluating our internal control over financial reporting to allow management to report on, and our registered independent public accounting firm to attest to, our internal controls over financial reporting. We will be performing the system and process evaluation and testing (and any necessary remediation) required to comply with the management certification and auditor attestation requirements of Section 404 of the Sarbanes-Oxley Act, which we are required to comply with in ourannual report which we will file in 2007 for our 2006 fiscal year. As a result, we expect to incur substantial additional expenses and diversion of management’s time. While we anticipate being able to fully implement the requirements relating to internal controls and all other aspects of Section 404 by our deadline, we cannot be certain as to the timing of completion of our evaluation, testing and any remediation actions or the impact of the same on our operations since there is presently no precedent available by which to measure compliance adequacy. If we are not able to implement the requirements of Section 404 in a timely manner or with adequate compliance, we might be subject to sanctions or investigation by regulatory authorities such as the SEC. Any such action could adversely affect our financial results or investors’ confidence in our company and could cause the price of our securities to fall. In addition, if we fail to develop and maintain effective controls and procedures, we may be unable to provide the financial information in a timely and reliable manner.

14


Back to Contents

Risks Relating to Latin America

Our Latin American subsidiaries’ growth, asset quality and profitability may be adversely affected by volatile macroeconomic conditions.

The economy of the 10 Latin American countries where we operate has experienced significant volatility in recent decades, characterized, in some cases, by slow or regressive growth, declining investment and hyperinflation. This volatility has resulted in fluctuations in the levels of deposits and in the relative economic strength of various segments of the economies to which we lend. Latin American banking activities (including Retail Banking, Asset Management and Private Banking and Global Wholesale Banking) accounted for €1,284.8 million of our net attributable income for the year ended December 31, 2004 (a decrease of 2.6% from €1,318.5 million for the year ended December 31, 2003). (This figure does not include goodwill amortization of €342.5 million and €1,979.8 million and financing costs of €517.0 million and €542.3 million -taking into account the euro long-term interest rate, net of taxes- at December 31, 2004 and 2003, respectively). Negative and fluctuating economic conditions, such as a changing interest rate environment, impact our profitability by causing lending margins to decrease and leading to decreased demand for higher margin products and services.

Additionally, the recent economic and political crisis in Argentina which led to the conversion by the Argentine government of all the U.S. dollar-denominated debt which was subject to Argentine laws and jurisdictions into Argentine peso-denominated debt had a negative impact on the Group’s Argentine banking subsidiaries. The negative effects on the Group’s operations in Argentina included losses generated by this forced conversion of U.S. dollar-denominated debt to Argentine pesos at below market rates, lower lending and deposit-making activities, increased restrictions on the transferability of funds and a larger number of defaults by Argentine customers. Although Argentina’s economy continued to recover in 2004, and the results of operations of the Group’s Argentine banking subsidiaries have also improved, it is possible that, despite its recent economic growth, Argentina could return to a period of economic and political instability. If this were to occur, the financial condition and results of operations of the Group’s Argentine subsidiaries could be materially and adversely affected.

Significant competition in some Latin American countries could intensify price competition and limit our ability to increase our market share in those markets.

Because some of the Latin American countries in which we operate (i) only raise limited regulatory barriers to market entry, (ii) generally do not make any differentiation between locally or foreign-owned banks, (iii) have permitted consolidation of their banks, and (iv) do not restrict capital movements, we face significant competition in Latin America from both domestic and foreign commercial and investment banks.

Latin American economies can be directly and negatively affected by adverse developments in other countries.

Financial and securities markets in Latin American countries where we operate are, to varying degrees, influenced by economic and market conditions in other countries in Latin America and beyond. Negative developments in the economy or securities markets in one country, particularly in an emerging market, may have a negative impact on other emerging market economies. These developments may adversely affect the business, financial condition and operating results of our subsidiaries in Latin America.

15


Back to Contents

Item 4. Information on the Company

     A. History and development of the company.

Introduction

Banco Santander Central Hispano, S.A. is the parent bank of the Santander Group. It was established on March 21, 1857 and incorporated in its present form by a public deed executed in Santander, Spain, on January 14, 1875.

On January 15, 1999, the boards of directors of Banco Santander, S.A. and Banco Central Hispanoamericano, S.A. agreed to merge Banco Central Hispanoamericano into Banco Santander, and to change Banco Santander’s name to Banco Santander Central Hispano, S.A. The shareholders of Banco Santander and Banco Central Hispanoamericano approved the merger on March 6, 1999, at their respective general meetings. The merger and the name change were registered with the Mercantile Registry of Santander, Spain, by the filing of a merger deed. Effective April 17, 1999, Banco Central Hispanoamericano shares were extinguished by operation of law and Banco Central Hispanoamericano shareholders received new Banco Santander shares at a ratio of three shares of Banco Santander for every five shares of Banco Central Hispanoamericano formerly held. On the same day, Banco Santander changed its legal name to Banco Santander Central Hispano, S.A.

We are incorporated under, and governed by the laws of the Kingdom of Spain. We conduct business under the commercial name “Grupo Santander”. Our corporate offices are located in Ciudad Grupo Santander, Avda. de Cantabria s/n, 28660 Boadilla del Monte (Madrid), Spain. Telephone: (011) 34-91-259-6520.

Principal Capital Expenditures and Divestitures

Acquisitions, Dispositions, Reorganizations

The principal holdings acquired by us in 2002, 2003 and 2004 and other significant corporate transactions were as follows:

Abbey National plc (“Abbey”). On July 25, 2004, our board of directors and the board of directors of Abbey announced that they had reached an agreement on the terms of a recommended acquisition by us of the total ordinary shares of Abbey by means of a scheme of arrangement under the United Kingdom Companies Act.

After the approval of shareholders at the respective shareholders’ meetings of both companies, held in October 2004, and once all conditions of the transaction were met, on November 12, 2004, the acquisition was completed through the delivery of one new share of Banco Santander for every Abbey share. The capital increase amounted to €12,540.9 million, representing 1,485,893,636 new shares of €0.50 par value each and a share premium of €7.94 each.

Polskie Towarzystwo Finansowe (“PTF”). In 2004, we acquired all the shares of PTF, a Polish consumer finance company (including the credit portfolio managed by it) for €524 million, of which €460 million represented the nominal value of the credit portfolio. This transaction generated goodwill of €70 million.

ELCON Finance AS (“Elcon”). In September 2004, we acquired 100% of the capital stock of Elcon, a leading Norwegian vehicle finance company, for 3.44 billion Norwegian Kroners (approximately €400 million). Subsequently, we agreed to sell Elcon´s equipment leasing and factoring businesses for approximately €160 million. This transaction generated goodwill of €131 million.

Abfin BV (“Abfin”). In September 2004, we acquired Abfin, a Dutch vehicle finance company, for €22 million. This transaction generated goodwill of €3 million.

Finconsumo Banca SpA (“Finconsumo”). In 2003, we resolved to acquire the remaining 50% of the capital stock of Finconsumo that we did not own and acquired 20% of such capital stock for €60 million. In January 2004, we acquired the remaining 30% for €80 million, generating goodwill of €58 million.

Santander Central Hispano Previsión, S.A., de Seguros y Reaseguros (“Previsión”). In 2003, we reached an agreement for the sale of our entire investment in the capital stock of Previsión. Once all regulatory approvals were obtained, we completed the transaction in June 2004 for €162 million.

Orígenes AFJP, S.A. (“Orígenes”). In 2003, we increased our ownership interest in Orígenes from 39.2% to 59.2%, in accordance with the agreements reached with Bank of Boston in 2000, for a total price of $141 million. The goodwill generated (€102 million) was fully amortized against the provisions as of December 31, 2002.

16


Back to Contents

Banco Santander Portugal, S.A. (“Banco Santander Portugal”). In 2003, we acquired a 12.74% ownership interest in the capital stock of Banco Santander Portugal for €106 million, thus increasing our holding to 97.95%.

Banco Español de Crédito, S.A. (“Banesto”). In 2002, Banesto carried out a monetary capital increase through the issuance of 81,670,694 new shares, carrying preemptive rights, at a ratio of 2 new shares issued at par for every 15 old shares. We sold the preemptive rights we received in this transaction (arising from our 99.04% holding in the capital stock of Banesto) for €443 million and reduced our ownership interest in Banesto to 88.57%. As of December 31, 2004, we had an 88.65% holding in the capital stock of Banesto.

Grupo Financiero Santander Serfin (“Serfin”) and Banco Santander Mexicano, S.A. In December 2002, we reached an agreement with Bank of America Corporation whereby the latter acquired 24.9% of Serfin for $1,600 million, for which we recognized in 2003 capital gains of €681 million. Under this agreement, Bank of America Corporation must maintain its share holding in Serfin for at least three years, and after this period it may use, if it deems it appropriate, several liquidity mechanisms to reduce its share holding, including the listing of its Serfín shares on the stock exchange and the right to sell its Serfin shares to us, at one time, at its book value at the time of the sale, calculated in accordance with international accounting standards.

The sale of the 24.9% stake was completed in the first quarter of 2003. As of December 31, 2003, we had a 74.0% holding in the capital stock of Serfin.

In June 2004, the shareholders of Serfin increased its capital by €163.4 million, of which we subscribed €122.5 million.

The shareholders, at the General Shareholders’ Meetings of Banco Santander Mexicano, S.A. (a 100% owned subsidiary of Serfin), Banca Serfin, S.A. (a 100% owned subsidiary of Serfin), Factoring Santander Serfin, S.A. de C.V. (a 98.8% owned subsidiary of Serfin) and Fonlyser, S.A. de C.V. (a 99.9% owned subsidiary of Serfin), held on November 29, 2004, agreed to the merger of these entities, with Banco Santander Mexicano, S.A. being the surviving entity. For accounting purposes, the merger was effective as of December 31, 2004. Banco Santander Mexicano, S.A. subsequently changed its legal name to Banco Santander Serfin, S.A.

AKB Holding (“AKB”). In 2001, we reached an agreement with the Werhahn Group for the acquisition of AKB (a German group specializing in consumer finance). In May 2002, we issued 109,040,444 new shares of €0.5 par value each and share premium of €9.588 each for an effective amount of €1,100 million, which were paid in full through the contribution of shares representing all the capital stock of AKB, in accordance with the resolutions adopted at the Bank’s Extraordinary Shareholders’ Meeting held on February 9, 2002. In 2002, AKB merged with CC-Bank Ag., which is 100% owned by us.

Banco Santiago. Under the agreements between us and the Central Bank of Chile (as the second largest shareholder of Banco Santiago), on April 17, 2002, we acquired 35.45% of the Central Bank of Chile’s holding in the capital stock of Banco Santiago for $685 million (approximately €772 million). On August 1, 2002, Banco Santiago merged into Banco Santander Chile, with retroactive effect as of January 1, 2002, after the required resolutions were passed at their respective Shareholders’ Meetings and approval by the Chilean regulatory authorities. The name of the post-merger entity is Banco Santander Chile.

Banco Río de la Plata, S.A. (“Banco Río”). As of December 31, 2001, we had an 80.3% controlling interest in Banco Río. Additionally, we had call options and were obliged by put options of a third party on the capital stock of Banco Río which affected 18.54% of Banco Rio’s capital stock (23% of the voting rights). In January 2002, we settled the exercise of the put option by its holder through the delivery of the Bank’s ordinary shares. The estimated cost of the investment was €395.0 million. As of December 31, 2002, we had a 98.9% holding in the capital stock of Banco Río and, as of December 31, 2003, a 99.1% holding following the conversion by us in 2003 of the subordinated debt of Banco Río held by us into equity.

Banco Santander Colombia. As a result of a capital increase and of certain agreements reached in prior years, in 2002, we increased our holding in the capital stock of Banco Santander Colombia by 34.32% and paid €303 million. As of December 31, 2004, we held 97.64% of Banco Santander Colombia.

17


Back to Contents

Patagon Group. In 2002, we restructured our internet banking business, selling our holding in Patagon America, the Latin American financial portal, to the other shareholders for $9.84 million (approximately €10.7 million) and using the allowances recorded for the full amount of the investment that included €617 million of goodwill.

Banco de Venezuela. On August 17, 2002, Banco de Venezuela and Banco de Caracas merged into the new Banco de Venezuela.

Compañía Española de Petróleos, S.A. (“Cepsa”). In 2003, we launched a tender offer for up to 42,811,991 Cepsa shares. The offer was accepted by 32,461,948 shares, representing an investment by us of €909 million.

For a description of certain legal proceedings relating to the Cepsa tender offer, see “Item 8. Financial Information—A . Consolidated statements and other financial information—Legal Proceedings”.

The Royal Bank of Scotland Group, plc. (“RBS”). In 2002 we made a net divestment of 3% of our holding in RBS, giving rise to gains of approximately €806 million. As of December 31, 2002, our ownership interest was 5.04% in RBS.

As of December 31, 2003, following several purchases and sales made during the year, our holding in RBS was 5.05%. The sales gave rise to gains of €217 million.

In May 2004, we subscribed to a capital increase for sterling 150 million, in order to prevent dilution of our holding. This transaction generated goodwill of €25 million.

In September 2004, we sold 79 million of our RBS shares, representing 2.51% of our holding, at a capital gain of approximately €472 million. As of December 31, 2004, our ownership interest in RBS was 2.54%.

In January 2005, we sold our entire holding in RBS at a capital gain of approximately €717 million.

Unión Eléctrica Fenosa, S.A. (“Unión Fenosa”). In 2002, we acquired several holdings in the capital stock of Unión Fenosa for a total amount of €465 million. In 2004, we sold 1% of our holding that as of December 31, 2004, was 22.02%.

Grupo Financiero Bital. In 2002, we subscribed to a capital increase and converted bonds into Grupo Financiero Bital shares for approximately €99 million, thus increasing our holding to 25.4% of the economic rights and 29.1% of the voting rights of Grupo Financiero Bital. Subsequently, we accepted the tender offer launched by Hong Kong and Shanghai Bank Corporation for the shares of Grupo Financiero Bital, realizing capital gains of approximately €113 million.

Dragados y Construcciones, S.A. In 2002, we divested our 23.5% holding in Dragados y Construcciones, S.A. at a capital gain of approximately €521 million.

Grupo Sacyr-Vallehermoso, S.A. (“Sacyr-Vallehermoso”). In 2002, we divested 24.5% of our holding in Sacyr-Vallehermoso at a capital gain of approximately €301 million.

In 2004, we sold our entire holding in Sacyr-Vallehermoso for €92 million at a capital gain of €47 million.

San Paolo IMI, S.p.A. (“San Paolo IMI”). In 2003, we increased our holding in San Paolo IMI, from 5.2% as of December 31, 2002, to 8.6% as of December 31, 2003 and 2004, with a net investment of €525 million in 2003.

Vodafone Airtouch plc (“Vodafone”). During 2002, we reduced our stake in Vodafone from 1.53% to 0.97%, realizing capital gains of €274 million. In 2003, we sold 0.67% of our holding, realizing capital gains of €369 million. In 2004, we sold the remainder of our holding in Vodafone, realizing capital gains of €242 million.

Auna Operadores de Telecomunicaciones, S.A. (“Auna”). In 2002, we acquired a 12.62% stake in Auna for €939 million, thus increasing to 23.49% our total holding in this company. This stake was increased by an additional 2.5% in 2004, for approximately €217 million. Furthermore, during 2004, we made purchases for an additional 1.5% stake in Auna for approximately €120 million. As of December 31, 2004, we had a 27.34% holding in the capital stock of Auna, with an investment of €2,031 million.

In January 2005, we acquired an additional 4.74% stake in Auna, thus increasing to 32.08% our total holding in this company.

18


Back to Contents

Shinsei Bank (“Shinsei”). In 2003, we increased our holding in the capital stock of the Japanese bank Shinsei from 6.5% as of December 31, 2002, to 11.4% as of December 31, 2003. The total cost of the investment at that date was approximately €144 million. Subsequently, in the first quarter of 2004, we sold 4.0% of our holding at a capital gain of approximately €118 million. After this transaction, we held 7.4% of the capital stock of Shinsei.

In addition to expanding our existing operations, we continually review possible acquisitions of, and investments in, businesses in markets in which we believe we have particular advantages.

Capital Increases

As of December 31, 2001, our capital stock consisted of 4,659,362,499 fully subscribed and paid shares of €0.5 par value each.

As of December 31, 2002, our capital had increased by 109,040,444 shares, or 2.34% of our total capital as of December 31, 2001, to 4,768,402,943 shares through the following transaction:

AKB Holding Acquisition

 Capital increase of 109,040,444 new shares of €0.5 par value each and share premium of €9.588 each for an effective amount of €1,100 million, which were paid in full through the contribution of shares representing all the capital stock of AKB, in accordance with the resolutions adopted at our Extraordinary Shareholders’ Meeting held on February 9, 2002. These shares were issued on May 14, 2002.

As of December 31, 2002 and 2003, our capital stock consisted of 4,768,402,943 fully subscribed and paid shares of €0.5 par value each.

As of December 31, 2004, our capital had increased by 1,485,893,636 shares, or 31.16% of our total capital as of December 31, 2003, to 6,254,296,579 shares through the following transaction:

Abbey Acquisition

 Capital increase of 1,485,893,636 new shares of €0.5 par value each and share premium of €7.94 each for an effective amount of €12,540.9 million, which were paid in full through the contribution of shares representing all the capital stock of Abbey, in accordance with the resolutions adopted at our Extraordinary Shareholders’ Meeting held on October 21, 2004. These shares were issued on November 12, 2004.

Recent Events

In May 2005, after the tender offer launched in March 2005, we acquired 100% of the capital stock of Bankia (a Norwegian bank) for a price of approximately €56 million.

In April 2005, we, together with the other strategic partners of Auna, decided to open an orderly and competitive process for the sale of our holdings in Auna, or, as the case might be, its assets, submitting this option to the governance bodies of this telecommunications group.

   B. Business overview.

We are a financial group operating principally in Spain, the United Kingdom, other European countries and Latin America, offering a wide range of financial products. At December 31, 2004, we were one of the ten largest banking groups in the world by market capitalization and the largest banking group in the euro zone with a stock market capitalization of €57.1 billion, stockholders’ equity of €32.1 billion and total assets of €575.4 billion. We had an additional €140.0 billion in mutual funds, pension funds and other assets under management at that date. We also had 33,353 employees and 4,384 branch offices in Spain and 93,135 employees and 5,589 branches outside Spain at December 31, 2004.

Our principal operations are in Spain, the United Kingdom, Portugal, Germany, Italy and Latin America. We also have significant operations in New York and Paris as well as financial investments in San Paolo-IMI and Attijariwafa Bank (formerly, Banque Commerciale du Maroc). In Latin America, we have majority shareholdings in banks in Argentina, Bolivia, Brazil, Chile, Colombia, Mexico, Puerto Rico, Uruguay and Venezuela.

Recent Reorganization of Business Areas

As a result of the entry into force of the IFRS in 2005, we have redefined our business areas for financial reporting purposes. The new areas reflect the incorporation of Abbey, following our consolidation of its balance sheet at the end of 2004.

In accordance with the criteria established by the IFRS, the structure of the operating business areas has been segmented into two levels:

19


Back to Contents

Principal level (or geographic). The activity of our operating units is segmented by geographical areas. This coincides with our first level of management and reflects our positioning in the world’s three main currency areas. The reported segments are:

 Continental Europe. This covers all retail banking business (including Banif, our specialized private bank), asset management and insurance and wholesale banking conducted in Europe, with the exception of Abbey. This segment includes the following units: Santander Central Hispano Network, Banesto, Portugal and Santander Consumer.
   
  In addition, small units outside the three geographic areas, whose relative importance to our total business is not significant and which are extensions of the main areas, are included in Continental Europe.
   
 United Kingdom (Abbey). This covers only Abbey’s business, mainly focused on retail banking and insurance in the UK.
   
 Latin America. This embraces all the financial activities conducted via our subsidiary banks and other subsidiaries. It also includes the specialized units in International Private Banking, as an independent globally managed unit.

Secondary level (or business). This segments the activity of our operating units by type of business. The reported segments are:

 Retail Banking. This covers all customer banking businesses (except those of Corporate Banking, which are managed globally throughout the world). Because of the importance of this business relative to our total activity, details are provided by both geographic area (Continental Europe, United Kingdom- Abbey and Latin America) as well as by main country.
   
 Asset Management and Insurance. This includes our units that design and manage mutual and pension funds and insurance.
   
 Global Wholesale Banking. This business reflects the returns from Global Corporate Banking, Investment Banking and Markets worldwide, including all treasuries with global management, as well as our equities business.

In addition to these operating units, which cover everything by geographic area and business, we continue to maintain a separate Financial Management and Equity Stakes area. This area incorporates the centralized activities relating to equity stakes in industrial and financial companies, financial management of the structural exchange rate position and of the parent bank’s structural interest rate risk, as well as management of liquidity and of shareholders’ equity through issues and securitizations. As the Group’s holding entity, it manages all capital and reserves and allocations of capital and liquidity.

Business Areas in 2004

In 2004, our business was divided into five principal areas:

 European Retail Banking;
   
 Retail Banking Latin America;
   
 Asset Management and Private Banking;
   
 Global Wholesale Banking; and
   
 Financial Management and Equity Stakes.

As noted above, in November 2004, we acquired 100% of the capital of Abbey National plc. Under Spanish GAAP, our acquisition of Abbey has been reflected on our financial statements as if the acquisition had occurred on December 31, 2004. Accordingly, Abbey’s assets and liabilities were consolidated into our balance sheet as of December 31, 2004, but Abbey’s results of operations had no impact on our income statement for the year ended December 31, 2004.

Abbey is a significant financial services provider in the United Kingdom, being the second largest residential mortgage lender, third largest savings brand, and operates across the full range of personal financial services serving approximately 18 million customers.

20

Back to Contents

Prior to the reorganization of Abbey’s structure following the completion of the acquisition, Abbey had two main business divisions: “Personal Financial Services” and the “Portfolio Business Unit”.

“Personal Financial Services” includes the following business areas:

(i) Banking and Savings: in addition to being the second largest provider of residential mortgages in the UK, Abbey also provides a wide range of retail savings accounts and offers a range of personal banking services including current accounts, unsecured loans and credit cards;

(ii) Investment and Protection: Abbey offers life and health protection, investment and pensions products primarily through its subsidiaries Abbey National Life, Scottish Mutual Assurance and Scottish Provident;

(iii) General Insurance: the range of non-life insurance products sold by Abbey includes buildings and contents insurance and payment protection insurance; and

(iv) Financial Markets: Abbey Financial Markets is responsible for the liquidity and capital management activities of the bank and it also incorporates derivatives and structured products and short term markets businesses.

The “Portfolio Business Unit” originally comprised a number of businesses, assets and portfolios that were deemed inconsistent with Abbey’s UK Personal Financial Services strategy. Accordingly, Abbey has reduced or exited these businesses and the remaining portfolio mainly corresponds to finance leases, operating leases (principally Porterbrook), Motor Financing and Litigation Funding.

Following the completion of the acquisition of Abbey, a new organizational structure has been created. Three new divisions were established by: (i) restructuring Abbey’s retail banking division, which integrates the former divisions of sales and marketing; (ii) restructuring Abbey’s insurance and asset management, which integrates both businesses and in doing so underscores the importance of these markets for Abbey and (iii) the creation of a new manufacturing division as a result of the merger of the former divisions of technology and operations with customers, which will be responsible for global management of costs and the bank’s operational efficiency.

Abbey is now organized as follows:

Business divisions: Sales and Marketing; Insurance and Asset Management, and Finance and Markets.
  
Support divisions: Human Resources; Manufacturing; and Risk.

The Business and Support divisions are supported by five central units – Compliance, Communications, Legal, Secretariat and Tax, and Strategy and Planning.

European Retail Banking

This area covers the banking activities of the different networks and specialized units in Europe, principally with individual clients and small and medium sized companies (“SMEs”), as well as private and public institutions. During 2004 there were four units within this area: Santander Central Hispano Retail Banking, Banesto, Santander Consumer and Portugal.

Retail Banking Latin America

This area covers the banking activities in Latin America conducted through our subsidiary banks and finance companies.

Asset Management and Private Banking

Asset management includes pension and mutual funds and bancassurance. Private banking includes the activity carried out with clients via the specialized units in Spain and abroad.

Global Wholesale Banking

This area covers our corporate banking activities in Spain, the rest of Europe and New York, treasury activities in Madrid and New York, as well as investment banking businesses throughout the world.

21


Back to Contents

Financial Management and Equity Stakes

This area is responsible for the centralized activities relating to strategic or temporary equity stakes in industrial and financial companies, financial management related to the structural exchange rate position, the Group’s asset and liability portfolio and management of liquidity and capital through securities issuances and securitizations. It also manages all capital and reserves and allocations of capital and liquidity to the different business areas. The area also includes, on a temporary basis, businesses that are being wound down or closed in order not to distort the rest of the businesses. In exceptional circumstances, this area sometimes manages the launch of an activity of a strategic nature.

European Retail Banking

Our European retail banking activities include deposit taking, personal loans and consumer finance, mortgage lending, bill discounting, leasing, factoring, distribution of mutual and pension funds, life and non-life insurance distribution, credit and debit card operations, remote banking services, automobile financing and money transfers.

European Retail Banking is the largest business area of the Santander Group. At the end of 2004, it accounted for 56.4% of total customer deposits excluding Abbey (33.3%, including Abbey), 72.7% of loans excluding Abbey (43.0%, including Abbey) and 55% of net attributable income of the Group’s main business areas (excluding Abbey).

The area had 5,180 branches and 40,703 employees (direct and assigned) at the end of 2004.

The area experienced a 17.7% increase in net operating income, primarily due to increased revenue from commissions, lower operating costs, improved efficiency and growth in net interest income.

The efficiency ratio improved by 3.2 percentage points in 2004 from 45.7% in 2003 to 42.5%. Net attributable income increased 20.4% to €2,120.3 million. ROE in 2004 was 19.5%, the same as in 2003.

Santander Central Hispano Retail Banking

This activity is carried out through the branch network of Banco Santander Central Hispano, with support from an increasing number of automated cash dispensers, savings books updaters, telephone banking services, electronic and internet banking.

At the end of 2004, we had 2,571 branches and a total of 19,371 employees (direct and assigned) of which 791 employees were temporary, dedicated to retail banking in Spain. Compared to 2003, there was a net increase of 23 branches and a net reduction of 1,376 employees.

In 2004, Santander Central Hispano Retail Banking experienced growth of approximately 11.4% in lending, 12.2% in net operating income and 12.4% in net attributable income, an improved efficiency ratio from 45.4% in 2003 to 43.0% in 2004 and continued high standards of quality in credit risk.

Gross operating income from Santander Central Hispano Retail Banking was €3,639.3 million in 2004, as compared to €3,431.7 million in 2003.

In 2004, net attributable income from Santander Central Hispano Retail Banking was €1,041.4 million, 12.4% higher than net attributable income in 2003, while the ROE reached 20.8% (22.4% in 2003) and the efficiency ratio improved to 43.0% (45.4% in 2003).

The 11.4% growth in lending in 2004 versus 2003 came from both mortgages (+23%, mainly for individual customers) as well as other loans and credits (+13%), leasing and renting (+30%) and commercial bills (+9%).

Customer deposits increased slightly by 0.5%, while mutual and pension funds increased by 11.2% and 10.0%, respectively.

Banesto

At the end of 2004, Banesto had 1,683 branches and 9,801 employees (direct and assigned) (compared with 9,954 employees at the end of 2003), of which 612 employees were temporary.

In 2004, Banesto experienced growth of approximately 26.5% in lending, 8.2% in customer deposits and 11.6% in off-balance sheet customer funds.

In 2004, gross operating income from Banesto was €1,719.6 million, as compared to €1,578.4 million in 2003. Net attributable income from Banesto was €470.1 million, 23.7% higher than in 2003, while the ROE reached 16.8% (15.6% in 2003) and the efficiency ratio improved to 45.6% (48.5% in 2003).

Santander Consumer

Our consumer financing activities are conducted through our subsidiary Santander Consumer. Most of the activity is in auto financing, personal loans and credit cards. These consumer financing activities are mainly focused on Spain, Portugal, Germany and Italy (through Finconsumo). We are also present in Austria, Hungary, the Czech Republic, the Netherlands, Norway, Poland and Sweden.

22


Back to Contents

At the end of 2004, this unit had 256 branches (compared with 183 at the end of 2003) and 5,234 employees (direct and assigned) (compared with 3,991 employees at the end of 2003), of which 177 employees were temporary.

In 2004, this unit generated gross operating income of €1,306.8 million, 27.5% higher than in 2003. Net attributable income was €359.0 million, 44.9% higher than in 2003, while the ROE reached 22.0% (21.2% in 2003) and the efficiency ratio improved to 35.5% (39.9% in 2003).

Santander Consumer´s new lending amounted to €15,300 million, 30% more than in 2003 (including the new loans, acquired through our acquisitions of PTF, Elcon and Abfin). Excluding these acquisitions, growth would have been 23%. Total managed assets amounted to €26,800 milllion. Of note was the 24% organic growth in auto financing and the 36% increase in consumer finance and credit cards. The main traditional markets registered high lending growth: Spain and Portugal, 25%; Italy, 36% and Germany, 19%.

Portugal

Our Portuguese retail operations are conducted by Banco Santander Totta, and our Portuguese investment banking operations by Banco Santander de Negocios Portugal.

At the end of 2004, Retail Banking in Portugal operated 670 branches and had 6,297 employees (direct and assigned) (compared with 6,900 employees at the end of 2003), of which 32 employees were temporary.

In 2004, gross operating income from our Retail Banking activities in Portugal was €910.0 million, as compared to €852.3 million in 2003. Net attributable income was €249.9 million, 17.2% higher than in 2003, while the ROE reached 17.4% (16.9% in 2003) and the efficiency ratio improved to 44.4% (48.4% in 2003).

In 2004, net attributable income from our Group in Portugal (including Retail Banking, Asset Management and Global Wholesale Banking) was €289.5 million, 15.3% higher than in 2003.

Retail Banking Latin America

At December 31, 2004, we had 3,874 offices and 52,107 employees (direct and assigned) in Retail Banking Latin America (compared with 3,894 offices and 52,229 employees, respectively, at December 31, 2003), of which 563 were temporary employees. Net attributable income from Retail Banking Latin America was €1,038.6 million, 2.4% lower than in 2003, while the ROE reached 26.9% (29.0% in 2003) and the efficiency ratio increased to 55.3% (54.9% in 2003). Our total Latin American activities (including Retail Banking, Asset Management and Global Wholesale Banking) accounted for €1,284.8 million of our net attributable income for the year ended December 31, 2004. Our Latin American banking business is principally conducted by the following banking subsidiaries:

 
  
 
 Percentage Held  Percentage Held 
 at December 31, 2004  at December 31, 2004 
 
  
 
Banco Río de la Plata (Argentina)99.09 Banco Santander Colombia97.64 
Banco Santa Cruz, S.A. (Bolivia)96.33 Banco Santander Mexicano74.92 
Banco Santander Brasil, S.A. (Brazil)97.62 Banco Santander Puerto Rico88.64 
Banco Santander Meridional (Brazil)96.91 Banco Santander, S.A. (Uruguay)100.00 
Banespa (Brazil)98.02 Banco de Venezuela, S.A.C.A.98.41 
Banco Santander Chile83.94    

We engage in a full range of retail banking activities in Latin America, although the range of our activities varies from country to country. We seek to take advantage of whatever particular business opportunities local conditions present. We engage in a wide array of deposit taking activities throughout Latin America, and other retail banking activities in Argentina, Brazil, Chile and Mexico. Our primary lending operations are in Chile, Mexico, Brazil and Puerto Rico. Our principal mutual fund operations are in Brazil, Mexico, Chile and Puerto Rico, and our main pension fund operations are in Chile, Mexico, Argentina, Peru and Colombia.

Our significant position in Latin America is attributable to our financial strength, high degree of diversification (by countries, businesses, products, etc), and breadth and depth of our franchise.

Detailed below are the performance highlights of the main Latin American countries in which we operate:

Brazil. Santander Banespa is one of the main financial franchises in Brazil. It has more than 1,800 branches and over 7,300 cash dispensers.

23


Back to Contents

In 2004, Santander Banespa focused on increasing customer business volumes, particularly loans development, capitalizing on the large number of clients after customer segmentation. This focus helped to increase total lending by 37% in line with the increase in loans to individual customers (credit cards, auto financing, consumer credit, etc.). Deposits plus mutual and pension funds increased by 17%.

Total net attributable income from Brazil in 2004 was €684.9 million, 2.3% lower than in 2003 (+2.6% excluding the exchange rate impact). The efficiency ratio was 48.0%, ROE was 38.8%, the ratio of non-performing loans (“NPL”) was 2.6% at the end of 2004 and the NPL coverage was 175%.

Mexico. Santander Mexicano is one of the leading financial services companies in Mexico. It is the third largest banking group in Mexico in terms of business volume and first in terms of profitability and credit risk quality. It has a network of 1,020 branches and 2,299 cash dispensers.

Net attributable income from Mexico declined 18.4% (-5.5% after eliminating the exchange rate impact) to €331.7 million. The year-on-year comparison was affected by the €17 million impact from the sale of 24.9% of Santander Serfin to Bank of America (February 28, 2003), the release of €51 million of loan-loss provisions in the first quarter of 2003 and the rise in the tax charge between the two periods. Net operating income, not affected by any of these factors, rose 29.4% after eliminating the exchange rate impact. The efficiency ratio was 45.6%, ROE was 24.2%, the ratio of non-performing loans was 0.7% at the end of 2004 and the NPL coverage was 401%.

Chile. Santander Santiago has the largest financial franchise in the country with substantial business in loans, deposits, mutual funds and pension funds. It has 346 branches and 1,191 cash dispensers.

In 2004, lending rose 19% and the total of deposits, mutual funds and pension funds increased 19%.

Net attributable income from Chile increased 11.3% to €271.0 million (+8.5% eliminating the exchange rate impact). The efficiency ratio stood at 41.5%, ROE was 23.2%, the ratio of non-performing loans was 3.3% and the NPL coverage was 116%.

Puerto Rico. Santander Puerto Rico is one of the largest financial entities in Puerto Rico. We have 71 branches and 149 cash dispensers in Puerto Rico.

In 2004, Santander Puerto Rico focused on growth in residential mortgages and loans to medium-sized companies, which produced an increase of 8% in lending in local currency. Deposits and mutual funds rose 19% in dollars.

Net attributable income from Puerto Rico was €45.7 million, 62.4% higher than in 2003 (78.4% excluding the exchange rate impact). The efficiency ratio was 58.8%, ROE was 11.0%, the ratio of non-performing loans stood at 2.3% and the NPL coverage was 131%.

Venezuela. Banco de Venezuela is one of the country’s largest banks. It has 242 branches and 656 cash dispensers.

The main focus of management in 2004 was growth in net basic revenue and the profitability of business, with selective growth in lending, a rise in transactional deposits, a very flexible pricing policy for loans and funds and the development of businesses that generate commissions.

Net attributable income from Venezuela grew 6.7% to €115.1 million (+33.6% excluding the exchange rate impact). The efficiency ratio was 43.6%, ROE stood at 39.6%, the ratio of non-performing loans was 2.2% and the NPL coverage was 346%.

Colombia. Colombia consolidated its economic recovery in 2004. The Group´s business model in Colombia is focused on selective growth and efficient management of costs, with excellent credit quality levels (the ratio of non-performing loans was 0.4% and coverage more than 1,000%).

Net attributable income from Colombia was €39.3 million, 58.2% higher than in 2003.

Other countries

Argentina made a positive contribution to Group earnings in 2004 (net attributable income was €38.9 million, compared to zero contribution in 2003). Growth in deposits was consolidated and lending began to slowly recover. Fees and commissions also increased.

Uruguay improved notably, generating net attributable income of €17.2 million in 2004 compared to a loss of €37.1 million in 2003.

Bolivia’s net attributable income was €8.0 million in 2004 (€8.9 million in 2003). Peru, where the Group focuses on pension funds, generated net attributable income of €17.8 million in 2004 (€19.3 million in 2003).

24


Back to Contents

Asset Management and Private Banking

This area comprises all of our companies whose activity is the management of mutual and pension funds, private banking and bancassurance. At the end of 2004, this area had 171 branches and 6,735 employees (direct and assigned) (6,606 employees at the end of 2003), of which 16 employees were temporary.

In 2004, this area generated gross operating income of €871.0 million, as compared to €798.7 million in 2003. Net attributable income was €351.1 million, 9.9% higher than in 2003.

Asset Management: Assets managed in Spain increased 14.5% to €77,909 million. We manage €61,925 million in mutual funds (of which €2,484 million relates to real estate funds) and we manage €6,330 million in individual pension funds.

In Latin America, we managed €28,000 million of mutual and pension funds, 18% more than in 2003 (excluding the exchange rate impact). All group companies in Latin America increased their balances of mutual and pension funds in local currency. Of note was the growth of more than 30% in mutual funds in Mexico, Chile and Puerto Rico, as well as in pension funds in all countries (with an increase of approximately 15%, without the effect of exchange rates, with the exception of Argentina which had an increase of 9%).

Insurance: In Spain, Santander Seguros continued to grow strongly in its targets areas. Individual life-risk premium income increased by 70%, multi-risk home insurance grew by 29% and unemployment insurance tripled.

In Latin America, the Group continued to focus on growth in the distribution of insurance via its banking network. Brazil, Mexico and Chile had an aggregate growth of 34% in premium income, excluding the exchange rate impact.

Private Banking: Banco Banif, our specialized Private Banking subsidiary, attained 22% growth in its target customers and a 25% increase in net operating income, with €22,000 million of managed customer funds.

International Private Banking registered 20% growth in euros in net operating income and 35% in net attributable income. Average managed funds rose 25% in dollars terms.

Global Wholesale Banking

This area covers our corporate banking activities in Spain, the rest of Europe and New York, treasury activities in Madrid and New York, as well as investment banking throughout the world.

Net attributable income was €331.1 million, 46.8% more than in 2003.

At the end of 2004, we had 18 branches and 2,223 employees (direct and assigned) (2,288 employees at the end of 2003), of which 9 were temporary.

Global Corporate Banking

Our Group serves our large corporate, financial institutions and governments clients' needs from our headquarters in Spain, our banking subsidiaries in Belgium, Portugal and Latin America, and our branches in London, Frankfurt, Paris and New York and our agency in Miami. The corporate banking unit provides a full range of banking services, including among others, bill discounting, global cash management, treasury management services, risk mitigation products, trade finance and correspondent banking.

Global Investment Banking

Our investment banking operations include brokerage, corporate finance, structured and project finance, and custody services. The corporate finance and structured finance units help our clients in their special financing needs such as, gaining access to the capital markets, acquisition and project finance advice and mergers & acquisition advice. The brokerage unit provides securities execution, dealing and research services. In addition, we provide custody, settlement, and other value added securities related services and engage in underwriting and dealing activities, mainly with equity and fixed income securities and instruments in Spain, Portugal, our branch in New York and Latin America.

Global Investment Banking increased revenues in 2004 24% over 2003. Revenues from our equities business increased 22%, consolidating our leadership in brokerage in Spain, Portugal and in ordinary Latin American shares.

25


Back to Contents

Treasury

Our treasury operations manage money, foreign exchange and fixed-income trading in Spain and abroad (Portugal, New York and Latin America), using conventional instruments and derivatives, for our own account and for the account of customers and for participating in fixed income capital market activities.

Financial Management and Equity Stakes

This area acts as the Group’s holding company, managing all capital and reserves, and assigning capital and liquidity to the rest of the Group’s businesses. It also incorporates centrally managed businesses, which can be divided into three sub areas:

•     Equity Stakes: This area centralizes the management of equity stakes in financial and industrial companies.

•     Financial management: Manages the structural exchange rate position, the Assets and Liabilities Committee (ALCO) portfolio of the parent bank and the issues and securitizations that meet the Group’s liquidity and equity needs. It also manages the costs related to hedging capital in Latin America and manages all capital and reserves, the allocation of capital to each business unit, and the financing cost of investments. In addition, there are certain specific allocations of a centralized nature (the parent bank’s pension), country-risk and early amortization of goodwill.

•     Projects underway/wound down: Also included, on a temporary basis, are businesses in the process of being wound down or closed in order not to distort the rest of our businesses. In exceptional circumstances, this area may manage the launch of a business of a strategic nature on a temporary basis. In 2004, this area managed the development of the Partenón project.

Gross operating income from Financial Management and Equity Stakes was €157.1 million in 2004, 35.2% higher than in 2003. Net attributable loss was €705.6 million in 2004 compared with a net attributable loss of €760.5 million in 2003.

At the end of 2004, this area had 359 employees (direct and assigned) (271 employees at the end of 2003), of which 173 were temporary.

Equity Stakes

Alliances and Financial Investments

We have financial investments in a number of banking companies, principally in Europe. The following summarizes our most important financial investments:

Commerzbank. At December 31, 2004, we owned 3.4% of Commerzbank.

San Paolo-IMI. At December 31, 2004, we owned 8.5% of the capital stock of San Paolo-IMI, one of the largest banking groups in Italy in terms of assets. San Paolo-IMI controls Intereuropa Bank, a Hungarian bank in which we own a 10% stake.

Attijariwafa Bank (Morocco) (formerly, Banque Commerciale du Maroc). At December 31, 2004, we had a 14.5% interest in Attijariwafa Bank, which engages mainly in trade finance and foreign investment activities. Together with Attijariwafa Bank we have a 50% joint venture in Attijari International Bank, which specializes in trade finance in Tangier’s free trade zone.

Industrial Portfolio

The majority of our industrial holdings portfolio consists of investments in strategic sectors related to the growth of the Spanish economy. Through our investments in these areas, we aim to be present in these sectors as a long-term investor. Our investments in non-financial companies focus on areas we believe to be long-term growth sectors, such as telecommunications.

The following table summarizes our main industrial holdings at December 31, 2004:

     Percentage Held
Company  Business At December 31, 2004

 
 
AUNA  Telecommunications 27.34
ONO-Cableuropa Cable 18.93
Unión Fenosa, S.A. Electric Utility 22.02
Cepsa, S.A. Oil and Petrochemicals 32.27
Inmobiliaria Urbis, S.A. Real Estate 45.67
Antena 3 de Televisión, S.A.  Mass Media 10.00

26


Back to Content

In 2004, we continued our strategy of balancing the negative contribution from companies being developed with the positive contribution of companies generating income and distributing dividends. We realize capital gains from the sale of stakes when the circumstances are optimal do to so.

As of December 31, 2004, our unrealized capital gains in industrial stakes were estimated at €2,400 million.

Total Revenues by Activity and Geographic Location

For a breakdown of our total revenues by category of activity and geographic market please see note 28 of our Consolidated Financial Statements.

Selected Statistical Information

The following tables show our selected statistical information.

Average Balance Sheets and Interest Rates

The following tables show, by domicile of customer, our average balances and interest rates for each of the past three years.

You should read the following tables and the tables included under “Changes in Net Interest Income—Volume and Rate Analysis” and “Earning Assets—Yield Spread” in light of the following observations:

 We have included interest received on non-accruing assets in interest income only if we received such interest during the period in which it was due;
   
 We have included loan fees in interest income;
   
 We have not recalculated tax-exempt income on a tax-equivalent basis because the effect of doing so would not be significant;
   
 We have included income and expenses from interest-rate hedging transactions as a separate line item under interest income and expenses if these transactions qualify for hedge accounting under Spanish GAAP. If these transactions did not qualify for such treatment, we included income and expenses on these transactions elsewhere in our income statement;
   
 We have stated average balance on a gross basis, before netting our allowances for credit losses, except for the total average asset figures, which reflect such netting. See Note 2(l) to our consolidated financial statements for a discussion of our accounting policies for hedging activities; and
   
 All average data have been calculated using month-end balances.

As stated above under “Item 4. Information on the Company – A. History and development of the company –Principal Capital Expenditures and Divestitures – Acquisitions, Dispositions and Divestitures”, on November 12, 2004, we completed the acquisition of Abbey. For consolidation purposes, Abbey´s assets and liabilities were consolidated into our balance sheet as of December 31, 2004, but Abbey’s results of operations had no impact on our income statement for 2004.

Average balance sheet information set forth in the following tables for the year ended December 31, 2004 includes the consolidation of Abbey line by line as of December 31, 2004 and renders such average balances incompatible to the comparable data for the year ended December 31, 2003. In order to facilitate comparison of average balances for these periods, we have provided in this report pro forma average balance sheet information for the year ended December 31, 2004 without consolidating Abbey. However, amounts reflecting the interplay of average balances with revenues or expenses including Abbey may be distorted because such revenues and expense amounts do not reflect any contribution from Abbey during the reported period.

As noted above, in order to calculate average balance sheet information, we have utilized month-end balances. Because Abbey’s assets and liabilities were consolidated into our balance sheet as of December 31, 2004, the average balances including Abbey only reflect the impact of Abbey’s balances on one of the thirteen-month period ends used in calculating such averages. Accordingly, average balances including Abbey do not reflect the impact that Abbey’s assets will have on such balances following a full year of consolidation.

27


Back to Contents

Average Balance Sheet - Assets and Interest IncomeYear Ended December 31, 
  
 
  2002 2003 
  
 
 
  Average   Average Average     
 ASSETSBalance Interest Rate Balance Interest Average Rate 
  
 
 
 
 
 
 
  (in thousands of euros, except percentages) 
Cash and due from central banks            
 Domestic2,411,612 52,804 2.19% 3,075,228 37,266 1.21% 
 International5,889,151 282,763 4.80% 4,596,131 258,840 5.63% 
  
 
 
 
 
 
 
  8,300,763 335,567 4.04% 7,671,359 296,106 3.86% 
Due from credit institutions (1)            
 Domestic10,476,057 361,949 3.46% 12,760,763 315,720 2.47% 
 International30,529,359 1,647,977 5.40% 25,886,472 1,062,087 4.10% 
  
 
 
 
 
 
 
  41,005,416 2,009,926 4.90% 38,647,235 1,377,807 3.57% 
Government debt securities            
 Domestic24,090,992 1,185,679 4.92% 29,809,839 1,228,723 4.12% 
 International      
  
 
 
 
 
 
 
  24,090,992 1,185,679 4.92% 29,809,839 1,228,723 4.12% 
Debentures and other fixed-income securities            
 Domestic2,460,418 95,873 3.90% 3,404,886 100,830 2.96% 
 International35,767,099 3,799,572 10.62% 32,132,708 2,084,048 6.49% 
  
 
 
 
 
 
 
  38,227,517 3,895,445 10.19% 35,537,594 2,184,878 6.15% 
Loans and credits (1)            
 Domestic89,369,388 4,793,146 5.36% 100,009,531 4,551,898 4.55% 
 International84,570,422 8,117,866 9.60% 72,349,184 5,785,164 8.00% 
  
 
 
 
 
 
 
  173,939,810 12,911,012 7.42% 172,358,715 10,337,062 6.00% 
Income from hedging operations (2)            
 Domestic  594,701     437,209   
 International  1,779,008     1,341,955   
    
     
   
    2,373,709     1,779,164   
Total interest-earning assets            
 Domestic128,808,467 7,084,152 5.50% 149,060,247 6,671,646 4.48% 
 International156,756,031 15,627,186 9.97% 134,964,495 10,532,094 7.80% 
  
 
 
 
 
 
 
  285,564,498 22,711,338 7.95% 284,024,742 17,203,740 6.06% 
Equity securities (3)            
 Domestic5,991,506 278,564 4.65% 7,085,648 310,074 4.38% 
 International9,260,868 194,608 2.10% 7,730,451 131,419 1.70% 
  
 
 
 
 
 
 
  15,252,374 473,172 3.10% 14,816,099 441,493 2.98% 
Total earning assets            
 Domestic134,799,973 7,362,716 5.46% 156,145,895 6,981,720 4.47% 
 International166,016,899 15,821,794 9.53% 142,694,946 10,663,513 7.47% 
  
 
 
 
 
 
 
  300,816,872 23,184,510 7.71% 298,840,841 17,645,233 5.90% 
              
Allowance for credit-losses(5,461,576)     (5,019,135)     
Premises and equipment5,623,939     4,583,335     
Other assets44,517,050     40,596,589     
Total average assets345,496,285 23,184,510 6.71% 339,001,630 17,645,233 5.21% 
  
 
 
 
 
 
 
(1)Includes securites purchased under agreements to resell.
(2)Includes income from instruments to hedge interest-rate transactions.
(3)Includes both portfolio investments in equity securities and investments in Group and non-Group companies. Amounts shown as "interest" consist of dividends received. Includes dividends from companies accounted for by the equity method of €353,111 and €309,506 thousands for 2002 and 2003, respectively. See notes 1 and 2 to the table under "Selected Consolidated Financial information”.

28


Back to Contents

Average Balance Sheet - Liabilities and Interest ExpenseYear Ended December 31, 
  
 
  2002 2003 
  
 
 
 Average   Average Average   Average 
LIABILITY AND STOCKHOLDERS’ EQUITYBalance Interest Rate Balance Interest Rate 
  
 
 
 
 
 
 
  (in thousands of euros, except percentages) 
Due to credit institutions (1)            
 Domestic13,330,719 515,280 3.87% 20,123,870 451,448 2.24% 
 International39,131,519 2,108,169 5.39% 41,598,221 1,516,954 3.65% 
  
 
 
 
 
 
 
  52,462,238 2,623,449 5.00% 61,722,091 1,968,402 3.19% 
Customers deposits (1)            
 Domestic 86,394,424 1,831,733 2.12% 90,777,806 1,522,022 1.68% 
 International86,720,080 4,376,851 5.05% 72,815,172 2,793,579 3.84% 
  
 
 
 
 
 
 
  173,114,504 6,208,584 3.59% 163,592,978 4,315,601 2.64% 
Marketable debt securities            
 Domestic 6,377,473 359,069 5.63% 12,825,157 541,583 4.22% 
 International30,858,198 1,284,196 4.16% 24,062,569 799,861 3.32% 
  
 
 
 
 
 
 
  37,235,671 1,643,265 4.41% 36,887,726 1,341,444 3.64% 
Subordinated debt            
 Domestic 1,565,835 69,766 4.46% 1,361,897 51,351 3.77% 
 International11,634,141 666,598 5.73% 10,505,451 627,469 5.97% 
  
 
 
 
 
 
 
  13,199,976 736,364 5.58% 11,867,348 678,820 5.72% 
Expenses from hedging operations (2)            
 Domestic   228,471        
 International  1,206,456     663,903   
    
     
   
    1,434,927     663,903   
Total interest-bearing liabilities            
 Domestic 107,668,451 3,004,319 2.79% 125,088,730 2,566,404 2.05% 
 International168,343,938 9,642,270 5.73% 148,981,413 6,401,766 4.30% 
  
 
 
 
 
 
 
  276,012,389 12,646,589 4.58% 274,070,143 8,968,170 3.27% 
              
Other liabilities (3)42,331,983 1,179,266   38,749,780 718,726   
              
Minority interest7,139,799     6,602,448     
              
Stockholders' Equity (4)20,012,114     19,579,259     
              
Total average Liabilities and Stockholders´ Equity345,496,285 13,825,855 4.00% 339,001,630 9,686,896 2.86% 
  
 
 
 
 
 
 

(1)Includes securites sold under agreements to repurchase.
(2)Includes expenses from instruments to hedge interest-rate transactions.
(3)Includes interest allocated to Santander Group pension plans.
(4)For calculation of the ROE ratio and the average stockholders' equity as a percentage of average total assets ratio, the amount of average stockholders' equity considered was €18,097,996 thousand and €18,035,039 thousand for the years 2002 and 2003, respectively. The main difference is the effect of net attributable income on average stockholders' equity.

29


Back to Contents

Average Balance Sheet - Assets and Interest Income            
Year Ended December 31, 
 










 
 2004 pro forma (without consolidating Abbey) 2004 
 




 




 
     Average Average     
ASSETSAverage Balance Interest Rate Balance Interest Average Rate 
 
 
 
 
 
 
 
     (in thousands of euros, except percentages)     
Cash and due from central banks            
   Domestic3,175,170 35,957 1.13% 3,175,170 35,957 1.13% 
   International4,869,259 200,573 4.12% 4,921,583 200,573 4.08% 
 
 
 
 
 
 
 
 8,044,429 236,530 2.94% 8,096,753 236,530 2.92% 
Due from credit institutions (1)            
   Domestic10,036,215 285,646 2.85% 10,036,215 285,646 2.85% 
   International27,293,580 802,234 2.94% 28,276,763 802,234 2.84% 
 
 
 
 
 
 
 
 37,329,795 1,087,880 2.91% 38,312,978 1,087,880 2.84% 
Government debt securities            
   Domestic21,431,620 802,710 3.75% 21,470,684 802,710 3.74% 
   International      
 
 
 
 
 
 
 
 21,431,620 802,710 3.75% 21,470,684 802,710 3.74% 
Debentures and other fixed-income securities            
   Domestic6,301,330 161,282 2.56% 6,301,330 161,282 2.56% 
   International39,881,802 2,692,647 6.75% 42,518,847 2,692,647 6.33% 
 
 
 
 
 
 
 
 46,183,132 2,853,929 6.18% 48,820,177 2,853,929 5.85% 
Loans and credits (1)            
   Domestic118,107,245 4,693,142 3.97% 118,107,245 4,693,142 3.97% 
   International73,816,529 5,951,140 8.06% 84,409,634 5,951,140 7.05% 
 
 
 
 
 
 
 
 191,923,774 10,644,282 5.55% 202,516,879 10,644,282 5.26% 
Income from hedging operations (2)            
   Domestic  421,085     421,085   
   International  2,057,419     2,057,419   
   
     
   
   2,478,504     2,478,504   
Total interest-earning assets            
   Domestic159,051,580 6,399,822 4.02% 159,090,644 6,399,822 4.02% 
   International145,861,170 11,704,013 8.02% 160,126,827 11,704,013 7.31% 
 
 
 
 
 
 
 
 304,912,750 18,103,835 5.94% 319,217,471 18,103,835 5.67% 
Equity securities (3)            
   Domestic8,131,926 456,645 5.62% 8,131,926 456,645 5.62% 
   International8,517,192 190,801 2.24% 7,995,224 190,801 2.39% 
 
 
 
 
 
 
 
 16,649,118 647,446 3.89% 16,127,150 647,446 4.01% 
Total earning assets            
   Domestic167,183,506 6,856,467 4.10% 167,222,570 6,856,467 4.10% 
   International154,378,362 11,894,814 7.70% 168,122,051 11,894,814 7.08% 
 
 
 
 
 
 
 
 321,561,868 18,751,281 5.83% 335,344,621 18,751,281 5.59% 
Allowance for credit-losses(5,316,444)     (5,394,395)     
Premises and equipment4,617,844     4,884,258     
Other assets38,149,028     39,266,043     
 
 
 
 
 
 
 
Total average assets359,012,296 18,751,281 5.22% 374,100,527 18,751,281 5.01 
 
 
 
 
 
 
 
(1)Includes securites purchased under agreements to resell.
(2)Includes income from instruments to hedge interest-rate transactions.
(3)Includes both portfolio investments in equity securities and investments in Group and non-Group companies. Amounts shown as "interest" consist of dividends received. Includes dividends from companies accounted for by the equity method of €365,497 thousands for 2004 . See notes 1 and 2 to the table under "Selected Consolidated Financial information”.

30


Back to Contents

Average Balance Sheet - Liabilities and Interest Expense           
 Year Ended December 31, 
 










 
 2004 pro forma (without consolidating Abbey) 2004 
 




 




 
 Average   Average Average   Average 
LIABILITY AND STOCKHOLDERS’ EQUITYBalance Interest Rate Balance Interest Rate 
 
 
 
 
 
 
 
     (in thousands of euros, except percentages)       
Due to credit institutions (1)            
   Domestic19,573,355 446,093 2.28% 19,573,355 446,093 2.28% 
   International45,385,388 1,723,629 3.80% 47,367,944 1,723,629 3.64% 
 
 
 
 
 
 
 
 64,958,743 2,169,722 3.34% 66,941,299 2,169,722 3.24% 
Customers deposits (1)            
    Domestic93,505,004 1,379,671 1.48% 93,505,004 1,379,671 1.48% 
   International75,340,017 2,370,827 3.15% 84,571,056 2,370,827 2.80% 
 
 
 
 
 
 
 
 168,845,021 3,750,498 2.22% 178,076,060 3,750,498 2.11% 
Marketable debt securities            
             
    Domestic25,840,973 897,073 3.47% 25,840,973 897,073 3.47% 
   International21,801,330 859,499 3.94% 24,153,215 859,499 3.56% 
 
 
 
 
 
 
 
 47,642,303 1,756,572 3.69% 49,994,188 1,756,572 3.51% 
Subordinated debt            
             
    Domestic1,949,950 113,490 5.82% 1,949,950 113,490 5.82% 
   International9,932,809 572,253 5.76% 10,495,767 572,253 5.45% 
 
 
 
 
 
 
 
 11,882,759 685,743 5.77% 12,445,717 685,743 5.51% 
Expenses from hedging operations (2)            
    Domestic  (407,910)     (407,910)   
   International  1,414,837     1,414,837   
   
     
   
   1,006,927     1,006,927   
Total interest-bearing liabilities            
   Domestic140,869,282 2,428,417 1.72% 140,869,282 2,428,417 1.72% 
   International152,459,544 6,941,045 4.55% 166,587,982 6,941,045 4.17% 
 
 
 
 
 
 
 
 293,328,826 9,369,462 3.19% 307,457,264 9,369,462 3.05% 
             
Other liabilities (3)32,733,978 746,107   33,496,364 746,107   
Minority interest5,864,700     6,062,107     
Stockholders' Equity (4)27,084,792     27,084,792     
Total average Liabilities and Stockholders´ Equity359,012,296 10,115,569 2.82% 374,100,527 10,115,569 2.70% 

 
 
 
 
 
 
             

(1)Includes securites sold under agreements to repurchase.
(2)Includes expenses from instruments to hedge interest-rate transactions.
(3)Includes interest allocated to Santander Group pension plans.
(4)For calculation of the ROE ratio and the average stockholders' equity as a percentage of average total assets ratio, the amount of average stockholders' equity considered was €19,627,482 thousand for the year 2004. The main difference is the effect of net attributable income on average stockholders' equity.

31


Back to Contents

Changes in Net Interest Income—Volume and Rate Analysis

The following tables allocate, by domicile of customer, changes in our net interest income between changes in average volume and changes in average rate for 2003 compared to 2002 and 2004 compared to 2003. We have calculated volume variances based on movements in average balances over the period and rate variance based on changes in interest rates on average interest-earning assets and average interest-bearing liabilities. We have allocated variances caused by changes in both volume and rate to volume. You should read the following tables and the footnotes thereto in light of our observations noted in the preceding sub-section entitled “Average Balance Sheets and Interest Rates”, and the footnotes thereto.

       2004 (pro forma without       
 2003/2002 consolidating Abbey)/2003 2004/2003 
 




 




 




 
                   
 Increase (Decrease) due to changes in Increase (Decrease) due to changes in Increase (Decrease) due to changes in 
 




 




 





 Volume Rate Net change Volume Rate Net change Volume Rate Net change 
 
 
 
 
 
 
 
 
 
 
Interest income (1)      (in thousands of euros)           

                  
Cash and due from central banks                  
   Domestic8,096 (23,634) (15,538) 1,151 (2,460) (1,309) 1,151 (2,460) (1,309) 
   International(72,803) 48,880 (23,923) 11,135 (69,402) (58,267) 12,973 (71,240) (58,267) 
 
 
 
 
 
 
 
 
 
 
 (64,707)25,246 (39,461)12,286 (71,862)(59,576)14,124 (73,700)(59,576)
Due from credit institutions                  
   Domestic57,484 (103,713) (46,229) (78,565) 48,491 (30,074) (78,565) 48,491 (30,074) 
   International(189,008) (396,882) (585,890) 40,430 (300,283) (259,853) 66,317 (326,170) (259,853) 
 
 
 
 
 
 
 
 
 
 
 (131,524)(500,595)(632,119)(38,135)(251,792))(289,927)(12,248)(277,679)(289,927)
Government debt securities                  
   Domestic235,772 (192,728) 43,044 (315,717) (110,296) (426,013) (312,736) (113,277) (426,013) 
   International         
 
 
 
 
 
 
 
 
 
 
 235,772 (192,728)43,044(315,717)(110,296)(426,013)(312,736)(113,277)(426,013)
Debentures and other fixed-income securities                 
   Domestic28,085 (23,128) 4,957 74,072 (13,620) 60,452 74,072 (13,620) 60,452 
   International(238,343) (1,477,181) (1,715,524) 525,054 83,545 608,599 660,011 (51,412) 608,599 
 
 
 
 
 
 
 
 
 
 
 (210,258)(1,500,309)(1,710,567)599,126 69,925 669,051 734,083 (65,032)669,051 
Loans and credits (1)                  
   Domestic482,644 (723,892) (241,248) 721,299 (580,055) 141,244 721,299 (580,055) 141,244 
   International(979,575) (1,353,127) (2,332,702) 122,566 43,410 165,976 853,293 (687,317) 165,976 
 
 
 
 
 
 
 
 
 
 
 (496,931)(2,077,019)(2,573,950)843,8(536,645)307,220 1,574,592 (1,267,372)307,220 
Total interest-earning assets                  
   Domestic812,081 (1,067,095) (255,014) 402,240 (657,940) (255,700) 405,221 (660,921) (255,700) 
   International(1,479,729) (3,178,310) (4,658,039) 699,185 (242,730) 456,455 1,592,594 (1,136,139) 456,455 
 
 
 
 
 
 
 
 
 
 
 (667,648)(4,245,405)(4,913,053)1,101,425 (900,670)200,755 1,997,815 (1,797,060)200,755 
Equity securities                  
   Domestic47,687 (16,177) 31,510 58,709 87,862 146,571 58,709 87,862 146,571 
   International(26,146) (37,043) (63,189) 17,638 41,744 59,382 6,042 53,340 59,382 
 
 
 
 
 
 
 
 
 
 
 21,541 (53,220)(31,679)76,347 129,606 205,953 64,751 141,202 205,953 
Total earning assets                  
   Domestic859,768 (1,083,272) (223,504) 460,949 (570,078) (109,129) 463,930 (573,059) (109,129) 
   International(1,505,875) (3,215,353) (4,721,228) 716,823 (200,986) 515,837 1,598,636 (1,082,799) 515,837 
 
 
 
 
 
 
 
 
 
 
 (646,107)(4,298,625)(4,944,732)1,177,772 (771,064)406,708 2,062,566 (1,655,858)406,708 
 
 
 
 
 
 
 
 
 
 
(1)Without interest income or interest expense from interest-rate hedging transactions.

32


Back to Contents

 2003/2002 2004 (pro forma without consolidating Abbey)/2003 2004/2003 
 
 
 
 
 Increase (Decrease) due to changes in Increase (Decrease) due to changes in Increase (Decrease) due to changes in 
 
 
 
 
 Volume Rate Net change Volume Rate Net change Volume Rate Net change 
 
 
 
 
 
 
 
 
 
 
       (in thousands of euros)         
Interest expenses (1)                  

                  
Due to credit institutions                  
   Domestic153,459 (217,291) (63,832) (13,405) 8,050 (5,355) (13,405) 8,050 (5,355) 
   International89,673 (680,888) (591,215) 144,278 62,397 206,675 210,835 (4,160) 206,675 
 
 
 
 
 
 
 
 
 
 
 243,132 (898,179)(655,047)130,873 70,447 201,320 197,430 3,890 201,320 
Customers deposits                  
   Domestic70,424 (380,135) (309,711 39,205 (181,556) (142,351) 39,205 (181,556) (142,351) 
   International(533,959) (1,049,313) (1,583,272) 79,673 (502,425) (422,752) 334,526 (757,278) (422,752) 
 
 
 
 
 
 
 
 
 
 
 (463,535) (1,429,448)(1,892,983)118,878 (683,981)(565,103)373,731 (938,834)(565,103)
Marketable debt securities                  
   Domestic272,436 (89,922) 182,514 451,679 (96,189) 355,490 451,679 (96,189) 355,490 
   International(225,126) (259,209) (484,335) (89,550) 149,188 59,638 1,888 57,750 59,638 
 
 
 
 
 
 
 
 
 
 
 47,310 (349,131)(301,821)362,129 52,999 415,128 453,567 (38,439)415,128 
Subordinated debt                  
   Domestic(7,611) (10,804) (18,415) 34,220 27,919 62,139 34,220 27,919 62,139 
   International(67,051) 27,922 (39,129) (33,155) (22,061) (55,216) (588) (54,628) (55,216) 
 
 
 
 
 
 
 
 
 
 
 (74,662)17,118(57,544)1,065 5,858 6,923 33,632 (26,709)6,923 
Total interest-bearing liabilities                  
   Domestic488,708 (698,152) (209,444) 511,699 (241,776) 269,923 511,699 (241,776) 269,923 
   International(736,463) (1,961,488) (2,697,951) 101,246 (312,901) (211,655) 546,661 (758,316) (211,655) 
 
 
 
 
 
 
 
 
 
 
 (247,755)(2,659,640)(2,907,395)612,945 (554,677)58,268 1,058,360 (1,000,092)58,268 
 
 
 
 
 
 
 
 
 
 
(1)Without interest income or interest expense from interest-rate hedging transactions.

33


Back to Contents

Assets

     Earning Assets—Yield Spread

The following table analyzes, by domicile of customer, our average earning assets, interest income and dividends on equity securities and net interest income and shows gross yields, net yields and yield spread for each of the years indicated. You should read this table and the footnotes thereto in light of our observations noted in the preceding subsection entitled “Average Balance Sheets and Interest Rates”, and the footnotes thereto.

 Year Ended December 31,     
 
     2004 pro forma   
     (without   
     consolidating   
 2002 2003 Abbey) 2004 
 
   (in thousands of euros except percentages)   
Average earning assets        
   Domestic134,799,973 156,145,895 167,183,506 167,222,570 
   International166,016,899 142,694,946 154,378,362 168,122,051 
 
 
 
 
 
 300,816,872 298,840,841 321,561,868 335,344,621 
Interest and dividends on equity securities (1)        
   Domestic7,362,716 6,981,720 6,856,467 6,856,467 
   International15,821,794 10,663,513 11,894,814 11,894,814 
 
 
 
 
 
 23,184,510 17,645,233 18,751,281 18,751,281 
Net interest income        
   Domestic4,001,233 3,985,021 4,028,794 4,028,794 
   International5,357,422 3,973,316 4,606,918 4,606,918 
 
 
 
 
 
 9,358,655 7,958,337 8,635,712 8,635,712 
Gross yield (2)        
   Domestic5.46%4.47%4.10%4.10%
   International9.53%7.47%7.70%7.08%
 
 
 
 
 
 7.71%5.90%5.83%5.59%
Net yield (3)        
   Domestic2.97%2.55%2.41%2.41%
   International3.23%2.78%2.98%2.74%
 
 
 
 
 
 3.11%2.66%2.69%2.58%
Yield spread (4)        
   Domestic2.67%2.42%2.38%2.38%
   International3.80%3.17%3.15%2.91%
 
 
 
 
 
 3.13%2.63%2.64%2.54%
Net interest margin (3)        
   Domestic2.89%2.47%2.25%2.25%
   International3.29%2.85%3.03%2.76%
 
 
 
 
 
 3.11%2.65%2.62%2.50%
 
 
 
 
 
(1)Dividends on equity securities include dividends from companies accounted for by the equity method. See note 1 to the table under “Selected Consolidated Financial Information”.
  
(2)Gross yield is the quotient of interest and dividends on equity securities divided by average earning assets.
  
(3)Net yield is the quotient of net interest income (that includes dividends on equity securities) divided by average earning assets. Net interest margin is calculated in the same way as net yield but excludes dividends from income and equity securities from average earning assets.
  
(4)Yield spread is the difference between gross yield on earning assets and the average cost of interest-bearing liabilities. For a discussion of the changes in yield spread over the periods presented, see “Item 5. Operating and Financial Review and Prospects – Net Interest Income”.

34


Back to Contents

Return on Equity and Assets

The following table presents our selected financial ratios (excluding the effects of the Abbey acquisition, except where indicated) for the years indicated.

Year Ended December 31, 





2002 2003 2004
 
 
 
 
Return on average total assets0.81%0.95%1.02%
Return on average stockholders’ equity (1)12.42%14.48%15.98%
Dividends per average share as a percentage of net attributable income per average share (1)61.21%55.32%58.59%
Average stockholders’ equity as a percentage of average total assets (1)5.24%5.32%5.47%

      
(1)Calculated including the capital increase made as a result of the Abbey acquisition.

Interest-Earning Assets

The following table shows, by domicile of customer, the percentage mix of our average interest-earning assets for the years indicated. You should read this table in light of our observations noted in the preceding sub-section entitled “Average Balance Sheets and Interest Rates”, and the footnotes thereto.

Year Ended December 31, 







    2004 pro forma  
(without
consolidating
20022003Abbey)2004
 
 
 
 
 
Cash and due from Central Banks        
   Domestic0.83%1.09%1.04%1.00%
   International2.06%1.62%1.60%1.54%
 
 
 
 
 
 2.89%2.71%2.64%2.54%
Due from credit institutions        
   Domestic3.67%4.49%3.29%3.14%
   International10.69%9.11%8.95%8.86%
 
 
 
 
 
 14.36%13.60%12.24%12.00%
Government debt securities        
   Domestic8.44%10.50%7.03%6.73%
   International    
 
 
 
 
 
 8.44%10.50%7.03%6.73%
Debentures and other fixed-income securities        
   Domestic0.86%1.20%2.07%1.97%
   International12.53%11.31%13.08%13.32%
 
 
 
 
 
 13.39%12.51%15.15%15.29%
Loans and credits        
   Domestic31.30%35.21%38.73%37.00%
   International29.62%25.47%24.21%26.44%
 
 
 
 
 
 60.92%60.68%62.94%63.44%
Total interest-earning assets        
   Domestic45.10%52.49%52.16%49.84%
   International54.90%47.51%47.84%50.16%
 
 
 
 
 
 100.00%100.00%100.00%100.00%

35


Back to Contents

Due from Credit Institutions

The following table shows our short-term funds deposited with other banks at each of the dates indicated.

      At December 31,     









2000  2001  2002  2003  2004 (2)





 
Demand deposits-  (in thousands of euros)     
   Current accounts164,292 215,667 105,816 103,734 117,752 
   Other accounts5,422,830 5,396,981 3,043,095 1,599,804 1,587,547 
 
 
 
 
 
 
 5,587,122 5,612,648 3,148,911 1,703,538 1,705,299 
 
 
 
 
 
 
Other deposits-          
   Deposits in credit institutions20,540,358 20,992,205 15,865,145 14,635,787 16,872,007 
 
 
 
 
 
 
   Securities purchased under agreements to resell10,916,015  16,491,544  21,332,856  21,390,247  31,041,948  
 
 
 
 
 
 
 31,456,373 37,483,749 37,198,001 36,026,034 47,913,955 
Less- Allowance for credit losses (1)(279,405)(107,107)(90,522)(111,735)(49,307)
 




 
 36,764,090 42,989,290 40,256,390 37,617,837 49,569,947 
 
 
 
 
 
 
(1)The purpose of this allowance for credit losses is to recognize the loss related to the collectibility of these balances due to transfer risk and credit risk.
  
  This allowance is determined, in accordance with Bank of Spain requirements, based on debt servicing, on debtor credit rating, and on the outstanding settlement and transfer risks of the country in which the debtor is located.
  
  The allowance for credit losses reduces the fair value of the balances included in Due from Credit Institutions after evaluating their collectibility. All estimated losses considered in the calculation of this allowance are related to claims due from non-OECD financial institutions.
  
(2) Includes the effects of the Abbey acquisition.

Investment Securities

At December 31, 2004, the book value of our investment securities, including Abbey, was €112.1 billion (representing 19.5% of our total assets). These investment securities had a yield of 5.11% in 2004, compared with a yield of 4.81% earned during 2003. €16.1 billion, or 14.4%, of our investment securities consisted of Spanish Government and government agency securities, 18.5% of which consisted of Spanish Treasury bills that had a yield of 2.2% in 2004. For a discussion of how we value our investment securities, see note 2(d) to our consolidated financial statements.

36


Back to Contents

The following table shows the book values of our investment securities by type and domicile of counterparty at each of the dates indicated.

At December 31, 









 2000 2001 2002 2003 2004 (1)
Debt securities
 
 
 
 
   Domestic-(in thousands of euros) 
           
         Spanish Government22,758,627 24,705,072 24,988,526 31,118,523 16,123,313 
         Other domestic issuer:          
            Public authorities215,836 89,845 216,012 275,146 200,016 
            Other domestic issuer2,088,577 2,297,014 2,802,959 5,327,211 7,995,374 
 
 
 
 
 
 
                  Total domestic25,063,040 27,091,931 28,007,497 36,720,880 24,318,703 
   International-          
         United States:          
            U.S. Treasury and other U.S.          
            Government agencies533,530 290,878 596,589 1,140,134 1,382,532 
            States and political subdivisions2,750,093 2,095,609 2,145,256 98,306 690,969 
            Other securities2,233,223 2,451,210 781,884 696,328 6,159,562 
 
 
 
 
 
 
            Total United States5,516,846 4,837,697 3,523,729 1,934,768 8,233,063 
         Other:          
            Governments28,885,159 27,750,580 19,896,934 26,542,838 27,850,778 
            Other securities10,367,218 7,816,487 5,980,499 10,434,092 38,818,494 
 
 
 
 
 
 
            Total Other39,252,377 35,567,067 25,877,433 36,976,930 66,669,272 
 
 
 
 
 
 
                  Total International44,769,223 40,404,764 29,401,162 38,911,698 74,902,335 
               Less- Allowance for credit losses(198,881)(188,453)(135,552)(185,978)(180,748)
               Less- Security price fluctuation          
                     allowance(316,775)(308,957)(198,453)(61,682)(78,385)
   Total Debt Securities69,316,607 66,999,285 57,074,654 75,384,918 98,961,905 
 
 
 
 
 
 
Equity securities          
   Domestic2,525,795 3,057,091 3,849,006 4,766,673 6,184,081 
   International-          
      United States299,466 299,532 57,359 346,003 282,051 
         Other4,242,059 4,973,928 4,530,102 5,900,207 7,397,661 
 
 
 
 
 
 
      Total international4,541,525 5,273,460 4,587,461 6,246,210 7,679,712 
 
 
 
 
 
 
Less-Security price fluctuation allowance(618,406)(522,640)(569,715)(948,761)(699,770)
Total Equity Securities6,448,914 7,807,911 7,866,752 10,064,122 13,164,023 
 
 
 
 
 
 
Total Investment Securities75,765,521 74,807,196 64,941,406 85,449,040 112,125,928 
 
 
 
 
 
 
(1)Includes the effects of the Abbey acquisition.

The following table analyzes the aggregate book value and aggregate market value of the securities of single issuers, other than the Government of the United States, that exceeded 10% of our stockholders’ equity as of December 31, 2004 (including Abbey).

Aggregate as of December 31, 2004 
 


 
 Book value Market value 

 
 
Debt securities:(in millions of euros) 
— Spanish Government16,123.3 16,442.2 
— Mexican Government12,830.1 12,830.1 
— Brazilian Government5,319.5 5,317.7 

37


Back to Contents

The following table analyzes the maturities and weighted average yields of our debt investment securities (before allowances for credit losses and allowances for security price fluctuations) at December 31, 2004 (including Abbey). Yields on tax-exempt obligations have not been calculated on a tax-equivalent basis because we do not believe the effect of such a calculation would be material.

At December 31, 2004 









  Maturing Maturing    
MaturingBetweenBetweenMaturing
Within1 and5 andAfter
1 Year5 Years10 Years10 YearsTotal
 
 
 
 
 
 
Debt securities(in thousands of euros) 
Domestic:          
      Spanish Government6,634,243 5,652,517 3,458,559 377,994 16,123,313 
      Other domestic issuer:          
         Public authorities78,406 102,545 14,170 4,895 200,016 
         Other domestic issuer63,860 601,313 419,434 6,910,767 7,995,374 
 
 
 
 
 
 
Total domestic6,776,509 6,356,375 3,892,163 7,293,656 24,318,703 
 
 
 
 
 
 
International:          
United States:          
   U.S. Treasury and other U.S.224,563  799,960  267,581  90,428  1,382,532  
   Government agencies States and political subdivisions6,767 63,505 347,815 272,882 690,969 
   Other securities2,940,807 2,213,724 294,882 710,149 6,159,562 
 
 
 
 
 
 
Total United States3,172,137 3,077,189 910,278 1,073,459 8,233,063 
 
 
 
 
 
 
Other:          
   Governments7,515,643 12,487,280 4,421,848 3,426,007 27,850,778 
   Other securities20,281,942 6,150,788 3,197,005 9,188,759 38,818,494 
 
 
 
 
 
 
Total Other27,797,585 18,638,068 7,618,853 12,614,766 66,669,272 
 
 
 
 
 
 
Total International30,969,722 21,715,257 8,529,131 13,688,225 74,902,335 
 
 
 
 
 
 
Total debt investment securities37,746,231 28,071,632 12,421,294 20,981,881 99,221,038 
 
 
 
 
 
 
           
Yield4.32%4.97%5.24%4.36%4.63%

Loan Portfolio

At December 31, 2004, our total loans and credits, including Abbey, equaled €342.2 billion (59.5% of our total assets). Net of allowances for credit losses, loans and credits equaled €335.2 billion (58.3% of our total assets). In addition to loans, we had outstanding at December 31, 2000, 2001, 2002 and 2003 and with respect to 2004 (including Abbey), €54.3 billion, €49.6 billion, €49.1 billion, €48.6 billion and €64.3 billion, respectively, of undrawn balances available to third parties.

38


Back to Contents

Loans by Geographic Area and Type of Customer

The following table analyzes our customer loans and credits (including securities purchased under agreement to resell), by domicile and type of customer, at each of the dates indicated.

 At December 31, 
 








 
 2000 2001 2002 2003 2004 (2) 
 
 
 
 
 
 
Borrowers in Spain:(in thousands of euros) 
   Spanish Government4,148,853 4,249,672 4,897,118 5,487,358 4,206,564 
   Commercial, financial, agricultural and industrial38,287,91536,024,19237,407,85040,082,91946,960,284 
   Real estate-construction3,362,909 3,655,286 3,537,343 4,048,386 5,852,344 
   Real estate-mortgage22,060,053 26,999,828 30,940,525 41,091,269 50,825,456 
      Installment loans to individuals11,354,820 10,560,897 10,579,255 8,894,956 11,232,901 
   Lease financing4,222,038 4,326,669 4,441,411 5,198,113 6,140,251 
   Other2,389,834 3,154,829 1,969,754 4,199,954 2,749,687 
 
 
 
 
 
 
Total85,826,422 88,971,373 93,773,256 109,002,955 127,967,487 
           
Borrowers outside Spain:          
   Governments14,244,071 14,180,623 10,303,475 5,824,432 5,681,898 
   Banks and other Financial Institutions 1,798,427  2,526,301  726,373  1,398,685  16,619,241 
   Commercial and industrial41,781,051 38,927,471 28,371,091 37,915,142 53,002,907 
   Other (1)30,906,410 34,503,592 34,736,966 23,479,482 138,905,457 
 
 
 
 
 
 
Total88,729,959 90,137,987 74,137,905 68,617,741 214,209,503 
 
 
 
 
 
 
Total loans and credits, gross174,556,381 179,109,360 167,911,161 177,620,696 342,176,990 
 
 
 
 
 
 
Allowance for credit losses(5,172,184)(5,287,314)(4,938,204)(5,116,683)(6,969,263)
 
 
 
 
 
 
Loans and credits, net of allowances 169,384,197  173,822,046  162,972,957  172,504,013  335,207,727 
 
 
 
 
 
 
           
           
(1)
  
Of which €16.4 billion, €16.9 billion, €14.9 billion, €11.9 billion and €123.3 billion (of which €110.9 million relate to Abbey), respectively, at December 31, 2000, 2001, 2002, 2003 and 2004, are real-estate mortgages. The remaining corresponds to other types of customers, with no “loan concentration” as defined by Item III-C of Industry Guide 3.
  
(2)Includes the effects of the Abbey acquisition.

At December 31, 2004, our loans and credits to unconsolidated subsidiaries and associated companies, including Abbey, amounted to €1,579.5 million (See “Item 7 —Major Shareholders and Related Party Transactions —B. Related Party Transactions”). Excluding government-related loans and credits, the largest outstanding exposure at December 31, 2004, including Abbey, was €1.4 billion (0.4% of total loans and credits, including government-related loans), and the five next largest exposures totaled €5.2 billion (1.6% of total loans, including government-related loans).

39


Back to Contents

Maturity

The following table sets forth an analysis by maturity of our loans and credits by domicile and type of customer at December 31, 2004, (including Abbey).

 Maturity 

Less than     One to five     Over five        
one yearyearsYearsTotal




Balance  % of TotalBalance  % of TotalBalance  % of TotalBalance  % of Total








(in thousands of euros except percentages)
Loans to borrowers in Spain:          
   Spanish Government2,760,346 2.82%557,738 0.80%888,480 0.51%4,206,564 1.23%
Commercial, financial, agricultural and industrial
26,673,616 27.27%12,186,295 17.51%8,100,373 4.64%46,960,284 13.72%
         Real estate:                
            Construction199,850 0.20%677,766 0.97%4,974,728 2.85%5,852,344 1.71%
            Mortgage1,823,714 1.86%3,885,819 5.58%45,115,923 25.82%50,825,456 14.85%
   Installment loans to individuals4,319,092 4.42%4,421,577 6.35%2,492,232 1.43%11,232,901 3.28%
         Lease financing1,990,396 2.03%3,262,396 4.69%887,459 0.51%6,140,251 1.79%
         Other1,815,678 1.86%807,212 1.16%126,797 0.07%2,749,687 0.80%
 


 


 


 


 
Total borrowers in Spain39,582,692 40.47%25,798,803 37.06%62,585,992 35.81%127,967,487 37.40%
                 
Loans to borrowers outside Spain                
                 
         Governments724,346 0.74%3,150,495 4.53%1,807,057 1.03%5,681,898 1.66%
Banks and Other Financial Institutions
16,415,319 16.78%161,851 0.23%42,071 0.02%16,619,241 4.86%
         Commercial and Industrial26,387,872 26.98%19,992,510 28.72%6,622,525 3.79%53,002,907 15.49%
         Other14,701,475 15.03%20,502,187 29.45%103,701,795 59.34%138,905,457 40.59%
 


 


 


 


 
Total loans to borrowers outside Spain58,229,012 59.53%43,807,043 62.94%112,173,448 64.19%214,209,503 62.60%
 


 


 


 


 
Total loans and credits, gross97,811,704 100.00%69,605,846 100.00%174,759,440 100.00%342,176,990 100.00%
 


 


 


 


 

Fixed and Variable Rate Loans

The following table sets forth a breakdown of our fixed and variable rate loans having a maturity of more than one year at December 31, 2004 (including Abbey).

 Loans having a maturity of more than one year 

Domestic International Total



(in thousands of euros)
Fixed rate13,013,550 61,394,346 74,407,896 
Variable rate75,371,245 94,586,145 169,957,390 
 
 
 
 
   Total88,384,795 155,980,491 244,365,286 
 
 
 
 

40

Back to Contents

     Cross-Border Outstandings

The following table sets forth, as of the end of the years indicated, the aggregate amount of our cross-border outstandings (which consist of loans, interest-bearing deposits with other banks, acceptances and other monetary assets denominated in a currency other than the home-country currency of the office where the item is booked) where outstandings in the borrower’s country exceeded 0.75% of our total assets. Cross-border outstandings do not include local currency loans made by subsidiary banks in other countries to the extent that such loans are funded in the local currency or hedged. As a result, they do not include the vast majority of the loans by Abbey or our Latin American subsidiaries.

        2002  2003  2004 (4)       



(in thousands of euros except percentages)
      % of         % of         % of
totaltotaltotal
assetsassetsassets
  
   
   
 Cross-Border Outstandings            
OECD Countries: (1)            
         United States10,802,705 3.33%8,646,986 2.46%12,021,223 2.09%
         Ireland657,024 0.20%2,012,356 0.57%7,989,843 1.39%
         United Kingdom9,265,837 2.86%6,734,066 1.91%5,411,129 0.94%
         Germany3,554,893 1.10%8,025,373 2.28%2,449,377 0.43%
         France2,003,996 0.62%4,604,918 1.31%1,982,782 0.34%
         Belgium2,952,469 0.91%2,325,858 0.66%1,441,845 0.25%
         Italy1,956,552 0.60%2,769,619 0.79%1,171,670 0.20%
         Other OECD Countries (2)4,821,475 1.49%4,415,739 1.26%1,838,019 0.32%
 
 
 
 
 
 
 
Total OECD36,014,951 11.11%39,534,915 11.24%34,305,888 5.96%
             
Non-OECD Countries            
      Latin American Countries (2) (3)5,136,842 1.58%5,803,880 1.65%4,310,301 0.75%
      Other (2)4,295,150 1.32%3,815,278 1.08%3,982,155 0.69%
 
 
 
 
 
 
 
Total Non-OECD9,431,992 2.91%9,619,158 2.73%8,292,456 1.44%
 
 
 
 
 
 
 
Total45,446,943 14.02%49,154,073 13.97%42,598,344 7.40%
 
 
 
 
 
 
 

(1)The Organization for Economic Cooperation and Development.
  
(2)Aggregate outstandings in any single country in this category do not exceed 0.75% of our total assets.
  
(3)With regards to these cross-border outstandings, at December 31, 2002, 2003 and 2004, we had allowances for country-risk equal to €337.5million, €404.9 million and €265.1 million, respectively. Such allowances for country-risk exceeded the Bank of Spain’s minimum requirements at such dates.
  
(4) Includes the effects of the Abbey acquisition.

41


Back to Contents

The following table sets forth the amounts of our cross-border outstandings as of December 31 of each year by type of borrower where outstandings in the borrower’s country exceeded 0.75% of total assets.

    Governments   Banks and other
Financial Institutions
   Commercial and
Industrial
   Total    




(in thousands of euros)
2002        
United States2,749,923 3,235,826 4,816,956 10,802,705 
United Kingdom6,409 8,922,551 336,877 9,265,837 
Germany123,401 3,197,076 234,416 3,554,893 
Belgium3,382 2,895,588 53,500 2,952,469 
 
 
 
 
 
Total2,883,115 18,251,041 5,441,749 26,575,904 
 
 
 
 
 
   2003        
   United States349,739 4,407,801 3,889,446 8,646,986 
   Germany4,820,845 2,868,810 335,718 8,025,373 
   United Kingdom14,751 5,191,399 1,527,916 6,734,066 
   France2,612,000 1,619,706 373,212 4,604,918 
   Italy2,245,866 345,008 178,745 2,769,619 
 
 
 
 
 
   Total10,043,201 14,432,724 6,305,037 30,780,962 
 
 
 
 
 
   2004 (including Abbey)        
   United States26,902 11,481,187 513,134 12,021,223 
   Ireland 30,915 7,958,928 7,989,843 
   United Kingdom12,558 4,990,900 407,671 5,411,129 
 
 
 
 
 
   Total39,460 16,503,002 8,879,733 25,422,195 
 
 
 
 
 

Classified Assets

In the following pages, we describe Bank of Spain requirements for classification of non-performing assets and credit loss recognition. Unlike under U.S. GAAP, Spanish GAAP establishes a credit loss recognition process that is independent of the process for balance sheet classification and removal of impaired loans from the balance sheet. In Note 28 to our consolidated financial statements, we include a summary of significant valuation and income recognition differences under Spanish and U.S. GAAP and a net income and stockholders’ equity reconciliation.

The description below sets forth the minimum requirements that are followed and applied by all of our Group’s subsidiaries. Nevertheless, if the regulatory authority of the country where a particular subsidiary is located imposes stricter or more conservative requirements, the more strict or conservative requirements are followed.

     Bank of Spain Classification Requirements

Non-Performing Assets

Non-Performing Past-Due Assets. The Bank of Spain requires Spanish banks to classify as non-performing certain amounts of any loan, fixed-income security, guarantee and certain other extensions of credit on which any payment of principal or interest is 90 days or more past due (“non-performing past-due assets”). Banks must classify as non-performing the portion of any principal of or accrued interest on such asset that is 90 days or more past due until (1) this amount is more than 25% of the outstanding balance of the asset or (2) any installment of principal or interest is 12 months or more past due (6 months in case of loans to individuals not for purposes of financing business activities). When either of these conditions is met, banks must classify the entire outstanding principal of and accrued interest on the asset as non-performing. Accordingly, prior to the time that one of these conditions is met, a loan may be classified as non-performing with respect to a portion of its outstanding principal and interest, but performing with respect to the remainder of its principal and interest.

In relation to the aggregate risk exposure (including off-balance sheet risks) to a single obligor, if the amount of non-performing balances exceeds 25% of the total outstanding risks (excluding non-accrued interest on loans to such borrower), then the bank must classify all outstanding risks to such borrower as non-performing.

Once any portion of a loan is classified as non-performing, the entire loan is placed on a non-accrual status. Accordingly, even the portion of any such a loan which may still be identified as performing will be recorded on non-accrual status.

42


Back to Contents

Other Non-Performing Assets. The Bank of Spain requires Spanish banks to classify any loan, fixed-income security, guarantee and certain other extensions of credit as non-performing if it has a reasonable doubt that the extension of credit will be collected (“other non-performing assets”), even if any past due payments have been outstanding for less than 90 days or the asset is otherwise performing. When a bank classifies an asset as non-performing on this basis, it must classify the entire principal amount of the asset as non-performing. The Bank of Spain also requires Spanish banks to classify as non-performing the entire outstanding principal of and accrued interest on any extension of credit to category 5 (very doubtful) countries or residents of category 5 countries to the extent it is not otherwise classified as non-performing. See “Country - -Risk Outstandings”.

Once any of such assets is classified as non-performing, it is placed on a non-accrual status.

These classification criteria differ from U.S. GAAP requirements. For an estimation of the amounts to be classified as non-performing under U.S. GAAP, see Note 13 to the Selected Consolidated Financial Information table in this report.

Country-Risk Outstandings

The Bank of Spain requires Spanish banks to classify as country-risk outstandings all loans, fixed-income securities and other outstandings to any countries, or residents of countries, that the Bank of Spain has identified as being subject to transfer risk or sovereign risk and the remaining risks derived from the international financial activity. The Bank of Spain has established six categories for classifying such countries, as shown in the following table:

Country-Risk Categories Description

 
1 Countries in which risks are negotiable in primary or secondary markets
2 Countries included in no other category
3 Countries with transitory difficulties
4 Doubtful countries
5 Very doubtful countries
6 Bankrupt countries

The Bank of Spain allows each bank to decide how to classify the listed countries within this classification scheme, subject to the Bank of Spain’s oversight. The classification is made based on criteria such as the risk global assessment according to the evolution of the balance of payments, the level of the outstanding debt and of the charges for debt services, the debt quotations in the international secondary markets and other indicators and factors of each country as well as all the criteria indicated by the Bank of Spain. It excludes from country-risk outstandings:

any interbank obligations of branches of foreign banks in the European Economic Space and of the Spanish branches of foreign banks;
  
any trade credits established by letter of credit or documentary credit with a due date of one year or less after the drawdown date;
  
some cases where securities are denominated in local currency;
  
risks with residents in a country regardless of the currency of denomination registered in subsidiarycompanies or multigroup companies in the country of residence of the holder;
  
shares and stakes in companies;
  
private sector risks in countries included in the monetary zone of a currency issued by a country classified incategory 1; and
  
negotiable financial assets purchased at market prices for placement with third parties within the framework of a portfolio separately managed for that purpose, held for less than six months by the company.
  

With certain requirements, it treats guaranteed outstandings as outstandings to the guarantor.

The Bank of Spain requires Spanish banks to classify outstandings to countries or residents of countries in categories 1, 2, 3 and 4 on the basis of the criteria described below under “Item 4. Information on the Company—B. Business Overview—Bank of Spain Allowances for Credit Losses and Country-Risk Requirements—Specific Provisions for Credit Losses”. The Bank of Spain requires Spanish banks to classify as non-performing any loan in category 5, and to write-off the entire outstanding principal of and accrued interest on any outstandings to countries or residents of countries in category 6 (see the subsection below in this Item 4 entitled “Bank of Spain Charge-Off Requirements”).

43


Back to Contents

     Bank of Spain Non-Accrual of Interest Requirements

The Bank of Spain requires Spanish banks to stop accruing interest on the entire principal amount of any asset that is classified as non-performing, even if only a portion of the asset is classified as non-performing, and on category 3 (transitory difficulties) and category 4 (doubtful) country-risk outstandings, whether or not they are non-performing. The banks must account for such collected interest on a cash basis, recording interest payments of the current year as interest income and interest payments of previous years as extraordinary income or recoveries of written-off assets, as appropriate.

The following table shows the amount of interest owed on non-accruing assets and the amount of such interest that was received when due and when past due:

   Year ended December 31,   

2004(2)  2003 2002
 
 
 
 
Interest owed on non-accruing assets(in thousands of euros) 
   Domestic34,941 43,909 55,611 
   International182,452 204,258 288,332 
 
 
 
 
Total217,393 248,167 343,943 
Interest received on non-accruing assets      
   Domestic83,535 70,648 64,696 
   International105,273 101,768 129,938 
 
 
 
 
Total (1)188,808 172,416 194,634 
  

  
(1)Includes interest received when due of €80.7, €80.3 and €118.8 million and interest received when past due of €108.1, €92.0 and €75.8 million for the years ended December 31, 2004, 2003 and 2002, respectively.
  
(2)Excludes Abbey due to the fact that Abbey had no impact on the Group’s results of operations in 2004.

     Bank of Spain Allowances for Credit Losses and Country-Risk Requirements

Specific Allowances for Credit Losses

The specific allowance is calculated based on the loan recovery expectations and, at a minimum, by application of the coefficients stipulated in the following tables.

Non-Performing Past-Due Assets. Except for fully secured past-due mortgage assets and financial leases on certain types of properties, the Bank of Spain requires Spanish banks to set aside specific allowances for non-performing past-due assets. The amount of the required allowance is the product of the amount of the asset treated as non-performing (see “Bank of Spain Classification Requirements—Non-Performing Assets” above) times the percentages set forth in the following table. The allowance must be maintained for so long as the non-performing portion of the asset is carried as an asset on the banks’ balance sheets.

Period OverdueAllowance 
3-6 months10%
6-12 months25%
12-18 months50%
18-21 months75%
More than 21 months100%

Fully-Secured Non-Performing Past-Due Mortgage Assets and financial leases on certain types of properties. If a non-performing asset is a fully secured non-performing past-due mortgage or a financial lease and certain conditions are met, the amount of the required allowance is the product of the amount of such asset times the percentages set forth in the following table instead of the preceding table. Such asset must satisfy three conditions: first, the asset is secured by a mortgage or a right of ownership (in case of a financial lease) on a finished residential property; second, such mortgage or right of ownership was placed on the property at the time the extension of credit was made; and third, the outstanding risk does not exceed 80% of the appraisal value of such mortgaged or leased property.

Period OverdueAllowance 
3-4 years25%
4-5 years50%
5-6 years75%
More than 6 years100%

44


Back to Contents

The only exception to these requirements is that when a bank treats otherwise performing assets to a single borrower as non-performing because non-performing assets exceed 25% of the bank´s total exposure to the borrower as set forth in “Bank of Spain Classification Requirements—Non-Performing Past Due Assets” above, the Bank of Spain does not require the bank to carry an allowance against any asset that has no overdue principal or interest payments.

Other Non-Performing Assets. If a non-performing asset is an other non-performing asset, see “Item 4. Information on the Company—B. Business Overview—Bank of Spain Classification Requirements—Non-Performing Assets—Other Non-Performing Assets”, the amount of the required allowance will be at least 25% and up to 100% of the amounts treated as non-performing, depending on management´s opinion of the loan recovery expectations. When the treatment of such asset as a non-performing asset is due to, in management’s opinion, an inadequate financial or economical condition of the borrower, and the amount estimated as non-collectible is less than 25% of the outstanding debt, the amount of the required allowance will be at least 10% of the outstanding debt.

Exceptions. The foregoing allowance requirements do not apply to any non-performing asset (non-performing past-due assets and other non-performing assets) that is:

 •      made to, or guaranteed by, any European Union country or certain other specified public entities or instrumentalities of the countries classified in category 1 of the country-risk categories;
  
 •      an advance payment for pensions or payrolls for the following month, when paid by any European Union country and deposited at Banco Santander Central Hispano;
  
 •      guaranteed by companies directly or indirectly majority-owned by any European Union country whose principal activity is to provide guarantees;
  
 •      personally, jointly and unconditionally secured by a bank from any European Union country or mutual guaranty company, claimable on first demand;
  
 •      secured under the name of the Fondo de Garantía de Depósitos; or
  
 •      collateralized by cash or by money market and treasury funds or securities issued by the central administrations or credit entities of the countries listed in this paragraph, when the outstanding risk is 90% or less than the recovery value of the money market and treasury funds and of the market value of the securities given as collateral.
  
 General Allowance

In addition to the Bank of Spain specific allowance requirements, the Bank of Spain requires Spanish banks to set aside a general allowance equal to the sum of:

•       1% of the sum of loans (other than certain fully secured mortgage loans, certain financial leases and certain securitized mortgage bonds) and guarantees, private sector fixed-income securities other than those included in the trading portfolio, contingent liabilities and non-performing assets exempted from the specific allowances requirements described above of resident and non-resident sectors, except Spanish public authorities and credit entities; and

•       0.5% of the sum of fully secured mortgage loans, financial leases and securitized mortgage bonds when the following conditions are met:

  

first, the asset is secured by a mortgage or a ownership right on a finished residential property;

    
  

second, such mortgage or ownership right was placed on the property at the time the extension of credit was made; and

    
  

third, at the time the relevant portion of the asset first became non-performing, the outstanding principal of and accrued interest on the asset do not exceed 80% of the appraisal value of such mortgaged or leased property.

When calculating the general allowance for credit losses on those investments in a bond fund that ranks behind unsubordinated securities on a winding up of the fund, the bank must include an amount equal to the coverage that the bank itself would have if the bank had a direct pro-rata interest in the underlying bond portfolio. If such provision is made, the bank is not required to make any other general allowance for securities issued by the bond fund.

45


Back to Contents

 

Allowance for the Statistical Coverage of Credit Losses

Since July 1, 2000, the Bank of Spain has required Spanish banks to create an allowance for the statistical coverage of credit losses based on an estimation of future credit losses in the credit portfolio. This new allowance is in addition to the other allowances described above.

Spanish banks may estimate the provisions to be made to create this allowance using models based on their own credit loss experience and management’s estimation of future credit losses. In devising these models, which form a required part of a sound risk measurement and management system, management must take into consideration the quality of counterparties, the existence of guarantees or collateral, the term of the transactions and the expected evolution of the credit risk depending on medium and long term changes in the economic cycle. Furthermore, the models must use historical data covering at least a whole economic cycle and must be validated by the Bank of Spain.

As an alternative to the internal model referred to above (or as an alternative for some types of credit risk) Spanish banks may calculate the provisions to be made to create the allowance by applying to the amount of computable credit risk (loans, fixed income securities not included in the trading portfolio, contingent liabilities and non-performing assets exempted from the requirements for a specific allowance for insolvency or country-risk, and excluding risks with Spanish government entities and risks with credit institutions) in each of the categories set forth below the following coefficients:

  a)No Risk0% 
      
 Assets in this category include risks described in paragraph “Exceptions” above.
      
  b)Low Risk 0.1% 
      
 Assets in this category include:  
      
 assets rated “A” or better by a qualified rating agency;  
      
 fully-secured mortgages and financial leases on finished residential properties when outstanding risk is less than 80% of the appraisal value of such property;
      
 securities denominated in local currency and issued by government entities in countries other than those exempted from allowance requirements, when such securities are registered in the books of the bank’s branch located in the issuer country; and
      
 assets qualified as a guaranty for monetary policy transactions in the European System of Central Banks, except those exempted from the statistical allowance requirement.
      
  c)Medium-Low Risk0.40% 
      

      Assets in this category include financial leases and mortgages and pledges on tangible assets that are not included in other categories, provided that the estimated value of the financial leases and the collateral totally covers the outstanding risk.

      
  d)Medium Risk0.60% 
      

      Assets in this category include assets on Spanish residents or residents of countries classified in categories 1 or 2, provided that such assets are not included in other categories.

      
  e)Medium-High Risk 1.0%  
      

      Assets in this category include loans to individuals for the acquisition of durable consumption goods or other goods or current services not for professional use, except those registered in the “Registro de Ventas de Bienes Muebles”; and risks with residents of countries classified in categories 3 to 6, to the extent not covered by country-risk allowances.

      
  f)High Risk1.50%  
      

      Assets in this category include credit card balances; current account overdrafts and excesses in credit accounts (except those included in categories (a) and (b)), and doubtful assets not subject to a mandatory allowance not included in letter “a”).

46


Back to Contents

Contingent liabilities will be weighted using the percentages set forth in the capital regulations of the Bank of Spain.

Provisions made to meet the statistical allowance requirements are charged quarterly against income in the amount of the positive difference between one fourth of the amount of the required statistical allowance and the amount of net provisions for the other allowances for credit losses in that quarter. If the difference is negative, the amount is credited to income with a charge to the allowance, but only to the extent of the existing balance of that allowance.

Net provisions in the income statement include the provisions for the specific coverage of credit losses, plus provisions for the general and statistical coverage of credit losses, plus write-offs, less the recoveries of the specific allowance and foreclosed assets.

The amount of the allowance for the statistical coverage of credit losses, may be, at a maximum, three times the sum of the products of the amount of credit risk in each category multiplied by the risk coefficient of each such category.

Allowances for Country-Risk

The Bank of Spain requires Spanish banks to set aside an allowance for country-risk on all country-risk outstandings. See the above sub-section entitled “Bank of Spain Classification Requirements—Country-Risk Outstandings”. The amount of the required provision is the product of the amount of the outstanding loans and credits times the percentages set forth in the following table.

  Minimum percentage
of coverage
 Banco Santander Central
Hispano’s level of coverage
 
  
 
 
  (percentage of outstanding loans within category) 
Categories:    
1. Countries in which risks are negotiable in primary or secondary markets (1)0% 0% 
2. Countries included in no other category0% 0% 
3. Countries with transitory difficulties (2)15% 15% 
4. Doubtful countries (2)20%-35% 35% 
5. Very doubtful countries (2)50%-90% 90% 
  
 
 
6. Bankrupt countrieswritten-off written-off 

    
(1)This category of risk is assessed in accordance with the guidelines set forth in the September 19, 1997 EC Communication to Member States regarding credit insurance policy for short-term export (97/C/281/03).
(2)Circular 4/1991 of the Bank of Spain provides that 50% of the coverage established for categories 3 and 4 shall be applied towards interbank credits having terms not exceeding three months, provided that the country included within such categories has fulfilled its credit related obligations, without recourse to refinancings or extensions.

Under the recent Bank of Spain guidelines, as a result of relatively recent international economic crises, and the increasing presence of Spanish banks in Latin America and Southeast Asia, we are subject to more stringent information requirements. Banks that have risks in countries that do not fall within category 1, or banks that have subsidiaries abroad, or banks in which risks or liabilities with non-residents in Spain equal at least €5 million, must now complete new information statements when presenting their accounts.

     Guarantees

The Bank of Spain requires some guarantees to be classified as non-performing in the following amounts:

•      in cases involving past-due guaranteed debt: (i) for non-financial guarantees, the amount demanded by the beneficiary and outstanding under the guarantee; and (ii) for financial guarantees, at least the amount classified as non-performing of the guaranteed risk; and

•     in all other cases, the entire amount of the guaranteed debt when the debtor has declared bankruptcy or has demonstrated serious solvency problems, even if the guaranteed beneficiary has not reclaimed payment.

47


Back to Contents

     Bank of Spain Foreclosed Assets Requirements

The Bank of Spain requires Spanish banks to carry assets acquired on foreclosure at their net value (defined as the lower of (i) the face value of the loan secured (net of any related provision for non-performing asset) and (ii) the appraised market value of the foreclosed asset), reduced by allowances (expressed as a percentage of net value), as follows: if the asset is held between three and four years —25%; between four and five years —50%; more than five years —75%. In any event, net asset value can never exceed the market value of the asset. Bank of Spain regulations allow a release of allowances to the extent that the independently appraised value of the assets acquired upon foreclosure (appraised each year subsequent to the first date on which a provision would be required) exceeds the net value of such assets, but requires that a minimum allowance be maintained at all times equal to 25% of the outstanding principal of t he underlying loan at the time of foreclosure and 100% of the outstanding interest at that time. Provisions made to this allowance are set forth as extraordinary losses in our consolidated financial statements.

     Bank of Spain Charge-off Requirements

Spanish GAAP does not permit non-performing assets to be partially charged-off.

The Bank of Spain requires Spanish banks to charge-off immediately those non-performing assets that management believes will never be repaid or that were made to category 6 (“bankrupt”) countries or residents of such category 6 countries. See the above sub-section entitled “Item 4. Information on the Company—B. Business Overview—Bank of Spain Classification Requirements—Country-Risk Outstandings”. Otherwise, the Bank of Spain requires Spanish banks to charge-off non-performing assets three years after they were classified as non-performing. Spanish banks may carry fully secured past-due mortgage loans beyond this three-year deadline for up to six years if there are objective factors that indicate an improved likelihood of recovery. Accordingly, even if allowances have been established equal to 100% of a non-performing asset (in accordance with the Bank of Spain criteria discussed above), the Spanish bank ma y maintain that non-performing asset, fully provisioned, on its balance sheet for the full three or six-year period if management believes based on objective factors that there is some possibility of recoverability of that asset. (See Note 28.1 to our consolidated financial statements for differences between Spanish and U.S. GAAP).

48


Back to Contents

     Movements in Allowances for Credit Losses

The following table analyzes movements in our allowances for credit losses and movements, by domicile of customer, for the years indicated. See “Presentation of Information”. For further discussion of movements in the allowances for credit losses, see “Item 5. Operating and Financial Review and Prospects—A.Operating Results—Net Provisions for Credit Losses”.

 Year Ended December 31, 
 
 
 2000 2001 2002 2003 2004 (3) 
 
 
 
 
 
 
Allowance for credit losses at beginning of year(in thousands of euros) 
   Borrowers in Spain1,204,464 1,360,253 1,771,321 1,725,606 1,681,017 
   Borrowers outside Spain2,625,035 4,290,217 3,811,553 3,438,672 3,733,379 
 
 
 
 
 
 
      Total3,829,499 5,650,470 5,582,874 5,164,278 5,414,396 
 
 
 
 
 
 
Inclusion of acquired companies' credit loss allowances          
           
    Borrowers in Spain(13,450)- - - 3,704 
    Borrowers outside Spain2,004,393 108 9,034 - 1,076,327 
 
 
 
 
 
 
      Total1,990,943 108 9,034 - 1,080,031 
 
 
 
 
 
 
Loans charged-off against income (1)          
           
           
    Borrowers in Spain(15,145)(13,258)(14,921)(12,729)(13,565)
    Borrowers outside Spain(39,547)(40,040)(117,474)(91,110)(47,624)
 
 
 
 
 
 
      Total(54,692)(53,298)(132,395)(103,839)(61,189)
 
 
 
 
 
 
Recoveries of loans previously charged-off (1)          
           
           
    Borrowers in Spain191,278 151,845 141,850 108,722 146,743 
    Borrowers outside Spain186,777 341,760 251,804 248,765 261,832 
 
 
 
 
 
 
      Total378,055 493,605 393,654 357,487 408,575 
 
 
 
 
 
 
Net provisions for credit losses (1)          
           
           
    Borrowers in Spain182,221 499,982 318,656 681,234 884,980 
    Borrowers outside Spain866,124 1,086,035 1,329,536 814,453 762,671 
 
 
 
 
 
 
      Total1,048,345 1,586,017 1,648,192 1,495,687 1,647,651 
 
 
 
 
 
 
Charge-offs against credit loss allowance          
           
           
    Borrowers in Spain(175,375)(205,498)(249,757)(259,366)(323,687)
    Borrowers outside Spain(1,342,661)(1,821,549)(1,223,617)(811,719)(640,092)
 
 
 
 
 
 
      Total(1,518,036)(2,027,047)(1,473,374)(1,071,085)(963,779)
 
 
 
 
 
 
Other movements (2)(23,644)(66,981)(863,707)(428,132)(326,367)
           
Allowance for credit losses at end of year          
    Borrowers in Spain1,360,253 1,771,321 1,725,606 1,681,017 3,131,433 
    Borrowers outside Spain4,290,217 3,811,553 3,438,672 3,733,379 4,067,885 
 
 
 
 
 
 
      Total5,650,470 5,582,874 5,164,278 5,414,396 7,199,318 
 
 
 
 
 
 

(1)We have included separate line items for charge-offs of loans not previously provided for (loans charged-off against income) and recoveries of loans previously charged-off in order to satisfy the SEC’s requirement to show all charge-offs and recoveries in this table. We have increased provisions for credit losses for purposes of this table by the amount of charge-offs of loans not previously provided for and decreased it by the amount of recoveries of loans previously provided for to produce the line item “net provisions for credit losses” in this table. This has also allowed the figures for net provisions for credit losses in this table to match the amounts recorded under “Write-offs and credit loss provisions (net)” in our Consolidated Income Statement.
  
(2) The shift in “Other Movements” from 2000 to 2001, to 2002, to 2003 and to 2004 principally reflects foreign exchange differences. 
  
(3)Includes the effects of the Abbey acquisition.

49


Back to Contents

The table below shows a breakdown of charge-offs against income, recoveries, net provisions and charge-offs against credit loss allowance by type and domicile of borrower for the years indicated.

 Year Ended December 31,          
 
 
 2000 2001 2002 2003 2004 (1) 
 
 
 
 
 
 
Loans charged off against income-(in thousands of euros) 
Borrowers in Spain:
          
Commercial, financial, agricultural, industrial.
(6,815)(1,655)(685)(2,917)(2,147)
Real estate-construction
(6)(6)(4)(3)(8)
Real estate-mortgage
(337)(347)(465)(1,042)(210)
Installment loans to individuals
(6,497)(222)(10,927)(7,763)(9,115)
Lease finance
(1,472)(3,409)(2,491)(992)(2,085)
Other
(18)(7,619)(349)(12)- 
 
 
 
 
 
 
Total Borrowers in Spain
(15,145)(13,258)(14,921)(12,729)(13,565)
Borrowers outside Spain
          
Government and official institutions
- - - - (6)
Bank and other financial institutions
- - - (2,762)(2)
Commercial and industrial
(34,389)(36,664)(71,433)(15,384)(10,308)
Other
(5,158)(3,376)(46,041)(72,964)(37,308)
 
 
 
 
 
 
Total borrowers outside Spain
(39,547)(40,040)(117,474)(91,110)(47,624)
 
 
 
 
 
 
Total
(54,692)(53,298)(132,395)(103,839)(61,189)
 
 
 
 
 
 
Recoveries of loans previously charged off-          
Domestic:
          
Commercial, financial, agricultural, industrial
69,501 23,662 58,131 47,069 60,589 
Real estate-construction
 9,941   2,163   478   425   2,508  
Real estate-mortgage
27,184 36,695 24,847 15,164 24,995 
Installment loans to individuals
61,970 33,387 38,117 35,389 44,691 
Lease finance
4,243 3,884 3,981 1,644 4,082 
Other
18,439 52,054 16,296 9,031 9,878 
 
 
 
 
 
 
Total Borrowers in Spain
191,278 151,845 141,850 108,722 146,743 
Borrowers outside Spain
          
Government and official institutions
- - - 1,766 1,973 
Bank and other financial institutions
4,061 4,428 3,097 13,485 10,455 
Commercial and industrial
103,356 137,396 121,316 109,577 142,442 
Other
79,360 199,936 127,391 123,937 106,962 
 
 
 
 
 
 
Borrowers outside Spain
186,777 341,760 251,804 248,765 261,832 
 
 
 
 
 
 
Total
378,055 493,605 393,654 357,487 408,575 
 
 
 
 
 
 
Net provisions for credit losses-          
Domestic:
          
Commercial, financial, agricultural, industrial
96,385 99,362 119,155 318,538 337,044 
Real estate- construction
8,600 (481)1,139 759 (625)
Real estate-mortgage
39,060 4,455 17,632 18,973 46,312 
Installment loans to individuals
73,702 113,771 93,545 91,799 131,000 
Lease finance
12,104 28,367 19,007 36,267 25,138 
Other
(47,630)254,508 68,178 214,898 346,111 
 
 
 
 
 
 
Total Borrowers in Spain
182,221 499,982 318,656 681,234 884,980 
Borrowers outside Spain
          
Government and official institutions
1,456 (9,628)(1,966)(3,350)(5,107)
Bank and other financial institutions
20,486 (42,656)69,459 (19,983)46,262 
Commercial and industrial
422,537 454,555 892,446 434,725 483,838 
Other
421,645 683,764 369,597 403,061 237,678 
 
 
 
 
 
 
Borrowers outside Spain
866,124 1,086,035 1,329,536 814,453 762,671 
 
 
 
 
 
 
Total
1,048,345 1,586,017 1,648,192 1,495,687 1,647,651 
 
 
 
 
 
 
Charge offs against credit loss allowance          
Domestic:
          
Commercial, financial, agricultural, industrial.....
(77,177)(34,957)(112,943)(154,360)(148,734)
Real estate-construction
(187)(43)(197)(811)(627)
Real estate-mortgage
(7,273)(10,795)(11,506)(19,109)(34,073)
Installment loans to individuals
(37,362)(32,341)(61,131)(59,334)(106,819)
Lease finance
(938)(1,153)(1,085)(1,885)(2,114)
Other
(52,438)(126,209)(62,895)(23,867)(31,320)
 
 
 
 
 
 
Total Borrowers in Spain
(175,375)(205,498)(249,757)(259,366)(323,687)
Borrowers outside Spain
          
Government and official institutions- - - (451)(1,603)
Bank and other financial institutions(24,972)(6,208)(665)(196,662)(80,208)
Commercial and industrial(421,661)(747,772)(384,373)(288,151)(518,629)
Other
(896,028)(1,067,569)(838,579)(326,455)(39,652)
 
 


 
 
 
Borrowers outside Spain
(1,342,661)(1,821,549)(1,223,617)(811,719)(640,092)
 
 


 
 
 
Total
(1,518,036)(2,027,047)(1,473,374)(1,071,085)(963,779)
 








 

(1) Excludes Abbey due to the fact that Abbey had no impact on Group’s results of operations for 2004.
  

50


Back to Contents

Allowances for Credit LossesAt December 31, 
 2003 2004 (1) 
 
 
 
 (in thousands of euros) 
Borrowers in Spain:
    
Commercial, financial, agricultural,industrial
738,291 1,537,727 
Real estate-construction.
5,673 8,158 
Real estate-mortgage
187,635 212,418 
Installment loans to individuals
250,750 505,884 
Lease finance
57,686 108,133 
Other
440,982 546,085 
 
 
 
Total Borrowers in Spain
1,681,017 2,918,405 
Borrowers outside Spain
    
Government and official institutions
23,688 55,523 
Bank and other financial institutions
152,958 181,196 
Commercial and industrial
3,131,665 3,654,409 
Other
425,068 389,785 
 
 
 
Total borrowers outside Spain
3,733,379 4,280,913 
 
 
 
Total
5,414,396 7,199,318 
 
 
 

(1)Includes the effects of the Abbey acquisition.
  

Non-Performing Assets

The following table shows our non-performing assets, excluding country-risk. We do not keep records classifying assets as non-accrual, past due, restructured or potential problem loans, as those terms are defined by the SEC. However, we have estimated the amount of our assets that would have been so classified, to the extent possible, below.

     At December 31,     
 
 
 2000 2001 2002 2003 2004 (4) 
 
 
 
 
 
 
Non-performing assets  (in thousands of euros except percentages)   
Past-due and other non-performing assets: (1)(2)(3)
          
Domestic
868,787 1,011,023 1,003,851 931,583 868,976 
 
 
 
 
 
 
International
3,658,667 2,884,491 2,672,616 2,290,921 3,079,470 
 
 
 
 
 
 
Total
4,527,454 3,895,514 3,676,467 3,222,504 3,948,446 
 
 
 
 
 
 
Non-performing assets as a percentage of total loans2.59%2.17%2.19%1.81%1.15%
Net loan charge-offs as a percentage of total loans1.12%0.88%0.72%0.46%0.18%

(1)The figures in this table do not reflect the entire principal amount of loans having payments 90 days or more past due unless the entire principal amount of the loan is classified as non-performing under Bank of Spain regulations as described above under “Bank of Spain Classification Requirements”. We estimate that the entire principal amount of such loans would have been €5,228.2 million, €4,150.6 million, €4,486.0 million, €3,823.4 million and €4,804.3 million at December 31, 2000, 2001, 2002, 2003 and 2004 (including Abbey with respect to 2004).
(2)We estimate that at December 31, 2000, 2001, 2002, 2003 and 2004, (i) the total amount of our non-performing past-due assets was €3,110.8 million, €2,737.3 million, €2,208.8 million, €2,327.3 million and €3,352.2 million, respectively (including Abbey with respect to 2004), and (ii) the total amount of our other non-performing assets was €1,416.6 million, €1,158.2 million, €1,467.6 million, €895.2 million and €596.2 million, respectively (including Abbey with respect to 2004).
(3)We estimate that the total amount of our non-performing assets fully provisioned under Spanish GAAP and which under U.S. GAAP would have been charged-off from the balance sheet was €341.8 million and €302.9 million at December 31, 2003 and 2004, respectively (including Abbey with respect to 2004).
(4)Includes the effects of the Abbey acquisition.

51


Back to Contents

We do not believe that there is a material amount of assets not included in the foregoing table where known information about possible credit risk at December 31, 2004 (not related to transfer risk inherent in cross-border lending activities) gave rise to serious doubts as to the ability of the borrowers to comply with the loan repayment terms at such date.

   Evolution of Non-Performing Assets

The following table shows the movement in our non-performing assets (excluding country-risk, see “Country-Risk Outstandings”) from December 31, 2002 until December 31, 2004.

 Year ended December 31, Quarter ended 
 
 
 
 Dec-02 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 (1) 
 
 
 
 
 
 
 
 (in thousands of euros) 
Opening balance3,895,514 3,676,467 3,222,504 2,857,904 2,871,826 2,928,346 
 
 
 
 
 
 
 
Net additions
1,356,366 720,500 65,532 262,918 293,105 1,129,353 
 
 
 
 
 
 
 
Write-offs
(1,575,413)(1,174,463)(430,132)(248,996)(236,585)(109,253)
 
 
 
 
 
 
 
Closing balance3,676,467 3,222,504 2,857,904 2,871,826 2,928,346 3,948,446 
 
 
 
 
 
 
 

(1)Includes the effects of the Abbey acquisition.

   Non-Performing Asset Ratios

The following table shows the ratio of our non-performing assets to total computable credit risk and our coverage ratio at December 31, 2002, 2003 and 2004.

 Year Ended December 31, 
 
 
 2002 2003 2004 (4) 
 
 
 
 
 (in thousands of euros except percentages) 
Computable credit risk (1)194,917,391 207,979,474 375,932,747 
Non-performing assets      
Mortgage loans
361,076 510,265 1,273,911 
Other
3,315,391 2,712,239 2,674,535 
 
 
 
 
Total non performing assets3,676,467 3,222,504 3,948,446 
 
 
 
 
Allowances for non-performing assets (2)5,144,855 5,323,127 7,289,325 
Ratios      
Non-performing assets to computable credit risk
1.89%1.55%1.05%
Coverage ratio (3)
139.94%165.19%184.61%
  

(1)Computable credit risk is the sum of the face amounts of loans and credits, guarantees and documentary credits (including non-performing assets and excluding country-risk).
(2)Including allowances for credit losses and allowances for off-balance sheet credit-risk and excluding country-risk.
(3)Allowances for non-performing assets as a percentage of non-performing assets.
(4)Includes the effects of the Abbey acquisition.

   Country-Risk Outstandings

The following table sets forth our country-risk outstandings with third parties for the years shown.

  Year ended December 31, 
  
 
 
 
  2002 2003 2004 (1) 
  
 
 
 
  (in millions of euros) 
 Risk (gross)409.5 497.0 921.3 
 Allowances(337.5)(406.0)(301.1)
  
 
 
 
 Risk (net)72.0 91.0 620.2 
  
 
 
 
 
 (1)Includes the effects of the Abbey acquisition.

 

52


Back to Contents

     Other Non-Accruing Assets

As described above under “Item 4. Information on the Company—B. Business Overview—Bank of Spain Classification Requirements—Non-Performing Assets” and “Country-Risk Outstandings”, we do not classify our loans to borrowers in countries with transitory difficulties (category 3) and doubtful countries (category 4) as non-performing. However, as described above under “Item 4. Information on the Company — B. Business Overview —Bank of Spain Allowances for Credit Losses and Country-Risk Requirements—Allowances for Country-Risk” and “Bank of Spain Non-Accrual of Interest Requirements”, the Bank of Spain requires us to account for such loans on a cash basis (non-accruing) and to set aside certain allowances for such loans. We treat category 5 (very doubtful) country-risk outstandings as both non-accruing and non-performing. Total other non-accruing assets at December 31, 2000, 2001, 20 02, 2003 and 2004 were, €1,313.7 million, €1,172.2 million, €259.5 million, €249.7 million and €717.5 million, respectively (including Abbey, with respect to 2004).

Summary of non-accrual assets  Year ended December 31,     
 
 
 2000 2001 2002 2003 2004 (1) 
 
 
 
 
 
 
 (in millions of euros) 
Assets classified as non-performing assets4,527.5 3,895.5 3,676.5 3,222.5 3,948.4 
Remaining balances of loans partially classified as non-performing700.7 255.1 809.5 600.9 855.9 
Other assets on non-accrual status due to country risk1,313.7 1,172.2 259.5 249.7 717.5 
 
 
 
 
 
 
Total non-accrual assets6,541.9 5,322.8 4,745.5 4,073.1 5,521.8 
 
 
 
 
 
 

          
(1)

Includes the effects of the Abbey acquisition.

We do not have any loans past-due 90 days or more that are accruing interest, in accordance with the Bank of Spain’s requirements.

As of December 31, 2002, 2003 and 2004, the amounts of “restructured loans”, none of which were classified as non-performing, were €61.4 million, €147.6 million and €193.2 million, respectively (including Abbey, with respect to 2004).

     Foreclosed Assets

The table below sets forth movements in our foreclosed assets for the periods shown.

Movement of foreclosed assets              
 Year ended Dec 31,   Quarterly movements   Total Year

 
 
Dec-02 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 (1) Dec-04 (1)

 
 
 
 
 
 
 
 (in thousands of euros, except percentages)   
               
Opening balance998,876 679,543 553,266 543,208 546,707 538,498 553,266 
   Foreclosures174,720 256,979 75,185 73,432 47,110 132,401 328,128 
   Sales and other movements(494,053)(383,257)(85,243)(69,933)(55,319)(125,400)(335,895)
Gross foreclosed assets679,543 553,265 543,208 546,707 538,498 545,499 545,499 
Allowances established395,406 316,164 318,803 318,766 316,726 293,128 293,128 
Allowance as a percentage of foreclosed assets58.19%57.15%58.69%58.31%58.82%53.74%53.74%
Closing balance (net)284,137 237,101 224,405 227,941 221,772 252,371 252,371 

              
(1) Includes the effects of the Abbey acquisition.

Liabilities

     Deposits

The principal components of our deposits are customer demand, savings and time deposits, and international and domestic interbank deposits. Our retail customers are the principal source of our demand, savings and time deposits. For an analysis, by domicile of customer, of average domestic and international deposits by type for 2002, 2003 and 2004, see “Average Balance Sheets and Interest Rates—Liabilities and Interest Expense”.

53


Back to Contents

We compete actively with other commercial banks and with savings banks for domestic demand and savings deposits. Our share of customer deposits in the Spanish banking system (including Cajas de Ahorros) was 15.3% at December 31, 2004, according to figures published by the Spanish Banking Association (AEB) and the Confederación Española de Cajas de Ahorros (“CECA”). See “Item 4. Information on the Company—B. Business Overview—Competition”.

The following tables analyze our year-end deposits.

Deposits (Due to Credit institutions and Customer deposits) by type of deposits

   December 31,   

2002 2003 2004 (1)

 
 
Due to credit institutions-  (in thousands of euros)   
       
   Demand deposits3,949,531 1,760,401 3,571,776 
   Other-      
      Securities sold under agreements to resell18,113,588 43,404,015 33,788,503 
      Time deposits28,757,600 30,415,896 47,453,526 
 
 
 
 
Total to credit institutions50,820,719 75,580,312 84,813,805 
 
 
 
 
Customer deposits-      
   Saving deposits      
      Demand67,644,766 76,613,017 145,000,185 
      Time52,286,346 46,973,305 70,367,960 
   Other      
      Demand408,544 309,402 3,820,858 
      Securities sold under agreement to repurchase37,352,574 26,587,985 45,569,412 
      Other10,123,526 8,851,863 29,087,282 
 
 
 
 
Total to customers167,815,756 159,335,572 293,845,697 
 
 
 
 
Total deposits218,636,475 234,915,884 378,659,502 
 
 
 
 

      
(1)

Includes the effects of the Abbey acquisition.

Deposits (Due to credit institutions and Customer deposits) by location of office

   December 31,   

2002 2003 2004 (2)

 
 
Due to credit institutions  (in thousands of euros)   
Offices in Spain27,449,380 55,918,657 30,869,222 
Offices outside Spain:      
   Other EU countries9,018,133 7,140,474 10,190,058 
   United States4,700,903 3,660,371 2,522,883 
   Other OECD countries (1)8,474 14,913 25,951,637 
   Central and South America (1)9,261,477 8,572,270 14,986,738 
   Other382,352 273,627 293,267 
 
 
 
 
Total offices outside Spain23,371,339 19,661,655 53,944,583 
 
 
 
 
Total50,820,719 75,580,312 84,813,805 
 
 
 
 
Customer deposits      
Offices in Spain96,602,048 91,799,908 99,782,623 
Offices outside Spain:      
   Other EU countries23,990,299 25,040,806 147,356,167 
   United States7,530,507 6,342,920 6,563,982 
   Other OECD countries (1)353,469 255,490 174,730 
   Central and South America (1)37,915,080 34,618,654 38,733,800 
   Other1,424,353 1,277,794 1,234,395 
 
 
 
 
Total offices outside Spain71,213,708 67,535,664 194,063,074 
 
 
 
 
Total167,815,756 159,335,572 293,845,697 
 
 
 
 
Total deposits218,636,475 234,915,884 378,659,502 
 
 
 
 

      
(1)On this table, Mexico is classified under "Central and South America".
(2)Includes the effects of the Abbey acquisition.

54


Back to Contents

The following table shows the maturity of time deposits (excluding inter-bank deposits) in denominations of $100,000 or more for the year ended December 31, 2004 (including Abbey). Large denomination customer deposits may be a less stable source of funds than demand and savings deposits.

          December 31, 2004      

Domestic International Total

 
 
  (in thousands of euros)  
     
Under 3 months10,337,870 24,692,795 35,030,665 
3 to 6 months2,330,611 3,255,160 5,585,771 
6 to 12 months3,559,850 2,859,482 6,419,332 
Over 12 months2,051,505 12,065,708 14,117,213 
 
 
 
 
Total18,279,836 42,873,145 61,152,981 
 
 
 
 

The aggregate amount of deposits held by non-resident depositors (banks and customers) in our domestic branch network was €19.7 million, €31.9 million and €17.8 million at December 31, 2002, 2003 and 2004, respectively.

Short-term Borrowings

The following table analyzes our short-term borrowings as of December 31, 2002, 2003 and 2004.

     December 31,          

 
2002       2003       2004 (1)   

 
 
 
   Avg.    Avg.    Avg. 
AmountRateAmountRateAmountRate

 
 
 
 
 
 
  (in thousands of euros except percentages)   
Securities sold under agreements to repurchase           
(principally Spanish Treasury notes and bills):           
             
   At December 3155,466,162 4.37%69,992,000 2.85%76,357,915 1.51%
   Average during year53,758,288 4.68%64,299,341 3.13%63,527,706 3.21%
Maximum month-end balance59,845,176  72,291,382  76,357,915  
Other short-term borrowings:            
   At December 3110,796,940 2.11%15,602,313 1.78%26,067,117 2.19%
   Average during year17,049,689 2.46%13,758,824 2.04%15,100,092 2.24%
Maximum month-end balance28,359,117  15,745,228  26,067,117  
 
 
 
 
 
 
 
Total short term borrowings at year-end66,263,102 4.00%85,594,313 2.66%102,425,032 1.68%
 
 
 
 
 
 
 

            
(1)Includes the effects of the Abbey acquisition.

Competition

We face strong competition in all of our principal areas of operation from other banks, savings banks, credit cooperatives, brokerage houses, insurance companies and other financial services firms.

Banks

Two Spanish banking groups dominate the retail banking sector in Spain. These two groups are headed by Banco Bilbao Vizcaya Argentaria, S.A. and Banco Santander Central Hispano, S.A.

At the end of December 2004, these two Spanish banking groups accounted for approximately 62.1% of loans and 63.5% of deposits of all Spanish banks, which in turn represented 30.7% of loans and 28.3% of deposits of the financial system, according to figures published by the Spanish Banking Association (AEB) and the Confederación Española de Cajas de Ahorro (“CECA”). These banking groups also hold significant investments in Spanish industry.

55


Back to Contents

Foreign banks also have a presence in the Spanish banking system as a result of liberalization measures adopted by the Bank of Spain since 1978. At December 31, 2004, there were 61 foreign banks (of which 53 were from European Union countries) with branches in Spain. In addition, there were 23 Spanish subsidiary banks of foreign banks (of which 17 were from European Union countries).

Spanish law provides that any financial institution organized and licensed in another member state of the European Union may conduct business in Spain from an office outside Spain. They do not need prior authorization from Spanish authorities to do so. Once the Bank of Spain receives notice from the institution’s home country supervisory authority about the institution’s proposed activities in Spain, the institution is automatically registered and the proposed activities are automatically authorized.

The opening of a branch of any financial institution authorized in another member state of the European Union does not need prior authorization or specific allocation of resources. The opening is subject to the reception by the Bank of Spain of a notice from the institution's home country supervisory authority containing, at least, the following information:

 

Program of activities detailing the transactions to be made and the corporate structure of the branch.

   
 Address in Spain of the branch.
   
 Name and curriculum vitae of the branch's managers.
   
 Stockholders’ equity and liquidity ratio of the financial institution and its consolidated group.
   
 Detailed information about any deposit guarantee scheme that assures the protection of the branch's depositors.

Once the Bank of Spain receives the notice, it notifies the financial institution, thereby permitting the branch to be registered in the Mercantile Register and, then, in the Special Register of the Bank of Spain.

Spanish law requires prior approval by the Bank of Spain for a Spanish bank to acquire shares of a bank organized outside the European Union, create a new bank outside the European Union or open a branch outside the European Union. Spanish banks must provide prior notice to the Bank of Spain to conduct any other business outside the European Union.

When a new bank is created, the following information has to be provided to the Bank of Spain:

 

amount of the investment,

   
 percentage of the share capital and of the total voting rights,
   
 name of the companies through which the investment will be made,
   
 draft of the by-laws,
   
 program of activities,
   
 list of partners with significant holdings; and
   
 detailed description of the banking, tax and money laundering regulations of the State where it will be located.

The opening of branches outside Spain requires prior application to the Bank of Spain, including information about the State where the branch will be located, the address, program of activities and names of the branch's managers. The opening of representative offices requires prior notice to the Bank of Spain detailing the activities to perform.

In addition, we face strong competition outside Spain, particularly in Argentina, Brazil, Chile, Mexico, Portugal and the United Kingdom.

56


Back to Contents

Savings Banks

Spanish savings banks (“Cajas de Ahorros”) are mutual organizations which engage in the same activities as banks, but primarily take deposits and make loans, principally to individual customers and small to medium-sized companies. The savings banks are influenced by regional and local governments. The Spanish savings banks provide strong competition for the demand and savings deposits which form an important part of our deposit base. Spanish savings banks, which traditionally were regional institutions, are permitted to open branches and offices throughout Spain. In the last few years, mergers among savings banks increased. The Spanish savings banks’ share of domestic deposits and loans were 58.8% and 50.7%, at December 31, 2004.

Credit Co-operatives

Credit co-operatives are active principally in rural areas. They provide savings and loan services including financing of agricultural machinery and supplies.

Brokerage Services

We face competition in our brokerage activities in Spain from brokerage houses of other financial institutions.

Spanish law provides that any investment services company authorized to operate in another member state of the European Union may conduct business in Spain from an office outside Spain, once the Securities National Commission (Comisión Nacional del Mercado de Valores – “CNMV”) receives notice from the institution’s home country supervisory authority about the institution’s proposed activities in Spain.

However, Spanish law provides that credit entities have access, as members, to the Spanish stock exchanges, in accordance with the provisions established by the Investment Services Directive.

We also face strong competition in our mutual funds, pension funds and insurance activities from other banks, savings banks, insurance companies and other financial services firms.

Supervision and Regulation

Bank of Spain and the European Central Bank

The Bank of Spain, which operates as Spain’s autonomous central bank, supervises all Spanish financial institutions, including us. Until January 1, 1999, the Bank of Spain was also the entity responsible for implementing Spanish monetary policy. As of that date, the start of Stage III of the European Monetary Union, the European System of Central Banks and the European Central Bank became jointly responsible for Spain’s monetary policy. The European System of Central Banks consists of the national central banks of the twenty five member states belonging to the European Union, whether they have adopted the euro or not, and the European Central Bank. The “Eurosystem” is the term used to refer to the European Central Bank and the national central banks of the member states which have adopted the euro. The European Central Bank is responsible for the monetary policy of the European Union. The Bank of Spain, as a member of the Eu ro pean System of Central Banks, takes part in the development of the European System of Central Banks’ powers including the design of the European Union’s monetary policy.

The European System of Central Banks is made up of three decision-making bodies:

 •      the Governing Council, comprised of the members of the Executive Board of the European Central Bank and the governors of the national central banks of the 12 Member States which have adopted the euro;
  
 •      the Executive Board, comprised of the President, Vice-President and four other members; and
  
 •      the General Council of the European Central Bank, comprised of the President and Vice-President of the European Central Bank and the governors of the national central banks of the 25 European Union member states.

The Governing Council is the body in charge of formulating monetary policy for the euro area and adopting the guidelines and decisions necessary to perform the Eurosystem’s tasks. The Executive Board is the body in charge of implementing the monetary policy for the euro area laid out by the Governing Council and providing the instructions necessary to carry out monetary policy to the euro area national central banks.

57


Back to Contents

The European Central Bank has delegated the authority to issue the euro to the central banks of each country participating in Stage III. These central banks will also be in charge of executing the European Union’s monetary policy in their respective countries. The countries that have not adopted the euro will have a seat in the European System of Central Banks, but will not have a say in the monetary policy or instructions laid out by the governing council to the national central banks.

Notwithstanding the European Monetary Union, the Bank of Spain continues to be responsible for:

 maintaining, administering and managing the foreign exchange and precious metal reserves;
   
 promoting the stability and performance of the financial payment systems;
   
 rendering treasury services to the Spanish Treasury and to the regional governments, although the granting of loans or overdrafts in favor of the State, the regional governments or other bodies referred to in Section 104 of the European Union Treaty, is generally prohibited;
   
 rendering services related to public debt to the State and regional governments; and
   
 advising the government and drawing up statistics and reports on matters related to the Bank of Spain’s areas of responsibility.
   

The Bank of Spain has the following supervisory powers over Spanish banks, subject to applicable laws, rules and regulations issued by the Spanish Government and the Ministry of Economy and Finance:

 to conduct periodic inspections of Spanish banks to test compliance with current regulations concerning, among other matters, preparation of financial statements, account structure, credit policies and provisions and capital adequacy;
   
  to advise a bank’s board of directors and management when its dividend policy is deemed inconsistent with the bank’s financial results;
   
 to undertake extraordinary inspections of banks concerning any matters relating to their banking activities;
   
 to participate with, as the case may be, other authorities in appropriate cases in the imposition of penalties to banks for infringement or violation of applicable regulations; and
   
 to take control of credit entities and to replace directors of credit entities when a Spanish credit entity faces an exceptional situation that poses a risk to the financial status of the relevant entity.
   

Liquidity Ratio

European Central Bank regulations require credit institutions in each member state that participates in the European Monetary Union, like us, to place a specific percentage of their “Qualifying Liabilities” with their respective central banks in the form of interest bearing deposits as specified below (the “Liquidity Ratio”).

The European Central Bank requires the maintenance of a minimum liquidity ratio at all credit institutions established in the member states of the European Monetary Union. Branches located in the euro zone of institutions not registered in this area are also subject to this ratio, while the branches located outside the euro zone of institutions registered in the euro zone are not subject to this ratio.

“Qualifying Liabilities” are broadly defined as deposits and debt securities issued. The Liquidity Ratio is 2% over Qualifying Liabilities except in relation to deposits with stated maturity greater than two years, deposits redeemable at notice after two years, repos and debt securities with a stated maturity greater than two years, for which the ratio is 0%.

Liabilities of institutions subject to the Liquidity Ratio and liabilities of the European Central Bank and national central banks of a participating member state of the European Monetary Union are not included in the base of "Qualifying Liabilities".

58


Back to Contents

Investment Ratio

The Spanish Government has the power to require credit institutions to invest a portion of certain “Qualifying Liabilities” in certain kinds of public sector debt or public-interest financing (the “investment ratio”), and has exercised this power in the past. Although the investment ratio has been 0% since December 31, 1992, the law which authorizes it has not been abolished, and the Spanish Government could reimpose the ratio, subject to EU requirements.

Capital Adequacy Requirements

The Bank and its Spanish bank subsidiaries are subject to Spanish capital adequacy requirements that implement the European Union Capital Adequacy Directive.

The Spanish capital adequacy requirements distinguish between “basic” and “complementary” capital and require certain ratios of basic and total capital to risk-weighted assets. Basic capital generally includes ordinary shares, non-cumulative preferred securities, most reserves and generic credit allowances less holdings in other financial institutions exceeding certain thresholds, treasury stock and financing for the acquisition (by persons other than the issuer’s employees) of the issuer’s shares. Complementary capital generally includes cumulative preferred securities, revaluation and similar reserves and dated and perpetual subordinated debt.

The computation of both basic and complementary capital is subject to provisions limiting the type of stockholding and the level of control which these stockholdings grant to a banking group. The level of dated subordinated debt taken into account for the calculation of complementary capital may not exceed 50% of basic capital, the level of non-cumulative preferred securities may not exceed 30% of basic capital and the total amount of complementary capital admissible for computing total capital may not exceed the total amount of basic capital.

The consolidated total capital of a banking group calculated in the manner described above may not be less than 8% of the group’s risk-weighted assets net of specified provisions and amortizations. The calculation of total risk-weighted assets applies minimum multipliers of 0%, 10%, 20%, 50% and 100% to the group’s assets.

 The following loans receive a 0% weighting:
    
  loans to the Spanish Government and the Bank of Spain, the Organization for Economic Cooperation and Development and European Union countries’ governments or central banks;
    
  loans to governments or central banks of countries that have entered into certain special loan agreements with the International Monetary Fund (provided such countries had not renegotiated their external debt within the five years preceding the loan);
    
  credits against the European Union;
    
  credits against Spanish autonomous governmental bodies, the Spanish social security fund and certain Spanish governmental public entities, or credits expressly guaranteed by certain entities mentioned above;
    
  certain securitized debt related to the Spanish nuclear moratorium;
    
  debt securities of Spanish autonomous communities (provided such securities have been approved by the Spanish Government); and
    
  credits given in the debtors’ local currency against, or guaranteed by governments or central banks of such other countries not mentioned above subject to certain exceptions.
    
 10% weighting is requested to mortgage securities and territorial bonds issued by credit institutions and to fixed income securities issued by credit institutions authorized in the European Union to which their home country supervisory authorities apply a 10% weighting.
    
 Loans to Spanish autonomous communities and local councils, to the Organization for Economic Cooperation and Development regional and local governments, to banks, savings banks and brokerage firms and to the European Investment Bank and multilateral development banks receive at least a 20% weighting.
    
 Residential mortgage loans receive at least a 50% weighting.
    
 All other loans are weighted at 100%; however, such weighting may be lower if the loan is guaranteed or secured. Off-balance-sheet assets are also included in the calculation of risk-weighted assets.

59


Back to Contents

Spanish regulations provide that, if certain requirements are met, Spanish banks may include the net credit exposure arising from certain interest rate -and foreign exchange- related derivative contracts (rather than the entire notional amount of such contracts) in their total risk-adjusted assets for purposes of calculating their capital adequacy ratios.

At December 31, 2004, our eligible capital, including Abbey, exceeded the minimum required by the Bank of Spain by approximately €11.1 billion. Our Spanish subsidiary banks were, at December 31, 2004, each in compliance with these capital adequacy requirements, and all our foreign subsidiary banks were in compliance with their local regulation.

Banks or consolidated banking groups should communicate immediately to the Bank of Spain if they fail to satisfy minimum capital requirements, and within the next month should present a plan to recover the solvency. This plan could be modified by the Bank of Spain. While the deficit persists, the payment of dividends by any of the entities of the banking group must be approved by Bank of Spain, and will be limited to a maximum of 50% of net attributable income. Payment of dividends could be forbidden if the deficit of capital is greater than 20% of the minimum capital requirements. See “Item 4. Information on the Company-B. Business Overview-Restrictions on Dividends”.

The Basel Committee on Banking Regulations and Supervisory Practices, which includes the supervisory authorities of twelve major industrial countries, has adopted an international framework (the “Basel Accord”) for capital measurement and capital standards of banking institutions. The framework provides:

 definitions for “Tier 1” capital and “Tier 2” capital;
   
 a system for weighting assets and off-balance sheet items according to credit risk; and
   
 a requirement that banks engaged in international operations maintain Tier 1 capital of at least 4% of risk-weighted assets and “total” capital (Tier 1 capital plus up to an equal amount of Tier 2 capital) of at least 8% of risk-weighted assets.

As described above, the capital adequacy of Spanish banks is regulated by European Union directives applicable to the Spanish banking system as well as to the banking systems of other European Union member states. Certain European Union member states are parties to the Basel Accord. Spain joined the Accord on February 1, 2001. Each national authority which is a party to the Basel Accord has implemented the Accord in a significantly different fashion. The capital requirements imposed by the Basel Accord are in many respects similar to those imposed by European Union directives, Spanish law and the Bank of Spain. Based purely on the capital framework itself, and making assumptions that we consider appropriate (but without including in Tier 2 capital any revaluation reserves), we estimate that, at December 31, 2004, we had (1) a total capital to risk-weighted assets ratio of 13.01%, and (2) a Tier 1 capital to risk-weighted assets ratio of 7.16%.

After continuing consultation, the Basel Committee has developed a new framework to replace the 1988 Capital Accord, which the European Union has adopted and issued as Capital Adequacy Directive Three. It is currently expected that the new Capital Accord will be implemented during 2007 and 2008, although implementation in the European Union will be dependent on the adoption of a directive amending the Banking Consolidation Directive and the Capital Adequacy Directives.

The New Accord introduces more emphasis on risk sensitivity, supervisory review and market discipline (through more extensive disclosures). The impact of the new regulation is not expected to increase the capital requirements, but will increase its volatility.

Concentration of Risk

Spanish banks may not have exposure to a single person or group in excess of 25% (20% in the case of an affiliate) of the bank’s or group’s consolidated equity. Any exposure to a person or group exceeding 10% of a bank’s or group’s consolidated equity is deemed a concentration and the total amount of exposure represented by all of such concentrations must not exceed 800% of such equity.

Legal Reserve And Other Reserves

Spanish banks are subject to legal and other restricted reserves requirements. In addition, we must allocate profits to certain other reserves as described under Note 21 to our consolidated financial statements.

60

Back to Contents

Allowances For Credit Losses And Country-Risk

For a discussion of Bank of Spain regulations relating to allowances for credit losses and country-risk, see “Item 4. Information on the Company—B.Business Overview—Selected Statistical Information—Classified Assets—Bank of Spain Classification Requirements—Non-Performing Assets” and “Country-risk Outstandings”.

Employee Pension Plans

The Bank of Spain requires Spanish banks’ pension funds to be fully funded. At December 31, 2004, our pension plans were all fully funded according to Bank of Spain requirements. See Note 2(j) to our consolidated financial statements.

Restrictions on Dividends

We may only pay dividends (including interim dividends) if such payment is in compliance with the Bank of Spain’s minimum capital requirement (described under “Item 4. Information on the Company—B. Business Overview —Capital Adequacy Requirements”) and other requirements or, as described below, under certain circumstances when we have capital that is 20% or less below the Bank of Spain’s minimum capital requirements.

If a banking group meets this capital requirement, it may dedicate all of its net profits to the payment of dividends, although in practice Spanish banks nomally consult with the Bank of Spain before declaring a dividend. Even if a banking group meets the capital requirement as a group, any consolidated Spanish credit entity that is a subsidiary that does not meet the capital requirement on its own will be subject to the limitations on dividends described below. If a banking group or any Spanish credit entity subsidiary of the group has capital that is 20% or less below the Bank of Spain’s minimum capital requirement, it must devote an amount of net profits (at least 50%) determined by the Bank of Spain to reserves, and dividends may be paid out of the remainder only with the prior approval of the Bank of Spain. If the capital is 20% or more below the minimum requirement, it may not pay any dividends and must allocate all profits to rese rv es. In the case of a banking group failing to meet the capital requirement, however, consolidated subsidiaries in the group may pay dividends without restriction, so long as they are at least 90% owned by group companies and, if they are credit entities, independently comply with the capital requirement.

If a bank has no net profits, its board of directors may propose at the general meeting of shareholders that a dividend be declared out of retained earnings. However, once the board of directors has proposed the dividend to be paid, it must submit the proposal to the Minister of Economy and Finance who, in consultation with the Bank of Spain, may in his discretion authorize or reject the proposal of the board.

Compliance with such requirements notwithstanding, the Bank of Spain is empowered to advise a bank against the payment of dividends on security and soundness grounds. If such advice is not followed, the Bank of Spain may require that notice of such advice be included in the bank’s annual report registered before the Mercantile Register. In no event may dividends be paid from certain legal reserves.

Interim dividends of any given year may not exceed the net profits for the period from the closing of the previous fiscal year to the date on which interim dividends are declared. In addition, the Bank of Spain recommends that interim dividends not exceed an amount equal to one-half of all net income from the beginning of the corresponding fiscal year. Although banks are not legally required to seek prior approval from the Bank of Spain before declaring interim dividends, the Bank of Spain has asked that banks consult with it on a voluntary basis before declaring interim dividends.

Limitations On Types Of Business

Spanish banks generally are not subject to any prohibitions on the types of businesses that they may conduct, although they are subject to certain limitations on the types of businesses they may conduct directly.

The activities that credit institutions authorized in another member state of the European Union may conduct and which benefit from the mutual recognition within the European Union are detailed in article 52 of Law 26/1988 (July 29, 1988).

61


Back to Contents

Deposit Guarantee Fund

The Deposit Guarantee Fund on Credit Institutions (“Fondo de Garantía de Depósitos”, or the “FGD”), which operates under the guidance of the Bank of Spain, guarantees in the case of our Spanish banking subsidiaries: (i) bank deposits up to €20,000 per depositor; and (ii) securities and financial instruments which have been relied to a credit institution for its deposit, register or for such other service, up to €20,000 per investor. Pursuant to regulations affecting the FGD, the FGD may purchase non-performing loans or may acquire, recapitalize and sell banks which experience difficulties.

The FGD is funded by annual contributions from member banks. The amount of such bank’s contributions is currently 0.6 per thousand (0.4 per thousand for savings banks and 0.8 per thousand for credit cooperatives) of the year-end amount of deposits to which the guarantee extends. For that purpose, the calculation basis will take into consideration the bank deposits, plus 5% of the market quotation (or nominal value or redemption value in case the securities are not traded in any secondary market) of the guaranteed securities at the end of the financial year. Nevertheless, the Minister of Economy and Finance may reduce the member bank contributions once the capital of the FGD resources exceeds its requirements, and suspend further contributions when the FGD’s funds exceed the requirement by 1% or more of the calculation basis.

At December 31, 2004, the Bank and its domestic bank subsidiaries were members of the FGD and thus were obligated to make annual contributions to it.

Data Protection

Law 15/1999, dated December 13, 1999, establishes the requirements relating to the treatment of customers’ personal data by credit entities. This law requires credit entities to notify the Spanish Data Protection Agency prior to creating files with a customer’s personal information. Furthermore, this law requires the credit entity to identify the persons who will be responsible for the files and the measures that will be taken to preserve the security of those files. The files must then be recorded in the Data Protection General Registry, once compliance with the relevant requirements has been confirmed. Credit entities that breach this law may be subject to claims by the interested parties before the Data Protection Agency. The Agency, which has investigatory and sanctioning capabilities, is the Spanish Authority responsible for the control and supervision of the enforcement of this law.

Recent Legislation

Law 44/2002 (November 22, 2002) on reform measures of the financial system, amended, among others, the Credit Entities Discipline and Intermediation Law, the Private Insurance law and the Securities Market Law. See “Item 9. The Offer and Listing – C. Markets – Spanish Securities Market – Securities Market Legislation”.

On July 4, 2003, Law 19/2003 was approved. This law is an update to Spanish exchange control and money laundering prevention provisions. See “Item 10. Additional Information – D. Exchange Controls – Restrictions on Foreign Investments”. This law also introduces an additional rule to Law 13/1985 on requirements for the issuance of preferred securities.

On July 9, 2003, Law 22/2003 was approved, which implements certain reforms to the insolvency process, compiling all the material and formal aspects of the insolvency process into a single legal instrument.

Law 26/2003 (July 17, 2003) amended the Securities Market Law 24/1988 and the Corporations Law in order to reinforce the transparency of listed companies. See “Item 9. The Offer and Listing – C. Markets – Spanish Securities Market – Securities Market Legislation”.

Law 58/2003 (December 17, 2003), the General Tax Law, became effective on July 1, 2004 and superseded existing laws regulating this matter.

Royal Legislative Decree 3/2004, consolidated all the existing legislation regarding personal income tax into a single law and abolished existing law on the subject, including Law 40/1998 which was the primary source of regulation.

Royal Legislative Decree 4/2004, consolidated all the existing legislation regarding corporate income tax into a single law and abolished existing law on the subject, including Law 43/1995 which was the primary source of regulation.

Royal Legislative Decree 5/2004, consolidated all the existing legislation regarding taxation of non-resident individuals and entities into a single law and abolished existing law on the subject, including Law 41/1998 which was the primary source of regulation.

Royal Decree 1777/2004 which further developed Royal Decree Law 4/2004 relating to corporate income tax.

62


Back to Contents

On July 30, 2004, Royal Decree 1778/2004 was approved, introducing reporting obligations for (i) preferred participations and other debt instruments and (ii) certain income generated by individuals in the European Union.

Royal Legislative Decree 6/2004, consolidated the existing legislation regarding the regulation and supervision of private insurance.

Circular 4/2004 (December 22, 2004) of the Bank of Spain to financial institutions sets standards on public and restricted information and official forms for financial statements.

Law 3/2004 (December 29, 2004) establishes measures against non-performance of commercial transactions.

Royal Decree 54/2005 modifies the regulations on prevention of money laundering, to adapt to Law 19/2003, approved by Royal Decree 925/1995, and other standards to regulate the banking, finance and insurance systems.

Royal Decree Law 5/2005 (i) amends the Securities Market Law 24/1988 in order to implement the Directive 2003/71/EC of the European Parliament and of the Council on the prospectus to be published when securities are offered to the public or admitted to trading; and (ii) implements the Directive 2002/47/EC of the European Parliament and of the Council on financial collateral arrangements. See “Item 9. The Offer and Listing – C. Markets – Spanish Securities Market – Securities Market Legislation”.

Circular 1/2005 of the CNMV, which amends the official forms used to report periodic public information of the companies whose securities are traded on Spanish Stock Exchanges.

Law 6/2005 (April 22) on solvency and liquidation of credit entities.

Law 5/2005 (April 22) on supervision of financial conglomerates, amending other laws applicable to the financial sector.

Also, please see our above discussion of the New Basel Capital Accord under “Capital Adequacy Requirements”.

United Kingdom Regulation

General

By virtue of our acquisition of Abbey as well as the operation of our branch in the United Kingdom, we are subject to regulation by the Financial Services Authority in the United Kingdom. The Financial Services Authority is the single statutory regulator responsible for regulating deposit taking, mortgages, insurance and investment business pursuant to the Financial Services and Markets Act 2000. It is a criminal offense for any person to carry on any of the activities regulated under this Act in the United Kingdom by way of business unless that person is authorized by the Financial Services Authority or falls under an exemption.

The Financial Services Authority has authorized Abbey, as well as some of its subsidiaries, to carry on certain regulated activities. The regulated activities they are authorized to engage in depends upon permissions granted by the Financial Services Authority. The main permitted activities of Abbey and its subsidiaries are listed below.

Mortgages

Lending secured on land at least 40% of which is used as a dwelling by an individual borrower or relative has been regulated by the Financial Services Authority since October 31, 2004. Abbey is authorized to enter into, advise and arrange regulated mortgage contracts.

Banking

Deposit taking is a regulated activity that requires a firm to be authorized and supervised by the Financial Services Authority. Abbey has permission to carry on deposit taking as do several of its subsidiaries, including Abbey National Treasury Services plc, Cater Allen Limited and Cater Allen Premier Banking Limited.

Insurance

United Kingdom banking groups may provide insurance services through other group companies. Insurance business in the United Kingdom is divided between two main categories: long-term assurance (whole life, endowments, life insurance investment bonds) and general insurance (building and contents cover and motor insurance). Under the Financial Services and Markets Act, effecting or carrying out any contract of insurance, whether general or long-term, is a regulated activity requiring authorization. Life insurance mediation has been subject to regulation for many years. Brokering of long-term insurance (for example, critical illness) became regulated on October 31, 2004. General insurance mediation has been subject to regulation by the Financial Services Authority since January 14, 2005.

63


Back to Contents

Abbey has a number of subsidiaries which are authorized by the Financial Services Authority to effect contracts of insurance. Abbey also acts as a broker, receiving commissions for the policies arranged.

     Investment business

Investment business such as dealing in, arranging deals in, managing and giving investment advice in respect of most types of securities and other investments, including options, futures and contracts for differences (which would include interest rate and currency swaps) and long-term assurance contracts are all regulated activities under the Financial Services and Markets Act and require authorization by the Financial Services Authority.

Abbey and a number of its subsidiaries have permission to engage in a wide range of wholesale and retail investment businesses including selling certain life assurance and pension products, unit trust products and Individual Savings Accounts (tax exempt saving products) and providing certain retail equity products and services.

United States Regulation

By virtue of the operation of our branch in New York City, our agency in Miami and Banesto’s branch in New York City, as well as our ownership of a bank in Puerto Rico, we are subject to the U.S. Bank Holding Company Act of 1956, as amended, and the U.S. International Banking Act of 1978, as amended. These statutes impose limitations on the types of business conducted by us in the United States and on the location and expansion of our banking business in the United States. We are subject to supervision and regulation by the Board of Governors of the Federal Reserve System.

Monetary Policy and Exchange Controls

The decisions of the European System of Central Banks influence conditions in the money and credit markets, thereby affecting interest rates, the growth in lending, the distribution of lending among various industry sectors and the growth of deposits. Monetary policy has had a significant effect on the operations and profitability of Spanish banks in the past and this effect is expected to continue in the future. Similarly, the monetary policies of governments in other countries in which we have operations, particularly in Latin America and, following the acquisition of Abbey, in the United Kingdom, affect our operations and profitability in those countries. We cannot predict the effect which any changes in such policies may have upon our operations in the future, but we do not expect it to be material.

The European Monetary Union has had a significant effect upon foreign exchange and bond markets and has involved modification of the internal operations and systems of banks and of inter-bank payments systems. Since January 1, 1999, the start of Stage III, see “Item 4. Information on the Company—B. Business Overview —Supervision and Regulation—Bank of Spain and the European Central Bank,” Spanish monetary policy has been affected in several ways. The euro has become the national currency of the twelve participating countries and the exchange rates between the currencies of these countries were fixed to the euro. Additionally, the European System of Central Banks became the entity in charge of the European Union’s monetary policy.

C. Organizational structure.

Banco Santander Central Hispano, S.A. (“the Bank”) is the parent company of the Group which was comprised at December 31, 2004 of 582 companies that consolidate by the global integration method and 185 companies that are accounted for by the equity method.

     See Exhibits I, II and III to our consolidated financial statements included in this Form 20-F, for details on our consolidated and non-consolidated companies.

D. Property, plant and equipment.

During 2004, the Bank and its bank subsidiaries either leased or owned premises in Spain and abroad, which at December 31, 2004 included 4,384 branch offices in Spain and 5,589 abroad. See Note 13 to our consolidated financial statements.

64


Back to Contents

Item 5. Operating and Financial Review and Prospects

Critical Accounting Policies

Our primary financial statements are prepared in accordance with Spanish GAAP. Notes 1 and 2 to our Consolidated Financial Statements contain a summary of our significant accounting policies. Certain of these policies require management to make difficult, complex or subjective judgments that affect the reported amount of assets and liabilities at the date of the financial statements and the reported amount of income and expenses during the reporting period. Following our accounting procedures, these judgments are submitted to our Audit and Compliance Committee and/or to our regulatory authorities and are disclosed in the notes to our financial statements.

Management bases its estimates and judgments on historical experience and on various other factors that are believed to be reasonable under the circumstances. Actual results may differ from these estimates under different assumptions and conditions.

Management´s ability to make subjective decisions is more limited under Spanish GAAP than under U.S. GAAP. For example, U.S. GAAP requires financial instruments to be valued at fair value, which requires some subjective decisions to be made when there is not a readily available market for such instruments, while under Spanish GAAP, such instruments are valued at cost which can be determined objectively. For a summary of significant valuation and income recognition differences under Spanish and U.S. GAAP, see Note 28.1 to our Consolidated Financial Statements.

We believe that of our significant accounting policies, the following may involve a high degree of judgment:

      Allowances for credit losses

Spanish GAAP requires the level of the allowance for credit losses (general, specific and statistical) to be determined in part on the basis of specific rules rather than the subjective judgment involved under the U.S. GAAP impairment process.

The general allowance is calculated by applying a coefficient to the outstanding sum of loans and other risks.

The specific allowance is calculated based on the minimum requirements (coefficients) established by the Bank of Spain. Additional allowances are provisioned when management estimates probable losses with respect to specific exposures.

Since July 1, 2000, the Bank of Spain has required Spanish banks to create an allowance for the statistical coverage of credit losses based on an estimation of future credit losses in the credit portfolio. This allowance is in addition to the other allowances described above.

Spanish banks may estimate the provisions to be made to create this allowance using models based on their own credit loss experience and management’s estimation of future credit losses. In devising these models, which form a required part of a sound risk measurement and management system, management must take into consideration the quality of counterparties, the existence of guarantees or collateral, the term of the transactions and the expected evolution of the credit risk depending on medium and long term changes in the economic cycle. Furthermore, the models must use historical data covering at least a whole economic cycle and must be validated by the Bank of Spain.

As an alternative to the internal model referred to above (or as an alternative for some types of credit risk) Spanish banks may calculate the provisions to be made to create the allowance by applying a vector of coefficients (ranging from 0% to 1.5%) to each of the six categories in which the amount of computable credit risk is divided.

      Amortization of goodwill

The book value of goodwill is stated at cost less accumulated amortization. We amortize goodwill on a straight-line basis over the period in which we estimate the investment would be recovered (maximum 20 years). Nevertheless, if management estimates that the investment may not be recovered during the foreseen period, goodwill is amortized on an accelerated basis, recognizing an impairment loss in that year. In 2002 and 2003, goodwill from our investment in Banespa of €400.6 million and €1,703.8 million, respectively, was amortized on an accelerated basis. Also, in 2002, goodwill from our investment in Banco Santander Colombia of €240.0 million was partially amortized on an accelerated basis and in 2003, goodwill of €775.7 million with respect to our operations in Argentina was fully written off with a charge to the allowances recorded in prior years for this purpose. Finally, in 2004 we amortized, on an accelerated basis, goodwill of €153.8 million (mainly related to our investments in Venezuela and Colombia, which had been adjusted in prior years for U.S. GAAP reconciliation purposes). These decisions were coordinated with our regulatory authorities (see Note 12 to our Consolidated Financial Statements).

65


Back to Contents

Management tests goodwill impairment against market quotations for listed investments, while unlisted investments are tested for impairment based on in-house valuations, according to the FAS 142 step one test criteria. In cases where events triggering the step two test occur, management supports impairment of goodwill with independent valuations or appraisals, in accordance with FAS 142.

      Investment securities

Debt securities are classified as trading, available-for-sale investment or held-to-maturity securities, depending on the intent of the investment. Equity investments in listed companies owned less than 3% and non-listed companies owned less than 20% are classified as trading, available-for-sale investment or permanent investment securities, depending on the intent of the investment.

Trading securities are stated at market value, and differences between market value and book value are reported in the statement of income.

Held-to-maturity and permanent investment securities are stated at adjusted acquisition price.

Available-for-sale investment securities are measured either at lower of:

 cost adjusted for any premium or discount generated when the security was purchased (adjusted acquisition price), or
 market price.

Unrealized losses are reported in an accrual account if deemed to be temporary or provisioned in the statement of income if deemed to be permanent creating a specific allowance. Releases from this allowance arise when unrealized losses disappear. Unrealized gains are not reported.

Under Spanish GAAP there are no general rules regarding the methodologies and factors that must be used or the period of time needed to consider an unrealized loss as “temporary” or “other than temporary”. Our management considers that an unrealized loss is “temporary” under Spanish GAAP if it believes that it will collect or recover all of the unrealized loss or when due to market conditions (volatility, interest rate evolution or macroeconomic variables) or future expectations, management considers that all or part of an unrealized loss will be recovered. Our management considers that an unrealized loss is “other than temporary” if it believes that it will not collect or recover all the unrealized loss (credit risk), or when due to market conditions (volatility, interest rate evolution, macroeconomic variables) or future expectations, management considers that all or part of an unrealized loss will not be recovered (market risk). Based on the foregoing factors, our management will conclude that an unrealized loss is “other than temporary” when a demonstrable recovery in the fair value of the security is not expected in the near future (one year). Our management performs this analysis at the end of each reporting period.

As described above, if an unrealized loss is classified as “other-than-temporary” we are required by Bank of Spain regulations to take a charge to our Consolidated Statement of Income.

If management’s assumptions and estimates concerning the probability that we will recover all or part of unrealized losses prove to be inaccurate, or if such assumptions and estimates are modified in light of the evolution of the factors described above, we may be required to change the classification of certain unrealized losses from “temporary” to “other than temporary” and, accordingly, take a corresponding charge to our Consolidated Statement of Income.

Additionally, for U.S. GAAP reconciliation purposes, an additional charge to income is recorded every time a “temporary loss” for a given security has been existing for the 6 months prior to the date of the financial statements.

After preparation of the primary financial statements as of December 31, 2004, during the first half of 2005 and Following IFRS 1 (first time adoption), management decided to discontinue classification of securities Held to Maturity in its IFRS financial statements as of December 31, 2003 and 2004. Accordingly, all securities Held to Maturity have been considered as reclassified to Available for Sale as of December 31, 2004 in its U.S. GAAP reconciliation and required disclosures (see Notes 28.2.e, 28.4 and 28.5.c).

66


Back to Contents

       Significant equity investments

These investments are accounted for by the equity method if our holdings in the relevant entity represent more than 20% of the voting rights in such entity (3% of the voting rights if such entity is listed on a stock exchange) and if management considers that there is a lasting relationship between the Group and such entity and if such entity is intended to contribute to the Group’s business activities and over which the Group exercises significant influence. Otherwise, these investments are accounted for at the lower of cost or market. For this reason the Group always discloses its intentions with respect to each significant equity holding, designating them as “financial” or “permanent”.

As of December 31, 2003, we decided not to consider as “permanent” some of our equity holdings, among others, those of San Paolo-IMI and Commerzbank.

       Derivative financial instruments

We use derivative financial instruments for both trading and non-trading activities. The principal types of derivatives used are: interest rate swaps, future rate agreements, interest rate options and futures, foreign exchange forwards, foreign exchange futures, foreign exchange options, foreign exchange swaps, cross currency swaps, equity index futures and equity options.

      Macro hedges:

These transactions are carried out for hedging and overall management of the financial risks to which we are exposed and are aimed at eliminating or significantly reducing currency, interest rate or price risks on asset and liability positions. Similarly, we also treat as hedging transactions certain transactions which, although not specifically assigned to a specific hedged item, form part of global hedges or macro hedges used to reduce the risk to which we are exposed as a consequence of overall management of our assets, liabilities and other transactions. For this reason, the gains or losses arising from these hedging transactions are recorded symmetrically with the revenues and costs of the hedged items, and the collections or payments made in settlement of such hedging transactions are recorded with a balancing item under the “Other Liabilities” and “Other Assets” captions in the Consolidated Balance Sheets.

       Non-hedging transactions valuation:

Non-hedging transactions, which are also known as trading transactions, are valued in accordance with Bank of Spain regulations based on the market on which they are traded:

 Transactions arranged in organized markets, such as financial futures or options, are valued at quoted market prices and the gains or losses arising as a result of market price fluctuations are recorded in full in our Consolidated Statement of Income.
   
 For over the counter (OTC) derivative financial instruments (interest rate & currency swaps, forwards, options, credit derivatives, etc) theoretical closing prices are assessed at least every month and allowances are recorded with a charge to income for the potential net losses, if any, in each risk category (interest rate risk, currency risk and equity risk) and currency arising from such valuations. Potential gains are not recognized in income until they are settled. This procedure is also applied to currency options traded outside organized markets. For most of derivatives, such as forward rate agreements, interest rate swaps or currency swaps, the fair values are estimated based on the discounted future cash flows related to the interest rates to be collected or paid, using for this purpose the yield curve prevailing at each valuation period and the valuation methods approved in our Group. Others, like options or credit derivatives have specific valuation models.
   

Although Bank of Spain’s rules provide guidance regarding valuation of OTC derivative financial instruments, we are required to make estimates and assumptions, such as with respect to the futures quotations and its volatility, maturities and the effects of market risks.

Theoretical closings are the most reliable measure of fair value for derivative financial instruments. The determination of fair value requires us to make estimates and certain assumptions. If quoted market prices are not available, we have to calculate the fair value from commonly used pricing models that consider contractual prices for the underlying financial instruments, yield curves and other relevant factors. Our use of different estimates or assumptions in these pricing models could lead to materially different amounts being recorded in our Consolidated Financial Statements.

67


Back to Contents

Pension commitments

We participate directly and indirectly in defined benefit pension schemes for part of our employees. The pension cost for these schemes is assessed in accordance with the advice of a qualified external actuary. This cost is annually charged to the income statement. In determining this cost the actuarial value of the assets and liabilities of the scheme is calculated. This involves modeling their future growth and requires management and the external actuary to make assumptions as to factors such as:

 assumed interest rates;
 mortality tables;
 annual social security pension revision rate;
 price inflation;
 annual salary growth rate, and
 the method used to calculate vested commitments to current employees.

There is an acceptable range established by management and the external actuary in which these estimates can validly fall. If different estimates within that range had been selected the cost recognized in the income statement could be significantly altered.

Significant accounting policies with respect to our reconciliation from Spanish to U.S. GAAP

We include a reconciliation of net income and shareholders' equity between Spanish GAAP and U.S. GAAP within Note 28 to the Consolidated Financial Statements. The preparation of this reconciliation requires management to consider accounting policies under U.S. GAAP to determine whether or not a difference in GAAP exists, and to quantify the amount of that difference where appropriate. These policies may also be based on difficult or subjective judgments, estimates based on past experience and assumptions determined to be reasonable and realistic based on the related circumstances.

Unless indicated otherwise, all of the significant accounting policies identified above, are equally critical to preparation of the U.S. GAAP reconciliation, and involve similar judgment and assumptions by management.

Business combinations and goodwill

Goodwill and intangible assets include the cost of acquired subsidiaries in excess of the fair value of the tangible net assets recorded in connection with acquisitions. Acquired intangible assets include core deposit, customer list, brand and asset under management. Accounting for goodwill and acquired intangible assets requires management's estimate regarding: (1) the fair value of the acquired intangible assets and the initial amount of goodwill to be recorded, (2) the amortization period and (3) the recoverability of the carrying value of acquired intangible assets.

To determine the initial amount of goodwill to be recorded upon acquisition, we have to determine the consideration and the fair value of the net assets acquired. We use independent appraisers and our internal analysis, generally based on discounted cash flow techniques, to determine the fair value of the net assets acquired and non-cash components of the consideration paid. The actual fair value of net assets acquired could differ from the fair value determined, resulting in an under- or over-statement of goodwill.

We test goodwill for impairment at the reporting unit level. We determine our reporting units one level below our business segment, based on our management structure. We keep those reporting units unchanged unless business segment reorganization occurs.

The useful lives of acquired intangible assets are estimated based on the period over which the assets are expected to contribute directly or indirectly to the future cash flows of the acquired entity.

The amortization period under U.S. GAAP is reviewed annually in light of the above factors for acquired intangible assets. In making these assumptions, we consider historical results, adjusted to reflect current and anticipated operating conditions. Because a change in these assumptions can result in a significant change in the recorded amount of acquired intangible assets, we believe the accounting for business combination is one of our critical accounting estimates.

68


Back to Contents

In the 2003 goodwill impairment test relating to our investment in Brazil, the valuation of this reporting unit was lower than its carrying value, triggering the need to perform the step two impairment test as required by FAS 142. As the purchase of this investment was done prior to the adoption of FAS 142, its intangible assets were not identified and recognized on acquisition. The step two impairment test led to the identification of intangibles that were in process of being valued when the 2003 form 20-F was filed. The identification of these intangibles had the effect of increasing the goodwill impairment.

The investment related to Brazil had a book value under U.S. GAAP of €4,427 million, of which €2,247 million was its net worth and €2,180 million goodwill. Management estimated intangibles in the customer portfolio between €1,000 and €1,500 million. An external appraisal valued this reporting unit in a range between €4,147 and €2,931 million, without identifying the value of any intangible asset. The methodology applied in the valuation was basically discounted cash-flows, multiple comparison, adjusted liquid stockholders’ equity and core results. For the impairment test, the Bank used the more conservative approach assuming the lower value of the valuation range of the reporting unit and that the value of non-registered intangible assets was, at minimum, €680 million. Based on these assumptions it registered a goodwill impairment charge of €2,180 million (€1,719 million in its primary financial statements plus €461 million in the reconciliation to U.S. GAAP). In order to complete the impairment test as required by FAS 142, the Bank demanded an appraisal from an external independent expert, to identify and value the intangibles not registered (see note 28.2.g). Such appraisal resulted in a report, dated November 2004, which identified intangibles that had a fair value of €1,350 million. Because such amount was above minimum management expectations as of the 2003 form 20F filing date (€680 million), once the Brazil reporting unit goodwill impairment test process was concluded, no additional impact has been recorded in the 2004 U.S. GAAP reconciliation. The valuation method used was the present value of future cash flows projected.

In 2004, we acquired Abbey. As a result of this transaction a significant amount of goodwill was registered (see Notes 12, 28.2.g and 28.5.o to our financial statements). As the business combination was performed close to the end of the year and because of the complexity of the process, the determination of goodwill for U.S. GAAP purposes as well as the identification and recognition of intangible assets is not yet concluded. Management has required independent appraisal for the intangible assets identification and valuation.

Investment Securities

In the reconciliation to U.S. GAAP, the Group adjusts its investments and trading securities at fair value if they are considered to be available-for-sale or trading securities. For a substantial majority of the Group´s investments and trading account assets and liabilities, fair values are determined based upon quoted prices or validated models. Changes in values of available-for-sale securities are recognized in a component of stockholders' equity net of taxes, unless the value is impaired and the impairment is considered to be other than temporary. Impairment losses that are not considered temporary are recognized in earnings. The Group conducts reviews to assess whether other-than-temporary impairment exists. These reviews consist (i) on the identification of the securities that maintain impairments during the last six months, and (ii) on the determination of the value of the impairment that is not expected to be easily recovered. Changing global and regional conditions and conditions related to specific issuers or industries, could adversely affect these values. Changes in the fair values of trading securities are recognized in earnings.

In 2005, the Group is adopting IFRS (International Financial Reporting Standards). Among other decisions permitted in the rules of adoption of IFRS, the Company has decided to reclassify all its held to maturity portfolio to the available for sale portfolio. Consequently, even though the decision is taken in 2005 and statements under IFRS are not yet the Company’s primary financial statements, the Company has included this accounting change in its reconciliation to U.S. GAAP with effect on December 31, 2004 (see Note 28.2.e).

Variable Interest Entities

FIN 46-R defines and identifies “Variable Interest Entity” (VIE) if it has (1) equity that is insufficient to permit the entity to finance its activities without additional subordinated financial support from other parties (2) equity investor that cannot make significant decisions about the entity’s operations, or that do not absorb the expected losses or receive the expected returns of the entity or (3) equity investors that have voting rights that are not proportionate to their economic interests and substantially all the activities of the entity involved, or are conducted on behalf of, an investor with a disproportionately small voting interest. A VIE is consolidated by its primary beneficiary, which is the party involved with the VIE that has a majority of the expected losses or a majority of the expected residual returns or both. Adopting FIN 46-R required evaluating many Special Purposed Vehicles and in some cases to made s ome judgments. Note 28.1 shows differences between Spanish GAAP and U.S. GAAP consolidation procedures, the impact of the adoption of FIN 46-R is shown in notes 28.2.a and 28.4.

69


Back to Contents

A. Operating results.

We have based the following discussion on our consolidated financial statements. You should read it along with these financial statements, and it is qualified in its entirety by reference to them. We prepared our financial statements according to Spanish GAAP. We have identified the significant differences between Spanish GAAP and U.S. GAAP in note 28 to our consolidated financial statements included in this report on Form 20-F. Note 28 also includes reconciliations to U.S. GAAP of net income and stockholders’ equity as reported in the consolidated financial statements. Note 28.5 (J) to our consolidated financial statements includes financial information for our main business segments.

In November 2004, we acquired 100% of the capital of Abbey National plc. Under Spanish GAAP, our acquisition of Abbey has been reflected on our financial statements as if the acquisition had occurred on December 31, 2004. Accordingly, Abbey’s assets and liabilities were consolidated into our balance sheet as of December 31, 2004, but Abbey’s results of operations had no impact on our income statement for the year ended December 31, 2004. As a result, the following discussion of our operating results does not reflect the results of Abbey.

In a number of places in this report, in order to analyze changes in our business from period to period, we have isolated the effects of foreign exchange rates on our results of operations and financial condition. In particular, we have isolated the effects of depreciation of local currencies against the euro because we believe that doing so is useful to understand the evolution of our business. For these purposes, we calculate the effect of movements in the exchange rates by multiplying the previous period balances in local currencies by the difference between the exchange rate to the euro of the current and the previous period.

General

We are a financial group whose main business focus is retail banking, complemented by asset management and global wholesale banking businesses.

Our main source of income is the interest that we earn from our lending activities, by borrowing funds from customers and money markets at a rate and lending them to other customers at different rates. We also make money from the interest and dividends that we receive from our investments in fixed/variable income and equity securities and from our trading activities with such securities and derivatives, by buying and selling them to take advantage of current and/or expected differences between purchase and sale prices.

Another source of income is the commissions that we earn from the different banking and other financial services that we provide (credit and debit cards, insurance, account management, bill discounting, guarantees and other contingent liabilities, advisory and custody services, etc.) and from our mutual and pension funds management services.

In addition, an occasional source of income comes from the capital gains we can make from the selling of our holdings in Group´s companies and from the sale of treasury stock.

2004 Overview

We believe that the following factors had a significant impact on our results of operations and financial condition as of and for the year ended December 31, 2004.

First, we conducted our business in an environment in which the global economy continued its expansion. This expansion was present in many countries throughout the world, but in the United States and Asia, in particular.

The U.S. economy experienced a 4.4% growth in GDP in 2004. The Latin American economies were more buoyant; the region, as a whole, experienced economic growth of 5.8%. In the Euro zone, GDP growth slowed significantly in the second half of 2004, due to higher oil prices and the strengthening of the euro, leading to growth of 1.7% for the region during 2004. Spain´s economy experienced greater growth than the Euro zone as a whole (2.7% vs. 1.7% ), spurred by consumption, construction and recovery in investment in equipment.

Second, the year-on-year impact of exchange rates (mainly, the dollar’s fall against the euro and the depreciation of certain Latin American currencies against the euro) caused a decrease in net income and total assets by 4.4 percentage points and 1.5 percentage points, respectively.

In this environment, our strategy has been to increase income by strengthening our business with customers, while maintaining control of costs and improvement of credit quality. The result of this strategy was a strong increase in income and volume of business and the improvement in profitability, efficiency and credit quality ratios.

70


Back to Contents

Results of Operations

     Summary

Net attributable income as reported in our consolidated financial statements for the year ended December 31, 2004 was €3,135.6 million, an increase of 20.1% from €2,610.8 million which was an increase of 16.2% from €2,247.2 million in 2002. The 2004 increase reflected mainly increases in net interest income, net fees and commissions and net income from companies accounted for by the equity method and decrease in goodwill amortization, all of which were partially offset by increases in net extraordinary losses, net provisions for credit losses and operating expenses, and decreased net gains on group transactions.

     Net Interest Income

Net interest income was €8,635.7 million in 2004, a 8.5% or €677.4 increase from €7,958.3 million in 2003, which was a 15.0% or €1,400.3 million decrease from €9,358.7 million in 2002. Excluding dividends from companies accounted for by the equity method, net interest income was €8,270.2 million in 2004, a 8.1% or €621.4 million increase from €7,648.8 million in 2003, which was a 15.1% or €1,356.8 decrease from €9,005.6 million in 2002.

2004 Compared to 2003

The €677.4 million increase in net interest income is mainly due to the increased business volumes both in Spain and abroad and the steps taken by our business units to defend customer spreads that offset the fall in interest rates experienced in some countries. There was also an increase in the dividends received from our holdings of equity securities.

Average total earning assets (excluding Abbey) were €321,561.9 million for the year ended December 31, 2004, a 7.6% or €22,721.1 million increase from €298,840.8 million for the same period in 2003. This increase was mainly due to an increase of €11,037.6 million in the average balances of our domestic total earning assets (mainly due to an increase of €18,097.7 million in the average balances of our domestic loans and credits portfolio, partially offset by a decrease of €8,378.2 million in the average balances of our government debt securities portfolio) and an increase of €11,683.4 million in the average balance of our international total earning assets (mainly due to an increase of €7,749.1 million in the average balances of our debentures and other fixed income securities portfolio). Our loans and credits balance grew in Spain because of increased secured loans (mainly mortgage lending) and lo ans to companies resulting in part from continued low interest rates.

Our overall yield spread increased slightly from 2.63% in 2003 to 2.64% in 2004. Domestic yield spread decreased from 2.42% in 2003 to 2.38% in 2004. This change reflected continued pressure on margins in Spain which was offset by adjustments to our domestic asset mix. The margin pressure in Spain was due to continued low domestic interest rates as well as the continued effects of competition. Expanded volumes in our domestic loans and credits portfolio, which yielded relatively higher returns, improved our domestic asset mix. International yield spreads decreased from 3.17% in 2003 to 3.15% in 2004 due primarily to decreases in interest rates in some countries (Brazil, Chile and Venezuela).

2003 Compared to 2002

Net interest income comparison with 2002 is still greatly affected by the performance of exchange rates. Eliminating the impact of exchange rates (€1,284.3 million), net interest income only declined 1.2%. Another negative factor was the decrease in interest rates in Europe and Latin America. These negative factors were partly offset by the greater volume of business in Spain and by the steps taken by the Group’s different units to defend customer spreads. The overall decline in net interest income in 2003 mainly reflected a decrease in the average balance of earning assets as well as a decline in overall yield spreads.

Average total earning assets were €298,840.8 million for the year ended December 31, 2003, an 0.7% or €1,976.1 million decrease from €300,816.9 million for the same period in 2002. This decrease was mainly due to a decrease of €23,321.9 million in the average balances of our international total earning assets (mainly because of the effect of the weakening of nearly all the Latin American currencies against the euro, and particularly the effect of this on our international loans and credits portfolio), partially offset by an increase of €21,345.9 million in the average balance of our domestic total earning assets (mainly due to an increase of €10,640.1 million and €6,663.3 million in the average balances of our domestic loans and credits portfolio and debt securities portfolio, respectively). Our loans and credits balance grew in Spain because of increased secured loans (mainly mortgage lending) resulting in part from continuing low and declining domestic interest rates.

71


Back to Contents

The decrease in net interest income also resulted from the decline in overall yield spread from 3.13% in 2002 to 2.63% in 2003 (which mainly reflected a decline in international yield spread). Domestic yield spread decreased from 2.67% in 2002 to 2.42% in 2003. This change reflected continued pressure on margins in Spain but was offset by adjustments to our domestic asset mix. The margin pressure in Spain was due to continued low and declining domestic interest rates as well as the continued effects of competition. Expanded volumes in our domestic loans and credits portfolio, which yielded relatively higher returns, improved our domestic asset mix given existing conditions. International yield spreads declined because of a decrease in interest rates in Portugal and in some Latin America countries (Mexico, Brazil and Chile).

     Net Fees and Commissions

Net fees and commissions were €4,609.3 million in 2004, a 10.5% or €438.7 million increase from €4,170.6 million in 2003, which was a 2.8% or €118.7 million decrease from €4,289.3 million in 2002.

2004 Compared to 2003

Net fees and commissions for 2004 and 2003 were as follows:

     Amount % 
 2004 2003 Change Change 
 
 
 
 
 
 (in millions of euros except percentages) 
Commissions for services2,512.6 2,288.6 224.1 9.8 
   Credit and debit cards559.6 484.8 74.8 15.4 
   Insurance515.0 350.7 164.3 46.8 
   Account management446.3 422.6 23.7 5.6 
   Bill discounting300.9 406.7 (105.9)(26.0)
   Contingent liabilities218.5 201.9 16.6 8.2 
   Other operations472.3 421.8 50.5 12.0 
Mutual and pension funds1,587.1 1,297.0 290.1 22.4 
Securities services509.6 585.0 (75.4)(12.9)
 
 
 
 
 
Total net fees and commissions4,609.3 4,170.6 438.7 10.5 
 
 
 
 
 

The €438.7 million increase in 2004 primarily resulted from a €290.1 million or 22.4% increase in fees from mutual and pension funds due to higher volumes, a €164.3 million or 46.8% increase in fees from insurance due to increased activity and a €74.8 million or 15.4% increase in fees from credit and debit cards also due to increased activity, partially offset by a €105.9 million or 26.0% decrease in fees from bill discounting and a €75.4 million or 12.9% decrease in fees from securities services (due to lower fees from underwriting and placement).

Average balances of mutual funds under management in Spain rose 17.0% from €56.6 billion in 2003 to €66.2 billion in 2004. Average balances of mutual funds abroad (excluding Abbey) increased by 29.8% from €17.1 billion in 2003 to €22.2 billion in 2004 mainly due to increased activity in Mexico, Brazil and Chile.

Average balances of pension funds in Spain increased by 11.5% from €6.1 billion in 2003 to €6.8 billion in 2004, mainly due to increased activity in individual pension funds. Average balances of pension funds abroad (excluding Abbey) increased by 11.3% from €12.4 billion in 2003 to €13.8 billion in 2004 mainly due to increased activity in Chile, Colombia, Peru and Mexico.

72


Back to Contents

2003 Compared to 2002

Net fees and commissions for 2003 and 2002 were as follows:

     Amount % 
 2003 2002 Change Change 
 
 
 
 
 
 (in millions of euros except percentages) 
Commissions for services2,288.6 2,449.1 (160.5)(6.6)
   Bill discounting406.7 503.9 (97.2)(19.3)
   Credit and debit cards484.8 477.2 7.7 1.6 
   Account management422.6 458.4 (35.7)(7.8)
   Insurance350.7 257.1 93.6 36.4 
   Contingent liabilities201.9 192.7 9.3 4.8 
   Other operations421.8 559.9 (138.1)(24.7)
Mutual and pension funds1,297.0 1,282.5 14.5 1.1 
Securities services585.0 557.7 27.3 4.9 
 
 
 
 
 
Total net fees and commissions4,170.6 4,289.3 (118.7)(2.8)
 
 
 
 
 

Excluding the impact of foreign exchange rates (€427.1 million), net fees and commissions in 2003 increased by 7.2%.

The €118.7 million decrease in 2003 primarily resulted from a €138.1 million or 24.7% decrease in fees from other operations and a €97.2 million or 19.3% decrease in fees from bill discounting, partially offset by a €93.6 million or 36.4% increase in fees from insurance (due to our marketing efforts, principally in Spain) and a €27.3 million or 4.9% increase in fees from securities services (due to commissions from underwriting and placement as those fees earned from the purchase and sale of securities continued to register moderate growth).

Fees from mutual and pension funds remained relatively flat, increasing €14.5 million or 1.1%.

Average mutual funds under management in Spain rose 11.6% from €50.7 billion in 2002 to €56.6 billion in 2003 due to our marketing efforts. Average mutual funds abroad decreased by 4.5% from €17.9 billion in 2002 to €17.1 billion in 2003 mainly due to the negative impact of exchange rates in our Latin American fund management companies, partially offset by an increase of average mutual funds in Portugal.

Average pension funds balances in Spain increased by 10.9% from €5.5 billion in 2002 to €6.1 billion in 2003, mainly due to increased activity in individual pension funds. Average pension funds abroad increased slightly by 0.8% from €12.3 billion in 2002 to €12.4 billion in 2003 mainly due to the increase of average mutual funds in our Latin American pension fund companies due to our marketing efforts, partially offset by the negative impact of exchange rates.

     Gains (Losses) on Financial Transactions

Net gains on financial transactions were €952.7 million in 2004, a 4.6% or €46.1 million decrease from €998.8 million in 2003, which was a 180.4% or €642.6 million increase from €356.3 million in 2002. Gains (losses) on financial transactions include gains and losses arising from the following: marking to market our trading portfolio and derivative instruments, including spot market foreign exchange transactions, and sales of investment securities and liquidation of our corresponding hedge or other derivative positions. See note 25(b) to our consolidated financial statements.

2004 Compared to 2003

The €46.1 million decrease in 2004 primarily reflects a lower contribution by our Latin American subsidiaries to our gains on financial transactions due to the negative impact of increasing interest rates on the trading portfolios of those subsidiaries, especially those in Mexico.

Net gains on financial transactions in 2004 includes net gains of €525.1 million on fixed-income securities (net gains of €392.1 million in 2003); net gains of €474.7 million on equity securities (net gains of €432.0 million in 2003); net gains of €282.9 million on exchange differences (net gains of €166.2 million in 2003) and net losses of €330.0 million in derivatives (net gains of €8.5 million in 2003). In the case of hedging transactions entered into to reduce market risk exposure, any gains and losses on exchange differences and derivatives are generally symmetrical to the gains (losses) recorded on fixed-income securities and equity securities.

73


Back to Contents

2003 Compared to 2002

The €642.6 million increase in 2003 was mainly due to positive trading results and ALCO positions (due to interest rates and exchange rates), in clear contrast with the losses arising from the portfolio sales in Brazil (in order to reduce risk positions) during the second and third quarters of 2002 which made last year’s figure much lower than the Group’s average.

Net gains on financial transactions in 2003 includes net gains of €392.1 million on fixed-income securities (net losses of €340.6 million in 2002); net gains of €432.0 million on equity securities (net losses of €150.9 million in 2002); net gains of €166.2 million on exchange differences (net gains of €417.0 million in 2002) and net gains of €8.5 million in derivatives (net gains of €430.8 million in 2002). In the case of hedging transactions entered into to reduce market risk exposure, any gains and losses on exchange differences and derivatives are generally symmetrical to the gains (losses) recorded on Spanish and foreign fixed-income securities and equity securities.

     Net Other Operating Income

Net other operating results generated a loss of €182.3 million in 2004, a 9.5% or €15.8 million increase from €166.5 million in 2003, which was a 26.5% or €60.0 million decrease from €226.5 million in 2002. Net other operating income consists mainly of other operating income and other operating expenses generated by our consolidated financial and non-financial consolidated subsidiaries and contributions we make to the Spanish Deposit Guarantee Fund and similar deposit guarantee programs abroad.

2004 Compared to 2003

The €15.8 million increase in 2004 was mainly due to an increase in the contributions to the deposit guarantee programs (mainly in Latin America) of €6.6 million and an increase in net other operating losses generated by our consolidated subsidiaries of €9.2 million.

2003 Compared to 2002

The €60.0 million decrease in 2003 was mainly due to a decrease in the contributions to the deposit guarantee programs (mainly in Latin America) of €32.0 million and a decrease in net other operating losses generated by our consolidated subsidiaries of €27.9 million.

     General Administrative Expenses

General administrative expenses were €6,735.2 million in 2004, a 4.0% or €257.5 million increase from €6,477.7 million in 2003, which was a 11.5% or €844.4 million decrease from €7,322.1 million in 2002.

2004 Compared to 2003

General administrative expenses for 2004 and 2003 were as follows:

     Amount % 
 2004 2003 Change Change 
 
 
 
 
 
 (in millions of euros except percentages)  
Personnel expenses4,135.3 4,049.4 85.9 2.1 
Other administrative expenses2,599.9 2,428.3 171.6 7.1 
   Information technology460.6 454.7 5.9 1.3 
   Communications240.5 230.3 10.2 4.4 
   Advertising289.4 211.4 78.0 36.9 
   Building and premises442.4 437.4 5.0 1.1 
   Printed and office material80.3 74.0 6.3 8.5 
   Taxes (other than income tax)120.0 146.8 (26.8)(18.3)
   Other expenses966.6 873.6 93.0 10.7 
 
 
 
 
 
Total general administrative expenses6,735.2 6,477.7 257.5 4.0 
 
 
 
 
 

The 4.0% increase in general administrative expenses in 2004 reflected a 2.1% increase in personnel expenses and a 7.1% increase in other administrative expenses. This increase in other administrative expenses is mainly related to the re-launching of business in some countries and the development of corporate projects (Partenón, Altair, regional projects in Latin America). There was also a small increase in the amount of general administrative expenses resulting from Santander Consumer´s acquisitions of PTF, Elcon and Abfin (for more information, see “Item 4. Information on the Company—A. History and development of the company—Principal Capital Expenditures and Divestitures—Acquisitions, Dispositions, Reorganizations”).

74


Back to Contents

The performance of revenues and cost control improved the efficiency ratio, measured by dividing general administrative expenses by gross operating income, to 47.4%, 1.9 percentage points better than in 2003.

2003 Compared to 2002

General administrative expenses for 2003 and 2002 were as follows:

     Amount % 
 2003 2002 Change Change 
 
 
 
 
 
 (in millions of euros except percentages) 
Personnel expenses4,049.4 4,521.7 (472.3)(10.5)
Other administrative expenses2,428.3 2,800.3 (372.0)(13.3)
   Information technology454.7 520.9 (66.2)(12.7)
   Communications230.3 316.2 (85.9)(27.2)
   Advertising211.4 266.0 (54.6)(20.5)
   Building and premises437.4 483.5 (46.1)(9.5)
   Printed and office material74.0 93.3 (19.3)(20.7)
   Taxes (other than income tax)146.8 199.8 (53.0)(26.5)
   Other expenses873.6 920.6 (47.0)(5.1)
 
 
 
 
 
Total general administrative expenses6,477.7 7,322.1 (844.4)(11.5)
 
 
 
 
 

The 11.5% decrease in general administrative expenses in 2003 reflected a 10.5% decline in personnel expenses and a 13.3% decline in other administrative expenses. These costs, like the rest of the income statement, were significantly impacted by changes in exchange rates. Eliminating the impact of exchange rates (€793.4 million), general administrative expenses declined 0.7%, with personnel expenses down 0.9% and other administrative expenses down 0.3%.

The reduction in personnel expenses reflects the effort made in 2002 to reduce the number of employees in Spain, Portugal and Latin America.

The Group’s purchasing and optimization of costs area continued to adopt measures to cut spending, while the organization and IT areas continued to improve processes in order to boost efficiency and productivity throughout the Group.

The performance of revenues and cost control improved the efficiency ratio, measured by dividing general administrative expenses by gross operating income, to 49.3%, 2.9 percentage points better than in 2002.

     Depreciation and Amortization

Depreciation and amortization was €735.0 million in 2004, a 3.6% or €27.8 million decrease from €762.8 million in 2003, which was a 14.3% or €127.0 million decrease from €889.8 million in 2002.

2004 Compared to 2003

The €27.8 million decrease in 2004 was largely due to the effect of exchange rate fluctuations.

2003 Compared to 2002

The €127.0 million decrease in 2003 was largely due to the effect of exchange rate fluctuations.

     Net Income from Companies Accounted for by the Equity Method

Excluding dividends from companies accounted for by the equity method which are reflected under net interest income, net income from companies accounted for by the equity method was €540.4 million in 2004, a 32.7% or €133.1 million increase from €407.3 million in 2003, which was a 45.5% or €127.4 million increase from €279.9 million in 2002. Including dividends from companies accounted for by the equity method, net income from companies accounted for by the equity method was €905.9 million in 2004, a 26.4% or €189.1 million increase from €716.8 million in 2003, which was a 13.2% or €83.8 million increase from €633.0 million in 2002.

75


Back to Contents

2004 Compared to 2003

The €133.1 million increase in 2004 excluding dividends from companies accounted for by the equity method and the €189.1 million including dividends, is mainly due to the higher contributions of Royal Bank of Scotland, Cepsa, Inmobiliaria Urbis, Unión Fenosa and insurance companies.

The entities providing the largest portions of the contributions in 2004 include the following:

      Percent Owned    Contributions to Net Income (1)    


Investment20042004



  (in millions of euros) 
   Royal Bank of Scotland (2) 2.5 303.2 
   Cepsa 32.3 275.7 
   Inmobiliaria Urbis 45.7 90.6 
   Unión Fenosa 22.0 88.1 
   Santander Seguros y Reaseguros 100.0 45.1 

     
(1)Contributions to income from companies accounted for by the equity method include dividends from investments in Group and non-Group companies.
  
(2)As of December 31, 2003, our holding in RBS was 5.05%. In September 2004, we sold 2.51% of our holding.

2003 Compared to 2002

The €127.4 million increase in 2003 excluding dividends from companies accounted for by the equity method and the €83.9 million including dividends, is mainly due to the higher contributions of Cepsa, Sanpaolo IMI, Unión Fenosa, Urbis and insurance companies that was offset by the lower contributions from Royal Bank of Scotland, Dragados and Vallehermoso we received as a result of our divestments in these holdings.

The entities providing a large portion of the contributions in 2003 include the following:

  Percent Owned Contributions to Net Income (1) 
  
 
 
Investment 2003 2003 

 
 
 
 (in millions of euros) 
   Cepsa 32.3 225.0 
   Royal Bank of Scotland 5.1 165.7 
   San Paolo IMI 8.6 86.5 
   Unión Fenosa 23.0 84.7 
   Inmobiliaria Urbis 45.9 69.9 

     
(1) Contributions to income from companies accounted for by the equity method include dividends from investments in Group and non-Group companies.

     Amortization of Consolidation Goodwill

Amortization of consolidation goodwill was €618.9 million in 2004, a 72.4% or €1,622.8 million decrease from €2,241.7 million in 2003, which was a 65.0% or €883.1 million increase from €1,358.6 million in 2002.

2004 Compared to 2003

The €1,622.8 million decrease in 2004 is mainly due to less early amortization of goodwill. In 2003, early amortization of goodwill amounted to €1,719.2 million (mainly related to our investment in Banespa), while in 2004 early amortization of goodwill amounted to €153.8 million (of which €92.6 million related to our investment in Banco de Venezuela and €57.5 million related to our investments in Colombia).

Ordinary amortization of goodwill was €465.2 million in 2004, a 11.0% or €57.3 million decrease from €522.5 million in 2003.

2003 Compared to 2002

The €883.1 million increase in 2003 is mainly due to the early amortization of €1,719.2 million (€1,016.3 million more than in 2002), relating mainly to Banespa (€1,703.8 million), whose goodwill was reduced to zero.

76


Back to Contents

For further information on the variations in the balances of “Consolidation Goodwill” see Note 12 of the Consolidated Financial Statements.

     Gains (Losses) on Group Transactions

     Gains on Group transactions were €466.2 million in 2004, a 51.2% or €489.4 million decrease from €955.6 million in 2003, which was a 5.3% or €53.4 million decrease from €1,008.9 million in 2002.

2004 Compared to 2003

The €466.2 million gain in 2004 relates primarily to the gains generated from the sale of our 2.5% holding in Royal Bank of Scotland (€472.2 million) partially offset from losses in trading and in other purchases and sales of treasury stock (€31.9 million).

2003 Compared to 2002

The €955.6 million gain in 2003 relates primarily to the gains generated in the first quarter of 2003 (€680.6 million) from the sale of 24.9% of Santander Serfin to Bank of America, and €216.9 million in the fourth quarter of 2003 from the sale of shares in Royal Bank of Scotland.

     Net Provisions for Credit Losses

Our net provisions for credit losses were €1,647.7 million in 2004, a 10.2% or €152.0 million increase from €1,495.7 million in 2003, which was a 9.3% or €152.5 million decrease from €1,648.2 million in 2002.

2004 Compared to 2003

The €152.0 million increase in net provisions for credit losses reflected a €209.0 million increase in gross provisions for credit losses (gross provisions for credit losses were €1,929.2 million in 2004 compared to €1,720.2 million in 2003), a €6.0 million decrease in provisions for country-risk (provisions for country-risk were €127.0 million in 2004 compared to €133.0 million in 2003), and a €51.1 million increase in recoveries of loans previously charged-off (recoveries totaled €408.6 million in 2004 compared to €357.5 million in 2003).

The €209.0 million increase in gross provisions for credit losses is mainly due to increased statistical credit loss provisions (€600.9 million allocated in 2004 compared to €328.8 million allocated in 2003) while specific and generic provisions decreased by €63.1 million. (See “Item 4. Information on the Company—B. Business Overview—Classified Assets—Bank of Spain Classification Requirements—Allowance for the Statistical Coverage of Credit Losses”).

The €6.0 million decrease in provisions for country-risk is mainly due to non-recurrence in 2004 of the increase in 2003 of the amount of coverage required by the Bank of Spain for country-risk in Argentina. Our total country-risk exposure with third parties, net of allowances, in accordance with Bank of Spain criteria increased by €529.2 million to €620.2 million at December 31, 2004, compared to €91.0 million at December 31, 2003. This increase was largely due to the reclassification of certain trade finance transactions longer than 1 year in Brazil.

Excluding Abbey, our total allowances for credit losses increased by €771.6 million to €6,186.0 million at December 31, 2004, from €5,414.4 million at December 31, 2003. Including Abbey, our total allowances for credit losses increased by €1,784.9 million to €7,199.3 million at December 31, 2004, from €5,414.4 million at December 31, 2003.

Excluding country-risk and Abbey, non-performing assets decreased by €204.7 million to €3,017.8 million at December 31, 2004, compared to €3,222.5 million at December 31, 2003. Domestic non-performing assets decreased by €62.6 million to €869.0 million at December 31, 2004 from €931.6 million at December 31, 2003, while international non-performing assets decreased by €142.1 million to €2,148.8 million at December 31, 2004 from €2,290.9 million at December 31, 2003, due to our strong efforts to reduce our non-performing assets in Latin America. This trend may not continue and may even reverse in the future. Including Abbey (€930.6 million), non-performing assets were €3,948.4 million at December 31, 2004.

Our coverage ratio (excluding country-risk and Abbey) was 208.0% at December 31, 2004, and 165.2% at December 31, 2003. Including Abbey (excluding country-risk), our coverage ratio was 184.6% at December 31, 2004. See “Selected Statistical Information—Non-Performing Asset Ratios”.

77


Back to Contents

2003 Compared to 2002

The €152.5 million decrease in net provisions for credit losses reflected a €341.7 million decrease in gross provisions for credit losses (gross provisions for credit losses were €1,720.2 million in 2003 compared to €2,061.9 million in 2002), a €153.0 million increase in provisions for country-risk (provisions for country-risk were €133.0 million in 2003 compared to release of provisions for country-risk of €20.0 million in 2002), and a €36.2 million decrease in recoveries of loans previously charged-off (recoveries totaled €357.5 million in 2003 compared to €393.7 million in 2002).

The €341.7 million decrease in gross provisions for credit losses is mainly due to the positive effect of exchange rates, reduced provisions for loans to borrowers in Argentina, in accordance with Argentine local criteria, and lower needs for the rest of Latin America, offset by increased provisions for Spain, mainly because of increased statistical credit loss provisions (€328.8 million allocated in 2003 vs. a release €39.2 million in 2002) and generic provisions (from increased business). (See “Item 4. Information on the Company—B. Business Overview—Classified Assets—Bank of Spain Classification Requirements—Allowance for the Statistical Coverage of Credit Losses”).

The €153.0 million increase in provisions for country-risk is mainly due to the increase this year of the amount of coverage required by the Bank of Spain for country-risk in Argentina. Our total country-risk exposure with third parties, net of allowances, in accordance with Bank of Spain criteria increased by €19.0 million to €91.0 million at December 31, 2003, compared to €72.0 million at December 31, 2002. This increase was largely due to the application of stricter classification criteria in December 2003 to operations with political risk coverage by private agencies.

Our total allowances for credit losses increased by €250.1 million to €5,414.4 million at December 31, 2003, from €5,164.3 million at December 31, 2002.

Excluding country-risk, non-performing assets decreased by €454.0 million to €3,222.5 million at December 31, 2003, compared to €3,676.5 million at December 31, 2002. Domestic non-performing assets decreased by €72.3 million to €931.6 million at December 31, 2003 from €1,003.9 million at December 31, 2002, while international non-performing assets decreased by €381.7 million to €2,290.9 million at December 31, 2003 from €2,672.6 million at December 31, 2002, due to our strong efforts to reduce our non-performing assets in Latin America and our conservative lending policy. This trend may not continue and may even reverse in the future.

Our coverage ratio (excluding country risk) was 165.2% at December 31, 2003, and 139.9% at December 31, 2002. See “Selected Statistical Information—Non-Performing Asset Ratios”.

     Extraordinary Results

We had an extraordinary net loss of €850.3 million in 2004, compared to an extraordinary net income of €668.7 million in 2003 and an extraordinary net loss of €338.8 million in 2002.

The net debit balance of €850.3 million in 2004 includes the gains or losses on disposal of property and equipment and long-term investments (gains of €550 million –that include the €242 million and €118 million of capital gains from the divestment of our holdings in Vodafone and Shinsei Bank, respectively- and losses of €83 million); the collection of interest on doubtful and nonperforming loans earned in prior years (€108 million); monetary adjustment (net gain of €2.8 million) (see note 2-b to our consolidated financial statements); provisions to pension allowances which increased mainly due to early retirements (€979.8 million) (see note 2-j to our consolidated financial statements); and other net losses of €448 million, relating mainly to writedowns made by different Group companies that include €155 million of non-recurring expenses related to t he Abbey acquisition (principally advisory fees).

The net credit balance of €668.7 million in 2003 includes the gains or losses on disposal of property and equipment and long-term investments (gains of €696 million and losses of €93 million); the collection of interest on doubtful and nonperforming loans earned in prior years (€92 million); monetary adjustment (€9.1 million) (see note 2-b to our consolidated financial statements); provisions to pension allowances (€120.1 million) (see note 2-j to our consolidated financial statements); and other net income of €103 million.

The net debit balance of €338.8 million in 2002 includes the gains or losses on disposal of property and equipment and long-term financial investments (gains of €443 million and losses of €122 million); the collection of interest on doubtful and nonperforming loans earned in prior years (€76 million); losses from monetary adjustments (€69.5 million) (see note 2-b to our consolidated financial statements); provisions to pension allowances of €350.8 million (see note 2-j to our consolidated financial statements) and other net losses of €315 million, resulting mainly from the impact of writedowns of technological companies and other companies and businesses located outside Spain (including, those relating to the specific allowance recorded for Argentina).

78


Back to Contents

     Provision for Income Taxes

The provision for corporate income and other taxes was €766.8 million in 2004, an 11.8% or €102.7 million decrease from €869.4 million in 2003, which was a 20.2% or €146.3 million increase from €723.1 million in 2002. The effective tax rate was 17.3% in 2004, 21.2% in 2003 and 20.6% in 2002. For information about factors affecting effective tax rates, see note 22 to our consolidated financial statements.

     Minority Interests

Minority interests were €532.3 million in 2004, a 14.3% or €88.9 million decrease from €621.2 million in 2003, which was a 15.4% or €82.7 million increase from €538.5 million in 2002.

2004 Compared to 2003

The €88.9 million decrease in 2004 reflected mainly a €19.2 million increase in net income attributable to minority shareholders, principally related to increased minority interests of our subsidiaries in Chile and Mexico, and a €108.1 million decrease in dividends on preference shares of subsidiaries principally as a result of the early amortizations made during 2004 of six issues of preferred shares amounting to a total of €1,931.8 million and $850 million of nominal value.

2003 Compared to 2002

The €82.7 million increase in 2003 reflected mainly a €168.9 million increase in net income attributable to minority shareholders, principally related to increased minority interests in Banesto and Santander Serfín, and a €86.2 million decrease in dividends on preference shares of subsidiaries principally as a result of the early amortizations made during 2003 and the dollar’s slide against the euro.

     Net Income Information on U.S. GAAP Basis

Our consolidated financial statements have been prepared in accordance with Spanish GAAP. Spanish GAAP differs in certain significant respects from U.S. GAAP. For a summary of the most significant adjustments required to arrive at net income on U.S. GAAP basis, see note 28 to our consolidated financial statements.

  Year ended December 31, 
  
 
  2004 2003 2002 
  
 
 
 
As Reported(in thousands of euros, except per share data) 
 Net attributable income3,135,558 2,610,819 2,247,177 
 Net attributable income per average share (1)0.63 0.55 0.48 
U.S. GAAP      
 Net income3,940,866 2,264,332 2,286,959 
 Net income per average share (1)0.80 0.47 0.48 

      
(1)Based on the average number of shares outstanding in the relevant year, including those held by our consolidated subsidiaries.

Financial Condition

     Assets and Liabilities

Excluding Abbey, our total assets were €379,250.8 million at December 31, 2004, a 7.8% or €27,460.3 million increase from total assets of €351,790.5 million at December 31, 2003, which was an 8.5% or €27,582.4 million increase from total assets of €324,208.1 million at December 31, 2002. Excluding Abbey, our gross loans and credits to corporate clients, individual clients and government and public entities which include securities purchased from such clients under agreements to resell, increased by 15.1% to €204,466.6 million at December 31, 2004 from €177,620.7 million at December 31, 2003, mainly due to increased business in Spain, Germany, Norway (as a result of the acquisition of Elcon) and Latin America (mainly in Brazil, Puerto Rico, Chile and Mexico). Excluding Abbey, customer liabilities, which are principally deposits from clients and securities sold to clients und er agreements to repurchase, increased by 9.1% from €159.335.6 million at December 31, 2003, to €173,842.2 million at December 31, 2004, mainly due to increased volumes in Spain, Germany and Latin America (mainly in Brazil and Chile). Excluding Abbey, other managed funds, including mutual funds, pension funds and other managed portfolios, increased by 15.2% from €108,903.0 million at December 31, 2003, to €125,454.0 million at December 31, 2004, mainly due to increased volumes of mutual funds, pension funds and managed portfolios both in Spain and abroad.

79


Back to Contents

Including Abbey, at December 31, 2004, our total assets were €575,397.9 million; our gross loans and credits were €342,177.0 million; our customer deposits were €293,845.7 million and our total managed funds were €139,994.7 million.

     Capital

Stockholders’ equity, net of treasury stock, at December 31, 2004, was €32,584.3 million, an increase of €13,515.3 million or 70.9% from €19,069.0 million at December 31, 2003, mainly due to the capital increase of €12,540.9 related to the acquisition of Abbey.

At December 31, 2004, our eligible capital, including Abbey, exceeded the minimum required by the Bank of Spain by approximately €11.1 billion. See “Item 4. Information on the Company—B. Business Overview—Supervision and Regulation—Capital Adequacy Requirements.”

Including Abbey, we estimate that our Tier 1 capital ratios, calculated in accordance with Basel Committee guidelines, and our total capital ratios, which include Tier 1 and Tier 2 capital, at December 31, 2004 and 2003 were as set forth:

 December 31, 
 
 
 2004 2003 
 
 
 
Tier 1 Capital Ratio7.16%8.26%
Total Capital Ratio — Tier 1 and Tier 213.01%12.43%

     B. Liquidity and capital resources

Management of liquidity

For information about our liquidity risk management process, see Item 11. “Quantitative and Qualitative Disclosures About Market Risks — Part.6 Market Risk — Statistical Tools for Measuring and Managing Market Risk — Non Trading Activity — Liquidity Risk” and “—Quantitative analysis — C. Financial management —Management of structural liquidity”.

Sources of funding

As a financial group, our main source of liquidity is our customer deposits which consist primarily of demand, savings and time deposits. In addition, we complement our customer deposits through the access to the interbank market (overnight and time deposits) and to the domestic and international capital markets. For this purpose, we have in place a series of domestic and international programs for the issuance of commercial paper and medium and long term debt. We also maintain a diversified portfolio of liquid assets and securitized assets throughout the year. In addition, another source of liquidity is the generation of cash flow.

We have raised significant funds in the domestic and international capital markets in order to finance our activities. Under the 2004 Issues and Securitization Plan, we obtained (excluding Abbey) €35.0 billion from the capital markets, 71% of which was obtained through medium and long-term issues, including preference shares and subordinated debt. Securitization of medium and long-term assets amounted to €11.0 billion in 2004.

At December 31, 2004, including Abbey, we had outstanding €84.0 billion of senior debt, of which €17.5 billion were mortgage bonds and €26.1 billion promissory notes, as well as €20.2 billion in subordinated debt and €7.2 billion in preferred stock.

80

Back to Contents

The following table shows the average balances during the years 2004 (including Abbey) and 2003 of our principal sources of funds:

 2004 2003 
 
 
 
 (In thousands of euros) 
Due to credit institutions66,941,299 61,722,091 
Customer deposits178,076,060 163,592,978 
Marketable debt securities49,994,188 36,887,726 
Subordinated debt12,445,717 11,867,348 
 
 
 
Total307,457,264 274,070,143 

The average maturity of our outstanding debt as of December 31, 2004 is the following:

 Senior debt3.9 years
 Mortgage debt6.0 years
 Subordinated debt9.3 years

Exhibits V and VI to our consolidated financial statements included herein show a detail of our senior and subordinated long-term debt, including their maturities.

The cost and availability of debt financing are influenced by our credit ratings. A reduction in these ratings could increase the cost of, and reduce our market access to debt financing. Our credit ratings are as follows:

       Long-Term Short-Term Financial Strength 
 
 
 
 
Moody´s Aa3 P1 B 
Standard & Poor´s A+ A1   
Fitch AA- F1+ B 

Including Abbey, our total customer funds (customer deposits, excluding assets sold under repurchase agreements, marketable debt securities and subordinated debt) totaled €355.5 billion at December 31, 2004. Including Abbey and assets sold under repurchase agreements, customer funds totaled €398.0 billion at December 31, 2004. Including Abbey, loans and credits (gross) totaled €342.2 billion at the same date.

We remain well placed to access various wholesale funding sources from a wide range of counterparties and markets, and the changing mix evident between customer deposits and repos, deposits by banks and debt securities in issue primarily reflects comparative pricing, maturity considerations and investor counterparty demand rather than any material perceived trend.

We use our liquidity to funding our lending and investment securities activities, for the payment of interest expense, for dividends paid to shareholders and the repayment of debt.

We, the Santander Group, are a European and Latin American financial group. Although, at this moment, except for Argentina and Venezuela, we are not aware of any legal or economic restrictions on the ability of our subsidiaries to transfer funds to the Bank (the parent company) in the form of cash dividends, loans or advances, capital repatriation and other forms, there is no assurance that in the future such restrictions will not be adopted or how they would affect our business. Nevertheless, the geographic diversification of our businesses limits the effect of any restrictions that could be adopted in any given country.

In prevailing economic conditions and with interest rates at relatively low historical levels in Spain, UK and the rest of Europe, it is anticipated that the growth in demand for further borrowing by customers may, in the medium term, continue to exceed customer deposits received, thus increasing net customer lending further and increasing gradually over time our dependence on the wholesale market for funding.

We believe that our working capital is sufficient for our present requirements and to pursue our planned business strategies.

As of December 31, 2004 and to the present date, we did not, and presently do not, have any material commitments for capital expenditures, except as disclosed in Item 4. “Information on the Company Recent Events”.

81


Back to Contents

Other contingent liabilities and commitments

As of December 31, 2004 (including Abbey) and December 31, 2003, we had outstanding the following contingent liabilities and commitments:

 2004 2003 
 
 
 
 (in thousands of euros) 
Contingent liabilities:    
   Rediscounts, endorsements and acceptances206,042 26,720 
   Assets assigned to sundry obligations24 81,160 
   Guarantees and other sureties30,915,447 27,273,863 
   Other contingent liabilities3,073,870 3,372,446 
 
 
 
 34,195,383 30,754,189 
 
 
 
Commitments:    
   Sales with repurchase option40,310 512,698 
   Balances drawable by third parties:    
      Credit institutions1,700,214 943,456 
      Public authorities2,288,834 2,569,614 
      Other sectors60,315,083 45,099,247 
   Other commitments6,975,543 5,385,641 
 
 
 
 71,319,984 54,510,656 
 
 
 
 105,515,367 85,264,845 
 
 
 

Relationship with unconsolidated companies

We have significant holdings in companies whose business activity is not directly related to that of the Bank. According to Spanish GAAP, these holdings are not consolidated. (See a detail of these companies in Exhibit II to our Consolidated Financial Statements).

Transactions with these companies are made at market conditions and are closely monitored by our regulatory authorities. See Note 24 to our Consolidated Financial Statements for disclosure of the effect of these transactions on our income statement and balance sheet.

Also, we use special purpose vehicles (“fondos de titulización”) in our securitization activity. These vehicles are independent entities and are not consolidated in the Group´s financial statements. We are not required to repurchase assets or contribute additional assets to any of these special purpose vehicles. We do, however, provide in the ordinary course of business certain loans (amounting to €232.5 million to “fondos de titulización” in Spain) to some of these special purpose vehicles, which are provisioned in accordance with the risks involved. In 2004, the Group (excluding Abbey) securitized €11.0 billion of medium and long-term assets.

In the ordinary course of business, Abbey enters into securitization transactions using special purpose securitization companies which are consolidated and included in Abbey´s financial statements as quasi-subsidiaries. Except for some mortgage indemnity guarantees assigned to some transactions made before January 1, 2002, Abbey is under no obligation to support any losses that may be incurred by the securitization companies or the holders of the securities, and has no right or obligation to repurchase any securitized loan. Abbey has made some interest bearing subordinated loans to these securitization companies.

We do not have transactions with un-consolidated entities other than the aforementioned ones.

     C. Research and development, patents and licenses, etc.

We do not currently conduct any significant research and development activities.

     D. Trend information

The European financial services sector is likely to remain competitive with an increasing number of financial service providers and alternative distribution channels. Further, consolidation in the sector (through mergers, acquisitions or alliances) is likely to occur as the other major banks look to increase their market share or combine with complementary businesses. It is foreseeable that regulatory changes will take place in the future that will diminish barriers in the markets.

82


Back to Contents

The following are the most important trends, uncertainties and events that are reasonably likely to have a material adverse effect on the Bank or that would cause the disclosed financial information not to be indicative of our future operating results or our financial condition:

 a downturn in real estate markets, and a corresponding increase in mortgage defaults;
   
 the recent interest rate hikes in the United States;
   
 uncertainties relating to economic growth expectations, especially in the United States, Spain, the United Kingdom, other European countries and Latin America, and the impact they may have over interest and exchange rates;
   
 the effect that economic slowdown may have over Latin America and fluctuations in interest and exchange rates;
   
 the chance that changes in the macroeconomic environment will deteriorate the quality of our customers` credit;
   
 a possible downturn in capital markets;
   
 a drop in the value of the euro relative to the US dollar, the Sterling pound or Latin American currencies;
   
 inflationary pressures, because of the effect they may have in relation to increases of interest rates and decreases of growth;
   
 increased consolidation of the European financial services sector; and
   
 although it is foreseeable that entry barriers to domestic markets in Europe will be lowered, our possible plans of expansion into other markets could be affected by regulatory requirements of the national authorities of these countries.

International Financial Reporting Standards (“IFRS”)

Under Regulation (EC) no. 1606/2002 of the European Parliament and of the Council of July 19, 2002, all companies governed by the law of an EU Member State and whose securities are admitted to trading on a regulated market of any Member State must prepare their consolidated financial statements for the years beginning on or after January 1, 2005 in conformity with the International Financial Reporting Standards (“IFRSs”) which have been previously ratified by the European Union. Therefore, we are required to prepare our consolidated financial statements for the year ending December 31, 2005 in conformity with the IFRSs.

Under IFRS 1, First-Time Adoption of International Financial Reporting Standards, our consolidated financial statements for 2005 must necessarily include, for comparison purposes, a consolidated balance sheet as of December 31, 2004, and a consolidated statement of income for the year then ended prepared in accordance with the methods established by the IFRSs in force as of December 31, 2005.

In order to adapt the accounting system of Spanish credit institutions to the new standards, on December 22, 2004, the Bank of Spain issued Circular 4/2004 on Public and Restricted Financial Reporting Standards and Model Financial Statements. We are completing a plan for transition to IFRSs which includes, inter alia, an analysis of the accounting criteria differences, the selection of the accounting criteria to be applied when alternative treatments are permitted and an assessment of the changes in reporting procedures and systems.

The approval of the IFRSs introduces changes in the financial statements by modifying general accounting principles, as well as changes in reporting (income statement and balance sheet). In addition, it regulates specific aspects of the business areas, such as their definition and disclosure levels, and introduces the mandatory auditing of the same.

83


Back to Contents

The following tables provide a detail of our unaudited consolidated income statement and balance sheet as of December 31, 2004, restated in accordance with new IFRSs criteria:



 
Consolidated Income Statement  
(In millions of euros)2004 


 
Net interest income (without dividends)7,372.3 
Dividends389.0 
Net interest income7,761.3 
Income from companies accounted for by the equity method449.0 
Net fees4,582.8 
Insurance activity161.4 
Commercial revenue12,954.5 
Gains (losses) on financial transactions1,100.7 
Gross operating income14,055.2 
Income from non-financial services347.8 
Non-financial expenses(145.2)
Other operating income(62.9)
Operating costs(7,533.5)
   General administrative expenses(6,694.7)
      Personnel(4,236.0)
      Other administrative expenses(2,458.7)
   Depreciation and amortization(838.7)
Net operating income6,661.6 
Impairment loss on assets(1,843.4)
   Net loan loss provisions(1,572.8)
   Goodwill(138.2)
   Other assets(132.4)
Other income(236.9)
Income befote taxes (ordinary)4,581.3 
Corporate income tax(596.8)
Net income from ordinary activities3,984.5 
Net income from discontinued operations11.7 
Net consolidated income (ordinary)3,996.2 
Minority interests390.4 
Attributable income to the Group (ordinary)3,605.9 
Net extraordinary gains and writedowns 
Attributable income to the Group3,605.9 


 

84


Back to Contents



 
Balance SheetDecember 31, 2004 
 
 
(In millions of euros)Without Abbey With Abbey 
 
 
 
Assets    
Cash on hand and deposits at central banks8,121 8,801 
Trading portfolio31,222 83,032 
   Debt securities22,380 56,736 
   Equities2,803 4,470 
   Other6,038 21,826 
Other financial assets at fair value96 96 
Available-for-sale financial assets54,114 75,141 
   Debt securities46,380 58,397 
   Equities7,734 16,744 
Loans246,044 420,886 
   Deposits at credit institutions37,443 55,289 
   Loans and credits201,906 358,524 
   Other6,695 7,072 
Investments16,253 3,748 
Intangible assets and property and equipment5,834 10,980 
Goodwill4,827 15,090 
Insurance and reinsurance assets2,648 5,208 
Other22,627 38,129 
Total assets391,785 661,113 
     
Liabilities and shareholders’ equity    
Trading portfolio11,983 33,795 
Financial liabilities at amortized cost307,917 509,259 
   Due to central banks and credit institutions57,763 84,301 
   Customer deposits176,820 290,173 
   Marketable debt securities54,582 106,916 
   Subordinated debt13,471 22,178 
   Other financial liabilities5,281 5,691 
Insurance liabilities7,101 41,568 
Provisions13,690 15,660 
Other liabilities accounts9,750 16,708 
Preferred securities4,830 7,623 
Minority interest2,085 2,085 
Equity adjustments by valuation1,792 1,778 
Capital stock3,127 3,127 
Reserves27,215 27,215 
Net income attributable to the Group3,606 3,606 
Less: dividends(1,311)(1,311)
Total liabilities and shareholders’ equity391,785 661,113 
Off-balance-sheet managed funds125,454 139,995 
Total managed funds517,239 801,108 




 

85


Back to Contents

     E. Off-balance sheet arrangements

We have no off-balance sheet arrangements that have, or are reasonably likely to have, a current or future material effect on our financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources.

     F. Tabular disclosure of contractual obligations

The following table summarizes our contractual obligations by remaining maturity at December 31, 2004 (including Abbey):

   More than More than     
1 year but3 years but 
Contractual obligationsLess than less than less than More than   
(in millions of euros)1 year3 years5 years5 yearsTotal
 
 
 
 
 
 
Marketable debt securities33,381 29,201 5,658 15,767 84,007 
 
 
 
 
 
 
Subordinated debt1,490 1,674 1,569 15,461 20,194 
 
 
 
 
 
 
Capital lease obligations170 329 278 1,333 2,110 
 
 
 
 
 
 
Purchase obligations252 211 91  554 
 
 
 
 
 
 
Other long-term liabilities48   5,024 5,072 
 
 
 
 
 
 
   Total35,341 31,415 7,596 37,585 111,937 
 
 
 
 
 
 

The maturity of deposits from credit institutions and from customer deposits, neither of which is reflected in the above table, is given in Notes 14 and 15 of the consolidated financial statements, respectively.

For a description of our futures transactions, which are not reflected in the above table, see Note 23 to our consolidated financial statements.

86


Back to Contents

Item 6. Directors, Senior Management and Employees

     A. Directors and senior management.

We are managed by our board of directors which currently consists of 19 members. In accordance with our Bylaws (Estatutos), the board shall consist of at least 14 and not more than 30 members. Each member of the board is elected to a three-year term by our stockholders at a general meeting, with approximately one-third of the members being elected each year, but they can be re-elected.

Our board of directors meets approximately nine times per year. In 2004, it met 13 times. Our board of directors elects our Chairman and Vice Chairmen from among its members, as well as the Chief Executive Officer. Between board meetings, lending and other board powers reside with the Executive Committee (Comisión Ejecutiva) and with the Risk Committee (Comisión Delegada de Riesgos). The Chairman is the Bank’s most senior officer and, as a result, has delegated to him all such powers as may be delegated under Spanish Law, our By-laws and the Regulations of the Board. The Chairman leads the Bank’s management team, in accordance with the decisions made and the criteria set by our shareholders at the General Shareholders’ Meeting and by the Board.

The Chief Executive Officer by delegation and under the direction of the Board and of the Chairman (as the Bank’s most senior officer) leads the business and assumes the Bank’s highest executive functions.

Our board holds ultimate lending authority and it delegates such authority to the Risk Committee, which generally meets twice a week. Members of our senior management are appointed and removed by the board.

The current members of our board of directors are:

     
Name Position with Banco Santander Central Hispano Director Since

 
 
Emilio Botín (1) Chairman 1960
Fernando de Asúa First Vice Chairman 1999
Alfredo Sáenz Second Vice Chairman and Chief Executive Officer 1994
Matías R. Inciarte Third Vice Chairman 1988
Manuel Soto Fourth Vice Chairman 1999
Assicurazioni Generali, S.p.A. Director 1999
Antonio Basagoiti Director 1999
Ana P. Botín (1) Director 1989
Emilio Botín O. (1) Director 1989
Javier Botín (1) Director 2004
Lord Burns Director 2004
Guillermo de la Dehesa Director 2002
Rodrigo Echenique Director 1988
Antonio Escámez Director 1999
Francisco Luzón Director 1997
Abel Matutes Director 2002
Mutua Madrileña Automovilista Director 2004
Luis Ángel Rojo Director 2005
Luis Alberto Salazar-Simpson Director 1999

(1)Ana P. Botín, Emilio Botín O. and Javier Botín are daughter and sons, respectively, of Emilio Botín.
  
  

87


Back to Contents

Our current Executive Officers are:

Name Position with Banco Santander Central Hispano

 
Emilio Botín Chairman of the Board of Directors and of the Executive Committee
Alfredo Sáenz Second Vice Chairman of the Board of Directors and Chief Executive Officer
Matías R. Inciarte (1) Third Vice Chairman of the Board of Directors and Chairman of the RiskCommittee
Ana P. Botín Chairwoman, Banesto
Francisco Luzón Director, Executive Vice President, America
José A. Alvarez Executive Vice President, Financial Management
David Arce Executive Vice President, Internal Auditing
Ignacio Benjumea Executive Vice President, General Secretariat and of the Board
Teodoro Bragado Executive Vice President, Risk
Juan Manuel Cendoya Executive Vice President, Communication and Research
José María Espí Executive Vice President, Risk
Enrique G. Candelas Executive Vice President, Retail Banking
Francisco G. Roldán Chief Executive Officer, Abbey
Joan-David Grimà Executive Vice President, Industrial Portfolio
Juan Guitard Executive Vice President, General Secretariat and of the Board
Gonzalo de las Heras Executive Vice President, Global Wholesale Banking
Antonio H. Osorio Executive Vice President, Portugal
Adolfo Lagos Executive Vice President, Global Wholesale Banking
Jorge Maortua Executive Vice President, Global Wholesale Banking
Francisco Martín Executive Vice President, Global Wholesale Banking
Pedro Mateache Executive Vice President, Resources and Costs
Serafín Méndez Executive Vice President, Resources and Costs
Jorge Morán Executive Vice President, Asset Management and Insurance
Javier Peralta Executive Vice President, Risk
Marcial Portela Executive Vice President, America
Juan R. Inciarte (1) Executive Vice President, Europe and Consumer Lending
José Manuel Tejón Executive Vice President, Financial Accounting
Jesús Mª Zabalza Executive Vice President, America

  
(1)Matías and Juan R. Inciarte are brothers.

Following is a summary description of the relevant business experience and principal business activities of our current Directors and executive officers performed both within and outside Banco Santander Central Hispano, S.A.:

Emilio Botín (Chairman of the Board of Directors and of the Executive Committee)

Born in 1934. He joined Banco Santander in 1958 and in 1986 he was appointed Chairman of the Board. He is also a Director of Shinsei Bank.

Fernando de Asúa (First Vice Chairman of the Board of Directors and Chairman of the Appointments and Remuneration Committee)

Born in 1932. Former Vice Chairman of Banco Central Hispanoamericano from 1991 to 1999. He was appointed Director in April 1999 and First Vice Chairman in July 2004. He is an Honorary Chairman of IBM España, S.A. and a Director of Cepsa, Técnicas Reunidas, S.A., Air Liquide España, S.A. and Constructora Inmobiliaria Urbanizadora Vasco-Aragonesa, S.A.

Alfredo Sáenz (Second Vice Chairman of the Board of Directors and Chief Executive Officer)

Born in 1942. Former Vice Chairman of Banco Bilbao Vizcaya and Chairman of Banca Catalana until 1993. In 1994, he was appointed Chairman of Banesto and in February 2002, Second Vice Chairman and Chief Executive Officer of Banco Santander Central Hispano. He is also Vice Chairman of Cepsa and a Director of San Paolo IMI SpA and Auna Operadores de Telecomunicaciones, S.A.

Matías R. Inciarte (Third Vice Chairman of the Board of Directors and Chairman of the Risk Committee)

Born in 1948. He joined Banco Santander in 1984 and was appointed Executive Vice President and Chief Financial Officer in 1986. In 1988 he was appointed Director and in 1994 Second Vice Chairman. He is also Chairman of Unión de Crédito Inmobiliario, S.A. and Director of Banesto, S.A., Financiera Ponferrada, S.A., Grupo Corporativo Ono, S.A. and Operador del Mercado Ibérico de Energía Polo Español, S.A. He was Minister of the Presidency of the Spanish Government (1981-1982).

Manuel Soto (Fourth Vice Chairman of the Board of Directors and Chairman of the Audit and Compliance Committee)

Born in 1940. He was appointed Director in April 1999. He is Vice Chairman of Indra Sistemas, S.A. and a Director of Inversiones Inmobiliarias Lar, S.A., Cortefiel, S.A. and Corporación Financiera Alba, S.A.

88


Back to Contents

Assicurazioni Generali, S.p.A. (“Assicurazioni”)

An Italian insurance company represented by its Chairman, Mr. Antoine Bernheim, who was born in 1924. Assicurazioni is a former Director of Banco Central Hispanoamericano from 1994 to 1999. Assicurazioni was appointed Director in April 1999.

Antonio Basagoiti

Born in 1942. Former Executive Vice President of Banco Central Hispanoamericano. He was appointed Director in July 1999. He is Chairman of Unión Fenosa, S.A., Vice Chairman of Golf La Moraleja, S.A. and of Faes Farma, S.A. and a Director of Pescanova, S.A. and Cepsa.

Ana P. Botín

Born in 1960. Former Executive Vice President of Banco Santander, S.A. and former Chief Executive Officer of Banco Santander de Negocios from 1994 to 1999. In February 2002, she was appointed Chairwoman of Banesto. She is also a Director of Inmobiliaria Urbis, S.A., Assicurazioni Generali, SpA. and Grupo Televisa, S.A.

Emilio Botín O.

Born in 1964. Former Executive Vice President of Banco Santander, S.A. He is the sole Administrator of Puente San Miguel, S.A. and Chairman of Swissrisk.

Javier Botín

Born in 1973. He was appointed Director in July 2004. He is also an executive Director of M&B Capital Advisers, Sociedad de Valores, S.A.

Lord Burns

Born in 1944. He was appointed Director in December 2004. He is also Chairman of Abbey and Glas Cymru (Welsh Water) and a non-executive Director of Pearson Group plc and British Land plc. He has been appointed as a non-executive director and deputy chairman of Marks and Spencer Group plc, which takes effect October 1, 2005. He was formerly Permanent Secretary to the UK Treasury and chaired the UK Parliamentary Financial Services and Markets Bill Joint Committee.

Guillermo de la Dehesa

Born in 1941. Former Secretary of State of Economy and Secretary General of Commerce of the Spanish Government and Chief Executive Officer of Banco Pastor. He was appointed Director in June 2002. He is Chairman of AVIVA Vida y Pensiones, S.A. and a Director of Campofrío Alimentación, S.A., Unión Fenosa, S.A., Tele Pizza, S.A., Goldman Sachs Europe Ltd. and AVIVA plc. He is also Chairman of the Centre for Economic Policy Research (CEPR) in London, member of the Group of Thirty of Washington, and Chairman of the Board of Trustees of the Instituto de Empresa.

Rodrigo Echenique

Born in 1946. Former Director and Chief Executive Officer of Banco Santander, S.A. from 1988 to 1994. He is Chairman of the Social Economic Council of the Carlos III University (Madrid) and a Director of Inversiones Inmobiliarias Lar, S.A.

Antonio Escámez

Born in 1951. Former Director and Executive Vice President of Banco Central Hispanoamericano from 1988 to 1999. He was appointed Director in April 1999. He is also Chairman of Santander Consumer, Patagon and Arena Communications España, S.A., and Vice Chairman of Attijariwafa Bank.

Francisco Luzón

Born in 1948. He joined Banco Santander in 1996 as Executive Vice President, Adjoint to the Chairman. Former Chairman of Banco Exterior de España (from 1988 to 1996), Caja Postal (from 1991 to 1996), Corporación Bancaria de España (from 1991 to 1996) and of Argentaria (1996). He is also a Director of Industria de Diseño Textil, S.A. and Chairman of the Social Council of the University of Castilla-La Mancha.

89


Back to Contents

Abel Matutes

Born in 1941. Former Foreign Minister of the Spanish Government and EU Commissioner (from 1989 to 1993). He is also a Director of Assicurazione Internazionale di Providenza, FCC Construcción, S.A. and Instituto Sectorial de Promoción y Gestión de Empresas, S.A.

Mutua Madrileña Automovilista

Spanish car insurance company represented on our board by Mr. Luis Rodríguez, who was born in 1941. Mr. Rodríguez is a Director of Mutua Madrileña Automovilista and Chairman of Mutuactivos SAU SGIIC.

Luis Ángel Rojo

Born in 1934. Former Head of Economics, Statistics and Research Department, Deputy Governor and Governor of the Bank of Spain. He has been a member of the Governing Council of the European Central Bank, Vice-Chairman of the European Monetary Institute, member of United Nations’ Development Planning Committee and Treasurer of the International Association of Economy. He is Professor of Economic Theory of the Complutense University of Madrid, Member of the Group of Wise Men appointed by the ECOFIN Council for the study of integration of the European financial markets, member of the Royal Academy of Moral and Political Sciences and of the Royal Academy of the Spanish Language.

Luis Alberto Salazar-Simpson

Born in 1940. He is Chairman of Auna Operadores de Telecomunicaciones, S.A. and Constructora Inmobiliaria Urbanizadora Vasco-Aragonesa, S.A., Joint Administrador of Auna Operadores de Telecomunicaciones, S.A. and Retevisión Móvil, S.A., a Director of Mutua Madrileña Automovilista and Saint Gobain Cristalería, S.A.

José A. Alvarez

Born in 1960. He joined the Bank in 2002. In 2004, he was appointed Executive Vice President, Financial Management.

David Arce

Born in 1943. He joined Banco Santander in 1964. In 1994, he was appointed Executive Vice President, Internal Auditing of Banco Santander and Banesto. He is also a Director of Banesto.

Ignacio Benjumea

Born in 1952. He joined Banco Santander in 1987 as General Secretary of Banco Santander de Negocios. In 1994 he was appointed General Secretary and Secretary of the Board of Banco Santander. In 1999, he was appointed Executive Vice President, Secretary General and of the Board of Banco Santander Central Hispano. He is also a Director of Bolsas y Mercados Españoles, Sociedad Holding de Mercados y Sistemas Financieros, S.A., Sociedad Rectora de la Bolsa de Madrid, S.A. and La Unión Resinera Española, S.A.

Teodoro Bragado

Born in 1944. He joined the Bank in 1985. He was appointed Executive Vice President, Risk, in March 2003. He is also a Vice Chairman of Compañía Española de Seguros de Crédito a la Exportación (“CESCE”) and a Director of Compañía Española de Financiación del Desarrollo, S.A., Consorcio Mexicano de Aseguradores de Crédito, S.A. and Consorcio Internacional de Aseguradores de Crédito, S.A.

Juan Manuel Cendoya

Born in 1967. Former Manager of the Legal and Tax Departament of Bankinter, S.A. from 1999 to 2001. He joined the Bank on July 23, 2001 as Executive Vice President, Communications and Research.

José María Espí

Born in 1944. He joined the Bank in 1985 and, in 1988, was appointed Executive Vice President, Human Resources. In 1999 he was appointed Executive Vice President, Risk. He is also Chairman of Unión de Crédito Inmobiliario, S.A., E.F.C. and Director of Unión de Crédito Inmobiliario, S.A.

90


Back to Contents

Enrique G. Candelas

Born in 1953. He joined Banco Santander in 1975 and was appointed Senior Vice President in 1993. He was appointed Executive Vice President, Retail Banking in January 1999. He is also a Director of Mobipay España, S.A.

Francisco G. Roldán

Born in 1953. Former Chief Executive Officer of Grupo Argentaria, Caja Postal and Banco Hipotecario from 1996 to June 2000, and of Banesto from June 2000 until March 2002. In March 2002, he was appointed Executive Vice President, Finance, of Banco Santander Central Hispano, S.A. and in October 2004, Chief Executive Officer of Abbey National plc. He is also a Director of Bolsas y Mercados Españoles, Sociedad Holding de Mercados y Sistemas Financieros, S.A. and AC Hoteles, S.A.

Joan-David Grimà

Born in 1953. He joined Banco Central Hispanoamericano in 1993. He was appointed Executive Vice President, Industrial Portfolio in June 2001. He is also Vice Chairman and Chief Executive Officer of Auna Operadores de Telecomunicaciones, S.A, and a Director of Antena 3 de Televisión, S.A., Teka Industrial, S.A. and ACS Actividades de Construcción y Servicios, S.A.

Juan Guitard

Born in 1960. Former General Secretary of the Board of Banco Santander de Negocios (from 1994 to 1999) and Manager of the Investment Banking Department of the Bank (from 1999 to 2000). He rejoined the Bank in 2002, being appointed Executive Vice President, Vice-Secretary General of the Board.

Gonzalo de las Heras

Born in 1940. He joined the Bank in 1990. He was appointed Executive Vice President in 1991 and supervises the North American business of the Group.

Antonio H. Osorio

Born in 1964. He joined Banco Santander in 1997 and was appointed Executive Vice President, Portugal, in June 2001. He is Chairman of Banco Santander Totta and Chairman of the Executive Committee of Banco Santander de Negocios Portugal.

Adolfo Lagos

Born in 1948. Former Chief Executive Officer of Grupo Financiero Serfin since 1996. He was appointed Executive Vice President, America, in October 2002 and Executive Vice President, Global Wholesale Banking, in April 2003.

Jorge Maortua

Born in 1961. Former Executive Vice President of Banesto since 2001, he joined the Bank in 2003 as Head of Global Treasury and was appointed Executive Vice President, Global Wholesale Banking, in 2004.

Francisco Martín

Born in 1955. He joined the Bank in 1985 and in 1992 was appointed Executive Vice President, Head of the International Division. In 2002, he became Executive Vice President, Head of Global Corporate Banking.

Pedro Mateache

Born in 1959. Former partner-manager of McKinsey & Co. He was appointed Executive Vice President, Resources and Costs in 2003.

Serafín Méndez

Born in 1947. He joined the Bank in 1964. He is the Manager of the Premises and Security Area and was appointed Executive Vice President, Resources and Costs in 2004.

91


Back to Contents

Jorge Morán

Born in 1964. He joined the Bank in 2002. He was appointed Executive Vice President, Asset Management and Insurance in 2004.

Javier Peralta

Born in 1950. He joined the Bank in 1989 and in 1993 was appointed Executive Vice President. In 2002, he was appointed Executive Vice President, Risk.

Marcial Portela

Born in 1945. He joined the Bank in 1998 as Executive Vice President in charge of operations, human resources and costs. In 1999, he was appointed Executive Vice President, America. He is also Vice Chairman of Comunitel Global, S.A. and Director of Best Global, S.A. and Unión Fenosa, S.A.

Juan R. Inciarte

Born in 1952. He joined Banco Santander in 1985 as Director and Executive Vice President of Banco Santander de Negocios. In 1989 he was appointed Executive Vice President and in 1991 Director of Banco Santander. He is also a Director of Cepsa, S.A.and Finanzauto, S.A.

José Tejón

Born in 1951. He joined the Bank in 1989. In 2002 he was appointed Executive Vice President, Financial Accounting.

Jesús Mª Zabalza

Born in 1958. Former Executive Vice President of La Caixa (from 1996 to 2002). He joined the Bank in 2002, being appointed Executive Vice President, America.

The following is a description of arrangements or understandings with major shareholders, customers, suppliers or others pursuant to which any person referred to above was appointed.

There are two Directors that are or represent international financial institutions that have a holding in the Bank: Assicurazioni Generali S.p.A. (represented by Mr. Antoine Bernheim), and Mutua Madrileña Automovilista (represented by Mr. Luis Rodríguez).

      B. Compensation.

      Directors’ compensation

      By-law stipulated fees

Article 38 of the Bank’s by-laws provides that the members of our board of directors (together with our Executive Vice Presidents) may receive an amount up to 5% of the Bank’s net income for any fiscal year, for performing their duties as Directors.

The Board of Directors, making use of the powers conferred on it, applied 0.169% of the Bank’s income for 2004 (as compared to 0.196% for 2003 and 0.191% for 2002), as compensation for itself.

Consequently, the gross amount received by each Director as compensation in 2004 was €71,000 (€65,000 in 2003 and 2002). Additionally, the Executive Committee members received additional compensation, the gross amount of which was €155,000 in 2004 (€141,000 in 2003 and 2002).

Finally, the members of the Audit and Compliance Committee received additional compensation in 2004, the gross amount of which was €36,000 (€32,000 in 2003 and 2002).

      Salary compensation

As provided by our by-laws, the members of the Board and of the Executive Committee are entitled to be remunerated for discharging duties within the Bank other than those duties performed in their capacity as a Director.

92


Back to Contents

Consequently, the Bank’s executive Directors (who as of December 31, 2004, 2003 and 2002 are Mr. Emilio Botín, Mr. Alfredo Sáenz, Mr. Matías R. Inciarte, Ms. Ana P. Botín, and Mr. Francisco Luzón) received the following salary compensation:

   Thousands of Euros   





2004 2003 2002






 
Total aggregate salary compensation16,179 14,784 13,438 
   Of which: Variable compensation9,395 8,373 7,103 






 
       
93


Back to Contents

The remuneration and other compensation granted to the Directors in 2004 is as follows:

 

 Thousands of Euros 























2004 2003 2002























Bylaw-Stipulated Fees Attendance Fees Salary Compensation to
Executive Directors
        
DirectorsBoard Executive Committee Audit Committe Board Other Fees Fixed Variable Total Other Compensation Total Total Total
























 
Emilio Botín71 155  23 4 1,022 1,473 2,495 1 2,749 2,591 2,477 
Fernando de Asúa Álvarez71 155 36 23 122     407 378 693 
Alfredo Sáenz71 155  23 3 2,575 3,101 5,676 324 6,252 5,756 4,848 
Matías R. Inciarte71 155  23 104 1,300 1,748 3,048 144 3,545 3,456 3,241 
Manuel Soto71  36 21 22     150 136 131 
Assicurazioni Generali, Spa.71   5      76 73 68 
Antonio Basagoiti71 68  23 88    29 279 207 178 
Ana Patricia Botín71 155  23 2 850 1,150 2,000 1 2,252 1,980 1,646 
Emilio Botín O.71   21 2     94 85 102 
Javier Botín31   11      42   
Lord Burns2   2      4   
Guillermo de la Dehesa71 155  23 9     258 233 120 
Rodrigo Echenique71 155 36 23 109    719 1,113 992 1,027 
Antonio Escámez71 155  23 100    739 1,088 1,192 1,109 
Francisco Luzón71 155  23 2 1,037 1,923 2,960 327 3,538 3,202 2,873 
Elías Masaveu (†)71   6 4     81 85 87 
Abel Matutes71  36 23 14     144 130 65 
Mutua Madrileña Automovilista49   13      62   
Luis Alberto Salazar-Simpson71  36 21 15     143 129 124 
                         
Jaime Botín (*)40   8      48 78 88 
Juan Abelló (*)68  34 13 6     121 126 63 
José Manuel Arburúa (*)22   6 91    1 120 181 176 
Sir George Ross Mathewson (*)62   7      69 81 78 
Antonio de Sommer (*)25         25 67 65 
Other directors (1)           292 
Total 20041,435 1,463 214 387 697 6,784 9,395 16,179 2,285 22,660   
Total 20031,365 1,269 192 349 679 6,411 8,373 14,784 2,520  21,158  
Total 20021,272 1,173 177 210 747 6,335 7,103 13,438 2,534   19,551 

 

(*)  Directors who served on the Board of Directors for part of 2004 but who resigned prior to December 31, 2004.
  
(‡)Directors who served on the Board of Directors for part of 2002 but who resigned prior to December 31, 2002. €289 thousand of the total amount relates to Mr. Ángel Corcóstegui Guraya.
  
(†)Died on May 22, 2005.

94


Back to Contents

Compensation to the Board Members as representatives of the Bank and to Senior Management

Representation on other boards

By resolution of the Executive Committee, all the compensation received by the Bank’s Directors who represent the Bank on the Boards of Directors of listed companies in which the Bank has a stake (at the expense of those companies) relating to appointments made after March 18, 2002, will accrue to the Group. The compensation received in 2004 in connection with representation duties of this kind, relating to appointments made after March 18, 2002, was as follows:

       Thousands 
Companyof Euros



 
   Emilio Botín Royal Bank of Scotland31.5 
   Emilio BotínShinsei Bank77.0 
   Fernando de Asúa Cepsa140.6 
  
 
 249.1 



 

Additionally, other Directors received a total amount of €84,100 during 2004 for sitting on the boards of companies belonging to the Group.

Senior management

Additionally, below are the details of the aggregate compensation paid to the Bank’s Executive Officers (*) in 2004, 2003 and 2002:

           Thousands of Euros 









  Number Salary Compensation      
 of




Other 
YearPeopleFixed Variable TotalCompensationTotal













 
2002 19 10,215 12,437 22,652 3,945 26,597 
2003 20 12,924 16,664 29,588 4,703 34,291 
2004 23 15,156 24,399 39,555 1,727 41,282 













 
(*)Excluding executive Directors’ compensation, which is detailed above.

Pension commitments, other insurance and other items

The total balance of supplementary pension obligations assumed by the Group over the years for its current and retired employees, which amounted to €19,109 million (covered mostly by in-house allowances) as of December 31, 2004, includes the obligations to those who have been Directors of the Bank during the year and who discharge (or have discharged) executive functions during the year. The total pension commitments for these Directors, together with the total sum insured under life insurance policies at that date and other items, amounted to €178 million as of December 31, 2004 (€162 million as of December 31, 2003 and €256 million as of December 31, 2002, of which €108 million related to the settlement of the pension rights referred to below).

95


Back to Contents

The following table provides information on the obligations undertaken and covered by the Group relating to pension commitments and other insurance for the Bank’s executive Directors:

Thousands of euros 





2004 2003 2002











Total Accrued   Total Accrued   Total Accrued  
PensionOtherPensionOtherPensionOther
ObligationsInsuranceObligationsInsuranceObligationsInsurance












 
Emilio Botín10,700  10,028  9,420  
Alfredo Sáenz46,061 7,724 52,807 7,573 55,138 3,877 
Matías R. Inciarte27,752 3,900 27,442 3,900 25,522 3,823 
Ana P. Botín9,742 1,258 7,736 1,258 6,656 1,258 
Francisco Luzón35,703 6,224 19,448 4,886 18,452 4,698 












 
Total129,958 19,106 117,461 17,617 115,188 13,656 












 

Additionally, other Directors benefit from life insurance policies at the Group’s expense, the related insured sum being €3 million as of December 31, 2004, 2003 and 2002.

In addition, the total pension commitments, together with the total sum insured under life insurance policies for the Bank’s Executive Officers (excluding executive Directors), amounted to €159 million as of December 31, 2004.

Pension settlement

Following the decision of Mr. Ángel Corcóstegui to resign, for personal reasons, in February 2002 from his position as First Vice Chairman of the Bank and Director (which entailed his corresponding resignation as Chief Executive Officer of the Bank and as member of the various Board Committees on which he sat), and in settlement for the pension commitments to him, the Bank paid on his resignation a gross amount of €108 million for his pension rights. This amount had been fully provided for as of that date. Upon payment, a withholding of 48% was made, and the amount withheld was paid into the Spanish Treasury. Accordingly, the net amount paid to Mr. Corcóstegui in this connection was €56 million. For more information, see “Legal Proceedings”.

Stock option plan

Our by-laws provide that Directors may also receive compensation in the form of shares of the Bank or options over the shares, or other remuneration linked to the share value following a resolution adopted by the shareholders at the General Shareholders’ Meeting (conducted in accordance with our by-laws and applicable Spanish legislation).

The details of the Bank’s stock options granted to the Board members as of December 31, 2004, are as follows:

          Options Granted Exercised Options                  


 Options at 01/01/04 Average Exercise Price Number Exercise Price Number Exercise Price Market Price Applied Options at December 31, 2004 Average Exercise Price Date of Commence - ment of Exercise Period Date of Expiration of Exercise
Period
     
 
 
 
 
 
 
 
 
 
 
 
 
Managers Plan 2000:                      
Emilio Botín150,000 10.545      150,000 10.545 12/30/03 12/29/05 
Alfredo Sáenz100,000 10.545      100,000 10.545 12/30/03 12/29/05 
Matías R. Inciarte125,000 10.545      125,000 10.545 12/30/03 12/29/05 
Antonio Escámez100,000 10.545      100,000 10.545 12/30/03 12/29/05 
Francisco Luzón100,000 10.545      100,000 10.545 12/30/03 12/29/05 
 
 
 
 
 
 
 
 
 
     
 575,000 10.545      575,000 10.545     
 
 
 
 
 
 
 
 
 
     
Long-term ncentive plan (I-06):                      
Emilio Botín  541,400 9.07    541,400 9.07 01/15/08 01/15/09 
Alfredo Sáenz  1,209,100 9.07    1,209,100 9.07 01/15/08 01/15/09 
Matías R. Inciarte  665,200 9.07    665,200 9.07 01/15/08 01/15/09 
Francisco Luzón  639,400 9.07    639,400 9.07 01/15/08 01/15/09 
 
 
 
 
 
 
 
 
 
     
   3,055,100 9.07    3,055,100 9.07     
 
 
 
 
 
 
 
 
 
     

The rights belonging to Ana P. Botín as beneficiary of the plan I-06 will be the ones that, by proposal of the Board of Directors of Banesto, the shareholders consent to at the Shareholders’ Meeting.

96


Back to Contents

Description of Stock Option and Compensation Plans

In recent years, the Bank has put in place compensation systems for its managers and employees linked to the market performance of the Bank’s shares based on the achievement of certain objectives. Below is a summary of the different stock option and compensation plans in effect as of January 1, 2004:

     Plan Four

Five of our officers participate in an option plan known as “Plan Four”. Each option received under this plan grants its holder the right to receive one share of Banco Santander Central Hispano ordinary common stock, par value €0.50. The exercise price of the shares subject to this plan is €7.84, and plan participants may exercise these options until December 30, 2005. Plan participants must hold the shares acquired through this plan for a period of twelve months following the date of exercise of the options. During 2004, 36,000 options were exercised and as of December 31, 2004, the balance of outstanding options under this plan was 228,000.

     Managers Plan 1999

As of January 1, 2004, 243 of our officers participated in an option plan known as the “Managers Plan 1999”. Each option received under this plan granted its holder the right to receive one share of Banco Santander Central Hispano ordinary common stock, par value €0.50. The exercise price of the shares subject to this plan was €2.29, and plan participants could exercise these options from December 31, 2001 until December 30, 2004. Plan participants must hold the shares acquired through this plan for a period of twelve months following the date of exercise of the options. During 2004, 1,139,488 options were exercised.

     Additional Managers Plan 1999

As of January 1, 2004, 14 of our officers participated in an option plan known as the “Additional Managers Plan 1999”. Each option received under this plan granted its holder the right to receive one share of Banco Santander Central Hispano ordinary common stock, par value €0.50. The exercise price of the shares subject to this plan was €2.41, and plan participants could exercise these options from April 1, 2002 until December 30, 2004. Plan participants must hold the shares acquired through this plan for a period of nine months following the date of exercise of the options. During 2004, 55,668 options were exercised.

     Investment Banking Plan

56 of our officers from the Global Wholesale Banking Division participate in an equity incentive plan known as the “Investment Banking Plan”. The number of options received by plan participants under this plan is based on the extent to which certain business objectives are achieved. Each option received under this plan grants its holder the right to receive one share of Banco Santander Central Hispano ordinary common stock, par value €0.50. The exercise price of the shares subject to this plan is €10.25, and plan participants may exercise the first 50% of the options granted from June 16, 2003, and the remaining 50% from June 16, 2004. The exercise period ended in both cases on June 15, 2005. During 2004, no options were exercised and as of December 31, 2004, the balance of outstanding options under this plan was 4,503,750.

     Young Executives Plan

111 of our officers participate in an option plan known as the “Young Executives Plan”. Each option received under this plan grants its holder the right to receive one share of Banco Santander Central Hispano ordinary common stock, par value €0.50. The exercise price of the shares subject to this plan is €2.29, and plan participants may have exercized the first 50% of the options granted from July 1, 2003 until June 30, 2005 and the remaining 50% from July 1, 2004 until June 30, 2005. Plan participants must hold the shares acquired through this plan for a period of twelve months following the date of exercise of the options. During 2004, 562,250 options were exercised and as of December 31, 2004, the balance of outstanding options under this plan was 364,000.

97


Back to Contents

     Managers Plan 2000

970 of our officers participate in an option plan known as the “Managers Plan 2000”. Each option received under this plan grants its holder the right to receive one share of Banco Santander Central Hispano ordinary common stock, par value €0.50. The exercise price of the options subject to this plan is €10.55, and plan participants may exercise these options from December 30, 2003 until December 29, 2005. Plan participants must hold the shares acquired through this plan for a period of twelve months following the date of exercise of the options. As of December 31, 2004, the balance of outstanding options under this plan was 13,341,000.

     European Branches Plan

27 of our officers participate in an incentive plan known as the “European Branches Plan”. Subject to the achievement of certain objectives, the beneficiaries of this plan will receive a payment in cash or in shares of Banco Santander Central Hispano. For purposes of the calculation of the number of shares to be delivered, the share price is calculated at the average quoted price of the month previous to the incorporation to the branch and plan participants could exercise 1,615,000 of the options granted from July 1, 2004 until July 15, 2004, and may exercise the remaining options granted from July 1, 2005 until July 15, 2005. During 2004, 140,000 options were exercised and as of December 31, 2004, the balance of outstanding shares to be delivered under this plan was 2,690,000.

98


Back to Contents

Stock Option and Compensation Plans

        Number of Shares      Euros        Year Granted    Qualifying Group    Number of People     Date of Commencement  of Exercise Period     Date of Expiration  of Exercise Period     

Exercise Price
 
 
 
 
 
 
 
 
Plans in force at January 1, 200236,025,123 8.64           
 
 
           
Options granted2,895,000 9.41           
Of which:              
   European branches plan2,895,000 9.41           
               
Options exercised(4,637,240)4.15           
Of which:              
   Plan Four(1,558,100)7.84           
   Managers Plan 1999(3,000,700)2.29           
   Additional Managers Plan 1999(78,440)2.41           
 
 
           
Options canceled or not exercised(6,974,580)           
 
 
           
Plans in force at December 31, 200227,308,303 9.32           
 
 
           
               
Options granted1,410,000 6.55           
Of which:              
   European branches plan1,410,000 6.55           
               
Options exercised(965,087)2.29           
Of which:              
   Managers Plan 99(678,325)2.29           
   Young Executives Plan(262,250)2.29           
   Additional Managers Plan 99(24,512)2.41           
               
Options canceled or not exercised(2,013,250)           
 
 
           
Plans in force at December 31, 200325,739,966 9.38           
 
 
           
Options exercised(1,933,406)(2.83)          
Of which:              
   Plan Four(36,000)7.84           
   Managers Plan 99(1,139,488)2.29           
   Additional Managers Plan 99(55,668)2.41           
   Young Executives Plan(562,250)2.29           
   European branches plan(140,000)8.23           
               
Options canceled or not exercised(2,679,810)           
 
 
           
Plans in force at December 31, 200421,126,750 9.94           
 
 
           
Of which:              
   Plan Four228,000 7.84 1998 Managers 5 01/09/03 12/30/05 
   Investment Bank Plan4,503,750 10.25 2000 Managers 56 06/16/03 06/15/05 
   Young Executives Plan364,000 2.29 2000 Managers 111 07/01/03 06/30/05 
   Managers Plan 200013,341,000 10.55 2000 Managers 970 12/30/03 12/29/05 
   European branches plan2,690,000 7.60 (*)2002 and 2003 Managers 27 07/01/05 07/15/05 
              

(*)    The average exercise price ranges from €5.65 to €10.15 per share.

99


Back to Contents

The option plans on shares of the Bank originally granted by management of Abbey to its employees (on Abbey shares) are as follows:

  Plans in Force at 
December 31, 2004
  Number
 of Shares
     Average Exercise Price   Qualifying 
Group
 Date of Commencement
of Exercise
 Period
     Date of
Expiration
of Exercise
 Period
     

Pounds Euros (*)
 
 
 
 
 
 
 
Executive options358,844 4.16 5.90 Managers 03/25/99 04/04/14 
Employee options56,550 5.90 8.37 Employees 09/09/99 09/08/06 
Sharesave17,260,173 3.56 5.05 Employees 04/01/04 10/01/11 
 
 
 
       
 17,675,567 3.58 5.08       
 
 
 
       

(*)    The euro/pound sterling exchange rate was €1.4183 per pound as of December 31, 2004.

Lastly, on December 20, 2004, the Board of Directors decided to implement, pursuant to the approval of shareholders at our General Shareholders’ Meeting held on June 18, 2005, a new long-term incentive plan (I-06) in the form of stock options tied to the achievement of two objectives: a revaluation of the Bank’s share price and growth in earnings per share, in both cases above a sample of comparable banks. 2,750 officers are covered by this plan with a total of up to 103,050,000 options of Bank shares already granted at an exercise price of €9.07. The exercise period is from January 15, 2008 to January 15, 2009.

C. Board practices.

Date of expiration of the current term of office of the directors and the period during which the directors have served in that office:

The period during which the Directors have served in their office is shown in the table under Section A of this Item 6.

The date of expiration of the current term of office is shown in the table below:

 Name Date of expiration
   
 Emilio Botín 1st half 2008
 Fernando de Asúa 1st half 2007
 Alfredo Sáenz 1st half 2006
 Matías R. Inciarte 1st half 2008
 Manuel Soto 1st half 2008
 Assicurazioni Generali, S.p.A 1st half 2007
 Antonio Basagoiti 1st half 2007
 Ana P. Botín 1st half 2006
 Emilio Botín O 1st half 2006
 Javier Botín 1st half 2008
 Lord Burns 1st half 2006
 Guillermo de la Dehesa 1st half 2008
 Rodrigo Echenique 1st half 2006
 Antonio Escámez 1st half 2007
 Francisco Luzón 1st half 2007
 Abel Matutes 1st half 2008
 Mutua Madrileña Automovilista 1st half 2007
 Luis Ángel Rojo 1st half 2008
 Luis Alberto Salazar-Simpson 1st half 2007

The terms and conditions of the contracts which, following a report from the Appointments and Remuneration Committee and approval by the Board, have been entered into by the Bank with its executive Directors Alfredo Sáenz, Matías R. Inciarte, Ana P. Botín and Francisco Luzón, can be summarized (notwithstanding certain specific provisions for each of the Directors in question) as follows:

100

Back to Contents

(i) Exclusivity and non-competition

Executive Directors may not enter into other service contracts with other companies or institutions, unless prior authorization is obtained from the Board of Directors, an obligation of non-competition being established with respect to companies and activities of a nature similar to that of the Bank and its consolidated Group.

(ii) Code of Conduct

Mention is made of the obligation to strictly observe the provisions of the Grupo Santander’s General Code and Code of Conduct in Securities Markets, specifically with respect to rules of confidentiality, professional ethics and conflict of interests.

(iii) Remuneration

The remuneration for undertaking their executive responsibilities consists basically of a fixed amount, to be reviewed yearly, and a variable amount in terms of the criteria established by the Bank from time to time.

In addition, executive Directors are entitled to receive a pension supplement in the event of early retirement or retirement, which may be externalized by the Bank. The Bank may request executive Directors to take early retire, provided they have reached the age of 50 and have served more than 10 years in the Bank and/or other Group companies, although the Bank may order an extension of their professional duties for 6 months in order to arrange for another Director to take over their responsibilities. Likewise, executive Directors may to take early retirement at their own request if they are over 55 and have served the Bank and/or other Group companies for 10 years. In any event, any decision regarding retirement or early retirement should be presented with 60 days’ notice.

The right to a pension supplement is also applicable (with certain differences between some contracts and others) if the Director’s services are terminated due to the coincidence of different objective circumstances such as those affecting the functional and organic status of the executive Director.

Pension rights are also recognized in favor of the spouse (widow) and children (orphans) in cases of death and permanent disability of the executive Director.

Generally, the amount of such pension supplement consists of the amount necessary to reach an annual gross amount equivalent to 100% of the fixed salary received by the Director in question at the time when he or she actually ceased working, plus 30% of the average of the last three variable remuneration amounts received. In certain cases, if the early retirement occurs at the request of the Director, the amount resulting after applying the above criterion would be reduced by percentages ranging from 20% to 4% in terms of the Director’s age on early retirement.

Receipt of pension supplements will be incompatible with the rendering of services to competitors of the Bank or its Group, unless the Bank’s express authorization is received.

Remuneration for undertaking executive responsibilities is compatible with the receipt of amounts specified by the By-laws (participation in earnings) and an attendance fees applicable to them merely in their capacity as members of the Board of Directors, as expressly established by the By-laws and the Regulations of the Bank’s Board of Directors.

(iv) Termination

The duration of such contracts is indefinite. However, if a contract is terminated owing to breach of an executive Director’s responsibilities or of his or her own free will, he or she will not be entitled to any financial compensation.

Whenever termination is attributable to the Bank or due to objective circumstances, the Director will be entitled to receive the following items of remuneration: a) the pension supplements which in each case are recognized in his or her favor on changing to early retired or retired status; or b) in certain cases, indemnities which, for an amount up to 5 years’ fixed annual salary, are established in his or her contract depending on the date on which termination occurs.

101


Back to Contents

(v) Insurance

The Bank provides life and accident insurance to its executive Directors, with coverage varying in each case depending on the policy established by the Bank for its senior management, as well as health insurance consisting of reimbursement.

(vi) Confidentiality and return of documents

A strict confidentiality obligation is established throughout the duration of the Director’s relationship with the Bank and also following termination of such relationship, consisting of the obligation to return to the Bank all documents and objects in possession of the executive Director relating to his or her activity.

     Compliance with NYSE Listing Standards on Corporate Governance

On November 4, 2003, the SEC approved new rules proposed by the New York Stock Exchange (NYSE) intended to strengthen corporate governance standards for listed companies. In compliance therewith, the following is a summary of the significant differences between our corporate governance practices and those applicable to domestic issuers under the NYSE listing standards.

Independence of the Directors on the Board of Directors

Under the NYSE corporate governance rules, a majority of the Board of Directors must be composed of independent directors, the independence of whom is determined in accordance with highly detailed rules promulgated by the NYSE. Spanish law does not contain any such requirements. The Board of Directors of Banco Santander Central Hispano has six independent directors (out of nineteen Directors total), as defined in Article 5 of the Regulations of the Board of Directors. We have not determined whether or not the directors on the Banco Santander Central Hispano Board would be considered independent under the NYSE rules. Article 5 of the Regulations of the Board of Directors defines the concept of an independent director as follows:

“Independent directors shall be deemed to be those external or non-executive Directors who: (i) are not, and do not represent, shareholders who have the power to influence the control of the Company; (ii) have not held executive positions therein in the last three years; (iii) are not connected to executive Directors by a family or professional bond; or (iv) do not maintain and have not maintained any relations with the Company or the Group which may impair their independence.”

Independence of the Directors on the Audit and Compliance Committee

Under the NYSE corporate governance rules, a majority of the audit committee must be composed of independent directors and by July 31, 2005, all members of the audit committee must be independent. Independence is determined in accordance with highly detailed rules promulgated by the NYSE.

The Audit and Compliance Committee of the Board of Directors of Banco Santander Central Hispano is composed of six Directors, five of whom are independent in accordance with the standards set forth in the previously mentioned Article 5 of the Regulations of the Board. These independence standards may not necessarily be consistent with, or as stringent as, the director independence standards established by the NYSE. Under Spanish law, a majority of the members and the chairman of the audit committee must be non-executive. All members of our Audit and Compliance Committee are non-executive Directors and its Chairman is independent in accordance with the standards set forth by the Regulations of the Board. The composition of the Audit and Compliance Committee is described under “Item 6. Directors, Senior Management and Employees—C. Board Practices—Audit and Compliance Committee and Appointments and Remuneration Committee”.

Independence of the Directors on the Appointments and Remuneration Committee

In accordance with the NYSE corporate governance rules, all U.S. companies listed on the NYSE must have a compensation committee and a nominations committee and all members of such committees must be independent in accordance with highly detailed rules promulgated by the NYSE. Under Spanish law, these committees are not required, though there is a non-binding recommendation for listed companies in Spain to have these committees and for them to be composed of non-executive directors. Banco Santander Central Hispano satisfies this non-binding recommendation. The composition of the Appointments and Remuneration Committee is described under “Item 6. Directors, Senior Management and Employees—C. Board Practices—Audit and Compliance Committee and Appointments and Remuneration Committee”.

102


Back to Contents

Separate Meetings for Non-Management Directors

In accordance with the NYSE corporate governance rules, non-management directors must meet periodically outside of the presence of management. Under Spanish law, this practice is not contemplated and as such, the non-management Directors on the Board of Directors of Banco Santander Central Hispano do not meet outside of the presence of the Directors who also serve in a management capacity.

Code of Ethics

Under the NYSE corporate governance rules, all U.S. companies listed on the NYSE must adopt a Code of Business Conduct and Ethics which contains certain required topics. In March 2000, Banco Santander Central Hispano adopted a “General Code of Conduct”, which applies to all members of the boards of the companies of the Group, to all employees subject to the Code of Conduct in the Securities Market, including the Bank’s Chairman, Chief Executive Officer, Chief Financial Officer and Chief Accounting Officer, and to all those employees designated by the Human Resources Division that have been specifically informed of their subjection to this General Code of Conduct. On July 28, 2003, the Board approved amendments to the General Code of Conduct to conform it to the requirements of Law 44/2002 (November 2, 2002) on reform measures of the financial system (see above ‘‘Recent Legislation’ 6; ). The new Code entered into force on August 1, 2003 and replaced the previous one. The General Code of Conduct establishes the principles that guide the actions of officers and Directors including ethical conduct, professional standards and confidentiality. It also establishes the limitations and defines the conflicts of interests arising from their status as senior executives or Directors.

As of December 31, 2004, no waivers with respect to the General Code of Conduct had been applied for or granted.

In addition, the Group abides by a Code of Conduct in the Securities Market, which was also updated on July 28, 2003. This code establishes standards and obligations in relation to securities trading, conflicts of interest and the treatment of price sensitive information.

Both Codes are available to the public on our website, which does not form part of this annual report on Form 20-F, at www.gruposantander.com under the heading “Corporate Governance – Internal Code of Conduct”.

Audit and Compliance Committee and Appointments and Remuneration Committee

An Audit and Compliance Committee and an Appointments and Remuneration Committee operate as part of the Board of Directors. The Audit and Compliance Committee consists exclusively of 6 external Directors (5 of whom are independent in accordance with the principles set forth in Article 5 of the Regulations of the Board). The Appointments and Remuneration Committee consists of 5 external Directors (4 of whom are independent in accordance with the principles set forth in Article 5 of the Regulations of the Board). These independence standards may not necessarily be consistent with, or as stringent as, the director independence standards established by the NYSE.

The Audit and Compliance Committee:

The Audit and Compliance Committee was created to provide support and specialization in the tasks of controlling and reviewing the accounts and compliance. Its mission, which has been defined and approved by the Board, is established in the by-laws and in the Regulations of the Board. Only non-executive Directors can be members of this Committee with independent Directors (as defined in the Regulations of the Board) having a majority representation. Its Chairman must always be an independent Director (as defined in the Regulations of the Board) and someone who has the necessary knowledge and experience of accounting techniques and principles. Currently, the Chairman of the Audit and Compliance Committee is Mr. Manuel Soto, the Fourth Vice-Chairman of the Board of Directors.

103


Back to Contents

Functions of the Audit and Compliance Committee:

 

Have its Chairman and/or Secretary report to the General Shareholders’ Meeting with respect to matters raised therein by shareholders regarding its powers.

   
 Propose the appointment of the Auditor, as well as the conditions in which such Auditor will be hired, the scope of its professional duties and, if applicable, the revocation or non-renewal of its appointment.
   
 Review the accounts of the Bank and the Group, monitor compliance with legal requirements and the proper application of generally accepted accounting principles, and report on the proposals for alterations to the accounting principles and standards suggested by management.
   
 Supervise the internal audit services.
   
 Know the process for gathering financial information and the internal control systems.
   
 Serve as a channel of communication between the Board and the Auditor, assess the results of each audit and the response of the management team to its recommendations, and act as a mediator in the event of disagreement between the Board and the Auditor regarding the principles and standards to be applied in the preparation of the financial statements. Specifically, it shall endeavor to ensure that the statements ultimately drawn up by the Board are submitted to the General Shareholders’ Meeting without any qualifications or reservations in the Auditor’s report.
   
 Supervise the fulfillment of the audit contract, endeavoring to ensure that the opinion on the annual financial statements and the main contents of the Auditor’s report are set forth in a clear and accurate fashion.
   
 Watch over the independence of the Auditor, by taking notice of those circumstances or issues that might risk such independence and any others related to the development of the auditing procedure, as well as receive information and maintain such communication with the Auditor as is provided for in legislation regarding the auditing of financial statements and in technical auditing regulations. And, specifically, verify the percentage represented by the fees paid for any and all reasons of the total income of the audit firm, and the length of service of the partner who leads the audit team in the provision of such services to the Company. The annual report registered before the Mercantile Register shall set forth the fees paid to the audit firm, including information relating to fees paid for professional services other than audit work.
   
 Review, before dissemination thereof, all periodical financial information which, in addition to the annual information, is provided to the markets and the supervising authorities thereof, and supervise that such information is prepared in accordance with the same principles and practices applicable to the annual financial statements.
   
 Supervise the observance of the Code of Conduct of the Group in the Securities Markets, the Manuals and procedures for the prevention of money laundering and, in general, the rules of governance and compliance in effect in the Company, and make such proposals as are deemed necessary for the improvement thereof. In particular, the Committee shall have the duty to receive information and, if applicable, issue a report on disciplinary penalties to be imposed upon members of the Senior Management.
   
 Review compliance with such courses of action and measures as result from the reports issued or the inspection proceedings carried out by the administrative authorities having functions of supervision and control.
   
 Know and, if applicable, respond to the initiatives, suggestions or complaints put forward or raised by the shareholders regarding the area of authority of this Committee and which are submitted to it by the Office of the General Secretary of the Company.
   
 Report on any proposed amendments to the Regulations of the Board prior to the approval thereof by the Board of Directors.

104


Back to Contents

The Audit and Compliance Committee has issued a report which was distributed together with the Group’s 2004 Annual Report and which comprised a detailed account of the following points:

 Composition, function and procedures of the Committee.
   
 Activity during 2004, grouped according to the different basic functions of the Committee:
    
  Financial Information
  The Auditor
  Internal Group control systems
  Internal Auditing
  Compliance and Prevention of Money-Laundering
  Corporate Governance
  Measures proposed by the Supervisory Authorities
  Information provided to the Board and to the shareholders at the General Shareholders Meeting, and evaluation of efficiency and compliance with the rules and procedures of governance of the Bank.
   
 Evaluation by the Committee of the fulfilment of its duties in 2004.

The Group’s 2004 Audit and Compliance Committee report is available on the Group’s website, which does not form part of this annual report on Form 20-F, at www.gruposantander.com under the heading “Information for Shareholders and Investors – Corporate Governance – Commitees Report”.

The following are the current members of the Audit and Compliance Committee:

 Name Position
 Manuel Soto Chairman
 Fernando de Asúa Member
 Rodrigo Echenique Member
 Abel Matutes Member
 Luis Angel Rojo Member
 Luis Alberto Salazar-Simpson Member

Ignacio Benjumea also acts as Secretary to the Audit and Compliance Committee but is classified as a non-member.

The Appointments and Remuneration Committee:

The Regulations of the Board state that the members of this Committee must all be non-executive Directors with independent Directors (as defined in the Regulations of the Board) having a majority representation and an independent Director as Chairman (as defined in the Regulations of the Board).

Currently, the Chairman of the Appointments and Remuneration Committee is Fernando de Asúa, the First Vice Chairman of the Board of Directors.

Functions of the Appointments and Remuneration Committee

 

Establish and review the standards to be followed in order to determine the composition of the Board and select those persons who will be proposed to serve as Directors.

   
 Prepare, by following standards of objectiveness and conformance to the corporate interests, the proposals for appointment, re-election and ratification of Directors provided for in Article 19, section 2 of the Regulations of the Board, as well as the proposals for appointment of the members of each of the Committees of the Board of Directors.
   
 Propose to the Board the form and amount of, and the procedures relating to, the annual compensation of the Directors – both for their performance as such and for their performance in the Bank of duties other than those of a Director – and of the Executive Vice Presidents, and periodically review the compensation programs, assessing the appropriateness and yield thereof and endeavoring to ensure that the compensation of Directors shall conform to standards of moderation and correspondence to the earnings of the Bank.
   
 Watch over the transparency of such compensation and the inclusion in the annual report registered before the Mercantile Register and in the annual corporate governance report of information regarding the compensation of Directors and, for such purposes, submit to the Board any and all information that may be appropriate.
   
 Watch over compliance by the Directors with the duties prescribed in Article 27 of the Regulations of the Board, prepare the reports provided for therein and receive information, and, if applicable, prepare a report on the measures to be adopted with respect to the Directors in the event of non-compliance with the above- mentioned duties or with the Code of Conduct of the Group in the Securities Markets.

 

105


Back to Contents

The Appointments and Remuneration Committee issued a report which was distributed together with the Group’s 2004 Annual Report and which comprised a detailed account of the following points:

 Composition
 Functions
 Activity during 2004, grouped according to the different functions of the Committee
    
  Appointments and resignations of Directors
  Remuneration
  Compliance and obligations of the Directors

The Group’s 2004 Appointments and Remuneration Committee report is available on the Group’s website, which does not form part of this annual report on Form 20-F, at www.gruposantander.com under the heading “Information for Shareholders and Investors – Corporate Governance – Commitees Report”.

The following are the members of the Appointments and Remuneration Committee:

 Name Position 
 Fernando de Asúa Chairman
 Manuel Soto Member
 Guillermo de la Dehesa Member
 Rodrigo Echenique Member
 Luis Angel Rojo Member

Ignacio Benjumea also acts as Secretary to the Appointments and Remuneration Committee but is classified as a non-member.

     D. Employees.

At December 31, 2004, we had 126,488 employees (103,038 employees in 2003 and 104,178 in 2002) of which 33,353 were employed in Spain (34,956 in 2003 and 35,887 in 2002) and 93,135 were employed outside Spain (68,082 in 2003 and 68,291 in 2002), of which 24,361 were from Abbey. The terms and conditions of employment in the private sector banks in Spain are negotiated on an industry-wide basis with the trade unions. This process has historically produced collective agreements binding upon all the private banks and their employees. A new agreement was signed on May 11, 2005 and expires on December 31, 2006.

106


Back to Contents

The table below shows our employees by geographic area:

 Number of employees 
 
 
 2004 2003 2002 
 
 
 
 
SPAIN33,353 34,956 35,887 
       
LATIN AMERICA57.135 57,048 56,670 
Argentina5,789 5,342 4,940 
Bolivia323 319 333 
Brazil20,903 21,841 20,691 
Chile9,085 8,970 9,701 
Colombia1,729 1,808 2,049 
Mexico12,525 11,852 11,376 
Paraguay  62 
Peru521 472 461 
Puerto Rico1,622 1,621 1,572 
Uruguay250 250 291 
Venezuela4,388 4,573 5,194 
       
EUROPE10,914 10,287 10,943 
Czech Republic275 229  — 
Germany1,824 2,081 2,753 
Belgium58 59 71 
France28 30 39 
Hungary72 67   
Ireland8 7 11 
Italy622 511 480 
Norway496  —  — 
Poland801 50  — 
Portugal6,438 7,035 7,340 
Switzerland173 149 165 
The Netherlands57 —   — 
United Kingdom (excluding Abbey, see below)62 69 84 
       
USA623 653 535 
       
ASIA10 11 59 
Philippines — —  48 
Hong Kong6 5 5 
Japan4 6 6 
       
OTHERS92 83 84 
Bahamas70 64 64 
Others22 19 20 
 
 
Subtotal102,127 103,038 104,178 
 
 
Abbey National plc24,361  — —  
 
 
Total126,488 103,038 104,178 
 
 

As of December 31, 2004, we had 2,739 temporary employees (2,172 at December 31, 2003 and 1,622 at December 31, 2002).

107


Back to Contents

     E. Share ownership.

As of June 15, 2005, the direct, indirect and represented holdings of our current directors were as follows:

 Direct  Indirect stake     % of 
DirectorsStakeand representedTotal sharesCapital stock
 



Emilio Botín (1)1,488,712 98,609,696 100,098,408 2.028 
Fernando de Asúa24,488 22,400 46,888 0.001 
Alfredo Sáenz336,125 1,290,962 1,627,087 0.026 
Matías R. Inciarte540,947 120,944 661,891 0.011 
Manuel Soto 200,000 200,000 0.003 
Assicurazioni Generali S.p.A12,276,056 38,835,343 51,111,399 0.817 
Antonio Basagoiti512,000  512,000 0.008 
Ana P. Botín (1)4,977,323 4,024,646 9,001,969 0.001 
Emilio Botín O. (1)9,041,480 1,567,724 10,609,204 0.025 
Javier Botín (1)8,793,481 2,000,000 10,793,481 0.032 
Lord Burns (Terence)27,101  27,101 0.000 
Guillermo de la Dehesa100  100 0.000 
Rodrigo Echenique651,598 7,344 658,942 0.011 
Antonio Escámez556,899  556,899 0.009 
Francisco Luzón1,214,883 723 1,215,606 0.019 
Abel Matutes52,788 86,150 138,938 0.002 
Mutua Madrileña Automovilista65,068,029  65,068,029 1.040 
Luis Angel Rojo1  1 0.000 
Luis Alberto Salazar-Simpson32,865 4,464 37,329 0.001 
 
 
 
 
 
 105,594,876 146,770,396 252,365,272 4.035 
 
 
 
 
 

        
(1)

Emilio Botín has voting rights of 76,514,628 shares owned by Marcelino Botín Foundation (1.22% of share capital), of 8,096,742 shares the ownership of which corresponds to Jaime Botín, of 8,916,751 shares the ownership of which corresponds to Ana P. Botín, of 9,036,292 shares the ownership of which corresponds to Emilio Botín O., and of 8,793,481 shares the ownership of which corresponds to Javier Botín. Therefore, the table contains the number of shares of direct and indirect participation of each of the last three cited above who are Directors of the Board. However, under the column of percentage over the share capital, the participation of these three Directors is accounted together with the shares owned by Emilio Botín or for which he has proxy rights.

The options granted to the Bank´s Directors, managers and employees are described in the table under “Section B. Compensation” above.

Banco Santander Central Hispano’s capital is comprised of only one class of shares, all of which are ordinary and have the same rights.

As of June 15, 2005 our current Executive Officers (not Directors) referred to above under Section A of this Item 6 as a group beneficially owned, directly or indirectly, 2,523,727 ordinary shares, or 0.04% of our issued and outstanding share capital as of that date. Together with the options granted, no individual executive officer beneficially owns, directly or indirectly, one percent or more of the outstanding share capital as of that date.

Item 7. Major Shareholders and Related Party Transactions

     A. Major shareholders.

As of December 31, 2004, to our knowledge no person beneficially owned, directly or indirectly, 5% or more of our shares.

At December 31, 2004 a total of 520,145,919 shares, or 8.32% of our share capital, were held by 794 registered holders with registered addresses in the United States and Puerto Rico, including JPMorgan Chase, as depositary of our American Depositary Share Program. These shares were held by 654 record holders. Since certain of such shares and ADRs are held by nominees, the foregoing figures are not representative of the number of beneficial holders. Our directors and executive officers did not own any ADRs as of December 31, 2004.

108


Back to Contents

To our knowledge, we are not controlled directly or indirectly, by any other corporation, government or any other natural or legal person. We do not know of any arrangements which would result in a change of our control.

     B. Related party transactions.

Loans made to members of our Board of Directors and to our Executive Officers

Our direct or indirect risk exposure to the Bank’s Directors as of December 31, 2004, amounted to €10.8 million (€10.1 and €14.4 million as of December 31, 2003 and 2002, respectively) of loans and credits to such directors and €0.2 million (€0.4 and €1.2 million as of December 31, 2003 and 2002, respectively) of guarantees provided to them. These loans and credits and guarantees were granted at market rates in all cases.

The detail by director as of December 31, 2004, is as follows:

 Thousands of Euros   

Loans and    
Credits Guarantees Total

 
 
Emilio Botín2,768  2,768 
Antonio Basagoiti211 1 212 
Ana P. Botín26  26 
Javier Botín336  336 
Rodrigo Echenique95 121 216 
Antonio Escámez273  273 
Francisco Luzón1,169  1,169 
Abel Matutes5,861  5,861 
Mutua Madrileña Automovilista6 47 53 
Luis Alberto Salazar-Simpson36  36 
 
 
 
 
 10,781 169 10,950 
 
 
 
 

Additionally, the total amount of loans and credits and guarantees made by us to our Executive Officers who are not Directors, as of December 31, 2004, amounted to €6.8 million.

Loans extended to related parties were made in the ordinary course of business, on substantially the same terms, including interest rates and collateral, as those prevailing at the time for comparable transactions with other persons, and did not involve more than the normal risk of collectibility or present other unfavorable features.

Loans made to other Related Parties

The companies of the Group engage, on a regular and routine basis, in a number of customary transactions among Group members, including:

 

overnight call deposits;

 foreign exchange purchases and sales;
 derivative transactions, such as forward purchases and sales;
 money market fund transfers;
 letters of credit for imports and exports;

and others within the scope of the ordinary course of the banking business, such as loans and other banking services to our shareholders, to employees of all levels, and the associates and the members of the families of all the above-mentioned, as well as those other businesses conducted by the companies of the Group. All these transactions are made:

 

in the ordinary course of business;

 on substantially the same terms, including interest rates and collateral, as those prevailing for comparable transactions with other persons; and
 did not involve more than the normal risk of collectibility or present other unfavorable features.

109


Back to Contents

As of December 31, 2004, an aggregate of €1,579.5 million in loans and credits to non-consolidable and associated companies was outstanding (€1,445.5 and €1,364.5 million as of December 31, 2003 and 2002, respectively). These loans and credits represented 0.5% of our total net loans and credits and 4.9% of our total stockholders´ equity at December 31, 2004 (0.8% and 7.6%, respectively, at December 31, 2003, and 0.8% and 7.5%, respectively, at December 31, 2002).

For more information, see Notes 3 and 24 to our Consolidated Financial Statements.

     C. Interests of experts and counsel.

Not Applicable

110


Back to Contents

Item 8. Financial Information

     A. Consolidated statements and other financial information.

Financial Statements

See Item 18 for our Consolidated Financial Statements.

 (a)Index to Consolidated Financial Statements of Banco Santander Central Hispano, S.A.
   
Page 

 
Report of Deloitte, S.L.F-1 
Consolidated Balance Sheets as of December 31, 2004, 2003 and 2002F-2 
Consolidated Statements of Income for the Years Ended December 31, 2004, 2003 and 2002F-4 
Notes to the Consolidated Financial StatementsF-5 

Legal Proceedings

Banco Santander Central Hispano

The resolutions adopted at the Bank’s general shareholders’ meetings held on January 18, 2000 and on March 4, 2000, approving the capital increases agreed in connection with the exchange offer made by The Royal Bank of Scotland Group plc. with National Westminster Bank plc., and in connection with the Bank’s acquisitions of the Portuguese banks Banco Totta & Açores and Crédito Predial Portugués and the resolution adopted the Bank’s general shareholders’ meeting held on March 4, 2000 approving the capital increase necessary to carry out the exchange offers for shares of Banco Rio de la Plata, have been challenged under Spanish law. One plaintiff shareholder, in the case of the resolutions adopted in the first meeting and two plaintiff shareholders, in the case of the resolutions adopted in the second meeting, have challenged these resolutions on the grounds that, among other things, they were provided with insufficient information in connection with the vote on these resolutions and that the resolutions excluding the preemptive rights of shareholders were not validly adopted. In the proceedings, the plaintiffs have requested the court to declare that the above resolutions (and other ones adopted in the same meetings) are null and void. The first claim was rejected by the court in April 2001, and the plaintiff appealed the court’s rejection of his claim. The plaintiff´s appeal was then rejected by the court on December 2, 2002. The plaintiff has appealed for redress and the Bank has asked the court not to admit such appeal. The second claim was rejected by the courts of the city of Santander on November 29, 2002 and the plaintiffs appealed. Such appeal was subsequently rejected by the court on July 5, 2004. The plaintiffs responded and the court admitted the response of one of the plaintiffs and dismissed the other. The Bank has requested that the appeals not be admitted. The Bank cannot anticipate the outcome of these claims. Under Spanish law, if the claims were to prevail, the capital increase resolutions adopted on January 18, 2000, and on March 4, 2000, could be declared null and void. The effect under Spanish law of the declaration of nullity of a listed company’s share capital increase is highly uncertain and the Bank is unable to anticipate what the outcome for it and its shareholders would be if these claims were to prevail.

The resolutions adopted at the Bank’s shareholders’ meeting held on March 10, 2001, have been challenged under Spanish law by three shareholders who filed their claim before the courts of the city of Santander. These shareholders claim that the Bank did not comply with certain provisions of Spanish corporate law with respect to the resolutions adopted in said shareholders’ meeting. The challenged resolutions include the approval of the Bank’s annual accounts, the approval of a capital increase in exchange of cash, the approval of a capital increase in exchange of shares of Banco Rio de la Plata and BRS Investments and the approval of various issuances of bonds. In their complaints, the plaintiff shareholders asked the Court to declare the resolutions null and void and that the registration of the resolutions in the Commercial Registry also be annulled. The claim was rejected by the court in March 2002. The plaintiff shareholders appealed such rejection and, although the court allowed the admission of new evidence, the claim was again rejected on April 13, 2004. One of the plaintiffs has appealed for redress and the Bank has asked the court that this appeal not be admitted.

The resolutions adopted at the Bank’s shareholders’ meeting held on February 9, 2002, have been challenged under Spanish law by one shareholder who has filed his claim before the courts of the city of Santander. The challenged resolutions include the approval of the payment of an interim dividend, the re-election of Arthur Andersen y Cía, S. Com. as the external auditor of the Bank, the approval of a capital increase in exchange of shares of the German Company AKB Holding Gmbh and the approval of various issuances of bonds. Among other things, the plaintiff alleges the infringement of the shareholders’ rights of participation during the meeting and of receipt of information regarding the different issues to be voted on in the meeting; and that the resolutions excluding the preemptive rights of shareholders were not validly adopted. The plaintiff shareholder asked the Court to declare the above resolutions (and others adopted in the same meeting) null and void and that the registration of the resolutions in the Commercial Registry also be annulled. On September 9, 2002 the Court rejected the claim. The plaintiff appealed the rejection but the court rejected the appeal on January 14, 2004. The plaintiff has appealed for redress and the Bank has asked the Court not to admit such appeal.

111


Back to Contents

The resolutions adopted at the Bank’s shareholders’ meeting held on June 24, 2002 have been challenged under Spanish law by one shareholder who filed his claim before the courts of the city of Santander. The challenged resolutions include the approval of the Bank’s annual accounts and the rejection by the shareholders meeting of the proposals made by the plaintiff shareholder and another shareholder to file a claim requesting the declaration of the Directors’ liability in connection with the investments made by the Bank in Argentina, as well as the proposal made by another shareholder for the dismissal of one of the Directors. The Bank responded to the claim on October 5, 2002. During the term to respond to this claim, the Bank was required to respond to another claim, filed by a different shareholder, challenging some of the resolutions adopted at the same meeting. The claim was admitted by the same court of the city of Sant an der that is in charge of the first proceeding and has been joined to this proceeding, so both proceedings will be carried out jointly. The Bank responded to this second claim on October 25, 2002. The hearing took place on April 21, 22, and 24, and the court dismissed the claim on May 29, 2003. The plaintiffs have appealed such decision and the Bank has already answered the appeal. On May 23, 2005, the court decided not to admit a new piece of evidence requested by one of the plaintiffs. Such plaintiff has requested the court’s decision to be redressed.

Since fiscal year 1992, the Madrid Central Pre-Trial Investigation Court No. 3 has maintained pre-trial investigative proceedings – now Summary Proceedings – in order to determine liabilities of the Bank, its Chairman and three of its Officers with respect to certain credit assignment transactions (operaciones de cesión de crédito) carried out by Banco Santander, S.A. between fiscal years 1987 and 1989. In the opinion of the Bank and its internal and external advisors, the final result of this litigation will be favourable to the Bank, its Chairman and three of its Officers, and does not require a specific additional reserve. On July 16, 1996, the Madrid Central Pre-Trial Investigation Court No. 3, pursuant to a request made to such effect by the Attorney General after having consulted the Spanish Tax Authority, dismissed certain but not all the claims against the Bank, its Chairman and three of its Officers. Thereafter, the Attorney General – representative of the Tax Authority – and the Office of the Public Prosecutor repeatedly requested the dismissal of the remaining claims and the removal of the case from the docket. However, on June 27, 2002, the court changed the cited proceedings into a Summary Proceeding. Such decision was appealed by the Office of the Public Prosecutor, the Bank, its Chairman and three of its Officers. On June 23, 2003, the Panel Two of the Criminal Division of the National Criminal and Administrative Court (Audiencia Nacional) admitted partially such appeals, explicitly acknowledging that the marketing of the credit assignment transactions with clients had been legal, and reducing the number of transactions under scrutiny – and with respect to which the Bank’s possible involvement is still being alleged – from 138 to 38, with respect to the remaining 38 transactions under scrutiny, the Attorney General and the Office of the Public Prosecutor have generally requested the dismissal of claims and their removal from the docket on the grounds that no crime had been committed. Following the conclusion of the indictment proceedings – with repeated requests by the the Office of the Public Prosecutor and the Attorney General for the dismissal of the proceedings and their removal from the docket, – and based on the complaint filed by the citizen complainant, Asociación para la Defensa de Inversores y Clientes (Investor and Customer Defense Association), the Court, in an order dated October 6, 2004, decreed the commencement of oral evidentiary proceedings against the Chairman of the Bank and three of its Officers for one continuing crime of falsification of an official document, three continuing crimes of falsification of a commercial document, and thirty crimes against the public finance, ordering that a bond be jointly posted for €67.8 million, which amount was later reduced to €40.1 million, as a fine and for costs. The order designated Panel One of the Criminal Division of the National Criminal and Administrative Court as the competent court to hear the oral evidentiary proceedings.

In December 1995, the Spanish tax authorities issued an ‘‘Acta’’ (writ) requiring Banco Santander, S.A. to pay €26.2 million in back withholding taxes, interest and penalties relating to the Bank’s alleged failure to comply with a purported obligation to withhold income tax on payments to clients with respect to certain credit assignment transactions held by such clients. Although a similar case in an amount of €3.8 million was successfully appealed by the Bank in June 2003 (and then appealed in turn by the Regional tax authorities), the Bank’s appeal against this writ was rejected. The Bank filed a second appeal which was partially admitted by the court on October 30, 2003. Both the Bank and the Attorney General have appealed such decision before the Supreme Court and are awaiting the Court’s decision with respect to the appeals.

The resolutions adopted at the Bank’s shareholders’ meeting held on June 21, 2003 have been challenged under Spanish law by three shareholders who filed their claims before the courts of the city of Santander. The three plaintiff shareholders challenged the resolution approving the annual accounts and the management of the Bank and of the Group for 2002. In addition, two out of the three plaintiff shareholders challenged the resolutions approving the profit allocation for 2002 and the Procedural Rules of the Bank’s Shareholders’ Meetings. On October 10, 2003, the Bank answered the claims. The preliminary hearing took place on January 21, 2004. On February 11, 2004 the Court decided to suspend the proceedings until the preliminary proceedings 352/2002 being carried out by the Madrid Central Court number 3 (referred to hereinbelow) are finalized. On September 29, 2004, the Bank also responded to a separate claim filed by another shareholder challenging the resolutions adopted at the same meeting. The preliminary hearing for this claim took place on January 19, 2005. The Court decided to carry out jointly all the proceedings related to the same meeting and to apply to all such proceedings the suspension ordered by the Court on February 11, 2004.

 

112


Back to Contents

The resolutions adopted at the Bank’s shareholders’ meeting held on June 19, 2004 have been challenged under Spanish law by three shareholders who filed their claims before the courts of Santander. The challenged resolutions include the approval of the Bank’s annual accounts, the profit allocation and the approval of the Procedural Rules of the Bank’s Shareholders’ Meetings. The Bank has already responded to the three claims and requested that all such claims be joined into one single proceeding. The Court granted the Bank’s request to carry out all the three proceedings jointly. The preliminary hearing took place on February 7, 2005 and the hearing occurred on May 9 and 10, 2005. The court’s decision is awaited.

Lanetro, S.A. filed a suit against the Bank, carried out before the Court of 1st Instance no. 34 of Madrid, Complaint of Plenary Suit no. 558/2002, principally alleging that the Bank breached its alleged obligation to subscribe to the increase in capital stock of the plaintiff in the amount of €30,050,605.22. The court rejected the claim on December 16, 2003, but the plaintiff has appealed. The Bank has answered the appeal and is presently awaiting the Court’s decision with respect to the appeal.

For informational purposes, it is also mentioned that several persons, who allegedly have funds deposited in Banco Río de la Plata, S.A., filed an application for conciliation before the courts of the city of Madrid against the Bank, the persons who were members of the Board during 2001 and 2002 and others. According to Spanish Law, this application did not start proper judicial proceedings against the Bank. The claimants only intended that the defendants acknowledge the facts alleged in their application, regarding the Bank and its Directors’ claimed obligation to reimburse the funds deposited by the claimants in Banco Río de la Plata, S.A. The conciliation hearing was held on July 16, 2002. The Bank and the members of the Board refused to accept the facts and allegations of the application. This meant the termination of the conciliation. In January 2004, there was a preliminary hearing in connection with a similar case, in which a person who allegedly deposited funds in Banco Río de la Plata, S.A. is claiming $8,365.71. The Court has not determined the date for the next hearing yet.

For the same informational purposes, it is mentioned that the Madrid Central Court number 3 is carrying forward preliminary proceedings 352/2002 in connection with complaints filed by two shareholders against the Chairman of the Bank, regarding the economic terms of the retirement in August 2001 of the former co-chairman, Mr. José María Amusátegui and the economic terms of the resignation in February 2002 of the former first vice-chairman and chief executive officer, Mr. Angel Corcóstegui. The prosecutor and the defendants requested the dismissal of the case, which was opposed by the plaintiff shareholders. On October 16, 2003 the Court decided to change the cited proceedings to a summary proceeding. The Office of the Public Prosecutor and the Chairman of the Bank and the other two accused appealed the decision. The hearing of the appeals took place on February 9, 2004, and on February 18, 2004 the Court decided not to admit such appeals without entering into the merits of the matter. The Chairman of the Bank then appealed to the Constitutional Court. The Office of the Public Prosecutor again requested the dismissal of the case. On April 26, 2004, the Madrid Central Court number 3 decided to commence oral evidentiary proceedings. On May 10, 2004, with two dissenting votes, and in spite of the favourable report of the Office of the Public Prosecutor, the Constitutional Court decided not to admit the appeal. At the oral hearing, the Office of the Public Prosecutor requested the acquittal of those accused on the grounds that the facts do not amount to a criminal offense. On April 13, 2005, the Court decided to acquit those accused since the facts do not amount to a criminal offense. A cassation appeal against such decision has been filed by the plaintiffs.

On September 25, 2003, the Bank announced that it would launch a public offering in Spain for the acquisition of up to 16% of the share capital of Compañía Española de Petróleos, S.A. (“Cepsa”), a Spanish oil and petrochemical company. On October 21, 2003, the Spanish National Securities Commission authorized the Bank to launch the offering. The acceptance term of the offering expired on November 24, 2003. The bid was accepted by shares representing 12.13% of Cepsa’s share capital.

The Bank decided to launch the bid for Cepsa once the agreements with the French group Total (“Total”), an oil and petrochemical group and major shareholder of Cepsa, to act in concert with respect to the parties’ investments in Cepsa had become ineffective after the enactment of Law 26/2003 of July 17, 2003 (“Ley de Transparencia”). These agreements included those related to the company Somaen Dos, S.L. (“Somaen Dos”), a holding company in which the Bank, Total and Unión Fenosa, S.A. (“Unión Fenosa”) have participations of approximately 60%, 25% and 15%, respectively. Somaen Dos owns shares representing 33.23% of Cepsa’s share capital, of which 19.92% belong to the Bank, 8.31% to Total and 5.00% to Unión Fenosa.

 

113


Back to Contents

After the Bank’s announcement to launch the public offering, Total requested a summary arbitral proceeding with the Netherlands Arbitration Institute seeking the adoption of certain injunctive measures. On November 25, 2003, that arbitration institute made public a ruling that, among other measures, imposed a temporary prohibition of the sale or encumbrance of the Cepsa shares owned by Somaen Dos as well as the Cepsa shares that the Bank had acquired in the bid. Furthermore, the ruling instructed both the Bank and Total to presently respect the supermajority rules contained in the agreements to act in concert in Cepsa and the rules, also established in those agreements, governing the right to appoint Directors of the boards of Cepsa and Somaen Dos.

Additionally, on October 20, 2003, the Total group filed a request for an arbitral proceeding with the Netherlands Arbitration Institute seeking a determination on the merits of its claim. The Bank responded that it was opposed to such request.

Currently, that arbitral proceeding remains open. In such proceeding, Elf and Odival (hereinafter, “Elf”) have requested the Netherlands Arbitration Institute inter alia to instruct the Bank: to return to the market the Cepsa shares that the Bank acquired in the bid, to declare that the conditions for Elf to exercise a call option for 4.35% of Cepsa’s share capital have been fulfilled, and to pay various indemnities, some of which have to be quantified during the course of the proceeding.

On October 15, 2004, the Bank answered the claim made by Elf. The Bank requested: (i) the dismissal of all the requests made by Elf in its claim, except for those related to the admission of Elf’s right to the restoration of its economic participation in Cepsa that Elf owns through Somaen, and to the Bank’s abstention from actions that could lead to the transfer or encumbrance of such participation, as these two requests have been repeatedly accepted by the Bank; (ii) the suspension of the presently existing injunctive measures described above; (iii) the declaration of ineffectiveness of the agreements signed by the Bank and Elf to act in concert with respect to their investments in Cepsa; (iv) the express declaration that irreconcible differences between the parties (“disputa insuperable”), within the meaning of the signed agreements, has not occurred between the Bank and Elf; (v) the impositio n to Elf of the obligation to negotiate in bona fide with the Bank the most favourable way for both parties and for Unión Fenosa to separate their economic participations in Cepsa and those that are owned by Somaen; and (vi) the sentence of Elf to indemnify the Bank for damages caused to the latter by the dispute between both parties and for damages derived from the adoption of the injunctive measures.

On November 30, 2004, Total answered the Bank’s pleadings and the Bank responded on January 21, 2005. After the hearings held by the Netherlands Arbitration Institute, the proceedings continue with a simultaneous submission of two conclusion filings by each party. As of May 31, 2005, both the Bank and Total submitted the first of such filings. The second filing must be submitted before June 30, 2005. Once these second conclusion filings are submitted, the proceedings will conclude with the issuance by the Institute of its ruling.

The decision to be adopted in this proceeding will not be conditioned by the above-mentioned injunctive ruling which is temporary and which does not constitute a pre-judgment on the merits.

In May 2004, Chadia Limited, S.A. filed a suit against the Bank, carried out before the Court of 1st Instance number 48 of Madrid, proceeding number 420/2004, alleging that the Bank breached an alleged agreement for the sale to the plaintiff of certain buildings and seeking damages in the amount of €133 million. The Court rejected the claim, Chadia Limited, S.A. appealed, and the Bank has already responded that is was opposed to such appeal.

Banesto

In 1995 and 1996, the former directors of Banesto, who had been replaced by decision of the Bank of Spain’s Executive Council on December 28, 1993, filed claims challenging certain corporate resolutions adopted by the shareholders’ meetings held on March 26, and August 22, 1994 and February 15, 1995 approving, among other things, Banesto’s financial reorganization plan and the 1993 and 1994 financial statements of Banesto and the Banesto Group. In 2000, Madrid Appellate Court decisions rejected all the appeals filed by the plaintiffs in connection with the claim filed challenging the legality of the corporate resolutions approving the financial restructuring plan; the plaintiffs subsequently filed a cassation appeal against these decisions and Banesto has answered such cassation appeal. On March 5, 2002 the courts decided not to admit the cassation appeal against the Madrid Appellate Court’s decision rejecting the claims of some of the plaintiffs regarding the invalidity of the constitution of the shareholders’ meeting held on March 26, 1994. On July 22, 2003, the court admitted the cassation appeal filed by the remaining plaintiffs. Banesto filed its answer on September 20, 2003. On March 31, 2005, the parties were informed of a request made by some of the plaintiffs to bring the case to the European Court of Justice. Banesto has already opposed such request, and awaits the response of the Office of the Public Prosecutor. The claim filed against the resolutions adopted by the shareholders’ meeting held on August 22, 1994 approving the 1993 financial statements of Banesto was rejected by the Court of First Instance and the plaintiffs subsequently filed an appeal before the Madrid Appellate Court. The appeal was rejected in 2001 and the plaintiff has appealed in cassation. The claim filed against the approval by the shareholders’ meeting held on February 15, 1995 of the 1994 financial statements of Banesto was also rejected in 2000 by the Court of First Instance and was subsequently appealed by the plaintiffs. The appeal was dismissed by judgment of the Court of Appeals of Madrid, rendered on May 20, 2003. In September 2003, the plaintiffs’ appeal of this judgment was also dismissed. The plaintiffs have since appealed to the Supreme Court.

 

114


Back to Contents

Banesto’s directors and legal advisers do not believe that these claims will have any effect on the financial statements of Banesto or its Group. The plaintiffs seek that the resolutions be declared null and void, not damages. It is very difficult to assess what the practical consequences of an adverse judgment would be.

Abbey National Treasury Services plc

Abbey National Treasury Services plc has received a demand from the French Tax Authority relating to the repayment of certain tax credits and related charges. Following certain modifications to the demand its nominal amount now stands at 101 million Pounds sterling as compared with the original demand of 113 million Pounds sterling. As of December 31, 2004, additional interest in relation to the demand could amount to 16 million Pounds sterling. The amount of additional interest has been reduced from the amount disclosed by Abbey National plc as of December 31, 2003 of 36 million Pounds sterling due to certain modifications to the basis on which additional interest might be due. Abbey National Treasury Services plc has received legal advice that it has strong grounds to challenge the validity of the demand and accordingly no specific provision has been made.

Banco do Estado de Sao Paulo (Banespa)

Pursuant to the Brazilian labor regulations applicable to Banespa, this bank had recorded as of December 31, 2000, the pension allowances arising from the commitments to certain employees, which amounted to approximately 4,000 million Brazilian reais. Since 1987, the Directors of Banespa, as advised by their tax advisers, treated these expenses as deductible expenses in calculating the Brazilian corporate income tax. However, in September 1999, the ‘‘Secretaria de Receita Federal’’ issued a decision according to which these expenses, in an amount of approximately Brazilian reais 2,867 million would not be tax deductible. In October 1999, the Board of Directors of Banespa filed an appeal challenging this decision together with an ‘‘acción cautelar’’ regarding fiscal years 1999 and 2000, posted a deposit of Brazilian reais 1,297 million and recorded a provision of Brazil ia n reais 2,600 million for this contingency. Such provision was recorded in 1999 with a charge to income, after recording the related deferred tax asset of Brazilian reais 1,200 million.

In this respect, the Board of Directors of Banespa has decided to accept the Medida Provisória nº 66 of the Secretaría da Receita Federal dated August 29, 2002 and to pay Brazilian reais 2,110 million in order to settle the proceedings. The company disputes any liability with respect to an additional amount of Brazilian reais 103 million relating to costs and surcharges imposed in connection with the dispute relating to the principal amount. The company has asked for a cautionary judicial action posting a deposit for an equivalent amount.

Santander Brasil DTVM, Ltda. and Banco Santander Brasil, S.A.

On May 19, 2003, the Secretaria de Receita Federal issued an “Auto de Infração” requiring from our Brazilian affiliate Santander Brasil DTVM, Ltda. the payment of Brazilian reais 290 million in taxes allegedly incurred in connection with certain cash management services rendered by such company to its clients which the company had treated during 2000, 2001 and the two first months of 2002 as exempt from the Tax on Financial Transactions, following the advice of its tax advisers. The Board of Directors of Santander Brasil DTVM, Ltda. appealed this decision in June 2003. The Tax Authorities confirmed the “Auto de Infrançao” and the Board of Directors appealed to “Conselho de Contribuintes” (final administrative court). The Court decision is pending. On December 31, 2004, the amount involved in the action was equivalent to reais 306 million.

Also on May 29, 2003, the Secretaria de Receita Federal issued another “Auto de Infração” requiring from our Brazilian affiliate Banco Santander Brasil, S.A. the payment of Brazilian reais 290 million in taxes allegedly incurred in connection with certain clearing services rendered by such company to Santander Brasil DTVM, Ltda. pursuant to an agreement between these two companies. Following the advice of its tax advisers, Banco Santander Brasil, S.A. had treated during 2000, 2001 and the two first months of 2002 such services as exempt from the Tax on Financial Transactions. The Board of Directors of Banco Santander Brasil, S.A. appealed this decision in June 2003. The Tax Authorities confirmed the “Auto de Infrançao” and the Board of Directors appealed to “Conselho de Contribuintes” (final administrative court). The Court decision is pending. On December 31, 2004, the amount involved in the action was equivalent to reais 306 million.

115


Back to Contents

Casa de Bolsa Santander Serfín, S.A. de C.V. (Grupo Financiero Santander Serfín)

An individual has filed an ordinary mercantile proceeding against Casa de Bolsa, Santander Serfin, S.A. de C.V. (Grupo Financiero Santander Serfín) in the thirty first court on civil law of the Federal District of Mexico in order to determine the liabilities of Casa de Bolsa, Santander Serfin, S.A. de C.V. (Grupo Financiero Santander Serfín) with respect to the alleged existence of irregular withdrawals at such entity made by a representative of the plaintiff and which were not carried out in accordance with various security brokerage agreements subscribed to by the parties. The plaintiff claims the restoration at market value of 2,401,588 shares of the company Mexico 1, of 11,219,730 shares of the company Mexico 4, and the payment of 15,025,730 Mexican Pesos in addition to the payment of interests calculated applying the CCP rate multiplied by four.

On July 6, 1999 the judgment against Casa de Bolsa became firm, and subsequently on November 5, 2004, the court rendered an execution ruling which quantified the amount of interests at 37,646.8 million Mexican Pesos ($3,408.4 million), and condemned Casa de Bolsa to deliver the claimed shares. Casa de Bolsa appealed, and on January 20, 2005, the court decided not to admit such appeal. Against this decision Casa de Bolsa asked for reddress and the court admitted its request and suspended the November 5, 2004 ruling temporarily first and subsequently granted a final suspension of such ruling which annulled it. The decision which turned into the annulment of the November 5, 2004 ruling has been, on its turn, appealed by the plaintiff and Casa de Bolsa. We are presently awaiting the court’s decision.

Other Litigation

In addition to the above described matters, the Bank and its subsidiaries are from time to time subject to certain claims and parties to certain legal proceedings incidental to the normal course of our business, including in connection with the Group’s lending activities, relationships with the Group’s employees and other commercial or tax matters. In view of the inherent difficulty of predicting the outcome of legal matters, particularly where the claimants seek very large or indeterminate damages, or where the cases present novel legal theories, involve a large number of parties or are in early stages of discovery, the Bank cannot state with confidence what the eventual outcome of these pending matters will be, what the timing of the ultimate resolution of these matters will be or what the eventual loss, fines or penalties related to each pending matter may be. The Bank believes that it has made adequate reserves related to the co sts anticipated to be incurred in connection with these various claims and legal proceedings and believes that liabilities related to such claims and proceedings should not have, in the aggregate, a material adverse effect on the Group’s business, financial condition, or results of operations. However, in light of the uncertainties involved in such claims and proceedings, there is no assurance that the ultimate resolution of these matters will not significantly exceed the reserves currently accrued by the Bank; as a result, the outcome of a particular matter may be material to the Bank’s operating results for a particular period, depending upon, among other factors, the size of the loss or liability imposed and the level of the Bank’s income for that period.

Dividend Policy

We have normally paid an annual dividend in quarterly installments. The table below sets forth the historical per share and per ADS (each of which represents the right to receive one of our shares) amounts of interim and total dividends in respect of each fiscal year indicated.

  Euro per Share Interim Dollars per ADS Interim 
  
 
 
  First Second Third Fourth Total First Second Third Fourth Total 
  
 
 
 
 
 
 
 
 
 
 
                      
2000 0.0661 0.0661 0.0661 0.0752 0.2735 0.0614 0.0561 0.0608 0.0662 0.2445 
2001 0.07513 0.07513 0.07513 0.06311 0.2885 0.0656 0.0673 0.0661 0.0568 0.2558 
2002 0.0775 0.07513 0.07513 0.06073 0.2885 0.0754 0.0612 0.0804 0.0680 0.2850 
2003 0.0775 0.0775 0.0775 0.0704 0.3029 0.08602 0.0899 0.0842 0.08801 0.36235 
2004 0.0830 0.0830 0.0830 0.0842 0.3332 0.08484 0.08971 0.09175 0.09191 0.35821 

On August 1, 2005, we will pay the first dividend on account of the earnings for the financial year to December 31, 2005 for a gross amount of €0.09296 per share.

For a discussion of regulatory and legal restrictions on our payments of dividends, see “Item 4. Information on the Company—B.Business Overview—Supervision and Regulation—Restrictions on Dividends”.

116


Back to Contents

For a discussion of Spanish taxation of dividends, see “Item 10. Additional information—E.Taxation—Spanish Taxation of Dividends”.

The dividends paid on the guaranteed non-cumulative preference stock of certain of our subsidiaries are limited by our Distributable Profits in the fiscal year preceding a dividend payment. “Distributable Profits” with respect to any year means our reported net profits after tax and extraordinary items for such year as derived from the parent Bank’s non-consolidated audited profit and loss account prepared in accordance with Bank of Spain requirements and guidelines in effect at the time of such preparation. Such requirements and guidelines may be expected to reflect the Bank of Spain regulatory policies applicable to us, including without limitation those relating to the maintenance of minimum levels of capital. See “Item 4. Information on the Company—B. Business Overview—Supervision and Regulation—Capital Adequacy Requirements” and “Item 4. Information on the Company 15 1;B. Business Overview—Restrictions on Dividends”. According to our interpretation of the relevant Bank of Spain requirements and guidelines, Distributable Profits during the preceding five years were:

Year Ended December 31, 

 
   2000 2001 2002 2003 2004 

 
 
 
 
 
(in thousands of euros) 
1,241,388 1,329,931 1,376,178 1,445,033 1,837,424 

The portion of our net income attributable to our subsidiaries has increased steadily in recent years as our subsidiaries have grown and we have acquired new subsidiaries. Such profits are available to us only in the form of dividends from our subsidiaries and we are dependent to a certain extent upon such dividends in order to have Distributable Profits sufficient to allow payment of dividends on our guaranteed preference stock of our subsidiaries as well as dividends on our shares (although the payment of dividends on the shares is limited in the event of the non-payment of preference share dividends). We generally control a sufficient proportion of our consolidated subsidiaries’ voting capital to enable us to require such subsidiaries to pay dividends to the extent permitted under the applicable law. As a result of our growth, the Bank, as the holding entity of the shares of our various companies, has added i nvestments in our subsidiaries, the financial costs of which are borne by us.

     B. Significant Changes.

For significant changes that have occurred since December 31, 2004, see our Form 6-K relating to our first quarter 2005 results filed with the Securities and Exchange Commission on May 12, 2005.

Item 9. The Offer and Listing.

     A. Offer and listing details.

Market Price and Volume Information

Banco Santander Central Hispano’s Shares

During the last year, our shares were the shares with the second highest trading volume on the Spanish stock exchanges. At December 31, 2004, our shares represented 16.65% of the IBEX 35 Stock Exchange Index, the second highest percentage among all Spanish issuers and the first among all Spanish banks represented in this index. Our market capitalization of €57,101.7 million at 2004 year-end was the second largest of any Spanish company and the first of any Spanish bank, according to information published by the Sociedad de Bolsas.

At December 31, 2004, we had 2,685,317 registered holders of our shares and, as of such date, a total of 520,145,919 of our shares or 8.32% were held by 794 registered holders with registered addresses in the United States and Puerto Rico, including JP Morgan Chase, as depositary of our American Depositary Share program.

Our shares are traded on Spain’s automated “continuous market”, the national, centralized market which integrates by computer quotations originating in the four Spanish stock exchanges (Madrid, Barcelona, Valencia and Bilbao) (the “Automated Quotation Systems”). Our shares also are listed on the New York (in the form of American Depositary Shares), Milan, Lisbon and Buenos Aires Stock Exchanges. In 2001, we delisted our shares from the Tokyo Stock Exchange and in 2003 we delisted our shares from the London, Paris, Frankfurt and Swiss Exchanges. At December 31, 2004, 60.5% of our shares were held of record by non-residents of Spain. Following the acquisition of Abbey, we are currently in the process of obtaining a secondary listing of our ordinary shares on the London Stock Exchange.

117


Back to Contents

The table below sets forth the high, low and last daily sales prices in euros for our shares on the continuous market for the periods indicated.

   Euros per Share   
 




 
 High Low Last 
 
 
 
 
2000 Annual12.69 9.82 11.40 
       
2001 Annual12.38 6.93 9.41 
       
2002 Annual10.47 4.99 6.54 
       
2003 Annual9.44 5.01 9.39 
   First Quarter7.10 5.01 5.85 
   Second Quarter7.63 5.97 7.63 
   Third Quarter8.17 7.15 7.28 
   Fourth Quarter9.44 7.25 9.39 
       
2004 Annual9.77 7.70 9.13 
   First Quarter9.77 8.36 8.85 
   Second Quarter9.57 8.17 8.53 
   Third Quarter8.70 7.70 7.90 
   Fourth Quarter9.27 7.83 9.13 
       
Last six months      
   2004      
   December9.20 8.86 9.13 
   2005      
   January9.27 8.94 9.11 
   February9.83 9.04 9.36 
   March9.67 9.32 9.39 
   April9.50 9.01 9.04 
   May9.37 9.05 9.27 
   June (through June 24, 2005)9.60 9.33 9.50 
 

On June 24, 2005, the reported last sale price of our shares on the continous market was €9.50.

     American Depository Shares (ADSs)

Our ADSs have been listed and traded on the New York Stock Exchange since July 30, 1987. Each ADS represents one of our shares and is evidenced by an American Depositary Receipt, or ADR. The deposit agreement, pursuant to which ADRs have been issued, is among us, JP Morgan Chase, as depositary, and the holders from time to time of ADRs. At December 31, 2004, a total of 111,932,873 of our ADSs were held by 654 registered holders. Since certain of such of our shares and our ADSs are held by nominees, the number of record holders may not be representative of the number of beneficial owners.

118


Back to Contents

The table below sets forth the reported high, low and last sale prices for our ADSs on the New York Stock Exchange for the periods indicated.

   Dollars Per ADS   
 




 
 High Low Last 
 
 
 
 
2000 Annual11.69 8.38 10.56 
       
2001 Annual11.94 6.40 7.54 
       
2002 Annual9.49 4.75 7.05 
       
2003      
   Annual12.01 5.68 12.01 
   First Quarter7.58 5.68 6.36 
   Second Quarter9.50 6.53 8.82 
   Third Quarter9.34 8.35 8.51 
   Fourth Quarter12.01 8.56 12.01 
       
2004      
   Annual12.47 9.43 12.37 
   First Quarter12.40 10.18 10.98 
   Second Quarter11.49 9.86 10.50 
   Third Quarter10.65 9.43 9.78 
   Fourth Quarter12.47 9.95 12.37 
       
Last six months      
   2004      
   December12.47 11.82 12.37 
   2005      
   January12.35 11.68 11.83 
   February12.65 11.83 12.30 
   March12.80 12.16 12.16 
   April12.30 11.53 11.60 
   May12.11 11.42 11.47 
   June (through June 24, 2005)11.74 11.37 11.44 

On June 24, 2005, the reported last sale price of our ADSs on the New York Stock Exchange was $11.44.

     B. Plan of distribution.

Not Applicable

     C. Markets.

General

Spanish Securities Market

The Spanish securities market for equity securities (the “Spanish Stock Exchanges”) consists of the four stock exchanges located in Madrid, Barcelona, Bilbao and Valencia (the “local exchanges”). The majority of the transactions conducted on them are done through the Automated Quotation System (Sistema Interbancario Bursátil Español or “S.I.B.E.”). During the year ended December 31, 2004, the Automated Quotation System accounted for the majority of the total trading volume of equity securities on the Spanish Stock Exchanges. According to statistics of the CNMV, the shares of Spanish banks are among the most heavily-traded securities on the Spanish Stock Exchanges.

     Automated Quotation System

The Automated Quotation System was introduced in 1989 and links the four local exchanges, providing those securities listed on it with a uniform continuous market that eliminates most of the differences among the local exchanges. The principal feature of the system is the computerized matching of buy and sell orders at the time of entry of the order. Each order is executed as soon as a matching order is entered, but can be modified or canceled until executed. The activity of the market can be continuously monitored by investors and brokers. The Automated Quotation System is operated and regulated by the Sociedad de Bolsas, S.A. (the “Sociedad de Bolsas”), a corporation owned by the companies that manage the local exchanges. All trades on the Automated Quotation System must be placed through a bank, brokerage firm, an official stock broker or a dealer firm member of a Spanish stock exchange directly.

119


Back to Contents

There is a pre-opening session held from 8:30 a.m. to 9:00 a.m. each trading day on which orders are placed at that time. The computerized trading hours are from 9:00 a.m. to 5:30 p.m. Each session will end with a 5 minute auction, between 5:30 and 5:35 p.m., with a random closedown of 30 seconds. The price resulting from each auction will be the closing price of the session.

From May 14, 2001, new rules came into effect regarding the maximum price fluctuations in the price of stocks. Under the new rules, each stock in the continuous market is assigned a static and a dynamic range within which the price of stocks can fluctuate. The price of a stock may rise or fall by its static range (which is published once a month and is calculated according to the stock’s average historic price volatility) above or below its opening price (which shall be the closing price of the previous session). When the stock trades outside of this range, the trading of the stock is suspended for 5 minutes, during which an auction takes place. After this auction, the price of the stock can once again rise or fall by its static range above or below its last auction price (which will be considered as the new static price before triggering another auction). Furthermore, the price of a stock cannot rise or fall by more than its dynamic pri ce range (which is fixed and published once a month and is calculated according to the stock´s average intra-day volatility), from the last price at which it has traded. If the price variation exceeds the stock’s dynamic range a five minutes auction is triggered.

Between 5:30 p.m. and 8:00 p.m., trades may occur outside the computerized matching system without prior authorization of the Sociedad de Bolsas, at a price within the range of 5% above the higher of the average price and closing price for the day and 5% below the lower of the average price and closing price for the day, if there are no outstanding bids or offers, as the case may be, on the system matching or bettering the terms of the proposed off-system transaction, and if the trade involves more than €300,000 and more than 20% of the average daily trading volume of the stock during the preceding quarter. At any time before 8:00 p.m., trades may take place (with the prior authorization of the Sociedad de Bolsas) at any price if:

 the trade involves more than €1.5 million and more than 40% of average daily trading volume of the stock during the preceding quarter;
   
 relates to a merger or spin-off of a listed company;
   
 relates to the reorganization of a business group;
   
 the transaction is executed for the purposes of settling litigation;
   
 involves certain types of contracts or complex transactions; or
   
 the Sociedad de Bolsas finds other justifiable cause.

Information with respect to computerized trades between 9:00 a.m. and 5:30 p.m. is made public immediately, and information with respect to trades outside the computerized matching system is reported to the Sociedad de Bolsas and published in the Boletín de Cotización and in the computer system by the next trading day.

During 1998, the Block Market (“el mercado de bloques”) was implemented, allowing for block trades between buyers and sellers. Under certain conditions, this market allows cross-transactions of trades at prices different than at normal market sessions. Trading in the Block Market is subject to certain limits with regard to stocks and volumes.

     Clearance and Settlement System

Until April 1, 2003, transactions carried out on the regional Spanish stock exchanges and the continuous market were cleared and settled through the Servicio de Compensación y Liquidación de Valores, S.A. (the “SCL”). Since April 1, 2003, the settlement and clearance of all trades on the Spanish stock exchanges, the Public Debt Market (Mercado de Deuda Pública), the AIAF Fixed Income Market (“Mercado AIAF de Renta Fija”) and Latibex - the Latin American stock - exchange denominated in euros, are made through the Sociedad de Gestión de los Sistemas de Registro, Compensación y Liquidación de Valores (“Iberclear”), which was formed as a result of a merger between SCL and Central de Anotaciones del Mercado de Deuda Pública (CADE), which was managed by the Bank of Spain.

120

Back to Content

     Book-Entry System

Ownership of shares listed on any Spanish stock exchange is required to be represented by entries in a register maintained by Iberclear, and transfers or changes in ownership are effected by entries in such register. Iberclear is responsible for maintaining the register of securities, held in book-entry form, of all trades from the Spanish stock exchanges, the Public Debt Market, the AIAF Fixed Income Market and Latibex.

     Securities Market Legislation

The Spanish Securities Markets Act, which came into effect in 1989, among other things:

 established an independent regulatory authority, the National Securities Market Commission (“Comisión Nacional del Mercado de Valores”, or “CNMV”), to supervise the securities markets;
   
 established a framework for the regulation of trading practices, tender offers and insider trading;
   
 required stock exchange members to be corporate entities;
   
 required companies listed on a Spanish stock exchange to file annual audited financial statements and to make public quarterly financial information;
   
 established a framework for integrating quotations on the four Spanish stock exchanges by computer;
   
 exempted the sale of securities from transfer and value added taxes;
   
 deregulated brokerage commissions as of 1992; and
   
 provided for transfer of shares by book-entry or by delivery of evidence of title.

The Securities Markets Act was amended by Law 37/1998, which implemented two European Union directives into Spanish law. The first is Directive 93/22/CE, relating to investment services within securities, later amended by Directive 95/26/CE of European Parliament and Council. The second is Directive 97/9/CE of European Parliament and Council, relating to indemnity systems.

Law 37/1998 introduced some innovations to the Securities Markets Act. The first was the recognition that both Spanish and other European Union Member State companies authorized to provide investment services have full access to the official secondary markets, with full capacity to operate, thereby enabling the direct admission of banking entities into the stock exchange area. The second innovation was that the scope of the Securities Markets Act was enlarged to include a list of financial instruments, such as financial exchange contracts, or installment financial contracts, which expanded the category of securities.

Other modifications under Law 37/1998 include:

 revocation of the Sociedades and Agencias de Valores’ monopoly in keeping the book entry records for the securities not admitted for trading on official markets. The issuer is now allowed to freely appoint the entity in charge of these book entry records, from among the investment services companies and the credit entities authorized to carry out these activities. The issuer is also permitted to appoint Iberclear to serve in this capacity.
   
 consideration of the secondary official markets as regulated markets, and amendments to the requirements for admission and exclusion of securities for trading on official secondary markets;
   
 amendment of the rules granting access to the capital stock of Governing Companies of Stock Exchanges (“Sociedades Rectoras de las Bolsas de Valores”);
   
 new regulation of several aspects of the Spanish Public Debt Market (“Mercado de Deuda Pública”);
   
 redefinition of investment companies to mean those entities whose main activity consists of rendering investment services to third parties in a professional manner, and a delimitation of their functions and conditions to operate in the markets;
   
 incorporation of the Investment Guarantee Funds in order to indemnify investors in cases of insolvency and bankruptcy proceedings of investment services companies that may cause the unavailability of cash or securities conferred to them by an investor;
   
 increase of CNMV inspection, sanctioning and supervisory powers; and
   
 several amendments to different laws such as the Stock Companies Act, the Companies Tax Act and the Collective Investment Institutions Act (“Ley de Instituciones de Inversión Colectiva”).

121


Back to Contents

The Securities Markets Act has been further amended by Law 44/2002 (November 22, 2002) on reform measures of the financial system, which introduced certain modifications to the laws governing financial markets and corporations, generally, including:

 provisions regarding market transparency such as: requiring listed companies to establish an audit committee, redefining the reporting requirements for relevant events, rules relating to the treatment of confidential and insider information and related party transactions, and prevention of manipulative and fraudulent practices with respect to market prices;
   
 the establishment of Iberclear; and
   
 the authorization to the Minister of Economy to regulate the financial services electronic contracts.

On July 17, 2003, the Securities Market law was amended by Law 26/2003 in order to reinforce the transparency of listed companies. It introduces:

 information and transparency obligations including detailed requirements of the contents of the corporate website of listed companies and the obligation to file with the CNMV an annual corporate governance report; and
   
 the obligation to implement a series of corporate governance rules including, among others, regulations regarding the boards of directors and the general shareholders’ meeting.

On March 11, 2005 Royal Decree Law 5/2005 was approved, modifying the Securities Market Law in order to implement the Directive 2003/71/EC of the European Parliament and of the Council on the prospectus to be published when securities are offered to the public or admitted to trading. The Directive: (i) harmonizes the requirements for the process of approval of the prospectuses in order to grant to the issuer a single passport for such document, valid throughout the European Community; (ii) it incorporates the application of the country of origin principle by which the prospectus will be approved by the member states of the European Union where the issuer has its registered office but it also introduces as a new matter the possibility that in certain circumstances, such as issues with high minimum denominations (EUR 1,000 or more), the issuer may designate the relevant European Union competent authority for prospectus approval.

Finally, on April 22, 2005, the Securities Market Law was amended by Law 5/2005 on supervision of financial conglomerates in order to make the sectoral rules applicable to investment firms more consistent with other sectoral rules applicable to other groups with similar financial activities, such as credit institutions and insurance undertakings.

Trading by Banco Santander Central Hispano’s Subsidiaries in the Shares

Some of our subsidiaries, in accordance with customary practice in Spain, and as permitted under Spanish law, have regularly purchased and sold our shares both for their own account and for the accounts of customers. Our subsidiaries have intervened in the market for our shares primarily in connection with customer transactions and, occasionally, in connection with transactions by non-customers that are undertaken for commercial purposes or to supply liquidity to the market when it is reasonable to do so. Such trading activity also has provided a mechanism for accumulating shares that were used to meet conversions into our shares of bonds issued by us and other affiliated companies and to make offerings of shares. We expect that our subsidiaries may continue to purchase and sell our shares from time to time.

Our trading activities in our shares are limited to those set forth above. No affiliated company acts as a “market maker” as that term is understood in the United States securities markets. The continuous market is driven by orders, which are matched by the market’s computer system according to price and time entered. Banco Santander Central Hispano’s and Banesto’s broker subsidiaries, Santander Central Hispano Bolsa, Sociedad de Valores, S.A., (“Santander Central Hispano-SVB”) and Banesto, Bolsa, S.A., S.V.B., and the other brokers authorized to trade on the continuous market (“Member Firms”) are not required to and do not serve as market makers maintaining independently established bid and ask prices. Rather, Member Firms place orders for their customers, or for their own account, into the market’s computer system. If an adequate counterparty order is not available on the continuous market at that time, the Member Firm may solicit counterparty orders from among its own clients and/or may accommodate the client by filling the client’s order as principal.

122


Back to Contents

Under the Companies Law of Spain, a company and its subsidiaries are prohibited from purchasing shares of the company in the primary market. However, purchase of the shares is permitted in the secondary market provided that: (1) the aggregate of such purchases (referred to as “treasury stock” or “autocartera”) and the shares previously held by the company and its subsidiaries does not exceed 5% of the total capital stock of the company, (2) the purchases are authorized at a meeting of the shareholders of the acquiring company and the acquiring company’s parent, if any and (3) the acquiring company and its parent, if any, create reserves equal to the book value of the treasury stock included in its assets.

The law requires that the “Comisión Nacional del Mercado de Valores” (CNMV) be notified each time the acquisitions of treasury stock made since the last notification reaches 1% of the outstanding capital stock, regardless of any other preceding sales. Prior to adoption of the Companies Law in 1989, treasury stock shares were considered to be outstanding for all purposes under Spanish law (except for calculating capital ratios pursuant to Bank of Spain requirements). The Companies Law establishes, in relation to the treasury stock shares (held by us and our affiliates), that the exercise of the right to vote and other non-financial rights attached to them shall be suspended. Financial rights arising from treasury stock held directly by us, with the exception of the right to allotment of new bonus shares, shall be attributed proportionately to the rest of the shares.

The portion of trading volume in the shares represented by purchases by our subsidiaries has varied widely from day to day and from month to month and may be expected to do so in the future. In 2004, 14% of the volume traded of the shares was effected not as a principal by Santander Central Hispano-SVB and 7% was effected not as a principal by Banesto Bolsa, S.A., S.V.B. The portion of trading volume in the shares allocable to purchases and sales as principal by our companies was approximately 12.8% in the same period. The monthly average percentage of outstanding shares held by our consolidated subsidiaries ranged from 0.381% to 1.395% in 2004. Our consolidated subsidiaries held 12,725,159 of our shares (0.20% of our total capital stock) at December 31, 2004.

     D. Selling shareholders.

Not Applicable

     E. Dilution.

Not Applicable

     F. Expense of the issue.

Not Applicable

Item 10. Additional Information.

     A. Share capital.

Not Applicable

     B. Memorandum and articles of association.

The following summary of the material terms of our by-laws is not meant to be complete and is qualified by reference to our by-laws. Because this is a summary, it does not contain all the information that may be important to you. You should read our by-laws carefully before you decide to invest. Copies of our by-laws are incorporated by reference.

General

As of December 31, 2004, the Bank’s share capital was €3,127,148,289.50, represented by a single class of 6,254,296,579 book-entry Banco Santander Central Hispano shares with a nominal value of €0.50 each. Since that date, our share capital has not changed. All of our shares are fully paid and non-assessable. Spanish law requires that bank-listed equity securities be issued in book-entry form only.

123


Back to Contents

Register

Banco Santander Central Hispano is registered with the Commercial Registry of Santander (Finance Section). The Bank is also recorded in the Special Registry of Banks and Bankers with registration number 0049, and its fiscal identification number is A-39000013.

Corporate Object and Purpose

Article 12 of our by-laws states that the corporate objective and purpose of Banco Santander Central Hispano consist of carrying-out all types of activities, operations and services specific to the banking business in general and which are permitted under current legislation and the acquisition, holding and disposal of all types of securities.

Certain Provisions Regarding Shareholder Rights

As of the date of the filing of this report, Banco Santander Central Hispano’s capital is comprised of only one class of shares, all of which are ordinary shares and have the same rights.

Our by-laws do not contain any provisions relating to sinking funds.

Our by-laws do not specify what actions or quorums are required to change the rights of holders of our stock. Under Spanish law, the rights of holders of stock may only be changed by an amendment to the by-laws of the company that complies with the requirements explained below under “Meetings and Voting Rights.”

Meetings and Voting Rights

We hold our annual general shareholders meeting during the first six months of each fiscal year on a date fixed by the board of directors. Extraordinary meetings may be called from time to time by the board of directors whenever the Board considers it advisable in corporate interests, and whenever so requested by stockholders representing at least 5% of the outstanding share capital of Banco Santander Central Hispano. Notices of all meetings are published in the Official Gazette of the Mercantile Register and in one of the local newspapers having the largest circulation in the province where the registered office of Banco Santander Central Hispano, S.A. is located. In addition, under Spanish law, the agenda of the meeting must be sent to the CNMV and the Spanish Stock Exchanges and published on the company’s website. Our last ordinary general meeting of shareholders was held on June 18, 2005 and our last extraordinary general meeting of shareholders was held on October 21, 2004.

Each Banco Santander Central Hispano share entitles the holder to one vote. Registered holders of any number of shares who are current in the payment of capital calls will be entitled to attend shareholders’ meetings. Our by-laws do not contain provisions regarding cumulative voting.

Any Banco Santander Central Hispano share may be voted by proxy. Subject to the limitations imposed by Spanish law, proxies may be given only to shareholders who are entitled to attend the shareholders’ meeting and are acting in their individual capacity, must be in writing or by remote means of communication and are valid only for a single meeting.

In accordance with the Procedural Rules of the General Shareholders’ Meeting, the Group’s website includes from the date when the call of the General Shareholders’ Meeting is published, the details regarding the manner and procedures for shareholders to follow to confer representation on any other shareholder who is eligible to attend the General Shareholders’ Meeting in his own right and to vote by proxy. The manner and procedures for electronic delegation and voting via the Internet are also indicated.

At both General Shareholders’ Meetings held in 2004 (the Annual General Meeting of June 19, 2004 and the Extraordinary General Meeting of October 21, 2004) our shareholders could exercise their voting and representation rights prior to the meetings by electronic means (via the Internet). In addition, at the Extraordinary General Shareholders’ Meeting of October 21, 2004, our shareholders could vote by mail and in the Annual General Meeting held on June 18, 2005, our shareholders, besides exercising their voting and representation rights prior to the meeting by mail or via the Internet, were able to attend (besides attending and voting in person) via the Internet and were also able to vote in real time on the Internet on the resolutions considered at the meeting.

124


Back to Contents

Only registered holders of Banco Santander Central Hispano shares of record at least five days prior to the day on which a meeting is scheduled to be held may attend and vote at such meeting. As a registered shareholder, the depositary will be entitled to vote the Banco Santander Central Hispano shares underlying the Banco Santander Central Hispano ADSs. The deposit agreement requires the depositary to accept voting instructions from holders of Banco Santander Central Hispano ADSs and to execute such instructions to the extent permitted by law.

In general, resolutions passed by a general meeting are binding upon all shareholders. In certain circumstances, Spanish law gives dissenting or absent shareholders the right to have their Banco Santander Central Hispano shares redeemed by us at prices determined in accordance with established formulae or criteria. Banco Santander Central Hispano shares held by the Bank or its affiliates are counted for purposes of determining quorums but may not be voted by the Bank or by its affiliates.

Resolutions at general meetings are passed provided that, regarding the voting capital present or represented at the meeting, the number of votes in favor is higher than the number of votes against or in blank and abstentions.

In accordance with Spanish law, a quorum on first call for a duly constituted ordinary or extraordinary general meeting of shareholders requires the presence in person or by proxy of shareholders representing 25% of our subscribed voting capital. On second call there is no quorum requirement. Notwithstanding the above, a quorum of 50% of our subscribed voting capital is required on the first call to approve any of the following actions:

 (i)issuance of bonds;
   
 (ii)increase or reduction of share capital;
   
 (iii)transformation of Banco Santander Central Hispano (change in corporate nature);
   
 (iv)merger, split or spin-off;
   
 (v)any other amendment of our by-laws; and
   
 (vi)dissolution.

A quorum of 25% of the subscribed voting capital is required to vote on such actions on the second call. A two-third majority of our present or represented voting capital is required to approve all of the above listed actions when the shareholders’ meeting is held on second call and less than 50% of our subscribed voting capital is present.

For purposes of determining the quorum, those shareholders who vote by mail or through the Internet are counted as being present at the meeting, as provided by the Procedural Rules of the Bank’s General Shareholders’ Meetings.

Changes in Capital

Any increase or reduction in share capital must be approved at the general meeting in accordance with the procedures explained above in the section entitled “Meetings and Voting Rights.”

Dividends

We normally pay a yearly dividend in advance in quarterly installments in July, October and January and a complementary dividend that is generally paid in April of the following year. We and our domestic banking subsidiaries are subject to certain restrictions on dividend payments, as prescribed by the Ministry of Economy and the Bank of Spain. See “Item 4. Information on the Company—B. Business Overview—Supervision and Regulation—Restrictions on Dividends”.

Our by-laws establish that any available profits shall be distributed in the following order: first, the legally required amounts are placed into the compulsory reserves. Next, our board of directors will assign such amounts it considers appropriate to voluntary reserves and ”fondos de previsión” (general allowances). After separating the amount which should be carried forward, if the board deems it advisable, the remaining amount will be divided equally amongst our shareholders under the limitations imposed by Spanish law.

Our by-laws also dictate that non-voting shares shall receive a minimum annual dividend of 5% of the capital paid out in respect of each such share in accordance with the “Ley de Sociedades Anónimas” (“Companies Law”).

125


Back to Contents

The amount, time and form of payment of the dividends, to be distributed amongst the shareholders in proportion to their paid-in capital will be established by resolutions adopted at the general meeting. The Board of Directors is entitled to distribute sums on account of future dividends; said distributions must be eventually approved by the general meeting.

A shareholder’s dividend entitlement lapses five (5) years after the dividend payment date.

Preemptive Rights

In the event of a capital increase, or the issuance of convertible debt, each shareholder has a preferential right by operation of law to subscribe for shares in proportion to its shareholding in each new issue of Banco Santander Central Hispano shares. However, this right may be excluded under certain circumstances by specific approval at the shareholders’ meeting and this right is deemed excluded in the relevant capital increase when the shareholders approve:

 capital increases following conversion of convertible bonds into Banco Santander Central Hispano shares; or
   
 capital increases due to the absorption of another company or of part of the spun-off assets of another company, when the new shares are issued in exchange for the new assets received.

If capital is increased by the issuance of new shares in return for capital from certain reserves, the resulting new Banco Santander Central Hispano shares will be distributed pro rata to existing shareholders.

Redemption

Our by-laws do not contain any provisions relating to redemption of shares. Nevertheless, pursuant to Spanish law, redemption rights may be created at a duly held general shareholders’ meeting. Such meeting will establish the specific terms of any redemption rights created.

Registration and Transfers

The Banco Santander Central Hispano shares are in book-entry form. We maintain a registry of shareholders. We do not recognize, at any given time, more than one person as the person entitled to vote each share in the shareholders meeting.

Under Spanish law and regulations, transfers of shares quoted on a stock exchange are normally made through a “Sociedad y Agencia de Valores”, credit entities and investment services companies, that are members of the Spanish stock exchange.

Transfers executed through stock exchange systems are implemented pursuant to the stock exchange clearing and settlement procedures of Iberclear. Transfers executed “over the counter” are implemented pursuant to the general legal regime for book entry transfer, including registration by Iberclear.

Liquidation Rights

Upon a liquidation of Banco Santander Central Hispano, our shareholders would be entitled to receive pro rata any assets remaining after the payment of our debts, taxes and expenses of the liquidation. Holders of non-voting shares, if any, are entitled to receive reimbursement of the amount paid before any amount is distributed to the holders of voting shares.

Change of Control

Our by-laws do not contain any provisions that would have an effect of delaying, deferring or preventing a change in control of the company and that would operate only with respect to a merger, acquisition or corporate restructuring involving Banco Santander Central Hispano or any of our subsidiaries. Nonetheless, certain aspects of Spanish law described in the following section may delay, defer or prevent a change of control of the Bank or any of our subsidiaries in the event of a merger, acquisition or corporate restructuring.

126


Back to Contents

Legal Restrictions on Acquisitions of Shares in Spanish Banks

Certain provisions of Spanish law require notice to the Bank of Spain prior to the acquisition by any individual or corporation of a substantial number of shares of a Spanish bank.

Any individual or corporation that wishes to acquire, directly or indirectly, a significant participation (participación significativa) in a Spanish bank must give advance notice to the Bank of Spain describing the size of such participation, its terms and conditions, and the anticipated closing date of the acquisition. “Significant participation” is defined as 5% of the outstanding share capital or voting rights of the bank or any lesser participation that gives the acquirer effective influence or control over the target bank.

In addition, advance notice must be given to the Bank of Spain of any increase, direct or indirect, in any significant participation at each of the following levels of ownership: 10%; 15%; 20%; 25%; 33%; 40%; 50%; 66% and 75%. Notice to the Bank of Spain is also required from anyone who, as a result of the contemplated acquisition, may attain sufficient power to control the credit entity.

Any acquisition mentioned in the preceding sentence to which the required notice was not given or even if given, a three month period after receipt of notice has not yet elapsed, or that is opposed by the Bank of Spain will have the following effects: (1) the acquired shares will have no voting rights, (2) the Bank of Spain may seize control of the bank or replace its board of directors, and (3) a fine may be levied on the acquirer.

The Bank of Spain has three months after the receipt of notice to object to a proposed transaction. Such objection may be based on finding the acquirer unsuitable on the basis, inter alia, of its commercial or professional reputation, its solvency or the transparency of its corporate structure. If three months elapse without any word from the Bank of Spain, its authorization is deemed granted. However, absent objection by the Bank of Spain, it may extend the period for closing the proposed transaction.

Any individual or institution that plans to sell its significant participation, or reduce it to one of the above-mentioned levels of ownership, or because of any sale will lose control of the entity, must provide advance notice to the Bank of Spain indicating the amount of the transaction and its anticipated closing date. Failure to comply with these requirements may subject the offending party to penalties.

Credit entities must notify the Bank of Spain as soon as they become aware of any acquisition or transfer of significant shares of its stock capital that exceeds the above-mentioned percentages. In addition, credit entities are required to provide periodic reports to the Bank of Spain describing the composition of and significant alterations to the ownership of the capital stock of the credit entity. This information must also provide, the level of ownership, regardless of the amount, of any other financial entities in the capital stock of the credit entity.

If the Bank of Spain determines at any time that the influence of a person who owns a significant participation of a bank may adversely affect that bank’s financial situation, it may request that the Ministry of Economy and Finance: (1) suspend the voting rights of such person’s shares for a period not exceeding 3 years; (2) seize control of the bank or replace its board of directors; or (3) revoke the bank’s license.

The Bank of Spain also requires each bank to publish a list, dated on the last day of each quarter and during April, July, October and January of all its shareholders that are financial institutions and all other shareholders that own at least 0.25% of the bank’s total equity. Furthermore, banks are required to inform the Bank of Spain as soon as they become aware, and in any case not later than in 15 days after, of each acquisition by a person or a group of at least 1% of such a bank’s total equity.

Tender Offers

Royal Decree 432/2003 of April 11, 2003 (“RD 432/2003”) modified previous regulations on tender offers set forth by Royal Decree 1197/1991 of July 26, 1991 (“RD 1197/1991”) reinforcing the protection of minority shareholders and introducing certain changes intended to make the tender offer regime more flexible.

RD 432/2003 introduces additional scenarios which impose the mandatory launching of a tender offer. A person or entity must first launch a tender offer if it proposes to acquire a significant shareholding (25% or more) in the voting stock of the target company’s shares (or certain other equivalent securities that may directly or indirectly give the right to subscribe for shares) of a publicly-traded Spanish company. The tender offer must be for shares representing, at least, 10% and up to 100% of the target’s company capital, contingent on the final percentage of the capital of such target company to be acquired (basically, 25% or more or 50% or more). Also, the launching of a tender offer is mandatory for the acquisition of shares representing 6% or more of the capital of the target company during any twelve-month period when the offeror holds a stake between 25% and 50% of the target’s company capital.

127


Back to Contents

Tender offers are mandatory also, even without reaching the stake thresholds mentioned above, if such person or entity intends to appoint more than one third but less than half plus one of the target company’s board or more than half of the directors of the target company’s board.

These new cases also require the mandatory launching of a tender offer if, within two years from the date of the acquisition, the offeror nominates and appoints more than one third but less than half plus one of the target company’s board or more than one half of the target company’s board.

Finally, RD 432/2003 modifies the exceptions to the mandatory launching of a tender offer; it allows for conditional tender offers upon certain requirements being met and it substantially modifies the regime of competing tender offers.

Reporting Requirements

The acquisitions or transfers of shares of any company listed on a Spanish Stock Exchange where, following the transaction, the acquiror’s ownership participation reaches 5% or any multiple of 5% of the capital stock of such company, or the seller’s participation is reduced from one of the above mentioned levels of ownership, must be reported, within 7 business days after such acquisition or transfer. The reporting must be made to the company that issued the traded shares, to the Governing Companies (Sociedades Rectoras) of the Spanish stock exchanges on which such company is listed, and to the CNMV. This threshold percentage will be 1%, or any multiple of 1%, whenever the acquirer, or the person who acts on his/her behalf, is a resident of a tax haven as defined in accordance with Royal Decree 1080/1991, or of a country or territory where there is no authority entrusted with the supervision of the securities markets, or when the designated authority declines to exchange information with the CNMV. The Minister of Finance is required to specify countries and territories in such cases, as proposed by the CNMV.

In addition, any company listed on a Spanish stock exchange must report any acquisition by such company (or a subsidiary) of the company’s own shares if the acquisition, together with any acquisitions since the date of the last report, causes the company’s ownership of its own shares to exceed 1% of its capital stock. See “Item 9. The Offer and Listing—Banco Santander Central Hispano Shares—Trading by Banco Santander Central Hispano’s Subsidiaries in the Shares.”

The directors of any company listed on a Spanish stock exchange must report to the CNMV to the Governing Companies (Sociedades Rectoras) of the Stock Exchanges on which the company is listed, and to the company itself, the amount of shares or option rights over the company’s shares that they hold at the time of their appointment (or, if applicable, report that they own no shares or options) directly, through companies they control or any other intemediary, regardless of the amount, and must report all acquisitions or transmissions of shares in the company, regardless of the amount that they carry out by themselves or by means of either the companies they control or an intermediary. The directors must also report the acquisition or transfer of option rights over the company’s shares.

In addition, managers of any listed company must report to the CNMV the acquisition of shares and option rights over shares as a result of a compensation plan related to the shares’ price. Any change of the aforesaid plans must be also reported.

Board of Directors

Our Board of Directors may be made up of a minimum of 14 and a maximum of 30 members, appointed by the general meeting of shareholders. Members of the Board of Directors are elected for an initial term of three years but can be re-elected. One third of the members of the Board are elected each year. Although there is no provision in Spanish law regarding the composition of a board of directors, the Regulation of the Board, following best corporate governance practices in Spain, provide that in exercising its powers to make proposals at the General Shareholders’ Meeting and to designate Directors by interim appointment to fill vacancies, the Board shall endeavour to ensure that the external or non-executive Directors represent a majority over the executive Directors and that the former include a reasonable number of independent Directors.

These independence standards may not necessarily be consistent with, or as stringent as, the director independence standards established by the NYSE. See “Item 6. Directors, Senior Management and Employees C. Board PracticesIndependence of the Directors on the Board of Directors”. The Bank currently complies with this requirement.

128


Back to Contents

Certain Powers of the Board of Directors

The actions of the members of the board are limited by Spanish law and certain general provisions contained in our by-laws. For instance, Article 32 of our by-laws states that the Directors will be liable to Banco Santander Central Hispano, to our shareholders and to our corporate creditors for any damages that they may cause by acts or omissions which are contrary to law or to the by-laws or by acts or omissions contrary to the duties inherent in the exercise of their office.

A Director’s power to vote on a proposal, arrangement or contract in which such Director is materially interested is not regulated by our by-laws. Conflicts of interest are regulated by Article 27 of the Regulations of the Board. Under Article 27, a Director is obliged to inform the Board of any direct or indirect conflict of interest which may exist with the Bank. If such a conflict relates to a particular transaction, then the Director (i) may not undertake the transaction without the Board’s authorization (such authorization can only be granted following a report of the Appointments and Remuneration Committee); and (ii) the Director may not take part in the discussion or voting regarding the transaction to which the conflict relates.

Our by-laws provide that the Directors may, by resolution of the Board, direct the subscription, acquisition, purchase, exchange, pledge and sale of public securities, shares, debentures, bonds and warrants. The Board is empowered to exercise borrowing powers without restriction as to limit or otherwise on behalf of the Bank, subject only to the power to authorize the issue of bonds, which is vested in the shareholders.

The board of directors may pass resolutions in order to establish the amount of each payment of any capital call with respect to partially paid-in shares. The board will also establish the period within which the payments must be made and other details, all of which must be published in the “Boletín Oficial del Registro Mercantil” (the Official Gazette of the Mercantile Register). Any delays in the payment of capital calls will bear interest starting from the day when the payment is due and without the need for any judicial or extra-judicial summons. We will also be able to take any action authorized by law to collect such sums.

Our by-laws provide that the members of the Board, and, if applicable, the Executive Committee (Comisión Ejecutiva) and the Bank’s Executive Vice Presidents, shall receive as a joint participation in the Bank’s annual results for performing their duties an aggregate amount equal to 5% of the Bank’s annual results, provided, however, that the Board may resolve that such percentage be reduced in those years in which the Board deems it justified. In practice, the amount so distributed is lower than the 5% limit mentioned above. In addition, the Board shall distribute the resulting payment among the participants in such manner and amount as may resolved annually by the Board with respect to each of them.

In order to set the specific amount corresponding to such participation, the percentage decided by the Board shall be applied to the year’s results.

In any event, before any payments in respect of the Directors’ participation can be made, the Bank must have made all allocations that have priority to such participation pursuant to applicable legislation.

Regardless of the foregoing, the members of the Board and of the Executive Committee are entitled to receive attendance fees, as well as such remuneration as may be applicable for the performance of their duties within the Bank other than their duties as a Director. These amounts are approved by the Board of Directors with the prior proposal from the Appointments and Remuneration Committee.

Directors may also receive compensation in the form of shares of the Bank or options over the shares, or other remuneration linked to share value following a resolution adopted by the shareholders at the General Shareholders’ Meeting (conducted in accordance with our by-laws and applicable Spanish legislation).

Board of Director Qualification

There are no mandatory retirement provisions due to age for board members in our by-laws or in the regulations of our board of directors. These regulations contain provisions relating to the cessation of directorship for other reasons.

Subject to legal limitations, any person will be eligible to serve as a Director of Banco Santander Central Hispano, S.A. without having to be a shareholder of the Bank.

129


Back to Contents

     C. Material contracts.

During the past two years, the Bank was not a party to any contract outside its ordinary course of business that was material to the Group as a whole.

     D. Exchange controls.

Restrictions on Foreign Investments

Under present regulations, foreign investors may transfer invested capital, capital gains and dividends out of Spain without limitation on the amount other than applicable taxes. See “Taxation”. On July 4, 2003, Law 19/2003 was approved which updates Spanish exchange control and money laundering prevention provisions, by recognizing the principle of freedom of the movement of capital between Spanish residents and non residents. The law establishes procedures for the declaration of capital movements for purposes of administrative or statistical information and authorizes the Spanish Government to take measures which are justified on grounds of public policy or public security. It also provides the mechanism to take exceptional measures with regard to third countries if such measures have been approved by the European Union or by an international organization to which Spain is a party. The Spanish stock exchanges and securities markets are open to foreign investors. Royal Decree 664/1999, on Foreign Investments (April 23, 1999), established a new framework for the regulation of foreign investments in Spain which, on a general basis, will no longer require any prior consents or authorizations from authorities in Spain (without prejudice to specific regulations for several specific sectors, such as television, radio, mining, telecommunications, etc.). Royal Decree 664/1999 requires notification of all foreign investments in Spain and liquidations of such investments upon completion of such investments to the Investments Registry of the Ministry of Economy, strictly for administrative statistical and economical purposes. Only investments from “tax haven” countries (as they are defined in Royal Decree 1080/1991), shall require notice before and after performance of the investment, except that no prior notice shall be required for: (1) investments in securities or participations in funds of the investment that are registered with the CNMV, and (2) investments that do not increase the foreign ownership of the capital stock of a Spanish company to over 50%. In specific instances, the Counsel of Ministers may agree to suspend, all or part of, Royal Decree 664/1999 following a proposal of the Minister of Economy, or, in some cases, a proposal by the head of the government department with authority for such matters and a report of the Foreign Investment Body. These specific instances include a determination that the investments, due to their nature, form or condition, affect activities, or may potentially affect activities relating to the exercise of public powers, national security or public health. Royal Decree 664/1999 is currently suspended for investments relating to national defense. Whenever Royal Decree 664/1999 is suspended, the affected investor must obtain prior administrative authorization in order to carry out the investment.

     E. Taxation.

The following is a discussion of the material Spanish and U.S. federal income tax consequences to you of the acquisition, ownership and disposition of the ADSs or shares.

The discussion of Spanish tax consequences below applies to you only if you are a non-resident of Spain and ownership of ADSs or shares is not effectively connected with a permanent establishment or fiscal base in Spain and only to U.S. residents entitled to the benefits of the Convention Between the United States and the Kingdom of Spain for the Avoidance of Double Taxation and the Prevention of Fiscal Evasion with Respect to Taxes on Income (the “Treaty”).

You should consult your own tax adviser as to the particular tax consequences to you of owning the shares or ADSs including your eligibility for the benefits of any treaty between Spain and the country of your residence for the avoidance of double taxation, the applicability or effect of any special rules to which you may be subject, and the applicability and effect of state, local, foreign and other tax laws and possible changes in tax law.

Spanish tax considerations

The following is a summary of material Spanish tax matters and is not exhaustive of all the possible tax consequences to you of the acquisition, ownership and disposition of ADSs or shares. This discussion is based upon the tax laws of Spain and regulations thereunder, which are subject to change, possibly with retroactive effect.

      Taxation of dividends

Under Spanish law, dividends paid by a Spanish resident company to a holder of ordinary shares or ADSs not residing in Spain for tax purposes and not operating through a permanent establishment in Spain are subject to Spanish Non-Resident Income Tax at a 15% rate, which is also the rate to which you may be entitled to under the Treaty.

130


Back to Contents

We will levy the withholding tax on the gross amount of dividends at a 15% tax rate, following the procedures set forth by the Order of April 13, 2000.

      Taxation of capital gains

Under Spanish law, any capital gains derived from securities issued by persons residing in Spain for tax purposes are considered to be Spanish source income and, therefore, are taxable in Spain. For Spanish tax purposes, income obtained by you if you are a U.S. resident from the sale of ADSs or shares will be treated as capital gains. Spanish non-resident income tax is currently levied at a 35% tax rate on capital gains obtained by persons not residing in Spain for tax purposes who are not entitled to the benefit of any applicable treaty for the avoidance of double taxation.

Notwithstanding the above, capital gains derived from the transfer of shares on an official Spanish secondary stock market by any holder who is a resident at a country that has entered into a treaty for the avoidance of double taxation with Spain containing an “exchange of information” clause will be exempt from taxation in Spain. In addition, under the Treaty, capital gains realized by you upon the disposition of ADSs or shares will not be taxed in Spain provided you have not held, directly or indirectly, 25% of our stock during the twelve months preceding the disposition of the stock. You are required to establish that you are entitled to this exemption by providing to the relevant Spanish tax authorities an IRS certificate of residence in the United States, together with the appropriate Spanish tax form, not later than 30 days after the capital gain was realized.

      Spanish wealth tax

Individuals not residing in Spain who hold shares or ADSs located in Spain are subject to the Spanish wealth tax (Spanish Law 19/1991), which imposes a tax on property located in Spain on the last day of any year. The Spanish tax authorities may take the view that all shares of Spanish corporations and all ADSs representing such shares are located in Spain for Spanish tax purposes. If such a view were to prevail, non-residents of Spain who held shares or ADSs on the last day of any year would be subject to the Spanish wealth tax for such year at marginal rates varying between 0.2% and 2.5% of the average market value of such shares or ADSs during the last quarter of such year.

      Spanish inheritance and gift taxes

Transfers of shares or ADSs upon death or by gift are subject to Spanish inheritance and gift taxes (Spanish Law 29/1987) if the transferee is a resident in Spain for tax purposes, or if the shares or ADSs are located in Spain at the time of gift or death, or the rights attached thereto could be exercised or have to be fulfilled in the Spanish territory, regardless of the residence of the beneficiary. In this regard, the Spanish tax authorities may determine that all shares of Spanish corporations and all ADSs representing such shares are located in Spain for Spanish tax purposes. The applicable tax rate, after applying all relevant factors, ranges between 0 and 81.6% for individuals.

Gifts granted to corporations non-resident in Spain are subject to Spanish Non-Resident Income Tax at a 35% tax rate on the fair market value of the shares as a capital gain. If the donee is a United States corporation, the exclusions available under the Treaty described in the section “Taxation of capital gains” above will be applicable.

      Expenses of transfer

Transfers of ADSs or shares will be exempt from any transfer tax or value-added tax. Additionally, no stamp tax will be levied on such transfers.

U.S. Tax Considerations

The following summary describes the material United States federal income tax consequences of the acquisition, ownership and disposition of ADSs or shares, but it does not purport to be a comprehensive description of all of the tax considerations that may be relevant to a particular person’s decision to acquire such securities. The summary applies only to U.S. Holders (as defined below) that hold ADSs or shares as capital assets for tax purposes and does not address special classes of holders, such as:

 certain financial institutions;
   
 insurance companies;

131


Back to Contents

 dealers and traders in securities or foreign currencies;
   
 holders holding ADSs or shares as part of a hedge, straddle, conversion transaction or other integrated transaction;
   
 holders whose “functional currency” is not the U.S. dollar;
   
 holders liable for alternative minimum tax;
   
 tax exempt organizations;
   
 partnerships or other entities classified as partnerships for U.S. federal income tax purposes;
   
 holders that own 10% or more of our voting shares; or
   
 persons who acquired our ADSs or shares pursuant to the exercise of any employee stock option or otherwise as compensation.

The summary is based upon tax laws of the United States including the Internal Revenue Code of 1986, as amended to the date hereof (the “Code”), administrative pronouncements, judicial decisions and final, temporary and proposed Treasury Regulations, changes to any of which may affect the tax consequences described herein possibly with retroactive effect. In addition, the summary is based on the Treaty and is based in part on representations of the Depositary and assumes that each obligation provided for in or otherwise contemplated by the Deposit Agreement or any other related document will be performed in accordance with its terms. Prospective purchasers of the ADSs or shares are urged to consult their own tax advisers as to the United States, Spanish or other tax consequences of the acquisition, ownership and disposition of ADSs or shares in their particular circumstances, including the effect of any U.S. state or local tax laws.

As used herein, a “U.S. Holder” is a beneficial owner of ADSs or shares that is, for United States federal income tax purposes:

 a citizen or resident of the United States;
   
 a corporation, or other entity taxable as a corporation, created or organized in or under the laws of the United States or of any political subdivision thereof; or
   
 an estate or trust the income of which is subject to United States federal income taxation regardless of its source.

In general, for United States federal income tax purposes, U.S. Holders of ADSs will be treated as the holders of the underlying shares represented by those ADSs. Accordingly, no gain or loss will be recognized if a U.S. Holder exchanges ADSs for the underlying shares represented by those ADSs.

The U.S. Treasury has expressed concerns that parties to whom ADSs are released may be taking actions that are inconsistent with the claiming of foreign tax credits for U.S. holders of ADSs. Such actions would also be inconsistent with the claiming of the reduced rate of tax, described below, applicable to dividends received by certain non-corporate holders. Accordingly, the creditability of Spanish taxes and the availability of the reduced tax rate for dividends received by certain non-corporate holders, each described below, could be affected by actions taken by parties to whom the ADSs are pre-released.

Taxation of Distributions

Subject to the discussion of the passive foreign investment company rules below, to the extent paid out of our current or accumulated earnings and profits (as determined in accordance with United States federal income tax principles), distributions, including any Spanish withholding tax, made with respect to ADSs or shares (other than certain pro rata distributions of our capital stock or rights to subscribe for shares of our capital stock) will be includible in the income of a U.S. Holder as foreign source ordinary dividend income. Such dividends will not be eligible for the “dividends received deduction” generally allowed to corporations receiving dividends from domestic corporations under the Code. The amount of the distribution will equal the U.S. dollar value of the euros received, calculated by reference to the exchange rate in effect on the date such distribution is received (which, for U.S. Holders of ADSs, will be the date such distribution is received by the Depositary), whether or not the Depositary or U.S. Holder in fact converts any euros received into U.S. dollars at that time. Any gains or losses resulting from the conversion of euros into U.S. dollars will be treated as ordinary income or loss, as the case may be, of the U.S. Holder and will be U.S. source.

132


Back to Contents

Subject to applicable limitations and the discussion above regarding concerns expressed by the U.S. Treasury, dividends paid to a non-corporate U.S. holder paid before January 1, 2009 will be taxed at a maximum rate of 15%. Non-corporate holders should consult their own tax advisers to determine the implications of the rules regarding this favorable rate in their particular circumstances.

Subject to certain generally applicable limitations that may vary depending upon your circumstances and subject to the discussion above regarding concerns expressed by the U.S. Treasury, a U.S. Holder will be entitled to a credit against its U.S. federal income tax liability for Spanish withholding taxes. The limitation on foreign taxes eligible for credit is calculated separately with regard to specific classes of income. Instead of claiming a credit, a U.S. Holder may, at its election, deduct such otherwise creditable Spanish taxes in computing taxable income, subject to generally applicable limitations under U.S. law.

A U.S. Holder must satisfy minimum holding period requirements in order to be eligible to claim a foreign tax credit for foreign taxes withheld on dividends. The rules governing foreign tax credits are complex and, therefore, U.S. Holders are urged to consult their own tax advisers to determine whether they are subject to any special rules that limit their ability to make effective use of foreign tax credits.

Sale and Other Disposition of ADSs or Shares

Subject to the discussion of the passive foreign investment company rules below, gain or loss realized by a U.S. Holder on the sale or exchange of ADSs or shares will be subject to United States federal income tax as capital gain or loss (and will be long-term capital gain or loss if the U.S. Holder held the shares or ADSs for more than one year) in an amount equal to the difference between the U.S. Holder’s tax basis in the ADSs or shares and the amount realized on the disposition. Gain or loss, if any, will be U.S. source for foreign tax credit purposes. The deductibility of capital losses is subject to limitations. Long-term capital gain of a non-corporate U.S. holder is generally taxed at a preferential rate.

Passive Foreign Investment Company Rules

We believe that we are not a “passive foreign investment company”, or “PFIC”, for United States federal income tax purposes for the taxable year 2004. However, since our PFIC status depends upon the composition of our income and assets and the market value of our assets (including, among others, less than 25 percent owned equity investments) from time to time, and based upon certain proposed Treasury Regulations that are not yet in effect but are generally proposed to become effective for taxable years after December 31, 1994, there can be no assurance that we will not be considered a PFIC for any taxable year.

If we are treated as a PFIC for any taxable year, gain recognized by a U.S. Holder on a sale or other disposition of ADSs or ordinary shares would be allocated ratably over the U.S. Holder’s holding period for the ADSs or ordinary shares. The amounts allocated to the taxable year of the sale or other exchange and to any year before we became a PFIC would be taxed as ordinary income. The amount allocated to each other taxable year would be subject to tax at the highest rate in effect for individuals or corporations, as appropriate, and an interest charge would be imposed on the amount allocated to such taxable year. Further, any distribution in respect of ADSs or ordinary shares in excess of 125 percent of the average of the annual distributions on ADSs or ordinary shares received by the U.S. Holder during the preceding three years or the U.S. Holder’s holding period, whichever is shorter, would be subject to taxation as described above. Certain elections may be available (including a mark to market election) to United States persons that may mitigate the adverse consequences resulting from PFIC status.

In addition, if we were to be treated as a PFIC in a taxable year in which we pay a dividend or the prior taxable year, the 15% dividend rate discussed above with respect to dividends paid to non-corporate holders would not apply.

Information Reporting and Backup Withholding

Payment of dividends and sales proceeds that are made within the United States or through certain U.S.-related financial intermediaries generally are subject to information reporting and to backup withholding unless (i) you are a corporation or other exempt recipient or (ii) in the case of backup withholding, you provide a correct taxpayer identification number and certify that you are not subject to backup withholding. The amount of any backup withholding from a payment to a U.S. Holder will be allowed as a credit against the U.S. Holder’s U.S. federal income tax liability and may entitle the U.S. Holder to a refund, provided that the required information is furnished to the Internal Revenue Service.

133


Back to Contents

     F. Dividends and paying agents.

Not Applicable

     G. Statement by experts.

Not Applicable

    H. Documents on display.

We are subject to the information requirements of the Exchange Act, except that as a foreign issuer, we are not subject to the proxy rules or the short-swing profit disclosure rules of the Exchange Act. In accordance with these statutory requirements, we file or furnish reports and other information with the SEC. Reports and other information filed or furnished by us with the SEC may be inspected and copied at the public reference facilities maintained by the SEC at Room 1024, 450 Fifth Street, N.W., Washington, D.C. 20549, and at the SEC’s regional offices at 233 Broadway, New York, New York 10279 and Northwestern Atrium Center, 500 West Madison Street, Suite 1400, Chicago, Illinois 60661-2511. Copies of such material may also be inspected at the offices of the New York Stock Exchange, 11 Wall Street, New York, New York 10005, on which our ADSs are listed. In addition, the SEC maintains a website that contains information filed electronically with the SEC, which can be accessed over the internet at http://www.sec.gov.

     I. Subsidiary information.

Not Applicable

134


Back to Contents

Item 11. Quantitative and Qualitative Disclosures About Market Risks

Introduction

Our risk management activities involve the integrated qualification and quantification of the different types of risk (credit risk, operational risk, reputational risk and market risk) which are assumed by our business units in their activities.

We have divided this section, according to the primary risks faced by the Group, in the following six parts:

 Organization of Risk Management;
   
 Global Risk Analysis Profile,
   
 Credit Risk;
   
 Operational Risk;
   
 Reputational Risk; and
   
 Market Risk

Part 1. Organization of Risk Management

Financial institutions need efficient risk management to generate value on a sustained basis. We use advanced techniques that make efficient risk management possible and, as a result, our risk management is in line with the principles of the New Basel Capital Accord (BIS II).

Our Risk Division reports directly to the third Vice-Chairman and Chairman of the Risk Committee.

This committee:

 Sets our risk policies, in accordance with the Board's Executive Committee.
   
 Ensures that the levels of risk assumed at the individual and global level meet the targets set.
   
 Resolves operations beyond the powers delegated to bodies immediately below.
   
 Empowers other committees lower down the hierarchy to deal with risks.
   
 Receives information on the significant issues that it must know about and decide upon.
   
 Regularly reviews the exposures to main clients, economic sectors, geographic areas and risk categories.
   
 Supervises the fulfilment of risk objectives, the tools used to manage risk, the measures being taken to improve risk management, project performance and any other actions undertaken in this area.
   
 Receives, evaluates and monitors the observations and recommendations which, for varying reasons, are made by the supervisory authorities.
   
 Ensures that our measures are consistent with the level of risks previously agreed-upon.

The committee deals with all types of risk, including: credit, market, operational and reputational.

Other principles that guide our risk management are:

 Independent function, with a shared hierarchy. While the objectives and methodologies are established by the Risk Division, the organizational structure is adapted to business needs and proximity to the customer (while maintaining risk quality criteria).

135


Back to Contents

 Executive capacity supported by knowledge and closeness to the customer, in coordination with the business manager, as well as collective decisions via the corresponding Risk Committees.
    
 Global scope (different types of risk) and single treatment of the customer (non-admission of risks from different units), without detriment to specialization by risk type and customer segment.
   
 Collective decisions (including at the branch level) which ensure both different opinions and that results are not dependent on decisions by individuals.
   
 Medium-low risk profile as a target, which requires a culture of consistency in a series of policies and procedures, among which are the following:
    
  Strong emphasis on monitoring of risks in order to have sufficient warning of possible problems.
    
  Risk diversification limiting our relative exposure to the overall risk of customers in the credit system.
    
  Avoid exposure to companies with ratings deemed to be below par, even when the risk premium available is proportionate to the level of internal rating.

The Board's members and its subsidiary bodies have the necessary skills and independence to supervise development of the general strategy, as well as the decisions taken by senior management which, in turn, sets the business plans, supervises the daily decisions and ensures they are in line with the objectives and policies set by the Board.

The bodies for risk matters are the committees that have been assigned powers for making decisions, controlling and monitoring risks. The table below describes these committees by order of importance.

 Sphere Level in the hierarchy

Name

 
 Centralised ExecutiveExecutive Committee
    Risks Committee of the Board
  
   Risk DivisionRisks Management Committee
    Global Committee of General
    Directorate of Risks
  
           Areas and Departments
reporting to the Risks
Division  
Global Committee of Risks of Wholesale
Banking
(Coporate and Financial Entities)
Global Committee of risks of Company Banking
Global Committee of Standardised Risks
Global Committee of Financial Risks (Market)
  
 Decentralised Committee of UnitsRisks Committee in Banks of the Group/Countries
    Risks Committee in Branches Abroad
    Risks Committee in Branches in regional areas or in business units
    Other Committees
 

The Group has been using a series of techniques and tools for many years, which are mentioned in other parts of this section. They include:

 Internal ratings, with valuation of the different components which, by client and facility (collaterals, maturities, etc), enable the probabilities of failure to be estimated (allowing us to calculate the expected loss on the basis of historical data).
   
 Return on Risk Adjusted Capital (RORAC), used for pricing operations (bottom up) to analysis of portfolios and units (top down).
   
 Economic capital estimated by valuating all types of risk (credit, business, etc.), both as a reference of the management by different building blocks and the return obtained, as well as in admission processes and reference limit of the global classifications of large clients.
   
 Value at risk as an element of control and for setting the market risk limits of the different trading portfolios.
   

136


Back to Contents

 Stress testing to complement the analysis of market and credit risk, in order to value the impact of alternative scenarios, including on provisions and capital.

The goal of the Risk Division is to establish, for the Group, a single and integrated risks function with a global mandate and multi-local execution which covers the different geographic areas where we operate. This division's mission is to provide an agile, effective and efficient service to clients, always maintaining the quality of risks.

The division is divided in two General Directorates:

 General Directorate of Risk; and
   
 General Directorate of Integrated Management and Internal Risk Control.

The General Directorate of Risk is responsible for the executive functions of credit and market risk management and it is adapted to the structure of business, by type of client:

 Corporate Banking Risks;
   
 Risks of Financial Institutions and Structured Products;
   
 Company Banking Risks; and
   
 Standardized Risks;
   
 as well as by activity and geographic area (global view / local view):
   
 Financial Risk Control and Consolidation;
   
 Wholesale Risk Control and Consolidation; and
   
 Credit Risk Control and Consolidation.

This structure strengthens the capacity to anticipate changes in the financial conditions of a client or a market, maintaining the quality and standards of the Group's risk and promoting dynamic and integrated management. In addition, under this General Directorate, there is an area that monitors use of the best practices in measurement and tools in order to be able to offer a large range of complex products, better analysis of risks and, in short, more efficient use of capital.

The General Directorate of Integral Management and Internal Control of Risk meets the requirements of organic independence established in the New Basel Capital Accord (BIS II). Its functions are to contribute a global view, measure risk, provide quality analysis and consistent methodologies for different risk exposures, as well as to provide adequate control and internal validation that ensure consistent and homogeneous processes and tools, via the following organisational structure:

 RORAC Methodologies, Creation of Value and Economic Capital;
   
 Global Analysis;
   
 Operational Risk;
   
 Validation of Internal Models;
   
 Informational Systems; and
   
 BIS II Project Coordination.

Both directorates report directly to the head of the Risk Division and third Vice-Chairman, thereby ensuring adequate co-ordination mechanisms.

Part 2. Global Risk Analysis Profile

Our risk profile at December 31, 2004 by types of risk and business units, is shown below (excluding Abbey):

137


Back to Contents

Distribution of economic capital  
by types of risk  
   
Credit48% 
Equity Stakes23% 
Rest of Market9% 
Business8% 
Structural Interest7% 
Operational5% 
   
Distribution of economic capital  
by business units  
   
Latin America31% 
Equity Investments22% 
Spain Retail14% 
Banesto9% 
Corporate Centre8% 
Global Wholesale7% 
Portugal4% 
Europe Consumer4% 
Asset Management and Priv. Bank1% 

By types of risk, credit continues to be the main source of our risk (48% of the global economic capital). The market risk of equity stakes was the second largest (23%). The balance of the risks (including structural interest or business) accounted for 29% of the capital.

The Integral Framework of Risks (MIR), developed in 2003, is the tool that we use to quantify, aggregate and assign economic capital and measure our risk adjusted return and that of our main business units. In accordance with this model, our diversification (the result of the multinational and multibusiness nature of its activity) results in a profit of 18%. In other words, our global risk, measured in terms of economic capital, is 18% less than the sum of the risk of our business units considered on their own. If Abbey were to be included in the calculations, we estimate this number would increase to 22%.

Our economic capital is calculated under the premise of supporting the risk of activity with a confidence level of 99.97%, equivalent to a rating of AA. Comparing economic capital figures with the capital funds available at December 2004, shows that the Group was sufficiently capitalised for an AA rating before and after the acquisition of Abbey.

The MIR results show a risk adjusted return for us in 2004 of 15.5%, which, with a cost of capital of 10.5%, means a high capacity to generate shareholder value.

This model was used to set, in the 2005 budget, the risk adjusted return objectives for our main business units, taking into account not only the return on the activity but also the risk incurred to achieve it and the return required by our shareholders.

We believe that this model will enable us to meet the new Basel regulatory requirements, specifically with respect to Pillar II.

Part 3. Credit Risk

Credit risk is the possibility of financial loss resulting from the failure of our clients or our counterparties to meet their obligations with us.

138


Back to Contents

Credit risk is our main source of risk (48% of the aggregate economic capital), and so identifying, measuring and managing such risk is vital in order to generate value on a sustained basis.

Our credit risk management not only identifies and measures the risk but also seeks the integration, control and mitigation of the different exposures and calculates the risk adjusted return.

The organization of the risks function is based on common principles and criteria shared by the different units. In order to develop it properly, we have a series of policies, procedures and management tools which, based on a common basic model, are adapted to the features of local markets and businesses.

The table below sets out our global credit risk exposure at December 31, 2004 (excluding Abbey):

Group Santander — Gross Exposure to Credit Risk
     Fixed income Credit Credit       
 Clients Clients (trading Entities Entites       
 outstanding available excluding Outstanding available Derivatives Total % 
 
 
 
 
 
 
 
 
 
Spain155,186 35,723 23,366 6,471 730 9,472 230,949 62.5%
     Parent bank91,248 22,589 17,220 2,110 382 6,547 14,097 37.9%
     Banesto47,709 8,209 6,092 2,316 324 1,958 66,608 18.0%
     Others16,229 4,925 53 2,045 24 968 24,244 6.6%
Rest of Europe37,477 7,611 9,096 4,343 729 1,393 60,649 16.4%
     Germany10,801 1,717 318 101 0 86 13,023 3.5%
     Portugal17,599 3,473 8,676 1,435 0 1,232 32,415 8.8%
     Others9,078 2,421 102 2,807 729 74 15,211 4.1%
Latin America36,881 8,485 12,699 3,194 209 2,231 63,700 17.2%
     Brazil6,747 1,667 4,226 326 0 281 13,246 3.6%
     Chile10,719 241 1,151 223 209 772 13,315 3.6%
     Mexico9,920 4,819 3,556 1,807 0 817 20,920 5.7%
     Puerto Rico5,389 739 1,688 361 0 290 8,466 2.3%
     Venezuela1,497 686 1,024 289 0 0 3,496  0.9%
     Others2,608 334 1,053 189 0 71 4,256  1.2%
Rest of world2,422 6,743 770 3,108 31 1,235 14,310  3.9%
 
 
 
 
 
 
 
 
 
Total Group231,966 58,564 45,930 17,116 1,700 14,331 369,607  100%
 
 
 
 
 
 
 
 
 
% of Total62.8%15.8%12.4%4.6%0.5%3.9%100.0 %  
 
 
 
 
 
 
 
   
Date at 12/31/04 Derivatives in credit risk equivalent, including Repos, excluding doubtful loans.

Regarding the geographic distribution of credit exposure, Abbey's acquisition has significantly increased Europe's relative share in the Group to 85%. Spain, with 44%, still represents the largest credit risk exposure, followed by the UK (30%). Latin America's share has dropped to 12%, while that of non-investment grade countries is only 4% of the total.

The charts below show the distribution of the exposure (EaD), according to the equivalent external rating of the main groupings of credit risk and the expected loss for each tranche:


 

139


Back to Contents

The rating distribution in the portfolio of clients is a typical profile in retail banking. Most of the ratings below BBB are the portfolios of small and medium sized companies (“SMEs”), consumer loans and part of our mortgage portfolios. They have a high degree of fragmentation, lower proportional consumption of capital and levels of expected loss comfortably covered by the spread on the operations.

The table below shows the distribution of the Group´s exposure by type of customer:

Distribution of exposure by customer     
Segments at December 31, 2004     
    Average 
  % of exposure expected loss (EL) 
  
 
 
Public sector 2.6 0.49 
Corporate 23.2 0.27 
SMEs 33.8 0.73 
Mortgages (individuals) 23.6 0.29 
Rest of individuals 16.7 1.58 
Rest of segments 0.1 1.87 
  
 
 
Total 100.0 0.66 
  
 
 
Data at 12/31/04     
Exposure at default . Source MIR. Excluding Abbey

3.1. Customer segmentation for credit risk management

Credit risk management is conducted according to customer segments and the features of products.

The Corporate Banking Risk Area treats customers on a global basis (large companies and multinational financial groups). For large companies, there is a pre-classification model (setting of a maximum internal limit on risk), based on a system of measurement and monitoring of risk capital. In addition, financial institutions have a specialized treatment and the technical monitoring and follow-up of structured finance has been optimized.

The Company Risk Area has strengthened the identification of business opportunities in order to improve business issues by setting common business-risk goals. Meanwhile, the underwriting process has been made more efficient by establishing pre-classifications under a more streamlined model and aimed at those companies which meet certain requirements (high knowledge, rating, etc.).

For its part, the Standardized Risk Area deals with retail clients (small companies, businesses and individuals). These risks are managed on a decentralized basis, following policies and measures that are designed centrally, and is supported by automatic systems for valuation and decision-making that produce effective risk management which is also efficient in terms of resources.

At the end of 2004, we published the Corporate Framework of Standardized Risk Management which aims to homogenize the main principles for managing this type of risk from the perspective of planning the credit cycle, the quality of decision-making models and control of management indicators.

3.2. Rating tools

We have been using internal ratings to assess and track risk for more than 10 years. The aim is to measure the degree of risk of a client or transaction. Each rating corresponds to a certain probability of default or non-payment, based on historical data and past experience.

In the case of corporate and company risks, the process for assigning ratings varies according to the segment. The weight of the view of the analyst is greater in the case of large clients, which involve more complex analysis, while the rating of clients and operations in retail segments is based more on pre-established rules of valuation where a more automatic treatment can be used. The process of assessment can differ depending on the business sector (financial entities, public institutions, industrial companies, real estate development, etc.).

140

Back to Contents

The table below shows our valuation tools:

Valuation tools
  Management Valuation tool Analysis citration 

 
 
 
 
Governments, financial Institutions and global corporates Centralised Group Rating 10% view of analyst 
Local corporations Centralised entity Rating 100% view of analyst 
Companies Decentralised Scoring Automatic valuation 
      (quantitative areas)+ 
      analyst view 
Micro companies and businesses Decentralised Scoring Automatic valuation 
Individuals Decentralised Scoring Automatic valuation 
        

During the tracking phase the ratings are regularly reviewed, at least once a year, and new financial information and the experience in the development of the banking relation are taken into account. The regularity of the reviews increases in the case of clients who reach certain levels in the automatic warning systems and in those classified as special watch.

The system for assessing companies is used for other of our subsidiaries both in Spain and abroad, including our banks in Portugal and Latin America. The depth of historical data available enables us to determine the probability of default associated with each rating. The tools to assign ratings used by the units abroad were improved during 2004 by introducing valuation models based on statistical models created with empirical data.

The table below on the left shows the distribution of the number of companies with outstanding risk by rating for Banco Santander Central Hispano, Spain. The table below on the right shows the distribution of outstanding risk balances by rating for Banco Santander Central Hispano, Spain.


In the case of standardized risks (retail), different automatic valuation systems are applied on the basis of the segment, product and channel (for example, mortgages via branches, consumer loans via agents, loans to businesses, etc). These admission systems are complemented by performance models on the basis of the available information in the Group in monitoring processes and pre-granting of risks.

Each of the yield curves of the charts below reflects the non-performing loans of operations with individuals granted in Spain every year (“vintages”) until maturity. The age of this base enables us to simulate future performances.


141


Back to Contents

3.3. Master scale or ratings

We have a Master Scale (see table below), whose purpose is to make comparable, at the same rate of anticipated default, the different ratings which are used in the various homogeneous segments of risk.

This scale is based on comparing the internally estimated probabilities of default for the Bank's portfolio with the history of defaults associated with each level of external rating, according to the publications of the rating agencies.

For purposes of comparison, the definition of default used for internal measurements for the purposes of the master scale is based on legal claim situations and not on 90 days of non payment. For the purposes of BIS II or statistical provisions, the probabilities of default are based on 90 days of non payment.

Master scale or ratings      
       
External ratingProbability of default Standard & Poor's Moody's 







9.30.014% AAA Aaa 
9.20.016% AA+ Aa1 
9.00.019% AA Aa2 
8.50.03% AA- Aa3 
8.00.05% A+ A1 
7.50.08% A/ A- A2/A3 
7.00.13% A-/BBB+ A3/Baa1 
6.50.21% BBB+/BBB Baa1/Baa2 
6.00.33% BBB Baa2 
5.50.53% BBB- Baa3 
5.00.85% BB+ Ba1 
4.51.37% BB Ba2 
4.02.19% BB- Ba3 
3.53.52% B+ B1 
3.05.65% B+/B B1/B2 
2.59.08% B B2 
2.014.58% B- B3 
1.523.42% CCC Caa1 
1.037.60% CC Ca 

3.4. Concept of expected loss

As well as assessing the client, the analysis of transactions includes aspects such as the maturity, the type of product and the collaterals that exist, which is done through adjusting the initial rating. As a result, not only is the probability of default (PD) taken into account, but also the exposure at default (EaD) and the loss given default (LGD).

By estimating these three factors, the expected loss of each operation can be calculated. Its correct calculation is very important as it ensures that the price adequately reflects the resulting risk premium, and the expected loss is reflected as one of the costs of the activity.

The following charts, reflecting data on non-performing loans in Spain, include the distribution of defaulted consumer and mortgage loans since 1995, according to the percentage of recoveries, after deducting all costs -- including financial and opportunity-- incurred in recovery.

 

142


Back to Contents

 

In the international sphere, the proposal of the Basel Committee to reform the 1988 Capital Accord is also based on the concept of expected loss in order to determine the minimum levels of regulatory capital in the most advanced frameworks based on internal ratings.

3.5. Measurements of expected loss

Our expected credit risk loss (excluding Abbey), at the end of 2004, was €1,755 million (0.52% of the exposure, equivalent to 0.48% of the gross exposure and 0.76% of the risk balance of clients). The distribution of the expected loss by areas is as follows:

 Group Santander 
 Expected loss 
 (% of EaD) 
   
  

 

Santander Central Hispano        
Expected loss and ecnomic capital by customer segments        
         
 Oustanding Expected Expected Economic 
Portfoliorisk loss (%) loss Capital (%) 








 
Corporate16.975 0,13 23 2,18 
Business29.905 0,33 99 4,55 
Institutions7.418 0,21 15 3,10 
Micro-businesses13.705 0,83 114 7,41 
Individuals38.735 0,41 159 2,68 
   Individuals Mortgage32.742 0,23 75 1,72 
   Individuals other5.993 1,41 84 7,93 
 
 
 
 
 
Total106.739 0,38 410 3,76 
 
 
 
 
 
  
Data of 21/31/2004. Amounts in millions of euros. Including securtized balances. Economic capital excludes concentration effect. 

The provisional estimate of the expected loss of the whole Group, including Abbey, is €2,014 million (0.37% of exposure). The estimated expected loss of Abbey is 0.10%.

143


Back to Contents

While the estimates of expected losses at the units in Spain are the bottom-up result of internal measurement models, the estimates for other units - with some exceptions – are generally the result of top--down approximations, in so far as the measurements of the internal models in these units are consolidated.

3.6. Test of reasonableness in expected loss of the parent bank

To test the calculation model for expected loss, the following table compares specific provisions, net of recoveries, that were actually allocated for the portfolio of Banco Santander Central Hispano over the last few years with the estimated expected loss.

Net loan loss provisions and expected loss Parent bank-Spain (% of a average risk)
 
                          
                      Average    
                    95-04 adjusted to  Expected 
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 average the cycle loss 

 
0.90 0.53 0.40 0.12 0.07 0.11 0.21 0.27 0.19 0.16 0.30 0.37 0.38 

The allocations fell substantially during 1995-99, grew again in the subsequent years as a result of the slowdown in the Spanish economy, thereby reflecting their cyclical nature, and declined again in 2003 and 2004.

The average losses must be adjusted to the effect of the economic cycle. The average of 0.37% adjusted in terms of the cycle is close to the 0.38% envisaged in the model.

144


Back to Contents

3.7. Measurements of cost of credit (observed loss)

The following charts show the cost of credit risk at Grupo Santander (excluding Abbey) and our main business areas during 2004 and in comparison with previous years, measured through different approaches:

The cost of credit has been falling over the years, both in the Group as well as in our main units, particularly in Latin America.

3.8. Quantifying the risk premium

Our risk policy focuses on maintaining a medium-low risk profile, both in credit risk as well as market risk.

In credit risk, this qualitative objective can be quantified in terms of expected loss. The expected loss target for business in Spain must not exceed 0.40% of the outstanding balance of risk, while for the Group as a whole it should not be more than 1.00%.

145


Back to Contents

3.9. Concept of economic capital. RORAC methodology

Credit losses can surpass the level of expected loss for various reasons (economic cycle, concentration of exposure, errors in the model). The volatility of losses or unexpected loss is the real credit risk. While provisions are in response to the expected losses, institutions endow themselves with capital to cover the contingency of higher than expected credit losses. Just as the provisions, or the margin of operations, must be sufficient to cover the expected loss, the economic capital must be adequate to cover the unexpected losses, ensuring the continuity of business.

Conceptually, economic capital cannot cover with 100% probability all the losses that eventually could occur. The maximum loss, in credit risk, will be produced if all the assets are in default at the same time and nothing is recovered. Such an event, highly unlikely, is not fully covered by the economic capital, which nevertheless is allocated to cover very high losses (which are very unlikely but if they occur can threaten continued activity).

The Bank decides the level of losses it wants to cover with economic capital (the level of confidence with which it wants to ensure the continuation of its business). In our case, this confidence level is 99.97%, above the 99.90% assumed by the regulatory capital formulas proposed in the New Basel Capital Accord. The difference between both levels means assuming a default probability for the Group of 0.03% instead of 0.1%, three times lower than the proposal of BIS II.

In terms of external rating, a confidence level of 99.97% requires having sufficient capital to be rated AA, while 99.90% would only allow a rating of A-, given the higher probability of default associated.

Traditionally, the concept of economic capital has been contrasted with that of regulatory capital, as regulatory capital is required for the regulation of solvency and which, until its next reform, suffers from an insufficient sensitivity to risk. However, the reform of the 1988 Capital Accord is intended to bring both concepts closer together.

If one looks at each operation, the economic capital calculation is based on the same variables needed to calculate the expected loss (i.e., the client's rating, the maturity and the collaterals of the operation). By aggregation, the economic capital of the rest of the operations of this client can be calculated and, bearing in mind the appropriate factors of diversification/correlation of a portfolio of clients, of a business unit and of the bank as a whole.

For its part, the margin of operations must not only cover costs, including the expected loss or the risk cost, but also be sufficient to achieve an adequate return on the economic capital consumed.

The RORAC methodology enables an analysis of whether the return on a transaction covers the risk cost -- the expected loss -- and the cost of capital invested by an institution in the transaction.

Determining the cost of capital is closely linked to calculating the RORAC target, which means a minimum return threshold for risk operations. If an operation does not reach the RORAC target, it could be covering costs, but not making a return on the capital at the level required by us.

The Bank regularly reviews the RORAC target to ensure that the authorized operations generate shareholder value. It is calculated on the basis of two components, the return required by shareholders plus that needed to cover operating costs.

The return required by shareholders or the cost of capital (also called the hurdle rate) is calculated by adding up the free rate of long-term risk and the premium required for shareholders in order for them to invest in Santander shares. The cost of capital calculated at the end of 2004 was 10.5%.

146


Back to Contents

The chart below shows Banco Santander Central Hispano’s expected loss and RORAC by segments:

The target RORAC is 29%, slightly higher than the sum of the cost of capital plus operating costs and this is because we want to achieve an adequate return on our operations, higher than the minimum required by the average shareholder.

RORAC methodology enables the return on operations, clients, portfolios and businesses to be made on a homogeneous basis, identifying those that obtain a risk adjusted return higher than the cost of our capital, and so aligning risk and business management with the overall objective of creating value.

We have been using RORAC methodology in our credit risk management since 1993, with the following purposes:

 To analyze and set prices during the decision-making process for operations (admission) and clients (monitoring).
   
 To estimate the capital consumption of each client, portfolio or business segment, in order to facilitate the optimal allocation of economic capital.
   
 To calculate the level of provisions that correspond to average expected losses.

3.10. Internal systems of risks

One of the main objectives of the New Basel Accord is to adopt rigorous risk management practices in line with the most advanced financial institutions.

One of our hallmarks is to be at the forefront of these practices. For example, when the Bank of Spain introduced in 1999 statistical or anti-cyclical provisions which anticipated the rules and discipline of BIS II, we were the pioneer among large Spanish banks in requesting and obtaining recognition of our internal credit models in line with the norms and disciplines included in Basel II.

The results have been positive for the following reasons:

 The validation process by the supervisors helps to improve and perfect the initial model.
   
 The internal controls required strengthen the climate of security and implementation of the model, and involve other areas.
   
 It serves to contrast methodologies used and their performance, encouraging the skills to conduct the ratings in a coherent, accredited and valid way.
   
 It helps to clarify the drawing up of rules and protocols with which the information has to be treated in the systems and ensure their reliability.
   
 It introduces the need for recurring qualitative analysis of data or developments observed, trends and sensitivity, as well as comparisons with external sources and identification of differences that could give rise to proposals.

147


Back to Contents

 It enables us to anticipate with a high degree of accuracy and security what will be the internal models of BIS II, facilitating and ensuring a transition that, in other circumstances, might be very difficult and complex.

Experience in this field has confirmed the usefulness and necessity of independent functions of integrated management and risk, as is required by the New Basel Accord and which we have put into effect with the new organizational structure of the Risk Division.

As a continuation of this policy, we have requested recognition from the Bank of Spain of its new internal model for calculating coverage as referred to in Circular 4/2004.

3.11. Revised framework of international convergence of capital measures and capital standards

We are committed to the principles behind the Revised Framework of International Convergence of Capital Measurement and Capital Standards (Basel II). For this reason, we are actively involved in different forums on the issue, both Spanish and international. We have also stepped up contacts with the regulatory and supervisory authorities in different countries, contributing constructively to improving those technical aspects that could be asymmetric, unfavorable or far from the main objectives of the Basel II agreement.

We aspire for formal recognition, when the time comes, of our internal risk models, in accordance with the requirements of BIS II.

With this in mind, we developed an internal project that enabled our own calculation methods to be approved, under Bank of Spain Circular 9/99. In 2002, with the same goal, we launched our Master Plan to develop internal Basel II models.

The development of the Master Plan gave rise to a series of actions, many of which have been implemented, including:

 Adjustments to the Master Plan to the needs of countries and specific units.
   
 Adjustments and updates focused on Basel II in admission tools, which have been used for some years.
   
 Creation of teams of local risk controllers in each country and unit, in full coordination with local organizations.
   
 Identification of information requirements in applications and systems, both current and future.
   
 Availability of a recurring supply of necessary information.
   
 Creation of teams of operational risk coordinators in each unit or country.

For some time now, the measures needed in the Group regarding the Revised Framework have been channelled and developed via a Basel II Corporate Project, whose objective is to lead, coordinate, support and supervise the activities of our different areas affected by the new requirements, in order to adapt to them in the form and time required.

On the basis of the measures taken so far, as well as the estimates made for the whole Group in the quantitative impact studies, we can conclude that the impact on capital of the new agreement will be slightly favourable in its current state, even after incorporating the new requirements for operational risk.

The unit's management (General Directorate of Integral Management and Internal Control of Risk) which, in the sphere of the Risk Division, is responsible for developing and coordinating the necessary works for Basel, provides the necessary coverage which enables the principles of the New Agreement to be met, including:

 Collaboration in the internal process of capital evaluation and in the setting of capital objectives that are in line with our risk profile and control environment, via the necessary methodologies.
   
 Coordination of the necessary systems to monitor at the global level the composition and quality of the different risk portfolios.
   
 Integral evaluation with the inclusion in the capital estimation process of all the risks facing the Group.

148


Back to Contents

 Active and independent participation in the development, selection, application and validation of the rating models. Also, examination of the rating criteria, analysis and documentation of the changes, and verification that the definitions of the ratings are applied coherently in the different units and in the various geographic areas. Lastly, assuming responsibility for drawing up and analyzing reports on the systems, historic data, migration and trends.
   
 The internal control structure, essential for evaluating capital, guarantees the existence of a consistent and coherent process for measuring various risks, the system for relating risk to the level of capital and observation of internal policies.
   
 Prior evaluation of internal models, and their internal validation prior to that by the supervisor, thereby ensuring that the models function in accordance with their design.
   
 In methodologies, it can be used to demonstrate to the supervisor that all the initial and successive requirements are met, so that the systems and processes for estimating risks provide a significant evaluation, with different risk indicators and reasonably precise and coherent quantitative results, as well as ensuring these processes are consistent in their internal use.

3.12. New Bank of Spain Circular

On December 22, 2004 the Bank of Spain published Circular 4/2004 on Credit Entities, which includes on Appendix IX the Analysis and Coverage of Credit Risk.

The most noteworthy aspect of this Circular was the toughening of the criterion for doubtful loans which will mean an increase in the balance of doubtful loans. However, this more conservative criterion for the recognition of doubtful loans is in line with our internal policy of risks and does not entail a need to change the internal risk management procedures, which are always focused on active and rapid management of risk as of its entry into a past due situation, and even before, via risk monitoring procedures.

3.13. Control and monitoring systems

Control is paramount in order to ensure adequate management of credit risk and maintain a risk profile within the parameters set by the Board and by senior management.

This function is carried out by various mechanisms inside and outside the Risk Division.

Within the Division, and independent of the business areas that characterize the Division, decision-making in the admission phase is subject to a system of powers delegated for risk authorization and management by the Risk Committee of the Board of Directors. The decisions in the admission phase are predominantly collective.

The 2005 Limits Plan was implemented against this background at the end of 2004 which, in synthesis, constitutes the formalization of a document that enables the balance sheet and the inherent risks to be fully managed, establishing the acceptable level of risk of the different factors measured.

The goals of this plan are to:

 Facilitate an integrated view and management of risk.
   
 Establish a framework of coherent action for all risks assumed.
   
 Determine the acceptable risk level and, in consequence, the limits available to reach the objectives.
   
 Act as a framework of activity, subject to review when necessary.

The Risk Area has the specific function of monitoring risks for which resources and responsible persons are identified. This function is based on permanent attention in order to ensure there is a punctual reimbursement of operations and anticipation of circumstances that could affect normal development.

We have a system called Companies in Special Watch (FEVE) which has four levels, categorized on the basis of the degree of concern arising from negative circumstances (track, reduce, secure, extinguish). The inclusion in these levels means automatically reducing delegated powers. Clients in FEVE are reviewed at least every six months, and every quarter for the most serious cases. A company can end up in special watch as a result of monitoring, a change in the rating assigned, a review conducted by internal auditing or automatic warnings.

149


Back to Contents

Ratings are reviewed at least every year, but if weaknesses are detected or on the basis of the rating, a review is done more regularly.

The table below shows our ratings of risk balances according to the FEVE monitoring system:

Ratings of risk balances according to the FEVE monitoring system     
      
December’04ExtinguishSecureReduceTrackTotal Feve






Spain- parent bank391861,6976,56368,710
Portugal257722571,1021,683
Latin America505226322,0593,218

The units of control, analysis and consolidation also conduct control and monitoring tasks. The main functions are to obtain a global view of risk, analyze possible future scenarios and global treatment of information for management, as well as to promote and to follow-up on the common risk policies and to analyze their impact on the Group, ensuring fulfilment of local and Spanish legislation.

The General Directorate of Integral Management and Internal Control of Risk, under the principles of organic and functional independence from management of risk admission and monitoring as required by the New Basel Accord, performs specific tasks relating to control of credit risk internal models such as:

 Control of methodologies and procedures.
   
 Regular control of effectiveness and the predicting ability of rating and scoring tools (backtesting).
   
 Control of operational risk, taking into account the interrelation between this and credit risk management.
   
 Periodic global review of loan portfolios, losses registered in credit risk and of our risk positioning by analyzing the portfolio and risk profiles.
   
 Contacts with the internal auditing unit, the external auditing firm, the inspection services of the Bank of Spain and other supervisory bodies.

The recognition by the regulatory authorities of internal credit risk management models is a further guarantee of the degree of internal control because it is a requirement for the validation of these models.

3.14. Performance of the main magnitudes in 2004 (excluding Abbey)

Our ratio of non-performing loans (“NPLs”) was 1.27% at the end of 2004, 28 basis points lower than the 1.55% ratio at the end of 2003. NPL coverage rose by 43 points during the year to 208.0%. The specific provisions in 2004, net of recovered write off, dropped 11.2% to €693.6 million.

150


Back to Contents

The graphs below show our NPL ratio and coverage:

Our NPL ratio in Spain remained at a low and ended the year at 0.65%, 22 basis points lower than at the end of 2003. Coverage reached 329%, 105 points higher than in 2003.

In Portugal, where economic growth is weaker, the NPL ratio was 3.1% at the end of 2004, higher than the 2.3% recorded in December 2003. The high level of securitization activity had some bearing on this increase (taking secured balances into account, the ratio would be 2.3%.) Coverage was 111%, 14 points lower than at the end of 2003.

The NPL ratio of Santander Consumer, including Hispamer in Spain, CC Bank in Germany and Finconsumo in Italy, and the finance companies acquired in 2004 (PTF, Elcon and Abfin), rose to 2.2%, due to a rise in doubtful balances in Germany in a still unfavourable economic environment. Coverage increased to 153%, four points higher than in 2003.

Latin America's NPL ratio at the end of 2004 was 2.6%, 1.3 points lower than in 2003. Almost all countries reduced their NPL ratios. Coverage reached 162%, 37 points more than in 2003. Mexico, Chile and Puerto Rico, which are all rated investment grade countries by international agencies, account for 68% of the exposure with customers.

151


Back to Contents

The table below shows Latin America’s amount of risk, NPL and coverage ratios as of December 31, 2004 and 2003:

Latin America Risk, NPL Ratio and Coverage

EUR millions
         
             
 Risk NPL ratio (%) Coverage (%) 
 dec-04 dec-03 dec-04 dec-03 dec-04 dec-03 












 
Argentina1,889 

2,073

 10.47 15.39 121.7 65.2 
Brazil7,103 5,145 2.59 2.68 175.1 189.6 
Colombia877 449 0.39 0.98 1,170.2 776.5 
Chile11,477 10,006 3.32 4.70 116.0 103.1 
Mexico10,479 9,295 0.72 1.33 401.3 284.3 
Puerto Rico4,257 4,307 2.25 2.66 130.9 95.8 
Veneuela1,533 995 2.16 5.72 346.2 152.6 
Other countries823 334 4.77 11.66 122.2 122.8 
 
 
 
 
 
 
 
Total38,439 32,604 2.63 3.89 162.0 125.2 
 
 
 
 
 
 
 

Specific credit-loss provisions in Latin America, net of recovered write-offs, were 39% lower than in 2003 at €156.4 million. The cost against the average risk was 0.43% (0.75% in 2003).

The table below shows Latin America’s net specific credit-loss provisions as of December 31, 2004:

Latin America Net Specific loan-loss provisions, 2004        
EUR millions        
 Specific Write-offs Net % of 
 provisions recoveries provisions portfolio 








 
Argentina(4.933.3 (38.2(1.97
Bolivia(11.11.3 (12.4(6.24
Brazil176.7 37.2 139.6 2.27 
Chile111.8 63.3 48.5 0.45 
Colombia(4.12.8 (6.9(1.26
Mexico63.3 31.9 31.4 0.31 
Panama0.0 0.0 0.0   
Paraguay(0.00.0 (0.0(1.01
Peru0.0 0.0 0.0 0.00 
Puerto Rico31.1 10.5 20.5 0.39 
Uruguay(13.112.2 (25.3(16.05
Venezuela7.5 8.3 (0.8(0.07
 
 
 
 
 
Total357.3 200.9 156.4 0.43 
 
 
 
 
 

Our risk management in Latin America shares the common corporate culture. The principles that are the hallmark of the parent bank are applied in the region. The organization of the risks function in each Latin American bank is the same as the one in Spain, with the necessary adjustments made for the local markets.

Progress continued to be made in establishing the GARRA (our new common risk information system in Latin America) management models in Mexico and Chile. Furthermore, there was an increased use of the model for admission of companies in Puerto Rico. Our bank in Argentina became the first in Latin America to establish the existing risk information systems in the GARRA environment.

An initial study was also conducted in 2004 to establish GARRA in Venezuela and use the companies’ module during 2005. Of note in Brazil was the technology merger of the two networks which will enable GARRA to be fully established in Banespa.

3.15. Risk concentration

We continuously track the degree of concentration of its credit risk portfolios using various criteria: geographic areas and countries, economic sectors, products and groups of clients.

The Risk Committee of the Board of Directors establishes the policies and reviews the appropriate exposure limits for adequate management of the degree of concentration of credit risk portfolios.

The recent acquisition of Abbey has helped to diversify our risk by geographic area as it has reduced the relative share of Spain and Latin America.

152


Back to Contents

No sector accounts for more than 10% of the total exposure (excluding Abbey).

The table below shows the distribution by economic sector of total risk (expressed in percentages and excluding Abbey):

Contribution by sector to total risk          
 Spain Portugal Latam Rest Total 










 
Agriculture1.2 0.0 0.0 0.0 1.3 
Manufacturing8.8 0.8 2.7 0.8 13.1 
Energy2.1 0.4 0.8 0.1 3.4 
Construction6.2 0.7 0.8 0.1 7.8 
Distribution5.4 0.7 0.4 0.1 6.6 
Hotels and restaurants1.3 0.1 0.1 0.0 1.5 
Transports1.9 0.6 0.2 0.0 2.8 
Telecommunications1.3 0.3 0.2 0.4 2.2 
Financial intermediaries2.2 0.6 0.6 0.7 4.1 
Insurance0.2 0.0 0.0 0.1 0.3 
Real estate8.8 0.3 0.4 0.0 9.5 
Services5.0 0.7 1.4 0.0 7.1 
Individuals, public sector and other21.9 2.5 8.4 7.5 40.3 
 
 
 
 
 
 
Total66.2 7.7 16.2 9.9 100.0 
 
 
 
 
 
 
% of total outstanding risk (lending + guarantees)          
Data at December 2004          
Note: manufacturing includes 8 individual sectors          

We are subject to Bank of Spain regulation on “large exposures” (those that exceed 10% of eligible shareholders’ equity). In accordance with Circular 5/93, no individual exposure, including all types of credit risks and equities, can exceed 25% of our shareholders’ equity. Also, the total of “large exposures” cannot be greater than eight times equity. At the end of 2004, the group with the largest risk was a Spanish telecom company and it accounted for 11.0% of eligible equity (well below the maximum legal limit). Only three groups were classified as “large risk” as they each slightly exceeded 10% of eligible equity.

At the end of 2004, the 20 largest economic and financial groups, excluding public entities and lending entities, represented 9.9% of the outstanding credit risk of our clients (9.7% in 2003), a low degree of risk concentration.

Within the framework of the MIR model for the measurement and aggregation of economic capital, particular importance is attached to the risk of concentration by wholesale portfolios (large companies, sovereign risks and counterparty). For this purpose we use as an additional reference the portfolio model of Moody’s-KMV, which is widely used by other banks.

Our Risk Division works closely with the Financial Division to actively manage credit portfolios. Its activities include reducing the concentration of exposures through various techniques such as using credit derivatives and securitization in order to optimize the risk-return relation of the whole portfolio.

3.16. Country-risk

Country-risk is a credit risk component in all cross-border credit operations. Its main elements are sovereign risk and transfer risk and, as a result of the last exchange-rate crises, the very strong risk of fluctuation of local currencies as it could produce a collective credit risk in economies with a high degree of foreign currency debt.

Country-risk management, part of the Risk Area, includes the analysis and assignment of country ratings, control of risk positions and the setting of limits, in accordance with the risk policies established.

A country rating is assigned on the basis of parameters of qualitative and quantitative valuation, which determine a country’s capacity to meet its external obligations. The country-risk limits are established on the basis of the credit quality or rating of the country and of the business opportunities, differentiating between different products and maturities.

153


Back to Contents

The degree of risk perception of emerging countries by markets continued to improve during 2004.

Our country-risk with third parties requiring provisions, in accordance with the Bank of Spain’s criteria, amounted to $1,254.9 million, 99% more than in 2003, of which 33% was covered by provisions.

The change in country-risk exposure was largely due to reclassification, following a criterion of maximum prudence in foreign trade operations of more than one year in Brazil (“pre-payments” of exports) as regulatory risk. This meant an increase of €421.5 million (67% of the overall rise).

There were also increases of €31.8 million and €25.2 million in Colombia and Venezuela, respectively, due to the larger demand produced by the area’s economic upturn and a reduction of €32.2 million in Argentina, partly due to the amortization of Argentine debt.

The reduction in provisions was due to the redistribution of the exposure towards countries of lower relative risk.

The principles of country-risk management continued to follow prudent criteria; country-risk is assumed very selectively in operations that are clearly profitable for the Bank and which enhance the global relationship with customers.

3.17. Environmental risk

Analysis of the environmental risk of credit operations is part of the Strategic Plan of Corporate Social Responsibility.

We have a standardized procedure for the validation of environmental risk. We believe that socially responsible investment is a concept that will continue to evolve and has to be taken into account both from the standpoint of the contingency of risks as well as business opportunities.

Since the beginning of 2004, we have been using an Environmental Risks Valuation System (VIDA), developed in collaboration with the Spanish Export Credit Insurance Company (CESCE) and Garrigues Medioambiental. It evaluates the environmental risk inherent in each company, whether they are current or future clients.

The operational and analysis focus of VIDA reflects the following:

 1º)

Analyze the portfolio of customers and assign an initial level of basic risk (high, low, etc.). This level is established on the basis of activity data and size after examining all the necessary information.

   
 2º)

Once the loan portfolio map is established, companies whose inherent risk/Group exposure binomial suggests the need for more detailed analysis are identified. For this purpose, additional information related to environmental factors is used, allowing a more thorough evaluation of the companies analyzed.

   
 3º)

In those cases where, because of the risk level, a more thorough valuation is required, an analysis is made on the basis of electronic questionnaires by sectors.

The final result provides a rating scale (from 1 to 9), and the more thorough the valuation the more significant the rating.

This environmental rating will be gradually incorporated into our rating system. The rating serves, however, from the outset as an additional reference for making decisions.

3.18 Counterparty risk

Counterparty risk is a variant of credit risk. This includes all types of exposure with credit entities as well as the risk of solvency assumed in treasury operations (bonds and derivatives) with other types of clients.

Control is carried out in real time through an integrated system which provides information on the available credit line of any counterparty, in any product and maturity and at any of our branches.

Risk is measured by its current as well as potential value (the value of the risk positions taking into account the future variation of the underlying market factors in contracts).

154


Back to Contents

The Net Replacement Value (NRV) of the portfolios of OTC derivative products that we maintained with our counterparties at December 31, 2004 (excluding Abbey) amounted to $4,658.6 million, 0.71% of the nominal value of these contracts compared with 0.68% in 2003.

The table below sets forth our notional value of derivatives by maturity and their net replacement value:

Grupo Santander (excluding Abbey)                
Notional value of derivatives by maturity (at 12/31/04)                
US$ million                
               Net replacement value 
 < 1year 1-5 years 5-10 years > 10 years Total Trading Hedging Total Trading Hedging 




















 
IRS 138,657 185,571 81,600 23,904 429,732 335,170 94,561 3,024 948 2,076 
FRAs29,062 0 0 0 29,062 29,055 7 8 8 0 
Interest rate options15,652 31,480 9,193 1,605 57,930 57,699 

231

 325 319 6 
Asset Swaps0 1,564 0 0 1,564 1,485 79 0 0 0 
OTC interest subtotal183,371 218,615 90,793 25,509 518,288 423,409 94,879 3,356 1,275 2,081 
Currency forwards63,476 6,397 351 0 70,223 10,519 59,705 (262) 109 (371) 
Currency swaps3,835 7,628 8,419 1,634 21,516 3,945 17,571 (80) (16) (64) 
Currency options 6,898 557 0 0 7,455 676 6,779 171 22 149 
OTC foreign exchange subtotal74,208 14,581 8,770 1,634 99,194 15,140 84,054 (171) 115 (286) 
Structured fixed income0 0 0 0 0 0 0 0 0 0 
Debt options1,205 0 0 0 1,205 1,194 12 7 7 0 
OTC debt options subtotal1,205 0 0 0 1,205 1,194 12 7 7 0 
Equity derivatives10,502 19,511 610 0 30,623 2,247 28,376 1,466 95 1,371 
OTC equity derivatives subtotal10,502 19,511 610 0 30,623 2,247 28,376 1,466 95 1,371 
 
 
 
 
 
 
 
 
 
 
 
Total derivatives269,287 252,707 100,173 27,143 649,310 441,990 207,321 4,659 1,492 3,167 
 
 
 
 
 
 
 
 
 
 
 

The Equivalent Credit Risk (that is, the sum of the NRV and the maximum potential value of these contracts in the future) was 22.2% less than in 2003 at $18,529.3 million. This reduction was mainly due to two factors: 1) the signing of new collateral agreements with the main financial institutions with risk and 2) a fine-tuning of the methodology for the valuation of credit derivatives and for calculating the potential risk in derivatives operations.

The table below sets forth our derivatives equivalent risk and average life as of December 31, 2004 (excluding Abbey).

Grupo Santander (excluding Abbey)          
Equivalent risk and average life          
(at 12/31/04)          
 Equivalent risk   Av. 
 (US$ million) Cover Life 
 Total Trading Hedging (%) (months) 










 
IRS11,020 6,762 4,257 2.6 64 
FRAs15 15 0 0.1 3 
Interest rate options828 811 17 1.4 38 
Asset Swaps335 293 42 21.5 30 
OTC interest subtotal12,198 7,881 4,316 2.4 62 
Forex4,603 656 3,947 6.6 4 
Currency swaps1,477 222 1,254 6.9 63 
Currency options537 121 417 7.2 9 
OTC foreign exchange derivatives subtotal6,617 999 5,618 6.7 18 
Structured fixed income0 0 0 0.0 0 
Debt options15 15 0 1.3 1 
OTC debt options subtotal15 15 0 1.3 1 
Equity derivatives3,143 4 3,140 10.3 20 
OTC equity derivatives subtotal3,143 4 3,140 10.3 20 
Credit default swap (protection purchased)206 0 206   82 
Credit default swap (protection sold)13 0 13   59 
CD Subyacente(2,164) 0 (2,164)     
Subtotal OTC credit derivatives(1,945) 0 (1,945)   80 
Guarantees for OTC operations(1,499) 0 (1,499)     
 
 
 
 
 
 
Total derivatives18,529 8,899 9,630 2.9 51 
 
 
 
 
 
 

155


Back to Contents

Our activity in credit derivatives continued to gain importance during 2004, both from the standpoint of trading as well as structural coverage of its credit positions.

Derivatives transactions continued to be carried out with counterparties that enjoy excellent credit quality, so that 91% of counterparty risk is at a rating equal to or superior to A-.

In terms of geographic distribution, the main changes over 2003 were the rise in Spanish risk (chiefly as a result of Santander Global Connect), a reduction in European Union risk, and a slight reduction in North American risk.

Lastly, the distribution of risk by type of counterparty shows 92.5 % in OECD banks, 6.4 % in companies and 1.1 % in non-OECD banks.

The tables below set forth our risk distribution by type of counterparty and by geographic areas (excluding Abbey):

Grupo Santander (excluding Abbey)  
Distribution of risk by type of counterparty  
Rating% 


 
AAA3.8 
AA71.0 
A16.9 
BBB5.54 
Without rating2.74 
 
 
Total100.00 
 
 

 

Grupo Santander (excluding Abbey)  
Risk distribution by geographic areas  
 European Union35% 
 Spain24% 
 North America28% 
 Europe9% 
 Latin America3% 
 Others1% 

Part 4.  Operational Risk

4.1 Definition and objectives

We define operational risk as “the risk of losses from defects or failures in its internal processes, employees or systems, or those arising from unforeseen circumstances”. They are purely operational events, which makes them different from market or credit risks.

The objective is to identify, mitigate, manage and quantify this risk.

Our greatest need, therefore, is to identify and eliminate sources of risk, regardless of whether they produce losses or not. Measurement also helps management as it enables priorities to be established and a hierarchy to be created for making decisions.

We use the standard method for calculating operational risk under BIS II, but we do not rule out using an internal model in the future. We use the following valuations:

 1.Priority given to mitigating operational risk in the daily management of tasks.
   
 2.Most of the basic foundations of an internal model are already incorporated to the standard model and to our management of operational risk.

156


Back to Contents

4.2. Management model

The main principles of the organizational structure are:

 The Risk Division is responsible for evaluating and controlling this risk category.
   
  The Central Unit that supervises operational risks reports to the Risk Division and is responsible for the global corporate programme.
   
 The management structure of operational risk is based on the knowledge and experience of executives and experts in the different areas and units, with particular importance attached to the role of coordinators, who are the key figures.

This framework satisfies the qualitative criteria contained in the New Basel Capital Accord, both for standard methods and advanced measurement, as well as in the “Advance Notice of Proposed Rulemaking” of the U.S. Federal Reserve, regarding the independence of the global management unit, which is responsible for, among other things, designing and implementing policies, procedures and strategies, and information systems. Internal Auditing also keeps its independence with regard to management of operational risk, without detriment to its ability to review the management structure in this area.

We have adopted the following framework for representing the phases of the process for management of operational risk:

The main advantages of our management structure are:

 Integral and effective management of operational risk (identification, evaluation, monitoring, control/mitigation and report).
   
 Improved knowledge of existing operational risks and the responsibility for them by managers of the business lines.
   
 Drawing up of data on losses, which enable operational risk to be quantified for calculating both the economic and the regulatory capital.
   
 Operational risk information helps to improve the processes and controls, reduce losses and the volatility of revenues.

4.3. Implementing the model: global initiatives and results

The independent management and control unit of operational risk, part of the Risk Division, has been operating since 2001. Its main functions, developed activities and global initiatives include:

 Presentations to senior management and development of the internal rules.
   
 Designation of coordinators and the creation of operational risk departments.
   
 Training - the coordinators receive direct training in Madrid, where in addition to discussing different focuses and methodologies they exchange experiences and reaffirm concepts.
   
  Designing and putting into effect qualitative and quantitative operational risk tools.
   

157


Back to Contents

 Reconcile data bases of losses – accounting.
   
 Developing tools for the automatic capturing of events through accounting systems.
   
 Spearheading mitigation plans and the communication of best practices – exchange between our banks and countries on mitigation plans, corrective measures and development projects established.
   
 Development of the corporate operational risk tool on the Intranet (our internal communications network).
   
 Collaboration with the Purchases Area regarding its function in managing banking insurance related to operational risk (BBB policies, damage, civil responsibility and life). Savings were achieved in 2004 in the renewal of premium income for such policies for Latin America.
   
  Capital calculation using the standard method and progress in the methodology for the internal model.
   

The project began to be installed in our different units in 2002. Almost all of our units have been incorporated to the project with a high degree of uniformity. Nonetheless, due to different paces of installation, stages, schedules and the historical depth of the relevant data bases, the degree of implementation varies from country to country.

 On a general basis:
   
 Data bases of losses classified by errors and operational types are received every month. Our data base shows 476,168 events (202,042, provisional figure for 2004), without exclusions for reasons of amount, with both the accounting impact (including positive effects) as well as the non-accounting impact.
   
 Operational risk indicators are available, regularly defined and updated by the main management units.
   
 There are always a sufficient number of coordinators in the business and back-up areas.
   
 The main events are identified and analyzed, and mitigation measures taken which, in significant cases, are disseminated to our other units as a Best Practices guide.
   
  Processes to reconcile data bases with accounting.
   
  By consolidating the total information received, our operational risk “image” is reflected in the following chart:
   

Self-evaluation questionnaires are received and analyzed from nearly all of our units.

158


Back to Contents

4.4. BIS II Project – corporate operational risk tool

Within the general framework of the BIS II Project, our Operational Risk Department is working, together with Technology, on designing and establishing a corporate operational risk tool which, in an Internet environment, integrates the different management instruments used to date, via local applications, in the different units managing operational risk.

This tool is being developed in various phases and modules, beginning, from the onset, in satisfying the basic management requirements and, then, adding other more advanced functions.

The main modules are as follows:

The basic features of each model are as follows:

Data Base of Events. This is the model whose development is the most advanced. It is already installed in some of our entities. It enables the accounting systems to automatically capture operational risk events (SGO, for entities in the Partenón environment) as well as manual capturing of such risk events. It will also enable entities with non-Partenón environment common access via the website.

Self-Assessment Questionnaire. This model includes both general and specific questionnaires, as well as different types of qualitative and quantitative questions for evaluating present and future operational risk.

Risk Indicators. This model captures, via automatic or manual feeding, activity and control indicators (all of them managed under a common format) both for the present situation as well as for future expectations.

Mitigation. Its main use is centralized and integrated management of corrective measures. Questions, indicators or events/types of event are captured on the data base which exceed a certain threshold (scores or limits).

Financial Information Management Model. This allows dynamic management of the information model by selecting information, weightings, scenarios and impact of corrective measures.

Insurance. This incorporates basic information linked to insurance contracted by each unit, linking it to the data base of events.

Part 5. Reputational Risk

We regard, in all of our areas, the reputational risk function of its activities as being of the utmost importance. The management of this risk is conducted by:

5.1. Global Committee of New Products

All new products or services that any of our entities wants to market must be submitted to this committee for approval.

159


Back to Contents

The committee held 11 meetings in 2004 at which 70 products or families of products were analyzed.

A Local Committee of New Products is established in each country where we are present. Once a new product or service is ready, this committee must request permission for it to be marketed from the Global Committee. In Spain, the Local Committee falls within the Global Committee.

The areas that participate in the Global Committee are: Tax Advice, Legal Advice, Customer Attention, Internal Auditing, Retail Banking, Global Corporate Banking, International Private Banking, Auditing, Financial Operations and Markets, Operations and Services, Organization, Prevention of Money-laundering, Global Wholesale Banking Risk, Credit Risk, Financial Risk, Operational Risk, Technology, Global Treasury and, lastly, the unit proposing the new product or the Local Committee of New Products.

Before a new product or service is launched, these areas, as well as, where applicable, other independent experts considered necessary in order to correctly evaluate the risks incurred, exhaustively analyze the aspects that could affect the process, stating their opinion on each product or service.

The Global Committee, in the light of the documentation received, and after checking that all the requirements for approving the new product or service have been met and bearing in mind the risk guidelines set by the Board's Risk Committee approves, rejects or sets conditions for the new product or service.

The Global Committee gives particular consideration to the suitability of the new product or service to the area or segment where it is going to be marketed. Importance is attached to ensuring that:

  Each product or service is sold by those who know how to sell it.
   
  The client knows what he is investing in and the risk of each product or service and this can be supported with documents.
   
  Each product or service is sold where it can be sold, not only for legal or tax reasons (i.e., it fits into the legal and tax regime of each country), but also on the basis of the financial culture.
   
  When a product or service is approved a maximum limit is set for the amount that can be sold in each country.
   

5.2. Manual of Procedures for the Marketing of Financial Products

This manual is used by Banco Santander Central Hispano for the retail marketing of financial products in Spain.

The objective is to improve the quality of information made available to investors and ensure they understand the features, return and risk of the products.

The manual segments customers into three categories, which initially coincide with those of Private Banking, Personal Banking and Banking for Individuals. Products are also segmented into three categories: green, yellow and red, on the basis of their complexity and the guarantees they provide for recovering capital and obtaining a certain return.

The manual covers financial products sold to retail individuals, such as participations in mutual funds and shares in public placements. The Global Committee of New Products can include others in the sphere of the manual.

In 2004, 47 products covered by the manual were presented for approval. Most of them were mutual funds, but there were other categories such as warrants, hedging products, preferred shares and public offerings and/or subscriptions to securities.

Of the 47 products, 12 were new ones submitted to the Global Committee and 35 were not new and were submitted to the Office of the Manual (which was created to ensure enforcement of the Manual and is included in the Compliance Management Area). The 47 products were categorized as follows: 27 were green (57.5%), 11 yellow (23.5%) and 9 red (19%). The office reported on all the products approved to the National Securities Market Commission.

Implementing the manual requires: (1) rigorous use of business documentation and contracts, and (ii) paying attention to the segment to which the customer belongs before offering the product.

160

Back to Contents

5.3 The Board's Risk Committee

The Risk Committee, the ultimate body responsible for global risk management and all kinds of banking operations, evaluates reputational risk as part of its activities.

Part 6. Market Risk

Generally

  We are exposed to market risk mainly as a result of the following activities:
   
 Trading in financial instruments, which involves interest rate, foreign exchange rate and equity price risks.
   
 Engaging in retail banking activities, which involves interest rate risk since a change in interest rates affects interest income, interest expense and customer behavior. This interest rate risk arises from the gap (maturity and re-pricing) between assets and liabilities.
   
 Investing in assets (including subsidiaries) whose returns or accounts are denominated in currencies other than the Euro, which involves foreign exchange rate risk between the Euro and such other currencies.
   
 Investing in subsidiaries and other companies, which subject us to equity price risk.
   
 Liquidity risk is embedded in all activities, trading and non-trading.

Primary Market Risks and How They Arise

The primary market risks to which we are exposed are interest rate risk, foreign exchange rate risk, equity price risk and liquidity risk. We are exposed to interest rate risk whenever there is a mismatch between interest rate sensitive assets and liabilities, subject to any hedging with interest rate swaps or other off-balance sheet derivative instruments. Interest rate risk arises in connection with both our trading and non-trading activities.

We are exposed to foreign exchange rate risk as a result of mismatches between assets and liabilities, and off-balance sheet items denominated in different currencies, either as a result of trading or in the normal course of business. We maintain non-trading open currency positions arising from our investments in overseas subsidiaries, affiliates and their currency funding. The principal non-trading currency exposures are the euro to the US dollar and the euro to the main Latin American currencies. Trading foreign exchange rate open risk is not material compared to non-trading foreign exchange risk.

We are exposed to equity price risk in connection with both our trading and non-trading investments in equity securities.

We are also exposed to liquidity risk. Market depth is the main liquidity driver in our trading portfolio, even though our policy is to trade the most liquid assets. Our liquidity risk also arises in non-trading activity due to the maturity gap between assets and liabilities in the retail banking business.

We use derivatives for both trading and non-trading activities. Trading derivatives are used to eliminate, to reduce or to modify risk in trading portfolios (interest rate, foreign exchange and equity), and to provide financial services to clients. Our principal counterparties for this activity are financial institutions. The principal types of derivatives used are: interest rate swaps, future rate agreements, interest rate options and futures, foreign exchange forwards, foreign exchange futures, foreign exchange options, foreign exchange swaps, cross currency swaps, equity index futures and equity options.

Derivatives are also used in non-trading activity in order to manage the interest rate risk and foreign exchange risk arising from asset and liability management activity. Interest rate and foreign exchange non-optional derivatives are used in non-trading activity.

Procedures for Measuring and Managing Market Risk

Our board, through its Risk Committee, is responsible for establishing our policies, procedures and limits with respect to market risks, including which businesses to enter and maintain. The Committee also monitors our overall performance in light of the risks assumed. Together with the local and global Assets and Liabilities Committees (“ALCO”), each Market Risk Unit measures and monitors our market risks, and provides figures to ALCO to use in managing such risks, including liquidity risk.

161


Back to Contents

Our market risk policy is to maintain a medium to low risk profile in business units. The risk activity is regulated and controlled through certain policies, documented in our Market Risk Management Policies Manual (as described below), and through a limit structure on our exposure to these market risks which includes global limits for the entire Group (total risk limit unit) to specific portfolio limits; in addition, authorized products are listed and reviewed periodically.

These policies, procedures and limits on market risk are applicable to all units, businesses or portfolios susceptible to market risk.

1. Market Risk Management Policies Manual

The Market Risk Management Policies Manual is a compilation of policies that describe the control framework used by our Group to identify, measure and manage market risk exposures inherent to our activities in the financial markets. The Manual is employed for market risk management purposes at all involved levels in the Group and subsidiaries, providing a general and global action framework and establishing risk rules for all levels.

The Manual’s main objective is to describe and report all risk policies and controls that our Board of Directors has established as well as its risk predisposition.

All Group managers must ensure that each business activity is performed in accordance with the policies established in the Manual. The Manual is applied to all business units and activities, directly or indirectly, related to market risk decision-making.

2. Market Risk Management Procedures

All the functions developed by a risk manager are documented and regulated by different procedures, including measurement, control and reporting responsibilities. Internal and external auditors audit the compliance with this internal regulation control in order to ensure that our market risk policies are being followed.

3. Market Risk Limit Structure

The market risk limit structure can be defined as the Board of Directors risk “appetite” and is managed by the Global Market Risk Function that accounts for all Group business units.

Its main functions are to:

 Constrain all market risk within the business management and defined risk strategy.
   
 Quantify and inform all business units of the risk levels and profiles defined by the Board of Directors in order to avoid non-desired levels or types of risk.
   
 Maintain risks levels over all businesses in accordance with market and business strategy changes, and which are consistent with the Board of Directors’ positions.
   
 Allow business units reasonable but sufficient risk-taking flexibility in order to meet established business objectives.

The Global Market Risk Function defines the limit structure while the Risk Committee reviews and approves it. Business managers then administer their activities within these limits. The limit structure covers both our trading and non-trading portfolios and it includes limits on fixed income instruments, equity securities, foreign exchange and other derivative instruments.

Limits considered to be global limits refer to the business unit level. Local business managers set lower level limits, such as portfolio or trader limits. To date, system restrictions prevent intra-day limits.

162


Back to Contents

Business units must always comply with approved limits. Potential excesses will require a range of actions carried out by the Global Market Risk Function unit including:

 Providing risk reducing levels suggestions and controls. These actions are the result of breaking “alarm” limits.
   
 Taking executive actions that require risk takers to close out positions to reduce risk levels.

Statistical Tools for Measuring and Managing Market Risk

     1. Trading activity

The Trading Portfolio is defined as proprietary positions in financial instruments held for resale and/or bought to take advantage of current and/or expected differences between purchase and sale prices. These portfolios also include positions in financial instruments deriving from market-making, sale and brokering activity.

As a result of trading fixed income securities, equity securities and foreign exchange, we are exposed to interest rate, equity price and foreign exchange rate risks. We are also exposed to volatility when derivatives (options) are used.

Market risk arising from proprietary trading and market-making activities is actively managed through the use of cash and derivative financial instruments traded in OTC and organized markets.

Interest rate risk derived from market-making is typically hedged by buying or selling very liquid cash securities such as government bonds, or futures contracts listed in organized markets like Liffe, Eurex, Meff and CBOT.

Foreign exchange rate risk is managed through spot transactions executed in the global foreign exchange inter-bank market, as well as through forward foreign exchange, cross currency swaps and foreign exchange options.

Equity price risk is hedged by buying or selling the underlying individual stocks in the organized equity markets in which they are traded or futures contracts on individual stocks listed in organized markets like Meff and Liffe.

In the case of equity indexes such as S&P 500, Euro STOXX, or IBEX-35, the hedging is done through futures contracts listed in the aforementioned organized markets.

Volatility risk arising from market-making in options and option-related products is hedged by, either buying and selling option contracts listed in organized markets like Eurex, Meff, and CBOT, or entering risk reversal transactions in the inter-bank OTC market.

We use VaR to measure our market risk associated with all our trading activity.

     1.1 VaR Model

We use a variety of mathematical and statistical models, including value at risk (“VaR”) models, historical simulations, stress testing and evaluations of Return on Risk Adjusted Capital (“RORAC”) to measure, monitor, report and manage market risk. We call our VaR figures daily or annual “capital at risk” figures (“DCaR” or “ACaR”), depending on their time horizon, since we use them to allocate economic capital to various activities in order to evaluate the RORAC of such activities.

As calculated by us, DCaR is an estimate of the expected maximum loss in the market value of a given portfolio over a one-day time horizon at a 99% confidence interval. It is the maximum one-day loss that we estimate we would suffer on a given portfolio 99% of the time, subject to certain assumptions and limitations discussed below. Conversely, it is the figure that we would expect to exceed only 1% of the time, or approximately three days per year. DCaR provides a single estimate of market risk that is comparable from one market risk to the other.

The standard methodology used in the majority of the business units is based on historical simulation (520 days). In order to capture recent market volatility in the model, our DCaR figure is the maximum between the 1% percentile and the 1% weighted percentile of the simulated profit and loss distribution.

We use DCaR estimates to alert senior management whenever the statistically estimated losses in our portfolios exceed prudent levels. Limits on DCaR are used to control exposure on a portfolio-by-portfolio basis. DCaR is also used to calculate the RORAC for a particular activity in order to make risk-adjusted performance evaluations.

163


Back to Contents

     1.2 Assumptions and Limitations

Our DCaR and VaR methodology should be interpreted in light of the limitations of our model, which include:

 A one-day time horizon may not fully capture the market risk of positions that cannot be liquidated or hedged within one day.
   
 At present, we compute DCaR at the close of business and trading positions may change substantially during the course of the trading day.

     1.3 Scenario Analysis and Calibration Measures

Because of these limitations in DCaR and VaR methodology, in addition to historical simulation, we use stress testing to analyze the impact of extreme market movements and to adopt policies and procedures in an effort to protect our capital and results of operation against such contingencies.

In order to calibrate our VaR model, we use back testing processes. Back testing is a comparative analysis between Value at Risk (VaR) estimates and the daily results actually generated. The purpose of these tests is to verify and measure the precision of the models used to calculate VaR.

The analyses of our back testing comply, at a minimum, with the BIS recommendations regarding the verification of the internal systems used to measure and manage market risks.

     2. Non Trading activity

     2.1 Foreign Exchange Risk and Equity Price Risk

Due to its nature, changes in strategic positions have to be approved by local/global functions in ALCO committee. Position limits with respect to these investments are established, although they will be measured under VaR and other methods, which attempt to implement immediate action plans if a particular loss level is reached.

Our foreign exchange rate risk with respect to our non-trading activity can be either permanent or temporary. The permanent risk reflects the book value of investments net of the initial goodwill, while the temporary risk basically stems from purchase/sale operations made to hedge the exchange rate risk derived from dividend flows and expected results. The exchange rate differences generated for each position are recorded in reserves and in profit and loss account respectively.

In order to manage the exchange rate risk of the book value of permanent investments, our general policy is to finance the investment in local currency, provided there is a deep market which allows it and that the cost of doing so is justified by the expected depreciation. If local markets are not deep enough, our investments in foreign currency will be financed in euros and therefore will generate an exchange-rate risk. Certain one-off hedges of permanent investments are made when it is believed that a local currency could weaken against the euro more quickly than the market is discounting. In addition, operations are carried out to hedge the currency risk of the Group’s results and dividends in Latin America.

Our equity price risk arises from our portfolio of investments in industrial and strategic shareholdings. Our strategic holdings in the industrial and financial equity portfolios are steady. Fluctuations in the market value of the shares in such portfolios do not have an effect on our operational results (as most of them are accounted for by the equity method) and their book value is much lower than their market value.

     2.2 Interest Rate Risk

We analyze the sensitivity of net interest revenue and net worth to changes in interest rates. This sensitivity arises from gaps in maturity dates and review of interest rates in the different asset and liability accounts. Certain re-pricing hypotheses are used for products without explicit contractual maturities based on the economic environment (financial and commercial).

We manage investments by determining a target range for each sensitivity and providing the appropriate hedge (mainly with government debt, interest rate swaps and interest rate options) in order to maintain these sensitivities within that range.

164


Back to Contents

The measures used to control interest rate risk are the interest rate gap and the sensitivity of net interest revenue and net worth to changes in interest rates, VaR and analysis of scenarios.

a) Interest rate gap of assets and liabilities

The interest rate gap is based on the analysis of the gaps between the maturities of the asset, liability and off-balance sheet items. Gap analysis provides a basic representation of the balance sheet structure and enables concentrations of interest rate risk by maturity to be identified. It is also a useful tool for estimating the possible impact of eventual interest rate movements on net interest revenue and net worth.

b) Net interest revenue sensitivity (NIR)

The sensitivity of net interest revenue measures the change in the short/medium term in the accruals expected over a particular period (12 months), in response to a parallel shift in the yield curve.

c) Net worth sensitivity (MVE)

Net worth sensitivity measures in the long term (the whole life of the operation) the interest risk implicit in net worth (equity) on the basis of the effect that a change in interest rates has on the current values of financial assets and liabilities.

d) Value at Risk (VaR)

The Value at Risk for balance sheet activity is calculated with the same standard as for trading: historic simulation with a confidence level of 99% and a time frame of one day.

e) Analysis of scenarios

Two scenarios for the performance of interest rates are established: maximum volatility and sudden crisis. These scenarios are applied to the balance sheet, obtaining the impact on net worth as well as the projections of net interest revenue for the year.

     2.3 Liquidity Risk

Liquidity risk is associated with our capacity to finance our commitments, at reasonable market prices, as well as to carry out our business plans with stable sources of funding. We permanently monitor maximum gap profiles.

We have a diversified portfolio of assets that are liquid or can be made so in the short term. We also have an active presence in a wide and diversified series of financing and securitization markets, limiting our dependence on specific markets and keeping open the capacity of recourse to alternative markets.

The measures used to control liquidity risk are the liquidity gap, liquidity ratio, stress scenarios and contingency plans.

a) Liquidity gap

The liquidity gap provides information on contractual and expected cash inflows and outflows for a certain period of time, for each of the currencies in which we operate. The gap measures the net need or excess of funds at a particular date, and reflects the level of liquidity maintained under normal market conditions.

b) Liquidity ratios

The liquidity coefficient compares liquid assets available for sale (after applying the relevant discounts and adjustments) with total liabilities to be settled, including contingencies. This coefficient shows, for currencies that cannot be consolidated, the level of immediate response of the entity to firm commitments.

c) Analysis of scenarios/Contingency Plan

Our liquidity management focuses on preventing a crisis. Liquidity crises, and their immediate causes, cannot always be predicted. Consequently, our Contingency Plan concentrates on creating models of potential crises by analyzing different scenarios, identifying crisis types, internal and external communications and individual responsibilities.

165


Back to Contents

The Contingency Plan covers the activity of a local unit and of central headquarters. Each local unit must prepare a Plan of Contingency Financing, indicating the amount it would potentially require as aid or financing from headquarters during a crisis. Each unit must inform headquarters (Madrid) of its plan at least every six months so that it can be reviewed and updated. These plans, however, must be updated more frequently if market circumstances make it advisable.

Control system

The process of setting limits is the instrument we use to establish the level of equity that each activity has available. Setting the limits is conceived as a dynamic process which responds to senior management’s risk acceptance level.

Quantitative analysis

     A. Trading activity

Quantitative analysis of daily VaR in 2004

Our risk performance with regard to trading activity in financial markets during 2004 (excluding Abbey), measured by daily VaR, is shown in the following graph.

As the above graph shows, we have a medium to low risk profile, which was actively managed throughout the year. This level of management allows for changes of strategy to take advantage of opportunities in an environment of uncertainty and high volatility.

The maximum risk level was reached on August 12 ($22.5 million in VaR terms) and the minimum on March 23 ($15.6 million), due to the reduction of interest rate positions and currency risk in Brazil, Mexico and Spain. The levels of volatility in markets moved depending on the geopolitical situation and on the expectations of a slower than expected economic recovery. The average risk in 2004 was $19.2 million in terms of VaR.

166


Back to Contents

The risk histogram below shows the distribution of frequencies of average risk in terms of daily VaR during 2004 (excluding Abbey). The maximum risk levels were reached at specific moments and never surpassed $22.5 million.

 Risk Histogram
 
 VaR in Millions of Dollars
 

Risk by product

The minimum, maximum, average and year-end 2004 values (excluding Abbey) in VaR terms were as follows:

VaR statistics by productMinimum Average Maximum Year-End 
  
 
 
 
 
    (in millions of dollars)   
Total Trading        
    Total VaR15.6 19.2 22.5 20.5 
    Diversification effect(3.1)(8.9)(15.0)(8.7)
    Fixed-Income VaR8.6 15.6 20.2 16.7 
    Equity VaR1.2 2.3 5.0 2.1 
    FX VaR8.9 10.2 12.3 10.3 
Latin America        
    Total VaR14.7 18.4 22.2 19.6 
    Diversification effect(2.1)(7.7)(14.6)(7.8)
    Fixed-Income VaR7.9 14.9 20.0 15.8 
    Equity VaR0.2 1.2 4.7 1.3 
    FX VaR8.7 10.0 12.2 10.2 
U.S.        
    Total VaR1.1 3.0 6.3 5.3 
    Diversification effect0.0 (1.2)(4.5)(0.6)
    Fixed-Income VaR1.0 2.8 5.7 4.8 
    Equity VaR0.0 0.1 0.3 0.0 
    FX VaR0.1 1.3 4.9 1.1 
Europe        
    Total VaR3.0 4.3 7.9 3.3 
    Diversification effect(0.7)(2.4)(7.4)(2.2)
    Fixed-Income VaR2.5 3.4 7.2 2.8 
    Equity VaR0.9 1.8 3.4 1.7 
    FX VaR0.4 1.5 4.7 1.0 

The average risk in Latin America in terms of VaR was $18.4 million, ending the year with a VaR of $19.6 million. Our risks were concentrated in fixed income and currencies (average daily VaR of $15.6 million and $10.2 million, respectively, and were located in Latin America, Europe and North America).

167


Back to Contents

Historic VaR by product

Distribution of risks and results

•      Geographic distribution

During 2004, excluding Abbey, Latin America’s contribution to the Group’s average total VaR was 71% and Europe’s contribution was 16.9%, meanwhile the contribution of Latin America to income (trading) was 51% and Europe’s was 40%. European treasury activities are more focused on client facilitation than other business units in the Group. The geographic contribution, in percentage terms, both in risks as well as in results over our total VaR and annual gross operating income from trading activity, is shown in the graph below.

The minimum, average, maximum and year-end risk values in daily VaR terms, by geographic area (excluding Abbey), are shown in the following table.

168


Back to Contents

Risk statistics in 2004
US$ million
 Minimum Average Maximum Year-end 
 
 
 
 
 
Total15.6 19.2 22.5 20.5 
Europe3.0  4.3 7.9 3.3 
US1.1 3.0 6.3 5.3 
Latin America14.7 18.4 22.2 19.6 

Distribution by period

The table below shows the performance of risk versus monthly results for our trading activity, excluding Abbey.

Histogram of the frequency of daily marked-to-market results

The histogram below details the distribution of the frequency of daily Marked-to-Market (“MtM”) results on the basis of size. The most common yield interval was $0-$2.4 million, which occurred on 73 days of the year (27% of the days of the year) (excluding Abbey). During 67% of the days of the year, the interval was between ($2.4) and $4.9 million (excluding Abbey).

 Histogram of the frecuency of daily results (MtM)
 
 Daily results in millions of dollars
 

169


Back to Contents

Risk management of structured derivatives

Our structured derivatives activity (non-organized markets) is mainly focused on designing investment products and risk hedges for clients. These transactions include options on equities, fixed-income and currencies.

The units where this activity takes place are: Madrid, Portugal, Brazil and Mexico, and to some extent Chile, where we are beginning to develop this market.

Excluding Abbey, the average VaR was $1.9 million, the maximum $3.6 million and the minimum $1.0 million.

Stress Test

Different stress test scenarios were analyzed during 2004. Scenarios of maximum volatility, applying six standard deviations to different market factors, as of December 31, 2004, are provided below (excluding Abbey).

Maximum volatility scenario

The table below shows, at December 31, 2004, the maximum losses of value of each product (fixed-income, equities and currencies), in a scenario in which volatility equivalent to six standard deviations in a normal distribution is applied (decrease in prices, increases in local and external rates, devaluations of currencies against the U.S. dollar) (excluding Abbey).

Maximum volatility Stress

 Fixed income Equities Exchange rate Total 
 
 
 
 
 
   (in millions of dollars)   
Total(41.8)(8.9)16.5 (31.5)
Europe9.1 (4.5)1.2 7.0 
Latin America(30.0)(4.4)16.4 (17.2)
US(21.0)(0.1)(1.1)(21.4)

The stress test shows that we would suffer an economic loss of $31.5 million, if this scenario materialized in the market.

B. Asset and liability management in Latin America

Quantitative analysis of interest rate risk in 2004

The graph on the evolution of balance sheet management risk shows that the level of interest rate risk in Latin America, measured by the sensitivity of net worth and net interest revenue to a parallel movement of 100 basis points, moved in a narrow band in 2004.

170


Back to Contents

At the end of December of 2004, risk consumption by region, measured by the sensitivity of net worth to 100 basis points, was $495 million, and measured by the sensitivity of net interest revenue at one year to 100 basis points, was $95 million. This risk profile corresponds to a gradual taking of positions in order to guarantee the hedging of the margin in the face of possible cuts in interest rates, particularly in Mexico during the second quarter of 2004 and Chile in the last half of 2004.

Interest rate risk profile

The gap tables below show the distribution by maturity of the risk in Latin America at December 31, 2004.

Gaps in local currencyTotal 0-6 months 6-12 months 1-3 years > 3 years Not sensitive 
 
 
 
 
 
 
 
     (in millions of dollars)     
Assets96,544 61,137 4,169 8,362 13,333 9,543 
Liabilities96,824 67,916 2,899 6,662 5,935 13,412 
Off-balance sheet(366)(3,062)(7,979)8,252 2,419 4 
Gap(648)(9,841)(6,709)9,952 9,817 (3,867)
             
Gaps in dollarsTotal 0-6 months 6-12 months 1-3 years > 3 years Not sensitive 
 
 
 
 
 
 
 
     (in millions of dollars)     
Assets29,542 17,247 2,450 3,673 4,830 1,342 
Liabilities28,582 15,968 2,155 4,336 4,290 1,835 
Off-balance sheet366 (60)(215)267 276 98 
Gap648 625 45 (405)817 (434)

Net interest revenue sensitivity

For the whole of Latin America, the consumption at December 2004 was $95 million (sensitivity to 100 basis points). The geographic distribution is shown below.

 Net interest revenue sensitivity by countries   
      
  Mexico31% 
  Brazil28% 
  Puerto Rico11% 
  Chile10% 
  Argentina9% 
  Venezuela8% 
  Others3% 

Brazil and Mexico accounted for more than 50% of the risk. The year 2004 was characterized by an increase in the net interest revenue risk, mainly due to the portfolio purchases in Mexico and Chile.

The positioning graph on the next page, obtained from the sensitivity of net interest revenue to a parallel movement of 100 basis points in the yield curve, shows the positioning of countries with regard to NIR sensitivity. Business units shown on the right side of the graph are exposed to losses in NIR in scenarios of local and U.S. interest rate reductions. Business units shown on the left side of the graph are exposed to losses in NIR in scenarios of local and U.S. interest rate increases. The size of the circles represents the total sensitivity of the unit.

171


Back to Contents

Net worth sensitivity

Consumption for all Latin America in 2004 amounted to $495 million (sensitivity to 100 basis points). The geographic distribution is shown below.

MVE sensitivity by countries  
    
 Mexico30% 
 Chile30% 
 Brazil14% 
 Puerto Rico11% 
 Argentina10% 
 Venezuela4% 
 Others1% 

Approximately 75% of net equity risk is concentrated in Mexico, Chile and Brazil. The year was characterized by an increase in the net equity risk in two of the region´s main countries, Mexico and Chile, as positions were gradually taken to cover possible future losses in net interest revenue.

The net worth sensitivity positioning graph on the next page, obtained from the sensitivity of net worth to a parallel movement of 100 basis points in the yield curve, shows the positioning of countries with regard to MVE sensitivity. Business units shown on the right side of the graph are exposed to losses in MVE in scenarios of local and U.S. interest rate reductions. Business units shown on the left side of the graph are exposed to losses in MVE in scenarios of local and U.S. interest rate increases. The size of the circles represents the total sensitivity of the unit.

172


Back to Contents

C. Financial management

We actively manage the market risks inherent in retail banking, which is the core of our business. Management covers the structural risks of interest rates, liquidity, exchange rates and capital.

The purpose of financial management is to make net interest revenue from our commercial activities more stable and recurrent, maintaining adequate levels of liquidity and solvency.

The Financial Management Area manages structural risk on a centralized basis. This allows the use of homogenous methodologies, adapted to each local market where we operate.

In the euro-dollar area, the Financial Management Area directly manages the risks of the parent bank and coordinates management of the rest of the units that operate in convertible currencies. There are local teams in our banks in Latin America that manage balance sheet risks under the same frameworks, in coordination with the global area of Financial Management of the parent bank.

The Asset and Liability Committees (ALCOs) of each country and, where necessary, the Markets Committee of the parent bank are responsible for these risk management decisions.

Management of structural liquidity

The purpose of structural liquidity management is to finance the Group's recurrent business in optimum conditions in terms of maturities and costs, preventing the assumption of unwanted liquidity risks.

We have a diversified portfolio of assets that are liquid or can be made so in the short term, adjusted to its positions. It also has an active presence in a wide and diversified series of financing markets or securitization of its assets, limiting its dependence on specific markets and keeping open the capacity of recourse to markets. Management of structural liquidity involves planning the funding needs, structuring the sources of financing (optimizing diversification by maturities, instruments and markets) and drawing up contingency plans.

An annual liquidity plan is drawn up, based on the financing needs arising from the business budgets. On the basis of these needs and taking into account the limits of recourse to the short-term markets, an issuance and securitization plan is drawn up for the year. The real situation of financing needs is closely tracked during the year, resulting in changes to the plan when necessary.

The volume of convertible currencies captured under the financing plan during 2004 (excluding Abbey) amounted to €35.0 billion in the wholesale markets, 71% of which were medium- and long-term issues including preferred shares and subordinated debt which are included in the Group's eligible equity.

173


Back to Contents

Securitization of medium- and long-term assets amounted to €11.0 billion. Short-term recourse at the end of 2004 remained at the same levels as a year earlier.

Our banks in Latin America are autonomous in terms of liquidity, and do not resort to the lines of the parent bank for financing their activity. Each bank has its own liquidity and contingency plans without calling on the Group's financing. The cross-border and reputation risks arising from external financing are limited and authorized by the parent bank.

Unlike what generally happens in the euro-dollar area, the business activity of the Latin American banks has a surplus of funds and does not require structural financing from the markets.

Interest rate risk

The Financial Management Area analyzes structural interest rate risk derived from mismatches in maturity and revision dates for assets and liabilities in each of the currencies in which we operate. For each currency, the risk measured is the interest gap, the sensitivity of net interest revenue, the economic value and the duration of equity.

Depending on the position of the interest rates of the balance sheet and taking into account the market’s prospects, the necessary financial measures are adopted to adjust the position to that desired by the Bank. These measures include the taking of positions in markets to defining the interest rate features of products.

There are two spheres of management: convertible currencies (mainly the euro and the US dollar) and non-convertible currencies (largely Latin American). The Markets Committee, through the Financial Management Area, directly manages convertible currencies and coordinates management of the local ALCOs of the banks in Latin America.

This activity is particularly important in scenarios of low interest rates as is currently the case, when commercial banking margins are pressured down.

In these scenarios, adequate management of structural interest rate risk protects revenues via net interest revenue without exposing assets and liabilities to purely speculative positions.

Exchange rate risk

Structural exchange rate risk is largely derived from our currency operations, which mainly include our permanent financial investments, the collection of earnings and dividends from these investments and the purchases and sales of other assets.

In order to manage the exchange rate risk of the book value of permanent investments, our general policy is to finance it in local currency provided there is a deep market which allows it and the cost of doing so is justified by the expected depreciation. Also, certain one-off hedges of permanent investments are made when it is believed that a local currency could weaken against the euro more quickly than the market is discounting.

At December 2004, the only material open position in Latin America was our investment in Brazil, of approximately €2,100 million.

In addition, we manage the currency risk of our results and dividends in Latin America. The local units manage the exchange rate risk between their local currencies and the US dollar, which is the currency of the budget for this area. Financial Management, at the parent bank, is responsible for the management of the exchange rate risk between the US dollar and the euro.

Portfolio of industrial and strategic shareholdings

In the first semester of 2004, we reduced the risk of our industrial and strategic equity portfolios. The main stock positions remained with no significant changes until early June 2004, when stakes in Vodafone and Endesa Italia were sold to the market.

In the second half of the year, the main factors that explain the decrease of the risk of this portfolio were the significant changes in positions, with reductions and sales of large holdings such as Sacyr-Vallehermoso, Repsol and Royal Bank of Scotland.

174


Back to Contents

The average daily VaR for the year 2004 (excluding Abbey), was $549.8 million, with a minimum of $414.2 million and a maximum of $666.3 million.

Capital management

Capital management aims to optimize its structure and cost from the regulatory and economic perspectives. In order to ensure our solvency, we use different instruments and policies: capital increases and issues eligible for equity (preferred shares and subordinated debt), retained earnings, dividend policy and securitizations.

From a regulatory standpoint (BIS criteria), in 2004, including Abbey, we increased our eligible equity by €18,839 million. The BIS ratio rose from 12.43% to 13.01% and the excess of stockholders` equity over the regulatory minimum requirements increased from €9,101 million to €17,084 million.

In addition to managing the regulatory capital, we manage and try to optimize return on the economic capital. We assign economic capital to the business units in order to measure, on a homogeneous basis, the return of each unit and thus its contribution to the Group’s value.

We are progressively incorporating the creation of value as a tool to (i) measure the contribution of the different units that are part of the portfolio of business and (ii) assess the management of each unit.

     D. Market Risk: VaR Consolidated Analysis

Our total daily VaR at December 31, 2003 and December 31, 2004 (excluding Abbey), broken down by trading and non-trading (structural) portfolios, were as follows at the dates below:

 At December 31,         
 2003   At December 31, 2004   
 
 




 
   Low Average High Period End 
   
 
 
 
 
   (in millions of dollars) 
Trading21.7 15.6 19.2 22.5 20.5 
Non-Trading636.1 413.9 549.5 665.9 453.4 
Diversification Effect(21.1)(15.4)(18.8)(22.1)(20.1)
 
 
 
 
 
 
Total636.7 414.1 549.9 666.3 453.8 
 
 
 
 
 
 

Our daily VaR estimates of interest rate risk, foreign exchange rate risk and equity price risk, broken down by trading and structural (non-trading) portfolios, were as follows at the dates below (excluding Abbey):

Interest Rate Risk

 At December 31,   
2003  At December 31, 2004  






 Low Average High Period End
 
 
 
 
   (in millions of dollars)     
Trading16.8 11.7 15.6 20.2 16.7 
Non-Trading101.5 107.6 135.2 181.5 115.3 
Diversification Effect(15.4)(11.1)(14.7)(19.1)(15.5)
 
 
 
 
 
 
Total102.9 108.2 136.1 182.6 116.5 
 
 
 
 
 
 

Foreign Exchange Rate Risk

 At December 31,         
 2003   At December 31, 2004   
 
 




 
   Low Average High Period End 
   
 
 
 
 
   (in millions of dollars)     
Trading11.2 8.9 10.2 12.3 10.3 
Non-Trading83.8 69.2 78.8 95.3 94.0 
Diversification Effect(10.4)(8.4)(9.6)(11.5)(9.8)
 
 
 
 
 
 
Total84.6 69.7 79.4 96.1 94.5 
 
 
 
 
 
 

175


Back to Contents

Equity Price Risk

 At December 31,         
 2003   At December 31, 2004   
 
 




 
   Low Average High Period End 
   
 
 
 
 
   (in millions of dollars) 
Trading4.7 1.2 2.3 5.0 2.1 
Non-Trading573.2 354.9 497.7 648.3 402.8 
Diversification Effect(4.7)(1.2)(2.3)(5.0)(2.1)
 
 
 
 
 
 
Total573.2 354.9 497.7 648.3 402.8 
 
 
 
 
 
 

Our daily VaR estimates by activity were as follows at the dates below (excluding Abbey):

TradingAt December 31,         
 2003   At December 31, 2004   
 
 




 
   Low Average High Period End 
   
 
 
 
 
   (in millions of dollars) 
Interest Rate16.8 11.7 15.6 20.2 16.7 
Exchange Rate11.2 8.9 10.2 12.3 10.3 
Equity4.7 1.2 2.3 5.0 2.1 
Diversification Effect(11.0)(6.2)(8.9)(15.0)(8.6)
 
 
 
 
 
 
Total21.7 15.6 19.2 22.5 20.5 
 
 
 
 
 
 

 

Non-TradingAt December 31,         
 2003   At December 31, 2004   
 
 




 
   Low Average High Period End 
   
 
 
 
 
   (in millions of dollars) 
Interest Rate101.5 107.6 135.2 181.5 115.3 
Exchange Rate83.8 69.2 78.8 95.3 94.0 
Equity573.2 354.9 497.7 648.3 402.8 
Diversification Effect(122.4)(117.8)(162.2)(259.2)(158.7)
 
 
 
 
 
 
Total636.1 413.9 549.5 665.9 453.4 
 
 
 
 
 
 

 

TotalAt December 31,         
 2003   At December 31, 2004   
 
 




 
   Low Average High Period End 
   
 
 
 
 
   (in millions of dollars)     
Interest Rate102.9 108.3 136.1 182.6 116.5 
Exchange Rate84.6 69.8 79.4 96.1 94.6 
Equity573.2 354.9 497.7 648.3 402.8 
Diversification Effect(124.0)(118.9)(163.3)(260.7)(160.1)
 
 
 
 
 
 
Total636.7 414.1 549.9 666.3 453.8 
 
 
 
 
 
 

The following tables show our daily VaR estimates of our trading portfolios (by region and by product), including Abbey, for the three months ended March 31, 2005

Trading protfolios: VaR by region First quarter  Trading portfolios: Var by product First quarter 
Million euros       Million euros        
 2005   2004           
 Avg Latest  Avg   Min Avg Max Latest 






  







 
        Total trading        
        Total Var17.4 18.4 19.5 18.0 
Total18.4 18.0 14.6  Diversification effect(1.9)(6.0)(11.7)(9.4)
Europe10.5 11.2 4.1  Fixed income VaR7.7 10.5 14.2 13.0 
USA2.7 2.0 2.4   Equity VaR3.6 4.7 5.8 5.4 
Latin America14.7 14.0 13.8  Currency VaR7.9 9.2 11.2 9.1 

176


Back to Contents

Item 12. Description of Securities Other than Equity Securities.

     A. Debt Securities.

Not Applicable

     B. Warrants and Rights.

Not Applicable

     C. Other Securities.

Not Applicable

     D. American Depositary Shares.

Not Applicable

177


Back to Contents

PART II

Item 13. Defaults, Dividend Arrearages and Delinquencies.

Not Applicable

Item 14. Material Modifications to the Rights of Security Holders and Use of Proceeds.

     E. Use of proceeds.

Not Applicable

Item 15. Controls and Procedures

(a)  Evaluation of disclosure controls and procedures. Our Chief Executive Officer and our Chief Financial Officer, after evaluating the effectiveness of the Company’s “disclosure controls and procedures” (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)), have concluded that as of December 31, 2004, our disclosure controls and procedures were adequate and effective and designed to ensure that material information relating to us and our consolidated subsidiaries would be made known to them by others within those entities.

(b)   Changes in internal controls over financial reporting. There was no change in our internal control over financial reporting that occurred during the period covered by this annual report that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

Item 16. [Reserved]

Item 16A. Audit committee financial expert

The Audit and Compliance Committee has six members, all of whom are non-executive and five of whom are independent Directors (as defined by Article 5 of the Regulations of the Board). Our Regulations of the Board provide that the chairman of the Audit and Compliance Committee must be an independent director (as defined by Article 5 of the Regulations of the Board) and someone who has the necessary knowledge and experience of accounting techniques and principles. Currently, the chairman of the Audit and Compliance Committee is Mr. Manuel Soto, the Fourth Vice-Chairman of the Board of Directors. Our standards for director independence may not necessarily be consistent with, or as stringent as, the standards for director independence established by the NYSE.

Our Board of Directors has determined that Mr. Manuel Soto, the Chairman of the Audit and Compliance Committee, is an “Audit Committee Financial Expert” in accordance with SEC rules and regulations.

Item 16B. Code of Ethics

We have adopted a code of ethics (the “General Code of Conduct”) that is applicable to all members of the boards of the companies of the Group, to all employees subject to the Code of Conduct of the Securities Market, including the Bank’s Chairman, Chief Executive Officer, Chief Financial Officer and Chief Accounting Officer, and to all those employees designated by the Human Resources Division that have been specifically informed of their subjection to this General Code of Conduct. This Code establishes the principles that guide these officers’ and directors’ respective actions: ethical conduct, professional standards and confidentiality. It also establishes the limitations and defines the conflicts of interest arising from their status as senior executives or Directors.

This Code is available on our website, which does not form part of this Annual Report on Form 20-F, at www.gruposantander.com under the heading “Corporate Governance – Internal Code of Conduct”.

178


Back to Contents

Item 16C. Principal Accountant Fees and Services

Amounts paid to the firms belonging to the Deloitte worldwide organization, the Group’s principal auditor, for statutory audit and other services were as follows:

     2004   
 20022003 (excluding Abbey) 2004 
 
 
 
 
 
 (in millions of euros) 
Audit Fees (1)9.1 8.9 9.4 15.2 
Audit Related Fees (2)2.9 2.2 2.6 5.6 
Tax Fees (3)1.1 1.5 1.2 1.3 
All Other Fees (4)4.3 3.2 1.6 5.9 
 
 
 
 
 
   Total17.4 15.8 14.8 28.0 
 
(1)     Fees for annual company audits of the Group.
(2)     Fees for other reports required by legal regulations emanating from different national supervisory organizations in the countries in which the Group operates (i.e.: review of regulatory reports mainly in USA, Brazil, Mexico and Venezuela).
(3)     Fees for professional services rendered for tax compliance, tax advice, and tax planning in the countries in which the Group operates.
(4)     Fees for other services provided. These fees were mainly for financial advisory, due diligence services and systems reviews.

The Audit and Compliance Committee proposes to the Board the fees to be paid to the external auditor and the scope of its professional mandate.

The Audit and Compliance Committee is required to pre-approve the main audit contract of the Bank or of any other company of the Group with its principal auditing firm. This main contract sets forth the scope of the audit services and audit-related services to be provided by the auditing firm, the term (typically, three years), the fees to be paid and the Group companies to which it will be applied. Once the term of the first contract expires, it can be rolled over by subsequent periods of one year upon approval by the Audit and Compliance Committee.

If a new Group company is required to engage an auditing firm for audit and audit-related services, those services have to be pre-approved by the Audit and Compliance Committee.

All non-audit services provided by the Group’s principal auditing firm or other auditing firms in 2004 (i.e.: tax services and all other services) were approved by the Audit and Compliance Committee, and all such non-audit services to be provided in the future will also require approval from the Audit and Compliance Committee.

The Audit and Compliance Committee is regularly informed of all fees paid to the auditing firms by the Group companies.

Item 16D. Exemption from the Listing Standards for Audit Companies

Not applicable.

179


Back to Contents

Item 16E. Purchases of Equity Securities by the Issuer and Affiliated Purchasers.

The following table shows the repurchases of shares made by the Bank or any of its Affiliated Purchasers during 2004:

      (d) Maximum number (or
2004(a) Total number of (b) Average (c) Total number of shares (or approximate dollar value) of shares
shares (or units)price paid perunits) purchased as part of publicly(or units) that may yet be purchased
purchasedshare (or unit)announced plans or programsunder the plans or programs (2)








January70,730,728 €9.30  








February110,026,672 €9.29  








March67,543,318 €8.77  








April151,964,832 €9.24  








May94,530,714 €10.18  








June47,118,437 €8.82  








July87,031,766 €8.20 19,755,560 172,321,984 shares (3)








August41,942,343 €7.87 24,867,766 157,378,540 shares (4)








September34,483,486 €8.07 31,402,158 168,017,929 shares (5)








October38,416,617 €8.51 10,800,830 190,000,000 shares (6)








November39,391,852 €8.86 6,382,921 183,955,181 shares (7)








December56,450,204 €9.00 6,000,000 177,955,181 shares (8)








Total839,630,969 (1) €9.00 99,209,235 177,955,181 shares








 
(1)      Of this amount, we purchased 740,421,734 shares during 2004 other than through the publicly announced program described below. The shares were purchased in open-market transactions.
(2)      The figures set forth in this column reflect the number of shares that could have been purchased at the end of the relevant month. However, as described below, the repurchase program expired on March 31, 2005.

Share repurchase program

At a General Shareholders’ Meeting held on June 19, 2004, the Bank was authorized to purchase its shares substantially on the same terms as those authorized in the previous shareholders’ meetings.

Since the date when the Bank announced its offer to acquire Abbey on July 26, 2004, the Bank purchased its shares under the authorization described above through a repurchase program which was authorized by the Board aimed at reducing the Bank’s share capital by the net amount of the purchases and sales made under such program. The Repurchase Program was carried out according to the following terms:

 (i)the maximum number of shares which could be held was 190 million shares;
 (ii)the maximum acquisition price was €9.77 per share; and
 (iii)

the Repurchase Program expired on March 31, 2005.

The transactions undertaken under the Repurchase Program up to March 31, 2005 are summarized in the following table:

   Weighted 
   average price 
 Number of Shares (Euros) 




 
Purchases99,209,235 8.15 
Sales(87,164,416)8.12 
Balance as at December 31, 200412,044,819   




 
Purchases1,200,000 9.33 
Sales(13,244,819)9.47 




 
Balance as at March 31, 20050   

 

(3)Purchases19,755,560 (6)Previous Balance21,982,071 
 Sales(2,077,544) Purchases10,800,830 
  
   
 
 Balance at month-end17,678,016  Sales(32,782,901)
     Balance at month-end0 
        
(4)Previous Balance17,678,016 (7)Previous Balance0 
 Purchases24,867,766  Purchases6,382,921 
 Sales(9,924,322) 

Sales

(338,102)
  
   
 
 Balance at month-end32,621,460  Balance at month-end6,044,819 
        
(5)Previous Balance32,621,460  Previous Balance6,044,819 
 Purchases31,402,158  Purchases6,000,000 
 Sales(42,041,547) Sales0 
  
   
 
 Balance at month-end21,982,071  Balance at month-end12,044,819 

180

Back to Contents

PART III

Item 17. Financial Statements.

We have responded to Item 18 in lieu of this item.

Item 18. Financial Statements.

Reference is made to Item 19 for a list of all financial statements filed as part of this Form 20-F.

Item 19. Exhibits.

(a) Index to Financial StatementsPage


Report of Deloitte, S.L.F-1
Consolidated Balance Sheets as of December 31, 2004, 2003 and 2002.F-2
Consolidated Statements of Income for the Years Ended December 31, 2004, 2003, and 2002.F-4
Notes to the Consolidated Financial StatementsF-5

(b) List of Exhibits.

Exhibit 
NumberDescription

1.1By-laws (Estatutos) of Banco Santander Central Hispano, S.A., as amended
  
1.2By-laws (Estatutos) of Banco Santander Central Hispano, S.A., as amended (English translation).
  
8.1List of Subsidiaries (incorporated by reference as Exhibits I, II and III of our Financial Pages filed with this Form 20-F).
  
12.1Section 302 Certification by the Chief Executive Officer
  
12.2Section 302 Certification by the Chief Financial Officer
  
13.1Section 906 Certification
  
15.1Consent of Deloitte, S.L.
  

We will furnish to the Securities and Exchange Commission, upon request, copies of any unfiled instruments that define the rights of holders of long-term debt of Banco Santander Central Hispano, S.A.

181


Back to Contents

SIGNATURES

The registrant hereby certifies that it meets all of the requirements for filing on Form 20-F and that it has duly caused and authorized the undersigned to sign this annual report on its behalf.

 BANCO SANTANDER CENTRAL HISPANO, S.A.
  
  
  
 

By: /s/ José Antonio Álvarez

 
 Name: José Antonio Álvarez
 Title: Chief Financial Officer

Date: June 30, 2005


INDEX TO FINANCIAL STATEMENTS

(a)

Index to Financial Statements

  
Page

Report of Deloitte, S.L.F-1
  
Consolidated Balance Sheets as of December 31, 2004, 2003 and 2002F-2
  
Consolidated Statements of Income for the Years Ended December 31, 2004, 2003 and 2002F-4
  
Notes to the Consolidated Financial StatementsF-5

Back to Contents

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Board of Directors and Shareholders of
Banco Santander Central Hispano, S.A.:

We have audited the accompanying consolidated balance sheets of Banco Santander Central Hispano, S.A. (the “Bank”) and Companies composing, together with the Bank, the Santander Group (the “Group” – Notes 1 and 3), as of December 31, 2004, 2003 and 2002, and the related consolidated statement of income for the years then ended. These consolidated financial statements are the responsibility of the controlling Company’s directors. Our responsibility is to express an opinion on these consolidated financial statements based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States of America). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement. The Bank is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. Our audits included consideration of internal control over financial reporting as a basis for designing audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Bank’s internal control over financial reporting. Accordingly, we express no such opinion. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the consolidated financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statements presentation. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of Banco Santander Central Hispano, S.A. and Companies composing the Santander Group as of December 31, 2004, 2003 and 2002, and the results of its operations and of the funds obtained and applied by them for the years then ended in conformity with accounting principles generally accepted in Spain.

As indicated in Notes 1 and 2-j to the consolidated financial statements referred to above, in 2003 and 2002, the Bank and other Group entities entered into early retirement agreements with certain employees and recorded these commitments, after receiving the related authorizations from the Bank of Spain pursuant to Rule 13 of Bank of Spain Circular 4/1991, with a charge to Reserves and simultaneously recorded the related deferred tax asset (€336 million and €181 million, respectively, in 2003, and €856 million and €461 million, respectively, in 2002). In 2004, the Bank of Spain did not grant such authorization to credit institutions and, accordingly, also in accordance with Rule 13 of Bank of Spain Circular 4/1991, the Bank and other Group entities recorded net provisions of €527 million with a charge to the consolidated statement of income to meet their commitments to the employees who took early retirement in that year (€810 million were charged to the "Extraordinary Loss" caption in the 2004 consolidated statement of income referred to above, and simultaneously the related deferred tax asset was recorded for €283 million).

Accounting principles generally accepted in Spain vary in certain significant respects from accounting principles generally accepted in the United States of America. The application of the latter would have affected the determination of net income for each of the three years in the period ended December 31, 2004, 2003 and 2002 and the determination of stockholders’ equity and financial position as of December 31, 2004, 2003 and 2002, to the extent summarized in Note 28.

/s/ Deloitte, S.L.
Deloitte, S.L.

Madrid-Spain, March 29, 2005, except for Notes 27 and 28 as to which the date is June 30, 2005

F- 1


Back to Contents

Banco Santander Central Hispano, SA and Companies Composing the Santander Group
Consolidated Balance Sheets as of December 31, 2004, 2003 and 2002 (Notes 1,2,3 and 4)

 (Thousands of Euros)     
 
 
      ASSETS
2004
 
2003
 
2002
 
 
 
 
 
CASH ON HAND AND ON DEPOSIT AT CENTRAL BANKS:      
Cash on hand2,269,877 1,639,608 1,808,417 
Cash at Bank of Spain1,750,825 3,589,618 775,206 
Cash at other central banks4,765,844 3,678,214 3,657,955 
 
 
 
 
 8,786,546 8,907,440 6,241,578 
 
 
 
 
GOVERNMENT DEBT SECURITIES (Note 5)16,123,313 31,107,864 24,988,493 
 
 
 
 
DUE FROM CREDIT INSTITUTIONS (Note 6):      
Demand deposits1,705,299 1,703,538 3,148,911 
Other47,864,648 35,914,299 37,107,479 
 
 
 
 
 49,569,947 37,617,837 40,256,390 
 
 
 
 
LOANS AND CREDITS (Note 7)335,207,727 172,504,013 162,972,957 
 
 
 
 
DEBENTURES AND OTHER FIXED-INCOME SECURITIES (Note 8)      
Public-sector issuers31,873,002 27,339,738 22,854,792 
Other issuers50,965,590 16,937,316 9,231,369 
 
 
 
 
 82,838,592 44,277,054 32,086,161 
COMMON STOCKS AND OTHER EQUITY SECURITIES (Note 9)13,164,023 10,064,122 7,866,752 
 
 
 
 
INVESTMENTS IN NON-GROUP COMPANIES (Note 10)2,697,128 4,266,425 4,769,738 
 
 
 
 
       
INVESTMENTS IN GROUP COMPANIES (Note 11)5,045,947 1,067,771 1,129,393 
 
 
 
 
INTANGIBLE ASSETS:      
Incorporation and start-up expenses176 901 7,675 
Other deferred charges462,593 473,395 635,373 
 
 
 
 
 462,769 474,296 643,048 
 
 
 
 
GOODWILL IN CONSOLIDATION (Note 12):      
Fully consolidated companies16,099,163 6,065,632 8,970,164 
Companies accounted for by the equity method865,038 1,319,592 984,571 
 
 
 
 
 16,964,201 7,385,224 9,954,735 
 
 
 
 
PROPERTY AND EQUIPMENT (Note 13):      
Land and buildings for own use2,723,047 2,723,142 3,000,385 
Other property369,642 286,981 280,711 
Furniture, fixtures and other5,120,445 1,573,846 1,659,463 
 
 
 
 
 8,213,134 4,583,969 4,940,559 
 
 
 
 
TREASURY STOCK104,180 10,155 14,746 
 
 
 
 
OTHER ASSETS (Note 22)23,755,320 17,983,170 17,554,670 
 
 
 
 
ACCRUAL ACCOUNTS7,758,288 6,919,377 6,353,686 
 
 
 
 
ACCUMULATED LOSSES AT CONSOLIDATED COMPANIES (Note 21)4,706,764 4,621,815 4,435,179 
 
 
 
 
TOTAL ASSETS575,397,879 351,790,532 324,208,085 
 
 
 
 
MEMORANDUM ACCOUNTS (Note 23)105,515,367 85,264,845 82,480,069 
 
 
 
 

The accompanying Notes 1 to 28 and Exhibits I to VIII are an integral part of the consolidated balance sheets as of December 31, 2004, 2003 and 2002.

F-2


Back to Contents

Banco Santander Central Hispano, SA and Companies Composing the Santander Group
Consolidated Balance Sheets as of December 31, 2004, 2003 and 2002 (Notes 1,2,3 and 4)

 (Thousands of Euros) 
 
 
LIABILITIES AND EQUITY
2004
 
2003
 
2002
 
 
 
 
 
DUE TO CREDIT INSTITUTIONS (Note 14)84,813,805 75,580,312 50,820,719 
CUSTOMER DEPOSITS (Note 15):      
Savings deposits-      
   Demand145,000,185 76,613,017 67,644,766 
   Time70,367,960 46,973,305 52,286,346 
Other deposits-      
   Demand3,820,858 309,402 408,544 
   Time74,656,694 35,439,848 47,476,100 
 
 
 
 
 293,845,697 159,335,572 167,815,756 
 
 
 
 
MARKETABLE DEBT SECURITIES (Note 16):      
Bonds and debentures outstanding57,940,072 28,838,892 20,497,329 
Promissory notes and other securities26,067,117 15,602,313 10,791,778 
 
 
 
 
 84,007,189 44,441,205 31,289,107 
 
 
 
 
OTHER LIABILITIES (Note 22)18,576,809 10,429,976 10,811,902 
 
 
 
 
ACCRUAL ACCOUNTS10,826,948 7,539,896 7,029,998 
 
 
 
 
PROVISIONS FOR CONTINGENCIES AND EXPENSES (Note 17):      
   Pension allowance10,652,752 8,935,148 8,839,081 
   Other provisions4,692,293 3,792,529 5,008,669 
 
 
 
 
 15,345,045 12,727,677 13,847,750 
 
 
 
 
GENERAL RISK ALLOWANCE  132,223 
 
 
 
 
NEGATIVE DIFFERENCE IN CONSOLIDATION10,916 14,040 15,459 
 
 
 
 
CONSOLIDATED NET INCOME FOR THE YEAR:      
   Group3,135,558 2,610,819 2,247,177 
   Minority interests (Note 19)532,299 621,187 538,463 
 
 
 
 
 3,667,857 3,232,006 2,785,640 
 
 
 
 
SUBORDINATED DEBT (Note 18)20,194,128 11,221,088 12,450,228 
 
 
 
 
MINORITY INTERESTS (Note 19)8,539,187 5,439,517 6,036,710 
 
 
 
 
CAPITAL STOCK (Note 20)3,127,148 2,384,201 2,384,201 
 
 
 
 
ADDITIONAL PAID-IN CAPITAL (Note 21)20,370,128 8,720,722 8,979,735 
 
 
 
 
RESERVES (Note 21)5,680,854 5,510,846 5,573,390 
 
 
 
 
REVALUATION RESERVES (Note 21)42,666 42,666 42,666 
 
 
 
 
RESERVES AT CONSOLIDATED COMPANIES (NOTE 21)6,349,502  5,170,808 4,192,601 
 
 
 
 
TOTAL LIABILITIES AND EQUITY575,397,879 351,790,532 324,208,085 
 
 
 
 

The accompanying Notes 1 to 28 and Exhibits I to VIII are an integral part of the consolidated balance sheets as of December 31, 2004, 2003 and 2002.

F-3


Back to Contents

Consolidated Statements of Income for the Years Ended December 31, 2004, 2003 and 2002 (Notes 1,2,3 and 4)

 (Thousands of Euros) 
 
 
 (Debit) Credit 
 
 
STATEMENT OF INCOME2004 2003 2002 


 
 
 
INTEREST INCOME (Note 25)18,103,835 17,203,740 22,711,338 
         Of which: Fixed-income securities3,656,639 3,413,601 5,081,124 
INTEREST EXPENSE (Note 25)(10,115,569)(9,686,896)(13,825,855)
 
 
 
 
INCOME FROM EQUITY SECURITIES: (Note 25)      
         Common stocks and other equity securities281,949 131,987 120,061 
         Investments in non-Group companies294,715 279,705 311,863 
         Investments in Group companies70,782 29,801 41,248 
 
 
 
 
 647,446 441,493 473,172 
 
 
 
 
NET INTEREST INCOME8,635,712 7,958,337 9,358,655 
 
 
 
 
FEES COLLECTED (Note 25)5,776,639 5,098,879 5,147,086 
FEES PAID (Note 25)(1,167,350)(928,317)(857,802)
GAINS (LOSSES) ON FINANCIAL TRANSACTIONS (Note 25)952,666 998,813 356,250 
 
 
 
 
GROSS OPERATING INCOME14,197,667 13,127,712 14,004,189 
 
 
 
 
OTHER OPERATING INCOME89,909 75,460 128,431 
GENERAL ADMINISTRATIVE EXPENSES:      
         Personnel expenses (Note 25)(4,135,315)(4,049,372)(4,521,718)
                  Of which:      
                     Wages and salaries(3,011,955)(2,959,515)(3,208,776)
                     Employee welfare expenses(654,412)(643,144)(739,448)
                        Of which: Pensions(102,861)(96,603)(130,054)
         Other administrative expenses (Note 25)(2,599,878)(2,428,325)(2,800,333)
 
 
 
 
 (6,735,193)(6,477,697)(7,322,051)
DEPRECIATION, AMORTIZATION AND WRITE-DOWNS OF PROPERTY      
   AND EQUIPMENT AND INTANGIBLE ASSETS (Note 13)(734,967)(762,794)(889,832)
OTHER OPERATING EXPENSES(272,223)(241,990)(354,913)
 
 
 
 
NET OPERATING INCOME6,545,193 5,720,691 5,565,824 
 
 
 
 
NET INCOME FROM COMPANIES ACCOUNTED FOR BY THE EQUITY METHOD (Notes 10 and 11):      
Share in income of companies accounted for by the equity method946,821 781,243 706,214 
Share in losses of companies accounted for by the equity method(40,938)(64,474)(73,205)
Value adjustments due to collection of dividends(365,497)(309,506)(353,111)
 
 
 
 
 540,386 407,263 279,898 
 
 
 
 
AMORTIZATION OF CONSOLIDATION GOODWILL (Note 12)(618,935)(2,241,688)(1,358,616)
GAINS ON GROUP TRANSACTIONS:      
         Gains on disposal of holdings in fully consolidated Companies (Note 3)14,165 702,113 10,092 
         Gains on disposal of holdings accounted for by the equity method (Note 3)489,521 241,341 1,859,277 
         Gains on transactions involving parent company shares and Group  financial
         liabilities
5,164 35,841 702 
 
 
 
 
 508,850 979,295 1,870,071 
 
 
 
 
LOSSES ON GROUP TRANSACTIONS:      
         Losses on disposal of holdings in companies consolidated by global integration method (Notes 3 and 12)(5,528)(13,502)(808,498)
         Losses on disposal of holdings carried by the equity method(2,956)(4,255)(35,089)
         Losses on transactions involving controlling company shares and Group financial
         liabilities
(34,149)(5,975)(17,544)
 
 
 
 
 (42,633)(23,732)(861,131)
 
 
 
 
WRITE-OFFS AND CREDIT LOSS PROVISIONS (Net) (Note 7)(1,647,651)(1,495,687)(1,648,192)
WRITE-DOWN OF LONG-TERM INVESTMENTS (Net)(257)687 (272)
PROVISIONS TO GENERAL BANKING RISK ALLOWANCE 85,945  
EXTRAORDINARY INCOME (Note 25)1,027,150 1,337,064 1,270,092 
EXTRAORDINARY LOSS (Note 25)(1,877,485)(668,398)(1,608,925)
 
 
 
 
INCOME BEFORE TAXES4,434,618 4,101,440 3,508,749 
 
 
 
 
CORPORATE INCOME TAX (Note 22)(311,244)(341,007)(314,979)
OTHER TAXES (Note 22)(455,517)(528,427)(408,130)
 
 
 
 
CONSOLIDATED NET INCOME FOR THE YEAR3,667,857 3,232,006 2,785,640 
NET INCOME ATTRIBUTED TO MINORITY INTERESTS (Note 19)532,299 621,187 538,463 
 
 
 
 
NET INCOME ATTRIBUTED TO THE GROUP3,135,558 2,610,819 2,247,177 
 
 
 
 

The accompanying Notes 1 to 28 and Exhibits I to VIII are an integral part of the consolidated statements of income for the years ended December 31, 2004, 2003 and 2002.

F-4


Back to Contents

 

Banco Santander Central Hispano, S.A. and Companies composing the Santander Group

  
 

Notes to Consolidated Financial Statements for the year ended December 31, 2004

  
1.

Description of the Bank, basis of presentation of the consolidated financial statements and other information

  
 Description of the Bank
  
 Banco Santander Central Hispano, S.A. (“the Bank” or “Banco Santander”) is a private-law entity subject to the rules and regulations applicable to banks operating in Spain. The bylaws and other public information on the Bank can be consulted in the web page of the Bank (www.gruposantander.com) and in its registered office at Paseo de Pereda 9-12, Santander.
  
 

Basis of presentation of the consolidated financial statements

  
 The consolidated financial statements of the Bank and of the companies which, together with it, compose the Santander Group ("the Group") are presented in the formats stipulated by Bank of Spain Circular 4/1991 and subsequent amendments, and, accordingly, they give a true and fair view of the consolidated net worth, financial position and results of the Group. These consolidated financial statements, which were prepared by the Bank’s directors from the accounting records of the Bank and of each of the companies composing the Group, include the adjustments and reclassifications required to conform the accounting principles and presentation criteria followed by certain subsidiaries -mainly those abroad- with those applied by the Bank (Note 2).
  
 

In view of the business activity carried on by the companies composing the Group, it does not have any environmental liability, expenses, assets, provisions or contingencies that might be material with respect to its consolidated net worth, financial position or results. Therefore, no specific disclosures relating to environmental issues are included in these notes to consolidated financial statements.

  
 

The 2003 and 2002 consolidated financial statements were approved by the Shareholders’ Meetings of the Bank on June 19, 2004 and June 21, 2003, respectively.

  
 

The 2004 consolidated financial statements of the Group and the financial statements of the Bank and of almost all the consolidated companies have not yet been approved by the respective Shareholders' Meetings. However, the Bank's Board of Directors considers that they will be approved without material changes.

  
 

Abbey National plc (Abbey)

  
 

On July 25, 2004, the respective Boards of Directors of the Bank and Abbey approved the terms on which the Board of Directors of Abbey recommended to its shareholders the tender offer launched by Banco Santander for all the common capital stock of Abbey under a Scheme of Arrangement subject to the British Companies Act.

  
 

After the related Shareholders’ Meetings of Abbey and the Bank were held in October 2004, and the other conditions of the transaction were met, on November 12, 2004, the acquisition was completed through the delivery of one new Banco Santander share for every Abbey common share. The capital increase performed to cater for the purchase amounted to €12,541 million (Notes 20 and 21), equal to 1,485,893,636 new shares of €0.5 par value, with additional paid-in capital of €7.94 each.

  
 

Information on Abbey

  
 

Abbey is a major financial services group in the United Kingdom, where it is the second-largest provider of residential mortgages. It is the sixth-largest bank in the UK in terms of assets, ranking sixteenth in Europe and thirtieth worldwide. Abbey has over 24,000 employees, approximately 730 branches and 18 million customers.

  
 Its consolidated assets and consolidated shareholders’ equity, calculated in accordance with U.K. accounting principles, amounted to £170,000 million and £4,300 million, respectively, as of December 31, 2004, the date of first-time consolidation of Abbey in the Santander Group. Accordingly, the consolidated balance sheet includes the effect of the acquisition, whereas the consolidated statement of income does not include the results obtained by Abbey from the date of completion of the acquisition, which were not material. The goodwill arising from the acquisition (Note 12) included the adjustments and valuations required for it to be presented in conformity with the accounting principles and valuation methods described in Note 2.

F-5


Back to Contents

 

Share repurchase program

  
 

On June 19, 2004, the Shareholders’ Meeting of Banco Santander authorized the Bank to purchase Banco Santander shares on terms substantially the same as those authorized at previous years’ Shareholders’ meetings.

  
 

Since the date on which the tender offer for Abbey shares was announced, Banco Santander acquired treasury stock under a share repurchase program authorized by the Board of Directors of Banco Santander for the purpose of reducing the Bank’s capital stock for the net amount of the purchases and sales carried out under such program, whose terms and conditions are as follows:

   
 1.The maximum number of Banco Santander shares which the Bank may hold will be 190,000,000 shares;
   
 2.The maximum acquisition price will be €9.77 per share;
   
 3.The program will be in force through March 31, 2005, and the Bank has announced its decision not to extend the term of the program.

The summary of the transactions performed under this program through December 31, 2004, is as follows:

Transaction   Securities    Euros    

Weighted
Average Price


 
 
Purchases 99,209,235 8.15 
Sales (87,164,416)8.12 
 
   
12,044,819   

   

Objections to corporate resolutions

The directors of the Bank and their legal advisers consider that the objection to certain resolutions adopted by the Bank’s Shareholders’ Meetings on January 18, 2000, March 4, 2000, March 10, 2001, February 9, 2002, June 24, 2002, June 21, 2003 and June 19, 2004, will have no effect on the financial statements of the Bank and the Group.

On April 25, 2001, the Santander Court of First Instance number 1 rejected in full a claim contesting resolutions adopted at the Shareholders’ Meeting on January 18, 2000. The plaintiff filed an appeal against the judgment. On December 2, 2002, the Cantabria Provincial Appellate Court dismissed the appeal. A cassation appeal has been filed against the judgment of the Cantabria Provincial Appellate Court.

On November 29, 2002, the Santander Court of First Instance number 2 rejected in full the claims contesting resolutions adopted at the Shareholders’ Meeting on March 4, 2000. The plaintiffs filed an appeal against the judgment. On July 5, 2004, the Cantabria Provincial Appellate Court dismissed the appeal. One of the appellants has prepared and filed an extraordinary appeal on grounds of procedural infringements and a cassation appeal against the judgment.

On March 12, 2002, the Santander Court of First Instance number 4 rejected in full the claims contesting resolutions adopted at the Shareholders’ Meeting on March 10, 2001. The plaintiffs filed an appeal against the judgment. On April 13, 2004, the Cantabria Provincial Appellate Court dismissed the appeals. One of the appellants has prepared and filed an extraordinary appeal on grounds of procedural infringements and a cassation appeal against the judgment.

On September 9, 2002, the Santander Court of First Instance number 5 rejected in full the claim contesting resolutions adopted at the Shareholders’ Meeting on February 9, 2002. The plaintiff filed an appeal against the judgment. On January 14, 2004, the Cantabria Provincial Appellate Court dismissed the appeal. The appellant has prepared and filed an extraordinary appeal on grounds of procedural infringements and a cassation appeal against the judgment.

On May 29, 2003, the Santander Court of First Instance number 6 rejected in full the claim contesting the resolutions adopted at the Shareholders’ Meeting on June 24, 2002. An appeal has been filed against the judgment.

F-6


Back to Contents

Despite the amount of time elapsed, the Santander Court of First Instance number 7 has yet to hand down its judgment on the objection to the resolutions adopted at the Shareholders’ Meeting on June 21, 2003, since it was agreed that the proceedings should be stayed on grounds of the need for an interlocutory decision in the criminal jurisdiction derived from the preliminary proceedings conducted at Central Examining Court number 3, which are currently being handled by the Criminal Chamber of the National Appellate Court, in respect of the amounts paid when Mr. Amusátegui and Mr. Corcóstegui retired from the Bank. A new claim has also been filed with the Santander Court of First Instance number 7 to contest the resolutions adopted at the same Shareholders’ Meeting on June 21. This proceeding has been joined with the foregoing proceeding, which means that it is subject to the effects of the stay on grounds of the need for an interl oc utory decision in the criminal jurisdiction.

The claims contesting the resolutions adopted at the Shareholders’ Meeting on June 19, 2004, are currently being processed before the Santander Court of First Instance number 8.

Accounting policies

The consolidated financial statements of the Group were prepared in accordance with the accounting principles and valuation methods described in Note 2, which coincide with those established by Bank of Spain Circular 4/1991 and subsequent amendments thereto. All obligatory accounting principles and valuation methods with a material effect on the consolidated financial statements were applied in preparing them.

Consolidation principles

The companies whose business activity is directly related to that of the Bank and which are directly or indirectly 50% or more owned by the Bank or, if less than 50% owned, are effectively controlled by the Bank and constitute, together with the Bank, a single decision-making unit, were fully consolidated.

All significant accounts and transactions between consolidated companies were eliminated in consolidation. The equity of third parties in the Group is presented under the "Minority Interests" caption and in the "Consolidated Net Income for the Year - Minority Interests" account in the consolidated balance sheets (Note 19).

The investments in companies controlled by the Bank and not consolidable because their business activity is not directly related to that of the Bank (Note 11) and the investments in companies which have a lasting relationship with the Group, which are intended to contribute to the Group’s business activities, in which the Group’s ownership interests are generally equal to or exceed 20% –3% if listed–, and over which the Group exercises significant influence –as evidenced by its representation in the associated company’s governing body, significant transactions between the other Group companies and the investee, or the exchange of management personnel, among others (“associated companies” - Note 10)–, are carried at the fraction of the investees' net worth corresponding to such investments, net of the dividends collected from them and other net worth eliminations (equity method).

The income or loss generated by companies acquired in each year is consolidated by taking into account only the income or loss relating to the period between the acquisition date and the related year-end.

Determination of net worth

In evaluating the Group's net worth, the balances of the following captions in the accompanying consolidated balance sheets should be taken into consideration:

F-7


Back to Contents

  Thousands of Euros  

  2004  2003  2002  



       
Capital stock (Note 20)3,127,148 2,384,201 2,384,201 
 
 
 
 
Reserves (Note 21):      
   Additional paid-in capital20,370,128 8,720,722 8,979,735 
   Reserves5,680,854 5,510,846 5,573,390 
   Revaluation reserves42,666 42,666 42,666 
 
 
 
 
 26,093,648 14,274,234 14,595,791 
 
 
 
 
   Reserves at consolidated companies6,349,502 5,170,808 4,192,601 
   Accumulated losses at consolidated companies(4,706,764)(4,621,815)(4,435,179)
 
 
 
 
Total reserves27,736,386 14,823,227 14,353,213 
 
 
 
 
Add- Consolidated net income for the year-Group3,135,558 2,610,819 2,247,177 
 
 
 
 
Less-      
   Interim dividend paid (Note 4)(791,555)(739,102)(727,782)
   Third interim dividend payable (Note 4)(519,106)  
   Treasury stock(104,180)(10,155)(14,746)
 
 
 
 
 (1,414,841)(749,257)(742,528)
 
 
 
 
Net worth per books at year-end32,584,251 19,068,990 18,242,063 
Less-
 
 
 
   Third interim dividend (369,551)(358,231)
   Fourth interim dividend (Note 4)(526,612)(335,734)(289,595)
 
 
 
 
   Net worth, after the distribution of income for the year32,057,639 18,363,705 17,594,237 
 
 
 
 

Capital adequacy requirements

The entry into force of Law 13/1992 and Bank of Spain Circular 5/1993 and subsequent amendments introduced new regulations governing minimum capital requirements for credit institutions at both individual and consolidated group levels.

As of December 31, 2004, 2003 and 2002, the Group’s eligible capital exceeded the minimum requirements stipulated by the aforementioned regulations by approximately €11,100 million, €5,700 million and €5,500 million, respectively.

Detail of risk provisions and coverage

In accordance with the Bank of Spain regulations, the risk provisions and coverage are presented as assigned to the related assets and/or in specific accounts. The detail of the aggregate risk provisions, coverage and guarantees, disregarding their accounting classification is as follows:

F-8


Back to Contents

 Thousands of Euros   
 
 2004 2003 2002 
 
 
 
 
Credit loss allowance:      
Due from credit institutions (Note 6)49,307 111,735 90,522 
   Of which: Country-risk23,173 26,923 8,537 
Loans and credits (Note 7)6,969,263 5,116,683 4,938,204 
   Of which: Country-risk219,246 362,604 309,674 
Debentures and other fixed-income securities (Note 8)180,748 185,978 135,552 
   Of which: Country-risk14,616 9,831 257 
 
 
 
 
 7,199,318 5,414,396 5,164,278 
 
 
 
 
Security price fluctuation allowance:      
Government debt securities (Note 5) 10,659 33 
Debentures and other fixed-income securities (Note 8)78,385 51,023 198,420 
Common stocks and other equity securities (Note 9)699,770 948,761 569,715 
 
 
 
 
 778,155 1,010,443 768,168 
 
 
 
 
Pension allowance (Note 2-j):      
At Spanish companies8,077,574 7,627,149 7,448,941 
At foreign companies2,575,178 1,307,999 1,390,140 
 
 
 
 
 10,652,752 8,935,148 8,839,081 
 
 
 
 
General risk allowance  132,223 
 
 
 
 
Property and equipment allowance:      
Foreclosed assets (Note 13)293,128 316,165 395,406 
Other assets52,499 60,819 104,837 
 
 
 
 
 345,627 376,984 500,243 
 
 
 
 
Other asset allowances126,153 154,954 207,750 
 
 
 
 
Other provisions for contingencies and expenses      
   (Note 17)4,692,293 3,792,529 5,008,669 
 
 
 
 
Total23,794,298 19,684,454 20,620,412 
 
 
 
 

Comparative information - early retirements

As indicated in Note 2-j, in 2003 and 2002, the Bank and other Group entities entered into early retirement agreements with certain employees and recorded these commitments, after receiving the related authorizations from the Bank of Spain pursuant to Rule 13 of Bank of Spain Circular 4/1991, with a charge to unrestricted reserves and simultaneously recorded the related deferred tax asset (€336 million and €181 million, respectively, in 2003 and €856 million and €461 million, respectively, in 2002). In 2004, the Bank of Spain did not grant such authorization to credit institutions and, accordingly, also in accordance with Rule 13 of Bank of Spain Circular 4/1991, the Bank and other Group entities recorded net provisions of €527 million with a charge to the consolidated statement of income to meet their commitments to the employees who took early retirement in that year (€810 million were charged to the "Extraordinary Loss" c ap tion in the accompanying 2004 consolidated statement of income, and simultaneously the related deferred tax asset was recorded for €283 million).

Transition to International Financial Reporting Standards

Under Regulation (EC) no. 1606/2002 of the European Parliament and of the Council of July 19, 2002, all companies governed by the law of an EU Member State and whose securities are admitted to trading on a regulated market of any Member State must prepare their consolidated financial statements for the years beginning on or after January 1, 2005 in conformity with the International Financial Reporting Standards (IFRSs) previously ratified by the European Union. Therefore, the Group is required to prepare its consolidated financial statements for the year ending December 31, 2005 in conformity with the IFRSs ratified by the European Union at that date.

Under IFRS 1, First-Time Adoption of International Financial Reporting Standards, the Group’s consolidated financial statements for 2005 must necessarily include, for comparison purposes, a consolidated balance sheet as of December 31, 2004, and a consolidated statement of income for the year then ended prepared in accordance with the methods established by the IFRSs in force as of December 31, 2005.

In order to adapt the accounting system of Spanish credit institutions to the new standards, on December 22 the Bank of Spain issued Circular 4/2004 on Public and Restricted Financial Reporting Standards and Model Financial Statements. However, although the Group is completing a plan for transition to IFRSs which includes, inter alia, an analysis of the accounting method differences, the selection of the accounting methods to be applied when alternative treatments are permitted and an assessment of the changes in reporting procedures and systems, sufficient information is not yet available to estimate with reasonable objectivity the extent to which the accompanying consolidated balance sheet and consolidated statement of income for 2004 will differ from those to be prepared in the future in accordance with the accounting methods contained in the IFRSs in force as of December 31, 2005.

F-9


Back to Contents

2.Accounting principles and valuation methods
    
 The accounting principles and valuation methods applied in preparing the consolidated financial statements were as follows:
    
 a)Recognition of revenues and expenses
    
   Revenues and expenses are generally recognized for accounting purposes on an accrual basis, the interest method being applied for transactions whose settlement periods exceed 12 months. However, in accordance with the principle of prudence and with Bank of Spain regulations, the interest earned on nonperforming, disputed or doubtful loans, including interest subject to country-risk in countries classified as experiencing temporary difficulties and as doubtful or very doubtful, is not recognized as a revenue until it is collected.
    
 b)Foreign currency transactions
    
   Translation methods
    
  Balances denominated in foreign currencies, including those of the financial statements of the consolidated companies and branches in non-EMU countries, were translated to euros at the year-end average official exchange rates in the Spanish spot foreign currency market, except for:
    
  1.The balances funded in euros relating to the capital amounts assigned to branches in non-EMU countries and to the reserves and undistributed earnings of companies and branches in non-EMU countries, which were translated at historical exchange rates.
    
  2.The revenue and expense accounts of the consolidated companies and branches in non-EMU countries, which were translated at the average exchange rates in each year.
    
  3.The balances arising from non-hedging forward foreign currency/foreign currency and foreign currency/euro purchase and sale transactions, which were translated to euros at the year-end exchange rates prevailing in the forward foreign currency market.
    
  Accounting for exchange differences
    
   The exchange differences arising from application of the above-mentioned translation methods are recorded as follows:
    
  1.The net debit or credit differences arising in the consolidation process are recorded under the "Accumulated Losses at Consolidated Companies" or "Reserves at Consolidated Companies" captions, respectively, in the consolidated balance sheets, net of the portion of these differences relating to minority interests (Note 21).
    
  2.The remaining exchange differences are recorded under the “Gains (Losses) on Financial Transactions” caption in the consolidated statements of income (Note 25), with a balancing entry, in the case of non-hedging forward transactions, under the “Other Assets” or “Other Liabilities” caption in the consolidated balance sheets.
    
  Certain of the companies located in countries with specific accounting regulations on the recording of adjustments for inflation (basically Chile, Mexico, Uruguay, Bolivia and Peru) record debits and credits in their income statements to adjust their assets and liabilities for inflation. These debits and credits are recorded under the “Extraordinary Loss” and “Extraordinary Income” captions in the consolidated statements of income (Note 25). The detail of these items is as follows:
    
   Thousands of Euros   
 




 
 2004 2003 2002 
 
 
 
 
Extraordinary income:      
Other revenues24,874 13,164 36,542 
       
Extraordinary loss:      
Other expenses(22,111)(22,293)(106,079)
 
 
 
 
 2,763 (9,129)(69,537)
 
 
 
 

 

F-10


Back to Contents

 c)Credit loss allowance
     
  The credit loss allowances, which are recorded as a reduction of the “Due from Credit Institutions”, “Loans and Credits” and “Debentures and Other Fixed-Income Securities” captions on the asset side of the consolidated balance sheets, are intended to cover possible losses in the full recovery of all types of risk transactions, except off-balance-sheet risks, arranged by the consolidated companies in the course of their business activity.
     
  The credit loss allowances were calculated as follows:
     
  1.Allowance for risks in Spain and abroad, excluding country-risk:
     
   a.Specific allowances: on a case-by-case basis, based on the loan recovery expectations and, as a minimum, by application of the coefficients stipulated in Bank of Spain regulations. The credit loss allowance is increased by provisions from period income and is decreased by charge-offs of debts deemed to be uncollectible or which have been nonperforming for more than three years (six years in the case of mortgage loans with effective coverage) and by releases, where appropriate, of the provisions recorded for debts subsequently recovered (Note 7).
     
   b.General-purpose allowance: additionally, in accordance with Bank of Spain regulations, an additional general-purpose allowance, equal to 1% of the loans and credits, private-sector fixed-income securities, contingent liabilities and doubtful assets for which provision is not mandatory (0.5% for certain mortgage loans) has been recorded for losses not specifically identified at year-end.
     
  2.Country-risk allowance: on the basis of the estimated classification of the degree of debt-servicing difficulty being experienced by each country (Note 7).
     
  3.Allowance for the statistical coverage of credit losses: additionally, the Group is required to record an allowance for the statistical coverage of the unrealized credit losses on the various homogeneous loan portfolios, by charging each quarter to the “Write-offs and Credit Loss Provisions” caption in the consolidated statement of income for each of the consolidated companies, the positive difference resulting from subtracting the net specific provisions for credit losses recorded in the quarter from one-fourth of the statistical estimate of the overall unrealized loan losses on the various homogeneous loan portfolios (estimated either using calculation methods based on the Group’s statistical expectations, approved by the Bank of Spain, or calculating the credit risk of each portfolio multiplied by certain coefficients which range from 0% to 1.5%). If the resulting difference were negative, the amount would be credited to the consolidated statement of income with a charge to the allowance recorded in this connection (to the extent of the available balance).
     
   The provisions recorded to cover the losses which may be incurred by the Group as a result of the off-balance-sheet risks maintained by the consolidated companies are included under the “Provisions for Contingencies and Expenses - Other Provisions” caption in the consolidated balance sheets (Note 17).
     
   The credit loss allowances recorded by the Group comply with Bank of Spain regulations.
     
 d)Government debt securities, debentures and other fixed-income securities
     
   The securities composing the Group’s fixed-income securities portfolio were classified as follows:
     
  1.The securities assigned to the trading portfolio, which consists of securities held for the purpose of operating in the market, are stated at their year-end market price. The net differences arising from price fluctuations are recorded (ex-coupon) under the “Gains (Losses) on Financial Transactions” caption in the consolidated statements of income (Note 25).
     
  2.The securities assigned to the held-to-maturity portfolio, which consists of securities which the Group has decided to hold until final maturity basically because it has the financial capacity to do so or because it has related financing available, are stated at acquisition cost, adjusted by the amount resulting from accruing by the interest method the positive or negative difference between the redemption value and the acquisition cost over the residual life of the security.
     
  3. The securities assigned to the available-for-sale portfolio, which consists of the securities not assigned to either of the two portfolios described above, are stated at their adjusted acquisition cost, as defined in paragraph 2 above. The adjusted acquisition cost and the market value of these securities are compared. The market value of listed securities in this portfolio is deemed to be the market price on the last day of trading of each year and that of unlisted securities to be the current value at the market interest rates prevailing on that date. A security price fluctuation allowance is recorded, if required, with a charge to asset accrual accounts or to income.

 

F-11


Back to Contents

   In the fixed-income securities assigned to the available-for-sale portfolio, the net difference (additional to the security price fluctuation allowance recorded with a charge to income) by which the adjusted acquisition cost exceeded their market value amounted to €45 million as of December 31, 2004 (Notes 5 and 8) (€2 million and €272 million as of December 31, 2003 and 2002, respectively). This amount is not reflected in the consolidated balance sheets since the security price fluctuation allowance recorded for this amount and the asset accrual account against which the allowance was recorded offset each other. This accrual account is taken into account in calculating the Group’s capital ratio.
     
   In the event of disposal of these securities, the losses with respect to the adjusted acquisition cost are recorded with a charge to income. Gains (if they exceed the losses charged to income in the year) are credited to income only for the portion, if any, exceeding the security price fluctuation allowance required at year-end and charged to accrual accounts.
     
 e)Equity securities
     
   Equity securities held in the trading portfolio are valued at their market price at year-end. The net differences arising from price fluctuations are recorded under the “Gains (Losses) on Financial Transactions” caption in the consolidated statements of income.
     
  The investments in non-consolidable Group companies and in associated entities (Note 1) are accounted for by the equity method.
     
  Equity securities other than those described above are recorded in the consolidated balance sheets at the lower of cost or market. The market value of these securities is determined as follows:
     
  1.Listed securities: lower of average market price in the last quarter of the year or market price on the last day of trading in the year.
     
  2.Unlisted securities: underlying book value of the investment per the latest available financial statements of the investees adjusted by the unrealized gains existing at the time of acquisition and still existing at year-end. The difference between acquisition cost and the amount calculated as indicated in the preceding paragraph which may be absorbed by the annual increase in the underlying book values of the investees over a maximum period of 20 years need not be written down.
     
  The security price fluctuation allowance recorded to recognize the unrealized losses is presented as a reduction of the balance of the related captions in the consolidated balance sheets (Note 9).
     
 f)Intangible assets
     
  Capital increase expenses, new business launch expenses, expenditures for the acquisition and preparation of computer systems and programs which will be useful over several years, and similar items are generally recorded at cost, net of accumulated amortization. These expenses are amortized with a charge to income over a maximum period of five years.
     
  €241 million, €274 million and €286 million of amortization of these expenses were charged to the consolidated statements of income in 2004, 2003 and 2002, respectively, and these amounts are recorded under the "Depreciation and Amortization and Write-down of Property and Equipment and Intangible Assets" caption.
     
 g)Consolidation goodwill and negative difference in consolidation
     
  Consolidation goodwill
     
   The positive differences between:
     
  (i)the cost of the investments in consolidated companies (both those fully consolidated and those accounted for by the equity method), and
     
  (ii)as required by the Bank of Spain, the market value of the investments in other companies contributed by third parties in capital increases carried out at the Bank in accordance with the provisions of Article 159.1.c of the revised Spanish Corporations Law (Note 20)

 

F-12


Back to Contents

 and the respective underlying book values adjusted at the date of first-time consolidation are allocated as follows:
   
 1.If the difference is allocable to specific assets or liabilities of these companies, it is recorded by increasing the value of the assets (or reducing the value of the liabilities) whose market values were higher (lower) than the net book values per these companies’ balance sheets and whose accounting treatment is similar to that of analogous assets (liabilities) of the Group (amortization, accrual, etc.).
   
 2.The remainder is recorded as consolidation goodwill. These differences are being amortized from the acquisition date over the period in which it is considered that the investments will contribute to the obtainment of income for the Group, which will not exceed 20 years (Note 12).
   
   The goodwill amortization charges are recorded under the “Amortization of Consolidation Goodwill” caption in the consolidated statements of income.
   
 Negative difference in consolidation
  
 The negative differences in consolidation, which are recorded in the consolidated balance sheets as deferred revenues, can be credited to consolidated income when the investments in the capital stock of the related investee companies are totally or partially disposed of.
  
h)Property and equipment
  
 Operating property and equipment
  
  Property and equipment are carried at cost revalued pursuant to the applicable enabling allowances, net of the related accumulated depreciation.
  
  Depreciation is provided by the straight-line method at rates based on the years of estimated average useful life of the related assets. The annual depreciation expense is calculated basically at the following rates:
  
  Percentages
  
 Buildings for own use2
 Furniture7.5 to 10
 Fixtures6 to 10
 Office and automation equipment10 to 25
  
  
 Upkeep and maintenance expenses are expensed currently.
  
 Property and equipment acquired through foreclosure
  
  These property and equipment items are stated at the lower of the book value of the assets used to acquire them or the appraised value of the asset acquired.
  
 If these assets are not disposed of or added to the Group’s operating property and equipment, an allowance is recorded on the basis of the time elapsed since their acquisition, the nature of the asset and/or the characteristics of the appraisal.
  
 The allowance recorded with a charge to the "Extraordinary Loss" caption in the consolidated statements of income is presented as a reduction of the balance of the "Property and Equipment - Other Property" caption (Note 13).
  
i)Treasury stock
  
  The balance of the "Treasury Stock" caption relates to Bank shares acquired and held by consolidated companies. These shares are reflected at cost, net of the required provision, if any, which is determined on the basis of the lower of the Group’s underlying book value or market price. The aforementioned provision is recorded with a charge to the “Losses on Group Transactions” caption in the consolidated statements of income.
  
 The total Bank shares owned by consolidated companies represented 0.20% of the capital stock issued by the Bank as of December 31, 2004. At that date, the non-consolidable subsidiaries held 0.04% of the Bank’s capital stock (0.05% and 0.04%, respectively, as of December 31, 2003 and 0.08% and 0.02%, respectively, as of December 31, 2002).

F-13


Back to Contents

 In 2004, the Group companies (fully consolidated or accounted for by the equity method) acquired and disposed of 840 million and 829 million Bank shares, respectively, including the purchases and sales discussed in Note 1.
  
j)Pension commitments
  
 Companies in Spain
  
  Under the current collective labor agreements, certain Spanish consolidated entities have undertaken to supplement the social security benefits accruing to certain employees, or to their beneficiary rightholders, for retirement, permanent disability, death of spouse or death of parent. These commitments, which amounted to €10,298 million, €9,996 million and €9,975 million as of December 31, 2004, 2003 and 2002, respectively, were covered by in-house allowances and external funds at those dates.
    
 1.Applicable regulations
    
  In-house allowances-
    
  Accrued pension commitments and contingencies must be valued and covered using objective criteria. These criteria include an assumed annual interest rate not exceeding 4% and the use of properly adjusted life expectancy, mortality and disability tables relating to domestic or foreign past experience (if other than those relating to the past experience of the group of employees concerned, properly checked).
    
  The actuarial studies performed as of December 31, 2004, 2003 and 2002, to determine these commitments were conducted on an individual basis by independent actuaries, basically using the following assumptions:
    
  a.Assumed annual interest rate: 4%.
    
  b.Mortality tables: GRM/F-95 (PERM/F-2000P in the case of Banesto for 2004)
    
  c.Annual social security pension revision rate: 1.5%.
    
  d.Cumulative annual CPI: 1.5%.
    
  e.Annual salary growth rate: 2.5%.
    
  f.Method used to calculate the commitments to serving employees: straight-line distribution of the estimated cost per employee based on the ratio of each employee's years of past service to his or her estimated total expected years of service (projected unit credit method).
    
   The Group recorded the difference between the recorded allowances as of December 31, 1999, and the allowances calculated by applying the new valuation methods, with a balancing entry in a debit-balance account (which is presented in the consolidated balance sheets offsetting the pension allowances) which is reduced each year with a charge to the consolidated statement of income by at least one-tenth of the beginning balance. The “Extraordinary Loss” caption in the 2004, 2003 and 2002 consolidated statements of income (Note 25) includes €125 million, €125 million and €126 million, respectively, relating to the annual charge recorded in this connection.
    
   The pension commitments covered by insurance contracts (determined as the amount of the net level premium reserves to be recorded by the insurer) are recorded under the “Provisions for Contingencies and Expenses – Pension Allowance” caption, with a charge to the “Other Assets” caption in the consolidated balance sheet. As of December 31, 2004, the amount of the aforementioned insured commitments was €3,195 million (€3,209 million and €3,192 million as of December 31, 2003 and 2002, respectively - Note 17).
    
   Additionally, the valuation differences arising exclusively from the fact that the investments relating to the insurance contracts are at interest rates exceeding those applied in calculating the commitments to employees (4% annually) are recorded as an in-house pension allowance, with a balancing entry in a debit-balance account (which is recorded in the consolidated balance sheets offsetting the pension allowance), which is reduced (with a charge to the “Interest Expense” caption in the consolidated statement of income – Note 25) at the appropriate rate so that, taken together with the allocable cost resulting from the increase in the recorded in-house pension allowance arising from the rate of return used to calculate it, it is equal to the increase in value of the assets added (recorded with a credit to the “Interest Income” caption in the consolidated statement of income - Note 25), thus neutralizing the effect on income. As of December 31, 2004, 2003 and 2002, the aforementioned valuation differences amounted to €941 million, €1,019 million and €1,091 million, respectively.

F-14


Back to Contents

   External funds-
    
   In the case of commitments which must be treated as external funds, the differences which arose from the application of the new valuation methods with respect to the in-house allowance as of December 31, 1999, are recorded with a charge to income over a maximum period of 9 years if the commitment is instrumented in an insurance contract (14 years if instrumented in a pension plan). The “Extraordinary Loss” caption in the 2004, 2003 and 2002 consolidated statements of income (Note 25) includes €14 million, €14 million and €15 million, respectively, relating to the annual charge recorded in this connection.
    
   In 2002 the Group took out insurance contracts to externalize the commitments undertaken subsequent to May 1996, and to employees hired after November 1999. The related funds are deemed to be external funds and, accordingly, they are not recorded in the consolidated balance sheets.
    
   Other funds-
    
   Certain labor obligations (“Other Commitments”) are recorded under the “Provisions for Contingencies and Expenses – Pension Allowance” caption (Note 17), with a charge to “Extraordinary Loss” (Note 25), over a maximum period of five years from when the obligation arose, in conformity with the applicable regulations.
    
  2.Funded accrued commitments
    
    Following are the main amounts disclosed in the aforementioned actuarial studies and the amounts assumed by insurance companies as external funds:
    
  Thousands of Euros 
  
 
 Discounted Present Value2004 2003 2002 
 





 
 Accrued pensions of serving employees1,161,328 1,159,683 1,234,819 
 Commitments arising from employees retired early4,064,242 3,607,263 3,382,436 
 Vested pensions of retired employees (*)5,024,296 5,186,573 5,328,055 
 Other commitments48,244 42,096 29,897 
  




 
 Total accrued commitments10,298,110 9,995,615 9,975,207 
  




 
 (*) Including pensions to employees who took early retirement.

F-15


Back to Contents

  These commitments were funded as follows:
  
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Uninsured in-house allowance4,882,201 4,418,205 4,257,428 
 Insured in-house allowance –      
    Net level premium reserves at Group insurance companies (*)904,721 824,960 764,896 
    Insurance policies taken out with other insurance companies (*)2,290,652 2,383,984 2,426,617 
  
 
 
 
  3,195,373 3,208,944 3,191,513 
  
 
 
 
 Pension allowance (Note 1)8,077,574 7,627,149 7,448,941 
  
 
 
 
 
Difference pursuant to the funding schedule stipulated by Bank of Spain Circular 5/2000 (**)
625,612 750,847 876,884 
 
Differences in insurance contracts assigned to pension commitments (**)
940,884 1,018,525 1,091,367 
 In-house allowance9,644,070 9,396,521 9,417,192 
  
 
 
 
 External funds658,971 607,521 567,287 
  
 
 
 
 Of which:      
    Insured provisions609,064 543,979 489,959 
    Difference pursuant to the funding schedule stipulated by Bank of
   Spain Circular 5/2000
49,907 63,542 77,328 
  
 
 
 
 Total amount10,303,041 10,004,042 9,984,479 
  
 
 
 
(*)These amounts have been recorded under the “Provisions for Contingencies and Expenses - Pension Allowance" caption in the consolidated balance sheets with a charge to the “Other Assets” caption.
  
(**)These amounts are recorded under the “Provisions for Contingencies and Expenses - Pension Allowance” caption in the consolidated balance sheets and are offset, in the same amounts, by the debit-balance accounts against which the allowance was initially recorded.
  
 3.Plans for early retirement
   
  In 2004, 2003 and 2002, the Bank, Banco Español de Crédito, S.A. (Banesto) and Santander Consumer Finance, S.A. offered certain employees the possibility of taking early retirement. Accordingly, in those years allowances were recorded to cover the supplementary liabilities to employees taking early retirement and the salary and other benefit commitments to these employees from the time of early retirement to the date of effective retirement.
   
   Pursuant to Rule 13 of Bank of Spain Circular 4/1991, and after obtaining, where appropriate, authorization from the Bank of Spain, these allowances were recorded as follows:
   
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 With a charge to unrestricted reserves (Note 21) 335,820 856,431 
 Of which:      
    Banco Santander Central Hispano, S.A. 259,014 705,845 
    Banesto 74,360 144,430 
    Santander Consumer Finance, S.A. 2,446 6,156 
        
 With a charge to extraordinary income (*)809,973 26,215 55,071 
 Of which:      
    Banco Santander Central Hispano, S.A.693,344 15,869 45,801 
    Banesto107,692 10,346 6,300 
    Santander Consumer Finance, S.A.8,937  2,970 
        
 With a charge to deferred tax assets (Note 22) (**) 188,427 484,101 
 Of which:      
    Banco Santander Central Hispano, S.A. 143,449 399,624 
    Banesto 43,661 81,162 
    Santander Consumer Finance, S.A. 1,317 3,315 
  
 
 
 
 Total allowances recorded (Note 17)809,973 550,462 1,395,603 
  
 
 
 
(*)Also, the prepaid taxes arising as a result of this charge were recorded in 2004 (Note 22).
  
(**)€180,826 thousand and €461,159 thousand of this amount arose from the charge to reserves in 2003 and 2002, respectively.

F-16


Back to Contents

 Abbey
  
  Abbey’s pension commitments to its employees amounted to €5,232 million as of December 31, 2004. These commitments were calculated and recorded under U.K. regulations using U.K. financial and actuarial assumptions. The allowances covering these commitments were externalized and instrumented in various defined-benefit plans. Pursuant to U.K. regulations, there is a difference which is written down over the average lives of the beneficiaries of the plans. Additional internal allowances amounting to €1,207 million were recognized in the process of standardization of accounting and valuation methods (Note 1).
  
  Other companies abroad
  
  In addition to the matters discussed above, other Group financial institutions abroad have assumed commitments with their employees which are similar to pensions.
  
  The technical assumptions used by these entities (interest rates, mortality tables, cumulative annual CPI, etc.) are consistent with the socio-economic conditions prevailing in these countries.
  
  As of December 31, 2004, 2003 and 2002, the total commitments covered by these companies amounted to €3,579 million, €3,301 million and €3,002 million, respectively. Of these amounts, €1,368 million, €1,308 million and €1,390 million, respectively, were covered by in-house pension allowances recorded under the “Provisions for Contingencies and Expenses – Pension Allowance” caption in the consolidated balance sheets. The remaining amount was covered by policies taken out with insurance companies.
  
  Accrued cost and payments
  
  The accrued pension cost at the Group and the payments for these commitments were as follows:
  Thousands of Euros   
  
 
  2004 2003 2002 
  
 
 
 
 Accrued cost (Note 25)1,485,398 550,401 836,168 
 Of which are recorded under:      
    General administrative expenses - Personnel expenses102,861 96,603 130,054 
    Extraordinary loss979,834 120,119 350,832 
    Interest expense601,015 554,012 597,211 
    Interest income(198,312)(220,333)(241,929)
 Payments1,182,269 1,122,682 1,125,565 
 Of which have been refunded by insurance entities376,235 363,215 350,663 
  
k) Assets and liabilities acquired or issued at a discount
  
  Assets and liabilities acquired or issued at a discount, except for marketable securities, are recorded at their redemption value. The difference between this value and the amounts paid or received are recorded under the liability and asset “Accrual Accounts” captions in the consolidated balance sheets.
  
l) Futures transactions
  
 Futures transactions are recorded in memorandum accounts based on either the future rights and commitments which might have an effect on net worth, or on the balances required to reflect the transactions, regardless of whether or not they affect the Group’s net worth. Accordingly, these instruments’ notional amount (theoretical value of the contracts) does not reflect the total credit or market risk assumed by the Group.
  
  Transactions whose purpose and effect was to eliminate or significantly reduce market risks and which are performed to reduce the risk to which the Group is exposed in its management of correlated assets, liabilities and futures transactions, were treated as hedging transactions. The gains or losses arising from hedging transactions were taken to income symmetrically to the revenues or expenses arising from the hedged items, with a balancing entry under “Other Assets” or “Other Liabilities” in the consolidated balance sheets.

F-17

Back to Contents

  Non-hedging transactions (also called trading transactions) arranged on organized markets were valued at market price, and market price fluctuations were recorded in full under the “Gains (Losses) on Financial Transactions” caption in the consolidated statements of income.
  
  The gains or losses arising from trading transactions arranged outside organized markets are not recognized in income until they are effectively settled. However, provisions were recorded with a charge to income for potential net foreign exchange losses, if any, on each type of risk disclosed by the valuations of positions at the end of each year. The types of risks considered for these purposes are interest rate, share price and currency risks.
  
m) Severance costs
  
  Under current Spanish law, Spanish consolidated companies are required to pay severance to employees terminated without just cause. There is no staff reduction plan making it necessary to record a provision in this connection.
  
n) Corporate income tax and other taxes
  
  These captions in the consolidated statements of income include all the debits or credits arising from Spanish corporate income tax and those taxes of a similar nature applicable to companies abroad, including both the amounts relating to the expense accrued in the year and those arising from adjustments to the amounts recorded in prior years (Note 22).
  
  The expense for corporate income tax of each year is calculated on the basis of book income before taxes, increased or decreased, as appropriate, by the permanent differences from income for tax purposes. Permanent differences are defined as those arising between the taxable income and the book income before taxes which do not reverse in subsequent periods, considering the income obtained by Group companies as a whole.
  
  In this connection, certain timing differences which have a specific reversal period of fewer than ten years are recorded for accounting purposes; all other differences are treated for all purposes as permanent differences.
  
  Tax relief and tax credits are treated as a reduction of the corporate income tax for the year in which they are taken (Note 22). Entitlement to these tax credits is conditional upon compliance with the requirements of current regulations.
  
3.Santander Group
  
 Banco Santander Central Hispano, S.A.
  
 The growth of the Group in the last decade has led the Bank to also act, in practice, as a holding entity of the shares of the various companies in its Group, and its results are becoming progressively less representative of the performance and earnings of the Group. Therefore, each year the Bank determines the amount of dividends to be distributed to its shareholders on the basis of the consolidated net income, while maintaining the Group’s traditionally high level of capitalization and taking into account that the transactions of the Bank and of the rest of the Group are managed on a consolidated basis (notwithstanding the allocation to each company of the related net worth effect).
  
  The Exhibits provide relevant data on the consolidated Group companies (Exhibit I and III) and on the companies accounted for by the equity method (Exhibit II).
  
  International Group structure
  
  At international level, the various banks and other subsidiary and associated companies belonging to the Group are integrated in a corporate structure comprising various holding companies which are the ultimate shareholders of the banks and subsidiaries abroad.
  
  The purpose of this structure, all of which is controlled by the Bank, is to optimize the international organization from the strategic, economic, financial and tax standpoints, since it makes it possible to define the most appropriate units to be entrusted with acquiring, selling or holding stakes in other international entities, the most appropriate financing method for these transactions and the most appropriate means of remitting the income obtained by the Group’s various operating units to Spain.

F-18


Back to Contents

 Purchases and sales
  
  The principal equity investments acquired and sold by the Group in 2002, 2003 and 2004, in addition to the acquisition of the capital stock of Abbey indicated in Note 1, and other significant corporate transactions were as follows:
  
 ELCON Finance AS (Elcon)
  
  In September 2004 the Group acquired all the shares of Elcon (a leading Norwegian vehicle financing company) for NKr 3,440 million (approximately €400 million). Subsequently, the Group resolved to sell Elcon’s leasing and factoring businesses for approximately €160 million. The resulting goodwill amounted to €131 million (Note 12).
  
  Polskie Towarzystwo Finansowe, S.A. (PTF)
  
  In February 2004 Santander Consumer Finance, S.A. announced the acquisition of all the shares of the Polish consumer finance company Polskie Towarzystwo Finansowe, S.A., together with the loan portfolio managed by it, for a cash amount of €524 million, of which €460 million relate to the nominal amount of the loan portfolio acquired. The transaction as a whole gave rise to goodwill totaling €70 million (Note 12).
  
 Finconsumo Banca SpA (Finconsumo)
  
  In 2003 the Group resolved to acquire the 50% holding in the capital stock of Finconsumo that it did not own and acquired 20% for €60 million in that year. In January 2004 it acquired the remaining 30% for €80 million, giving rise to goodwill of €58 million (Note 12).
  
  Santander Central Hispano Previsión S.A. de Seguros y Reaseguros
  
  In 2003 the Group reached an agreement to divest in full its holding in this company. Once the required authorizations had been obtained, the transaction was performed in June 2004 for a price of €162 million.
  
  Abfin BV
  
 In September 2004 the Group acquired the Dutch company Abfin BV, which engages mainly in vehicle financing, for €22 million. The goodwill arising on this acquisition amounted to €3 million.
  
  Orígenes AFJP, S.A. (Orígenes AFJP)
  
  In accordance with the commitments acquired in prior years, in 2003 the Group acquired a 20% holding in the capital stock of Orígenes AFJP for €141 million. The goodwill which arose from this acquisition (Note 12) was amortized using the provisions recorded under the “Provisions for Contingencies and Expenses — Other Provisions” caption as of December 31, 2002 (Note 17).
  
  Banco Santander Portugal, S.A. (Banco Santander Portugal)
  
 In 2003 the Group acquired a 12.74% ownership interest in the capital stock of Banco Santander Portugal for €106 million, thus increasing its holding to 97.95%.
  
  Shinsei Bank
  
 In 2003, the Group increased its holding in the capital stock of the Japanese bank Shinsei Bank from 6.5% as of December 31, 2002, to 11.4% as of December 31, 2003. The total cost of the investment at that date was approximately €144 million. In February 2004, the shareholders of Shinsei Bank, which was 11.4% owned by the Group, resolved to float on the stock exchange 35% of the bank shares, which gave rise to the sale of a 4% holding by the Santander Group, at a gain of €118 million. Subsequent to the sale the Group’s holding in this bank was reduced to 7.4%.
  
  Banco Español de Crédito, S.A. (Banesto)
  
 In 2002 Banesto carried out a monetary capital increase through the issuance of 81,670,694 new shares, carrying preemptive rights, at a ratio of 2 new shares issued at par for every 15 old shares. The Group sold its preemptive rights (arising from its 99.04% holding in the capital stock of Banesto) for €443 million in 2002 (Note 21). As of December 31, 2004, the Group had an 88.65% holding in the capital stock of Banesto.

F-19


Back to Contents

  Grupo Financiero Santander Serfin, S.A. de C.V. (Grupo Financiero Santander Serfin) and Banco Santander Mexicano, S.A.
  
  In December 2002, the Group reached an agreement with Bank of America Corporation whereby the latter acquired 24.9% of Grupo Financiero Santander Serfin for US$ 1,600 million (€1,457 million), which gave rise to gains of €681 million. These gains were recorded under the “Gains on Disposal of Investments in Fully Consolidated Companies” caption in the consolidated statement of income for the year ended December 31, 2003. Under this agreement, Bank of America Corporation will keep its holding for at least three years, and after this period it may, if it deems it appropriate, use several liquidity mechanisms, including the listing of its holding on the stock exchange and the right to sell this holding to the Group, at one time, at its book value at the time of the sale, calculated in accordance with international accounting standards.
  
  After this sale, the Group’s holding in the capital stock of Grupo Financiero Santander Serfin stood at 73.98%.
  
 In June 2004, Grupo Financiero Santander Serfin increased capital by €163.4 million, of which the Group subscribed €122.5 million.
  
  On November 29, 2004, the Shareholders’ Meetings of Banco Santander Mexicano, S.A., Banca Serfin, S.A., Factoring Santander Serfin, S.A. de C.V. and Fonlyser, S.A. de C.V. resolved to merge the last three entities into Banco Santander Mexicano, S.A.. This merger was effective for accounting purposes from December 31, 2004.
  
  AKB Holding (AKB)
  
  In 2001 the Group reached an agreement with the Werhahn Group for the acquisition of AKB (a German group specializing in consumer finance). In 2002 the Bank issued 109,040,444 new shares of €0.5 par value each and additional paid-in capital of €9.588 each for an effective amount of €1,100 million, which were paid in full through the contribution of shares representing all the capital stock of AKB, in accordance with the resolutions adopted by the Bank’s Special Shareholders’ Meeting on February 9, 2002. AKB merged with CC-bank Ag. in 2002 (see Note 20).
  
  Banco Santiago
  
 Under the agreements between the Group and the Central Bank of Chile (as the second largest shareholder of Banco Santiago), on April 17, 2002, the Group acquired 35.45% of the Central Bank of Chile’s holding in the capital stock of Banco Santiago for US$ 685 million. On August 1, 2002, the merger of Banco Santiago and Banco Santander Chile was effectively executed, with retroactive effect to January 1, 2002, after the required resolutions of their respective Shareholders’ Meetings and approval by the Chilean regulatory authorities. The name of the post-merger entity is Banco Santander Chile.
  
  Banco Río de la Plata, S.A. (Banco Río)
  
  As of December 31, 2004, the Group had a 99.1% interest in Banco Río (99.1% and 98.9% as of December 31, 2003 and 2002, respectively) following the tender offer launched in 2000 to acquire the capital stock of Banco Río owned by minority shareholders, which was accepted by 94% of the minority shareholders, the acquisition in 2002 (by virtue of the commitments assumed in prior years) of 18.54% of the capital stock (23% of the voting rights) for €395 million and the conversion into equity in 2003 of the subordinated debt owned by the Group as of December 31, 2002.
  
  Banco Santander Colombia, S.A. (Banco Santander Colombia)
  
  As a result of a capital increase and of certain agreements reached in prior years, in 2002 the Group increased its holding in the capital stock of Banco Santander Colombia by 34.32%, for which it paid €303 million. As of December 31, 2004, the Group held a 97.64% of the capital of Banco Santander Colombia.
  
 Patagon Group
  
  In July 2000, the Group acquired a 97.62% holding in the capital stock of the Patagon Group (a financial portal) for approximately US$ 607 million.
  
  In 2002 the Group restructured its Internet banking business, sold its holding in the financial portal to the other shareholders and released the provisions recorded for the full amount of the investment.

F-20


Back to Contents

 Other investments
  
  Compañía Española de Petróleos, S.A. (Cepsa)
  
  In 2003 the Bank launched a tender offer for up to 42,811,991 Cepsa shares, and the offer was accepted for 32,461,948 shares, representing an investment of €909 million (Notes 10 and 12).
  
 Total, S.A. considered that the tender offer constituted a breach of historical side agreements between it and the Bank in relation to Cepsa (agreements which had, however, been rendered ineffective automatically by Law 26/2003) and, accordingly, filed a request for arbitration seeking injunctive measures at the Netherlands Court of Arbitration. The award rendered in this injunctive arbitration proceeding, which does not constitute a preliminary ruling on, or consider the merits of, the matters raised since they must be resolved in an arbitration on the merits already in progress, established injunctive measures that can be summarized as follows:
  
 1.Requirement for the Bank and Total, S.A. to act in concert with respect to the shares of Cepsa held by them directly or indirectly.
 2.Prohibition against the sale or charging of the direct or indirect holdings of the Bank in Somaen Dos, S.L. (Somaen), a company through which it owned its holding in Cepsa prior to the tender offer.
 3.Prohibition against the sale or charging of the Cepsa shares acquired by Santander in the tender offer.
  
 The arbitration proceeding to resolve on the merits of the case is currently underway. The decision to be adopted in this proceeding will not be conditioned by the award rendered in the injunctive proceeding described above, which is provisional and does not constitute a preliminary ruling on the merits.
  
  Royal Bank of Scotland Group, plc. (Royal Bank of Scotland)
  
  In 2002 the Group made a net divestment of 3% of its holding in Royal Bank of Scotland, giving rise to gains of approximately €806 million. As of December 31, 2002, the ownership interest was 5.04%.
  
  As of December 31, 2003, following several purchases and sales made during the year, the Group’s holding was 5.05%. The sales gave rise to gains of €217 million.
  
  In May 2004 the Group subscribed to the capital increase at Royal Bank of Scotland, with a total disbursement of £150 million, in order to maintain undiluted its ownership interest in this company. The transaction gave rise to goodwill amounting to €25 million (Note 12).
  
 In September 2004, the Group sold 79 million shares of Royal Bank of Scotland, representing 2.51% of its capital stock, giving rise to a gain of approximately €472 million. As of December 31, 2004, the Group’s holding amounted to 2.54% and was recorded under the “Common Stocks and Other Equity Securities” caption (Note 9).
  
  In January 2005, the Group sold all the ownership interest held by it in the capital stock of Royal Bank of Scotland as of December 31, 2004, giving rise to a gain of €717 million which, in accordance with accounting principles, will be recorded in 2005.
  
  Unión Fenosa
  
  In 2002 several purchases of shares of Unión Fenosa were made for a total amount of €465 million. In 2004 the Group sold 1% of its holding in Unión Fenosa, leaving an ownership interest of 22.02% as of December 31, 2004.
  
 Société Générale
  
  As of December 31, 2001 the Group had a 1.5% holding in the capital stock of Societé Générale. This holding was divested in 2002 at a gain of €94 million.
  
  Grupo Financiero Bital
  
 In 2002 the Group subscribed to a capital increase and converted bonds into Grupo Financiero Bital shares for approximately €99 million, thus increasing its holding to 25.4% of the dividend rights and 29.1% of the voting rights. Subsequently, the Group accepted the tender offer launched by Hong Kong and Shanghai Bank Corporation (“HSBC”) on Grupo Financiero Bital, which gave rise to gains of approximately €113 million.
  
  Dragados y Construcciones, S.A.
  
  In 2002 the Group divested its holding in Dragados y Construcciones, S.A. (as of December 31, 2001, the holding was 20.19% of capital stock) at a gain of approximately €521 million (Note 9).

F-21


Back to Contents

 Grupo Sacyr-Vallehermoso, S.A. (Sacyr-Vallehermoso)
    
  In 2002 the Group sold 24.5% of its holding in Sacyr-Vallehermoso (as of December 31, 2001, the holding was 25.14% of capital stock) at a gain of approximately €301 million (Note 9).
    
  San Paolo IMI, S.p.A. (San Paolo IMI)
    
  In 2003 the Group increased its holding in San Paolo IMI, from 5.2% as of December 31, 2002 to 8.6% as of December 31, 2004, with a net investment of €525 million in 2003. As of December 31, 2004 and 2003, this holding was recorded under the “Common Stocks and Other Equity Securities” caption (Note 9).
* * * * *
  The cost, total assets and gross revenues of the other consolidated companies acquired and sold in 2004, 2003 and 2002 were not material with respect to the related consolidated totals.
    
  Off-shore entities
    
  At year-end, the Group’s off-shore entities (excluding Abbey’s subsidiaries) performed the following business activities:
    
  Banking and financial activities such as treasury, financing, foreign trade, international private banking, trading, etc.
  Obtaining financing from third parties, including issues of preferred shares and debt.
  Ownership of shareholdings.
    
  The revenues of these off-shore entities (excluding issuers) represented less than 2% of the consolidated Group’s total revenues.
    
  Exhibits I and III provide data on the off-shore companies, other than Abbey subsidiaries, and their aggregate net income, excluding preferred security issuers (since their income relates mainly to the holders of preferred securities), is not material with respect to the Group’s consolidated net income.
    
  Abbey’s off-shore subsidiaries perform activities similar to those detailed above and also perform insurance and service activities. Exhibit I provides information on these subsidiaries.
    
  The Group has established the proper procedures and controls (risk management, supervision, verification and review plans and periodic reports) to prevent reputational and legal risk arising at these entities. Also, the Group continued with its policy, also implemented in recent years, to reduce the number of off-shore units. The off-shore units’ financial statements are audited by independent auditors.
    
4.Distribution of the Bank’s income and directors’ compensation
    
 Distribution of the Bank’s income
    
 The Board of Directors will submit for approval by the Shareholders' Meeting the following proposal for distribution of the Bank’s 2004 net income:
    
  Thousands 
  of Euros 
  
 
    Dividends:  
       Interim (Note 1)1,837,273 
          Of which:  
             Distributed as of December 31, 2004 (*)791,555 
             Third interim dividend (*)519,106 
             Fourth interim dividend526,612 
    Voluntary reserves151 
  
 
    Net income for the year1,837,424 
  
 
(*) Recorded under the “Other Assets” caption.

F-22


Back to Contents

 The accounting statements formulated pursuant to legal requirements disclosing the existence of sufficient funds for the distribution of the interim dividends were as follows:
  
  Thousands of Euros 
  
 
  12/31/03 (*) 06/30/04 09/30/04 11/30/04 12/31/04 
  
 
 
 
 
 
    Income after taxes1,445,033 813,585 1,192,911 1,537,679 1,837,424 
    Dividends paid(1,108,653) (395,777)(791,555)(1,310,661)
  
 
 
 
 
 
  336,380 813,585 797,134 746,124 526,763 
  
 
 
 
 
 
    Interim dividends335,734 395,777 395,778 519,106 526,612 
  
 
 
 
 
 
    Accumulated interim dividends1,444,387 395,777 791,555 1,310,661 1,837,273 
  
 
 
 
 
 
    Gross dividend per share (euros)0.07040 0.083 0.083 0.083 0.0842 
  
 
 
 
 
 
(*) Fourth 2003 interim dividend.
  
 Compensation and other benefits of the Bank’s directors and senior management
  
  Directors’ compensation
  
  Emoluments per the bylaws
  
  Article 38 of the Bank’s bylaws provides that the share in the Bank’s income for the year to be received by members of the Board of Directors for discharging their duties will be equal to up to 5% of such income.
  
  The Board of Directors, making use of the powers conferred on it, set the related amount at 0.169% of the Bank’s income for 2004 (0.196% for 2003 and 0.191% for 2002).
  
  Consequently, the gross amount to be received by each director in this connection in 2004 amounted to €71 thousand (€65 thousand in 2003, the same amount as in 2002). Additionally, there is an annual emolument in this connection for the Executive Committee members, the gross amount of which was €155 thousand in 2004 (a gross amount of €141 thousand in 2003, the same amount as in 2002).
  
  Lastly, the members of the Audit and Compliance Committee have been assigned an annual gross emolument of €36 thousand for 2004 (€32 thousand (gross) in 2003 and 2002).
  
  Salary compensation
  
  The detail of the salary compensation received by the Bank’s Board members with executive duties, who as of December 31, 2004, 2003 and 2002, were Mr. Emilio Botín-Sanz de Sautuola y García de los Ríos, Mr. Alfredo Sáenz Abad, Mr. Matías Rodríguez Inciarte, Ms. Ana Patricia Botín-Sanz de Sautuola y O’Shea and Mr. Francisco Luzón López, is as follows:
  
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Total salary compensation16,179 14,784 13,438 
    Of which: Variable compensation9,395 8,373 7,103 

F-23


Back to Contents

Detail by director

The detail by director of the compensation earned by the Bank’s directors in 2004 is as follows:

  Thousands of Euros 
  






















 
  2004 2003 2002 
  


















 
 
 
       Bylaw-Stipulated Fees     Attendance Fees  Salary Compensation to
Executive Directors
                 
   
  




 


 




         
  Directors Board  Executive
Committee
  Audit
Committee
   Board  Other
Fees
   Fixed   Variable  Total  Other
Compen-
sation
   Total   Total   Total  
 

 
 
 
 
 
 
 
 
 
 
 
 
 Mr. Emilio Botín-Sanz de Sautuola y García de los Ríos71 155  23 4 1,022 1,473 2,495 1 2,749 2,591 2,477 
 Mr. Fernando de Asúa Álvarez71 155 36 23 122     407 378 693 
 Mr. Alfredo Sáenz Abad71 155  23 3 2,575 3,101 5,676 324 6,252 5,756 4,848 
 Mr. Matías Rodríguez Inciarte71 155  23 104 1,300 1,748 3,048 144 3,545 3,456 3,241 
 Mr. Manuel Soto Serrano71  36 21 22     150 136 131 
 Assicurazioni Generali, Spa.71   5      76 73 68 
 Mr. Antonio Basagoiti García-Tuñón71 68  23 88    29 279 207 178 
 Ms. Ana Patricia Botín-Sanz de Sautuola y O’Shea71 155  23 2 850 1,150 2,000 1 2,252 1,980 1,646 
 Ms. Emilio Botín-Sanz de Sautuola y O’Shea71   21 2     94 85 102 
 Mr. Javier Botín Sanz de Sautuola y O’Shea31   11      42   
 Lord Terence Burns2   2      4   
 Mr. Guillermo de la Dehesa Romero71 155  23 9     258 233 120 
 Mr. Rodrigo Echenique Gordillo71 155 36 23 109    719 1,113 992 1,027 
 Mr. Antonio Escámez Torres71 155  23 100    739 1,088 1,192 1,109 
 Mr. Francisco Luzón López71 155  23 2 1,037 1,923 2,960 327 3,538 3,202 2,873 
 Mr. Elías Masaveu Alonso del Campo71   6 4     81 85 87 
 Mr. Abel Matutes Juan71  36 23 14     144 130 65 
 Mutua Madrileña Automovilista49   13      62   
 Mr. Luis Alberto Salazar-Simpson Bos71  36 21 15     143 129 124 
 Mr. Jaime Botín-Sanz de Sautuola y García de los Ríos (*)40   8      48 78 88 
 Mr. Juan Abelló Gallo (*)68  34 13 6     121 126 63 
 Mr. José Manuel Arburúa Aspiunza (*)22   6 91    1 120 181 176 
 Sir George Ross Mathewson (*)62   7      69 81 78 
 Mr. Antonio de Sommer Champalimaud (*)25         25 67 65 
 Other directors (1)           292 
  
 
 
 
 
 
 
 
 
 
 
 
 
 Total 20041,435 1,463 214 387 697 6,784 9,395 16,179 2,285 22,660   
  
 
 
 
 
 
 
 
 
 
 
 
 
 Total 20031,365 1,269 192 349 679 6,411 8,373 14,784 2,520  21,158  
  
 
 
 
 
 
 
 
 
 
 
 
 
 Total 20021,272 1,173 177 210 747 6,335 7,103 13,438 2,534   19,551 
  
 
 
 
 
 
 
 
 
 
 
 
 
(*)Directors who, having discharged Board duties as such for some months in 2004, ceased to discharge them prior to December 31, 2004.
  
(1)Directors who, having discharged Board duties as such for some months in 2002, ceased to discharge them prior to December 31, 2002. €289 thousand of the total amount relate to Mr. Ángel Corcóstegui Guraya.

F-24


Back to Contents

 Compensation to the Board members as representatives of the Bank and to senior management
  
 Representation
  
  By resolution of the Executive Committee, all the compensation received by the Bank’s directors who represent the Bank on the Boards of Directors of listed companies in which the Bank has a stake (at the expense of those companies) and which relates to appointments made after March 18, 2002, will accrue to the Group. The compensation received in 2004 in connection with representation duties of this kind, relating to appointments agreed upon before March 18, 2002, was as follows:
  
           Thousands
Companyof Euros
 
 
   Mr. Emilio Botín-Sanz de Sautuola y García de los Ríos Royal Bank of Scotland 31.5
   Mr. Emilio Botín-Sanz de Sautuola y García de los Ríos Shinsei Bank 77.0
   Mr. Fernando de Asúa Álvarez Cepsa 140.6
   
    249.1
   
  
 Additionally, other directors of the Bank earned a total of €84.1 thousand in 2004 as members of the Boards of Directors of Group companies.
  
  Senior management
  
  Additionally, in accordance with the recommendation of the Special Commission to Foster Transparency and Security in the Markets and Listed Companies (“Aldama Commission”), following is a detail of the compensation paid to the Bank’s General Managers (*) in 2004, 2003 and 2002:
  
    Thousands of Euros 
    
 
    Salary Compensation   Other
Compensation
   Total   
    
Year Number Fixed Variable Total

 
 
 
 
 
 
 
2002 19 10,215 12,437 22,652 3,945 26,597 
2003 20 12,924 16,664 29,588 4,703 34,291 
2004 23 15,156 24,399 39,555 1,727 41,282 

 
 
 
 
 
 
 
  
(*) Excluding Executive Directors’ compensation, which is detailed above.
  
 Pension commitments, other insurance and other items
  
  The total balance of supplementary pension obligations assumed by the Group over the years for its serving and retired employees, which amounted to €19,109 million (covered mostly by in-house allowances) as of December 31, 2004, includes the obligations to those who have been directors of the Bank during the year and who discharge (or have discharged) executive functions during the year. The total pension commitments for these directors, together with the total sum insured under life insurance policies at that date and other items, amounted to €178 million as of December 31, 2004 (€162 million as of December 31, 2003 and €256 million as of December 31, 2002, of which €108 million related to the settlement of the pension rights referred to in the following section of this Note).
  
  The following table provides information on the obligations undertaken and covered by the Group relating to pension commitments to and other insurance for the Bank’s Executive Directors:

F- 25


Back to Contents

 Thousands of Euros 
 
 
 2004 2003 2002 
 
 
 
 
 Accrued   Accrued   Accrued   
 Pension Other Pension Other Pension Other 
 Obligations Insurance Obligations Insurance Obligations Insurance 
 
 
 
 
 
 
 
Mr. Emilio Botín-Sanz de Sautuola y García de los Ríos
10,700  10,028  9,420  
Mr. Alfredo Sáenz Abad46,061 7,724 52,807 7,573 55,138 3,877 
Mr. Matías Rodríguez Inciarte27,752 3,900 27,442 3,900 25,522 3,823 
Ms. Ana Patricia Botín-Sanz de Sautuola y O’Shea
9,742 1,258 7,736 1,258 6,656 1,258 
Mr. Francisco Luzón López35,703 6,224 19,448 4,886 18,452 4,698 
 
 
 
 
 
 
 
Total129,958 19,106 117,461 17,617 115,188 13,656 
 
 
 
 
 
 
 
  
 Additionally, other directors benefit from life insurance policies at the Group’s expense, the related insured sum being €3 million as of December 31, 2004, 2003 and 2002.
  
  Pension settlement
  
  Following the decision of Mr. Ángel Corcóstegui Guraya to resign, for personal reasons, in February 2002 from his position as First Deputy Chairman of the Bank and Board member (which entailed his corresponding resignation as Managing Director of the Bank and as member of the various Board Committees on which he sat), and in settlement for the pension commitments to him, the Bank paid on his resignation a gross amount of €108 million for his pension rights. This amount had been fully provided for as of that date. Upon payment, a withholding of 48% was made, and the amount withheld was paid into the Spanish Treasury. Accordingly, the net amount paid to Mr. Corcóstegui in this connection was €56 million.
  

F-26


Back to Contents

  Stock option plan
  
  The detail of the Bank’s stock options granted to the Board members as of December 31, 2004, is as follows:
  
     Options Granted Exercised Options         
     
 
         
 Options at 01/01/04 Average Exercise Price Number Exercise Price Number Exercise Price Market Price Applied Options at December 31, 2004 Average Exercise Price Date of Commence-ment of Exercise Period Date of Expiration of Exercise Period  
 
 
 
 
 
 
 
 
 
 
 
 
                       
Managers Plan 2000:                      
Mr. Emilio Botín-Sanz de Sautuola y García de los Ríos150,000 10.545       150,000 10.545 12/30/03 12/29/05 
Mr. Alfredo Sáenz Abad100,000 10.545       100,000 10.545 12/30/03 12/29/05 
Mr. Matías Rodríguez Inciarte125,000 10.545       125,000 10.545 12/30/03 12/29/05 
Mr. Antonio Escámez Torres100,000 10.545       100,000 10.545 12/30/03 12/29/05 
Mr. Francisco Luzón López100,000 10.545       100,000 10.545 12/30/03 12/29/05 
 
 
 
   
 
 
 
 
     
 575,000 10.545       575,000 10.545     
 
 
 
    
 
 
 
 
     
Long-term incentive plan (*) (I-06) (Note 25):                      
Mr. Emilio Botín-Sanz de Sautuola y García de los Ríos  541,400 9.07    541,400 9.07 01/15/08 01/15/09 
Mr. Alfredo Sáenz Abad  1,209,100 9.07    1,209,100 9.07 01/15/08 01/15/09 
Mr. Matías Rodríguez Inciarte  665,200 9.07    665,200 9.07 01/15/08 01/15/09 
Mr. Francisco Luzón López  639,400 9.07    639,400 9.07 01/15/08 01/15/09 
 
 
 
 
 
 
 
 
 
     
   3,055,100 9.07    3,055,100 9.07     
 
 
 
 
 
 
 
 
 
     
  
(*)To be submitted for the approval of the next Shareholders’ Meeting. 
  
  Ms. Ana Patricia Botín-Sanz de Sautuola y O’Shea’s rights as a beneficiary of the I-06 Plan will be those proposed by the Board of Directors to its Shareholders’ Meeting and approved by it.

F- 27


Back to Contents

 Loans
  
 

The Group’s direct or indirect risk exposure to the Bank’s directors as of December 31, 2004, amounted to €10.8 million (€10.1 million and €14.4 million as of December 31, 2003 and 2002, respectively) of loans and credits and €0.2 million (€0.4 million and €1.2 million as of December 31, 2003 and 2002, respectively) of guarantees provided. These loans and guarantees were granted at market rates in all cases.

  
 

The detail by director as of December 31, 2004, is as follows:

 Thousands of Euros   
  
 
  Loans and Credits Guarantees Total 

 
 
 
 
Mr. Emilio Botín-Sanz de Sautuola y García de los Ríos 2,768  2,768 
Mr. Antonio Basagoiti García-Tuñón 211 1 212 
Ms. Ana Patricia Botín-Sanz de Sautuola y O’Shea 26  26 
Mr. Javier Botín-Sanz de Sautuola y O’Shea 336  336 
Mr. Rodrigo Echenique Gordillo 95 121 216 
Mr. Antonio Escámez Torres 273  273 
Mr. Francisco Luzón López 1,169  1,169 
Mr. Abel Matutes Juan 5,861  5,861 
Mutua Madrileña Automovilista 6 47 53 
Mr. Luís Alberto Salazar-Simpson Bos 36  36 
  
 
 
 
  10,781 169 10,950 
  
 
 
 
  
 Detail of directors’ investments in companies with similar business activities and performance by directors, as independent professionals or as employees, of similar activities
  
 

In accordance with the requirements of Article 127 ter.4 of the Spanish Corporations Law, in order to enhance the transparency of listed corporations, following is a detail of the directors’ investments in the capital stock of non-Group entities engaging in: (i) banking, financing or lending; (ii) insurance; (iii) management of Collective Investment Institutions; or (iv) securities brokerage; and of the management or governing functions, if any, that the directors discharge therein:

  
     Number  
   DirectorInvestee Line of Business of Shares Functions








Mr. Emilio Botín-Sanz de Sautuola yBankinter, S.A. Banking 847,777 Director (1) (2)
García de los RíosShinsei Bank, Limited Banking  — Director (1)
 Bank of America Corporation Banking 280 — 
 Royal Bank of Scotland Group plc Banking  — Director (1) (2)








Mr. Fernando de Asúa ÁlvarezSociété Générale Banking 480  —
 BNP Paribas Banking 1,507  —
 San Paolo IMI, S.p.A. Banking 11,000  —
 Royal Bank of Scotland Banking 4,185  —
 Commerzbank, A.G. Banking 2,000  —
 Banco Popular Español, S.A. Banking 1,000  —
 Deutsche Bank, A.G. Banking 250  —
 Centro Asegurador, S.A. Insurance 200 Representative (3)
 Allianz Insurance 381  —
 American International Group Insurance 1,000  —
 Banco Bilbao Vizcaya Argentaria, S.A. Banking 6,000  —
 Bankinter, S.A. Banking 4,000  —
 ING Banking 3,000  —
 Merrill Lynch Banking 625  —
 Citigroup Banking 800  —
 AEGON Insurance 5,000  —
 Munich Re Insurance 400  —








Mr. Alfredo Sáenz AbadBanco Bilbao Vizcaya Argentaria, S.A. Banking 25,000  —
 HSBC Holdings Banking 8,298  —
 Lloyds TSB Banking 218  —
 San Paolo IMI SpA Banking  Director (1)








Mr. Matías Rodríguez InciarteBanesto Banking 18,700 Director








Mr. Manuel Soto SerranoLloyds TSB Banking 91,000 
 Banesto Banking 55,000 








Assicurazioni Generali S.p.A (4)Banca Nazionale del Lavoro S.p.A. Banking 261,889,244 
 Banca Intesa S.p.A. Banking 364,445,773 
 Commerzbank, AG Banking 54,120,386 








F- 28


Back to Contents

           Director  Investee   Line of Business  Number
of Shares
   Functions








 Banca d’Italia Banking 19,000 — 
 San Paolo IMI SpA Banking 29,178,049  —
 Banca Monte dei Paschi di Siena SpA Banking 16,432,492  —
 UniCredito Italiano SpA Banking 36,165,513  —
 Bank Leumi le-Israel B.M. Banking 19,450,774  —
 Société Générale Banking 1,318,875  —
 Banesto Banking 750,000  —








Ms. Ana Patricia Botín-Sanz de Assicurazioni Generali, SpA Insurance  — Director (1)
Sautuola y O’Shea Banesto Banking 6,048 Chairman








Mr. Emilio Botín-Sanz de Sautuola yBanesto Banking 532 — 
O’Shea Bankinter Banking 1,070 — 








Mr. Javier Botín–Sanz de Sautuola yM & B Capital Advisers Holding, S.A. Securities brokerage 1,765  —
O’Shea M & B Capital Advisers, S.V., S.A. Securities brokerage —  Executive Director








Mr. Guillermo de la Dehesa Romero AVIVA Vida y Pensiones, S.A. Insurance  — Chairman (1)
 Goldman Sachs & Co. Banking 12,888 — 
 Goldman Sachs Europe Ltd. Banking  — Director (1)
             AVIVA plc. Insurance 144 Director (1)








Mr. Rodrigo Echenique Gordillo Banco Comercial Portugués Banking 8,865  —
 Banco Popular Español, S.A. Banking 1,000  —
 Crédit Agricole Banking 1,150  —
 Credit Suisse Group Banking 975  —
 Deutsche Bank, A.G. Banking 220  —
 Royal Bank of Scotland Banking 590  —
 Wells Fargo Banking 375  —
 Citigroup Banking 340  —
 ING Banking 830  —
 UBS Banking 395  —








Mr. Antonio Escámez Torres Attijariwafa Bank (5) Banking 10 Deputy Chairman (1)
 Banco de Valencia, S.A. Banking 349 








Mr. Elías Masaveu y Alonso del CampoBankinter, S.A. Banking 4,321,679 Director (1)
 Banco Bilbao Vizcaya Argentaria, S.A. Banking 164,821 
 Espirito Santo Banking 368,950 
 Banco Popular Español, S.A. Banking 1,950 
 Banco de Galicia, S.A. Banking 449,500 
 Royal Bank of Scotland Banking 315,688 
 Allianz Insurance 1,210 — 








Mr. Abel Matutes Juan Assicurazione Internazionale di Insurance  — Executive Director
 Providenza Banking 142,689 Director (1) (2)
 San Paolo IMI SpA      








Mutua Madrileña Automovilista, s.s.p.f. (4)Mutuactivos SAU S.V. Securities brokerage 1,000,000 — 
   Mutuactivos SAU SGIIC Fund management 1,000,000 Chairman (6)
  Autofondo SAU EGFP Fund management 20,000  — 








Mr. Luís Alberto Salazar-Simpson BosCentro Asegurador, S.A. Insurance  — Representative (7)
 Mutua Madrileña Automovilista Insurance  — Director
 Bankinter, S.A. Banking 2,000 — 








Mr. Juan Abelló Gallo (8) Banco Popular Español, S.A. Banking 17,626 
 Banco Bilbao Vizcaya Argentaria, S.A. Banking 18,603 
 Barclays Banking 66,000 
 Lloyds TSB Banking 105,700 
 BNP Banking 20,146 
 AXA Insurance 55,000 
 American International Group Insurance 11,600 
 Citigroup Banking 24,400 
 Wells Fargo Banking 6,500 — 
 Crédit Agricole Banking 33,000 
 Catalana Occidente Insurance 27,808 








Mr. Jaime Botín-Sanz de Sautuola yBankinter, S.A. Banking 6,047,199 Adviser to the
García de los Ríos (8) Línea Directa Aseguradora, S.A. Insurance  — Board Chairman (1)








Sir George Mathewson (8) The Royal Bank of Scotland plc Banking 250,816 Chairman
             National Westminster Bank plc Banking  — Chairman
             The Royal Bank of Scotland plc Banking  — Chairman
             The Scottish Investment Trust plc Fund management  — Director (1)








F-29


Back to Contents

 (1) Non-executive
 (2)He ceased to be non-executive director during the period.
 (3)He ceased to be the representative of the non-executive director Faa e Inversiones, S.A. on the Board of Centro Asegurador during the period.
 (4)Further relevant information on the investments of Assicurazioni Generali Sp.A and Mutua Madrileña Automovilista s.s.p.f. can be found in these companies’ financial statements or in their web pages (www.generali.it and www.mutua-mad.es, respectively).
 (5)Formerly Banque Commerciale du Maroc, S.A.
 (6)The representative of Mutua Madrileña on the Board of the Bank, Mr. Luís Rodríguez Durón, is the Chairman of Mutua SAU SGiiC.
 (7)He ceased to be representative of the non-executive director Connstructora Inmobiliaria Urbanizadora Vasco Aragonesa, S.A. on the Board of Centro Asegurador, S.A. during the period.
 (8)Directors for some months in 2004 who ceased to discharge this function before December 31, 2004.
  
 

The Annual Corporate Governance Report discloses information on the Bank’s directors ownership interests in and seats on the Board of Group companies.

  
 

None of the Board members perform, as independent professionals or as employees, any activities similar to those included in the foregoing table. Additionally, as required by Article 114.2 of the Securities Market Law, it is hereby stated that in 2004 the Bank’s directors did not perform, either directly or indirectly, any transaction with the Bank or with other Group companies other than in the ordinary course of operations or on an arm’s-length basis.

  
5.Government debt securities
  
 Breakdown
  
 The detail of the balances of this caption is as follows:
  
     Thousands of Euros       
  
 
   2004  2003   2002   
  
 
 
 
   Book  Market Book Market Book Market 
ValueValue Value Value Value Value 

 
 
 
 
 
 
 
Fixed-income securities:             
   Trading portfolio:             
      Treasury bills 2,977,951 2,977,951 1,705,321 1,705,321   
      Other listed book-entry debt securities 1,914,757 1,914,757 2,709,900 2,709,900 2,025,794 2,025,794 
  
 
 
 
 
 
 
  4,892,708 4,892,708 4,415,221 4,415,221 2,025,794 2,025,794 
  
 
 
 
 
 
 
   Available-for-sale portfolio:             
      Treasury bills 1,665 1,669 177,237 177,419 3,677,314 3,695,356 
      Other listed book-entry debt securities 6,020,387 6,101,580 20,655,201 20,776,008 13,252,332 13,715,738 
      Other listed securities 166,628 166,689     
  
 
 
 
 
 
 
  6,188,680 6,269,938 20,832,438 20,953,427 16,929,646 17,411,094 
  
 
 
 
 
 
 
   Held-to-maturity portfolio:             
      Other listed book-entry debt securities 5,041,925 5,279,509 5,870,864 6,062,924 6,033,086 6,453,700 
  
 
 
 
 
 
 
  16,123,313 16,442,155 31,118,523 31,431,572 24,988,526 25,890,588 
  
 
 
 
 
 
 
Less- Security price fluctuation allowance   (10,659) (33) 
  
 
 
 
 
 
 
  16,123,313 16,442,155 31,107,864 31,431,572 24,988,493 25,890,588 
  
 
 
 
 
 
 
  
 Term to maturity
  
 

The breakdown of the balances of this caption, by term to maturity, disregarding the security price fluctuation allowance, is as follows:

  
    Millions of Euros   
 
 
   Term to Maturity2004 2003 2002 

 
 
 
 
Up to 3 months 2,956 151 574 
3 months to 1 year 3,679 9,341 4,228 
1 to 5 years 5,652 16,843 15,986 
Over 5 years 3,836 4,784 4,201 
  
 
 
 
  16,123 31,119 24,989 
  
 
 
 

F-30


Back to Contents

  Other information
  
 Of the assets included in the “Government Debt Securities – Fixed-Income Securities” and “Debentures and Other Fixed-Income Securities” captions (Note 8) and of the assets acquired under resale agreement, recorded under the “Due from Credit Institutions” (Note 6) and “Loans and Credits” (Note 7) captions, as of December 31, 2004, the Group had sold under repurchase agreement €76,358 million to the Bank of Spain, to other financial intermediaries and to customers (public authorities, other resident sectors and nonresidents), and these amounts are recorded under the “Due to Credit institutions – Time or Notification Deposits” (Note 14) and “Customer Deposits” (Note 15) captions in the consolidated balance sheets (€69,992 million and €55,466 million as of December 31, 2003 and 2002, respectively).
  
  The average annual interest rate on Treasury bills in 2004 was 2.18% (2.14% in 2003 and 3.67% in 2002).
  
  The "Other Listed Book-Entry Debt Securities" account includes debentures, bonds and government debt securities with an average annual interest rate of 3.80% in 2004 (4.10% in 2003 and 5.05% in 2002).
  
  As of December 31, 2004, the nominal amount of government debt securities pledged to certain commitments of Group companies and third parties amounted to €62 million (€267 and €600 million as of December 31, 2003 and 2002, respectively).
  
  Security price fluctuation allowance
  
  The variations in the balances of the "Security Price Fluctuation Allowance" account were as follows:

 

  Thousands of Euros 
 




 2004 2003 2002
  
 
 
 
 Balances at the beginning of the year10,659 33 10,182 
        
 Net provision for the year:      
 Period provision recorded  10,659  
    Allowance released(10,659)(33)(10,143)
  
 
 
 
  (10,659 )10,626 (10,143)
  
 
 
 
 Amount used in sales, write-downs and other variations  (6)
  
 
 
 
 Balances at year-end 10,659 33 
  
 
 
 
6.Due from credit institutions
  
 The breakdown of the balances of this caption, by type and term to maturity, is as follows:
  Thousands of Euros 
  




    By Type and Term to Maturity 2004 2003 2002
 
 
 
 
 
 Demand deposits:       
 Current accounts 117,752 103,734 105,816 
 Other accounts 1,587,547 1,599,804 3,043,095 
   
 
 
 
   1,705,299 1,703,538 3,148,911 
   
 
 
 
 Other:       
 Deposits and other accounts at credit and financial institutions-       
 Up to 3 months 13,529,132 10,937,055  11,019,178 
 3 months to 1 year 2,694,813 2,888,295 3,881,831 
 1 to 5 years 452,761 554,824 509,223 
 Over 5 years 195,301 255,613 454,913 
   
 
 
 
   16,872,007 14,635,787 15,865,145 
 
 
 
 
 Assets acquired under resale agreement (Note 5)-       
 Up to 3 months 29,491,694 20,111,660 19,922,699 
 3 months to 1 year 1,550,254 1,278,587 1,410,157 
   
 
 
   31,041,948 21,390,247 21,332,856 
   
 
 
   47,913,955 36,026,034 37,198,001 
   
 
 
 Less- Credit loss allowance (Note 1) (49,307)(111,735)(90,522)
   
 
 
 
   47,864,648 35,914,299 37,107,479 
   
 
 
 
   49,569,947 37,617,837 40,256,390 
   
 
 
 
 Of which: Euros 23,934,083 25,978,021 26,552,350 
   
 
 
 

F-31


Back to Contents

7.Loans and credits
  
 Breakdown
  
 The detail, by borrower sector, of the balances of this caption is as follows:
    
  Thousand of Euros
  




  2004 2003 2002
  
 
 
 Public authorities4,206,564 5,487,358 4,897,118 
 Other resident borrowers123,760,923 103,515,597 88,876,138 
 Nonresident borrowers:      
    European Union (except Spain)160,003,799 31,474,111 30,152,730 
    USA and Puerto Rico14,566,536 4,580,092 5,133,573 
    Other OECD countries3,011,607 808,212 1,645,739 
    Latin America34,521,766 30,732,555 35,856,602 
    Other countries2,105,795 1,022,771 1,349,261 
  
 
 
 
  214,209,503 68,617,741 74,137,905 
  
 
 
 
  342,176,990 177,620,696 167,911,161 
  
 
 
 
 Less- Credit loss allowance (Note 1)(6,969,263)(5,116,683)(4,938,204)
  
 
 
 
  335,207,727 172,504,013 162,972,957 
  
 
 
 
    Of which: Euros157,288,042 136,488,788 120,882,376 
  
 
 
 
  
  Term to maturity, loan type and status
  
  The detail, by term to maturity and loan type and status, of the balances of this caption, disregarding the "Credit Loss Allowance" account balance, is as follows:
    
  Thousands of Euros
  




  2004 2003 2002
  
 
 
 By term to maturity:      
 Up to 3 months59,975 34,132 34,871 
 3 months to 1 year37,837 29,683 28,749 
 1 to 5 years69,606 45,835 43,299 
 Over 5 years174,759 67,971 60,992 
  
 
 
 
  342,177 177,621 167,911 
  
 
 
 
 By loan type and status:      
 Financial bills819 794 1,204 
 Secured loans191,717 66,285 56,687 
 Spanish commercial bills9,397 9,691 8,186 
 Other term loans96,767 80,899 81,641 
 Assets acquired under resale agreement (Note 5)20,927 2,913 3,091 
 Demand and other loans7,162 6,180 6,733 
 Financial leases11,342 7,582 6,669 
 Doubtful assets4,046 3,277 3,700 
  
 
 
 
  342,177 177,621 167,911 
  
 
 
 
  
  Credit loss allowance
  
  The variations in the balances of the "Credit Loss Allowance" account which, as indicated in Note 2-c, covers nonperforming and doubtful loans and country-risk of the “Due from Credit institutions” (Note 6), “Loans and Credits” and “Debentures and Other Fixed-Income Securities” captions (Note 8), were as follows:

F-32


<<<<<<<

Back to Contents

  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
        
 Balances at the beginning of the year5,414,396 5,164,278 5,582,874 
 Inclusion of companies in the Group1,080,031  9,034 
 Net provision of the year:      
    Period provision recorded2,665,148 2,440,209 2,883,132 
    Allowance released(670,111)(690,874)(973,681)
  
 
 
 
  1,995,037 1,749,335 1,909,451 
  
 
 
 
 Nonperforming loans charged off against allowance(963,779)(1,071,085)(1,473,374)
 Exchange differences and other variations(173,839)(427,935)(1,153,128)
 Write-offs and transfers between allowances(152,528)(197)289,421 
  
 
 
 
 Balances at year-end (Note 1)7,199,318 5,414,396 5,164,278 
  
 
 
 
    Of which:      
       Allowance for specific risks3,513,431 2,648,260 2,970,725 
       General-purpose allowance2,073,566 1,596,603 1,417,681 
       Country-risk allowance257,035 399,358 318,468 
       Allowance for statistical coverage1,355,286 770,175 457,404 
  
 
 
 
  
 The €409 million of written-off assets recovered in 2004 are presented as a reduction of the balance of the "Write-offs and Credit Loss Provisions" caption in the consolidated statement of income. This caption also includes the direct Write-offs of loans classified as bad debts, which amounted to €61 million in 2004. Written-off assets recovered in 2003 and 2002 amounted to €357 million and €394 million, respectively, and direct Write-offs of loans classified as bad debts to €104 million and €132 million, respectively.
  
 Country-risk
  
 The allowance for possible losses that might arise in the realization of loans and credits, deposits placed with financial institutions (Note 6), fixed-income securities (Note 8) and guarantees provided, relating to public- and private-sector entities in problem debtor countries experiencing differing degrees of debt-servicing difficulty exceeded the minimum provision requirements under Bank of Spain regulations (Note 2-c).
  
 As of December 31, 2004, the Group’s positions exposed to country-risk (disregarding intercompany balances) amounted to approximately €920 million (€500 million and €400 million as of December 31, 2003 and 2002, respectively).
  
8.Debentures and other fixed-income securities
 
Breakdown
  
 The breakdown, by listing status and classification, of the balances of this caption is as follows:

 

  Thousands of Euros 
  




 
  2004 2003 2002 
  
 
 
 
 By listing status:      
 Listed80,288,268 42,375,577 28,212,876 
 Unlisted2,809,457 2,138,478 4,207,257 
  
 
 
 
  83,097,725 44,514,055 32,420,133 
  
 
 
 
 By classification:      
 Trading portfolio47,589,954 9,532,252 10,915,650 
 Available-for-sale portfolio30,496,680 31,065,394 16,522,447 
 Held-to-maturity portfolio5,011,091 3,916,409 4,982,036 
  
 
 
 
  83,097,725 44,514,055 32,420,133 
  
 
 
 
 Less-      
    Credit loss allowance (Note 7)(180,748)(185,978)(135,552)
    Security price fluctuation allowance (Note 1)(78,385)(51,023)(198,420)
  
 
 
 
  82,838,592 44,277,054 32,086,161 
  
 
 
 
    Of which: Euros30,629,376 22,948,058 8,234,974 
  
 
 
 

F-33


Back to Contents

 Other information
  
 As of December 31, 2004, 2003 and 2002, the market value of the available-for-sale and held-to-maturity portfolios did not differ materially from the acquisition cost, adjusted as indicated in Note 2-d).
  
 The weighted average annual interest rate on the fixed-income securities portfolio as of December 31, 2004, was 6.2% (6.2% and 10.2% as of December 2003 and 2002, respectively). The effect of discounting by the interest method the fixed-income securities whose interest rates are lower than the average cost of the Group’s borrowed funds is not material.
  
 The balance as of December 31, 2004, of the "Public-Sector Issuers" account in the consolidated balance sheet includes €31,673 million relating to securities issued by nonresident public-sector entities (€27,065 million and €22,639 million as of December 2003 and 2002, respectively).
  
 €31,112 million of the Group's total fixed-income securities portfolio as of December 31, 2004, mature in 2005.
  
 Security price fluctuation allowance
  
 The variations in the balances of the "Security Price Fluctuation Allowance" account were as follows:

 

  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Balances at the beginning of the year51,023 198,420 298,775 
 Net inclusion of companies in the Group44,604  (3,832)
 Net release in the year(12,891)(15,416)(88,061)
 Amount used in sales, write-downs, exchange differences and other variations(4,351)(131,981)(8,462)
  
 
 
 
 Balances at year-end78,385 51,023 198,420 
  
 
 
 

 

9.Common stocks and other equity securities
  
 This caption includes basically the shares and securities representing holdings of less than 20% (less than 3% if listed) in the capital stock of companies which have no lasting relationship with the Group and over which no significant influence is exercised (Note 2-e), and units in mutual funds.
  
 Breakdown
  
 The detail, by classification and listing status, of the balances of this caption is as follows:

 

  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
        
 By classification:      
 Trading portfolio5,024,322 2,420,864 1,316,080 
 Available-for-sale portfolio8,139,701 7,643,258 6,550,672 
  
 
 
 
  13,164,023 10,064,122 7,866,752 
  
 
 
 
 By listing status:      
 Listed10,406,089 6,336,825 3,403,268 
 Unlisted3,457,704 4,676,058 5,033,199 
  
 
 
 
  13,863,793 11,012,883 8,436,467 
  
 
 
 
 Less- Security price fluctuation allowance (Note 1)(699,770)(948,761)(569,715)
  
 
 
 
  13,164,023 10,064,122 7,866,752 
  
 
 
 
    Of which: Euros9,433,560 8,227,350 5,866,594 
  
 
 
 

F-34


Back to Contents

 Variations
  
 The variations in the balances of this caption, disregarding the security price fluctuation allowance, were as follows:

 

  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
        
 Balances at the beginning of the year11,012,883 8,436,467 8,330,551 
 Inclusion of companies in the Group1,666,861   
 Net additions (retirements)(367,253)461,736 846,200 
 Transfers from (to) “Investments in non-Group Companies” (Note 10)1,139,678 1,358,560 (136)
       Of which:      
          Royal Bank of Scotland (Note 3)1,166,722   
          San Paolo IMI (*) 953,912  
          Commerzbank, Ag. (*) 333,138  
 Transfers of goodwill from “Investments in non-Group Companies”204,698 518,784  
    (Note 12)      
       Of which:      
          Royal Bank of Scotland204,698   
          San Paolo IMI 439,571  
          Commerzbank, Ag. 72,375  
 Transfers from (to) “Investments in Group Companies”) (Note 11)(1,138) 2,630 
 Exchange differences and other variations208,064 237,336 (742,778)
  
 
 
 
 Balances at year-end13,863,793 11,012,883 8,436,467 
  
 
 
 
 (*)Following the issuance of the First-Time Application Standard of International Accounting Standards in 2003, as of December 31, 2003, after recording the period goodwill amortization charge, the Group transferred the holdings (Note 10) of less than 20% which are not intended to be held at long term. The transfer was made at the cost previously recorded in the “Investments in non-Group Companies” caption plus the related goodwill. The required security price fluctuation allowance was recorded if the market value after the transfer was lower than net cost. 

 

 Security price fluctuation allowance
  
 The variations in the balances of the "Security Price Fluctuation Allowance" account were as follows:

 

  Thousands of Euros 
  




 
  2004 2003 2002 
  
 
 
 
 Balances at the beginning of the year948,761 569,715 522,640 
 Net inclusion of companies in the Group 100 (1,026)(1,866)
 Net provision in the year7,007 309,192 206,499 
 Amount used in sales, write-downs, transfers andother variations(256,098)70,880 (157,558)
  
 
 
 
 Balances at year-end699,770 948,761 569,715 
  
 
 
 

F-35


Back to Contents

 Other information
  
 Vodafone Airtouch, plc. (Vodafone)
  
 In 2004 the Group sold all of its investment in the capital stock of Vodafone, giving rise to gains of €242 million.
  
 Auna Operadores de Telecomunicaciones, S.A. (Auna)
  
 In January 2004, the Bank exercised certain agreements in connection with this company, thereby increasing its holding by 2.5%, and subsequently made several acquisitions representing a further 1.5% holding. The holding in Auna was 27.34% as of December 31, 2004, representing an investment of €2,031 million (Note 27).
  
 Shinsei Bank, Ltd. (Shinsei Bank)
  
 In February 2004, the shareholders of Shinsei Bank, which was 11.4% owned by the Group, resolved to float on the stock exchange 35% of the bank shares, which gave rise to the sale of a 4% holding by the Santander Group, at a gain of €118 million. Subsequent to the sale the Group’s holding in this bank was reduced to 7.4%.
  
 Sacyr-Vallehermoso
  
 In 2004 the Group sold all of its holding in Sacyr-Vallehermoso for €92 million. The gain on this transaction amounted to €47 million.
  
 Notifications on share acquisitions
  
 The notifications on share acquisitions and sales by the Bank in compliance with Article 86 of the Spanish Corporations Law and Article 53 of Securities Market Law 24/1998 are listed in Exhibit IV.
  
10.Investments in non-Group companies
  
 This caption reflects the ownership rights in the capital of associated companies, i.e. companies which, although not forming part of the Group, have a lasting relationship with the Group and are intended to contribute to its activity, and over which significant influence is exercised (Exhibit II).
  
 Breakdown
  
 The breakdown, by company, of the balances of this caption (Note 3) is as follows:
   Thousands of Euros 
   




 
   2004 2003 2002 
   
 
 
 
 Cepsa 1,479,104 1,324,117 833,135 
 Unión Fenosa 757,068 772,618 692,929 
 Attijariwafa Bank Société Anonyme 149,437 110,129 121,394 
 Abbey Group 35,439   
 Royal Bank of Scotland  1,850,889 1,883,328 
 San Paolo IMI (*)   540,631 
 Commerzbank A.G. (*)   326,540 
 Sacyr-Vallehermoso (*)   58,569 
 Grupo Financiero Galicia, S.A.   30,142 
 Other companies 276,080 208,672 283,070 
   
 
 
 
  2,697,128 4,266,425 4,769,738 
   
 
 
 
    Of which:       
       Euros2,460,034 2,284,370 2,704,751 
       Listed2,236,172 3,947,624 4,393,742 
   
 
 
 
 (*)Transferred to the “Common Stocks and Other Equity Securities” caption as indicated in Note 9.

F-36


Back to Contents

 Variations
  
 The variations in the balances of this caption were as follows:
  
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
        
 Balances at the beginning of the year4,266,425 4,769,738 6,661,805 
 Inclusion of companies in the Group35,439   
 Purchases and capital increases (Note 3)259,635 1,112,430 528,105 
    Of which:      
       San Paolo IMI 368,182  
       Cepsa 347,790  
       Royal Bank of Scotland246,746 364,197  
 Sales and capital reductions (Note 3)(1,126,712)(394,051)(2,153,580)
 Transfers from /(to) “Common Stocks and Other Equity Securities” (Note 9)(1,139,678)(1,358,560)136 
 Transfers to “Investments in Group Companies” (Note 11)(2,884)  
 Effect of equity method accounting436,420 298,629 243,625 
 Change of consolidation method(11,897) (2,104)
 Exchange differences and other variations(19,620)(161,761)(508,249)
    Of which: Variations in reserves at associated companies (Note 21)(18,745)(1,837)(243,289)
  
 
 
 
 Balances at year-end2,697,128 4,266,425 4,769,738 
  
 
 
 
11.Investments in Group companies
  
 Breakdown
  
 This caption reflects the investments in Group companies which were not consolidated (Exhibit II) because their business activities are not directly related with those of the Group. The breakdown, by company, of the balances of this caption is as follows:
  
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Abbey Group (insurance companies)4,053,056   
 Inmobiliaria Urbis, S.A.378,464 335,028 302,687 
 Santander Seguros y Reaseguros, Compañía Aseguradora, S.A.124,254 98,933 62,460 
 Compañía Aseguradora Banesto Seguros, S.A.60,679 56,580 50,729 
 La Unión Resinera Española, S.A.48,156 46,477 53,963 
 Santander Seguros, S.A. (Brazil)41,425 46,468 40,086 
 Altavida Santander Seguros de Vida, S.A. (Chile)35,411 23,522 13,851 
 Seguros Santander Serfin, S.A. de C.V.32,156 45,846 33,445 
 Santander Central Hispano Previsión, S.A. de Seguros y Reaseguros 159,087 143,702 
 Totta Urbe, S.A.  104,577 
 B to B Factory Ventures, S.A.  40,000 
 Editel, S.L.  27,601 
 Other companies272,346 255,830 256,292 
  
 
 
 
  5,045,947 1,067,771 1,129,393 
  
 
 
 
    Of which:      
       Euros839,439 921,351 993,485 
       Listed426,620 384,179 359,218 
  
 
 
 

F-37

Back to Contents

 Variations
  
 The variations in the balances of this caption were as follows:
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Balances at the beginning of the year1,067,771 1,129,393 1,227,351 
 Inclusion of companies in the Group4,053,056  12,928 
 Purchases and capital increases25,186 117,582 137,633 
 Sales and capital reductions (Note 3)(168,480)(41,602)(165,693)
 Transfers from “Investments in non-Group Companies” (Note 10)2,884   
 Transfers (to) / from “Common Stocks and Other Equity Securities” (Note 9)1,138  (2,630)
 Effect of equity method accounting103,966 108,634 36,273 
 Change of consolidation method18,732 (132,577)(23,939)
 Exchange differences and other variations(58,306)(113,659)(92,530)
  
 
 
 
 Balances at year-end5,045,947 1,067,771 1,129,393 
  
`
 
 
 Other information 
  
 As of December 31, 2004, there were no significant capital increases in progress at any non-consolidable subsidiary.
  
12.Consolidation goodwill
  
 Breakdown
  
 The breakdown, by company, of the balances of the “Consolidation Goodwill” caption (Note 3) is as follows:
  
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Fully consolidated companies:      
 Abbey Group (U.K. - Note 1)10,263,893   
 Totta Group (Portugal)1,473,666 1,560,638 1,656,487 
 Banco Santander Chile (Note 3)912,493 973,066 1,033,638 
 Grupo Financiero Santander Serfin (Mexico)789,585 840,899 1,191,867 
 AKB (Germany - Note 3)778,679 824,483 870,286 
 Meridional Group (Brazil)667,641 710,985 754,395 
 Banesto Group338,808 366,311 400,589 
 Banco de Venezuela202,426 313,316 332,052 
 Elcon (Norway - Note 3)128,762   
 Finconsumo (Italy)102,867 50,576 5,094 
 PTF (Poland - Note 3)66,450   
 Banespa (Brazil)  1,770,590 
 Banco Río (Argentina)  508,261 
 Other companies373,893 425,358 446,905 
  
 
 
 
  16,099,163 6,065,632 8,970,164 
  
 
 
 
 Companies accounted for by the equity method:      
 Cepsa616,690 650,949 92,486 
 Unión Fenosa235,971 261,632 280,557 
 Royal Bank of Scotland (Notes 9 and 10) 395,100 173,475 
 San Paolo IMI (Notes 9 and 10)  299,704 
 Commerzbank Ag. (Notes 9 and 10)  77,375 
 Grupo Financiero Galicia, S.A. (Argentina)  37,992 
 Other companies12,377 11,911 22,982 
  
 
 
 
  865,038 1,319,592 984,571 
  
 
 
 
  16,964,201 7,385,224 9,954,735 
  
 
 
 
 As of December 31, 2002, the Group had recorded provisions to cover the potential loss of value of certain of these assets. The goodwill of the Group units located in Argentina was written off in 2003 with a charge to the provisions previously recorded.
  
 

Based on the estimates, projections and assessments available to the Bank’s directors, the forecasted revenues attributable to the Group from these companies are at least equal to the amounts of the respective goodwill balances yet to be amortized in the related periods.

F-38


Back to Contents

 Variations
  
 

The variations in the balances of the “Consolidation Goodwill” caption were as follows:

  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Balances at the beginning of the year7,385,224 9,954,735 9,868,697 
 Additions (Notes 1 and 3)10,611,619 1,367,919 2,420,892 
    Of which:      
       Abbey Group10,263,893   
       Elcon131,498   
       PTF69,947   
       Finconsumo57,839 46,583  
       Royal Bank of Scotland24,795 308,002 21,875 
       Banco Santander Portugal2,723 69,102  
       Cepsa 569,037  
       San Paolo IMI 160,715 104,630 
       Orígenes AFJP 101,819  
       AKB  916,091 
       Banco Santiago (Banco Santander Chile)  595,806 
       Banco Río  263,280 
       Banco Santander Colombia  240,114 
       Unión Fenosa  195,446 
 Retirements due to sale(209,009)(401,231)(976,238)
    Of which:      
       Royal Bank of Scotland(197,574)(69,446)(103,876)
       Patagon Group  (617,503)
       Grupo Financiero Santander Serfin (318,023) 
       Société Générale  (95,126)
 Amortization charged to specific allowances (Note 17) (775,727) 
 Transfers from “Investments in non-Group Companies” to      
    “Common Stocks and Other Equity Securities” (Note 9)(204,698)(518,784) 
 Amortization charged to income(618,935)(2,241,688)(1,358,616)
    Of which: Additional to that calculated on a straight-line basis(153,754)(1,719,164)(702,885)
          Of which:      
             Banco de Venezuela(92,612)  
             Administradora de Fondos de Pensiones y Cesantías      
                Santander, S.A. (Colombia)(55,315)  
             Banespa (1,703,835)(400,571)
             Banco Santander Colombia (786)(240,008)
  
 
 
 
 Balances at year-end16,964,201 7,385,224 9,954,735 
  
 
 
 

F-39


Back to Contents

13 . Property and equipment
  
 Variations
  
 

The variations in the "Property and Equipment" accounts and in the related accumulated depreciation were as follows:

        
    Thousands of Euros   
  
 
  Land and       Furniture,     
Buildings forOtherFixtures 
Own UsePropertyand OtherTotal
  
 
 
 
 
 Revalued cost:        
 Balances at January 1, 20024,695,070 530,549 4,679,606 9,905,225 
 Additions and retirements (net) due to change in scope of
  consolidation
(73,130)(34,739)(4,556)(112,425)
 Additions/Retirements (net)(228,384)(128,834)130,517 (226,701)
 Exchange differences(683,374)(78,103)(257,521)(1,018,998)
  
 
 
 
 
 Balances at December 31, 20023,710,182 288,873 4,548,046 8,547,101 
 Additions and retirements (net) due to change in scope of
  consolidation
(13,044)(380)198 (13,226)
 Additions/Retirements (net)(135,026)18,614 (192,150)(308,562)
 Transfers 18,785 (18,785) 
 Exchange differences(146,074)(13,854)(100,476)(260,404)
  
 
 
 
 
 Balances at December 31, 20033,416,038 312,038 4,236,833 7,964,909 
 Additions and retirements (net) due to change in scope of
  consolidation
54,654 24,205 5,532,909 5,611,768 
 Additions/Retirements (net)25,356 42,711 318,583 386,650 
 Transfers2,790 15,630 (18,420) 
 Exchange differences(49,220)(1,054)(30,529)(80,803)
  
 
 
 
 
 Balances at December 31, 20043,449,618 393,530 10,039,376 13,882,524 
  
 
 
 
 
 Accumulated depreciation:        
 Balances at January 1, 2002(936,286)(11,912)(2,603,097)(3,551,295)
 Additions and retirements (net) due to change in scope of
  consolidation
21,161  8,994 30,155 
 Retirements108,297 4,205 83,842 196,344 
 Provisions(82,440)(1,244)(520,575)(604,259)
 Exchange differences179,471 789 142,253 322,513 
  
 
 
 
 
 Balances at December 31, 2002(709,797)(8,162)(2,888,583)(3,606,542)
 Additions and retirements (net) due to change in scope of
  consolidation
8,750 1,211 (617)9,344 
 Retirements41,678 1,554 559,694 602,926 
 Transfers (18,785)18,785  
 Provisions(66,285)(875)(422,122)(489,282)
 Exchange differences32,758  69,856 102,614 
  
 
 
 
 
 Balances at December 31, 2003(692,896)(25,057)(2,662,987)(3,380,940)
 Additions due to new inclusions in the Group(11,150) (2,151,736)(2,162,886)
 Retirements32,518 3,603 295,695 331,816 
 Transfers(1,700)(1,596)3,296  
 Exchange differences11,692  24,721 36,413 
 Provisions(65,035)(838)(427,920)(493,793)
  
 
 
 
 
 Balances at December 31, 2004(726,571)(23,888)(4,918,931)(5,669,390)
  
 
 
 
 
 Property and equipment, net (*):        
    Balances at December 31, 20023,000,385 280,711 1,659,463 4,940,559 
    Balances at December 31, 20032,723,142 286,981 1,573,846 4,583,969 
    Balances at December 31, 20042,723,047 369,642 5,120,445 8,213,134 
  
 
 
 
 
  
(*)

Of the total balances, approximately €5,210 million, €1,613 million and €2,602 million related to property and equipment abroad as of December 31, 2004, 2003 and 2002, respectively.

F-40


Back to Contents

 

Other property

  
 

The “Other Property” and “Furniture, Fixtures and Other” accounts include, among other items, the assets acquired through foreclosure on non-recovered loans. These assets are recorded at foreclosure cost which in no case exceeds the book value of the loan, net of the allowance recorded as a result of comparison with their market value. The allowance amounted to €293 million as of December 31, 2004, and represented 54% of the recorded value (€316 million and €395 million and 57% and 58% as of December 31, 2003 and 2002, respectively).

  
14.Due to credit institutions  
  
 Breakdown
  
 The breakdown, by type and term to maturity, of the balances of this caption is as follows:
   
    Thousands of Euros   
  
 
       By Type and Term to Maturity2004 2003 2002 
  
 
 
 
 Demand deposits:      
 Current accounts39,162 12,821 28,712 
 Other accounts3,532,614 1,747,580 3,920,819 
  
 
 
 
  3,571,776 1,760,401 3,949,531 
  
 
 
 
 Time or notification deposits:      
 Bank of Spain credit account drawdowns-Up to 3 months 915,473 1,000,022 
    
 
 
 
 Time deposits-      
    Up to 3 months34,535,552 14,517,822 15,257,124 
    3 months to 1 year6,262,438 6,361,743 6,689,929 
    1 to 5 years3,785,615 6,612,704 3,053,691 
    Over 5 years2,869,921 2,008,154 2,756,834 
  
 
 
 
  47,453,526 29,500,423 27,757,578 
  
 
 
 
 Assets sold under repurchase agreement (Note 5)-      
    Up to 3 months27,435,936 34,046,432 15,164,776 
    3 months to 1 year5,127,997 8,862,729 1,770,672 
    1 to 5 years1,077,738 494,854 1,178,140 
    Over 5 years146,832   
  
 
 
 
  33,788,503 43,404,015 18,113,588 
  
 
 
 
  81,242,029 73,819,911 46,871,188 
  
 
 
 
  84,813,805 75,580,312 50,820,719 
  
 
 
 
    Of which: Euros33,703,535 57,387,612 30,530,819 
  
 
 
 
  
 

As of December 31, 2004, the limit set by the Bank of Spain for the Bank and for the Banesto Group in the system of loans guaranteed by public-sector debt securities amounted to €1,996 million and €817 million, respectively (€1,988 million and €1,017 million, and €1,209 million and €1,214 million as of December 31, 2003 and 2002 for the Bank and for the Banesto Group, respectively).

 

F-41


Back to Contents

15. Customer deposits
  
 Breakdown
  
  The breakdown, by geographical area and depositor sector, of the balances of this caption is as follows:
  
  Thousands of Euros 
  




  2004 2003 2002
  
 
 
 By geographical area:      
 Spain99,782,623 91,799,908 96,602,048 
 Other EU countries147,356,167 25,040,806 23,990,299 
 USA and Puerto Rico6,563,982 6,342,920 7,530,507 
 Other OECD countries174,730 255,490 353,469 
 Latin America38,733,800 34,618,654 37,915,080 
 Other1,234,395 1,277,794 1,424,353 
  
 
 
 
  293,845,697 159,335,572 167,815,756 
  
 
 
 
 By sector:      
 Public authorities13,966,167 9,225,949 12,126,084 
    Of which: Assets sold under repurchase agreement (Note 5)7,702,543 3,934,274 9,829,694 
 Other residents-      
    Demand deposits25,700,206 25,089,234 21,743,570 
    Savings deposits18,602,253 17,823,421 16,057,659 
    Time deposits19,474,400 18,640,052 21,326,541 
    Assets sold under repurchase agreement (Note 5)17,766,883 16,348,466 19,194,664 
    Other deposits626,266 17,734 109,686 
  
 
 
 
  82,170,008 77,918,907 78,432,120 
  
 
 
 
 Nonresidents197,709,522 72,190,716 77,257,552 
  
 
 
 
  293,845,697 159,335,572 167,815,756 
  
 
 
 
    Of which: Euros121,236,400 110,265,674 114,055,256 
  
 
 
 
 Term to maturity
  
  The detail, by term to maturity, of the balances of the "Savings Deposits - Time" and "Other Deposits - Time" captions in the consolidated balance sheets is as follows:
  
  Thousands of Euros 
  




  2004 2003 2002
  
 
 
 Savings deposits - Time:      
 Up to 3 months51,041 23,477 27,174 
 3 months to 1 year12,341 10,982 14,740 
 1 to 5 years5,782 10,321 9,657 
 Over 5 years1,204 2,193 715 
  
 
 
 
  70,368 46,973 52,286 
  
 
 
 
 Other deposits - Time:      
 Up to 3 months61,880 32,157 44,047 
 3 months to 1 year6,410 2,362 1,681 
 1 to 5 years3,726 763 1,687 
 Over 5 years2,641 158 61 
  
 
 
 
  74,657 35,440 47,476 
  
 
 
 

F-42


Back to Contents

16 .Marketable debt securities
  
  Bonds and debentures outstanding
  
  The breakdown, by currency and interest rate, of the balances of this caption is as follows:
  
  Thousands of Euros December 31, 2004 
  







       Outstanding  
  Amount inAnnual
  CurrencyInterest
       Issue Currency200420032002(Millions)Rate (%)
  
 
 
 
 
 
            
 Euros:          
    Fixed interest22,786,515 13,869,207 7,364,425  4.19%
    Floating interest21,413,095 9,184,697 5,145,509  3.13%
 U.S. dollars:          
    Fixed interest1,044,965 444,324 1,429,024 1,423 2.64%
    Floating interest3,455,299 1,071,447 1,419,888 4,706 3.98%
 Pounds sterling:          
    Fixed interest2,015,786 326,334 661,029 1,421 3.35%
    Floating interest2,871,639 1,274,121 1,380,477 2,025 4.58%
 Chilean pesos:          
    Fixed interest1,461,946 2,016,908 2,442,948 1,110,657 6.43%
 Other currencies2,890,827 651,854 654,029     
  
 
 
     
 Balances at year-end57,940,072 28,838,892 20,497,329     
  
 
 
 
 None of the securities outstanding at December 31, 2004, 2003 and 2002, are convertible into Bank’s shares or grant any privileges or rights that could make them contingently convertible into Bank’s shares.

F-43


Back to Contents

 Variations
  
  The variations in “Bonds and Debentures Outstanding” accounts were as follows:
  Thousands of Euros 
  




  2004 2003 2002
  


        
 Balances at the beginning of the year28,838,892 20,497,329 21,229,154 
        
 Net inclusion of companies in the Group17,659,366  (319,342)
        
 Issues17,201,370 13,025,505 6,698,032 
    Of which:      
       Banco Santander Central Hispano, S.A.:      
          Nonconvertible bonds February and December Floating3,500,000   
          Mortgage bonds March and July – Fixed2,000,000   
          Mortgage bonds March, August and December Fixed 5,000,000  
          Territorial bonds June – Fixed 2,000,000  
          Mortgage bonds October – Fixed  3,000,000 
       Banesto:      
          Mortgage bonds February and September – Fixed3,750,000   
          Bonds June and October – Floating3,000,000   
          Mortgage bonds May – Fixed 1,500,000  
          Bonds October – Floating 2,000,000  
          Mortgage bonds March – Fixed  1,000,000 
       Santander Central Hispano International Ltd.:      
          February – Floating  500,000 
       Santander Internacional Debt, S.A.:      
          Bonds December Floating3,891,293   
        
 Redemptions(5,489,822)(4,227,694)(4,620,244)
    Of which:      
       Santander Central Hispano International Ltd.:      
          April 2001(500,000)  
          August 2000(425,653)  
          April 2000(422,815)  
          February 2001(395,883)  
          January 2003 (476,781) 
          August 2003 (500,000) 
          June 2003 (600,000) 
          October 2002  (500,000)
          August 2002  (645,943)
          March 2002  (1,000,000)
       Banesto:      
          February 2001(600,000)  
          February 2002(400,000)  
       Finconsumo:      
          June 2002(300,000)  
       Banco Rio:      
          2002 Global Program (*) (796,366) 
 Exchange differences(269,734)(456,248)(2,490,271)
  
 
 
 
 Balances at year-end57,940,072 28,838,892 20,497,329 
  
 
 
 
   
 (*)In accordance with the long-term debt restructuring program.

F-44


Back to Contents

 Maturity
  
 The detail, by maturity, of the balance of this caption as of December 31, 2004, is as follows:
  
   Millions  
Maturityof Euros
   
 
 2005 9,247 
 2006 13,825 
 2007 8,858 
 2008 5,133 
 2009 5,658 
 Subsequent years 15,219 
   
 
   57,940 
   
 
  
 Promissory notes and other securities
  
 The detail, by term to maturity, of the balances of the “Promissory Notes and Other Securities” caption, relating to instruments issued basically by Banco Santander Central Hispano, S.A.; Santander Central Hispano International Ltd.; Santander Central Hispano Finance (Delaware), Inc.; Santander Consumer Finance, S.A.; Banca Serfin S.A.; Banco Santander Mexicano S.A.; Banco Totta & Açores, S.A., Santander International Debt, Abbey and the Bank’s branch in London, is as follows:
  
  Thousands of Euros   
   




 
 Term to Maturity 2004 2003 2002 
   
 
 
 
 Up to 3 months 15,636,870 9,160,396 6,887,054 
 3 months to 1 year 8,497,129 4,626,705 1,591,281 
 1 to 5 years 1,384,966 1,815,212 2,313,443 
 Over 5 years 548,152   
   
 
 
 
   26,067,117 15,602,313 10,791,778 
   
 
 
 
 Of which: Euros 6,599,077 9,242,409 6,010,792 
   
 
 
 
  
17.Provisions for contingencies and expenses
  
 Variations
  
 The detail of the balances of this caption is as follows:`
  
  Thousands of Euros   
  




 
  2004 2003 2002 
  
 
 
 
 Pension allowance10,652,752 8,935,148 8,839,081 
 Other provisions4,692,293 3,792,529 5,008,669 
  
 
 
 
 Provisions for contingencies and expenses15,345,045 12,727,677 13,847,750 
  
 
 
 

F-45


Back to Contents

 Variations
  
 The detail of the variations in the balances of the "Provisions for Contingencies and Expenses" caption is as follows:
  
  Thousands of Euros   
  




 
  2004 2003 2002 
  
 
 
 
 Balances at the beginning of the year12,727,677 13,847,750 16,917,289 
 Net inclusion of companies in the Group2,130,064 10,239 (1,129)
 Provision charged to income1,619,717 574,286 1,392,143 
 Provision charged to reserves and prepaid taxes (Note 2-j) 524,247 1,340,532 
 Insured in-house pension allowances - Companies in Spain (Note 2-j)-      
    Premiums paid to insurance companies46,404 58,683 63,620 
    Variation in net level premium reserves of insurance companies198,313 221,476 244,904 
    Externalized insurance policies and other variations(22,927)(5,260)(90,843)
    Payments to pensioners by insurance companies(235,361)(257,469)(266,405)
  
 
 
 
  (13,571)17,430 (48,724)
  
 
 
 
 Payments to pensioners and to employees who took early retirement      
    with a charge to in-house allowances (Note 2-j)(806,034)(759,492)(774,902)
 Insurance premiums paid (Note 2-j)(46,404)(58,683)(63,620)
 In-house pension allowances externalized and other variations(22,197)(29,830)(316,243)
 Allowance used(573,323)(1,069,332)(1,300,820)
    Of which: Goodwill (Note 12) (775,727) 
 Transfers345,466 (217,349)(285,973)
 Exchange differences and other variations(16,350)(111,589)(3,010,803)
  
 
 
 
 Balances at year-end15,345,045 12,727,677 13,847,750 
  
 
 
 
  
 Other provisions
  
 The balances of the "Provisions for Contingencies and Expenses - Other Provisions" caption included the following items:
  
    Thousands of Euros   
  




 
  2004 2003 2002 
  
 
 
 
 Credit loss allowance for off-balance-sheet risks351,305 313,657 317,009 
    Of which: Country-risk8,096 5,568 17,964 
 Allowance for losses on financial futures transactions558,690 498,789 520,446 
 Allowance for contingencies and commitments at operating units:      
    Recorded at Spanish companies1,153,122 1,133,276 2,138,895 
       Of which: Relating to investments made in Argentina (Note 12)198,653 436,893 1,356,278 
    Recorded at other companies2,629,176 1,846,807 2,032,319 
       Of which:      
          Banespa713,076 722,322 944,286 
          Abbey919,236   
  
 
 
 
  4,692,293 3,792,529 5,008,669 
  
 
 
 
  
18.Subordinated debt
  
 The detail, by currency and interest rate, of the balances of this caption is as follows:
  
    Thousands of Euros December 31, 2004 
   




 


 
         Outstanding Annual 
         Amounts Interest 
         in Currency Rate 
 Issue Currency 2004 2003 2002 (Millions) (%) 
 
 
 
 
 
 
 
 Euros:           
    Fixed interest 5,321,557 2,116,071 2,650,248  5.43%
    Floating interest 4,145,205 3,232,588 2,838,370  4.22%
 U.S. dollars:           
    Fixed interest 5,752,787 3,671,249 4,399,523 7,836 7.23%
    Floating interest 1,283,007 1,403,800 1,690,664 1,748 3.08%
 Pounds sterling:           
    Fixed interest 3,044,018 283,769 307,447 2,146 8.15%
    Floating interest 283,665 283,769 307,447 200 7.63%
 Other currencies 363,889 229,842 256,529   
   
 
 
     
 Balances at year-end 20,194,128 11,221,088 12,450,228     
   
 
 
     

F-46


Back to Contents

 Variations
  
 The variations in the balances of this caption were as follows:
  
    Thousands of Euros   
  




 
  2004 2003 2002 
  
 
 
 
 Balances at the beginning of the year11,221,088 12,450,228 12,995,991 
 Inclusion of companies in the Group7,318,447  100,213 
 Issues2,489,381 500,000 1,095,356 
    Of which:      
       Santander Central Hispano Issuances, Ltd.-      
             September 2019500,000   
             September 2014500,000   
             May 2012 – Floating  95,356 
             April 2012 – Floating  1,000,000 
       Banesto-      
             September 2013 – Floating 500,000  
             March 2016 – Floating500,000   
       Santander Perpetual, S.A. Unipersonal-      
             Perpetual750,000   
 Redemptions(465,323)(589,619)(433,359)
    Of which:      
       Santander Central Hispano Issuances, Ltd.-      
             December 1994  (215,505)
          June 1994 – Fixed and Floating(192,956)  
       Santander Central Hispano Finance, B.V. (300,378) 
 Exchange differences(369,465)(1,139,521)(1,307,973)
  
 
 
 
 Balances at year-end20,194,128 11,221,088 12,450,228 
  
 
 
 
  
 Other information
  
 These issues are subordinated debt and, therefore, for credit seniority purposes they are junior to the claims of all general creditors of the issuers. The issues of Santander Central Hispano Issuances, Ltd. and Santander Perpetual, S.A. Unipersonal are guaranteed by the Bank or are secured by restricted deposits at the Bank.
  
 As of December 31, 2004, none of these issues was convertible into Bank shares, and they do not grant privileges or rights that might, as a result of contingency, make them convertible into shares. Abbey has a subordinated debt issue of £200 million which can be converted, at Abbey’s option, into preferred shares of Abbey at a price of £1 per share.
  
 Maturity
  
 The detail, by maturity, of the balance of this caption as of December 31, 2004, is as follows:
  
   Millions  
Maturity of Euros
   
 
 2005 1,490 
 2006 994 
 2007 492 
 2008 188 
 2009 1,569 
 Subsequent years 15,461 
   
 
   20,194 
   
 
  
 The interest on subordinated debt amounted to €686 million in 2004 (€679 million in 2003 and €736 million in 2002).

F-47


Back to Contents

19.   Minority interests
  
 Breakdown
  
 

The detail, by Group company, of the balances of the "Minority Interests" caption is as follows:

  
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Preferred shares issued by:      
 Abbey Group2,566,285   
 Santander Finance Capital, S.A.2,280,000 445,690  
 BSCH Finance Ltd.725,894 2,793,776 4,030,006 
 Santander Finance Preferred, S.A.639,491   
 Banesto325,000   
 Pinto Totta International Finance, Ltd.183,540 197,950 238,400 
 BCH Capital, Ltd.168,857 182,107 219,319 
 Banesto Preferentes, S.A.131,144 131,145  
 Totta & Açores Financing Limited110,124 118,770 143,040 
 Banesto Holdings, Ltd.56,748 61,200 76,285 
 BCH Eurocapital, Ltd 554,236 667,493 
 BCH Internacional Puerto Rico Inc. and Banco      
    Santander Puerto Rico  62,220 
  
 
 
 
  7,187,083 4,484,874 5,436,763 
  
 
 
 
 Dividends paid (*) (314,461)(400,665)
  
 
 
 
  7,187,083 4,170,413 5,036,098 
  
 
 
 
 Equity of minority interests:      
 Grupo Financiero Santander Serfin, S.A. de C.V.415,592 375,249 25,933 
 Somaen Dos, S.L.351,633 300,170 275,665 
 Banesto Group303,612 277,793 295,636 
 Banco Santander Chile129,217 133,856 103,325 
 Brazil Group31,721 37,080 36,207 
 Santander Bank Corp29,372 32,130 45,295 
 Orígenes AFJP, S.A.13,730 11,653 23,193 
 Banco Santander Portugal496 2,835 35,458 
 Cartera Mobiliaria, S.A., S.I.M. 63,207 27,957 
 Other companies76,731 35,131 131,943 
  
 
 
 
  1,352,104 1,269,104 1,000,612 
  
 
 
 
  8,539,187 5,439,517 6,036,710 
  
 
 
 
 (*)From January 1, 2004, accrued dividends are recorded for accounting purposes under the “Other Assets” caption.
  
 Preferred shares
  
 

These are non-cumulative non-voting shares. They were subscribed by third parties outside the Group and are fully or partially redeemable after five years, at the issuer’s discretion. Prior to any redemption, the Group should receive the approval of the Bank of Spain and communicate such redemption to the local financial supervisor. There is no obligation that requires the Group to redeem them.

  
 

Additional information is disclosed in Note 28.5.k and Exhibit III.

F-48


Back to Contents

 Variations
  
 

The variations in the balances of this caption were as follows:

  
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Balances at the beginning of the year6,060,704 6,575,173 8,273,936 
 Preferred shares:      
    Net inclusion of companies in the Group2,566,285 (9,025)1,211 
    Issue2,806,665 581,145  
       Of which:      
          Santander Finance Capital, S.A.1,830,000 450,000  
          Santander Finance Preferred, S.A.661,665   
          Banesto325,000   
          Banesto Preferentes, S.A. 131,145  
    Redemption(2,624,283)(1,151,246)(890,220)
       Of which:      
          BSCH Finance Ltd.(2,057,390)(1,096,844)(694,680)
 Dividends paid  (314,461)(400,665)
 Exchange differences and other variations(46,437)(381,849)(552,014)
 Variation in percentages of ownership (Note 3)(63,045)379,934 (60,178)
 Dividends paid to minority interests(144,411)(112,597)(181,551)
 Variations in capital23,229 (22,717)29,850 
 Exchange differences and other variations(39,520)(104,840)(183,659)
  
 
 
 
 Balances at year-end8,539,187 5,439,517 6,036,710 
  
 
 
 
 Net income for the year attributed to minority interests532,299 621,187 538,463 
  
 
 
 
  9,071,486 6,060,704 6,575,173 
  
 
 
 
        
20.   Capital stock
  
 

As of December 31, 2001, the Bank’s capital stock consisted of 4,659,362,499 fully subscribed and paid shares of €0.5 par value each.

  
 

Capital increase for acquisition of AKB shares

  
 

On May 14, 2002, the Group made one capital increase, issuing 109,040,444 new ordinary shares (2.3% of the Bank’s capital) of €0.50 nominal value each and an issue premium of €9.588 per share, which were fully subscribed and disbursed through shares representing all the capital of AKB, in accordance with the resolutions adopted by the Bank’s Extraordinary Shareholders’ Meeting on February 9, 2002 (Notes 3 and 21).

  
 

After this operation and as of December 31, 2002 and 2003, the Bank’s capital stock consisted of 4,768,402,943 fully subscribed and paid shares of €0.50 par value each.

  
 

Capital increase for acquisition of Abbey

  
 

To complete the acquisition of Abbey, and after being approved in the Shareholders’ Meeting held in October 2004, the Bank increased, on November 12, 2004, its capital base by the issuance of 1,485,893,636 new shares of €0.5 par value, with additional paid-in capital of €7.94 each.

  
 

As of December 31, 2004, the additional capital stock authorized by the Shareholders’ Meeting of the Bank amounted to €1,492 million.

F-49


Back to Contents

 The variations in the Bank’s capital stock are summarized as follows:     
       
   Capital Stock 
   
 
   Number Par Value 
   of Shares (Euros) 
   
 
 
 Number of shares and par value of the capital stock as of December 31, 2002 and 2003 4,768,402,943  2,384,201,472  
 Capital increases     
    Acquisition of Abbey shares (Note 1) 1,485,893,636 742,946,818 
   
 
 
 Number of shares and par value of the capital stock as of December 31, 2004 6,254,296,579 3,127,148,290 
   
 
 
  
 

The Bank’s shares are listed on the computerized trading system of the Spanish stock exchanges and on the New York, Milan, Lisbon and Buenos Aires stock exchanges and all of them have the same features and rights. As of December 31, 2004, the only shareholders with an ownership interest in the Bank’s capital stock of over 3% were E.C. Nominees Limited (with a 7.76% holding) and Chase Nominees Limited (with a 6.23% holding).

  
 Other considerations
  
 

As of December 31, 2004, the additional capital stock authorized by the Shareholders’ Meeting of the Bank amounted to €1,492 million.

  
 

On June 19, 2004, the Shareholders’ Meeting resolved to increase capital by €300 million, and fully empowered the Board of Directors, for a period of one year, to set and establish the terms and conditions for this capital increase in all matters not already provided for by the Shareholders’ Meeting. In exercising these powers, the Board of Directors must determine whether the capital increase is to be performed through the issuance of new shares or by increasing the par value of the shares outstanding.

  
 

On June 19, 2004, the Shareholders’ Meeting set the maximum number of Bank shares that the Bank and/or any Group subsidiary may acquire at 5% of the capital stock, fully paid, the minimum price per share being the par value and the maximum price being up to 10% more than the market price on the Spanish stock exchanges on the acquisition date.

  
 

Also, the aforementioned Shareholders’ Meeting authorized the Bank’s Board of Directors to issue fixed-income securities for up to a maximum amount of €20,000 million or the equivalent amount in another currency, by any lawful means. On June 21, 2003, the Shareholders’ Meeting authorized the Bank’s Board of Directors to issue fixed-income securities convertible into new shares and/or exchangeable for outstanding shares for up to €4,000 million over a five-year period, and empowered the Board of Directors to increase capital by the required amount to cater for the requests for conversion.

  
 As of December 31, 2004, the shares of the following companies were listed on official stock markets: Banco Río de la Plata, S.A.; Banco de Venezuela, S.A.; Banco Santander Colombia, S.A.; Santander BankCorp (Puerto Rico); Grupo Financiero Santander Serfin, S.A. de C.V.; Banco Santander Chile; Cartera Mobiliaria, S.A., S.I.M.; Santander Chile Holding, S.A.; Inmuebles B de V 1985 C.A.; Banco do Estado de Sao Paulo, S.A.; Banesto; Portada, S.A. and Capital Variable S.I.C.A.V., S.A.
  
 

As of December 31, 2004, the capital increases in progress at Group companies and the additional capital authorized by their Shareholders’ Meetings were not material at Group level.

F-50


Back to Contents

21.Reserves
  
 Variations
  
 The variations in the overall balances of reserves at the Group (see composition in Note 1) were as follows:
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Balances at the beginning of the year14,823,227 14,353,213 15,663,278 
 Prior year’s attributed income2,610,819 2,247,177 2,486,303 
 Dividends paid on prior year’s income(1,444,387)(1,375,608)(1,329,462)
 Capital increases (Notes 1 and 20)11,797,995  1,045,480 
 Charge for early retirement of employees (Note 2-j) (*) (327,342)(839,923)
 Sale of preemptive rights on Banesto shares (Note 3) (**)  271,805 
 Exchange differences(30,127)(8,584)(2,666,942)
 Variation in reserves at associated companies (Note 10)(18,745)(1,837)(243,289)
 Other variations, net(2,396)(63,792)(34,037)
  
 
 
 
 Balances at year-end (Note 1)27,736,386 14,823,227 14,353,213 
  
 
 
 
 (*)Based on the Group’s ownership interest in Banesto as of December 31, 2003 and 2002 (88.60% and 88.57%, respectively).
 (**)As a result of the sale of the preemptive rights on Banesto shares (Note 3), the additional paid-in capital which was applied proportionally to the amortization of the goodwill that arose subsequent to the tender offer launched by the Bank in 1998 was rerecorded under the “Reserves” caption in the consolidated balance sheet as of December 31, 2002.
   
 Additional paid-in capital, reserves and revaluation reserves 
  
 The breakdown of the balances of these captions, relating in full to the Bank, is as follows:
  
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Restricted reserves:      
 Legal reserve625,430 476,841 476,841 
 Reserves for treasury stock229,672 139,271 132,462 
 Revaluation reserves Royal Decree-Law 7/199642,666 42,666 42,666 
 Unrestricted reserves:      
 Additional paid-in capital20,370,128 8,720,722 8,979,735 
 Voluntary reserves and consolidation reserves attributed to the Bank4,825,752 4,894,734 4,964,087 
    Of which: Voluntary reserves recorded early2,126,931 2,318,175 3,284,856 
  
 
 
 
 Group reserves attributed to the Bank26,093,648 14,274,234 14,595,791 
    Of which: Reserves recorded at the Bank25,976,836 14,178,195 14,436,631 
  
 
 
 
 Legal reserve
  
 Under the revised Corporations Law, 10% of Spanish companies' net income for each year must be transferred to the legal reserve. These transfers must be made until the balance of this reserve reaches 20% of capital stock. The legal reserve can be used to increase capital provided that the remaining reserve balance does not fall below 10% of the increased capital stock amount.
  
 Reserves for treasury stock
  
 Under the revised Corporations Law, a restricted reserve was recorded for an amount equal to the book value of the Bank shares owned by subsidiaries. This reserve will become unrestricted when the circumstances which gave rise to its mandatory recording cease to exist. Additionally, this reserve includes the outstanding balance of the loans granted by the Group that are secured by Bank shares.
  
 Revaluation reserves Royal Decree-Law 7/1996
  
 The balance of this account can be used, free of tax charges, to increase capital. From January 1, 2007, the balance of this account can be taken to unrestricted reserves, provided that the monetary surplus has been realized. The surplus will be deemed to have been realized in respect of the portion on which depreciation has been taken for accounting purposes or when the revalued assets have been transferred or retired from the accounting records.

F-51


Back to Contents

 If this balance were used in a manner other than as provided for in Royal Decree-Law 7/1996, it would be subject to tax.
  
 Additional paid-in capital
  
 The revised Corporations Law expressly permits the use of the additional paid-in capital balance to increase capital of the entities at which it is recorded and establishes no specific restrictions as to its use.
  
 

Early recording of voluntary reserves

  
 As required by the Bank of Spain, the “Reserves” caption in the consolidated balance sheet as of December 31, 2004, includes “Voluntary Reserves Recorded Early”, of which approximately €2,125 million (€2,314 million and €3,277 million as of December 31, 2003 and 2002, respectively) relate to the difference between the amount at which certain Bank shares were issued – in accordance with Article 159.1.c of the revised Spanish Corporations Law – for the acquisition of investments in the capital stock of other entities and the market value of the shares received in exchange, net of the equivalent reduction in the goodwill arising in the acquisitions. This amount increased initially the acquisition cost of the investments acquired.
  
 Reserves and accumulated losses at consolidated companies
  
 The breakdown, by company, of the balances of these captions, based on each company’s contribution to the Group (after considering the effect of consolidation adjustments), is as follows:

F-52


Back to Contents

  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 RESERVES AT CONSOLIDATED COMPANIES:      
 Fully consolidated companies:      
 Grupo Financiero Mexicano (Consolidated Group)1,297,222 937,895 712,570 
 Banco Español de Crédito (Consolidated Group)967,735 584,003 461,160 
 Banespa852,824 864,274 474,164 
 Banco Santander Chile (Consolidated Group)391,654 344,981 539,054 
 Banco Totta & Açores, S.A.272,244 183,736 120,319 
 Santander Central Hispano Investment, S.A.203,256 219,908 217,947 
 Banco Santander Puerto Rico201,892 228,591 263,573 
 Banco de Venezuela, S.A. (Consolidated Group)157,861 95,905 127,723 
 Santander Consumer Finance, S.A.84,194   
 Santander Central Hispano Gestión, S.A., S.G.I.I.C.52,940 49,241 79,046 
 Other companies511,944 487,802 22,294 
  
 
 
 
  4,993,766 3,996,336 3,017,850 
  
 
 
 
 Companies accounted for by the equity method:      
 Royal Bank of Scotland658,741 607,443 534,672 
 Cepsa249,378 161,823 110,013 
 Unión Fenosa151,090 123,895 71,150 
 San Paolo IMI (Notes 9 and 10)  106,076 
 Sacyr-Vallehermoso (Note 10)  76,739 
 Other companies296,527 281,311 276,101 
  
 
 
 
  1,355,736 1,174,472 1,174,751 
  
 
 
 
 Total reserves at consolidated companies6,349,502 5,170,808 4,192,601 
    Of which: Restricted reserves375,828 354,249 307,899 
  
 
 
 
 ACCUMULATED LOSSES AT CONSOLIDATED COMPANIES:      
 Fully consolidated companies:      
 Santander Investment Securities Inc.191,181 179,864 159,671 
 Santander Investment Bank, Ltd.107,535 116,537 104,274 
 Patagon Bank, S.A.125,337 129,173 123,099 
 Patagon Euro, S.L.102,828 101,904 157,135 
 Banco Santander Colombia (Consolidated Group)86,546 98,832 68,914 
 Gessinest Consulting, S.A.85,776 75,188 30,629 
 Santander Merchant Bank, Ltd.78,668 69,753 41,764 
 Capital Riesgo Global, S.C.R., S.A.17,543 44,874 24,898 
 Santander Financial Products, Ltd.2,237 12,204 31,203 
 Santander Consumer Finance, S.A. 19,284 78,995 
 Other companies426,688 379,038 226,009 
  
 
 
 
  1,224,339 1,226,651 1,046,591 
  
 
 
 
 Companies accounted for by the equity method197,997 140,863 142,871 
  
 
 
 
 Translation differences3,284,428 3,254,301 3,245,717 
    Of which:      
       Depreciation of the Brazilian real1,544,123 1,563,456 1,602,789 
       Devaluation in Argentina991,383 974,828 981,597 
  
 
 
 
 Total accumulated losses at consolidated companies4,706,764 4,621,815 4,435,179 
  
 
 
 
 Net balance1,642,738 548,993 (242,578)
  
 
 
 

F-53


Back to Contents

22 . Tax matters
  
  Consolidated Tax Group
  
  In accordance with current regulations, the Consolidated Tax Group includes Banco Santander Central Hispano, S.A. (as the parent company) and the Spanish subsidiaries that meet the requirements stipulated in the regulations on taxation of the consolidated net income of corporate groups (as the controlled companies).
  
  The other Group banks and companies file individual tax returns in accordance with the tax regulations applicable in the respective countries.
  
  Years open for tax audit
  
  The years open for tax audit in the Consolidated Tax Group as of December 31, 2004, were 2001, 2002, 2003 and 2004 for the main taxes applicable to it.
  
  The other Spanish consolidated entities generally have the last four years open for review by the tax inspection authorities with respect to the main taxes applicable to them, except in the case of those companies for which the statute of limitations has been interrupted due to tax audits.
  
  In 2004 there were no significant developments in the matters being contested at the different instances of the tax disputes pending resolution as of December 31, 2003.
  
  In 2002 tax assessments were received relating to 1996, 1997 and 1998 for a total amount of €48 million, of which €39 million were contested. In 2003 and 2004 tax assessments were received relating to 1998, 1999 and 2000, and were partially contested. The amount of the resulting tax charge is not material for the Group.
  
  The Bank’s directors consider that the liabilities, if any, which might arise as a result of these claims would not have a material effect on the 2004 consolidated statement of income.
  
  Because of the possible different interpretations which can be made of the tax regulations, the outcome of future reviews of the open years by the tax authorities might give rise to contingent tax liabilities which cannot be objectively quantified. However, the Bank’s tax advisers consider it unlikely that such contingent liabilities or the contingent liabilities relating to the inspectors' assessments referred to above will become actual liabilities, and that in any event the tax charge which might arise therefrom would not materially affect the consolidated financial statements of the Group.
  
  Since 1992 the Madrid Central Court number 3 has kept open preliminary court proceedings, now an “abbreviated” proceeding, to determine the liabilities related to certain credit assignment transactions carried out by Banco Santander, S.A. from 1987 to 1989. The Bank and its internal and external advisers consider that the final outcome of this litigation will be favorable and that no additional specific provision is required.
  
  The Court handed down an order on July 16, 1996, following a request to this effect from the Government Lawyer and after having consulted the State Tax Agency, to dismiss the actions against the Bank and its executives in respect of the income derived from the aforementioned transactions. Subsequently, the Government Lawyer, as the representative of the Public Treasury, and the Public Prosecutor’s Office have repeatedly applied to have the case against the Bank and its management dismissed and struck out. However, a decision was rendered on June 27, 2002 to turn the aforementioned preliminary court proceedings into an “abbreviated” proceeding. The Public Prosecutor’s Office, the Bank and its executives have appealed against this decision.
  
  On June 23, 2003, Panel Two of the Criminal Chamber of the National Appellate Court partially upheld these appeals, and explicitly recognized that the assignments of naked credit ownership were lawfully marketed and reduced the proceedings from 138 to 38 customer transactions (it should be noted that the government lawyer and the Public Prosecutor’s Office have also requested dismissal and removal of the case on grounds that no offense had been committed) with respect to which the Bank’s possible involvement is still being alleged.
  
  Following the submissions phase, in which the Public Prosecutor’s Office and the Government Lawyer reiterated their petition to have the proceedings dismissed and struck out, based on the class accusation filed by the Association for the Defense of Investors and Consumers, on October 6, 2004 the Court ordered commencement of a trial for cumulative offenses of misrepresentation and forgery of official documents, three cumulative offenses of misrepresentation and forgery of commercial documents and thirty offenses against the Public Treasury, against the Chairman of the Bank and three executives and ordered that they post a bond to cover fines and costs, on a joint and several basis, for €67.8 million which has been subsequently reduced to €40.1 million. Pursuant to the order, Section One of the Criminal Chamber of the National Appellate Court has been designated as the body with jurisdiction to conduct the trial.

F-54


Back to Contents

  In any event, following its traditional prudent criteria, the Group has recorded reasonable provisions to cover any contingencies which might arise from the above-mentioned situations.
  
 Reconciliation
  
  The reconciliation of the corporate income tax expense calculated at the standard rate to the recorded corporate income tax expense is as follows:
  
  Thousands of Euros 
  




 
  2004 2003 2002 
  
 
 
 
 Corporate income tax at the standard rate of 35%1,552,116 1,435,504 1,228,062 
  
 
 
 
        
 Permanent differences:      
    Amounts arising from consolidation (*)(771,215)(558,748)(499,646)
    Tax credits and elimination of double taxation of dividends(52,711)(34,678)(18,830)
    Effect of allocation of the Group’s share in income of
     companies accounted for by the equity method
38,571 27,356 13,523 
  
 
 
 
  (785,355)(566,070)(504,953)
  
 
 
 
 “Corporate Income Tax” and “Other Taxes”, per
     consolidated statements of income
766,761 869,434 723,109 
  
 
 
 
 (*)Including the net tax effect of all the consolidation adjustments treated as permanent differences by the Group, which relate mainly to write-downs, and the differences arising from the different tax rates in Spain and in other countries.
  
 The Bank and certain of the other Spanish consolidated companies have availed themselves of the tax credits available under corporate income tax legislation. Although the 2004 corporate income tax return has not yet been filed, the provision for 2004 corporate income tax shown in the consolidated balance sheet as of December 31, 2004, and the consolidated statement of income for the year then ended is net of the related investment, dividend double taxation and international double taxation tax credits recorded in the balance of “Permanent Differences” in the foregoing reconciliation.
  
  Other assets and other liabilities
  
  The balance of the “Other Assets” caption in the consolidated balance sheets includes debit balances with the tax authorities relating to deferred tax assets. The balance of the “Other Liabilities” caption includes the liability for the various deferred taxes of the Group and the tax collection accounts.
  
  
 The detail of the two balances is as follows:
    
  Thousands of Euros
  




  2004 2003 2002
  
 
 
        
    Other assets – Deferred tax assets5,891,958 3,995,055 4,418,761 
       Of which:      
          Banespa1,228,440 1,132,264 1,200,239 
          Abbey1,004,494   
          Early retirements in 1999168,679 213,282 258,591 
          Early retirements in 2000127,274 171,720 205,676 
          Early retirements in 2001155,415 187,210 216,205 
          Early retirements in 2002 (Note 2-j)367,561 427,629 484,101 
          Early retirements in 2003 (Note 2-j)172,056 188,427  
          Early retirements in 2004 (Note 2-j)283,491   
        
    Other liabilities - Tax collection accounts and 
     deferred tax liabilities
3,374,321 2,259,705 2,587,226 
            
       Of which:      
          Abbey798,232   
          Tax collection accounts1,549,874 1,387,294 1,959,378 
  
 
 
 

F-55


Back to Contents

23. Memorandum accounts, futures transactions and off-balance-sheet funds under management
  
  Memorandum accounts
  
  The “Memorandum Accounts” caption includes the following commitments and contingent liabilities of the Group that arose in the normal course of its operations:
  
  Thousands of Euros 





2004 2003 2002
 
 
 
 Contingent liabilities:      
 Rediscounts, endorsements and acceptances206,042 26,720 45,087 
 Assets assigned to sundry obligations24 81,160 185,620 
 Guarantees and other sureties30,915,447 27,273,863 23,862,776 
 Other contingent liabilities3,073,870 3,372,446 3,609,177 
  
 
 
 
  34,195,383 30,754,189 27,702,660 
  
 
 
 
 Commitments:      
 Sales with repurchase option40,310 512,698 466,644 
 Balances drawable by third parties      
    Credit institutions1,700,214 943,456 1,047,363 
    Public authorities2,288,834 2,569,614 2,246,066 
    Other sectors60,315,083 45,099,247 45,810,366 
 Other commitments6,975,543 5,385,641 5,206,970 
  
 
 
 
  71,319,984 54,510,656 54,777,409 
  
 
 
 
  105,515,367 85,264,845 82,480,069 
  
 
 
 
  
 Futures transactions
  
  The detail, by term to maturity, of the notional and/or contractual amounts of each type of futures transactions arranged by the Group as of December 31, 2004, is as follows:

 

  Thousands of Euros 









Up to 1 to 5 5 to 10 Over  
1 YearYearsYears10 YearsTotal





            
 Unmatured foreign currency purchase and sale transactions:          
 Purchases of foreign currencies against euros18,534 9,671 2,542 240 30,987 
 Purchases of foreign currencies against foreign currencies32,773 9,627 21,304 5,257 68,961 
 Sales of foreign currencies against euros16,711 6,766 2,501 437 26,415 
 Financial asset purchase and sale transactions (*):          
 Purchases3,120 150 85 305 3,660 
 Sales2,614 113 355 32 3,114 
 Securities and interest rate futures (*):          
 Purchased68,936 19,523 97  88,556 
 Sold33,250 54,855 1  88,106 
 Options on securities (*):          
 Purchased11,262 9,569 87 10 20,928 
 Written26,452 34,368 4,599 7,837 73,256 
 Options on interest rates (*):          
 Purchased16,032 18,304 4,457 1,497 40,290 
 Written38,751 43,950 29,355 2,967 115,023 
 Options on foreign currencies:          
 Purchased5,692 367  11 6,070 
 Written6,090 404  11 6,505 
 Other interest rate transactions:          
    Forward rate agreements (FRAs)25,320  14 2 25,336 
    Interest rate swaps (IRSs)230,078 423,525 200,900 105,282 959,785 
    Other307 1,962 731 1,197 4,197 
 Commodity futures transactions1 4   5 
  
 
 
 
 
 
 Total535,923 633,158 267,028 125,085 1,561,194 
  
 
 
 
 
 
   
 (*) Based on the term of the underlying asset.

F-56


Back to Contents

 

 

Other information

  
 The aforementioned notional and/or contractual amounts of futures transactions do not necessarily reflect the actual risk assumed by the Group, since the net position in these financial instruments is the result of offset and/or combination thereof. This net position is used by the Group basically to hedge the interest rate risk, the price of the underlying asset or the currency risk, the resulting gains or losses on which are included under the “Gains (Losses) on Financial Transactions” caption in the consolidated statements of income and, where appropriate, as an increase in, or offset of, the results on the investments for which these hedging contracts were arranged (Note 25).
  
 

Off-balance-sheet funds under management

  
 

The detail of the off-balance-sheet funds under management by the Group is as follows:

   
  Thousands of Euros

2004 2003 2002
 
 
 
 
 Mutual funds94,125 80,502 68,140 
 Pension funds34,854 19,495 17,513 
 Assets under management10,997 8,906 7,685 
  
 
 
 
  139,976 108,903 93,338 
  
 
 
 
   
   
24.

Transactions with non-consolidable Group companies and with associated companies

 
   
 The detail of the Group’s main balances with non-consolidable companies controlled by it and with associated companies as of December 31 of each year, and of the impact of the transactions with them on the statements of income, is as follows:  
   
 Thousands of Euros  

2004 2003 2002
 
 
 
 ASSETS:      
 Due from credit institutions621,376 103,734 54,982 
 Debentures and other fixed-income securities  18,794 
 Loans and credits1,579,464 1,445,472 1,364,470 
  
 
 
 
  2,200,840 1,549,206 1,438,246 
  
 
 
 
 LIABILITIES:      
 Due to credit institutions20,391 123,039 414,493 
 Customer deposits3,770,735 960,830 1,266,467 
 Debt securities4,904   
  
 
 
 
  3,796,030 1,083,869 1,680,960 
  
 
 
 
 STATEMENT OF INCOME:      
 Debit-      
 Interest expense26,782 26,305 45,221 
 Fees paid375 2,211 904 
  
 
 
 
  27,157 28,516 46,125 
  
 
 
 
 Credit-      
 Interest income40,096 48,138 47,750 
 Gains on financial transactions9,745 16,610 8,262 
 Fees collected197,827 115,632 62,422 
  
 
 
 
  247,668 180,380 118,434 
  
 
 
 
 MEMORANDUM ACCOUNTS:      
 Contingent liabilities342,940 1,017,854 369,891 
 Commitments1,029,795 551,395 454,270 
  
 
 
 
   
   
 

See “Consolidation Principles” in Note 1 to find accounting criteria, Note 28.2.A to see the impact on net income and total assets and find a list of non-consolidable companies in Exhibit II.

 

F-57

Back to Contents

25.Statement of income disclosures
   
 

Following is certain relevant information in connection with the consolidated statements of income:

   
 a)

Geographical breakdown

   
  

The geographical breakdown of the balances of the main captions composing the Group’s revenues, by country of location of the Group companies giving rise to them, is as follows:

   
     
 Thousands of Euros

2004 2003 2002
 
 
 
   Interest income:      
   Spain7,158,621 7,293,968 7,827,262 
   Other European countries2,842,692 2,993,831 3,206,615 
   America8,102,470 6,915,914 11,668,863 
   Other52 27 8,598 
    
 
 
 
    18,103,835 17,203,740 22,711,338 
    
 
 
 
   Income from equity securities:      
   Spain548,615 367,779 405,248 
   Other European countries49,851 39,566 33,669 
   America48,980 34,148 34,248 
   Other  7 
    
 
 
 
    647,446 441,493 473,172 
    
 
 
 
   Fees collected:      
   Spain2,937,689 2,596,745 2,356,885 
   Other European countries728,759 666,170 676,782 
   America2,109,362 1,835,435 2,112,809 
   Other829 529 610 
    
 
 
 
    5,776,639 5,098,879 5,147,086 
    
 
 
 
   Gains (Losses) on financial transactions:      
   Spain604,016 435,145 314,166 
   Other European countries77,688 85,499 61,568 
   America270,962 478,147 (20,627)
   Other 22 1,143 
    
 
 
 
    952,666 998,813 356,250 
    
 
 
 
   Other operating income:      
   Spain53,800 47,613 89,960 
   Other European countries11,896 2,734 4,388 
   America24,212 25,113 34,082 
   Other1  1 
    
 
 
 
    89,909 75,460 128,431 
    
 
 
 

F-58


Back to Contents

b)Breakdown by type of transaction
  
 

The detail, by type of transaction, of certain captions in the consolidated statements of income is as follows:

    
   
 Thousands of Euros

2004 2003 2002
  
 
 
 Interest income:      
 Bank of Spain and other central banks236,530 296,106 335,567 
 Due from credit institutions1,087,880 1,377,807 2,009,926 
 Fixed-income securities3,656,639 3,413,601 5,081,124 
 Loans and credits10,644,282 10,337,062 12,911,012 
 Revenues related to insurance contracts (Note 2-j)198,312 220,333 241,929 
 Other revenues2,280,192 1,558,831 2,131,780 
  
 
 
 
  18,103,835 17,203,740 22,711,338 
  
 
 
 
 Interest expense:      
 Bank of Spain246,066 188,026 441,151 
 Due to credit institutions1,923,656 1,780,376 2,182,298 
 Deposits3,750,498 4,315,601 6,208,584 
 Debt securities and subordinated debt2,442,315 2,020,264 2,379,629 
 Cost allocable to the recorded pension allowance (Note 2-j)601,015 554,012 597,211 
 Other interest1,152,019 828,617 2,016,982 
  
 
 
 
  10,115,569 9,686,896 13,825,855 
  
 
 
 
 Fees collected:      
 Contingent liabilities247,116 226,988 212,346 
 Collection and payment services2,024,054 1,974,861 2,100,042 
 Securities services2,136,041 1,899,780 1,852,472 
 Other transactions1,369,428 997,250 982,226 
  
 
 
 
  5,776,639 5,098,879 5,147,086 
  
 
 
 
 Fees paid:      
 Asset and liability transactions122,571 220,785 161,691 
 Fees assigned770,281 456,258 460,540 
 Other fees274,498 251,274 235,571 
  
 
 
 
  1,167,350 928,317 857,802 
  
 
 
 
 Gains (Losses) on financial transactions (*):      
 Fixed-income securities525,098 392,101 (340,647)
 Equity securities474,685 432,008 (150,908)
 Exchange differences282,905 166,194 417,017 
 Derivatives(330,022)8,510 430,788 
  
 
 
 
  952,666 998,813 356,250 
  
 
 
 
   
(*)The balance of these captions in the consolidated statements of income includes the net gains (losses) on trading transactions (Notes 2-d, 2-e and 2-l). To properly interpret these amounts, it must be borne in mind that, in the case of hedging transactions, gains or losses arising from exchange differences and derivatives are symmetrical to those recorded under the “Gains (Losses) on Financial Transactions - Fixed-Income Securities” and “Gains (Losses) on Financial Transactions - Equity Securities” captions in the foregoing detail. 

F-59


Back to Contents

 c) General administrative expenses
   
  The detail of the balances of this caption in the consolidated statements of income is as follows:
   
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Personnel expenses4,135,315 4,049,372 4,521,718 
 Other administrative expenses2,599,878 2,428,325 2,800,333 
  
 
 
 
 General administrative expenses6,735,193 6,477,697 7,322,051 
  
 
 
 
 Personnel expenses
  
 The detail of the balances of this caption in the consolidated statements of income is as follows:
  
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Wages and salaries3,011,955 2,959,515 3,208,776 
 Social security costs551,551 546,541 609,394 
 Period provision to in-house pension allowances (Note 2-j)46,585 49,227 91,025 
 Contributions to external pension funds (Note 2-j)56,276 47,376 39,029 
  
 
 
 
  102,861 96,603 130,054 
  
 
 
 
 Other expenses468,948 446,713 573,494 
  
 
 
 
  4,135,315 4,049,372 4,521,718 
  
 
 
 
  
 The number of employees at the Group, by professional category, was as follows:
  
  Number of Employees 
  
 
  2004 2003 2002 
  
 
 
 
 The Bank and other Spanish companies:      
    Top executives (*)99 117 123 
    Other line personnel25,693 26,383 26,230 
    Clerical staff7,483 8,379 9,433 
    General services78 89 101 
  
 
 
 
  33,353 34,968 35,887 
  
 
 
 
 Abbey24,361   
 Other banks and companies abroad68,774 68,070 68,291 
 Other Spanish and foreign non-banking companies939 920 982 
  
 
 
 
  127,427 103,958 105,160 
  
 
 
 
 (*)Categories of assistant deputy manager and above, including senior management.
   
  Compensation systems based on the delivery of Bank shares
   
  

In recent years, the Bank has put in place compensation systems linked to the market performance of the Bank’s shares based on the achievement of certain objectives as shown below:

F-60


Back to Contents

 Stock option plans
                
    Euros       Date of Date of 
    
       Commencement Expiration 
  Number Exercise Year Qualifying Number of Exercise of Exercise 
  of Shares Price Granted Group of People Period Period 
  
 
 
 
 
 
 
 
 Plans in force at January 01, 200236,025,123 8.64           
  
 
           
 Options granted2,895,000 9.41           
 Of which:              
    European branches plan2,895,000 9.41           
 Options exercised(4,637,240)4.15           
 Of which:              
    Plan Four(1,558,100)7.84           
    Managers Plan 1999(3,000,700)2.29           
    Additional Managers Plan 1999(78,440)2.41           
  
 
           
 Options canceled or not exercised(6,974,580)           
  
 
           
 Plans in force at December 31, 200227,308,303 9.32           
  
 
           
 Options granted1,410,000 6.55           
 Of which:              
    European branches plan1,410,000 6.55           
 Options exercised(965,087)2.29           
 Of which:              
    Managers Plan 99(678,325)2.29           
    Young Executives Plan(262,250)2.29           
    Additional Managers Plan 99(24,512)2.41           
                
 Options canceled or not exercised(2,013,250)           
  
 
           
 Plans in force at December 31, 200325,739,966 9.38           
  
 
           
 Options exercised(1,933,406)(2.83)          
 Of which:              
    Plan Four(36,000)7.84           
    Managers Plan 99(1,139,488)2.29           
    Additional Managers Plan 99(55,668)2.41           
    Young Executives Plan(562,250)2.29           
    European branches plan(140,000)8.23           
 Options canceled or not exercised(2,679,810)           
  
 
           
 Plans in force at December 31, 200421,126,750 9.94           
  
 
           
 Of which:              
    Plan Four228,000 7.84 1998 Managers 5 01/09/03 12/30/05 
    Investment Bank Plan4,503,750 10.25 2000 Managers 56 06/16/03 06/15/05 
    Young Executives Plan364,000 2.29 2000 Managers 111 07/01/03 06/30/05 
    Managers Plan 200013,341,000 10.55 2000 Managers 970 12/30/03 12/29/05 
    European branches plan2,690,000 7.60 (*)2002 and Managers 27 07/01/05 07/15/05 
      2003         
 (*)The average exercise price ranges from €5.65 to €10.15 per share.

F-61


Back to Contents

 The option plans on shares of the Bank originally granted by management of Abbey to its employees (on Abbey shares) are as follows:
  
           Date of Date of 
         Average Exercise Price   Commencement Expiration 
  Plans in Force at Number 
 Qualifying of Exercise of Exercise 
    December 31, 2004 of Shares Pounds Euros (*) Group Period Period 
 
 
 
 
 
 
 
 
 Executive options 358,844 4.16 5.90 
Managers
 03/25/99 04/04/14 
 Employee options 56,550 5.90 8.37 
Employees
 09/09/99 09/08/06 
 Sharesave 17,260,173 3.56 5.05 
Employees
 04/01/04 10/01/11 
   
 
 
       
   17,675,567 3.58 5.08       
   
 
 
       
 (*)The euro/pound sterling exchange rate was €1.4183 per pound as of December 31, 2004.
 Lastly, in 2004 a new long-term incentive plan was designed (I-06) in the form of stock options tied to the achievement of two objectives: a revaluation of the Bank’s share price and growth in earnings per share above a sample of comparable banks, in both cases. 2,750 executives are covered by this plan with a total of up to 103,050,000 options on Bank shares at an exercise price of €9.07. The exercise period is from January 15, 2008 to January 15, 2009. This plan will be submitted for the approval of the next Shareholders’ Meeting.
  
 The difference between the market value of the shares and the exercise price of the options is recorded as an expense under the “General Administrative Expenses – Personnel Expenses” caption in the period from the grant date to the date of commencement of the exercise period.
  
 Other administrative expenses
  
 The detail of the balances of this caption in the consolidated statements of income is as follows:
    
  Thousands of Euros 
  
 
  2004 2003 2002 
  
 
 
 
 Technology and systems460,580 454,717 520,893 
 Communications240,516 230,345 316,230 
 Advertising289,406 211,446 266,002 
 Buildings, fixtures and office supplies522,755 511,438 576,879 
 Taxes other than income tax119,999 146,782 199,762 
 Experts’ reports187,771 178,389 190,202 
 Per diems and travel expenses153,858 136,573 146,080 
 Surveillance and cash courier services137,944 135,440 162,001 
 Insurance premiums27,053 29,786 36,908 
 Other expenses459,996 393,409 385,376 
  
 
 
 
  2,599,878 2,428,325 2,800,333 
  
 
 
 
 Included in the “Experts’ Reports” balance are the audit fees paid by the Group companies (see Exhibits I, II and III) to their respective auditors, the detail being as follows:
  
  Thousands of Euros  
  
 
  2004 2003 2002 
  
 
 
 
 
Annual audits performed by firms belonging to the Deloitte worldwide organization
9.4 8.9 9.1 
 
Other reports required by legal and tax regulations emanating from different national supervisory agencies in the countries in which the Group operates and examined by firms in the Deloitte worldwide organization
2.6 2.2 2.9 
  Fees for audits performed by other firms0.6 0.8 1.1 
  
 
 
 
  12.6 11.9 13.1 
  
 
 
 
 Also, in 2004 the various Group companies engaged other services, the detail being as follows:
   
 1.Services provided by firms in the Deloitte worldwide organization: €2.8 million (€4.7 million and €5.4 million in 2003 and 2002, respectively).

F-62


Back to Contents

  The services from our auditors meet the independence requirements stipulated by Law 44/2002 on Financial System Reform Measures and by the Sarbanes – Oxley Act of 2002 adopted by the Securities and Exchange Commission (SEC); accordingly, they do not include the provision of services which are incompatible with the audit function.
   
 2.Services provided by other audit firms: €5.6 million (€4.4 million and €5.7 million in 2003 and 2002, respectively).
   
d) Extraordinary income / Extraordinary loss
  
 The net debit balance (€850 million) of these captions in the consolidated statement of income for the year ended December 31, 2004, includes the gains or losses on disposal of property and equipment and long-term investments (net income of €550 million and net loss of €83 million); the collection of interest on doubtful and nonperforming loans earned in prior years (€108 million); monetary adjustments (Note 2-b); provisions to pension allowances (Note 2-j); and other net extraordinary losses (€448 million) arising from write-downs at various Group subsidiaries, the most noteworthy being the expenses of €155 million incurred in the acquisition of Abbey (including €5.4 million of nonrecurring fees paid to the Deloitte worldwide organization for work required under Spanish and U.K. regulations in the acquisition of Abbey).
  
 The net credit balance (€669 million) of these captions in the consolidated statement of income for the year ended December 31, 2003, includes the gains or losses on disposal of property and equipment and long-term investments (net income of €696 million and net loss of €93 million); the collection of interest on doubtful and nonperforming loans earned in prior years (€92 million); monetary adjustments (Note 2-b); provisions to pension allowances (Note 2-j); and other net income of €103 million.
  
 The net debit balance (€339 million) of these captions in the consolidated statement of income for the year ended December 31, 2002, includes the gains or losses on disposal of property and equipment and long-term investments (net income of €443 million and net loss of €122 million); the collection of interest on doubtful and nonperforming loans earned in prior years (€76 million); monetary adjustments (Note 2-b); provisions to pension allowances (Note 2-j); and other net losses of €315 million, resulting mainly from the impact of write-downs of technology and other companies and of businesses located outside Spain.

F-63


Back to Contents

26.   Statements of changes in financial position
  
 The consolidated statements of changes in financial position are as follows:

 

 Thousands of Euros      

  2004 2003 2002 
  
 
 
 
 SOURCE OF FUNDS:      
 From operations-      
 Income for the year3,667,857 3,232,006 2,785,640 
 Depreciation and amortization expense1,353,902 3,004,482 2,248,448 
 Net provisions to allowances for diminution in asset value and to other allowances3,609,764 2,542,276 3,428,511 
 Income of companies accounted for by the equity method, net of dividends(540,386)(407,263)(279,898)
 Direct Write-down of assets61,189 103,839 132,395 
 Losses on the sale of treasury stock, equity investments and fixed assets124,677 115,723 973,395 
 Gains on the sale of treasury stock, equity investments and fixed assets(698,935)(1,300,209)(2,302,236)
  
 
 
 
  7,578,068 7,290,854 6,986,255 
  
 
 
 
 Capital increase with additional paid-in capital12,540,943  1,100,000 
 Net sale of treasury stock 34,457  
 Subordinated debt securities issued9,807,828 500,000 1,195,569 
 Lending less financing at Bank of Spain and credit institutions 24,084,458 2,520,369 
 Loans and credits (*)  9,087,650 
 Fixed-income securities (*)  10,022,835 
 Customer deposits (**)134,510,125   
 Bond and debenture34,860,737 13,025,505 6,698,032 
 Promissory notes and other securities10,195,070 4,354,287  
 Preferred share issues5,372,950 581,145  
 Sale of investments in Group and associated companies1,999,403 1,761,549 4,884,437 
 Sale of property and equipment and intangible assets1,068,325 845,411 1,754,111 
 Other asset items less liability items5,679,936   
  
 
 
 
 Total funds obtained223,613,385 52,477,666 44,249,258 
  
 
 
 
        
 APPLICATION OF FUNDS:      
 Dividends791,555 739,102 727,782 
 Subordinated debt securities redeemed834,788 1,729,140 1,741,332 
 Lending less financing at Bank of Spain and credit institutions3,303,008   
 Net purchase of treasury stock123,010  10,210 
 Loans and credits (**)170,113,012 17,806,128  
 Fixed-income securities18,726,066 11,757,298  
 Short-term equity securities1,729,533 748,781 262,846 
 Customer deposits (*) 8,480,184 13,711,536 
 Redemption of bonds and debentures5,489,823 4,227,694 4,939,586 
 Promissory notes and other securities  12,078,435 
 Purchase of investments in Group and associated companies14,926,892 2,219,770 3,079,360 
 Purchase of property and equipment and intangible assets4,681,231 980,416 985,510 
 Other minority interests270,184 557,078 1,285,958 
 Redemption of preferred shares2,624,283 1,151,246 890,220 
 Other asset items less liability items (*) 2,080,829 4,536,483 
  
 
 
 
 Total funds applied223,613,385 52,477,666 44,249,258 
  
 
 
 
   
 (*)In 2002 these items were significantly affected by the net worth impact arising from the depreciation of certain Latin-American currencies.
 (**)In 2004 these items were significantly affected by the acquisition of Abbey.

F-64


Back to Contents

27.   Subsequent events

  
 Auna
  
 In January 2005 the Group acquired an additional 4.74% holding in the capital stock of Auna. During the second quarter of 2005, the Group gave a mandate to an investment bank to open a competitive bid process to sell its stake in Auna.
  
 Casa de Bolsa Santander Serfin, S.A. de C.V. (Casa de Bolsa)
  
 In 1997, Casa de Bolsa Santander Serfin, S.A. de C.V. was sued for an alleged breach of various stock brokerage contracts. On July 6, 1999, Civil Court number Thirty-one of the Federal District handed down a judgment ordering Casa de Bolsa to indemnify the plaintiff for certain shares, cash and interest.
  
 Casa de Bolsa filed a cassation appeal against the judgment. On January 20, 2005, the Court handed down a decision, upholding the judgment in all respects. Casa de Bolsa has filed an appeal for protection of constitutional rights against that decision requesting that the judgment be stayed.
  
 Casa de Bolsa Management and their legal advisers consider that the final resolution of the judgment will not have a material impact on the company’s financial statements.
  
 Bankia Bank ASA (Bankia)
  
 The Santander Group has reached an agreement to launch a tender offer for all the shares of the Norwegian bank Bankia. The Board of Directors of Bankia recommended that its shareholders accept the Group’s tender offer for NOK 65.18 per share (€7.90). In May 2005, the Group acquired 100% of the capital stock of Bankia at a price of approximately €53 million.
  
 Other matters
  
 Subsequent to year-end, a trial was held in connection with the proceedings brought before the National Appellate Court with respect to the compensation paid to Mr. José María Amusátegui and Mr. Ángel Corcóstegui when they retired from the Bank, information on which was provided by the Group in the Management Report for 2003. On April 13, 2005, the Court decided to acquit those accused, and a cassation appeal against such decision was subsequently filed by the plaintiffs.

 

F-65


Back to Contents

28.Significant differences between Spanish and U.S. generally accepted accounting principles
    
  As described in Note 1, the Consolidated Financial Statements of the Santander Group are presented in accordance with accounting principles generally accepted in Spain (“Spanish GAAP”) which vary in certain respects from those generally accepted in the United States (“U.S. GAAP”). This Note includes relevant information about valuation differences, differences in Financial Statements presentation and different disclosure requirements.
    
 The information included is classified as follows: 
    
 Significant valuation and income recognition principles under Spanish and U.S. GAAPNote 28.1
    
 Net Income and Stockholders’ Equity reconciliations between Spanish and U.S. GAAPNote 28.2
    
 Significant presentation differences between Spanish and U.S. GAAPNote 28.3
    
 Consolidated financial statementsNote 28.4
    
 Additional disclosures required by U.S. GAAP, Note 28.5, which includes: 
    
 28.5.A. Statement of Cash Flows28.5.I.Fair value of Financial Instruments
 28.5.B. Earnings per Share28.5.J.Geographic and Business Segment
 28.5.C. Investment Securities Disclosures
 28.5.D. Allowance for Credit losses28.5.K.Minority Interest
 28.5.E. Investment in Affiliated Companies28.5.L.Stock Options Plans
 28.5.F. Short Term Borrowings28.5.M.Guarantees
 28.5.G. Pension Liabilities28.5.N.Accounting for the Transfer and
 28.5.H. Derivative Financial Instruments Servicing of Financial Assets and
 Extinguishment of Liabilities
28.5.O.Acquisition of Abbey
  
28.1.Significant valuation and income recognition principles under Spanish and U.S. GAAP-
  
 Following is a description of the most significant valuation and income recognition principles under Spanish and U.S. GAAP applicable to the financial statements of the Santander Group:
  
 SPANISH GAAP U.S. GAAP
 
 
 Consolidation procedures    
 (See Note 1 and Note 28.2.a)    
  Consolidation includes all the companies that are directly or indirectly 50% owned by the Bank or, if less than 50% owned, are effectively controlled by the Bank, whose business activities do not differ from those of the Bank, and which constitute, together with it, a single decision-making unit.  Generally, consolidation is required for, and limited to, all investments of greater than 50% of the outstanding voting rights, except when control does not rest with the majority owner.
To determine whether certain entities should be included or not in the company’s Consolidated Financial Statements, U.S. GAAP defines in FIN 46-R “Variable Interest Entity” (VIE). A VIE is an entity which fulfills one of the following criteria:
 
   (1)It has equity that is insufficient to permit the entity to finance its activities without additional subordinated financial support from other parties.
   (2)The equity investor cannot make significant decisions about the entity’s operations, or although he could, he doesn’t absorb the expected losses or receives the expected returns of the entity.
   (3)The equity investors have voting rights that are not proportionate to their economic interests and substantially all the activities of the entity involved are conducted on behalf of an investor with a disproportionately small voting interest.
 Investments in subsidiaries whose business activity differ from those of the Parent Company are accounted for by the equity method.  A VIE is consolidated by its primary beneficiary, which is the party involved with the VIE that has a majority of the expected losses or a majority of the expected residual returns or both.
      
 Spanish GAAP allows two different methods of consolidation: Global Integration method and Proportional Integration Method.  Subsidiaries whose business activities differ from those of the parent company are indeed consolidated.
      
 The Global Integration method fully consolidates the financial statements of companies controlled by the parent company after eliminating all intercompany transactions and recognizing minority interest.  U.S. GAAP considers only one method of consolidation, which fully consolidates the financial statements of companies controlled by the parent company after eliminating all intercompany transactions and recognizing minority interest.
      
 (continue on following page) (continue on following page)

F- 66


Back to Contents

 SPANISH GAAP U.S. GAAP
 
 
 The Proportional consolidation method is used when a company is managed jointly by two or more different business groups (joint ventures). In this method of consolidation the financial statements of a subsidiary are added to those of the rest of the Group in proportion to the participation on its capital. The Proportional consolidation method is not allowed under U.S. GAAP
      
 The Equity valuation method is used to account for certain equity investments when the investor has significant influence over the investee (generally an investment of between 20% —3% if listed— and 50% in the outstanding voting rights) but does not control the investee. Under the equity method, an investor adjusts the carrying amount of an investment for its share of the earnings or losses of the investee subsequent to the date of investment and reports the recognized earnings or losses in income. Dividends received from an investee reduce the carrying amount of the investment. The Equity valuation method is used to account for certain equity investments when the investor has significant influence over the investee (generally an investment of between 20% and 50% in the outstanding voting rights) but does not control the investee. Under the equity method, an investor adjusts the carrying amount of an investment for its share of the earnings or losses of the investee subsequent to the date of investment and reports the recognized earnings or losses in income. Dividends received from an investee reduce the carrying amount of the investment.
      
 Foreign currency translation    
 (See Note 2.b and Note 28.2.b)    
 A functional currency approach is used in identifying the consolidated impact of foreign currency transactions. The functional currency is generally the reporting currency of the operating unit. Transactions of individual reporting units in currencies other than the identified functional currency are first translated into the functional currency with resulting net gains or losses reported as a component of current period earnings. A functional currency approach is used in identifying the consolidated impact of foreign currency transactions. The functional currency is generally the reporting currency of the operating unit. Transactions of individual reporting units in currencies other than the identified functional currency are first translated into the functional currency with resulting net gains or losses reported as a component of current period earnings.
      
 For purpose of translating assets and liabilities, the exchange rate at the balance sheet date is used. Revenues, expenses, gains, and losses are translated using a monthly average exchange rate for the period. Gains and losses offset by qualifying hedge transactions are reported consistently with the underlying currency transaction. For purpose of translating assets and liabilities, the exchange rate at the balance sheet date is used. Revenues, expenses, gains, and losses are translated using a weighted average exchange rate for the period. Gains and losses offset by qualifying hedge transactions are reported at market value.
      
 For purpose of consolidation, net translation gains and losses resulting from translation of the financial statements of operating units with functional currencies different from that of the parent, are recorded as a component of reserves. For purpose of consolidation net translation gains and losses resulting from translation of the financial statements of operating units with functional currencies different from that of the parent, are recorded as a component of accumulated other comprehensive income.
      
   The financial statements of operating units in a highly inflationary economy are remeasured as if the functional currency of the operating unit were the same as that of the parent reporting currency. For the purposes of this requirement, a highly inflationary economy is one that has cumulative inflation of approximately 100 percent or more over a 3-year period.
      
 Adjustments to income statement allowed under local accounting regulations in high-inflation countries are accepted under Spanish GAAP and registered as extraordinary results. In filings to Securities and Exchange Commission, an accommodation to foreign registrants permits the inclusion of comprehensive price-level adjusted financial statements where local (Spanish) GAAP allows it.
      
 Investments in affiliated companies    
 (See Note 1, Note 2.e and Note 28.2.d)    
 Investments in listed affiliated companies owned over 3% and in unlisted affiliated companies owned over 20% are generally accounted for by the equity method. Investments in affiliated companies over 20% but less than 50% are accounted for by the equity method.

F-67


Back to Contents

 SPANISH GAAP  U.S. GAAP
 
  
 Stock options plans     
 (See Note 28.2.b and Note 28.5.l)     
 Compensation cost in stock option plans should be recognized as an expense in the periods in which an employee performs the services considered under the plan.  Compensation cost in stock option plans should be recognized as an expense in the periods in which an employee performs the services considered under the plan.
       
 There are no standard valuation and accruing criteria defined. It depends on the strategy an entity elects to provide the stock considered under the plan: issuance of new stock, purchase of it, purchase of equity swaps, etc.   There are two alternatives to evaluate this expense:
1.Under the fair value based method (SFAS 123), compensation cost is measured at the grant date based on the value of the award. The fair value of a stock option granted by a public entity shall be estimated using an option-pricing model that takes into account, as of the grant date, the exercise price and expected life of the option, the current price of the underlying stock and its expected volatility, expected dividends on the stock and the risk-free interest rate for the expected term of the option
   2. Under the intrinsic value based method (APB 25), compensation cost is the excess, if any, of the quoted market price of the stock at measurement date over the amount an employee must pay to acquire the stock. The measurement date is the first date on which are known both:
     a. The number of shares that an individual employee is entitled to receive and
     b. The option or purchase price, if any.
 Premises and equipment     
 (See Note 2.h and Note 28.2.h)     
 Premises and equipment are stated at revalued cost, net of the related accumulated depreciation. Revaluation is permitted only pursuant to relevant legislation.

Depreciation is computed on the restated value using the straight-line method over the estimated useful life of the asset. The amount of depreciation and amortization charged to income is deductible for corporate income tax purposes. In addition, gains or losses on sales of the asset are determined as the difference between the selling price and the net restated value.

Fixed assets acquired and certain of those leased from both related and third parties through 1985, following the provisions of Spanish Royal Decree-Law 2/1985, were depreciated on an accelerated useful life basis.
 Premises and equipment are stated at cost after subtracting accumulated depreciation and amortization. Depreciation is computed using the straight-line method over the estimated useful life of the asset. No revaluation is permitted.

Long-lived assets and certain identifiable intangibles held and used are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. In performing the review for recoverability, future cash flows from the use of the asset and its eventual disposition are estimated. If the sum of the expected future cash flows (undiscounted and without interest charges) is less than the carrying amount of the asset, an impairment loss is recognized. Measurement of an impairment loss is based on the fair value of the asset.

Long-lived assets and certain identifiable intangibles to be disposed of are reported at the lower of carrying amount or fair value less cost to sell.
 Income taxes     
 (See Note 2.n and Note 28.2.o)     
 The tax expense for corporate income tax is calculated on thebasis of book income before taxes, increased or decreased by permanent differences. Income tax expense is comprised of two components: current tax payable or refundable, and deferred tax expenses or benefits.
       
 Deferred tax assets and liabilities are recorded in respect of timing differences that are expected to result in a taxation asset or liability in the foreseeable future. Income taxes currently payable for a particular year usually include the tax consequences of most events that are recognized in the financial statements for that year. However, because tax laws and financial accounting standards differ in their recognition and measurement of assets, liabilities, equity, revenues, expenses, gains, and losses, differences arise between:
   a.The amount of taxable income and pretax financial income for a year
   b. The tax bases of assets or liabilities and their reported amounts in financial statements.
       
   With limited exceptions, deferred tax assets and liabilities must be recognized regardless of when the timing difference is likely to reverse. A valuation allowance is recorded against deferred tax assets when it is more likely than not that the future tax benefit will not be realized.
       

F-68


Back to Contents

 SPANISH GAAP U.S. GAAP
 
 
 Business combinations and goodwill  
 (See Note 2.g and Note 28.2.g)     
 There are no specific guidelines in accounting for business combinations. Up to June 30, 2001, there were two mutually exclusive methods of accounting for business combinations:
       
 It should be accounted as pooling of interest when a deep managerial and economical reorganization is implied, and when the difference in net value of both entities is not significant. Otherwise, it should be recorded as an acquisition.  1.  Purchase accounting: the valuation was based on fair values of the net assets as of the time of the acquisition. The differences between the fair value of the net assets and the consideration paid represent goodwill. Income of the acquired company was reflected only from the acquisition date onwards.
   
 Generally, valuation of acquisitions is based on the book value of the net assets acquired. The difference between net assets and consideration paid is assigned, where appropriate, to those assets and liabilities whose fair value differs from their book value. Any difference remaining after this imputation is classified as goodwill. Income of the acquired company is reflected only from the acquisition date onwards. 
 2.  Pooling of interests: the accounting was done by combining historical accounts of the parties both retroactively and prospectively. No fair value adjustments were made. There were 12 restrictive conditions to be met. 
           
 Positive goodwill is amortized over the period estimated to be benefited not exceeding 20 years (reasons for periods in excess of five years should be explained in Notes to the financial statements). Positive goodwill arising in business combinations was amortized to income over the period in which they were estimated to be benefited. 
      From July 1, 2001, as stated in SFAS 141 all business combinations must be accounted for using the purchase method. Intangible Assets must be identified and recognized as assets apart from goodwill.
 Under special circumstances, and with the authorization of the Bank of Spain, goodwill may be charged-off against reserves.
     
          
 According to SFAS 142 Goodwill and Intangible Assets with indefinite useful lives will no longer be amortized, instead they will be subject to an impairment test at least annually.
 
 
          
    From July 1, 2001 to December 31, 2001, goodwill of past purchases was subject to amortization.
  
          
 Treasury stock     
 (See Note 2.i and Note Note 28.2.i)     
 Gains or losses on transactions with Bank shares owned by dependent companies are accounted for as extraordinary results.

Loans granted to shareholders, employees and other
third parties for the acquisition of treasury stock are recorded in the consolidated balance sheets under Loans and Credits.
 The results of transactions in parent company shares (treasury stock) are accounted for in Stockholders’ equity and have no effect on the income statement.

Loans granted to shareholders, employees and other third
parties for the acquisition of parent company stock are recorded as a reduction of Stockholders’ Equity.
 
 
 
 
 
          
 Deferred charges – Intangible assets     
 (See Note 2.f and Note 28.2.f)     
 Capital increase expenses, new business launch expenses and start-up expenses are classified as intangible assets and are deferred and amortized to net income over 5 years. Capital increase expenses are classified as a reduction of Stockholders’ Equity when incurred.
  
  Start-up activity expenses are accounted for as non-interest expenses as incurred.
      
 Preference share issuance expenses are amortized with a charge to net income over a maximum period of five years. Preference share issuance expenses are netted against the capital raised.
  
          
 Refurbishment of rented office premises needed to start operations is classified under intangible assets and amortized with a charge to net income during the shorter of the useful life of the assets (maximum of five years) or the remaining life of the lease contract. Refurbishment of rented office premises is considered leasehold improvement and classified in the premises and equipment caption on the balance sheet and are amortized over the shorter of the life of the improvement of the lease.
 
 
 
      Intangible assets should be recorded at its fair value. A recognized intangible asset shall be amortized over its useful life to the reporting entity unless that life is determined to be indefinite.
 

Expenditures for the acquisition and preparation of computer systems and programs that will be useful over several years do not include expenses incurred in changing, adapting or modifying the existing systems and programs. The capitalized expenses are amortized with a charge to net income over a period of time not exceeding 3 years.

It is forbidden to maintain other intangible assets on the balance sheet.

 
  Intangible asset shall be reviewed for impairment; an impairment loss shall be recognized if the carrying amount of an intangible asset is not recoverable and it exceeds its fair value. Subsequent reversal of a previously recognized impairment loss is prohibited. If it has an indefinite life the impairment test should be carried annually, or more frequently if events or changes in circumstances indicate that the asset might be impaired.
          

F-69


Back to Contents

 SPANISH GAAP U.S. GAAP
 
 
          
 General risk allowance            
 (See Note 28.2.k)            
 Only with the approval of the Bank of Spain can General Allowances for Non-specific Risks be provisioned and released. General risk allowances for unspecified contingencies are not permitted.
  
  
 Pension plan and early retirements     
 (See Note 2.j, Note 28.2.l and Note 28.2.j and 28.5.g)     
 Pension costs are accounted for using actuarial computations of current salaries, taking into account the return achieved by the pension fund in excess of the actuarial interest rate. Actuarial gains or losses are reflected  in full in the income statement for the year in which they occur. U.S. Financial Accounting Standard No. 87 provides detailed guidance regarding the accounting for pension liability and cost. This guidance requires the recording of the excess of a defined actuarial valuation of the present value of post retirement benefits over the adjusted fair value of plan assets maintained in an external fund.

Actual changes in pension liability or asset values different
from actuarial estimates are treated as actuarial gains and losses. Such gains and losses may be amortized, by the straight-line method over a period not exceeding the average remaining service period of active employees, or by charges to income in the period incurred.
Amounts recognized as expense may differ from amounts
funded in the same year. The accrual of pension expense is intended to effectively match the full cost of the expected pension benefits to the period of employee service.
   
 Commitments covered by insurance policies or separate funds are accounted for in the Group’s financial statements as an asset (the amount covered) and as a liability (included in the pension allowance). The  remaining commitments are recorded as a liability (pension   allowance) in the Group’s financial statement. 
          
 Exceptionally and, when the Bank  of Spain  deems it appropriate, pension and early   retirement costs may be provided for with a charge to reserves. A liability and a loss in net income are registered for early retirement plans when the employees accept the offer and the amount can be reasonably estimated.
          
 Investment securities     
 (See Note 2.d, Note 2.e and Note 28.2.e and 28.5.c)     
 Debt securities are classified as  trading, available-for-sale investment or held-to-maturity  securities, depending on the intent of the investment. Debt securities are classified as trading, available-for-sale or held-to-maturity securities, depending on the intent of the investment.
          
 Equity investments in listed companies  owned less than 3% and non-listed companies owned less than 20% are classified as trading, available-for-sale investment or permanent investment securities, depending on  the intent of the investment. Equity investments in companies owned less than 20% with readily determinable fair values are classified as trading or available-for-sale, depending on the intent of the investment.
      Trading securities are stated at market value, and differences between market value and book value are reported in the statement of income.
 Trading securities are stated at market value, and differences between market value and book value are reported in the statement of income. 
      Available-for-sale securities are measured at fair value and unrealized gains and losses are reported as a net amount within Accumulated Other Comprehensive Income (Note 28.2.p).
 Available-for-sale investment securities are measured either at lower of: 
   Cost adjusted for any premium or discount generated when the  security was purchased (adjusted acquisition price) or     
   Market price. A loss in value of an investment which is other than a temporary decline should be recognized. Evidence of a loss in value might include, but would not necessarily be limited to, absence of an ability to recover the carrying amount of the investment or inability of the investee to sustain an earning capacity which would justify the carrying amount of the investment. A current fair value of an investment that is less than its carrying amount may indicate a loss in value of the investment. However, a decline in the quoted market price below the carrying amount or the existence of operating losses is not necessarily indicative of a loss in value that is other than temporary. All are factors to be evaluated.
 

Unrealized losses are reported in an accrual account or provisioned in the statement of  income if deemed to be permanent creating a specific allowance. Releases from this allowance arise when unrealized  losses disappear. Unrealized gains are not reported.

Held-to-maturity and permanent   investment securities are stated at adjusted acquisition price.

 
  
    
      Held-to-maturity securities are stated at amortized cost.
          
      Non-marketable equity investments of 20% or less are accounted for under the cost method. Carrying values of individual non-marketable equity securities are reduced through write-downs to reflect other-than-temporary impairments in value.
       

F-70


Back to Contents