Companies: 10,822     total market cap: $146.333 T
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Citizens Financial Group
CFG
#937
Rank
$26.24 B
Marketcap
๐Ÿ‡บ๐Ÿ‡ธ United States
Country
$62.07
Share price
-0.14%
Change (1 day)
50.55%
Change (1 year)
๐Ÿฆ Banks๐Ÿ’ณ Financial services
Categories
Citizens Financial Group, Inc. is an American bank operating more than 1,200 branches and approximately 3,200 ATMs.
  1. Citizens Financial Group
  2. Quarterly Reports (10-Q)
  3. Submitted on 2026-05-04

Citizens Financial Group - 10-Q quarterly report FY


Text size:
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended March 31, 2026
or
☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from _____ to _____
Commission File Number 001-36636
image1-logoa03.jpg
(Exact name of registrant as specified in its charter)
Delaware05-0412693
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer
Identification Number)
One Citizens Plaza, Providence, RI 02903
(Address of principal executive offices, including zip code)
(203) 900-6715
(Registrant’s telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of each class
Trading Symbol(s)
Name of each exchange on which registered
Common stock, $0.01 par value per share
CFGNew York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E
CFG PrENew York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 7.375% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series H
CFG PrH
New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 6.500% Fixed-Rate Reset Non-Cumulative Perpetual Preferred Stock, Series I
CFG PrI
New York Stock Exchange
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. ☑ Yes ☐ No
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). ☑ Yes ☐ No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filer
☑
Accelerated filer
☐
Non-accelerated filer
☐
Smaller reporting company
☐
Emerging growth company
☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes ☑ No
There were 422,881,942 shares of the registrant’s common stock ($0.01 par value) outstanding on April 24, 2026.


Table of Contents
 3
 5
Item 1. Financial Statements (Unaudited)
35
Consolidated Balance Sheets
36
Consolidated Statements of Operations
37
Consolidated Statements of Comprehensive Income
38
Consolidated Statements of Changes in Stockholders’ Equity
39
Consolidated Statements of Cash Flows
40
Notes to Consolidated Financial Statements
41
Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations
 5
Item 3. Quantitative and Qualitative Disclosures about Market Risk
72
Item 4. Controls and Procedures
73
73
Item 1. Legal Proceedings
73
Item 1A. Risk Factors
73
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
73
Item 3. Defaults Upon Senior Securities
73
Item 4. Mine Safety Disclosures
73
Item 5. Other Information
74
Item 6. Exhibits
74
75

Citizens Financial Group, Inc. | 2

GLOSSARY OF ACRONYMS AND TERMS
    The following is a list of common acronyms and terms used regularly in our financial reporting:
ACLAllowance for Credit Losses: Allowance for Loan and Lease Losses plus Allowance for Unfunded Lending Commitments
AFSAvailable for Sale
ALLL
Allowance for Loan and Lease Losses
ALMAsset and Liability Management
AOCIAccumulated Other Comprehensive Income (Loss)
ASUAccounting Standards Update
ATMAutomated Teller Machine
Board or Board of DirectorsThe Board of Directors of Citizens Financial Group, Inc.
bpsBasis Points
CBNACitizens Bank, National Association
CCBCapital Conservation Buffer
CET1Common Equity Tier 1
CET1 capital ratioCommon Equity Tier 1 capital divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
Citizens, CFG, the Company, we, us, or our
Citizens Financial Group, Inc. and its Consolidated Subsidiaries
CLTV
Combined Loan to Value
CODM
Chief Operating Decision Maker
CRE
Commercial Real Estate
Efficiency Ratio
Noninterest expense divided by total revenue, inclusive of net interest income and noninterest income
EPSEarnings Per Share
EVEEconomic Value of Equity
Exchange ActThe Securities Exchange Act of 1934, as amended
Fannie Mae (FNMA)Federal National Mortgage Association
FDICFederal Deposit Insurance Corporation
FDMFinancially Distressed Modification
FHAFederal Housing Administration
FHLBFederal Home Loan Bank
FICOFair Isaac Corporation (credit rating)
FRB or Federal ReserveBoard of Governors of the Federal Reserve System and, as applicable, Federal Reserve Bank(s)
Freddie Mac (FHLMC)Federal Home Loan Mortgage Corporation
FTEFully Taxable Equivalent
GAAPAccounting Principles Generally Accepted in the United States of America
GDPGross Domestic Product
Ginnie Mae (GNMA)Government National Mortgage Association
GSE
Government Sponsored Enterprise
HTMHeld To Maturity
LHFSLoans Held for Sale
LIHTCLow Income Housing Tax Credit
LTV
Loan to Value
M&A
Merger and Acquisition
MD&AManagement’s Discussion and Analysis of Financial Condition and Results of Operations
MSR
Mortgage Servicing Right
Citizens Financial Group, Inc. | 3

NM
Not meaningful
OCCOffice of the Comptroller of the Currency
OCIOther Comprehensive Income (Loss)
Parent CompanyCitizens Financial Group, Inc. (the Parent Company of Citizens Bank, National Association and other subsidiaries)
PCDPurchased Credit Deteriorated
ROTCEReturn on Average Tangible Common Equity
RPARisk Participation Agreement
RWARisk-Weighted Assets
SBAUnited States Small Business Administration
SCBStress Capital Buffer
SECUnited States Securities and Exchange Commission
SOFRSecured Overnight Financing Rate
SPE
Special Purpose Entity
TBA
To-Be-Announced Mortgage Security
Tier 1 capital ratio
Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional Tier 1 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
Tier 1 leverage ratio
Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional Tier 1 capital, divided by quarterly adjusted average assets as defined under the U.S. Basel III Standardized approach
Total capital ratio
Total capital, which includes Common Equity Tier 1 capital, Tier 1 capital, and allowance for credit losses and qualifying subordinated debt that qualify as Tier 2 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
USDAUnited States Department of Agriculture
VAUnited States Department of Veterans Affairs
VaRValue at Risk
VIEVariable Interest Entity
Citizens Financial Group, Inc. | 4

PART I. FINANCIAL INFORMATION
ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Page
Forward-Looking Statements
 6
 7
7
Consolidated Statement of Operations Analysis
9
Consolidated Balance Sheet Analysis
13
15
16
Credit Risk
16
Market Risk
21
Liquidity Risk
23
Operational Risk
26
Compliance Risk
26
27
30
32
33

Citizens Financial Group, Inc. | 5

FORWARD-LOOKING STATEMENTS
This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook,” and “guidance”, or similar expressions or future conditional verbs such as “may,” “will,” “likely,” “should,” “would,” and “could.”
Forward-looking statements are based upon the current beliefs and expectations of management and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:
•Negative economic, business, and political conditions, including as a result of the interest rate environment, supply chain disruptions, tariffs, inflationary pressures, and labor shortages that adversely affect the general economy, housing prices, the job market, consumer confidence, and spending habits;
•The general state of the economy and employment, as well as general business and economic conditions, and changes in the competitive environment;
•Our capital and liquidity requirements under regulatory standards and our ability to generate capital and liquidity on favorable terms;
•The effect of changes in our credit ratings on our cost of funding, access to capital markets, ability to market our securities, and overall liquidity position;
•The effect of changes in the level of commercial and consumer deposits on our funding costs and net interest margin;
•Our ability to achieve our financial performance goals and execute on our strategic business initiatives, including the continued expansion of Private Bank and Private Wealth, and our aim to position us as a more innovative, modern, and customer-centric bank;
•The effects of geopolitical instability, including the war in Ukraine and the conflict in the Middle East, on economic and market conditions, inflationary pressures and the interest rate environment, commodity price and foreign exchange rate volatility, and heightened cybersecurity risks;
•Our ability to comply with supervisory requirements and expectations as well as new or amended regulations;
•Liabilities and business restrictions resulting from litigation and regulatory investigations;
•The impact of changes in interest rates on our net interest income, net interest margin, mortgage originations, and mortgage servicing rights, as well as on market liquidity, which could affect our funding sources and ability to originate and distribute financial products in the primary and secondary markets;
•Financial services reform and other current, pending, or future legislation or regulation that could have a negative effect on our revenue and businesses;
•Environmental risks, such as physical or transition risks associated with climate change, and social and governance risks that could adversely affect our reputation, operations, business, and customers;
•A failure in, or breach of, our compliance with laws, as well as operational or security systems or infrastructure, or those of our third-party vendors or other service providers, including as a result of cyberattacks; and
•Management’s ability to identify and manage these and other risks.
Citizens Financial Group, Inc. | 6

In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, balance sheet growth, market conditions, and regulatory considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from, or pay any dividends to, holders of our common stock, or as to the amount of any such repurchases or dividends.
More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in the “Risk Factors” section in Part I, Item 1A of our 2025 Form 10-K.
INTRODUCTION
Citizens Financial Group, Inc., headquartered in Providence, Rhode Island, is one of the nation’s oldest and largest financial institutions. We offer a broad range of retail, private banking, wealth management, and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations, and institutions. We help our customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas, and solutions. In Consumer Banking, we provide an integrated experience that includes mobile and online banking, a full-service customer contact center, and the convenience of approximately 3,000 ATMs and approximately 1,000 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management, and small business offerings. Consumer Banking includes Citizens Private Bank and Private Wealth, which integrates banking services and wealth management solutions to serve high- and ultra-high-net-worth individuals and families, as well as investors, entrepreneurs, and businesses. In Commercial Banking, we offer a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities.
At March 31, 2026, we had total assets of $227.9 billion, total deposits of $184.0 billion, and total stockholders’ equity of $26.2 billion. In addition, we had total client assets of $62.6 billion, including assets under management of $36.8 billion, representing assets for which continuous and regular supervisory or management services are provided, and transactional assets of $25.8 billion, representing assets for which execution, custody, recordkeeping, reporting, and other services are provided.
The following MD&A is intended to assist readers in their analysis of the accompanying unaudited interim Consolidated Financial Statements and supplemental financial information. It should be read in conjunction with the unaudited interim Consolidated Financial Statements and Notes to Consolidated Financial Statements in Part I, Item 1, as well as other information contained in this document and our 2025 Form 10-K.
EXECUTIVE SUMMARY
This summary highlights select financial information of the Company as well as information regarding certain significant events and transactions occurring during the three months ended March 31, 2026. This summary should be read in conjunction with this entire document for a more complete understanding of trends, events, commitments, uncertainties, liquidity, capital resources, and critical accounting policies and estimates. Each of these items, taken individually or collectively, could have an impact on the Company’s financial condition, results of operations, and cash flows. For additional information regarding our financial performance and condition, see “Consolidated Statement of Operations Analysis” and “Consolidated Balance Sheet Analysis.”
Key Financial Highlights
•Net income of $517 million for the three months ended March 31, 2026 increased $144 million, with earnings per diluted common share up $0.36 to $1.13 compared to the same period in 2025.
•Net interest income of $1.6 billion for the three months ended March 31, 2026 increased $171 million, and net interest margin of 3.14% increased 25 basis points compared to the same period in 2025. The increase in net interest income reflects higher net interest margin driven by improved funding costs, including the reduction of higher-cost funding given runoff of the auto loan portfolio, terminated swap impacts, and fixed-rate asset repricing benefits, partially offset by lower asset yields.
•Noninterest income of $606 million for the three months ended March 31, 2026 increased $62 million compared to the same period in 2025, reflecting growth across a number of fee categories, primarily capital markets and wealth fees.
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•Noninterest expense of $1.4 billion for the three months ended March 31, 2026 increased $64 million compared to the same period in 2025, driven by salaries and employee benefits reflecting hiring related to the Private Bank and Private Wealth build-out and strong capital markets fee performance, partially offset by a decline in other operating expense reflecting lower FDIC deposit insurance costs.
•Provision expense of $140 million for the three months ended March 31, 2026 decreased $13 million compared to the same period in 2025, reflecting runoff of certain retail portfolios and improving credit trends and loan mix.
•The efficiency ratio of 63.6% for the three months ended March 31, 2026 compared to 67.9% for the same period in 2025.
•ROTCE of 12.2% for the three months ended March 31, 2026 compared to 9.6% for the same period in 2025.
•Tangible book value per common share of $37.94 at March 31, 2026 was broadly stable compared to $38.07 at December 31, 2025.
See “Non-GAAP Financial Measures” for more information regarding the ROTCE and tangible book value per common share non-GAAP financial measures presented herein.
Matrix Capital Acquisition
In March 2026, we completed the acquisition of substantially all of the assets of Matrix Capital Markets Group, Inc., a market–leading advisory firm in the Downstream Energy & Convenience Retail sector, with additional expertise and proven success in the Automotive Aftermarket and Outdoor Recreation and Marine sectors. This transaction further strengthens our sector-focused advisory capabilities.
Share Repurchases
During the three months ended March 31, 2026, the Parent Company repurchased $300 million of its outstanding common stock, with remaining capacity of $1.0 billion as of March 31, 2026. See Note 10 and Item 2 for additional information on share repurchase activity.
Debt Offerings
In January 2026, the Parent Company issued $400 million of fixed-reset subordinated notes due 2036. These notes bear interest at a rate of 5.299% per annum to January 28, 2031, and at a rate equal to the Five-Year U.S. Treasury Rate plus 1.45% from January 29, 2031 to, but excluding, the maturity date of January 29, 2036.
In January 2026, CBNA issued $750 million of fixed-to-floating rate senior notes due 2029. These notes bear interest at a rate of 4.192% per annum to January 28, 2028, and at a rate of compounded SOFR plus 0.70% from January 29, 2028 to, but excluding, the maturity date of January 29, 2029.
Regulatory Developments
Capital
In March 2026, the FRB, FDIC, and OCC issued joint proposals to modernize the regulatory capital framework for banking organizations. The first proposal would subject Category I and II banking organizations to a single set of risk-based capital requirements under an expanded risk-based approach (“ERBA”) and a revised market risk framework (the “ERBA proposal”). Category III and Category IV banking organizations would be subject to the revised market risk framework if specified thresholds for aggregate trading assets and liabilities are met and would also have the option to adopt the ERBA in its entirety. The second proposal would revise certain elements of the capital rule under the standardized approach (the “revised standardized approach proposal”) and would apply to banking organizations that are not classified as Category I or II and have not otherwise opted to adopt the ERBA.
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The ERBA proposal would introduce differentiated capital requirements based on specified credit risk factors, establish a standardized operational risk requirement aligned with a banking organization’s business volume, and implement a revised market risk framework that incorporates a new models-based methodology designed to better capture tail risk and market liquidity risk. The proposal would also increase the aggregate trading assets and liabilities threshold for application of the market risk framework from $1 billion to $5 billion for non-Category I and II banking organizations. The revised standardized approach proposal would modify risk-based capital requirements by introducing a broader range of risk weights for residential mortgages based on more granular risk factors and reducing risk weights for certain other exposures. The proposal would also require most elements of AOCI to be recognized in regulatory capital, subject to a five-year transition period.
Both proposals would also eliminate the threshold-based deduction for mortgage servicing assets (“MSAs”), subjecting all MSAs to a 250 percent risk weight, and would provide for the future adjustment of certain dollar-based regulatory thresholds using a predetermined indexing methodology intended to reflect inflation and preserve their intended application over time. We continue to monitor developments related to these proposals and to evaluate their potential impact on our regulatory capital ratios.
Recovery Planning
In April 2026, the OCC adopted a final rule rescinding its Guidelines Establishing Standards for Recovery Planning (the “Guidelines”), which applied to insured national banks, federal savings associations, and federal branches of foreign banks with average total assets exceeding $100 billion (“covered banks”). As a result of the rescission, CBNA is no longer required to develop and maintain formal recovery planning documentation and is no longer subject to OCC examination for compliance with the Guidelines. Although the rescission is intended to reduce unnecessary regulatory burden, covered banks are still expected to maintain prudent risk management practices, including preparing for operational and market stresses, which CBNA continues to address through the Company’s existing risk management framework. The final rule is effective May 1, 2026.
Anti-Money Laundering and Countering the Financing of Terrorism (“AML/CFT”) Programs
In April 2026, the OCC, FDIC, and National Credit Union Administration (collectively, the “Agencies”) issued a proposed rule to amend their respective AML/CFT program requirements to align with changes concurrently proposed by the Financial Crimes Enforcement Network (“FinCEN”). The proposal requires a bank’s AML/CFT program to be risk-based with a designated AML/CFT officer located in the United States and clarifies that only significant or systemic failures to implement a properly established AML/CFT program would warrant enforcement or significant supervisory actions. FinCEN’s role in the Agencies’ supervision and enforcement process is also enhanced through the establishment of a new consultation framework for certain actions taken by the Agencies. The Agencies proposed a 12-month implementation period following issuance of the final rule and are currently soliciting comments.
CONSOLIDATED STATEMENT OF OPERATIONS ANALYSIS
Net Interest Income
Net interest income is our largest source of revenue and is the difference between the interest earned on interest-earning assets (generally loans and investment securities) and the interest expense incurred in connection with interest-bearing liabilities (generally deposits and borrowed funds). The level of net interest income is primarily a function of the difference between the effective yield on our average interest-earning assets and the effective cost of our average interest-bearing liabilities. Factors that influence our net interest income include, but are not limited to, the pricing and mix of interest-earning assets and interest-bearing liabilities which, in turn, are impacted by external factors such as economic conditions, competition for loans and deposits, the monetary policy of the FRB, and market interest rates. For further discussion, refer to the “Market Risk” section of our 2025 Form 10-K.
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The following table presents the major components of our net interest income. Average balance represents amortized cost, excluding the unamortized basis adjustments related to the transfer of certain HTM securities from AFS. The yield/rate is based on annualized interest income or expense for the periods presented and includes the impact of hedging activities associated with the respective asset and liability categories.
Table 1: Major Components of Net Interest Income
Three Months Ended March 31,
20262025
Change
(dollars in millions)
Average
Balance
Income/
Expense
Yield/
Rate
Average
Balance
Income/
Expense
Yield/
Rate
Average
Balance
Yield/
Rate (bps)
Assets
Interest-bearing cash and due from banks and deposits in banks$10,079 $91 3.60 %$8,092 $89 4.42 %$1,987 (82) bps
Taxable investment securities46,928 424 3.62 46,068 418 3.63 860 (1)
Non-taxable investment securities1 — 2.60 1 — 2.60 — — 
Total investment securities46,929 424 3.62 46,069 418 3.63 860 (1)
Commercial and industrial50,140 644 5.14 43,599 515 4.72 6,541 42 
Commercial real estate24,401 328 5.38 27,013 387 5.74 (2,612)(36)
Total commercial74,541 972 5.22 70,612 902 5.11 3,929 11 
Residential mortgages35,090 353 4.03 32,872 318 3.86 2,218 17 
Home equity19,230 307 6.47 16,647 293 7.13 2,583 (66)
Automobile2,090 24 4.68 4,394 47 4.38 (2,304)30 
Education8,442 127 6.08 10,690 148 5.61 (2,248)47 
Other retail4,017 101 10.22 4,495 121 10.91 (478)(69)
Total retail68,869 912 5.34 69,098 927 5.41 (229)(7)
Total loans and leases143,410 1,884 5.28 139,710 1,829 5.26 3,700 2 
Loans held for sale
1,511 21 5.65 1,187 16 5.34 324 31 
Interest-earning assets201,929 2,420 4.81 195,058 2,352 4.84 6,871 (3)
Noninterest-earning assets22,295 21,251 1,044 
Total assets$224,224 $216,309 $7,915 
Liabilities and Stockholders’ Equity
Checking with interest$37,027 $122 1.33 %$32,693 $110 1.36 %$4,334 (3)
Savings24,095 65 1.10 25,760 89 1.39 (1,665)(29)
Money market60,141 350 2.36 54,432 357 2.66 5,709 (30)
Time
20,766 178 3.46 23,277 239 4.17 (2,511)(71)
Total interest-bearing deposits142,029 715 2.04 136,162 795 2.37 5,867 (33)
Short-term borrowed funds454 4 3.74 675 8 4.53 (221)(79)
Long-term borrowed funds11,075 139 5.03 12,657 158 5.01 (1,582)2 
Total borrowed funds11,529 143 4.98 13,332 166 4.99 (1,803)(1)
Total interest-bearing liabilities153,558 858 2.26 149,494 961 2.60 4,064 (34)
Noninterest-bearing demand deposits
39,286 36,543 2,743 
Other noninterest-bearing liabilities5,274 5,971 (697)
Total liabilities198,118 192,008 6,110 
Stockholders’ equity26,106 24,301 1,805 
Total liabilities and stockholders’ equity$224,224 $216,309 $7,915 
Interest rate spread2.55 %2.24 %31 
Net interest income and net interest margin$1,562 3.14 %$1,391 2.89 %25 
Net interest income and net interest margin, FTE(1)
$1,565 3.14 %$1,395 2.90 %24 
Memo: Total deposits (interest-bearing and noninterest-bearing demand)
$181,315 $715 1.60 %$172,705 $795 1.87 %$8,610 (27) bps
(1) Net interest income and net interest margin on an FTE basis are non-GAAP financial measures. See “Non-GAAP Financial Measures” for more information.
Net interest income increased $171 million, or 12%, and net interest margin increased 25 basis points for the three months ended March 31, 2026, compared to the same period in 2025. The increase in net interest income reflects higher net interest margin driven by improved funding costs, including the reduction of higher-cost funding given runoff of the auto loan portfolio, terminated swap impacts, and fixed-rate asset repricing benefits, partially offset by lower asset yields.
Average interest-earning assets increased $6.9 billion for the three months ended March 31, 2026, compared to the same period in 2025, driven by an increase in total loans and leases, cash held in interest-bearing deposits, and investment securities.
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Average deposits increased $8.6 billion for the three months ended March 31, 2026, compared to the same period in 2025, driven primarily by growth in the Private Bank and in commercial, partially offset by a reduction in higher-cost brokered deposits.
Average total borrowed funds decreased $1.8 billion for the three months ended March 31, 2026, compared to the same period in 2025, driven primarily by a decline in auto collateralized borrowings, given runoff of the auto loan portfolio, partially offset by an increase in FHLB advances.
Noninterest Income
The following table presents the components of noninterest income:
Table 2: Noninterest Income
Three Months Ended March 31,
(dollars in millions)20262025ChangePercent
Service charges and fees$112 $109 $3 3 %
Capital markets fees134 100 34 34
Wealth fees
100 81 19 23 
Card fees83 83 — — 
Mortgage banking fees42 59 (17)(29)
Foreign exchange and derivative products44 39 5 13 
Letter of credit and loan fees50 44 6 14 
Securities gains, net7 7 — — 
Other income(1)
34 22 12 55 
Noninterest income$606 $544 $62 11 %
(1) Includes bank-owned life insurance income and other income for all periods presented.
The primary drivers for the change in noninterest income for the three months ended March 31, 2026, compared to the same period in 2025, are described below:
•Capital markets fees increased driven by higher M&A, loan syndication, and equity underwriting fees;
•Wealth fees increased primarily driven by growth in assets under management, largely from net inflows; and
•Mortgage banking fees decreased reflecting lower MSR valuation results, net of hedge impact, and lower servicing revenue, partially offset by higher production revenue.
Noninterest Expense
The following table presents the components of noninterest expense:
Table 3: Noninterest Expense
Three Months Ended March 31,
(dollars in millions)20262025ChangePercent
Salaries and employee benefits$758 $696 $62 9 %
Equipment and software197 194 3 2 
Outside services162 155 7 5 
Occupancy114 112 2 2 
Other operating expense147 157 (10)(6)
Noninterest expense$1,378 $1,314 $64 5 %
The primary drivers for the change in noninterest expense for the three months ended March 31, 2026, compared to the same period in 2025, are described below:
•Salaries and employee benefits increased reflecting hiring related to the Private Bank and Private Wealth build-out, and strong capital markets fee performance; and
•Other operating expense declined reflecting lower FDIC deposit insurance costs.
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Provision for Credit Losses
The provision for credit losses is the result of a detailed analysis performed to estimate our ACL. The total provision for credit losses includes the provision for loan and lease losses and the provision for unfunded commitments. Refer to “Risk Management – Credit Risk” for more information.
Provision expense of $140 million for the three months ended March 31, 2026 compared with a provision of $153 million for the same period in 2025, reflecting runoff of certain retail portfolios and improving credit trends and loan mix.
Income Tax Expense
Income tax expense of $133 million increased $38 million and our effective income tax rate of 20.5% increased from 20.3% for the three months ended March 31, 2026, compared to the same period in 2025. These increases were driven by a reduced benefit from tax-advantaged investments on higher pre-tax income. Provision for income taxes is calculated by applying the estimated annual effective tax rate to year-to-date pre-tax income, adjusting for discrete items that occurred during the period.
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CONSOLIDATED BALANCE SHEET ANALYSIS
Securities
The following table presents the major components of securities at amortized cost and fair value:
Table 4: Amortized Cost and Fair Value of Securities
March 31, 2026December 31, 2025
(dollars in millions)
Amortized
Cost(1)
Fair Value
Amortized
Cost(1)
Fair Value
U.S. Treasury and other$4,385 $4,334 $3,163 $3,123 
State and political subdivisions1 1 1 1 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities32,986 31,675 33,379 32,220 
Other/non-agency265 262 268 264 
Total mortgage-backed securities33,251 31,937 33,647 32,484 
Collateralized loan obligations89 89 89 89 
   Total debt securities available for sale$37,726 $36,361 $36,900 $35,697 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities$7,484 $6,684 $7,595 $6,812 
Total mortgage-backed securities7,484 6,684 7,595 6,812 
Asset-backed securities316 314 338 338 
   Total debt securities held to maturity$7,800 $6,998 $7,933 $7,150 
   Total debt securities available for sale and held to maturity
$45,526 $43,359 $44,833 $42,847 
Equity securities, at cost(2)
$836 $836 $807 $807 
Equity securities, at fair value(2)
336 336 317 317 
(1) Excludes portfolio level basis adjustments of $(4) million and $17 million, respectively, for securities designated in active fair value hedge relationships under the portfolio layer method at March 31, 2026 and December 31, 2025.
(2) Included in Other assets in the Consolidated Balance Sheets.
The primary objective of our securities portfolio is to provide a readily available source of liquidity. The portfolio primarily includes high-quality and highly liquid investments that reflect our ongoing commitment to maintain strong contingent liquidity levels and pledging capacity.
As of March 31, 2026, U.S. Treasuries and mortgage-backed securities issued by GNMA and GSEs represented 98% of the fair value of our debt securities portfolio, with approximately $39.4 billion of unencumbered high-quality liquid securities serving as potential collateral for borrowings from the FHLB, FRB discount window, and the Fixed Income Clearing Corporation bilateral repurchase agreement market.
For further discussion of the use of our securities as liquidity collateral see the “Liquidity Risk” section in this report. For further discussion of liquidity requirements, see “Regulation and Supervision – Liquidity Requirements” in our 2025 Form 10-K.
We manage our securities portfolio duration and convexity risk through asset selection and securities structure, and maintain duration levels within our risk appetite in the context of our broader interest rate risk framework and limits. As of March 31, 2026, the portfolio’s average effective duration, including hedging actions to reduce duration, was 4 years compared with 3.8 years as of December 31, 2025.
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Loans and Leases
The following table presents loans and leases, excluding LHFS:    
Table 5: Composition of Loans and Leases, Excluding LHFS
(dollars in millions)March 31, 2026December 31, 2025Change Percent
Commercial and industrial$50,307 $49,232 $1,075 2 %
Commercial real estate24,282 24,580 (298)(1)
Total commercial74,589 73,812 777 1 
Residential mortgages35,404 35,024 380 1 
Home equity19,449 19,069 380 2 
Automobile1,863 2,310 (447)(19)
Education8,340 8,416 (76)(1)
Other retail4,022 4,061 (39)(1)
Total retail69,078 68,880 198 — 
Total loans and leases$143,667 $142,692 $975 1 %
The increase in total loans and leases as of March 31, 2026 compared to December 31, 2025 reflects a $777 million increase in commercial driven by net new money originations in corporate banking and higher line of credit utilization, partially offset by CRE paydowns. Retail reflects a $198 million increase driven by growth in home equity and mortgage, including the Private Bank, partially offset by runoff of the auto loan portfolio.
Deposits
The following table presents the composition of deposits:
Table 6: Composition of Deposits
(dollars in millions)March 31, 2026% of Total DepositsDecember 31, 2025% of Total Deposits
Noninterest-bearing demand
$41,672 23 %$40,417 22 %
Checking with interest37,675 2137,428 20
Savings24,114 1324,353 13
Money market59,611 3260,062 33
Time
20,963 1121,053 12
Total deposits$184,035 100 %$183,313 100 %
Total deposits as of March 31, 2026 were broadly stable compared to December 31, 2025, reflecting growth in the Private Bank, partially offset by lower commercial deposits given seasonality.
The following table presents an analysis of estimated insured/secured deposits as a percentage of total deposits:
Table 7: Uninsured and Insured/Secured Deposits
(dollars in millions)March 31, 2026December 31, 2025
Estimated uninsured deposits(1)
$87,165 $86,877 
Less: Uninsured affiliate deposits eliminated in consolidation11,614 11,555 
Less: Preferred deposits(1)(2)
6,552 6,923 
CFG adjusted estimated uninsured deposits, excluding preferred deposits
68,999 68,399 
Total estimated insured/secured deposits$115,036 $114,914 
Insured/secured deposits to total deposits63 %63 %
(1) As reported on CBNA’s Call Report.
(2) Represents uninsured deposits of states and political subdivisions that are secured or collateralized as required under state law.
Borrowed Funds
Total borrowed funds of $12.3 billion as of March 31, 2026 increased $1.0 billion compared to December 31, 2025, driven by an increase in senior and subordinated debt, given net issuances, and FHLB advances, partially offset by a decline in secured borrowings collateralized by auto loans as the associated portfolio runs off. For more information regarding our borrowed funds, see “Liquidity Risk” and Note 7.
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BUSINESS SEGMENTS
We have two reportable business segments: Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each business segment has a segment head that reports directly to the Chief Executive Officer, who has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. See Note 16 for more information regarding our business segments.
The following table presents certain financial data of our reportable business segments. Total business segment financial results differ from total consolidated financial results. These differences are reflected in Other non-segment operations, consisting primarily of treasury and community development, and include assets, liabilities, capital, revenues, provision (benefit) for credit losses, expenses, and income tax expense (benefit) not attributed to the Company’s reportable business segments.
Table 8: Selected Financial Data for Business Segments
Three Months Ended March 31,
Consumer BankingCommercial Banking
(dollars in millions)2026202520262025
Net interest income$1,309 $1,193 $456 $441 
Noninterest income299 297 263 215 
Total revenue1,608 1,490 719 656 
Noninterest expense1,028 954 334 327 
Profit (loss) before credit losses
580 536 385 329 
Net charge-offs71 86 64 77 
Income (loss) before income tax expense (benefit)
509 450 321 252 
Income tax expense (benefit)
131 114 78 56 
Net income (loss)
$378 $336 $243 $196 
Average Balances:
Total assets$83,870 $77,534 $67,737 $65,366 
Total loans and leases(1)
77,089 71,054 64,574 62,437 
Deposits133,126 125,728 45,354 42,178 
Interest-earning assets77,695 71,635 65,345 63,018 
(1) Includes LHFS.
Consumer Banking
Net interest income increased $116 million for the three months ended March 31, 2026, compared to the same period in 2025, driven by higher net interest margin and growth in average interest-earning assets.
Noninterest income increased $2 million for the three months ended March 31, 2026, compared to the same period in 2025. An increase in wealth fees primarily driven by growth in assets under management, largely from net inflows, was partially offset by a decline in mortgage banking fees reflective of lower MSR valuation results, net of hedge impact, lower servicing revenue, and higher production revenue.
Noninterest expense increased $74 million for the three months ended March 31, 2026, compared to the same period in 2025, driven primarily by salaries and benefits reflecting hiring related to the Private Bank and Private Wealth build-out.
Net charge-offs decreased $15 million for the three months ended March 31, 2026, compared to the same period in 2025, driven by education and other retail.
Commercial Banking
Net interest income increased $15 million for the three months ended March 31, 2026, compared to the same period in 2025, driven by growth in average interest-earning assets and slightly higher net interest margin.
Noninterest income increased $48 million for the three months ended March 31, 2026, compared to the same period in 2025, driven by capital markets fees reflecting higher M&A, loan syndication, and equity underwriting fees.
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Noninterest expense increased $7 million for the three months ended March 31, 2026, compared to the same period in 2025, driven primarily by salaries and benefits given strong capital markets fee performance.
Net charge-offs decreased $13 million for the three months ended March 31, 2026, compared to the same period in 2025, driven by CRE, partially offset by an increase in commercial and industrial.
RISK MANAGEMENT
We are committed to maintaining a strong, integrated, and proactive approach to the management of all risks to which we are exposed in pursuit of our business objectives. A key aspect of our Board’s responsibility as the main decision-making body is setting our risk appetite to ensure that the level of risk that we are willing to accept in the attainment of our strategic business and financial objectives is clearly understood.
To enable our Board to carry out its objectives, it has delegated authority for risk management activities, as well as governance and oversight of those activities, to a number of Board and executive management level risk committees. The Executive Risk Committee, chaired by the Chief Risk Officer, is responsible for oversight of risk across the enterprise and actively considers our inherent material risks, analyzes our overall risk profile, and seeks confirmation that the risks are being appropriately identified, assessed, and mitigated. Reporting to the Executive Risk Committee are the following committees covering specific areas of risk: Compliance and Operational Risk, Model Risk, Credit Policy, Asset Liability, Business Initiatives Review, and Conduct and Ethics.
There have been no significant changes in our risk management practices, risk framework, risk appetite, or credit risk management as described in “Risk Management” in our 2025 Form 10-K.
Credit Risk
Credit risk represents the potential for loss arising from the failure of a customer, counterparty, or issuer to perform in accordance with the contractual terms of an obligation. While the majority of our credit risk is associated with lending activities, we do engage with other financial counterparties for a variety of purposes including investing, asset and liability management, and trading activities. Given the financial impact of credit risk on our earnings and balance sheet, the assessment, approval, and management of credit risk represents a significant part of our overall risk management responsibility.
Our independent Credit Risk Function is responsible for reviewing and approving the credit risk appetite across all lines of business and credit products, approving larger and higher-risk credit transactions, monitoring portfolio performance, identifying problem credit exposures, and ensuring remedial management. Credit Risk actively monitors and manages concentrations of loan limits, loan types, industries, and geographies to ensure that our risk appetite is well balanced to achieve our goals.
We employ a comprehensive and integrated risk control program to proactively identify, measure, monitor, and mitigate existing and emerging credit risks across the credit life cycle including origination, account/portfolio management, and loss mitigation and recovery. For more information regarding our credit risk management practices, see “Credit Risk” in our 2025 Form 10-K.
Consumer
Our consumer banking portfolio is comprised of five retail categories of loans: residential mortgages, home equity, education, automobile, and other retail.
As discussed in our 2025 Form 10-K, we utilize LTV, along with other credit attributes, as part of our overall risk management analysis and monitoring of our real estate secured portfolio, as it is an important measure of collateral quality and potential loss severity. While LTV is primarily utilized at origination for underwriting purposes, we continue to monitor LTV distribution and trends to evaluate collateral risk and sensitivity to changes in property values.
LTV information on our outstanding residential mortgage and home equity portfolios is updated quarterly based on relevant home price indices. LTV is the ratio of the loan’s outstanding principal balance to the current property value estimate. For home equity and second mortgages, CLTV is the ratio of the first mortgage original principal balance and the second lien outstanding principal balance combined to the current property value estimate. The weighted-average CLTV for our real estate secured portfolio was 50% as of March 31, 2026 and December 31, 2025.
Citizens Financial Group, Inc. | 16

Commercial
Our commercial banking portfolio consists of traditional commercial and industrial loans, commercial leases, and commercial real estate loans.
As discussed in our 2025 Form 10-K, we utilize internal risk ratings to monitor credit quality for commercial loans and leases. Criticized balances include loans with an internal risk rating of Special Mention, Substandard Accrual, or Nonaccrual. Total commercial criticized balances of $6.1 billion at March 31, 2026 compared to $6.3 billion at December 31, 2025. For more information on internal risk ratings and the distribution of commercial loans and leases by vintage date and internal risk rating, see Note 4. In addition, see discussion of criticized balances below for our commercial and industrial and CRE portfolios.
Commercial and Industrial
The commercial and industrial portfolio includes both loans and leases made to commercial customers for use in normal business operations to finance working capital needs, equipment purchases, capital call facilities, or other projects/acquisitions. Commercial and industrial criticized balances of $2.5 billion at March 31, 2026 remained stable compared to December 31, 2025.
The following table presents our commercial and industrial loan portfolio by industry sector:
Table 9: Commercial and Industrial Loans by Industry Sector
March 31, 2026December 31, 2025
(dollars in millions)Balance
% of
Total Loans and Leases
Balance
% of
Total Loans and Leases
Industry sector
Finance and insurance
Capital call facilities$8,756 6 %$8,579 6 %
Secured private credit finance4,096 3 3,963 3 
Other finance and insurance5,268 4 4,633 3 
Other manufacturing3,561 2 3,604 3 
Technology3,117 2 3,203 2 
Accommodation and food services2,011 1 2,044 1 
Health, pharma, and social assistance2,486 2 2,368 2 
Professional, scientific, and technical services2,667 2 2,407 2 
Energy and related1,862 1 1,816 1 
Other services2,295 2 2,419 2 
Wholesale trade2,636 2 2,604 2 
Retail trade1,862 1 1,744 1 
Arts, entertainment, and recreation1,670 1 1,683 1 
Administrative and waste management1,597 1 1,486 1 
Automotive1,299 1 1,245 1 
Rental and leasing1,198 1 1,257 1 
Consumer products manufacturing721 1 717 1 
Other3,205 2 3,460 2 
Total commercial and industrial$50,307 35 %$49,232 35 %
Commercial Real Estate
The CRE portfolio consists of both commercial property and construction loans that support a wide range of property development and investment activities including, but not limited to, multifamily, office spaces, industrial facilities, and retail shopping centers. Commercial real estate criticized balances of $3.6 billion at March 31, 2026 remained stable compared to December 31, 2025. Approximately 95% of CRE loans remain current on payments as of March 31, 2026.
Citizens Financial Group, Inc. | 17

The following table presents our CRE loan portfolio by property type and state:
Table 10: Commercial Real Estate by Property Type and State
March 31, 2026December 31, 2025
(dollars in millions)Balance
% of
Total Loans and Leases
Balance
% of
Total Loans and Leases
Property type
Multifamily$8,919 6 %$9,196 6 %
Office
Credit tenant lease and life sciences(1)
1,908 1 2,043 1 
Other general office2,445 2 2,416 2 
Industrial2,315 2 2,369 2 
Retail2,648 2 2,714 2 
Co-op1,747 1 1,771 1 
Data center690 1 736 1 
Hospitality317 — 331 — 
Other3,293 2 3,004 2 
Total commercial real estate$24,282 17 %$24,580 17 %
State
New York$6,293 4 %$6,238 4 %
New Jersey2,905 2 2,899 2 
Pennsylvania2,016 1 2,166 2 
California2,944 2 2,775 2 
Massachusetts1,450 1 1,638 1 
Texas1,415 1 1,244 1 
Florida900 1 960 1 
Other Southeast(2)
2,109 2 2,265 1 
Other4,250 3 4,395 3 
Total commercial real estate$24,282 17 %$24,580 17 %
(1) Credit tenant lease includes loans to nationally recognized tenants with high credit ratings and life sciences includes loans to provide lab and office space for tenants involved in the study and development of scientific discoveries.
(2) Includes Georgia, Maryland, North Carolina, South Carolina, and Virginia.
Loan Asset Quality
Delinquency
We utilize credit scores provided by FICO and payment and delinquency status, among other data points, to monitor credit quality for retail loans. FICO credit scores represent current and historical national industry-wide consumer level credit performance data, which management believes are the strongest indicator of potential credit losses over the contractual life of the loan and a good predictor of a borrower’s future payment performance. A loan’s past due status is determined based on its contractual repayment terms or, if modified, based on its restructured terms.
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The following table presents an aging analysis of accruing and nonaccrual loans for our retail loan portfolio:
Table 11: Retail Loan Portfolio Analysis
March 31, 2026December 31, 2025
Days Past Due and AccruingDays Past Due and Accruing
Current30-5960-8990+NonaccrualCurrent30-5960-8990+Nonaccrual
Residential mortgages
98.58 %0.20 %0.10 %0.51 %0.61 %98.64 %0.27 %0.13 %0.40 %0.56 %
Home equity97.62 0.54 0.17 — 1.67 97.67 0.50 0.15 0.01 1.67 
Automobile95.33 2.63 0.81 — 1.23 95.37 2.55 0.87 — 1.21 
Education99.11 0.40 0.22 0.02 0.25 99.12 0.43 0.19 0.02 0.24 
Other retail97.61 0.77 0.50 — 1.12 97.44 0.86 0.57 — 1.13 
Total retail98.23 %0.42 %0.18 %0.26 %0.91 %98.26 %0.46 %0.19 %0.21 %0.88 %
Loans that are 90 days or more past due and accruing are not placed on nonaccrual status and continue to accrue interest if they are (i) adequately secured by collateral, in the process of collection, and reasonably expected to be restored to current status, (ii) managed in homogeneous portfolios with specified charge-off timeframes adhering to regulatory guidelines, or (iii) insured or guaranteed by a U.S. government agency.
For more information on the aging of accruing and nonaccrual retail loans and the distribution of retail loans by vintage date and FICO score, see Note 4.
Nonperforming Assets
Nonaccrual loans and leases are those on which the accrual of interest is suspended and excludes LHFS, loans insured or guaranteed by a U.S. government agency, and loans accounted for at fair value. For more information on nonaccrual loans and leases, see Note 4.
The following table presents nonaccrual loans and leases:
Table 12: Nonaccrual Loans and Leases
(dollars in millions)March 31, 2026December 31, 2025Change Percent
Commercial and industrial$188 $277 ($89)(32)%
Commercial real estate679 618 61 10
Total commercial867 895 (28)(3)
Residential mortgages217 196 21 11
Home equity324 319 5 2
Automobile23 28 (5)(18)
Education21 20 1 5
Other retail45 46 (1)(2)
Total retail630 609 21 3
Nonaccrual loans and leases$1,497 $1,504 ($7)— %
Nonaccrual loans and leases to total loans and leases1.04 %1.05 %(1 bps)
Allowance for loan and lease losses to nonaccrual loans and leases1311292 %
Allowance for credit losses to nonaccrual loans and leases1461451 %
Nonaccrual loans and leases as of March 31, 2026 declined slightly compared to December 31, 2025, reflecting improvement in commercial driven by commercial and industrial, partially offset by an increase in retail primarily driven by mortgage.
Other real estate owned represents property acquired through foreclosure or other proceedings and totaled $17 million and $19 million, respectively, as of March 31, 2026 and December 31, 2025.
Allowance for Credit Losses
The ACL, comprised of the ALLL and the allowance for unfunded lending commitments, is maintained at a level the Company believes to be appropriate to absorb expected lifetime credit losses over the contractual life of a loan or lease and on unfunded lending commitments, inclusive of recoveries. For additional information regarding the ACL, see “Critical Accounting Estimates – Allowance for Credit Losses” and Note 4 in this report, and Note 4 in our 2025 Form 10-K.
Citizens Financial Group, Inc. | 19

The following table presents the ACL and associated coverage ratio for our loan and lease portfolios:
Table 13: Allocation of the ACL and Related Coverage Ratios by Portfolio
March 31, 2026December 31, 2025
(dollars in millions)Loans and LeasesAllowance
Coverage Ratio
% of Total Loans and Leases(1)
Loans and LeasesAllowance
Coverage Ratio
% of Total Loans and Leases(1)
Allowance for Loan and Lease Losses
Commercial and industrial$50,307 $560 1.11 %35 %$49,232 $508 1.03 %35 %
Commercial real estate24,282 555 2.28 17 24,580 550 2.24 17 
Total commercial74,589 1,115 1.50 52 73,812 1,058 1.43 52 
Residential mortgages35,404 209 0.59 25 35,024 225 0.64 25 
Home equity19,449 121 0.62 13 19,069 126 0.66 13 
Automobile1,863 8 0.42 1 2,310 10 0.42 2 
Education8,340 253 3.03 6 8,416 261 3.10 6 
Other retail4,022 252 6.30 3 4,061 263 6.48 3 
Total retail69,078 843 1.22 48 68,880 885 1.28 48 
Total loans and leases$143,667 $1,958 1.36 %100 %$142,692 $1,943 1.36 %100 %
Allowance for Unfunded Lending Commitments
Commercial(2)
$189 1.75 %$194 1.70 %
Retail(3)
38 1.27 46 1.35 
Total allowance for unfunded lending commitments
227 240 
Allowance for credit losses$143,667 $2,185 1.52 %$142,692 $2,183 1.53 %
(1) Represents the percentage of each loan category to total loans and leases.
(2) Coverage ratio includes total commercial allowance for unfunded lending commitments and total commercial allowance for loan and lease losses in the numerator and total commercial loans and leases in the denominator.
(3) Coverage ratio includes total retail allowance for unfunded lending commitments and total retail allowance for loan losses in the numerator and total retail loans in the denominator.
The ACL as of March 31, 2026 increased $2 million compared to December 31, 2025, reflecting consideration for economic uncertainty and targeted risk concerns, partially offset by improved loan mix, given runoff of certain retail portfolios, and lower general office reserves.
The following table presents the net charge-off ratio for our loan and lease portfolios:
Table 14: Ratio of Net Charge-Offs to Average Loans and Leases
Three Months Ended March 31,
20262025
(dollars in millions)Net Charge-OffsAverage BalanceRatioNet Charge-OffsAverage BalanceRatio
Commercial and industrial$35 $50,140 0.28 %$30 $43,599 0.28 %
Commercial real estate38 24,401 0.64 51 27,013 0.77 
Total commercial 73 74,541 0.40 81 70,612 0.47 
Residential mortgages(2)35,090 (0.02)— 32,872 0.01 
Home equity2 19,230 0.04 — 16,647 (0.01)
Automobile2 2,090 0.35 8 4,394 0.73 
Education16 8,442 0.80 51 10,690 1.92 
Other retail47 4,017 4.74 60 4,495 5.46 
Total retail65 68,869 0.38 119 69,098 0.70 
Total loans and leases$138 $143,410 0.39 %$200 $139,710 0.58 %
For the three months ended March 31, 2026, net charge-offs decreased $62 million and the net charge-off ratio decreased 19 basis points compared to the same period in 2025, reflecting a decrease in retail given a $25 million charge-off resulting from the sale of education loans in the first quarter of 2025 and a decrease in CRE.
Citizens Financial Group, Inc. | 20

Market Risk
Market risk refers to potential losses arising from changes in interest rates, foreign exchange rates, equity prices, commodity prices, and/or other relevant market rates or prices. Modest market risk arises from trading activities that serve customer needs, including the hedging of interest rate and foreign exchange risks. As described below, the market risk arising from our non-trading banking activities, such as the origination of loans and deposit gathering, is more significant. We have established enterprise-wide policies and methodologies to identify, measure, monitor, and report market risk. We actively manage market risk for both non-trading and trading activities.
Non-Trading Risk
Our non-trading banking activities expose us to market risk. This market risk is composed of interest rate risk, as we have no commodity risk and de minimis direct currency and equity risk. We also have market risk related to capital markets loan originations, as well as the valuation of our MSRs. There have been no significant changes in our sources of interest rate risk, interest rate risk practices, risk framework, metrics, or assumptions as described in “Market Risk – Non-Trading Risk” in our 2025 Form 10-K.
The table below presents the sensitivity of net interest income to various parallel yield curve shifts from the market implied forward yield curve. Our policies involve measuring exposures as a percentage change in net interest income over the next year due to either instantaneous or gradual parallel changes in rates relative to the market implied forward yield curve. As the following table illustrates, our balance sheet is slightly asset sensitive; net interest income would benefit from an increase in interest rates, while exposure to a decline in interest rates is within limits established and monitored by senior management. While an instantaneous and severe shift in interest rates is included in this analysis, we believe that any actual shift in interest rates would be more gradual and, therefore, have a more modest impact.
Table 15: Sensitivity of Net Interest Income
Estimated % Change in Net Interest Income over 12 Months
Basis pointsMarch 31, 2026December 31, 2025
Gradual Change in Interest Rates
+2001.6 %2.0 %
+1000.9 1.0 
-100(0.8)(1.1)
-200(1.7)(2.4)
Instantaneous Change in Interest Rates  
+2001.9 %1.8 %
+1001.3 1.1 
-100(1.7)(1.9)
-200(4.5)(4.8)
We continue to manage asset sensitivity within the scope of our policy, changing market conditions, and changes in our balance sheet. The Company’s base case net interest income assumes the forward-rate path implied by the period-end yield curve is realized. The rate risk exposure is then measured based on assumed changes from that base case rate path.
Our risk position is slightly asset sensitive to a gradual change in rates as of March 31, 2026, consistent with our position as of December 31, 2025. Our interest rate sensitivity incorporates the impact of changes in our balance sheet mix, including securities, loans, deposits, borrowed funds, and hedge activity. Receive-fixed swaps that offset our naturally asset-sensitive balance sheet represent the primary hedging tool utilized to manage overall asset sensitivity. Pay-fixed swaps against our securities portfolio are also utilized to protect capital by reducing AOCI volatility.
Citizens Financial Group, Inc. | 21

We use a valuation measure of exposure to structural interest rate risk, EVE, as a supplement to net interest income simulations. EVE complements net interest income simulation analysis as it estimates risk exposure over a long-term horizon. EVE measures the extent to which the economic value of assets, liabilities, and off-balance sheet instruments may change in response to fluctuations in interest rates. This analysis is highly dependent upon assumptions applied to assets and liabilities with non-contractual maturities. We employ sophisticated models for prepayments and deposit pricing and attrition, which provide a granular view of cash flows based on the unique characteristics of the underlying products and customer segments. The change in value is expressed as a percentage of regulatory capital.
We use interest rate derivative contracts as part of our ALM strategy to manage exposure to the variability in the interest cash flows on our floating-rate assets and wholesale funding, the variability in the fair value of AFS securities, and to hedge market risk on fixed-rate capital markets debt issuances.
The following table presents interest rate derivative contracts that we have entered into as of March 31, 2026 and December 31, 2025:
Table 16: Interest Rate Hedges Used to Manage Non-Trading Interest Rate Exposure
March 31, 2026December 31, 2025
Weighted AverageWeighted Average
(dollars in millions)Notional AmountMaturity (Years)Fixed RateReset Rate Notional AmountMaturity (Years)Fixed RateReset Rate
Fair value hedges:
Asset conversion swaps:
AFS securities:
Pay fixed/receive SOFR$5,826 3.9 3.8 %3.7 %$6,608 3.8 3.8 %3.9 %
Total fair value hedges$5,826 $6,608 
Cash flow hedges:
Asset conversion swaps:
Loans:
Swaps
Receive fixed/pay SOFR$31,750 1.0 3.4 3.7 $30,750 1.0 3.4 3.9 
Receive fixed/pay SOFR - forward-starting17,000 3.3 3.6 3.6 17,000 3.3 3.6 3.3 
Basis swaps
Receive SOFR/pay 1-month term SOFR11,000 0.7 — 3.7/3.712,000 0.8 — 3.9/3.7
Receive SOFR/pay 1-month term SOFR - forward-starting— — — — 1,000 1.0 — 3.9/3.7
Total cash flow hedges$59,750 $60,750 
Total hedges$65,576 $67,358 
Included in AOCI are net losses from terminated swaps of $185 million that will reduce net interest income by $62 million in the second quarter of 2026, $52 million in the third quarter of 2026, $27 million in the fourth quarter of 2026, and $44 million thereafter.
Capital Markets
A key component of our capital markets activities is the underwriting and distribution of corporate credit facilities to finance M&A transactions or other corporate purposes for our clients. We have a rigorous risk management process around these activities, including a limit structure capping our underwriting risk, potential loss, and sub-limits for specific asset classes. Further, the ability to approve underwriting exposure is delegated only to senior level individuals in the credit risk management and capital markets organizations with each transaction, at a minimum, requiring approval of one business approver and one credit approver. Such approvals are frequently handled in the context of a committee meeting forum known as the Loan Underwriting Approval Committee.
Mortgage Servicing Rights    
We have market risk associated with the value of residential MSRs, which are impacted by various types of inherent risks, including duration, basis, convexity, volatility, and yield curve.
Citizens Financial Group, Inc. | 22

As part of our overall risk management strategy we enter into various freestanding derivatives, such as interest rate swaps, interest rate swaptions, interest rate futures, and forward contracts to purchase mortgage-backed securities to economically hedge the changes in fair value of our MSRs. For more information regarding the fair value of our MSRs and associated derivatives see Note 5 and Note 8.
As with our traded market risk-based activities, earnings at risk excludes the impact of MSRs. MSRs are captured under our single price risk management framework that is used for calculating a management VaR consistent with the definition used by banking regulators.
Trading Risk
We are exposed to market risk primarily through client facilitation activities from certain derivative and foreign exchange products as well as underwriting and market making activities. Market risk exposure arises from fluctuations in interest rates, basis spreads, volatility, foreign exchange rates, equity prices, and credit spreads across various financial instruments. There have been no significant changes in our market risk governance, market risk measurement, or market risk practices including VaR, stressed VaR, sensitivity analysis, stress testing, VaR model review and validation, and VaR backtesting as described in “Market Risk – Trading Risk” in our 2025 Form 10-K.
Market Risk Regulatory Capital
The U.S. banking regulators’ “Market Risk Rule” covers the calculation of market risk capital. Under this rule, all of our client facing trades and associated hedges maintain a low net risk and qualify as “covered positions.” The internal management VaR measure is calculated based on the same population of trades that is utilized for regulatory VaR.
Table 17: Results of Modeled and Non-Modeled Measures for Regulatory Capital Calculations
(dollars in millions)For the Three Months Ended March 31, 2026For the Three Months Ended March 31, 2025
Market Risk Category 
Period End
Average
HighLowPeriod EndAverageHighLow
Interest Rate$1 $1 $1 $— $1 $2 $3 $— 
Foreign Exchange Currency Rate— — — — — — — — 
Credit Spread— 1 1 — 1 2 3 1 
Commodity— — — — — — — — 
General VaR1 1 2 1 2 2 4 1 
Specific Risk VaR— — — — — — — — 
Total VaR$1 $1 $2 $1 $2 $2 $4 $1 
Stressed General VaR$9 $4 $9 $2 $10 $10 $15 $6 
Stressed Specific Risk VaR— — — — — — — — 
Total Stressed VaR$9 $4 $9 $2 $10 $10 $15 $6 
Market Risk Regulatory Capital$16 $36 
Specific Risk Not Modeled Add-on20 27 
de Minimis Exposure Add-on16 1 
Total Market Risk Regulatory Capital$52 $64 
Market Risk-Weighted Assets$653 $804 
Liquidity Risk
We consider the effective and prudent management of liquidity, defined as our ability to meet our obligations when they come due, fundamental to our safety and soundness. As a financial institution, we must maintain operating liquidity to meet expected daily and forecasted cash flow requirements, as well as contingent liquidity to meet unexpected and stress-scenario funding requirements. Reflecting the importance of meeting all unexpected and stress-scenario funding requirements, we identify and manage contingent liquidity, consisting of cash balances at the FRB, unencumbered high-quality liquid securities, and unused FHLB borrowing capacity. Separately, we also identify and manage asset liquidity as a subset of contingent liquidity, consisting of cash balances at the FRB and unencumbered high-quality liquid securities. We maintain additional secured borrowing capacity at the FRB discount window, but do not view this as a primary means of funding, but rather a potential source in a stressed environment or during a market disruption. We manage liquidity at the consolidated enterprise level and at each material legal entity.
Citizens Financial Group, Inc. | 23

Liquidity risk is the risk arising from the inability to meet our obligations when they come due. We must maintain adequate funding to meet current and future obligations, including customer loan requests, deposit maturities and withdrawals, debt service, leases, and other cash commitments, under both normal operating conditions and periods of company-specific and/or market stress.
Liquidity risk is measured and managed by the Funding and Liquidity unit within our Treasury group in accordance with policy guidelines promulgated by our Board and the Asset Liability Committee. The Funding and Liquidity unit is responsible for maintaining a liquidity management framework that effectively manages liquidity risk. Processes within this framework include, but are not limited to, regular and comprehensive reporting, including current levels versus threshold limits for a broad set of liquidity metrics and early warning indicators, explanatory commentary relating to emerging risk trends and, as appropriate, recommended remedial strategies, liquidity stress testing, contingency funding plans, and collateral management.
Our Funding and Liquidity unit’s primary goals are to deliver and maintain prudent levels of operating liquidity to support expected and projected funding requirements; contingent liquidity to support unexpected funding requirements resulting from idiosyncratic, systemic, and combination stress events; and regulatory liquidity requirements in a timely manner from stable and cost-efficient funding sources. We seek to accomplish these goals by funding loans with stable deposits, by prudently controlling dependence on wholesale funding, particularly short-term unsecured funding, and by maintaining ample available liquidity, including a contingent liquidity buffer of unencumbered high-quality loans and securities.
The Funding and Liquidity unit monitors a variety of liquidity and funding metrics and early warning indicators, including specific risk thresholds limits. These monitoring tools are broadly classified as follows:
•Current liquidity sources and capacities, including cash balances at the FRB, free and liquid securities, and secured borrowing capacity at the FHLB and FRB discount window;
•Liquidity stress sources, including idiosyncratic, systemic, and combined stresses, in addition to evolving regulatory requirements; and
•Current and prospective exposures, including secured and unsecured wholesale funding, and spot and cumulative cash-flow gaps across a variety of horizons.
Further, certain of these metrics are monitored individually for CBNA and for our consolidated enterprise on a daily basis, including cash position, unencumbered securities, asset liquidity, and available FHLB borrowing capacity. In order to identify emerging trends and risks and inform funding decisions, specific metrics are also forecasted over a one-year horizon.
We rely on customer deposits to be our primary stable and low-cost source of funding. Our other funding sources are dependent on our ability to securitize loans in secondary markets, raise funds in the debt and equity capital markets, pledge loans and/or securities for borrowing from the FHLB, pledge securities as collateral for borrowing under repurchase agreements, and sell AFS securities. In addition, we maintain a contingency funding plan designed to ensure that liquidity sources are sufficient to meet ongoing obligations and commitments, particularly in a stressed environment or during a market disruption. The plan identifies members of the liquidity contingency team and provides a framework for management to follow, including notification and escalation of potential liquidity stress events.
As of March 31, 2026:
•Organically generated deposits continue to be our primary source of funding, resulting in a consolidated period-end loan-to-deposit ratio, excluding LHFS, of 78.1%;
•Our total available liquidity, comprised of contingent liquidity and available discount window capacity, was approximately $91.8 billion:
◦Contingent liquidity was $73.7 billion, consisting of unencumbered high-quality liquid securities of $39.4 billion, unused FHLB capacity of $23.2 billion, and cash balances at the FRB of $11.1 billion; and
◦Available discount window capacity was $18.1 billion, defined as available total borrowing capacity from the FRB based on identified collateral, which is primarily secured by non-mortgage commercial and retail loans.
For a summary of our sources and uses of cash by type of activity for the three months ended March 31, 2026 and 2025, see the Consolidated Statements of Cash Flows in Item 1.
Citizens Financial Group, Inc. | 24

Parent Company Liquidity
Our Parent Company’s primary sources of cash are dividends and interest received from CBNA resulting from investing in bank equity and subordinated debt as well as externally issued preferred stock, senior debt, and subordinated debt. Uses of cash include the routine cash flow requirements as a bank holding company, including periodic share repurchases and payments of dividends, interest, and expenses; the needs of subsidiaries, including CBNA for additional equity and, as required, its need for debt financing; and the support for extraordinary funding requirements when necessary. To the extent the Parent Company relies on wholesale borrowings, uses also include payments of related principal and interest.
During the three months ended March 31, 2026, the Parent Company issued $400 million of 5.299% fixed-reset subordinated notes due 2036.
Our Parent Company’s cash and cash equivalents represent a source of liquidity that can be used to meet various needs and totaled $2.4 billion and $2.3 billion as of March 31, 2026 and December 31, 2025, respectively.
During the three months ended March 31, 2026 and 2025, the Parent Company declared dividends on common stock of $198 million and $186 million, respectively, and declared dividends on preferred stock of $33 million.
During the three months ended March 31, 2026 and 2025, the Parent Company repurchased $300 million and $200 million, respectively, of its outstanding common stock.
CBNA Liquidity
As CBNA’s primary business involves taking deposits and making loans, a key role of liquidity management is to ensure that customers have timely access to funds. Liquidity management also involves maintaining sufficient liquidity to repay wholesale borrowings, pay operating expenses, and support extraordinary funding requirements when necessary. In the ordinary course of business, the liquidity of CBNA is managed by matching sources and uses of cash. The primary sources of bank liquidity include deposits from our consumer and commercial customers; payments of principal and interest on loans and debt securities; and wholesale borrowings, as needed. The primary uses of bank liquidity include withdrawals and maturities of deposits; payment of interest on deposits; funding of loans and related commitments; and funding of securities purchases. To the extent that CBNA relies on wholesale borrowings, uses also include payments of related principal and interest.
During the three months ended March 31, 2026, CBNA issued $750 million of 4.192% fixed-to-floating rate senior notes due 2029.
Credit Ratings
Credit ratings assigned by agencies such as Moody’s, Standard and Poor’s, and Fitch impact our access to unsecured wholesale market funds and to large uninsured customer deposits and are presented in the table below. We currently have a “stable” outlook at Standard & Poor’s, a “stable” outlook at Moody’s, and a “positive” outlook at Fitch. Changes in our public credit ratings could affect both the cost and availability of our wholesale funding.
Table 18: Credit Ratings
 March 31, 2026
 
Moody’s  
Standard &
Poor’s
Fitch  
Citizens Financial Group, Inc.:   
Long-term issuerBaa1BBB+BBB+
Short-term issuerNRA-2F1
Subordinated debtBaa1BBBBBB
Preferred StockBaa3BB+BB
Citizens Bank, National Association:
Long-term issuerA3A-BBB+
Short-term issuer(P) P-2A-2F1
Long-term depositsA1NRA-
Short-term depositsP-1NRF1
 NR = Not rated
Citizens Financial Group, Inc. | 25

Regulatory liquidity requirements represent another key driver of systemic liquidity conditions and management practices, with the FRB and OCC regularly evaluating our liquidity as part of the overall supervisory process. For further discussion, see the “Liquidity Requirements” section under “Regulation and Supervision” in our 2025 Form 10-K.
Off-Balance Sheet Arrangements
We engage in a variety of activities that are not reflected in our Consolidated Balance Sheets that are generally referred to as “off-balance sheet arrangements.” For more information on these types of activities, see Note 11.
Operational Risk
Operational risk is the risk of loss due to human error, third-party performance failures, or inadequate or failed internal systems and controls and includes certain risks such as fraud, legal, and natural disasters. To mitigate these risks, we maintain a comprehensive system of internal controls designed to identify, assess, and monitor potential threats to our operations. Our risk management framework includes regular audits, employee training, cybersecurity measures, and business continuity planning. We continuously evaluate and enhance these controls to adapt to evolving risks and regulatory requirements, ensuring the integrity, reliability, and efficiency of our operations.
Cybersecurity
The Company’s Cybersecurity Program (“CSP”) drives an end-to-end, continuous process that protects our customers, colleagues, assets, premises, systems, and information (electronic and non-electronic), and is designed to ensure compliance with current and emerging federal and state laws and regulations. The CSP is designed to ensure the effective implementation of the Corporate Security and Resilience Operating Model across all business lines of the Company and is under the supervision of the Chief Security Officer.
The CSP is designed to assess and mitigate threats and risks to the Company. New and emerging threats are assessed through an intelligence lifecycle, which includes threat modeling. In addition, risk assessment processes drive risk identification and measurement related to security. Once risks are identified and measured, the Company’s Enterprise Risk Management Governance Framework is leveraged to track and mitigate them. Control testing is utilized to demonstrate that risks are managed effectively, identify gaps in expected control operation, and develop appropriate remediation plans, in order to manage risk to the Company within tolerable limits.
The Company regularly reviews the nature of its business activities and modifies the CSP as appropriate. Many of the elements of the CSP are related to cyber defense and are in place to reduce our risk to a wide range of potential cyber threats that may target our assets and information daily. The effectiveness of the CSP is assessed and measured periodically by various lines of defense within the Company and is conducted primarily through risk assessments, assurance testing, and an independent audit. External organizations are also routinely engaged to assess our CSP and test our perimeter defenses. The effectiveness of the CSP is reported periodically to the appropriate governance committees. For more information regarding our cybersecurity risk management practices and governance, see Item 1C in our 2025 Form 10-K.
Compliance Risk
Financial institutions are subject to many laws, rules, and regulations at both the federal and state levels. These broad-based laws, rules, and regulations include, but are not limited to, expectations relating to anti-money laundering, lending limits, client privacy, fair lending, prohibitions against unfair, deceptive, or abusive acts or practices, protections for military members as they enter active duty, and community reinvestment. Adherence to the increasing volume and complexity of regulatory changes can increase our overall compliance risk. As such, we utilize various resources to help ensure expectations are met, including a team of compliance experts dedicated to ensuring our conformance with all applicable laws, rules, and regulations. Our colleagues receive training for several broad-based laws and regulations including, but not limited to, anti-money laundering and customer privacy. Colleagues engaged in lending activities also receive training for laws and regulations related to flood disaster protection, equal credit opportunity, fair lending, and/or other courses related to the extension of credit. We hold ourselves to a high standard for adherence to compliance management and seek to continuously enhance our performance.
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CAPITAL
As a bank and financial holding company, we are subject to regulation and supervision by the FRB. Our banking subsidiary, CBNA, is a national banking association primarily regulated by the OCC. See “Executive Summary - Regulatory Developments” in this report and “Regulation and Supervision” in our 2025 Form 10-K for more information.
Capital Adequacy Process
Our assessment of capital adequacy begins with our Board-approved risk appetite and risk management framework. This framework provides for the identification, measurement, and management of material risks. There have been no significant changes to our capital adequacy risk appetite and risk management framework as described in “Capital” in our 2025 Form 10-K.
The FRB regularly supervises and evaluates our capital adequacy and capital planning processes, including the submission of an annual capital plan approved by our Board of Directors or one of its committees. Under the FRB’s capital requirements, we must maintain capital ratios above the sum of the regulatory minimum and SCB requirement to avoid restrictions on capital distributions and discretionary bonus payments. The FRB utilizes the supervisory stress test to determine our SCB, which is re-calibrated with each biennial supervisory stress test and updated annually to reflect our planned common stock dividends. As an institution subject to Category IV standards, we are subject to biennial supervisory stress testing in even-numbered years. In August 2025, the FRB provided us with our updated SCB requirement of 4.5%, which is effective from October 1, 2025 to September 30, 2026. However, in February 2026, the SCB effective date was moved from October 1, 2026 to October 1, 2027 because the FRB extended the notification deadlines while its enhanced transparency proposal and related stress test model changes remain under public comment and will not be finalized before the 2026 supervisory stress test, resulting in our SCB remaining in place until October 1, 2028, pending other regulatory actions.
Regulations relating to capital planning, regulatory reporting, stress testing, and capital buffer requirements applicable to firms like us are presently subject to rulemaking and potential further guidance and interpretation by the applicable federal regulators. We will continue to evaluate the impact of these and any other regulatory changes, including their potential resultant changes in our regulatory and compliance costs.
For more information on our capital adequacy process, see “Capital” in our 2025 Form 10-K.
Regulatory Capital Ratios and Capital Composition
Under the current U.S. Basel III capital framework, we, and our banking subsidiary, CBNA, must meet the following specific minimum requirements: CET1 capital ratio of 4.5%, Tier 1 capital ratio of 6.0%, Total capital ratio of 8.0%, and Tier 1 leverage ratio of 4.0%. As a bank holding company, our SCB of 4.5% is imposed on top of the three minimum risk-based capital ratios listed above, and a CCB of 2.5% is imposed on top of the three minimum risk-based capital ratios listed above for CBNA.
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For additional discussion of the U.S. Basel III capital framework and its related application, see “Regulation and Supervision” in our 2025 Form 10-K. The table below presents the regulatory capital ratios for CFG and CBNA under the U.S. Basel III Standardized rules:
Table 19: Regulatory Capital Ratios Under the U.S. Basel III Standardized Rules
March 31, 2026December 31, 2025
(dollars in millions)AmountRatioAmountRatio
Required Minimum Capital Ratio(1)
CET1 capital
CFG$18,178 10.5 %$18,240 10.6 %9.0 %
CBNA20,871 12.1 20,946 12.3 7.0 
Tier 1 capital
CFG20,289 11.7 20,351 11.9 10.5 
CBNA20,871 12.1 20,946 12.3 8.5 
Total capital
CFG23,751 13.7 23,654 13.8 12.5 
CBNA24,084 14.0 24,135 14.1 10.5 
Tier 1 leverage
CFG20,289 9.3 20,351 9.5 4.0 
CBNA20,871 9.6 20,946 9.8 4.0 
Risk-weighted assets
CFG173,268 171,493 
CBNA172,259 170,656 
Quarterly adjusted average assets(2)
CFG218,192 215,321 
CBNA217,215 214,310 
(1) Represents minimum requirement under the current capital framework plus the SCB of 4.5% and CCB of 2.5% for CFG and CBNA, respectively. The SCB and CCB are not applicable to the Tier 1 leverage ratio.
(2) Represents total average assets less certain amounts deducted from Tier 1 capital.
At March 31, 2026, CFG’s CET1, Tier 1, and Total capital ratios decreased compared to December 31, 2025. Common share repurchases, dividends, and a $1.8 billion increase in RWA were partially offset by net income. Higher commercial and industrial loans was the key driver for the increase in RWA.
At March 31, 2026, CBNA’s CET1, Tier 1, and Total capital ratios decreased compared to December 31, 2025. Dividend payments to the Parent Company and a $1.6 billion increase in RWA were partially offset by net income. Higher commercial and industrial loans was the key driver for the increase in RWA.
At March 31, 2026, CFG’s and CBNA’s Tier 1 leverage ratio decreased compared to December 31, 2025, reflecting an increase in quarterly adjusted average assets and their respective changes in Tier 1 capital described above.
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The following table presents the components of our regulatory capital under the U.S. Basel III capital framework:
Table 20: Capital Composition Under the U.S. Basel III Capital Framework
(dollars in millions)March 31, 2026December 31, 2025
Total common stockholders' equity$24,061 $24,206 
Adjustments:
Net unrealized (gains)/losses recorded in AOCI, net of tax:
Debt securities1,684 1,603 
Derivatives159 118 
Unamortized net periodic benefit costs245 249 
Deductions:
Goodwill, net of deferred tax liability(7,796)(7,763)
Other intangible assets, net of deferred tax liability(101)(104)
Deferred tax assets that arise from tax loss and credit carryforwards(74)(69)
Total CET1 capital
18,178 18,240 
Qualifying preferred stock 2,111 2,111 
Total Tier 1 capital
20,289 20,351 
Qualifying subordinated debt(1)
1,374 1,239 
Allowance for credit losses2,185 2,183 
Exclusions from Tier 2 capital:
Allowance on PCD assets(97)(119)
Adjusted allowance for credit losses2,088 2,064 
    Total capital$23,751 $23,654 
(1) As of March 31, 2026 and December 31, 2025, there is no non-qualifying subordinated debt excluded from regulatory capital. See Note 7 for more details on our outstanding subordinated debt.
Capital Transactions
We completed the following capital transactions during the three months ended March 31, 2026:
•Repurchased $300 million of our outstanding common stock;
•Declared quarterly common stock dividends of $0.46 per share, aggregating to $198 million; and
•Declared preferred stock dividends aggregating to $33 million.
For additional detail regarding our common and preferred stock dividends see Note 10.
On June 13, 2025, we announced that our Board of Directors increased the capacity of our common share repurchase program to $1.5 billion, an increase of $1.2 billion above the $300 million of capacity remaining under the prior June 2024 authorization. All future capital distributions are subject to consideration and approval by our Board of Directors prior to execution. The timing and amount of future dividends and share repurchases will depend on various factors, including our capital position, financial performance, balance sheet growth, market conditions, and regulatory considerations.
AOCI Impact on Regulatory Capital
Under the current applicable regulatory capital rules we have made the AOCI opt-out election, which enables us to exclude components of AOCI from regulatory capital. As noted in the “Executive Summary - Regulatory Developments” section of this report, the regulatory agencies have issued a proposal that would require most elements of AOCI to be recognized in regulatory capital for non-Category I and II banking organizations like us, subject to a five-year transition period.
In light of this potential change, the Company considers capital ratios including the AOCI impact from securities and pension when evaluating capital utilization and adequacy, in addition to capital ratios defined by the regulatory agencies. These capital ratios are intended to complement our regulatory capital ratios and are viewed by management as useful measures reflective of the level of capital available to withstand unexpected market conditions. See “Non-GAAP Financial Measures” for more information.
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The following table presents our regulatory capital ratios including the AOCI impact from securities and pension:
Table 21: AOCI Impact on Regulatory Capital
March 31, 2026
CFGCBNA
(dollars in millions)CET1Tier 1TotalCET1Tier 1Total
Regulatory capital, including AOCI impact:
Regulatory capital
$18,178 $20,289 $23,751 $20,871 $20,871 $24,084 
Unrealized gains (losses) on securities and pension(1,929)(1,929)(1,929)(1,911)(1,911)(1,911)
Deferred tax assets - securities and pension AOCI(38)(38)(38)(41)(41)(41)
Regulatory capital, including AOCI impact (non-GAAP)$16,211 $18,322 $21,784 $18,919 $18,919 $22,132 
Risk-weighted assets, including AOCI impact:
Risk-weighted assets
$173,268 $173,268 $173,268 $172,259 $172,259 $172,259 
Unrealized gains (losses) on securities and pension(525)(525)(525)(507)(507)(507)
Deferred tax assets - securities and pension AOCI1,687 1,687 1,687 1,713 1,713 1,713 
Risk-weighted assets, including AOCI impact (non-GAAP)
$174,430 $174,430 $174,430 $173,465 $173,465 $173,465 
Ratio:
Regulatory capital ratio
10.5 %11.7 %13.7 %12.1 %12.1 %14.0 %
Regulatory capital ratio, including AOCI impact (non-GAAP)
9.3 %10.5 %12.5 %10.9 %10.9 %12.8 %
CRITICAL ACCOUNTING ESTIMATES
Our Consolidated Financial Statements included in this Report are prepared in accordance with GAAP, requiring us to establish accounting policies and make estimates and assumptions that affect reported amounts.
An accounting estimate requires assumptions and judgments about uncertain matters that could have a material effect on our Consolidated Financial Statements. Estimates are made using facts and circumstances known at a point in time. Changes in those facts and circumstances could produce results substantially different from those estimates. Our most significant accounting policies and estimates and their related application are discussed below. For additional information regarding fair value measurements and goodwill, see “Critical Accounting Estimates” in our 2025 Form 10-K.
Allowance for Credit Losses
The ACL of $2.2 billion at March 31, 2026 increased $2 million compared to December 31, 2025, reflecting consideration for economic uncertainty and targeted risk concerns, partially offset by improved loan mix, given runoff of certain retail portfolios, and lower general office reserves.
As of March 31, 2026, our ACL economic forecast over a two-year reasonable and supportable period contemplates a mild recession, reflecting uncertainties related to the implementation of tariffs and protectionist trade policies, inflationary pressures, the impact of higher energy prices, and geopolitical tensions. This forecast is generally applied to the retail and commercial and industrial portfolios and projects peak unemployment of approximately 5.3% and a start-to-trough real GDP decline of approximately 0.5%, consistent with peak unemployment and start-to-trough real GDP decline projections at December 31, 2025. More severe economic scenarios are applied to certain portfolios, such as CRE general office, with peak unemployment of approximately 9.5% and a start-to-trough real GDP decline of approximately 4.4%, compared to peak unemployment of approximately 9.4% and a start-to-trough real GDP decline of approximately 4.4% at December 31, 2025.
Our determination of the ACL is sensitive to changes in forecasted macroeconomic conditions during the reasonable and supportable forecast period. To illustrate this sensitivity, we applied a more pessimistic scenario than that described above which reflects deeper real GDP contraction across our two-year reasonable and supportable forecast period with peak unemployment of approximately 6.8% and a start-to-trough real GDP decline of approximately 2.1%. Excluding consideration of qualitative adjustments, this scenario would result in a quantitative lifetime loss estimate of approximately 1.4x our modeled period-end ACL, or an increase of approximately $700 million. This analysis relates only to the modeled credit loss estimate and not to the overall period-end ACL, which includes qualitative adjustments.
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Because several quantitative and qualitative factors are considered in determining the ACL, this sensitivity analysis does not necessarily reflect the nature and extent of future changes in the ACL or even what the ACL would be under these economic circumstances. The sensitivity analysis is intended to provide insights into the impact of adverse changes in the macroeconomic environment and the corresponding impact to modeled loss estimates. The hypothetical determination does not incorporate the impact of management judgment or other qualitative factors that could be applied in the actual estimation of the ACL and does not imply any expectation of future deterioration in our loss rates.
It remains difficult to estimate how changes in economic forecasts might affect our ACL because such forecasts consider a wide variety of variables and inputs, and changes in the variables and inputs may not occur at the same time or in the same direction, and such changes may have differing impacts by product type. The variables and inputs may be idiosyncratically affected by risks to the economy, including changing monetary and fiscal policies and inflationary trends. Changes in one or multiple of the key macroeconomic variables may have a material impact on our estimation of expected credit losses.
For additional information regarding the ACL, see Note 4 and “Critical Accounting Estimates - Allowance for Credit Losses” and Note 4 in our 2025 Form 10-K.
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ACCOUNTING AND REPORTING DEVELOPMENTS
Accounting standards issued but not adopted as of March 31, 2026:
PronouncementSummary of GuidanceEffects on Financial Statements
Disaggregation of Income Statement Expenses

Issued November 2024
•Requires tabular disclosure of certain expense types, including employee compensation, depreciation, intangible asset amortization, and selling expenses.

•Requires a qualitative description of the amounts remaining in relevant expense captions that are not separately disaggregated quantitatively.

•Allows for adoption on either a prospective or retrospective basis.
•Required effective date: Annual financial statements for the year ending December 31, 2027, and interim reporting periods thereafter. Early adoption is permitted.

•We are currently evaluating the impact of this ASU on our required expense disclosures in the Consolidated Financial Statements.
Targeted Improvements to the Accounting for Internal-Use Software

Issued September 2025
•Eliminates all references to software project development stages and, as a result, requires entities to start capitalizing software costs when both of the following occur: 1) Management has authorized and committed to funding the software project, and 2) It is probable the project will be completed and the software will be used to perform the function intended.

•Requires software costs to be expensed as incurred prior to meeting the capitalization requirements noted above.

•Allows for adoption on a prospective, modified transition, or retrospective basis.
•Required effective date: January 1, 2028. Early adoption is permitted.

•We are currently evaluating the impact of this ASU on our Consolidated Financial Statements.
Purchased Loans

Issued November 2025
•Expands the scope of acquired financial assets subject to the gross-up approach under ASC 326 to include purchased seasoned loans, which must meet certain criteria outlined in the ASU.

•Purchased seasoned loans do not include credit cards, debt securities, and certain trade receivables.

•Provides for an irrevocable accounting policy election to measure the ACL on purchased seasoned loans using the amortized cost basis, rather than unpaid principal balance, if a method other than a discounted cash flow method is utilized to estimate expected credit losses.

•Requires adoption on a prospective basis.
•Required effective date: January 1, 2027. Early adoption is permitted.

•Adoption of this ASU will impact our Consolidated Financial Statements on a prospective basis only when loans are acquired.
Hedge Accounting Improvements

Issued November 2025
•Expands the hedged risks permitted to be aggregated in a group of individual forecasted transactions in a cash flow hedge by changing the requirement to designate a group of individual forecasted transactions from having a shared risk exposure to having a similar risk exposure.

•Requires assessment of hedged risk similarity both at hedge inception and on an ongoing basis.

•Requires dedesignation of the hedge relationship if one or more hedged risks related to the group of individual forecasted transactions are no longer similar.

•The amendments in this ASU should be applied on a prospective basis for all hedging relationships. An entity may elect to apply the amendments to relationships that exist as of the date of adoption.
•Required effective date: January 1, 2027. Early adoption is permitted.

•Adoption of this ASU is not expected to have a material impact on our Consolidated Financial Statements.
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NON-GAAP FINANCIAL MEASURES
This document contains non-GAAP financial measures that we believe provide useful information to investors to understand our results of operations or financial condition. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP financial measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.
The following tables present the computation of non-GAAP financial measures used in the MD&A, as well as the reconciliation to the comparable GAAP financial measure, as applicable:
Table 22: Reconciliation of Tangible Book Value per Common Share (non-GAAP)
(dollars in millions, except per share data)March 31, 2026December 31, 2025
Book value per common share(1)
$56.48 $56.39 
Tangible book value per common share:
Common stockholders' equity
$24,061 $24,206 
Less: Goodwill
8,221 8,187 
Less: Other intangible assets
112 115 
Add: Deferred tax liabilities related to goodwill and other intangible assets
437 437 
Tangible common equity (non-GAAP)(2)
$16,165 $16,341 
Common shares outstanding at period end
426,023,578 429,242,174 
Tangible book value per common share (non-GAAP)(3)
$37.94 $38.07 
(1) Represents the most directly comparable GAAP financial measure to tangible book value per common share and is calculated based on common stockholders’ equity divided by common shares outstanding at period end.
(2) Tangible common equity is a non-GAAP financial measure that excludes the impact of intangible assets, net of deferred taxes.
(3) Tangible book value per common share is a non-GAAP financial measure and is calculated based on tangible common equity divided by common shares outstanding at period end. We believe this non-GAAP financial measure serves as a useful tool to help evaluate the strength and discipline of a company’s capital management strategies and as a conservative measure of total company value.
Table 23: Reconciliation of Return on Average Tangible Common Equity (non-GAAP)
 Three Months Ended March 31,
(dollars in millions)20262025
Return on average common equity(1)
8.19 %6.21 %
Net income available to common stockholders$484 $340 
Net income available to common stockholders (annualized)1,964 1,378 
Return on average tangible common equity:
Average common equity$23,995 $22,188 
Less: Average goodwill8,198 8,187 
Less: Average other intangibles114 142 
Add: Average deferred tax liabilities related to goodwill and other intangible assets437 438 
Average tangible common equity (non-GAAP)(2)
$16,120 $14,297 
Return on average tangible common equity (non-GAAP)(3)
12.19 %9.64 %
(1) Represents the most directly comparable GAAP financial measure to return on average tangible common equity and is calculated based on annualized net income available to common stockholders divided by average common equity.
(2) Average tangible common equity is a non-GAAP financial measure that excludes the impact of intangible assets, net of deferred taxes.
(3) Return on average tangible common equity is a non-GAAP financial measure and is calculated based on annualized net income available to common stockholders divided by average tangible common equity. We believe this non-GAAP financial measure serves as a useful tool to compare the profitability of financial institutions and assess the efficiency of their capital utilization without the impact of intangible assets, net of deferred taxes.
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Table 24: Reconciliation of Net Interest Income and Net Interest Margin on an FTE Basis (non-GAAP)
 Three Months Ended March 31,
(dollars in millions)20262025
Net interest income (annualized)
$6,337 $5,637 
Average interest-earning assets
201,929 195,058 
Net interest margin(1)
3.14 %2.89 %
Net interest income$1,562 $1,391 
FTE adjustment3 4 
Net interest income on an FTE basis (non-GAAP)(2)
$1,565 $1,395 
Net interest income on an FTE basis (annualized) (non-GAAP)(2)
6,350 5,653 
Net interest margin on an FTE basis (non-GAAP)(2)(3)
3.14 %2.90 %
(1) Represents the most directly comparable GAAP financial measure to net interest margin on an FTE basis and is calculated based on annualized net interest income divided by average interest-earnings assets.
(2) FTE basis financial measures and ratios are adjusted for the tax-exempt status of income from certain assets held by the Company using the federal statutory tax rate of 21% and are considered non-GAAP financial measures. We believe this allows management to better assess the comparability of revenue from both taxable and tax-exempt sources.
(3) Calculated based on annualized net interest income on an FTE basis divided by average interest-earnings assets.
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ITEM 1. FINANCIAL STATEMENTS (UNAUDITED)

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CONSOLIDATED BALANCE SHEETS (UNAUDITED)
(dollars in millions, except par value)March 31, 2026December 31, 2025
ASSETS:
Cash and due from banks
$1,084 $1,464 
Interest-bearing cash and due from banks11,246 11,263 
Interest-bearing deposits in banks(1)
830 961 
Debt securities available for sale, at fair value (including $119 and $108 pledged to creditors, respectively)(2)
36,361 35,697 
Debt securities held to maturity (fair value of $6,998 and $7,150, respectively, and including $68 and $67 pledged to creditors, respectively)(2)
7,800 7,933 
Loans held for sale (includes $917 and $1,065, respectively, measured at fair value)
1,537 1,198 
Loans and leases
143,667 142,692 
Less: Allowance for loan and lease losses(1,958)(1,943)
Net loans and leases(1)
141,709 140,749 
Premises and equipment, net874 915 
Bank-owned life insurance3,464 3,441 
Goodwill8,221 8,187 
Other intangible assets(3)
112 115 
Other assets(1)
14,680 14,428 
TOTAL ASSETS$227,918 $226,351 
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Deposits:
Noninterest-bearing$41,672 $40,417 
Interest-bearing142,363 142,896 
          Total deposits184,035 183,313 
Short-term borrowed funds54 58 
Long-term borrowed funds(1)
12,260 11,224 
Other liabilities(1)
5,397 5,439 
TOTAL LIABILITIES201,746 200,034 
Commitments and Contingencies (refer to Note 11)
STOCKHOLDERS’ EQUITY:
Preferred stock:
$25.00 par value,100,000,000 shares authorized; 2,150,000 shares issued and outstanding at March 31, 2026 and December 31, 2025
2,111 2,111 
Common stock:
$0.01 par value, 1,000,000,000 shares authorized; 653,827,918 shares issued and 426,023,578 shares outstanding at March 31, 2026 and 652,238,745 shares issued and 429,242,174 shares outstanding at December 31, 2025
7 7 
Additional paid-in capital22,466 22,476 
Retained earnings11,631 11,345 
Treasury stock, at cost, 227,804,340 and 222,996,571 shares at March 31, 2026 and December 31, 2025, respectively
(7,955)(7,652)
Accumulated other comprehensive income (loss)(2,088)(1,970)
TOTAL STOCKHOLDERS’ EQUITY26,172 26,317 
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY$227,918 $226,351 
(1) Includes amounts in consolidated VIEs. See Note 6 for additional information.
(2) Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.
(3) Excludes MSRs, which are reported in Other assets.
The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.

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CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED)
Three Months Ended March 31,
 (dollars in millions, except per share data)20262025
INTEREST INCOME:
Interest and fees on loans and leases$1,884 $1,829 
Interest and fees on loans held for sale21 16 
Investment securities(1)
424 418 
Interest-bearing deposits in banks 91 89 
Total interest income2,420 2,352 
INTEREST EXPENSE:
Deposits 715 795 
Short-term borrowed funds4 8 
Long-term borrowed funds139 158 
Total interest expense858 961 
Net interest income1,562 1,391 
Provision (benefit) for credit losses140 153 
Net interest income after provision (benefit) for credit losses1,422 1,238 
NONINTEREST INCOME:
Service charges and fees112 109 
Capital markets fees134 100 
Wealth fees
100 81 
Card fees83 83 
Mortgage banking fees42 59 
Foreign exchange and derivative products44 39 
Letter of credit and loan fees50 44 
Securities gains, net7 7 
Other income34 22 
Total noninterest income606 544 
NONINTEREST EXPENSE:
Salaries and employee benefits758 696 
Equipment and software197 194 
Outside services162 155 
Occupancy114 112 
Other operating expense147 157 
Total noninterest expense1,378 1,314 
Income before income tax expense 650 468 
Income tax expense133 95 
NET INCOME$517 $373 
Net income available to common stockholders$484 $340 
Weighted-average common shares outstanding:
Basic425,344,491 438,320,757 
Diluted429,894,837 442,200,180 
Per common share information:
Basic earnings $1.14 $0.78 
Diluted earnings 1.13 0.77 
(1) Comprised primarily of taxable interest income for all periods presented.
The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.
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CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED)
Three Months Ended March 31,
(dollars in millions)20262025
Net income$517 $373 
Other comprehensive income (loss), net of tax:
Cash flow hedges:
Net unrealized gains (losses) arising during the period
(124)208 
Reclassification of net (gains) losses to earnings
83 148 
Investment securities:
Net unrealized gains (losses) on AFS securities arising during the period
(100)282 
Reclassification of net (gains) losses to earnings
19 13 
Defined benefit plans:
Amortization of actuarial (gain) loss to earnings
4 3 
Total other comprehensive income (loss), net of tax
(118)654 
Total comprehensive income (loss)$399 $1,027 
The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.
Citizens Financial Group, Inc. | 38

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)
Preferred
 Stock		Common
 Stock		Additional Paid-in CapitalRetained EarningsTreasury Stock, at CostAccumulated Other Comprehensive Income (Loss)Total
(dollars and shares in millions)SharesAmountSharesAmount
Balance at January 1, 20252 $2,113 441 $7 $22,364 $10,412 ($7,047)($3,595)$24,254 
Dividends declared - common stock— — — — — (186)— — (186)
Dividends declared - preferred stock— — — — — (33)— — (33)
Treasury stock purchased— — (4)— — — (200)— (200)
Share repurchase excise tax— — — — — — (2)— (2)
Share-based compensation plans— — 1 — (1)— — — (1)
Employee stock purchase plan— — — — 7 — — — 7 
Total comprehensive income (loss):
Net income— — — — — 373 — — 373 
Other comprehensive income (loss)— — — — — — — 654 654 
Total comprehensive income (loss)— — — — — 373 — 654 1,027 
Balance at March 31, 20252 $2,113 438 $7 $22,370 $10,566 ($7,249)($2,941)$24,866 
Balance at January 1, 20262 $2,111 429 $7 $22,476 $11,345 ($7,652)($1,970)$26,317 
Dividends declared - common stock— — — — — (198)— — (198)
Dividends declared - preferred stock— — — — — (33)— — (33)
Treasury stock purchased— — (5)— — — (300)— (300)
Share repurchase excise tax— — — — — — (3)— (3)
Share-based compensation plans— — 2 — (18)— — — (18)
Employee stock purchase plan — — — — 8 — — — 8 
Total comprehensive income (loss):
Net income— — — — — 517 — — 517 
Other comprehensive income (loss)— — — — — — — (118)(118)
Total comprehensive income (loss)— — — — — 517 — (118)399 
Balance at March 31, 20262 $2,111 426 $7 $22,466 $11,631 ($7,955)($2,088)$26,172 
The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.
Citizens Financial Group, Inc. | 39

CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)

Three Months Ended March 31,
(dollars in millions)20262025
OPERATING ACTIVITIES
Net income$517 $373 
Adjustments to reconcile net income to net change due to operating activities:
Provision (benefit) for credit losses140 153 
Net change in Loans held for sale
(285)(332)
Depreciation, amortization, and accretion
113 123 
Deferred income tax expense (benefit)52 (16)
Share-based compensation33 31 
Net gain on sale of assets
(7)(9)
Net (increase) decrease in Other assets
(256)34 
Net increase (decrease) in Other liabilities
(70)(570)
Net change due to operating activities237 (213)
INVESTING ACTIVITIES
Investment securities:
Purchases of debt securities available for sale(2,516)(2,365)
Proceeds from maturities and paydowns of debt securities available for sale1,137 846 
Proceeds from sales of debt securities available for sale547 642 
Proceeds from maturities and paydowns of debt securities held to maturity158 150 
Net (increase) decrease in Interest-bearing deposits in banks
131 (50)
Purchases of loans(49)(188)
Sales of loans31 240 
Net (increase) decrease in Loans and leases
(1,144)(319)
Capital expenditures
— (14)
Other(97)(50)
Net change due to investing activities(1,802)(1,108)
FINANCING ACTIVITIES
Net increase (decrease) in Deposits
722 2,800 
Net increase (decrease) in Short-term borrowed funds
(4)47 
Proceeds from issuance of long-term borrowed funds3,647 2,533 
Repayments of long-term borrowed funds(2,618)(2,675)
Treasury stock purchased
(300)(200)
Dividends paid to common stockholders(198)(186)
Dividends paid to preferred stockholders(38)(34)
Other
(43)(24)
Net change due to financing activities1,168 2,261 
Net change in cash and cash equivalents(1)
(397)940 
Cash and cash equivalents at beginning of period(1)
12,727 10,601 
Cash and cash equivalents at end of period(1)
$12,330 $11,541 
Non-cash items:
Transfer of loans from loans held for investment to LHFS
$72 $1,876 
(1) Cash and cash equivalents include Cash and due from banks and Interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets.
The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.
Citizens Financial Group, Inc. | 40

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)
NOTE 1 - SIGNIFICANT ACCOUNTING POLICIES
Basis of Presentation
The accompanying unaudited interim Consolidated Financial Statements and Notes have been prepared in accordance with the instructions for Form 10-Q and, therefore, certain information and footnote disclosures required for annual financial statements prepared in accordance with GAAP are omitted. In the opinion of management, the Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary to fairly present the Company’s interim period results. These unaudited interim financial statements and Notes should be read in conjunction with the audited Consolidated Financial Statements and Notes included in the Company’s 2025 Form 10-K. The results of operations for interim periods are not necessarily indicative of the results that may be expected for the full year.
The unaudited interim Consolidated Financial Statements include the accounts of the Parent Company and its consolidated subsidiaries, including VIEs in which the Company is a primary beneficiary. Investments in VIEs in which the Company does not have the ability to exercise significant influence are not consolidated. All intercompany transactions and balances have been eliminated in consolidation.
Use of Estimates
The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying notes. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change include the determination of the ACL, fair value measurements, and the evaluation and measurement of goodwill impairment.
Significant Accounting Policies
For further information regarding the Company’s significant accounting policies, see Note 1 in the Company’s 2025 Form 10-K.
NOTE 2 - SECURITIES
The following table presents the major components of securities at amortized cost and fair value:
March 31, 2026December 31, 2025
(dollars in millions)
Amortized Cost(1)
Gross Unrealized GainsGross Unrealized LossesFair Value
Amortized Cost(1)
Gross Unrealized GainsGross Unrealized LossesFair Value
U.S. Treasury and other$4,385 $6 ($57)$4,334 $3,163 $10 ($50)$3,123 
State and political subdivisions1 — — 1 1 — — 1 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities32,986 134 (1,445)31,675 33,379 215 (1,374)32,220 
Other/non-agency265 — (3)262 268 — (4)264 
Total mortgage-backed securities33,251 134 (1,448)31,937 33,647 215 (1,378)32,484 
Collateralized loan obligations89 — — 89 89 — — 89 
Total debt securities available for sale, at fair value$37,726 $140 ($1,505)$36,361 $36,900 $225 ($1,428)$35,697 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities$7,484 $1 ($801)$6,684 $7,595 $2 ($785)$6,812 
Total mortgage-backed securities7,484 1 (801)6,684 7,595 2 (785)6,812 
Asset-backed securities316 — (2)314 338 — — 338 
Total debt securities held to maturity$7,800 $1 ($803)$6,998 $7,933 $2 ($785)$7,150 
Equity securities, at cost(2)
$836 $— $— $836 $807 $— $— $807 
Equity securities, at fair value(2)
336 — — 336 317 — — 317 
(1) Excludes portfolio level basis adjustments of $(4) million and $17 million, respectively, for securities designated in active fair value hedge relationships under the portfolio layer method at March 31, 2026 and December 31, 2025.
(2) Included in Other assets in the Consolidated Balance Sheets.
Citizens Financial Group, Inc. | 41

Accrued interest receivable on debt securities totaled $138 million and $139 million as of March 31, 2026 and December 31, 2025, respectively, and is included in Other assets in the Consolidated Balance Sheets.
The following table presents the amortized cost and fair value of debt securities by contractual maturity as of March 31, 2026. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties.
Distribution of Maturities
(dollars in millions)1 Year or LessAfter 1 Year through 5 YearsAfter 5 Years through 10 YearsAfter 10 YearsTotal
Amortized cost:
U.S. Treasury and other$499 $1,928 $1,958 $— $4,385 
State and political subdivisions— — — 1 1 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities209 2,309 1,352 29,116 32,986 
Other/non-agency— — — 265 265 
Collateralized loan obligations— — 89 — 89 
Total debt securities available for sale708 4,237 3,399 29,382 37,726 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities— — — 7,484 7,484 
Asset-backed securities— 316 — — 316 
Total debt securities held to maturity— 316 — 7,484 7,800 
Total amortized cost of debt securities$708 $4,553 $3,399 $36,866 $45,526 
Fair value:
U.S. Treasury and other$494 $1,888 $1,952 $— $4,334 
State and political subdivisions— — — 1 1 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities208 2,269 1,302 27,896 31,675 
Other/non-agency— — — 262 262 
Collateralized loan obligations— — 89 — 89 
Total debt securities available for sale702 4,157 3,343 28,159 36,361 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities— — — 6,684 6,684 
Asset-backed securities— 314 — — 314 
Total debt securities held to maturity— 314 — 6,684 6,998 
Total fair value of debt securities$702 $4,471 $3,343 $34,843 $43,359 
The following table presents realized gains and losses on the sale of securities:
Three Months Ended March 31,
(dollars in millions)20262025
Gains$7 $7 
Losses— — 
Securities gains, net$7 $7 
At March 31, 2026 and December 31, 2025, debt securities with a carrying value of $3.7 billion and $3.4 billion, respectively, were pledged to secure public deposits, trust funds, FHLB borrowing capacity, repurchase agreements, and derivative contracts, and for other purposes as required or permitted by law.
Citizens Financial Group, Inc. | 42

Impairment
The Company evaluated its existing HTM portfolio as of March 31, 2026 and concluded that 96% of HTM securities met the zero expected credit loss criteria and, therefore, no ACL was recognized. Lifetime expected credit losses on the remainder of the HTM portfolio were determined to be insignificant based on the modeling of the Company’s credit loss position in the securities. The Company monitors the credit exposure through the use of credit quality indicators. For these securities, the Company uses external credit ratings or an internally derived credit rating when an external rating is not available. All securities were determined to be investment grade at March 31, 2026.
The following tables present AFS debt securities with fair values below their respective carrying values, disclosed by the length of time the individual securities have been in a continuous unrealized loss position:
March 31, 2026
Less than 12 Months12 Months or LongerTotal
(dollars in millions)Fair ValueGross Unrealized LossesFair ValueGross Unrealized LossesFair ValueGross Unrealized Losses
U.S. Treasury and other$1,498 ($12)$1,984 ($45)$3,482 ($57)
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities8,630 (241)12,285 (1,204)20,915 (1,445)
Other/non-agency— — 262 (3)262 (3)
Total mortgage-backed securities8,630 (241)12,547 (1,207)21,177 (1,448)
Total$10,128 ($253)$14,531 ($1,252)$24,659 ($1,505)
December 31, 2025
Less than 12 Months12 Months or LongerTotal
(dollars in millions)Fair ValueGross Unrealized LossesFair ValueGross Unrealized LossesFair ValueGross Unrealized Losses
U.S. Treasury and other$— $— $1,990 ($50)$1,990 ($50)
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities3,415 (164)13,098 (1,210)16,513 (1,374)
Other/non-agency— — 263 (4)263 (4)
Total mortgage-backed securities3,415 (164)13,361 (1,214)16,776 (1,378)
Total$3,415 ($164)$15,351 ($1,264)$18,766 ($1,428)
The Company does not currently have the intent to sell these AFS debt securities, and it is not more likely than not that the Company will be required to sell them prior to recovery of their amortized cost bases. The Company determined that credit losses are not expected to be incurred on the AFS debt securities identified with unrealized losses as of March 31, 2026. The unrealized losses on these AFS debt securities reflect non-credit-related factors driven by changes in interest rates. Therefore, the Company determined that these AFS debt securities are not impaired.
Citizens Financial Group, Inc. | 43

NOTE 3 - LOANS AND LEASES
Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans.
The following table presents loans and leases, excluding LHFS:
(dollars in millions)March 31, 2026December 31, 2025
Commercial and industrial$50,307 $49,232 
Commercial real estate24,282 24,580 
Total commercial74,589 73,812 
Residential mortgages35,404 35,024 
Home equity19,449 19,069 
Automobile1,863 2,310 
Education8,340 8,416 
Other retail4,022 4,061 
Total retail69,078 68,880 
Total loans and leases$143,667 $142,692 
Accrued interest receivable on loans and leases held for investment totaled $832 million and $825 million as of March 31, 2026 and December 31, 2025, respectively, and is included in Other assets in the Consolidated Balance Sheets.
Loans pledged as collateral for FHLB borrowing capacity, primarily residential mortgages and home equity products, totaled $42.5 billion and $40.8 billion at March 31, 2026 and December 31, 2025, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window, if necessary, were primarily comprised of education, commercial and industrial, and commercial real estate loans, and totaled $24.0 billion and $19.0 billion at March 31, 2026 and December 31, 2025, respectively.
Interest income on direct financing and sales-type leases for the three months ended March 31, 2026 and 2025 was $12 million and $11 million, respectively, and is reported within Interest and fees on loans and leases in the Consolidated Statements of Operations.
The following table presents the composition of LHFS:
March 31, 2026December 31, 2025
(dollars in millions)
Residential Mortgages(1)
Commercial(2)
Total
Residential Mortgages(1)
Commercial(2)
Total
Loans held for sale at fair value$778 $139 $917 $895 $170 $1,065 
Other loans held for sale— 620 620 — 133 133 
Total loans held for sale
$778 $759 $1,537 $895 $303 $1,198 
(1) Residential mortgage LHFS at fair value are originated for sale.
(2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS primarily consist of loans associated with the Company’s syndication business.
NOTE 4 - CREDIT QUALITY AND THE ALLOWANCE FOR CREDIT LOSSES
Allowance for Credit Losses    
The Company’s estimate of expected credit losses in its loan and lease portfolios is recorded in the ACL and considers extensive historical loss experience, including the impact of loss mitigation and restructuring programs that the Company offers to borrowers experiencing financial difficulty, as well as projected loss severity as a result of loan default.
For a detailed discussion of the ACL reserve methodology and estimation techniques as of December 31, 2025, see Note 4 in the Company’s 2025 Form 10-K. There were no significant changes to the ACL reserve methodology during the three months ended March 31, 2026.
Citizens Financial Group, Inc. | 44

The following table presents a summary of changes in the ACL for the three months ended March 31, 2026:
Three Months Ended March 31, 2026
(dollars in millions)CommercialRetailTotal
Allowance for loan and lease losses, beginning of period$1,058 $885 $1,943 
Charge-offs(91)(92)(183)
Recoveries18 27 45 
Net charge-offs(73)(65)(138)
Provision expense (benefit) for loans and leases130 23 153 
Allowance for loan and lease losses, end of period1,115 843 1,958 
Allowance for unfunded lending commitments, beginning of period194 46 240 
Provision expense (benefit) for unfunded lending commitments(5)(8)(13)
Allowance for unfunded lending commitments, end of period189 38 227 
Total allowance for credit losses, end of period$1,304 $881 $2,185 
During the three months ended March 31, 2026, net charge-offs of $138 million and a provision for expected credit losses of $140 million resulted in a increase of $2 million to the ACL.
As of March 31, 2026, the Company’s ACL economic forecast over a two-year reasonable and supportable period contemplates a mild recession, reflecting uncertainties related to the implementation of tariffs and protectionist trade policies, inflationary pressures, the impact of higher energy prices, and geopolitical tensions. This forecast is generally applied to the retail and commercial and industrial portfolios and projects peak unemployment of approximately 5.3% and a start-to-trough real GDP decline of approximately 0.5%, consistent with peak unemployment and start-to-trough real GDP decline projections at December 31, 2025. More severe economic scenarios are applied to certain portfolios, such as CRE general office, with peak unemployment of approximately 9.5% and a start-to-trough real GDP decline of approximately 4.4%, compared to peak unemployment of approximately 9.4% and a start-to-trough real GDP decline of approximately 4.4% at December 31, 2025.
The following table presents a summary of changes in the ACL for the three months ended March 31, 2025:
Three Months Ended March 31, 2025
(dollars in millions)CommercialRetailTotal
Allowance for loan and lease losses, beginning of period$1,140 $921 $2,061 
Charge-offs
(85)(149)(234)
Recoveries4 30 34 
Net charge-offs(81)(119)(200)
Provision expense (benefit) for loans and leases
89 64 153 
Allowance for loan and lease losses, end of period1,148 866 2,014 
Allowance for unfunded lending commitments, beginning of period155 43 198 
Provision expense (benefit) for unfunded lending commitments9 (9)— 
Allowance for unfunded lending commitments, end of period164 34 198 
Total allowance for credit losses, end of period$1,312 $900 $2,212 
During the first quarter of 2025, the Company entered into an agreement to sell $1.9 billion of education loans and subsequently reclassified these loans to LHFS. Upon reclassification to LHFS, a $25 million charge-off was recognized. This transaction settled ratably each quarter throughout 2025.
Credit Quality Indicators
The Company presents loan and lease portfolio segments and classes by credit quality indicator and vintage year, with the vintage date defined as the date of the most recent credit decision for the purpose of this disclosure. Renewals are categorized as new credit decisions and reflect the renewal date as the vintage date, except for renewals of loans modified for borrowers experiencing financial difficulty, or FDMs, which are presented in the original vintage.
The Company utilizes internal risk ratings to monitor credit quality for commercial loans and leases. For more information on these ratings see Note 4 in the Company’s 2025 Form 10-K.
Citizens Financial Group, Inc. | 45

The following table presents the amortized cost basis of commercial loans and leases by vintage date and internal risk rating as of March 31, 2026:
Term Loans and Leases by Origination Year
Revolving Loans
(dollars in millions)20262025202420232022Prior to 2022Within the Revolving PeriodConverted to TermTotal
Commercial and industrial
Pass$1,785 $8,360 $3,783 $1,054 $1,953 $2,726 $28,106 $46 $47,813 
Special Mention— 27 5 32 80 200 452 4 800 
Substandard Accrual
— 31 28 107 157 416 745 22 1,506 
Nonaccrual
— 1 3 15 46 72 45 6 188 
Total commercial and industrial1,785 8,419 3,819 1,208 2,236 3,414 29,348 78 50,307 
Commercial real estate
Pass1,789 4,082 1,597 570 3,110 8,065 1,494 4 20,711 
Special Mention— — 2 6 645 362 72 — 1,087 
Substandard Accrual
— 3 58 31 462 1,117 28 106 1,805 
Nonaccrual
— — — 3 190 483 1 2 679 
Total commercial real estate1,789 4,085 1,657 610 4,407 10,027 1,595 112 24,282 
Total commercial
Pass3,574 12,442 5,380 1,624 5,063 10,791 29,600 50 68,524 
Special Mention— 27 7 38 725 562 524 4 1,887 
Substandard Accrual
— 34 86 138 619 1,533 773 128 3,311 
Nonaccrual
— 1 3 18 236 555 46 8 867 
Total commercial$3,574 $12,504 $5,476 $1,818 $6,643 $13,441 $30,943 $190 $74,589 
The following table presents the amortized cost basis of commercial loans and leases by vintage date and internal risk rating as of December 31, 2025:
Term Loans and Leases by Origination Year
Revolving Loans
(dollars in millions)20252024202320222021Prior to 2021Within the Revolving PeriodConverted to TermTotal
Commercial and industrial
Pass$8,889 $3,985 $1,196 $2,415 $1,174 $1,966 $26,951 $77 $46,653 
Special Mention13 5 42 141 174 124 359 4 862 
Substandard Accrual
13 16 104 132 145 258 752 20 1,440 
Nonaccrual
— 4 15 57 17 72 107 5 277 
Total commercial and industrial8,915 4,010 1,357 2,745 1,510 2,420 28,169 106 49,232 
Commercial real estate
Pass4,769 1,827 722 3,712 3,680 4,805 1,346 4 20,865 
Special Mention— 2 7 729 294 166 73 — 1,271 
Substandard Accrual
— — 34 577 167 915 27 106 1,826 
Nonaccrual
— — 3 127 41 442 1 4 618 
Total commercial real estate4,769 1,829 766 5,145 4,182 6,328 1,447 114 24,580 
Total commercial
Pass13,658 5,812 1,918 6,127 4,854 6,771 28,297 81 67,518 
Special Mention13 7 49 870 468 290 432 4 2,133 
Substandard Accrual
13 16 138 709 312 1,173 779 126 3,266 
Nonaccrual
— 4 18 184 58 514 108 9 895 
Total commercial$13,684 $5,839 $2,123 $7,890 $5,692 $8,748 $29,616 $220 $73,812 
For retail loans, the Company utilizes FICO credit scores and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO scores are the strongest indicator of credit losses over the contractual life of the loan and assist management in predicting the borrower’s future payment performance. Scores are based on current and historical national industry-wide consumer level credit performance data.
Citizens Financial Group, Inc. | 46

The following table presents the amortized cost basis of retail loans by vintage date and current FICO score as of March 31, 2026:
Term Loans by Origination YearRevolving Loans
(dollars in millions)20262025202420232022Prior to 2022Within the Revolving PeriodConverted to TermTotal
Residential mortgages
800+$296 $2,433 $1,616 $1,263 $3,238 $10,967 $— $— $19,813 
740-799683 2,078 880 603 1,346 4,628 — — 10,218 
680-739148 451 253 237 467 1,711 — — 3,267 
620-67912 79 72 74 138 610 — — 985 
<620— 11 18 135 140 803 — — 1,107 
No FICO available(1)
— — — — 3 11 — — 14 
Total residential mortgages1,139 5,052 2,839 2,312 5,332 18,730 — — 35,404 
Home equity
800+— — 3 4 7 70 6,895 193 7,172 
740-799— 1 2 3 4 50 6,200 219 6,479 
680-739— — 3 3 4 36 3,498 200 3,744 
620-679— — — 1 2 19 908 156 1,086 
<620— — — 4 2 18 607 331 962 
No FICO available(1)
— 1 — — 2 3 — — 6 
Total home equity— 2 8 15 21 196 18,108 1,099 19,449 
Automobile
800+— — — 41 186 287 — — 514 
740-799— — — 49 195 247 — — 491 
680-739— — — 45 152 165 — — 362 
620-679— — — 27 90 97 — — 214 
<620— — — 35 118 129 — — 282 
No FICO available(1)
— — — — — — — — — 
Total automobile— — — 197 741 925 — — 1,863 
Education
800+65 360 257 289 501 2,686 — — 4,158 
740-79989 442 251 248 357 1,238 — — 2,625 
680-73934 183 118 113 149 466 — — 1,063 
620-6793 35 39 40 47 156 — — 320 
<620— 9 15 18 21 85 — — 148 
No FICO available(1)
— — — — — 26 — — 26 
Total education191 1,029 680 708 1,075 4,657 — — 8,340 
Other retail
800+8 109 46 28 31 16 506 — 744 
740-79910 106 61 36 33 26 797 — 1,069 
680-7399 73 46 31 28 26 729 1 943 
620-6796 42 22 17 23 16 264 — 390 
<6201 17 16 14 31 19 185 — 283 
No FICO available(1)
11 2 — — — 1 579 — 593 
Total other retail45 349 191 126 146 104 3,060 1 4,022 
Total retail
800+369 2,902 1,922 1,625 3,963 14,026 7,401 193 32,401 
740-799782 2,627 1,194 939 1,935 6,189 6,997 219 20,882 
680-739191 707 420 429 800 2,404 4,227 201 9,379 
620-67921 156 133 159 300 898 1,172 156 2,995 
<6201 37 49 206 312 1,054 792 331 2,782 
No FICO available(1)
11 3 — — 5 41 579 — 639 
Total retail$1,375 $6,432 $3,718 $3,358 $7,315 $24,612 $21,168 $1,100 $69,078 
(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).
Citizens Financial Group, Inc. | 47

The following table presents the amortized cost basis of retail loans by vintage date and current FICO score as of December 31, 2025:
Term Loans by Origination YearRevolving Loans
(dollars in millions)20252024202320222021Prior to 2021Within the Revolving PeriodConverted to TermTotal
Residential mortgages
800+$2,075 $1,664 $1,290 $3,276 $4,919 $6,099 $— $— $19,323 
740-7992,377 960 656 1,375 2,004 2,759 — — 10,131 
680-739621 324 239 483 646 1,136 — — 3,449 
620-67974 74 80 141 169 491 — — 1,029 
<6206 18 135 130 184 605 — — 1,078 
No FICO available(1)
— — — 3 1 10 — — 14 
Total residential mortgages5,153 3,040 2,400 5,408 7,923 11,100 — — 35,024 
Home equity
800+— 2 3 5 6 66 6,686 193 6,961 
740-799— 4 3 4 3 49 6,148 217 6,428 
680-739— 3 3 4 3 36 3,453 193 3,695 
620-679— — 2 2 2 16 900 162 1,084 
<620— — 4 2 2 14 554 321 897 
No FICO available(1)
— 1 — — — 2 1 — 4 
Total home equity— 10 15 17 16 183 17,742 1,086 19,069 
Automobile
800+— — 47 224 316 63 — — 650 
740-799— — 58 233 266 61 — — 618 
680-739— — 53 180 175 41 — — 449 
620-679— — 30 107 98 25 — — 260 
<620— — 39 133 127 34 — — 333 
No FICO available(1)
— — — — — — — — — 
Total automobile— — 227 877 982 224 — — 2,310 
Education
800+287 271 311 517 1,002 1,817 — — 4,205 
740-799393 268 268 385 459 886 — — 2,659 
680-739160 125 120 161 160 335 — — 1,061 
620-67923 40 42 48 46 119 — — 318 
<6205 13 17 25 23 61 — — 144 
No FICO available(1)
2 — — — — 27 — — 29 
Total education870 717 758 1,136 1,690 3,245 — — 8,416 
Other retail
800+127 60 31 31 9 9 508 — 775 
740-799132 82 43 33 9 19 793 — 1,111 
680-73993 62 36 30 8 20 733 1 983 
620-67954 30 20 22 6 11 271 — 414 
<62016 21 17 29 8 10 190 — 291 
No FICO available(1)
4 — — — — 2 481 — 487 
Total other retail426 255 147 145 40 71 2,976 1 4,061 
Total retail
800+2,489 1,997 1,682 4,053 6,252 8,054 7,194 193 31,914 
740-7992,902 1,314 1,028 2,030 2,741 3,774 6,941 217 20,947 
680-739874 514 451 858 992 1,568 4,186 194 9,637 
620-679151 144 174 320 321 662 1,171 162 3,105 
<62027 52 212 319 344 724 744 321 2,743 
No FICO available(1)
6 1 — 3 1 41 482 — 534 
Total retail$6,449 $4,022 $3,547 $7,583 $10,651 $14,823 $20,718 $1,087 $68,880 
(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).
Citizens Financial Group, Inc. | 48

The following tables present gross charge-offs by vintage date for the Company’s loan and lease portfolios:
Three Months Ended March 31, 2026
Term Loans and Leases by Origination Year
Revolving Loans
(dollars in millions)20262025202420232022Prior to 2022Within the Revolving PeriodConverted to TermTotal
Commercial and industrial
$— $1 $1 $18 $— $1 $29 $— $50 
Commercial real estate
— — — 12 — 29 — — 41 
Total commercial
— 1 1 30 — 30 29 — 91 
Residential mortgages— — — — — 1 — — 1 
Home equity— — — — — 1 5 — 6 
Automobile— — — 1 4 4 — — 9 
Education— 1 1 2 4 14 — — 22 
Other retail3 9 3 2 2 2 33 — 54 
Total retail3 10 4 5 10 22 38 — 92 
Total loans and leases$3 $11 $5 $35 $10 $52 $67 $— $183 
Three Months Ended March 31, 2025
Term Loans and Leases by Origination Year
Revolving Loans
(dollars in millions)20252024202320222021Prior to 2021Within the Revolving PeriodConverted to TermTotal
Commercial and industrial
$— $— $1 $2 $22 $— $9 $— $34 
Commercial real estate
— — — 8 — 43 — — 51 
Total commercial
— — 1 10 22 43 9 — 85 
Residential mortgages— — — — — 1 — — 1 
Home equity— — — — — 1 4 — 5 
Automobile— — 2 7 7 4 — — 20 
Education— 1 2 5 13 35 — — 56 
Other retail4 15 8 4 2 2 32 — 67 
Total retail4 16 12 16 22 43 36 — 149 
Total loans and leases$4 $16 $13 $26 $44 $86 $45 $— $234 
Citizens Financial Group, Inc. | 49

Nonaccrual and Past Due Assets
The following tables present an aging analysis of accruing and nonaccrual loans and leases:
March 31, 2026
Days Past Due and Accruing
(dollars in millions)Current30-5960-89 90+Nonaccrual TotalNonaccrual with no related ACL
Commercial and industrial$49,984 $122 $12 $1 $188 $50,307 $21 
Commercial real estate23,147 373 57 26 679 24,282 53 
Total commercial73,131 495 69 27 867 74,589 74 
Residential mortgages
34,903 70 35 179 217 35,404 140 
Home equity18,987 105 33 — 324 19,449 204 
Automobile1,776 49 15 — 23 1,863 3 
Education8,266 33 18 2 21 8,340 6 
Other retail3,926 31 20 — 45 4,022 1 
Total retail67,858 288 121 181 630 69,078 354 
Total$140,989 $783 $190 $208 $1,497 $143,667 $428 
Guaranteed residential mortgages(1)
$725 $28 $19 $179 $— $951 $— 
December 31, 2025
Days Past Due and Accruing
(dollars in millions)Current30-5960-8990+Nonaccrual TotalNonaccrual with no related ACL
Commercial and industrial$48,873 $63 $14 $5 $277 $49,232 $34 
Commercial real estate23,700 184 58 20 618 24,580 85 
Total commercial72,573 247 72 25 895 73,812 119 
Residential mortgages
34,547 93 47 141 196 35,024 155 
Home equity18,626 95 28 1 319 19,069 215 
Automobile2,203 59 20 — 28 2,310 4 
Education8,342 36 16 2 20 8,416 2 
Other retail3,957 35 23 — 46 4,061 1 
Total retail67,675 318 134 144 609 68,880 377 
Total$140,248 $565 $206 $169 $1,504 $142,692 $496 
Guaranteed residential mortgages(1)
$743 $53 $27 $141 $— $964 $— 
(1) Guaranteed residential mortgages represent loans fully or partially guaranteed or insured by the FHA, VA, and USDA, and are included in the amounts presented for Residential mortgages.
At March 31, 2026 and December 31, 2025, the Company had collateral-dependent residential mortgage and home equity loans totaling $458 million and $437 million, respectively, and collateral-dependent commercial loans totaling $244 million and $251 million, respectively.
The amortized cost basis of mortgage loans collateralized by residential real estate for which formal foreclosure proceedings were in-process was $313 million and $307 million as of March 31, 2026 and December 31, 2025, respectively.
Loan Modifications to Borrowers Experiencing Financial Difficulty
Loan modifications, characterized as FDMs, offered by the Company to retail and commercial borrowers experiencing financial difficulty as a result of its loss mitigation activities may result in a payment delay, interest rate reduction, term extension, principal forgiveness, or combination thereof. Payment delays consist of modifications that result in a delay of contractual amounts due greater than three months over a rolling 12-month period. Term extensions consist of modifications that result in an extension of the contractual maturity date greater than three months or a significant deferral of principal payments relative to the total outstanding principal balance of the loan.
Citizens Financial Group, Inc. | 50

Commercial loan modifications are offered on a case-by-case basis and generally include a payment delay, term extension, and/or interest rate reduction. The Company does not typically offer principal forgiveness for commercial loans. Retail loan modifications are offered through structured loan modification programs, which are summarized below:
•Forbearance programs provide borrowers experiencing some form of hardship a period of time during which their contractual payment obligations are suspended, resulting in a payment delay and/or term extension;
•Other repayment plans are offered due to hardship and include an interest rate reduction and/or term extension designed to enable the borrower to return the loan to current status in an expeditious manner;
•Settlement agreements may be executed with borrowers experiencing a long-term hardship or who are delinquent, resulting in principal forgiveness. Upon fulfillment of the terms of the settlement agreement, the unpaid principal amount is forgiven resulting in a charge-off of the outstanding principal balance; and
•Certain reorganization bankruptcy judgments may result in any one of the four modification types or some combination thereof.
The following tables present the period-end amortized cost of loans to borrowers experiencing financial difficulty that were modified during the three months ended March 31, 2026 and 2025, disaggregated by class of financing receivable and modification type. The modification type reflects the cumulative effect of all FDMs received during the indicated period.
Three Months Ended March 31, 2026
(dollars in millions)Interest Rate ReductionTerm ExtensionPayment DelayInterest Rate Reduction and Term ExtensionTerm Extension and Payment DelayTotal
Total as a % of Loan Class(1)
Commercial and industrial$1 $78 $45 $1 $21 $146 0.29 %
Commercial real estate— 131 36 — 33 200 0.82 
Total commercial1 209 81 1 54 346 0.46 
Residential mortgages— 12 6 3 1 22 0.06 
Home equity— — 4 4 — 8 0.04 
Education2 — — — — 2 0.02 
Other retail6 — — — — 6 0.15 
Total retail8 12 10 7 1 38 0.06 
Total
$9 $221 $91 $8 $55 $384 0.27 %
Three Months Ended March 31, 2025
(dollars in millions)Interest Rate ReductionTerm ExtensionPayment DelayInterest Rate Reduction and Term ExtensionTerm Extension and Payment DelayTotal
Total as a % of Loan Class(1)
Commercial and industrial$32 $141 $2 $— $1 $176 0.40 %
Commercial real estate10 172 73 — 25 280 1.05 
Total commercial42 313 75 — 26 456 0.65 
Residential mortgages1 15 2 4 1 23 0.07 
Home equity1 — 2 1 — 4 0.02 
Education2 — — — — 2 0.02 
Other retail6 — — — — 6 0.14 
Total retail10 15 4 5 1 35 0.05 
Total
$52 $328 $79 $5 $27 $491 0.36 %
(1) Represents the total amortized cost as of period-end divided by the period-end amortized cost of the corresponding loan class. Accrued interest receivable is excluded from amortized cost and is immaterial.
Citizens Financial Group, Inc. | 51

The following tables present the financial effect of loans to borrowers experiencing financial difficulty that were modified during the three months ended March 31, 2026 and 2025, disaggregated by class of financing receivable:
Three Months Ended March 31, 2026
(dollars in millions)
Weighted-Average Interest Rate Reduction(1)
Weighted-Average Term Extension (in Months)(1)
Weighted-Average Payment Deferral(1)
Amount of Principal Forgiven(2)
Commercial and industrial2.54 %21$1 $— 
Commercial real estate— 122 — 
Residential mortgages0.80 115— — 
Home equity2.90 188— — 
Education4.40 — — — 
Other retail19.42 — — 4 
Three Months Ended March 31, 2025
(dollars in millions)
Weighted-Average Interest Rate Reduction(1)
Weighted-Average Term Extension (in Months)(1)
Weighted-Average Payment Deferral(1)
Amount of Principal Forgiven(2)
Commercial and industrial0.81 %10$— $— 
Commercial real estate0.75 101 — 
Residential mortgages0.98 111— — 
Home equity4.55 74— — 
Education4.96 — — — 
Other retail20.30 — — 2 
(1) Weighted based on period-end amortized cost.
(2) Amounts are recorded as charge-offs.
The following tables present an aging analysis of the period-end amortized cost of loans to borrowers experiencing financial difficulty that were modified during the twelve-month periods ended March 31, 2026 and 2025, disaggregated by class of financing receivable. A loan in a forbearance or repayment plan is reported as past due according to its contractual terms until contractually modified. Subsequent to modification, it is reported as past due based on its restructured terms.
March 31, 2026
Days Past Due and Accruing
(dollars in millions)Current30-5960-89 90+Nonaccrual Total
Commercial and industrial$402 $80 $— $— $26 $508 
Commercial real estate763 94 51 20 231 1,159 
Total commercial1,165 174 51 20 257 1,667 
Residential mortgages41 4 4 34 22 105 
Home equity8 — — — 28 36 
Education10 — — — 1 11 
Other retail14 2 1 — 1 18 
Total retail73 6 5 34 52 170 
Total$1,238 $180 $56 $54 $309 $1,837 
March 31, 2025
Days Past Due and Accruing
(dollars in millions)Current30-5960-89 90+Nonaccrual Total
Commercial and industrial$311 $17 $— $3 $51 $382 
Commercial real estate380 33 — — 385 798 
Total commercial691 50 — 3 436 1,180 
Residential mortgages51 4 3 17 19 94 
Home equity9 — 1 — 12 22 
Education8 — — — 1 9 
Other retail13 2 1 — 1 17 
Total retail81 6 5 17 33 142 
Total$772 $56 $5 $20 $469 $1,322 
Citizens Financial Group, Inc. | 52

The following tables present the period-end amortized cost of loans to borrowers experiencing financial difficulty that defaulted during the period presented and were modified within the previous 12 months preceding the default, disaggregated by class of financing receivable and modification type. The modification type reflects the cumulative effect of all FDMs at the time of default. A loan is considered to be in default if, subsequent to modification, it becomes 90 or more days past due or is placed on nonaccrual status.
Three Months Ended March 31, 2026
(dollars in millions)Interest Rate ReductionTerm ExtensionPayment DelayInterest Rate Reduction and Term ExtensionTerm Extension and Payment Delay
Interest Rate Reduction, Term Extension, and Payment Delay
Total
Commercial and industrial$— $— $— $— $— $— $— 
Commercial real estate— 69 — — — — 69 
Total commercial— 69 — — — — 69 
Residential mortgages— 8 1 3 1 1 14 
Home equity— — — — — — — 
Education— — — — — — — 
Other retail1 — — — — — 1 
Total retail1 8 1 3 1 1 15 
Total$1 $77 $1 $3 $1 $1 $84 
Three Months Ended March 31, 2025
(dollars in millions)Interest Rate ReductionTerm ExtensionPayment DelayInterest Rate Reduction and Term ExtensionTotal
Commercial and industrial$— $— $— $— $— 
Commercial real estate— 71 — — 71 
Total commercial— 71 — — 71 
Residential mortgages— 5 1 2 8 
Home equity1 — — 1 2 
Education— — — — — 
Other retail1 — — — 1 
Total retail2 5 1 3 11 
Total$2 $76 $1 $3 $82 
Unfunded commitments related to loans modified during the three months ended March 31, 2026 were $19 million at March 31, 2026. Unfunded commitments related to loans modified during the year ended December 31, 2025 were $465 million at December 31, 2025.
NOTE 5 - MORTGAGE BANKING AND OTHER SERVICED LOANS
Mortgage Banking
The Company sells residential mortgages in the secondary market and does not retain a beneficial interest in these sales but may retain the servicing rights for the loans sold. The Company may exercise its option to repurchase eligible government guaranteed residential mortgages or may be obligated to subsequently repurchase a loan if the purchaser discovers a representation or warranty violation, such as noncompliance with eligibility or servicing requirements or customer fraud that should have been identified in a loan file review.
Citizens Financial Group, Inc. | 53

The following table summarizes activity related to residential mortgage loans sold with servicing rights retained:
Three Months Ended March 31,
(dollars in millions)20262025
Cash proceeds from residential mortgage loans sold with servicing retained$2,536 $1,658 
Gain on sales(1)
21 16 
Contractually specified servicing, late, and other ancillary fees(1)
70 70 
(1) Reported in Mortgage banking fees in the Consolidated Statements of Operations.
The unpaid principal balance of residential mortgage loans related to our MSRs was $94.8 billion and $94.9 billion at March 31, 2026 and December 31, 2025, respectively. The Company manages the risk associated with changes in the fair value of the MSRs with an active economic hedging strategy, which includes the purchase of freestanding derivatives.
The following table summarizes changes in MSRs recorded using the fair value method:
As of and for the Three Months Ended March 31,
(dollars in millions)20262025
Fair value as of beginning of the period$1,455 $1,491 
Amounts capitalized48 27 
Sales(1)
— (72)
Changes in unpaid principal balance(2)
(46)(39)
Changes in fair value(3)
5 (10)
Fair value at end of the period$1,462 $1,397 
(1) For the three months ended March 31, 2025, represents the sale of the excess servicing yield on MSRs related to certain FNMA mortgages with a total unpaid principal balance of $10.5 billion at the time of sale.
(2) Represents changes in value of the MSRs due to i) the passage of time including the impact from both regularly scheduled loan principal payments and partial
paydowns, and ii) loans that paid off during the period.
(3) Represents changes in fair value primarily driven by market conditions. These changes are recorded in Mortgage banking fees in the Consolidated Statements of Operations.
The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates.
The sensitivity analysis below presents the impact of an immediate 10% and 20% adverse change in key economic assumptions to the current fair value of MSRs. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. Changes in one factor may result in changes in another (e.g., changes in interest rates that drive changes in prepayment rates could result in changes in discount rates) and may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates.
(dollars in millions)March 31, 2026December 31, 2025
Fair value$1,462$1,455
Weighted average life (years)8.18.0
Weighted average constant prepayment rate6.9%7.0%
Decline in fair value from 10% adverse change
$38$38
Decline in fair value from 20% adverse change
$73$73
Weighted average option adjusted spread574 bps588 bps
Decline in fair value from 10% adverse change
$39$40
Decline in fair value from 20% adverse change
$77$80
The Company has mortgage banking derivatives that include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 8 for additional information.
Citizens Financial Group, Inc. | 54

Other Serviced Loans
The Company engages in other servicing relationships from time to time. The following table presents the unpaid principal balance of other serviced loans:
(dollars in millions)March 31, 2026December 31, 2025
Education$319 $341 
Commercial and industrial(1)
80 84 
(1) Represents the government guaranteed portion of SBA loans sold to outside investors.
NOTE 6 - VARIABLE INTEREST ENTITIES
The Company, in the normal course of business, engages in a variety of activities with entities that are considered VIEs, as defined by GAAP, with its variable interest arising from contractual, ownership, or other monetary interests in the entity. A VIE typically does not have sufficient equity at risk to finance its activities without additional subordinated financial support from other parties.
For more details regarding the Company’s involvement with VIEs see Note 9 in the Company’s 2025 Form 10-K.
Consolidated VIEs
The Company has consolidated VIEs related to secured borrowings collateralized by auto loans. The following table summarizes the carrying amount of assets and liabilities for the Company’s consolidated VIEs:
(dollars in millions)March 31, 2026December 31, 2025
Assets:
Interest-bearing deposits in banks
$148 $157 
Net loans and leases
1,556 1,929 
Other assets11 11 
Total assets$1,715 $2,097 
Liabilities:
Long-term borrowed funds$1,252 $1,598 
Other liabilities3 4 
Total liabilities$1,255 $1,602 
Secured Borrowings
The Company utilizes a portion of its auto loan portfolio to support certain secured borrowing arrangements, which provide a source of funding for the Company and involves the transfer of auto loans to bankruptcy remote SPEs. These SPEs then issue asset-backed notes to third parties collateralized by the transferred loans.
The assets of a particular VIE are the primary source of funds to settle its obligations. Creditors of these VIEs do not have recourse to the general credit of the Company. The performance of the loans transferred is the most significant driver impacting the economic performance of the VIEs.
Citizens Financial Group, Inc. | 55

Unconsolidated VIEs
The Company is involved with various VIEs that are not consolidated including lending to SPEs, investments in asset-backed securities, and investments in entities that sponsor affordable housing and renewable energy projects. The Company’s maximum exposure to loss resulting from its involvement with these entities is limited to the balance sheet carrying amount of its investments, unfunded commitments, and the outstanding principal balance of loans to SPEs.
The following table provides a summary of the assets and liabilities included in the Consolidated Balance Sheets related to unconsolidated VIEs that the Company holds an interest in, but is not the primary beneficiary of:
(dollars in millions)March 31, 2026December 31, 2025
Lending to SPEs included in Loans and leases
$5,880 $5,631 
Tax-advantaged investments included in Other assets(1)
3,005 2,967 
Unfunded commitments for tax-advantaged investments included in Other liabilities(1)
1,079 1,066 
Asset-backed investments included in Debt securities
1,067 1,118 
Other investments included in Other assets
17 17 
Unfunded commitments for other investments included in Other liabilities
2 2 
(1) Includes LIHTC and renewable energy investments.
Lending to Special Purpose Entities
The Company provides lending facilities to third-party sponsored SPEs within its Capital Markets business. The SPEs are primarily funded through these lending facilities or a syndication in which the Company participates. The principal risk of these lending facilities is the credit risk related to the underlying assets in the SPE, in which the Company generally holds a priority position. As of March 31, 2026 and December 31, 2025, the lending facilities had undrawn commitments to extend credit of $4.3 billion and $4.0 billion, respectively. For more information on commitments to extend credit see Note 11.
Tax-Advantaged Investments
Low Income Housing Tax Credit Partnerships
The Company makes certain equity investments in various limited partnerships that sponsor affordable housing projects utilizing federal tax incentives pursuant to Section 42 of the Internal Revenue Code. The objective of these investments is to generate a satisfactory return on capital, encourage investment in projects that serve affordable housing product offerings, and further the goals of the Community Reinvestment Act. The principal activities of the limited partnerships include the identification, development, and operation of multifamily housing properties leased to qualifying residential tenants. Funding for these investments is generally provided through a combination of debt and equity.
The Company’s investments in LIHTC partnerships totaled $2.8 billion as of March 31, 2026 and December 31, 2025, with unfunded commitments related to these investments totaling $1.0 billion and $1.1 billion, respectively.
Renewable Energy Entities
The Company’s investments in certain renewable energy entities provide benefits from government incentives and other tax attributes (e.g., tax depreciation). The Company’s investments in renewable energy entities totaled $241 million and $201 million, respectively, as of March 31, 2026 and December 31, 2025, with unfunded commitments related to these investments totaling $55 million as of March 31, 2026. Unfunded commitments are contingent upon the level of electricity production attained by the renewable energy entity relative to its targeted threshold, changes in the production tax credit rates set by the Internal Revenue Service, and the achievement of commercial operation for a certain renewable energy project under its power purchase agreement.
Citizens Financial Group, Inc. | 56

Asset-backed securities
The Company’s investments in asset-backed securities are collateralized by education and residential mortgage loans sold to third-party sponsored VIEs. The Company acts as the primary servicer for the sold education loans and receives a servicing fee, with a third-party servicer responsible for all loans that become significantly delinquent. With respect to sold residential mortgage loans, the Company initially purchases these loans from third parties as part of its mortgage banking activities and then subsequently sells them to FNMA or FHLMC in exchange for mortgage-backed securities issued by securitization SPEs that they sponsor. The securitizations are structured without recourse to the Company except for standard representations and warranties and with no restrictions on the retained interests. The Company does not retain servicing for the sold residential mortgage loans.
The Company did not retain any securitization interests resulting from the origination of residential mortgage loans during the three months ended March 31, 2026 and 2025.
Other Investments
The Company makes certain equity investments in various tax credit limited partnerships or limited liability companies in order to achieve a satisfactory return on capital and to assist the Company in achieving goals associated with the CRA.
The following table summarizes the impact to the Consolidated Statements of Operations relative to the Company’s tax credit programs for which it has elected to apply the proportional amortization method of accounting:
Three Months Ended March 31,
(dollars in millions)20262025
Tax credits recognized$110 $106 
Other tax benefits recognized25 23 
Amortization(107)(102)
Net benefit (expense) included in Income tax expense
28 27 
Other income— 2 
Allocated income (loss) on investments(4)(3)
Net benefit (expense) included in Noninterest income
(4)(1)
Net benefit (expense) included in the Consolidated Statements of Operations(1)
$24 $26 
(1) Includes the impact of tax credit investments when the election to apply the proportional amortization method was in effect during the periods presented.
The Company did not recognize impairment losses resulting from the forfeiture or ineligibility of income tax credits or other circumstances during the three months ended March 31, 2026 and 2025.
NOTE 7 - BORROWED FUNDS
Short-term borrowed funds
Borrowings with original maturities of one year or less are classified as short-term and were comprised of the following:
(dollars in millions)March 31, 2026December 31, 2025
Other short-term borrowed funds(1)
$54 $58 
Total short-term borrowed funds$54 $58 
(1) Consists primarily of short positions held by the Company’s commercial broker dealer. See Note 8 for additional information regarding forward purchase contracts entered into to economically hedge these short positions.
Citizens Financial Group, Inc. | 57

Long-term borrowed funds
The following table presents a summary of the Company’s long-term borrowed funds:
(dollars in millions)March 31, 2026December 31, 2025
Parent Company:
2.850% fixed-rate senior unsecured notes, due July 2026
$500 $500 
5.841% fixed/floating-rate senior unsecured notes, due January 2030
1,246 1,246 
2.500% fixed-rate senior unsecured notes, due February 2030
299 299 
3.250% fixed-rate senior unsecured notes, due April 2030
748 747 
3.750% fixed-rate reset subordinated debt, due February 2031(1)
— 69 
4.300% fixed-rate reset subordinated debt, due February 2031(1)
— 135 
4.350% fixed-rate reset subordinated debt, due February 2031(1)
— 60 
5.253% fixed/floating-rate senior unsecured notes, due March 2031
747 747 
5.718% fixed/floating-rate senior unsecured notes, due July 2032
1,244 1,244 
2.638% fixed-rate subordinated debt, due September 2032
578 577 
6.645% fixed/floating-rate senior unsecured notes, due April 2035
746 746 
5.299% fixed-reset subordinated notes, due January 2036
397 — 
5.641% fixed-rate reset subordinated debt, due May 2037
399 398 
CBNA’s Global Note Program:
4.575% fixed/floating-rate senior unsecured notes, due August 2028
799 799 
4.192% fixed/floating-rate senior unsecured notes, due January 2029
747 — 
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 3.951% weighted average rate, due through 2045(2)
2,513 2,013 
Secured borrowings, 5.548% weighted average rate, due through 2031(2)(3)
1,279 1,625 
Other18 19 
Total long-term borrowed funds$12,260 $11,224 
(1) Notes were redeemed in February 2026.
(2) Rate disclosed reflects the weighted average rate as of March 31, 2026.
(3) Collateralized by loans. See Note 6 for additional information.
At March 31, 2026, the Company’s long-term borrowed funds include principal balances of $12.3 billion and unamortized debt issuance costs and discounts of $70 million. At December 31, 2025, the Company’s long-term borrowed funds include principal balances of $11.3 billion and unamortized debt issuance costs and discounts of $71 million.
Advances, lines of credit, and letters of credit from the FHLB are collateralized primarily by residential mortgages and home equity products sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized FHLB borrowing capacity, primarily for advances and letters of credit, was $7.3 billion and $7.1 billion at March 31, 2026 and December 31, 2025, respectively. The Company’s available FHLB borrowing capacity was $23.2 billion and $22.1 billion at March 31, 2026 and December 31, 2025, respectively. The Company can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At March 31, 2026, the Company’s unused secured borrowing capacity was approximately $80.7 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity.
NOTE 8 - DERIVATIVES
In the normal course of business, the Company enters into derivative transactions to meet the financing and hedging needs of its customers and reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, certain commodities, forward commitments to sell TBAs, forward purchase and sale contracts, and purchase options. The Company does not use derivatives for speculative purposes. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 18 in the Company’s 2025 Form 10-K.
Citizens Financial Group, Inc. | 58

The following table presents derivative assets and liabilities included in the Consolidated Balance Sheets:
March 31, 2026December 31, 2025
(dollars in millions)Notional AmountDerivative AssetsDerivative LiabilitiesNotional AmountDerivative AssetsDerivative Liabilities
Derivatives designated as hedging instruments:
Interest rate contracts
$65,576 $274 $12 $67,358 $366 $25 
Derivatives not designated as hedging instruments:
Interest rate contracts
183,611 137 456 180,977 187 446 
Foreign exchange contracts36,697 528 366 40,401 510 373 
Commodities contracts14,085 717 661 10,974 458 405 
TBA contracts7,147 29 20 3,043 2 6 
Other contracts1,059 7 4 968 9 3 
Total derivatives not designated as hedging instruments242,599 1,418 1,507 236,363 1,166 1,233 
Total gross derivatives308,175 1,692 1,519 303,721 1,532 1,258 
Less: Gross amounts offset in the Consolidated Balance Sheets(1)
(498)(498)(342)(342)
Less: Cash collateral applied(1)
(389)(207)(494)(137)
Total net derivatives presented in the Consolidated Balance Sheets$805 $814 $696 $779 
(1) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions, as well as collateral paid and received.
The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer facilitation, and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below:
Derivatives Designated As Hedging Instruments
The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. All hedging relationships are formally documented at inception, as well as risk management objectives and strategies for undertaking various accounting hedges. In addition, the effectiveness of hedge relationships is monitored during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on the hedge relationship, with each relationship monitored to ensure that management’s initial intent continues to be satisfied. Hedge accounting treatment is discontinued when the derivative is terminated or when it is determined that a derivative is not expected to be, or has ceased to be, an effective hedge. Changes in the fair value of a derivative are reflected in earnings after termination of the hedge relationship.
Fair Value Hedges
In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur. At March 31, 2026 and December 31, 2025, the Company has designated $3.8 billion of interest rate swaps as fair value hedges of its fixed-rate prepayable AFS securities using the portfolio layer method. This approach allows the Company to designate as the hedged item a stated amount of the assets that are not expected to be affected by prepayments, defaults, and other factors affecting the timing and amount of cash flows. At March 31, 2026 and December 31, 2025, the Company has also designated $2.0 billion and $2.8 billion, respectively, of interest rate swaps as fair value hedges to manage interest rate risk within its nonprepayable fixed-rate AFS securities portfolio.
Citizens Financial Group, Inc. | 59

The following table presents the effect of fair value hedges on the Consolidated Statements of Operations and the respective line items affected for each hedged item:
Location and Amount of Gains (Losses) Recognized
Interest Income
Interest Expense
(dollars in millions)
Investment Securities
Long-Term Borrowed Funds
Three Months Ended March 31, 2026
Gains (losses) on fair value hedges recognized on:
Hedged items
($39)$— 
Derivatives
39 — 
Amounts related to interest settlements on derivatives
— — 
Total net interest income recognized on fair value hedges
$— $— 
Three Months Ended March 31, 2025
Gains (losses) on fair value hedges recognized on:
Hedged items
$116 ($2)
Derivatives
(118)2 
Amounts related to interest settlements on derivatives11 (2)
Total net interest income recognized on fair value hedges
$9 ($2)
The following table reflects amounts recorded in the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges:    
March 31, 2026December 31, 2025
(dollars in millions)
Debt securities available for sale(1)
Debt securities available for sale(1)
Carrying amount of hedged assets(2)
$7,050 $8,009 
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items8 48 
(1) Includes the amortized cost basis of closed portfolios used to designate hedging relationships under the portfolio layer method. The hedged item is a layer of the closed portfolio which is expected to be remaining at the end of the hedging relationship. As of March 31, 2026 and December 31, 2025, the amortized cost basis of the closed portfolios used in these hedging relationships was $4.9 billion and $5.1 billion, respectively, including associated cumulative basis adjustments of $(4) million and $17 million, respectively. The amount of the designated hedging instruments was $3.8 billion at March 31, 2026 and December 31, 2025.
(2) Carrying amount represents amortized cost.
Cash Flow Hedges
In a cash flow hedge the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from AOCI into earnings in the period during which the hedged item affects earnings.
The Company enters into interest rate swap agreements designed primarily to hedge a portion of its floating-rate assets and liabilities. All of these swaps are deemed highly effective cash flow hedges. From time to time, the Company may also enter into certain interest rate option agreements that utilize interest rate floors and/or caps. Option premiums paid and received are excluded from the assessment of hedge effectiveness and are amortized over the life of the instruments.
The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income related to derivative instruments designated as cash flow hedges:
Three Months Ended March 31,
(dollars in millions)20262025
Pre-tax net gains (losses) recognized in OCI
($169)$284 
Pre-tax net gains (losses) reclassified from AOCI into interest income
(113)(202)
Citizens Financial Group, Inc. | 60

Using the March 31, 2026 interest rate curve, the Company estimates that $188 million in pre-tax net losses related to cash flow hedge strategies will be reclassified from AOCI to earnings over the next 12 months. These losses could differ from amounts recognized due to changes in interest rates, hedge de-designations, or the addition of other hedges after March 31, 2026.
Derivatives Not Designated As Hedging Instruments
The Company offers derivatives to customers in connection with their risk management needs consisting primarily of interest rate, foreign exchange, and commodity contracts. Market risk exposure from customer transactions is primarily managed by entering into a variety of hedging transactions with third-party dealers. Gains and losses on customer-related derivatives are reported in Foreign exchange and derivatives products in the Consolidated Statements of Operations.
The Company also offers at-the-market equity programs to facilitate capital market activities for customers. These programs involve the concurrent short sale of an equity security and the execution of a forward purchase contract for the same equity security. The forward purchase contract economically hedges the Company’s short sale position and will be closed against such position when a program concludes. Changes in fair value related to the forward purchase contracts are reported in Capital markets fees in the Consolidated Statements of Operations.
Residential mortgage loans that will be sold in the secondary market and the related loan commitments, which are considered derivatives, are accounted for at fair value. Forward contracts to sell mortgage-backed securities are utilized to hedge the fair value of the loans and related commitments. Gains and losses on the loans and related commitments, and the derivatives used to economically hedge them, are reported in Mortgage banking fees in the Consolidated Statements of Operations.
Residential MSRs are accounted for at fair value. Derivatives utilized to hedge the fair value of residential MSRs include interest rate futures, swaps, options, and forward contracts to purchase mortgage-backed securities. Gains and losses on residential MSRs and the related derivatives are reported in Mortgage banking fees in the Consolidated Statements of Operations.
The following table presents the effect of economic hedges on noninterest income:
Amounts Recognized in
Noninterest Income for the
Three Months Ended March 31,Affected Line Item in the Consolidated Statements of Operations
(dollars in millions)20262025
Economic hedge type:
Customer interest rate contracts($117)$165 Foreign exchange and derivative products
Derivatives hedging interest rate risk126 (157)Foreign exchange and derivative products
Customer foreign exchange contracts(88)98 Foreign exchange and derivative products
Derivatives hedging foreign exchange risk118 (131)Foreign exchange and derivative products
Customer commodity contracts309 343 Foreign exchange and derivative products
Derivatives hedging commodity price risk(300)(336)Foreign exchange and derivative products
Residential loan commitments(11)6 Mortgage banking fees
Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value
19 (13)Mortgage banking fees
Derivative contracts used to hedge residential MSRs(8)22 Mortgage banking fees
Derivative contracts used to hedge equity price risk
1 — 
Capital markets fees
Total$49 ($3)
Citizens Financial Group, Inc. | 61

NOTE 9 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)
The following table summarizes the components of the Company’s OCI:
(dollars in millions)
Pre-tax
Tax Effect
After-tax
Three Months Ended March 31, 2026
Net unrealized gains (losses) on cash flow hedges arising during the period
($169)$45 ($124)
Reclassification of net (gains) losses on cash flow hedges to earnings
113 (30)83 
Net unrealized gains (losses) on cash flow hedges
(56)15 (41)
Net unrealized gains (losses) on AFS securities arising during the period
(133)33 (100)
Reclassification of net (gains) losses on investment securities to earnings
25 (6)19 
Net unrealized gains (losses) on investment securities
(108)27 (81)
Net actuarial gain (loss) arising during the period
— — — 
Amortization of actuarial (gain) loss to earnings
5 (1)4 
Defined benefit plans
5 (1)4 
Total other comprehensive income (loss)
($159)$41 ($118)
Three Months Ended March 31, 2025
Net unrealized gains (losses) on cash flow hedges arising during the period
$284 ($76)$208 
Reclassification of net (gains) losses on cash flow hedges to earnings
202 (54)148 
Net unrealized gains (losses) on cash flow hedges
486 (130)356 
Net unrealized gains (losses) on AFS securities arising during the period
377 (95)282 
Reclassification of net (gains) losses on investment securities to earnings
17 (4)13 
Net unrealized gains (losses) on investment securities
394 (99)295 
Net actuarial gain (loss) arising during the period
— — — 
Amortization of actuarial (gain) loss to earnings
4 (1)3 
Defined benefit plans
4 (1)3 
Total other comprehensive income (loss)
$884 ($230)$654 
The following table summarizes the activity in each component of AOCI, net of income taxes:
(dollars in millions)
Net Unrealized Gains (Losses) on Cash Flow Hedges
Net Unrealized Gains (Losses) on Investment Securities
Defined Benefit Plans
Total AOCI
Three Months Ended March 31, 2026
Balance at January 1, 2026($118)($1,603)($249)($1,970)
Other comprehensive income (loss) before reclassifications(124)(100)— (224)
Amounts reclassified from AOCI to earnings
83 19 4 106 
Total other comprehensive income (loss)
(41)(81)4 (118)
Balance at March 31, 2026($159)($1,684)($245)($2,088)
Three Months Ended March 31, 2025
Balance at January 1, 2025($925)($2,369)($301)($3,595)
Other comprehensive income (loss) before reclassifications208 282 — 490 
Amounts reclassified from AOCI to earnings
148 13 3 164 
Total other comprehensive income (loss)
356 295 3 654 
Balance at March 31, 2025($569)($2,074)($298)($2,941)
Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCINet interest income
Securities gains, net and Net interest income
Other operating expense
Citizens Financial Group, Inc. | 62

NOTE 10 - STOCKHOLDERS’ EQUITY
Preferred Stock
The following table summarizes the Company’s preferred stock:
March 31, 2026December 31, 2025
(dollars in millions, except per share data)Liquidation value per sharePreferred SharesCarrying AmountPreferred SharesCarrying Amount
Authorized ($25 par value per share)
100,000,000 100,000,000 
Issued and outstanding:
Series B$1,000 300,000 $296 300,000 $296 
Series C1,000 300,000 297 300,000 297 
Series E1,000 
(1)
450,000 
(2)
437 450,000 437 
Series G1,000 300,000 296 300,000 296 
Series H
1,000 
(1)
400,000 
(3)
392 400,000 392 
Series I
1,000 
(1)
400,000 
(4)
393 400,000 393 
Total2,150,000 $2,111 2,150,000 $2,111 
(1) Equivalent to $25 per depositary share.
(2) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock.
(3) Represented by 16,000,000 depositary shares each representing a 1/40th interest in the Series H Preferred Stock.
(4) Represented by 16,000,000 depositary shares each representing a 1/40th interest in the Series I Preferred Stock.
For further detail regarding the terms and conditions of the Company’s preferred stock, see Note 15 in the Company’s 2025 Form 10-K.
Dividends
The following tables summarize the Company’s common and preferred stock dividend activity:
Three Months Ended March 31, 2026Three Months Ended March 31, 2025
(dollars in millions, except per share data)Dividends Declared per ShareDividends DeclaredDividends PaidDividends Declared per ShareDividends DeclaredDividends Paid
Common stock$0.46 $198 $198 $0.42 $186 $186 
Preferred stock
Series B$17.29 $5 $5 $19.11 $6 $6 
Series C17.67 5 6 19.50 6 6 
Series E12.50 6 6 12.50 5 6 
Series F— — — 14.13 6 6 
Series G10.00 3 3 10.00 3 3 
Series H18.44 7 7 18.44 7 7 
Series I
16.25 7 11 — — — 
Total preferred stock$33 $38 $33 $34 
Treasury Stock
During the three months ended March 31, 2026 and 2025, the Company repurchased $300 million, or 4,807,769 shares, and $200 million, or 4,483,894 shares, respectively, of its outstanding common stock, which are held in treasury stock.
Citizens Financial Group, Inc. | 63

NOTE 11 - COMMITMENTS AND CONTINGENCIES
A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 17 in the Company’s 2025 Form 10-K.
(dollars in millions)March 31, 2026December 31, 2025
Commitments to extend credit$107,356 $105,880 
Letters of credit2,741 1,902 
Loans sold with recourse81 85 
Risk participation agreements21 37 
Other commitments
9 11 
Total$110,208 $107,915 
Commitments to Extend Credit
Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. These commitments generally have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements.
Letters of Credit
Letters of credit in the table above reflect commercial, standby financial, and standby performance letters of credit. Financial and performance standby letters of credit are issued by the Company for the benefit of its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project or activity (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments. Letters of credit are generally secured according to the creditworthiness of the counterparty, with collateral including, but not limited to, cash, accounts receivable, inventory, or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amount of the allowance for unfunded commitments. Standby and commercial letters of credit are issued for terms of no more than two years and one year, respectively.
Loans Sold with Recourse
The Company is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights.
Risk Participation Agreements
RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over multiple counterparties. At March 31, 2026, the remaining terms on these RPAs ranged from less than one year to nine years.
Contingencies
The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, and mortgage-related issues. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company.
Citizens Financial Group, Inc. | 64

In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty, or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice, it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss.
Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s unaudited interim Consolidated Financial Statements.
NOTE 12 - FAIR VALUE MEASUREMENTS
The Company measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Fair value is also used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Fair value measurement guidance is also applied to disclosures in this Note related to assets and liabilities that are not required to be reported at fair value in the financial statements.
For more information on the measurement of fair value for the Company’s assets and liabilities, including the election of the fair value option and valuation techniques utilized to measure fair value on a recurring and nonrecurring basis, see Note 18 in the Company’s 2025 Form 10-K.
Fair Value Option
The Company has elected to account for residential mortgage LHFS and certain commercial LHFS under the fair value option. Under the fair value option, residential mortgage LHFS and certain commercial LHFS are initially measured at fair value with subsequent changes in fair value recognized in Mortgage banking fees and Capital markets fees, respectively, in the Consolidated Statements of Operations. The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value:
March 31, 2026December 31, 2025
(dollars in millions)Aggregate Fair ValueAggregate Unpaid PrincipalAggregate Fair Value Greater (Less) Than Aggregate Unpaid PrincipalAggregate Fair ValueAggregate Unpaid PrincipalAggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal
Residential mortgage loans held for sale
$778 $770 $8 $895 $872 $23 
Commercial loans held for sale
139 147 (8)170 185 (15)
Citizens Financial Group, Inc. | 65

Recurring Fair Value Measurements
The Company utilizes a variety of valuation techniques to measure its assets and liabilities at fair value on a recurring basis. The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at March 31, 2026:
(dollars in millions)TotalLevel 1Level 2Level 3
Debt securities available for sale:
Mortgage-backed securities$31,937 $— $31,937 $— 
Collateralized loan obligations89 — 89 — 
State and political subdivisions1 — 1 — 
U.S. Treasury and other4,334 4,334 — — 
Total debt securities available for sale36,361 4,334 32,027 — 
Loans held for sale:
Residential loans held for sale
778 — 778 — 
Commercial loans held for sale
139 — 139 — 
Total loans held for sale, at fair value
917 — 917 — 
Mortgage servicing rights1,462 — — 1,462 
Derivative assets:
Interest rate contracts411 — 411 — 
Foreign exchange contracts528 — 528 — 
Commodities contracts717 — 717 — 
TBA contracts29 — 29 — 
Other contracts7 — 2 5 
Total derivative assets1,692 — 1,687 5 
Equity securities, at fair value(1)
269 269 — — 
Short-term investments
65 30 35 — 
Total assets$40,766 $4,633 $34,666 $1,467 
Derivative liabilities:
Interest rate contracts$468 $— $468 $— 
Foreign exchange contracts366 — 366 — 
Commodities contracts661 — 661 — 
TBA contracts20 — 20 — 
Other contracts4 — — 4 
Total derivative liabilities1,519 — 1,515 4 
Short-term borrowed funds
54 40 14 — 
Other liabilities
113 — 113 — 
Total liabilities$1,686 $40 $1,642 $4 
(1) Excludes investments of $67 million included in Other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These investments include capital contributions to private investment funds and have unfunded capital commitments of $14 million at March 31, 2026, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments.
Citizens Financial Group, Inc. | 66

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2025:
(dollars in millions)TotalLevel 1Level 2Level 3
Debt securities available for sale:
Mortgage-backed securities$32,484 $— $32,484 $— 
Collateralized loan obligations89 — 89 — 
State and political subdivisions1 — 1 — 
U.S. Treasury and other3,123 3,123 — — 
Total debt securities available for sale35,697 3,123 32,574 — 
Loans held for sale:
Residential loans held for sale
895 — 895 — 
Commercial loans held for sale
170 — 170 — 
Total loans held for sale, at fair value
1,065 — 1,065 — 
Mortgage servicing rights1,455 — — 1,455 
Derivative assets:
Interest rate contracts553 — 553 — 
Foreign exchange contracts510 — 510 — 
Commodities contracts458 — 458 — 
TBA contracts2 — 2 — 
Other contracts9 — 1 8 
Total derivative assets1,532 — 1,524 8 
Equity securities, at fair value(1)
251 251 — — 
Short-term investments
72 40 32 — 
Total assets$40,072 $3,414 $35,195 $1,463 
Derivative liabilities:
Interest rate contracts$471 $— $471 $— 
Foreign exchange contracts373 — 373 — 
Commodities contracts405 — 405 — 
TBA contracts6 — 6 — 
Other contracts3 — — 3 
Total derivative liabilities1,258 — 1,255 3 
Short-term borrowed funds
52 40 12 — 
Other liabilities
157 — 157 — 
Total liabilities$1,467 $40 $1,424 $3 
(1) Excludes investments of $66 million included in Other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These investments include capital contributions to private investment funds and have unfunded capital commitments of $14 million at December 31, 2025, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments.
Citizens Financial Group, Inc. | 67

The following tables present a roll forward of the balance sheet amounts for assets and liabilities measured at fair value on a recurring basis and classified as Level 3:
Three Months Ended March 31, 2026
(dollars in millions)Mortgage Servicing RightsOther Derivative Contracts
Beginning balance$1,455 $5 
Issuances48 17 
Settlements(2)
(46)(9)
Changes in fair value recognized in earnings(3)
5 (12)
Ending balance$1,462 $1 
Three Months Ended March 31, 2025
(dollars in millions)Mortgage Servicing RightsOther Derivative Contracts
Beginning balance$1,491 $1 
Issuances27 16 
Sales(1)
(72)— 
Settlements(2)
(39)(16)
Changes in fair value recognized in earnings(3)
(10)4 
Ending balance$1,397 $5 
(1) For MSRs, represents the sale of the excess servicing yield on MSRs.
(2) For MSRs, represents changes in value of the MSRs due to i) the passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. For other derivative contracts, represents the closeout of interest rate lock commitments and other cash payments.
(3) Represents changes in fair value primarily driven by market conditions. These changes are recorded in Mortgage banking fees and Other income in the Consolidated Statements of Operations.
The following table presents quantitative information about significant unobservable inputs utilized to measure the fair value of Level 3 assets and liabilities:
March 31, 2026December 31, 2025
Financial Instrument(1)
Valuation TechniqueUnobservable InputRange (Weighted Average)Range (Weighted Average)
Mortgage servicing rightsDiscounted Cash FlowConstant prepayment rate
5-15% CPR (7% CPR)
6-15% CPR (7% CPR)
Option adjusted spread
398-1,038 bps (574 bps)
398-1,038 bps (588 bps)
Other derivative contractsInternal ModelPull through rate
18-100% (85%)
8-100% (85%)
MSR value
34-181 bps (136 bps)
25-177 bps (134 bps)
(1) Disclosures related to the fair value measurement of financial instruments deemed immaterial are not included.
Nonrecurring Fair Value Measurements
Fair value is also used on a nonrecurring basis to evaluate certain assets for impairment or for disclosure purposes. The following table presents losses recorded in earnings on assets measured at fair value on a nonrecurring basis, regardless of whether the asset is still held at period end:
Three Months Ended March 31,
(dollars in millions)20262025
Collateral-dependent loans ($26)($59)

The following table presents the carrying amount and fair value hierarchy of assets that were held as of the period end indicated and for which a nonrecurring fair value adjustment was recorded in earnings during the year. Carrying amount represents the fair value of the asset as of its measurement date, or date on which a nonrecurring fair value adjustment was recorded.
March 31, 2026December 31, 2025
(dollars in millions)TotalLevel 1Level 2Level 3TotalLevel 1Level 2Level 3
Collateral-dependent loans $87 $— $17 $70 $135 $— $24 $111 
Citizens Financial Group, Inc. | 68

Fair Value of Financial Instruments
The following tables present the estimated fair value for financial instruments not recorded at fair value in the Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions.
March 31, 2026
TotalLevel 1Level 2Level 3
(dollars in millions)Carrying ValueEstimated Fair ValueCarrying ValueEstimated Fair ValueCarrying ValueEstimated Fair ValueCarrying ValueEstimated Fair Value
Financial assets(1):
Debt securities held to maturity$7,800 $6,998 $— $— $7,484 $6,684 $316 $314 
Loans held for sale
620 620 — — — — 620 620 
Net loans and leases141,709 142,607 — — 458 458 141,251 142,149 
Other assets836 836 — — 788 788 48 48 
Financial liabilities:
Deposits184,035 183,980 — — 184,035 183,980 — — 
Short-term borrowed funds— — — — — — — — 
Long-term borrowed funds12,260 12,083 — — 12,260 12,083 — — 
December 31, 2025
TotalLevel 1Level 2Level 3
(dollars in millions)Carrying ValueEstimated Fair ValueCarrying ValueEstimated Fair ValueCarrying ValueEstimated Fair ValueCarrying ValueEstimated Fair Value
Financial assets(1):
Debt securities held to maturity $7,933 $7,150 $— $— $7,595 $6,812 $338 $338 
Loans held for sale
133 133 — — — — 133 133 
Net loans and leases140,749 140,131 — — 437 437 140,312 139,694 
Other assets807 807 — — 768 768 39 39 
Financial liabilities:
Deposits183,313 183,277 — — 183,313 183,277 — — 
Short-term borrowed funds6 6 — — 6 6 — — 
Long-term borrowed funds11,224 11,472 — — 11,224 11,472 — — 
(1) Excludes cash-related financial instruments not recorded at fair value in the Consolidated Balance Sheets with a carrying value and estimated fair value of $13.1 billion and $13.6 billion at March 31, 2026 and December 31, 2025, respectively.
NOTE 13 - NONINTEREST INCOME
A portion of the Company’s noninterest income relates to certain fee-based revenue earned from contracts with customers based on the amount of consideration expected to be received upon the transfer of control of a good or service. For a description of the components of revenue from contracts with customers and how each component is recognized for the principal products and services of the Company’s business segments, see Note 19 in the Company’s 2025 Form 10-K.
Citizens Financial Group, Inc. | 69

The following tables present noninterest income segregated by revenue from contracts with customers and revenue from other sources, disaggregated by business segment. Revenue from other sources primarily includes income from letter of credit and loan fees, foreign exchange and derivative products, and mortgage banking fees.
Three Months Ended March 31, 2026
(dollars in millions)Consumer BankingCommercial BankingOtherConsolidated
Service charges and fees$76 $35 $— $111 
Capital markets fees— 120 — 120 
Wealth fees
100 — — 100 
Card fees65 11 4 80 
Other banking fees1 3 — 4 
Total revenue from contracts with customers$242 $169 $4 $415 
Total revenue from other sources(1)
57 94 40 191 
Total noninterest income$299 $263 $44 $606 
Three Months Ended March 31, 2025
(dollars in millions)Consumer BankingCommercial BankingOther
Consolidated
Service charges and fees$74 $34 $— $108 
Capital markets fees— 95 — 95 
Wealth fees
81 — — 81 
Card fees67 13 — 80 
Other banking fees1 2 — 3 
Total revenue from contracts with customers$223 $144 $— $367 
Total revenue from other sources(1)
74 71 32 177 
Total noninterest income$297 $215 $32 $544 
(1) Includes bank-owned life insurance income of $29 million and $27 million for the three months ended March 31, 2026 and 2025, respectively.
For the three months ended March 31, 2026 and 2025, the Company recognized trailing commissions of $4 million related to previous investment sales.
NOTE 14 - OTHER OPERATING EXPENSE
The following table presents the details of Other operating expense:
Three Months Ended March 31,
(dollars in millions)20262025
Marketing$41 $40 
Deposit insurance
30 38 
Other76 79 
Other operating expense$147 $157 
Citizens Financial Group, Inc. | 70

NOTE 15 - EARNINGS PER SHARE
Basic EPS is the amount of earnings, adjusted for preferred stock dividends and the impact of issuance costs associated with preferred stock redemptions, available to each share of common stock outstanding during the reporting period. Diluted EPS is the amount of earnings available to each share of common stock outstanding during the reporting period adjusted to include the effect of potentially dilutive common shares, which include incremental shares issued for share-based payment awards. Potentially dilutive common shares are excluded from the computation of diluted EPS in periods in which the effect would be antidilutive.
The following table presents the calculation of basic and diluted EPS:
Three Months Ended March 31,
(dollars in millions, except per share data)20262025
Numerator (basic and diluted):
Net income$517 $373 
Less: Preferred stock dividends33 33 
Net income available to common stockholders$484 $340 
Denominator:
Weighted-average common shares outstanding - basic425,344,491 438,320,757 
Dilutive common shares: share-based awards4,550,346 3,879,423 
Weighted-average common shares outstanding - diluted429,894,837 442,200,180 
Earnings per common share:
Basic$1.14 $0.78 
Diluted(1)
1.13 0.77 
(1) Excluded from the computation of diluted EPS were weighted-average antidilutive shares totaling 113,423 and 126,523 for the three months ended March 31, 2026 and 2025, respectively.
NOTE 16 - BUSINESS SEGMENTS
The Company is managed by its CODM, the Chief Executive Officer, on a segment basis. The Company’s two reportable business segments are Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each business segment has a segment head that reports directly to the Chief Executive Officer, who has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer.
The CODM utilizes segment pretax profit or loss as the primary measure to allocate resources to the Company’s business segments during the annual budgeting and forecasting process. This measure is also used to assess the performance of each segment, with a focus on monitoring net interest income, noninterest income, and noninterest expense. To ensure effective oversight, the CODM participates in monthly business review meetings, where budget- and forecast-to-actual variances for pretax profit or loss and its components are analyzed. These evaluations inform the CODM’s decisions regarding the allocation of capital and resources across the business segments, ensuring alignment with the Company’s strategic objectives.
Developing and applying methodologies used to allocate items among the business segments is a dynamic process. Accordingly, financial results may be revised periodically as management systems are enhanced, methods of evaluating performance or product lines are updated, or organizational structure changes occur.
For more information on the Company’s business segments, as well as Other non-segment operations, see Note 24 in the Company’s 2025 Form 10-K.
Citizens Financial Group, Inc. | 71

The following tables present certain financial data of the Company’s business segments:
Three Months Ended March 31, 2026
(dollars in millions)Consumer BankingCommercial BankingOtherConsolidated
Net interest income$1,309 $456 ($203)$1,562 
Noninterest income299 263 44 606 
Total revenue1,608 719 (159)2,168 
Direct expenses(1)(2)
724 228 426 1,378 
Indirect expenses(3)
304 106 (410)— 
Noninterest expense1,028 334 16 1,378 
Profit (loss) before provision (benefit) for credit losses580 385 (175)790 
Provision (benefit) for credit losses71 64 5 140 
Income (loss) before income tax expense (benefit)509 321 (180)650 
Income tax expense (benefit)131 78 (76)133 
Net income (loss)$378 $243 ($104)$517 
Total average assets$83,870 $67,737 $72,617 $224,224 
(1) Represents operating expenses incurred by the business segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy.
(2) Includes depreciation and amortization of $31 million, $4 million, and $74 million, respectively, for the Consumer Banking, Commercial Banking, and Other business segments.
(3) Represents allocated corporate overhead from support functions such as information technology, finance, risk, and human resources.
Three Months Ended March 31, 2025
(dollars in millions)Consumer BankingCommercial BankingOtherConsolidated
Net interest income$1,193 $441 ($243)$1,391 
Noninterest income297 215 32 544 
Total revenue 1,490 656 (211)1,935 
Direct expenses(1)(2)
669 218 427 1,314 
Indirect expenses(3)
285 109 (394)— 
Noninterest expense954 327 33 1,314 
Profit (loss) before provision (benefit) for credit losses536 329 (244)621 
Provision (benefit) for credit losses86 77 (10)153 
Income (loss) before income tax expense (benefit)450 252 (234)468 
Income tax expense (benefit)114 56 (75)95 
Net income (loss)$336 $196 ($159)$373 
Total average assets $77,534 $65,366 $73,409 $216,309 
(1) Represents operating expenses incurred by the business segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy.
(2) Includes depreciation and amortization of $31 million, $5 million, and $75 million, respectively, for the Consumer Banking, Commercial Banking, and Other business segments.
(3) Represents allocated corporate overhead from support functions such as information technology, finance, risk, and human resources.
ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
Quantitative and qualitative disclosures about market risk are presented in the “Market Risk” section of Part I, Item 2 and is incorporated herein by reference.
Citizens Financial Group, Inc. | 72

ITEM 4. CONTROLS AND PROCEDURES
The Company maintains a set of disclosure controls and procedures designed to ensure that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in SEC rules and forms. The design of disclosure controls and procedures is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Controls and procedures, no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control objectives. In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this quarterly report on Form 10-Q, an evaluation was carried out under the supervision and with the participation of the Company’s management, including its Chief Executive Officer and Chief Financial Officer, of the effectiveness of its disclosure controls and procedures. Based on that evaluation, the Company’s Chief Executive Officer and Chief Financial Officer concluded that the Company’s disclosure controls and procedures, as of the end of the period covered by this quarterly report on Form 10-Q, were effective to provide reasonable assurance that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in SEC rules and forms and is accumulated and communicated to the Company’s management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.
There were no changes in our internal control over financial reporting identified in management's evaluation pursuant to Rules 13a-15(d) or 15d-15(d) of the Exchange Act during the period covered by this quarterly report on Form 10-Q that materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.
PART II. OTHER INFORMATION
ITEM 1. LEGAL PROCEEDINGS
Information required by this item is presented in Note 11 and is incorporated herein by reference.
ITEM 1A. RISK FACTORS
In addition to the other information set forth in this Report, you should consider the risks described under Item 1A “Risk Factors” in the Company’s 2025 Form 10-K.
ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS
Details of the repurchases of the Company’s common stock during the three months ended March 31, 2026 are included below:
Period
Total Number of Shares Repurchased
Average Price Paid Per Share
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs(1)
Maximum Dollar Amount of Shares That May Yet Be Purchased as Part of Publicly Announced Plans or Programs(1)
January 1, 2026 - January 31, 20264,258,517$62.404,258,517$1,034,272,778
February 1, 2026 - February 28, 2026—$——$1,034,272,778
March 1, 2026 - March 31, 2026549,252$62.40549,252$1,000,000,000
(1) On June 13, 2025, the Company announced that its Board of Directors increased the capacity under its common share repurchase program to $1.5 billion, an increase of $1.2 billion above the $300 million of capacity remaining under the prior June 2024 authorization.
Common stock share repurchases may be executed in the open market or in privately negotiated transactions, including under Rule 10b5-1 plans and accelerated share repurchase and other structured transactions. The timing and exact amount of future share repurchases will be subject to various factors, including the Company’s capital position, financial performance, balance sheet growth, market conditions, and regulatory considerations.
ITEM 3. DEFAULTS UPON SENIOR SECURITIES
None.
ITEM 4. MINE SAFETY DISCLOSURES
Not applicable.
Citizens Financial Group, Inc. | 73

ITEM 5. OTHER INFORMATION
None.
ITEM 6. EXHIBITS
Exhibit
Number		Description
3.1
Restated Certificate of Incorporation of the Registrant as in effect on the date hereof, as filed with the Secretary of State of the State of Delaware and effective October 6, 2025 (incorporated herein by reference to Exhibit 3.2 of the Current Report on Form 8-K, filed October 6, 2025)
3.2
Amended and Restated Bylaws of the Registrant (as amended and restated on February 16, 2023) (incorporated herein by reference to Exhibit 3.2 of the Annual Report on Form 10-K, filed February 17, 2023)
31.1
Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*
31.2
Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*
32.1
Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*
32.2
Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*
101
The following materials from the Registrant's Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2026, formatted in inline XBRL: (i) the Consolidated Balance Sheets, (ii) the Consolidated Statements of Operations, (iii) the Consolidated Statements of Comprehensive Income, (iv) the Consolidated Statements of Changes in Stockholders’ Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial Statements*
104Cover page interactive data file in inline XBRL format, included in Exhibit 101 to this report*
* Filed herewith.
Citizens Financial Group, Inc. | 74

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized on May 4, 2026.

CITIZENS FINANCIAL GROUP, INC.
(Registrant)
By:/s/ Christopher J. Schnirel
Name: Christopher J. Schnirel
Title: Executive Vice President, Chief Accounting Officer and Controller
(Principal Accounting Officer)

Citizens Financial Group, Inc. | 75

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