Financial Institutions
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-K

|X| ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
ACT OF 1934 [FEE REQUIRED] FOR THE FISCAL YEAR ENDED DECEMBER 31, 1999 OR

|_| TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934 [NO FEE REQUIRED]
For the transaction period from __________________ to ____________________

Commission File Number: 0-26481
-------

FINANCIAL INSTITUTIONS, INC.
--------------------------------------------------------------
(Exact Name of Registrant as specified in its Charter)

NEW YORK 16-0816610
- ----------------------- ---------------------------------------
(State of Incorporation) (I.R.S. Employer Identification Number)

220 Liberty Street Warsaw, NY 14569
- ----------------------------- ----------
(Address of Principal Executive Offices) (Zip Code)

(716)786-1100
--------------------------------------------------------------
(Registrant's Telephone Number Including Area Code)

Securities Registered Pursuant to Section 12(b) of the Act:

NONE
---------------------------

Securities Registered Pursuant to Section 12(g) of the Act:

COMMON STOCK, PAR VALUE $.01 PER SHARE
--------------------------------------------------------------
(Title of Class)

Indicate by check mark whether the Registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding twelve months (or for such shorter period that the Registrant was
required to file reports) and (2) has been subject to such requirements for the
past 90 days.

YES |X| NO |_|

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to the
best of Registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendments to
this Form 10-K. |X|

As of March 3, 2000 there were issued and outstanding, exclusive of treasury
shares, 11,017,733 shares of the Registrant's Common Stock.

The aggregate market value of the 8,308,993 shares of voting stock held by
non-affiliates of the Registrant was $93,995,000, as computed by reference to
the last sales price on March 3, 2000, as reported by the Nasdaq National


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Market. Solely for purposes of this calculation, all persons who are directors
and executive officers of the Registrant and all persons who are believed by the
Registrant to be beneficial owners of more than 5% of its outstanding stock have
been deemed to be affiliates.

DOCUMENTS INCORPORATED
BY REFERENCE

Portions of the Registrant's proxy statement for its 2000 Annual Meeting of
Shareholders and its 1999 Annual Report to Shareholders are incorporated by
reference in Parts II and III of this Annual Report on Form 10-K:


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PART I

ITEM 1. BUSINESS

GENERAL

Financial Institutions, Inc. (the "Company") is a bank holding company
headquartered in Warsaw, New York, which is located 45 miles southwest of
Rochester and 45 miles southeast of Buffalo. The Company operates as what is
referred to in the banking industry as a super-community bank holding company --
a bank holding company that owns multiple community banks that are separately
managed. The Company owns four commercial banks that provide consumer,
commercial and agricultural banking services in Western and Central New York
State: Wyoming County Bank, The National Bank of Geneva, The Pavilion State Bank
and First Tier Bank & Trust (collectively, the "Banks"). The Company was formed
in 1931 to facilitate the management of three of these banks that had been
primarily owned by the Humphrey family during the late 1800s and early 1900s. In
recent years, the Company has grown through a combination of internal growth,
the opening of new branch offices and acquisitions of a community bank and
branches of other banks.

As a super-community bank holding company, the Company's strategy has been to
manage its bank subsidiaries on a decentralized basis. The Company's management
feels that this strategy provides the Banks the flexibility to efficiently serve
its markets and respond to local customer needs. While generally operating on a
decentralized basis, the Company has consolidated selected lines of business,
operations and support functions in order to achieve economies of scale, greater
efficiency and operational consistency. While increasing the use of existing
technology and by further centralizing back-office operations, management
believes substantial additional growth can be accomplished without incurring
proportionately greater operational costs.

FORWARD LOOKING STATEMENTS

This Report contains certain forward-looking statements within the meaning of
Section 27A of the Securities Act of 1933, as amended (the "Securities Act"),
and Section 21E of the Securities Exchange Act of 1934, as amended (the
"Exchange Act"), that involve substantial risks and uncertainties. When used in
this report, or in the documents incorporated by reference herein, the words
"anticipate", "believe", "estimate", "expect", "intend", "may", and similar
expressions identify such forward-looking statements. Actual results,
performance or achievements could differ materially from those contemplated,
expressed or implied by the forward-looking statements contained herein. These
forward-looking statements are based largely on the expectations of the Company
or the Company's management and are subject to a number of risks and
uncertainties, including but not limited to, economic, competitive, regulatory,
and other factors affecting the Company's operations, markets, products and
services, as well as expansion strategies and other factors discussed elsewhere
in this report filed by the Company with the Securities and Exchange Commission.
Many of these factors are beyond the Company's control.

MARKET AREA AND COMPETITION

The Company operates 29 branches and has 37 ATMs in nine contiguous counties of
Western and Central New York State: Allegany, Cattaraugus, Genesee, Livingston,
Monroe, Ontario, Seneca, Wyoming and Yates Counties. Six new branches have been
opened in the past four years, one of which was its first new branch in Monroe
County near Rochester in the second half of 1999.

The Company's market area is geographically and economically diversified in that
it serves both rural markets and, increasingly, the larger more affluent markets
of suburban Rochester and suburban Buffalo. Rochester and Buffalo are the two
largest cities in New York State outside of New York City, with combined
metropolitan area populations of over two million people. The Company
anticipates allocating more resources to increase its presence in the markets
around these two cities.


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The Company faces significant competition in both making loans and attracting
deposits. The Western New York area has a high density of financial
institutions, most of which are branches of significantly larger institutions.
The Company's competition for loans comes principally from commercial banks,
savings banks, savings and loan associations, mortgage banking companies, credit
unions, insurance companies and other financial service companies. Its most
direct competition for deposits has historically come from savings and loan
associations, savings banks, commercial banks and credit unions. The Company
faces additional competition for deposits from non-depository competitors such
as the mutual fund industry, securities and brokerage firms and insurance
companies.

LENDING ACTIVITIES

General. The Company offers a broad range of loans including commercial and
agricultural working capital and revolving lines of credit, commercial and
agricultural mortgages, equipment loans, crop and livestock loans, residential
mortgage loans and home equity lines of credit, home improvement loans, student
loans, automobile loans, personal loans and credit cards. The Company sells some
of its residential mortgage loans in the secondary market. Under the Company's
decentralized management philosophy, each of the banks determines which loans
are sold and which are retained for portfolio individually. The Company retains
the servicing rights on all mortgage loans it sells and realizes monthly service
fee income.

Underwriting Standards. The Company's loan policy establishes the general
parameters of the types of loans that are desirable, emphasizing cash flow and
collateral coverage. Under the decentralized management structure, credit
decisions are made at the subsidiary bank level by officers who generally have
had long personal experience with most of their commercial and many of their
individual borrowers, helping to ensure thorough underwriting and sound credit
decisions. Each subsidiary bank approves its own loan policy that must comply
with the Company's overall loan policy. Revisions to these bank subsidiary
policies are reviewed before they are presented to the banks' Boards of
Directors for approval. These policies establish the lending authority of
individual loan officers as well as the loan authority of the banks' loan
committees. Typical loan authority for any individual is less than $100,000 and
less than $300,000 for the officer's loan committee at each bank subsidiary.
Each bank subsidiary has an outside loan committee, which includes members of
the subsidiary bank's Board of Directors, that acts on loans over $300,000. In
addition, any loans over $3.0 million must be approved by Financial
Institutions' Loan Approval Committee. In particular, to assure the maximum
salability of the residential loan products for possible resale into the
secondary mortgage markets, the Company has formally adopted the underwriting,
appraisal, and servicing guidelines of the Federal Home Loan Mortgage
Corporation ("Freddie Mac") as part of its standard loan policy and procedures
manual.

Commercial Loans. The Company originates commercial loans in its primary
market areas and underwrites them based on the borrower's ability to service the
loan from operating income. The Company offers a broad range of commercial
lending products, including term loans and lines of credit. Short- and
medium-term commercial loans, primarily collateralized, are made available to
businesses for working capital (including inventory and receivables), business
expansion (including acquisition of real estate, expansion and improvements) and
the purchase of equipment. As a general practice, a collateral lien is placed on
any available real estate, equipment or other assets owned by the borrower and a
personal guarantee of the borrower is obtained. At December 31, 1999, $27.5
million, or 19.6%, of the aggregate commercial loan portfolio was at fixed rates
while $112.9 million, or 80.4%, was at variable rates. The Company also utilizes
government loan guarantee programs offered by the Small Business Administration
(or "SBA") and Rural Economic and Community Development (or "RECD") when
appropriate. See "Government Guarantee Programs" below.

Commercial Real Estate Loans. In addition to commercial loans secured by
real estate, the Company makes commercial real estate loans to finance the
purchase of real property which generally consists of real estate with completed
structures. Commercial real estate loans are secured by first liens on the real
estate, typically have variable interest rates and are amortized over a 10 to 20
year period. The underwriting analysis includes credit verification, appraisals
and a


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review of the borrower's financial condition. At December 31, 1999, $33.8
million, or 24.6%, of the aggregate commercial real estate loan portfolio was at
fixed rates while $103.9 million, or 75.4%, was at variable rates.

Agricultural Loans. Agricultural loans are offered for short-term crop
production, farm equipment and livestock financing and agricultural real estate
financing, including term loans and lines of credit. Short- and medium-term
agricultural loans, primarily collateralized, are made available for working
capital (crops and livestock), business expansion (including acquisition of real
estate, expansion and improvement) and the purchase of equipment. The Banks also
closely monitor commodity prices and inventory build-up in various commodity
categories to better anticipate price changes in key agricultural products that
could adversely affect the borrowers' ability to repay their loans. At December
31, 1999, $14.1 million, or 9.3%, of the agricultural loan portfolio was at
fixed rates while $137.4 million, or 90.7%, was at variable rates. The Banks
utilize government loan guarantee programs offered by the SBA and the Farm
Service Agency (or "FSA") of the United States Department of Agriculture where
available and appropriate. See "Government Guarantee Programs" below.

Residential Real Estate Loans. The Company originates fixed and variable
rate one-to-four family residential real estate loans collateralized by
owner-occupied properties located in its market areas. A variety of real estate
loan products which generally are amortized over five to 30 years are offered.
Loans collateralized by one-to-four family residential real estate generally
have been originated in amounts of no more than 80% of appraised value or have
mortgage insurance. Mortgage title insurance and hazard insurance is normally
required. The Company sells most fixed rate one-to-four family residential
mortgages to the Federal Home Loan Mortgage Corporation ("Freddie Mac") and
retain the rights to service the mortgages. At December 31, 1999, the servicing
portfolio totaled $166.7 million in residential mortgages, all of which have
been sold to Freddie Mac. At December 31, 1999, $98.4 million, or 52.0%, of
residential real estate loans retained in portfolio was at fixed rates while
$91.0 million, or 48.0%, was at variable rates.

Consumer and Home Equity Loans. The Company originates direct and indirect
credit automobile loans, recreational vehicle loans, boat loans, home
improvement loans, fixed and open-ended home equity loans, personal loans
(collateralized and uncollateralized), student loans and deposit account
collateralized loans. Visa Cards that provide consumer credit lines are also
issued. The terms of these loans typically range from 12 to 120 months and vary
based upon the nature of the collateral and the size of loan. The majority of
the consumer lending program is underwritten on a secured basis using the
customer's home or the financed automobile, mobile home, boat or recreational
vehicle as collateral. At December 31, 1999, $107.3 million, or 74.0%, of
aggregate consumer and home equity loans was at fixed rates while $37.7 million,
or 26.0%, was at variable rates.

Government Guarantee Programs. The Banks participate in government loan
guarantee programs offered by the Small Business Administration, Rural Economic
and Community Development and the Farm Service Agency. At December 31, 1999, the
Banks had loans with an aggregate principal balance of $45.7 million that were
covered by guarantees under these programs. The guarantees only cover a certain
percentage of these loans. By participating in these programs, the Banks are
able to broaden their base of borrowers while minimizing credit risk.

Loan Maturities. The following table sets forth contractual maturity ranges of
the Company's loan portfolio by loan type as of December 31, 1999. Demand loans
having no stated schedule of repayment and no stated maturity and overdrafts are
reported as due in one year or less.


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After One
Within but Within After
One Year Five Years Five Years Total
-------- ---------- ---------- -----
(in thousands)
Commercial................... $67,225 $40,206 $32,945 $140,376
Commercial real estate....... 7,768 12,491 117,435 137,694
Agricultural................. 39,518 27,085 84,931 151,534
Residential real estate...... 4,816 10,932 173,718 189,466
Consumer and home equity..... 10,430 80,976 53,632 145,038
-------- -------- -------- --------
Total...................... $129,757 $171,690 $462,661 $764,108
======== ======== ======== ========

Delinquencies and Nonperforming Assets. The Banks have several procedures in
place to assist in maintaining the overall quality of the Company's loan
portfolio. Specific underwriting guidelines have been established to be followed
by the lending officers. The Company monitors each bank subsidiary's delinquency
levels on a monthly basis for any adverse trends.

Classification of Assets. Through the loan review process, the Banks maintain
internally classified loan lists which, along with delinquency reporting, helps
management assess the overall quality of the loan portfolio and the adequacy of
the allowance for loan losses. Loans classified as "substandard" are those loans
with clear and defined weaknesses such as a higher leveraged position,
unfavorable financial ratios, uncertain repayment sources or poor financial
condition, which may jeopardize recoverability of the debt. Loans classified as
"doubtful" are those loans which have characteristics similar to substandard
accounts but with an increased risk that a loss may occur, or at least a portion
of the loan may require a charge-off if liquidated at present. Loans classified
as "loss" are those loans which are in the process of being charged-off.

A loan is generally placed on nonaccrual status and ceases accruing interest
when the payment of principal or interest is delinquent for 90 days, or earlier
in some cases, unless the loan is in the process of collection and the
underlying collateral further supports the carrying value of the loan.

As of December 31, 1999, the Company had $6.7 million in nonperforming assets,
of which $0.7 million were government guaranteed, resulting in total
nonperforming assets, net of government guarantees, of $6.0 million, or 0.78% of
total loans and other real estate. This reflects an improving trend from
December 31, 1998 when $8.2 million in assets were nonperforming, of which $1.4
million were government guaranteed, resulting in nonperforming assets net of
guarantees of $6.8 million, or 1.03%, of total loans and other real estate. This
improvement is a result of successful efforts to liquidate collateral securing
several nonperforming loans, improved milk pricing for agribusiness
nonperforming loans, tightening underwriting standards in response to general
economic conditions as well as intensified collection efforts overall.


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The following table presents information regarding nonperforming assets at
December 31, 1999:

<TABLE>
<CAPTION>
(dollars in thousands)
<S> <C>
Nonaccruing loans(1):
Commercial ......................................................... $1,159
Commercial real estate ............................................. 1,373
Agricultural ....................................................... 1,455
Residential real estate ............................................ 413
Consumer and home equity ........................................... 375
------
Total nonaccruing loans .......................................... 4,775
Accruing loans 90 days or more delinquent ............................ 969
------
Total nonperforming loans ........................................ 5,744
Other real estate owned(2) ........................................... 969
------
Total nonperforming assets ..................................... 6,713
Less: government guaranteed portion of nonperforming loans .......... 734
------
Total nonperforming assets, net of government guaranteed portion ..... $5,979
======

Nonperforming loans to total loans ................................... 0.75%
======

Nonperforming loans, net of government guaranteed portion,
to total loans(3) ................................................... 0.66%
======

Nonperforming assets to total loans and other real estate ............ 0.88%
======

Nonperforming assets, net of government guaranteed portion, to total
loans and other real estate ........................................ 0.78%
======
</TABLE>

- ----------
(1) Loans are placed on nonaccrual status when they become 90 days past due if
they have been identified as presenting uncertainty with respect to the
collectibility of interest or principal.
(2) Other real estate owned balances are shown net of related allowances.
(3) Nonperforming loans, net of government guaranteed portion, is total
nonperforming loans less the portion of the principal amount of all
nonperforming loans that is guaranteed by the SBA, RECD or FSA.

The following table summarizes the principal balance of loan delinquencies in
the loan portfolio as of December 31, 1999:

60-89 90 Days
Days or More
---- -------
(dollars in thousands)
Commercial ....................................... $136 $567
Commercial real estate ........................... 79 74
Agricultural ..................................... -- --
Residential real estate .......................... 137 139
Consumer and home equity ......................... 382 189
---- ----
Total ......................................... $734 $969
==== ====

Delinquent loans to total loans .................. 0.10% 0.13%
==== ====


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Allowance for Loan Losses: The allowance for loan losses is established through
charges to earnings in the form of a provision for loan losses. The allowance
reflects management's estimate of the amount of reasonably foreseeable losses,
based on the following factors:

o the amount of historical charge-off experience;

o the evaluation of the loan portfolio by the loan review function;

o levels and trends in delinquencies and non-accruals;

o trends in volume and terms;

o effects of changes in lending policy;

o experience, ability and depth of management;

o national and local economic trends and conditions; and

o concentration of credit.

Charge-offs occur when loans are deemed to be uncollectible.

Management presents a quarterly review of the allowance for loan losses to each
subsidiary bank's Board of Directors as well as to Financial Institutions' Board
of Directors, indicating any change in the allowance since the last review and
any recommendations as to adjustments in the allowance.

In order to determine the adequacy of the allowance for loan losses, the risk
classification and delinquency status of loans and other factors are considered,
such as collateral value, government guarantees, portfolio composition, trends
in economic conditions and the financial strength of borrowers. Specific
allowances for loans which require reserves greater than those allocated
according to their classification or delinquency status may be established. An
allowance is also established for each loan type based upon average historical
charge-off experience taking into account levels and trends in delinquencies,
loan volumes, economic and industry trends and concentrations of credit.

INVESTMENT ACTIVITIES

General. The Company's investment securities policy is contained within the
overall asset/liability policy. This policy dictates that investment decisions
will be made based on the safety of the investment, liquidity requirements,
potential returns, cash flow targets and desired risk parameters. In pursuing
these objectives, the Company considers the ability of an investment to provide
earnings consistent with factors of quality, maturity, marketability and risk
diversification. The Board of each subsidiary bank adopts an asset/liability
policy containing an investment securities policy within the parameters of the
Company's overall asset/liability policy. The treasurer of each subsidiary bank
is responsible for securities portfolio decisions within the established
policies, with review and oversight provided by each bank's asset/liability
committee.

The Company's investment securities strategy centers on providing liquidity to
meet loan demand and deposit withdrawal activity, meeting pledging requirements,
managing overall interest rate risk and maximizing portfolio yield. Subsidiary
bank policies generally limit security purchases to:


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o     U.S. Treasury securities;

o U.S. government agency securities;

o pass-through mortgage-backed securities and collateralized mortgage
obligations (CMOs) issued by the Federal National Mortgage
Association (FNMA), the Government National Mortgage Association
(GNMA) and Freddie Mac;

o investment grade municipal securities, including tax, revenue and
bond anticipation notes and general obligation and revenue notes and
bonds;

o certain creditworthy un-rated securities issued by municipalities;
and

o investment grade corporate debt.

The Company currently does not participate in hedging programs, interest rate
swaps, or other activities involving the use of off-balance sheet derivative
financial instruments. Additionally, the Company does not invest in privately
issued securities which are rated below investment grade.

SOURCES OF FUNDS

General. Deposits and borrowed funds, primarily Federal Home Loan Bank ("FHLB")
advances and sweep repurchase agreements, are the primary sources of the
Company's funds for use in lending, investing and for other general purposes. In
addition, repayments on loans, proceeds from sales of loans and securities, and
cash flows from operations have historically been additional sources of funds.

Deposits. The Company offers a variety of deposit account products with a range
of interest rates and terms. The deposit accounts consist of savings, NOW
accounts, checking accounts, money market accounts, savings, club accounts and
certificates of deposit. The Company offers certificates of deposit with
balances in excess of $100,000 at preferential rates (jumbo certificates) to
local municipalities, businesses, and individuals as well as Individual
Retirement Accounts ("IRAs") and other qualified plan accounts. To enhance its
deposit product offerings, the Company provides commercial checking accounts for
small to moderately-sized commercial businesses, as well as a low-cost checking
account service for low-income customers.

The flow of deposits is influenced significantly by general economic conditions,
changes in money market rates, prevailing interest rates and competition. The
Company's deposits are obtained predominantly from the areas in which the Banks'
branch offices are located. The Company relies primarily on competitive pricing
of its deposit products, customer service and long-standing relationships with
customers to attract and retain these deposits. Historically, the Company has
not used brokers to obtain deposits.

Borrowed Funds. Borrowings consist primarily of advances entered into with the
FHLB and sweep repurchase agreements. The Company intends to continue to utilize
borrowings as a source of funds to leverage the balance sheet.

SUBSIDIARIES

Other than its four commercial banks, there were no other subsidiaries of the
Company that were operational during 1999.

REGULATION

The supervision and regulation of bank holding companies and their subsidiaries
is intended primarily for the protection of depositors, the deposit insurance
funds regulated by the FDIC and the banking system as a whole, and not for the
protection of shareholders or creditors of bank holding companies. The various
bank regulatory agencies have broad enforcement power over bank holding
companies and banks, including the power to impose substantial fines,
operational restrictions and other penalties for violations of laws and
regulations.


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The following description summarizes some of the laws to which the Company and
its subsidiaries are subject. References to applicable statutes and regulations
are brief summaries and do not claim to be complete. They are qualified in their
entirety by reference to such statutes and regulations. Management believes the
Company is in compliance in all material respects with these laws and
regulations.

The Company

The Company is a bank holding company registered under the Bank Holding Company
Act, and is subject to supervision, regulation and examination by the Federal
Reserve Board. The Bank Holding Company Act and other federal laws subject bank
holding companies to particular restrictions on the types of activities in which
they may engage, and to a range of supervisory requirements and activities,
including regulatory enforcement actions for violations of laws and regulations.

Regulatory Restrictions on Dividends; Source of Strength. It is the policy of
the Federal Reserve Board that bank holding companies should pay cash dividends
on common stock only out of income available over the past year, and only if
prospective earnings retention is consistent with the holding company's expected
future needs and financial condition. The policy provides that bank holding
companies should not maintain a level of cash dividends that undermines the bank
holding company's ability to serve as a source of strength to its banking
subsidiaries.

Under Federal Reserve Board policy, a bank holding company is expected to act as
a source of financial strength to each of its banking subsidiaries and commit
resources to their support. Such support may be required at times when, absent
this Federal Reserve Board policy, a holding company may not be inclined to
provide it. As discussed below, a bank holding company in certain circumstances
could be required to guarantee the capital plan of an undercapitalized banking
subsidiary.

Safe and Sound Banking Practices. Bank holding companies are not permitted to
engage in unsafe and unsound banking practices. The Federal Reserve Board's
Regulation Y, for example, generally requires a holding company to give the
Federal Reserve Board prior notice of any redemption or repurchase of its own
equity securities, if the consideration to be paid, together with the
consideration paid for any repurchases or redemptions in the preceding year, is
equal to 10% or more of the company's consolidated net worth. The Federal
Reserve Board may oppose the transaction if it believes that the transaction
would constitute an unsafe or unsound practice or would violate any law or
regulation. Depending upon the circumstances, the Federal Reserve Board could
take the position that paying a dividend would constitute an unsafe or unsound
banking practice.

The Federal Reserve Board has broad authority to prohibit activities of bank
holding companies and their nonbanking subsidiaries which represent unsafe and
unsound banking practices or which constitute violations of laws or regulations,
and can assess civil money penalties for certain activities conducted on a
knowing and reckless basis, if those activities caused a substantial loss to a
depository institution. The penalties can be as high as $1,000,000 for each day
the activity continues.

Anti-Tying Restrictions. Bank holding companies and their affiliates are
prohibited from tying the provision of certain services, such as extensions of
credit, to other services offered by a holding company or its affiliates.

Capital Adequacy Requirements. The Federal Reserve Board has adopted a system
using risk-based capital guidelines to evaluate the capital adequacy of bank
holding companies. Under the guidelines, specific categories of assets are
assigned different risk weights, based generally on the perceived credit risk of
the asset. These risk weights are multiplied by corresponding asset balances to
determine a "risk-weighted" asset base. The guidelines require a minimum total
risk-based capital ratio of 8.0% (of which at least 4.0% is required to consist
of Tier 1 capital elements). Total capital is the sum of Tier 1 and Tier 2
capital. As of December 31, 1999, the Company's ratio of Tier 1 capital to total
risk-weighted assets was 14.94% and the ratio of total capital to total
risk-weighted assets was


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Page 10
16.19%. See "Management's Discussion and Analysis of Financial Condition and
Results of Operations--Financial Condition--Capital Resources."

In addition to the risk-based capital guidelines, the Federal Reserve Board uses
a leverage ratio as an additional tool to evaluate the capital adequacy of bank
holding companies. The leverage ratio is a company's Tier 1 capital divided by
its average total consolidated assets. Certain highly-rated bank holding
companies may maintain a minimum leverage ratio of 3.0%, but other bank holding
companies may be required to maintain a leverage ratio of up to 200 basis points
above the regulatory minimum. As of December 31, 1999, the Company's leverage
ratio was 10.80%.

The federal banking agencies' risk-based and leverage ratios are minimum
supervisory ratios generally applicable to banking organizations that meet
certain specified criteria, assuming that they have the highest regulatory
rating. Banking organizations not meeting these criteria are expected to operate
with capital positions well above the minimum ratios. The federal bank
regulatory agencies may set capital requirements for a particular banking
organization that are higher than the minimum ratios when circumstances warrant.
Federal Reserve Board guidelines also provide that banking organizations
experiencing internal growth or making acquisitions will be expected to maintain
strong capital positions substantially above the minimum supervisory levels,
without significant reliance on intangible assets.

Imposition of Liability for Undercapitalized Subsidiaries. Bank regulators are
required to take "prompt corrective action" to resolve problems associated with
insured depository institutions whose capital declines below certain levels. In
the event an institution becomes "undercapitalized," it must submit a capital
restoration plan. The capital restoration plan will not be accepted by the
regulators unless each company having control of the undercapitalized
institution guarantees the subsidiary's compliance with the capital restoration
plan up to a certain specified amount. Any such guarantee from a depository
institution's holding company is entitled to a priority of payment in
bankruptcy.

The aggregate liability of the holding company of an undercapitalized bank is
limited to the lesser of 5% of the institution's assets at the time it became
undercapitalized or the amount necessary to cause the institution to be
"adequately capitalized." The bank regulators have greater power in situations
where an institution becomes "significantly" or "critically" undercapitalized or
fails to submit a capital restoration plan. For example, a bank holding company
controlling such an institution can be required to obtain prior Federal Reserve
Board approval of proposed dividends, or might be required to consent to a
consolidation or to divest the troubled institution or other affiliates.

Acquisitions by Bank Holding Companies. The Bank Holding Company Act requires
every bank holding company to obtain the prior approval of the Federal Reserve
Board before it may acquire all or substantially all of the assets of any bank,
or ownership or control of any voting shares of any bank, if after such
acquisition it would own or control, directly or indirectly, more than 5% of the
voting shares of such bank. In approving bank acquisitions by bank holding
companies, the Federal Reserve Board is required to consider the financial and
managerial resources and future prospects of the bank holding company and the
banks concerned, the convenience and needs of the communities to be served, and
various competitive factors.

Control Acquisitions. The Change in Bank Control Act prohibits a person or group
of persons from acquiring "control" of a bank holding company unless the Federal
Reserve Board has been notified and has not objected to the transaction. Under a
rebuttable presumption established by the Federal Reserve Board, the acquisition
of 10% of more of a class of voting stock of a bank holding company with a class
of securities registered under Section 12 of the Exchange Act, would, under the
circumstances set forth in the presumption, constitute acquisition of control of
the Company.

In addition, any entity is required to obtain the approval of the Federal
Reserve Board under the Bank Holding Company Act before acquiring 25% (5% in the
case of an


- --------------------------------------------------------------------------------
Page 11
acquiror that is a bank holding company) or more of the Company's outstanding
common stock, or otherwise obtaining control or a "controlling influence" over
the Company.

The Banks

Wyoming County Bank (WCB), Pavilion State Bank (PSB) and First Tier Bank & Trust
(FTB) are New York State-chartered banks. National Bank of Geneva (NBG) is a
national bank chartered by the Office of the Comptroller of Currency. All of the
deposits of the four subsidiary banks are insured by the FDIC through the Bank
Insurance Fund. FTB is a member of the Federal Reserve System. The banks are
subject to supervision and regulation that subject them to special restrictions,
requirements, potential enforcement actions and periodic examination by the
FDIC, the Federal Reserve Board and the New York State Banking Department (in
the case of the state-chartered banks) and the Office of the Comptroller of
Currency (in the case of NBG). Because the Federal Reserve Board regulates the
bank holding company parent of the banks, the Federal Reserve Board also has
supervisory authority which directly affects the banks.

Restrictions on Transactions with Affiliates and Insiders. Transactions between
the holding company and its subsidiaries, including the banks, are subject to
Section 23A of the Federal Reserve Act. In general, Section 23A imposes limits
on the amount of such transactions, and also requires certain levels of
collateral for loans to affiliated parties. It also limits the amount of
advances to third parties which are collateralized by the securities or
obligations of the Company or its subsidiaries.

Affiliate transactions are also subject to Section 23B of the Federal Reserve
Act which generally requires that certain transactions between the holding
company and its affiliates be on terms substantially the same, or at least as
favorable to the banks, as those prevailing at the time for comparable
transactions with or involving other nonaffiliated persons.

The restrictions on loans to directors, executive officers, principal
shareholders and their related interests (collectively referred to herein as
"insiders") contained in the Federal Reserve Act and Regulation O apply to all
insured institutions and their subsidiaries and holding companies. These
restrictions include limits on loans to one borrower and conditions that must be
met before such a loan can be made. There is also an aggregate limitation on all
loans to insiders and their related interests. These loans cannot exceed the
institution's total unimpaired capital and surplus, and the FDIC may determine
that a lesser amount is appropriate. Insiders are subject to enforcement actions
for knowingly accepting loans in violation of applicable restrictions.

Restrictions on Distribution of Subsidiary Bank Dividends and Assets. Dividends
paid by the banks have provided a substantial part of the Company's operating
funds and, for the foreseeable future, it is anticipated that dividends paid by
the banks will continue to be its principal source of operating funds. Capital
adequacy requirements serve to limit the amount of dividends that may be paid by
the subsidiaries. Under federal law, the subsidiaries cannot pay a dividend if,
after paying the dividend, a particular subsidiary will be "undercapitalized."
The FDIC may declare a dividend payment to be unsafe and unsound even though the
bank would continue to meet its capital requirements after the dividend.

Because the Company is a legal entity separate and distinct from its
subsidiaries, the Company's right to participate in the distribution of assets
of any subsidiary upon the subsidiary's liquidation or reorganization will be
subject to the prior claims of the subsidiary's creditors. In the event of a
liquidation or other resolution of an insured depository institution, the claims
of depositors and other general or subordinated creditors are entitled to a
priority of payment over the claims of holders of any obligation of the
institution to its shareholders, including any depository institution holding
company (such as us) or any shareholder or creditor thereof.

Examinations. The New York State Banking Department (in the case of WCB, PSB and
FTB), the Office of the Comptroller of the Currency (in the case of NBG), the
Federal Reserve Board and the FDIC periodically examine and evaluate the Banks.


- --------------------------------------------------------------------------------
Page 12
Based upon such examinations, the appropriate regulator may revalue the assets
of the institution and require that it establish specific reserves to compensate
for the difference between what the regulator determines the value to be and the
book value of such assets.

Audit Reports. Insured institutions with total assets of $500 million or more
must submit annual audit reports prepared by independent auditors to federal and
state regulators. In some instances, the audit report of the institution's
holding company can be used to satisfy this requirement. Auditors must receive
examination reports, supervisory agreements and reports of enforcement actions.
In addition, financial statements prepared in accordance with generally accepted
accounting principles, management's certifications concerning responsibility for
the financial statements, internal controls and compliance with legal
requirements designated by the FDIC, and an attestation by the auditor regarding
the statements of management relating to the internal controls must be
submitted. For institutions with total assets of more than $3 billion,
independent auditors may be required to review quarterly financial statements.
The FDIC Improvement Act of 1991 requires that independent audit committees be
formed, consisting of outside directors only. The committees of such
institutions must include members with experience in banking or financial
management, must have access to outside counsel and must not include
representatives of large customers.

Capital Adequacy Requirements. The FDIC has adopted regulations establishing
minimum requirements for the capital adequacy of insured institutions. The FDIC
may establish higher minimum requirements if, for example, a bank has previously
received special attention or has a high susceptibility to interest rate risk.

The FDIC's risk-based capital guidelines generally require state banks to have a
minimum ratio of Tier 1 capital to total risk-weighted assets of 4.0% and a
ratio of total capital to total risk-weighted assets of 8.0%. The capital
categories have the same definitions for the Company. As of December 31, 1999,
the ratio of Tier 1 capital to total risk-weighted assets for the Banks was
14.04% for WCB, 11.48% for NBG, 12.44% for PSB and 12.45% for FTB, and the ratio
of total capital to total risk-weighted assets was 15.29% for WCB, 12.73% for
NBG, 13.69% for PSB and 13.70% for FTB. See "Management's Discussion and
Analysis of Financial Condition and Result of Operation--Liquidity and Capital
Resources."

The FDIC's leverage guidelines require state banks to maintain Tier 1 capital of
no less than 5.0% of average total assets, except in the case of certain highly
rated banks for which the requirement is 3.0% of average total assets. As of
December 31, 1999, the ratio of Tier 1 capital to average total assets (leverage
ratio) was 9.66% for WCB, 9.05% for NBG, 8.89% for PSB and 7.66% for FTB. See
"Management's Discussion and Analysis of Financial Condition and Result of
Operation of the Company--Liquidity and Capital Resources."

Corrective Measures for Capital Deficiencies. The federal banking regulators are
required to take "prompt corrective action" with respect to capital-deficient
institutions. Agency regulations define, for each capital category, the levels
at which institutions are "well-capitalized," "adequately capitalized,"
"undercapitalized," "significantly undercapitalized" and "critically
undercapitalized." A "well-capitalized" bank has a total risk-based capital
ratio of 10.0% or higher; a Tier 1 risk-based capital ratio of 6.0% or higher; a
leverage ratio of 5.0% or higher; and is not subject to any written agreement,
order or directive requiring it to maintain a specific capital level for any
capital measure. An "adequately capitalized" bank has a total risk-based capital
ratio of 8.0% or higher; a Tier 1 risk-based capital ratio of 4.0% or higher; a
leverage ratio of 4.0% or higher (3.0% or higher if the bank was rated a
composite 1 in its most recent examination report and is not experiencing
significant growth); and does not meet the criteria for a well-capitalized bank.
A bank is "undercapitalized" if it fails to meet any one of the ratios required
to be adequately capitalized.

In addition to requiring undercapitalized institutions to submit a capital
restoration plan, agency regulations contain broad restrictions on certain
activities of undercapitalized institutions including asset growth,
acquisitions, branch establishment and expansion into new lines of business.
With certain


- --------------------------------------------------------------------------------
Page 13
exceptions, an insured depository institution is prohibited from making capital
distributions, including dividends, and is prohibited from paying management
fees to control persons if the institution would be undercapitalized after any
such distribution or payment.

As an institution's capital decreases, the FDIC's enforcement powers become more
severe. A significantly undercapitalized institution is subject to mandated
capital raising activities, restrictions on interest rates paid and transactions
with affiliates, removal of management and other restrictions. The FDIC has only
very limited discretion in dealing with a critically undercapitalized
institution and is virtually required to appoint a receiver or conservator.

Banks with risk-based capital and leverage ratios below the required minimums
may also be subject to certain administrative actions, including the termination
of deposit insurance upon notice and hearing, or a temporary suspension of
insurance without a hearing in the event the institution has no tangible
capital.

Deposit Insurance Assessments. The bank subsidiaries must pay assessments to the
FDIC for federal deposit insurance protection. The FDIC has adopted a risk-based
assessment system as required by the FDIC Improvement Act. Under this system,
FDIC-insured depository institutions pay insurance premiums at rates based on
their risk classification. Institutions assigned to higher risk classifications
(that is, institutions that pose a greater risk of loss to their respective
deposit insurance funds) pay assessments at higher rates than institutions that
pose a lower risk. An institution's risk classification is assigned based on its
capital levels and the level of supervisory concern the institution poses to the
regulators. In addition, the FDIC can impose special assessments in certain
instances.

The FDIC maintains a process for raising or lowering all rates for insured
institutions semi-annually if conditions warrant a change. Under this system,
the FDIC has the flexibility to adjust the assessment rate schedule twice a year
without seeking prior public comment, but only within a range of five cents per
$100 above or below the premium schedule adopted. Changes in the rate schedule
outside the five cent range above or below the current schedule can be made by
the FDIC only after a full rulemaking with opportunity for public comment.

The Deposit Insurance Fund Act of 1996 contained a comprehensive approach to
recapitalizing the Savings Association Insurance Fund and to assuring the
payment of the Financing Corporation's bond obligations. Under this law, banks
insured under the Bank Insurance Fund are required to pay a portion of the
interest due on bonds that were issued by the Financing Corporation in 1987 to
help shore up the ailing Federal Savings and Loan Insurance Corporation.

Enforcement Powers. The FDIC and the other federal banking agencies have broad
enforcement powers, including the power to terminate deposit insurance, impose
substantial fines and other civil and criminal penalties and appoint a
conservator or receiver. Failure to comply with applicable laws, regulations and
supervisory agreements could subject the Company or its banking subsidiaries, as
well as the officers, directors and other institution-affiliated parties of
these organizations, to administrative sanctions and potentially substantial
civil money penalties.

Brokered Deposit Restrictions. Adequately capitalized institutions cannot
accept, renew or roll over brokered deposits except with a waiver from the FDIC,
and are subject to restrictions on the interest rates that can be paid on such
deposits. Undercapitalized institutions may not accept, renew or roll over
brokered deposits.

Cross-Guarantee Provisions. The Financial Institutions Reform, Recovery and
Enforcement Act of 1989 ("FIRREA") contains a "cross-guarantee" provision which
generally makes commonly controlled insured depository institutions liable to
the FDIC for any losses incurred in connection with the failure of a commonly
controlled depository institution.

Community Reinvestment Act. The Community Reinvestment Act of 1977 ("CRA") and
the regulations issued thereunder are intended to encourage banks to help meet
the credit needs of their service area, including low and moderate income
neighborhoods,


- --------------------------------------------------------------------------------
Page 14
consistent with the safe and sound operations of the banks. These regulations
also provide for regulatory assessment of a bank's record in meeting the needs
of its service area when considering applications regarding establishing
branches, mergers or other bank or branch acquisitions. FIRREA requires federal
banking agencies to make public a rating of a bank's performance under the CRA.
In the case of a bank holding company, the CRA performance record of the banks
involved in the transaction are reviewed in connection with the filing of an
application to acquire ownership or control of shares or assets of a bank or to
merge with any other bank holding company. An unsatisfactory record can
substantially delay or block the transaction.

Consumer Laws and Regulations. In addition to the laws and regulations discussed
herein, the subsidiary banks are also subject to certain consumer laws and
regulations that are designed to protect consumers in transactions with banks.
While the list set forth herein is not exhaustive, these laws and regulations
include, among others, the Truth in Lending Act, the Truth in Savings Act, the
Electronic Funds Transfer Act, the Expedited Funds Availability Act, the Equal
Credit Opportunity Act and the Fair Housing Act. These laws and regulations
mandate certain disclosure requirements and regulate the manner in which
financial institutions must deal with customers when taking deposits or making
loans to such customers. The Banks must comply with the applicable provisions of
these consumer protection laws and regulations as part of their ongoing customer
relations.

Instability of Regulatory Structure

Various legislation is introduced in Congress from time to time that includes
proposals to overhaul the bank regulatory system, expand the powers of banking
institutions and bank holding companies and limit the investments that a
depository institution may make with insured funds. The Gramm-Leach-Bliley Act
("Gramm-Leach") was signed into law on November 12, 1999. Gramm-Leach enables
combinations among banks, securities firms and insurance companies beginning
March 11, 2000. Under Gramm-Leach, bank holding companies are permitted to offer
their customers virtually any type of financial service including banking,
securities underwriting, insurance (both underwriting and agency), and merchant
banking. In order to engage in these additional financial activities, a bank
holding company must qualify and register with the Board of Governors of the
Federal Reserve System as a "financial holding company" by demonstrating that
each of its bank subsidiaries is "well capitalized," "well managed," and has at
least a "satisfactory" rating under the Community Reinvestment Act of 1977
("CRA"). Gramm-Leach establishes that the federal banking agencies will regulate
the banking activities of financial holding companies and banks' financial
subsidiaries, the U.S. Securities and Exchange Commission will regulate their
securities activities and state insurance regulators will regulate their
insurance activities. Gramm-Leach also provides new protections against the
transfer and use by financial institutions of consumers' nonpublic, personal
information.

Expanding Enforcement Authority

One of the major additional burdens imposed on the banking industry by the FDIC
Improvement Act is the increased ability of banking regulators to monitor the
activities of banks and their holding companies. In addition, the Federal
Reserve Board, the Office of the Comptroller of Currency, the New York State
Superintendent of Banks and the FDIC possess extensive authority to police
unsafe or unsound practices and violations of applicable laws and regulations by
depository institutions and their holding companies. For example, the FDIC may
terminate the deposit insurance of any institution which it determines has
engaged in an unsafe or unsound practice. The agencies can also assess civil
money penalties, issue cease and desist or removal orders, seek injunctions, and
publicly disclose such actions.

Effect On Economic Environment

The policies of regulatory authorities, including the monetary policy of the
Federal Reserve Board, have a significant effect on the operating results of
bank holding companies and their subsidiaries. Among the means available to the
Federal Reserve Board to affect the money supply are open market operations in
U.S. Government securities, changes in the discount rate on member bank
borrowings and changes in reserve requirements against member bank deposits.
These means are used in varying combinations to influence overall growth and
distribution of bank loans, investments


- --------------------------------------------------------------------------------
Page 15
and deposits, and their use may affect interest rates charged on loans or paid
for deposits. Federal Reserve Board monetary policies have materially affected
the operating results of commercial banks in the past and are expected to
continue to do so in the future.

ITEM 2. PROPERTIES

The Company conducts business through its corporate office, full service bank
offices and branches. The Company's headquarters and operations center is
located in Warsaw, New York. This facility is leased for a nominal rent from the
Wyoming County Industrial Development Agency for local tax reasons and the
Company has the right to purchase it for nominal consideration beginning in
November, 2006. The following table lists the properties of each of the
subsidiary banks:

<TABLE>
<CAPTION>
LOCATION TYPE OF LEASED OR EXPIRATION
FACILITY OWNED OF LEASE
- ----------------------------------------------------------------------------------------------------------
<S> <C> <C> <C>
Wyoming County Bank
Warsaw.................................... Main Office Own --
Mount Morris.............................. Branch Own --
Lakeville................................. Branch Own --
Attica.................................... Branch Own --
North Java................................ Branch Own --
Wyoming................................... Branch Own --
North Warsaw.............................. Branch Own --
Strykersville............................. Branch Own --
Yorkshire................................. Branch Lease April 2002
Geneseo................................... Branch Own --
Dansville................................. Branch Lease December 2001
Honeoye Falls.......................... Branch Lease April 2008

The National Bank of Geneva
Geneva.................................... Main Office Own --
Geneva.................................... Drive-up Branch Own --
Canandaigua............................... Branch Own --
Seneca County............................. Branch Own --
Penn Yan.................................. Branch Own --
Plaza..................................... Branch Ground Lease December 2016

The Pavilion State Bank
Pavilion.................................. Main Office Own --
Caledonia................................. Branch Lease April 2006
Leroy..................................... Branch Own --
Batavia In-Store.......................... Branch Lease August 2008
Batavia................................... Branch Lease October 2001

First Tier Bank & Trust
Salamanca................................. Main Office Own --
Ellicottville............................. Branch Own --
Allegany.................................. Branch Own --
Olean..................................... Branch Own --
Olean..................................... Drive-up Branch Own --
Cuba...................................... Branch Lease November 2007
</TABLE>

ITEM 3. LEGAL PROCEEDINGS

From time to time the Company and its subsidiaries are parties to or otherwise
involved in legal proceedings arising in the normal course of business.
Management does not believe that there is any pending or threatened proceeding
against the Company or its subsidiaries which, if determined adversely, would
have a material effect on the Company's business, results of operations or
financial condition.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

No matters were submitted during the fourth quarter of the year ended December
31, 1999 to a vote of security holders.

PART II


- --------------------------------------------------------------------------------
Page 16
ITEM 5. MARKET FOR REGISTRANT'S COMMON STOCK AND RELATED STOCKHOLDER MATTERS

The common stock of the Company is traded under the symbol of FISI on the Nasdaq
National Market. At March 3, 2000, the Company had 11,017,733 shares of common
stock outstanding (exclusive of treasury shares) and had approximately 1,800
shareholders of record. Between June 25, 1999, the day the common stock of the
Company commenced trading on Nasdaq, and December 31, 1999, the high and low
price of the common stock was $15.625 and $12.00, respectively. The Company paid
a dividend of $.08 per common share on October 1, 1999 to shareholders of record
on September 17, 1999 and on January 3, 2000 to shareholders of record on
December 17, 1999.

ITEM 6. SELECTED FINANCIAL DATA

<TABLE>
<CAPTION>
DECEMBER 31
--------------------------------------------------------------
1999 1998 1997 1996 1995
---------- ---------- ---------- ---------- ----------
(IN THOUSANDS)
<S> <C> <C> <C> <C> <C>
SELECTED FINANCIAL CONDITION DATA:

Total assets ................... $1,136,460 $ 976,185 $ 880,512 $ 802,266 $ 721,994
Loans, net ..................... 752,324 645,857 594,332 545,060 474,822
Securities available for sale .. 200,272 157,022 110,123 83,731 85,179
Securities held to maturity .... 81,356 91,016 99,084 106,112 100,266
Deposits ....................... 949,531 850,455 767,726 707,703 640,237
Borrowed funds ................. 56,336 13,862 12,066 5,814 1,739
Shareholders' equity ........... 117,539 96,578 86,843 77,254 68,001

<CAPTION>
YEARS ENDED DECEMBER 31
--------------------------------------------------------------
1999 1998 1997 1996 1995
---------- ---------- ---------- ---------- ----------
(IN THOUSANDS)
<S> <C> <C> <C> <C> <C>
SELECTED OPERATIONS DATA:

Interest income ................ $ 78,899 $ 72,870 $ 67,168 $ 61,192 $ 57,016
Interest expense ............... 31,883 30,958 27,851 24,514 22,628
---------- ---------- ---------- ---------- ----------
Net interest income .......... 47,016 41,912 39,317 36,678 34,388
Provision for loan losses ...... 3,062 2,732 2,829 1,740 1,405
---------- ---------- ---------- ---------- ----------
Net interest income after
provision for loan losses .... 43,954 39,180 36,488 34,938 32,983
---------- ---------- ---------- ---------- ----------
Service charges on deposits .... 4,289 3,234 2,706 2,684 2,580
Net gain (loss) on sale of
securities available for sale 71 -- -- 8 (22)
Other noninterest income ....... 3,488 3,147 3,027 2,473 1,847
---------- ---------- ---------- ---------- ----------
Total noninterest income ..... 7,848 6,381 5,733 5,165 4,405
---------- ---------- ---------- ---------- ----------
Noninterest expense ............ 27,032 24,602 22,084 19,796 20,062
---------- ---------- ---------- ---------- ----------
Income before income taxes ..... 24,770 20,959 20,137 20,307 17,326
Income taxes ................... 8,813 7,354 7,295 7,232 6,223
---------- ---------- ---------- ---------- ----------
Net income ..................... $ 15,957 $ 13,605 $ 12,842 $ 13,075 $ 11,103
========== ========== ========== ========== ==========
</TABLE>

<TABLE>
<CAPTION>
AT OR FOR THE YEAR ENDED DECEMBER 31
--------------------------------------------------------
1999 1998 1997 1996 1995
-------- -------- -------- -------- --------
<S> <C> <C> <C> <C> <C>
SELECTED FINANCIAL RATIOS AND OTHER DATA (1):

PERFORMANCE RATIOS:

Return on assets (ratio of net
income to average total assets) .......... 1.54% 1.48% 1.54% 1.71% 1.58%
Return on common equity (ratio of net
income to average common equity) .......... 16.16 16.28 17.62 20.86 21.34
Net interest rate spread .................... 4.20 4.24 4.43 4.56 4.71
Net interest margin (2) .................... 5.00 5.06 5.21 5.31 5.40
Noninterest income to
average total assets (3) .................. 0.75 0.69 0.69 0.68 0.63
</TABLE>


- --------------------------------------------------------------------------------
Page 17
<TABLE>
<S> <C> <C> <C> <C> <C>
Noninterest expenses to average total assets 2.61 2.68 2.65 2.59 2.86
Average interest-earning assets
to average interest-bearing liabilities .. 124.86 123.05 121.91 121.89 120.47

ASSET QUALITY RATIOS:
Excluding impact of government guarantees
Non-performing loans to total loans ......... 0.75% 0.93% 1.24% 1.06% 0.89%
Non-performing assets to total
loans and other real estate ............... 0.88 1.24 1.62 1.38 1.21
Allowance for loan losses to non-
performing loans .......................... 198.83 156.86 108.95 121.51 143.76
Allowance for loan losses to total loans .... 1.50 1.46 1.35 1.29 1.29
Net charge-offs during the period
to average loans outstanding during the
year ...................................... 0.17 0.21 0.32 0.16 0.12
Including impact of government guarantees
Non-performing loans to total loans ......... 0.66% 0.71% 1.00% 0.79% 0.76%
Non-performing assets to total
loans and other real estate ............... 0.78 1.03 1.38 1.12 1.07

CAPITAL RATIOS:
Equity to total assets ...................... 10.34% 9.89% 9.86% 9.63% 9.42%
Average common equity to
average assets ............................ 8.63 8.09 7.70 7.25 6.39

OTHER DATA:
Number of full-service offices .............. 29 28 27 24 23
Loans serviced for others (in millions) ..... $ 200.2 $ 177.8 $ 153.2 $ 134.9 $ 118.3
Full time equivalent employees .............. 411 384 383 380 375
</TABLE>

- ----------
(1) Averages presented are daily averages.
(2) Net interest income divided by average interest earning assets. A tax-
equivalent adjustment to interest earned from tax-exempt securities has
been computed using a federal tax rate of 35%.
(3) Noninterest income excludes net gain (loss) on sale of securities
available for sale.


- --------------------------------------------------------------------------------
Page 18
ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

Information regarding Management's Discussion and Analysis of Financial
Condition and Results of Operations of Financial Institutions, Inc. and
subsidiaries are contained in pages 14 through 26 of the 1999 Annual Report to
Shareholders, and are incorporated herein by reference thereto.

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK

The principal objective of the Company's interest rate risk management is to
evaluate the interest rate risk inherent in certain assets and liabilities,
determine the appropriate level of risk given its business strategy, operating
environment, capital and liquidity requirements and performance objectives, and
manage the risk consistent with the guidelines approved by the Company's Board
of Directors to reduce the vulnerability of operations to changes in interest
rates. The Company's asset/liability committee, which is comprised of senior
management, is responsible for reviewing with the Board its activities and
strategies, the effect of those strategies on the net interest margin, the fair
value of the portfolio and the effect that changes in interest rates will have
on the portfolio and exposure limits, all under the direction of the Board. The
asset/liability committee develops an asset/liability policy that meets
strategic objectives and regularly reviews the activities of the subsidiary
banks. Each subsidiary bank board adopts an asset/liability policy within the
parameters of the overall asset/liability policy and utilizes an asset/liability
committee comprised of senior management of the bank under the direction of the
bank's board.

The matching of assets and liabilities may be analyzed by examining the extent
to which such assets and liabilities are "interest rate sensitive" and by
monitoring the Company's interest rate sensitivity "gap." An asset or liability
is said to be interest rate sensitive within a specific time period if it will
mature or re-price within that time period. The interest rate sensitivity gap is
defined as the difference between the amount of interest earning-assets maturing
or repricing within a specific time period and the amount of interest-bearing
liabilities maturing or repricing within that same time period. A gap is
considered positive when the amount of interest rate sensitive assets exceeds
the amount of interest rate sensitive liabilities. A gap is considered negative
when the amount of interest rate sensitive liabilities exceeds the amount of
interest rate sensitive assets. At December 31, 1999, the one-year gap position,
the difference between the amount of interest-earning assets maturing or
re-pricing within one year and interest-bearing liabilities maturing or
repricing within one year, was $(74.1) million, or 7.6% of total assets.
Accordingly, over the one year period following December 31, 1999, the Company
will have $74.1 million more in liabilities re-pricing than assets. Generally if
rate-sensitive assets re-price sooner than rate-sensitive liabilities, earnings
will be positively impacted in a rising rate environment. Conversely, in a
declining rate environment, earnings will generally be negatively impacted. If
rate-sensitive liabilities re-price sooner than rate-sensitive assets then
generally earnings will be negatively impacted in a rising rate environment.
Conversely, in a declining rate environment earnings will generally be
positively impacted. Management believes that the negative gap position will not
have a material adverse effect on the Company's operating results.

Gap Analysis. The following table (the "Gap Table") sets forth the amounts of
interest-earning assets and interest-bearing liabilities outstanding at December
31, 1999 which management anticipates, based upon certain assumptions, to
reprice or mature in each of the future time periods shown. Except as stated
below, the amount of assets and liabilities shown which reprice or mature during
a particular period were determined in accordance with the earlier of the
repricing date or the contractual maturity of the asset or liability. The table
sets forth an approximation of the projected repricing of assets and liabilities
at December 31, 1999, on the basis of contractual maturities, anticipated
prepayments and scheduled rate adjustments within the selected time intervals.
All non-maturity deposits (demand deposits and savings deposits) were assumed to
become rate sensitive over time, with 2.5%, 12.5%, 15%, 30%, and 40% of such
deposits assumed to reprice in the


- --------------------------------------------------------------------------------
Page 19
periods of less than 30 days, 31 to 180 days, 181 to 365 days, 1 to 3 years and
more than 3 years, respectively. Prepayment and repricing rates can have a
significant impact on the estimated gap. While management believes such
assumptions are reasonable, there can be no assurance that assumed repricing
rates will approximate actual future deposit activity.

<TABLE>
<CAPTION>
Gap Table Volumes Subject to Repricing Within
-----------------------------------------------------------------------------------------------
0-30 31-180 181-365
days days days 1-3 years 3-5 years 5-10 years >10 years Total
-----------------------------------------------------------------------------------------------
December 31, 1999
(dollars in thousands)
<S> <C> <C> <C> <C> <C> <C> <C> <C>
Interest-earning assets:
Federal funds sold ........... $ 11,554 $ -- $ -- $ -- $ -- $ -- $ -- $ 11,554
Securities (1) ............... 1,273 21,181 15,522 65,092 108,857 66,546 3,157 281,628
Loans (2) .................... 309,942 60,530 69,263 124,567 88,988 48,102 62,354 763,746
-------- --------- -------- --------- --------- --------- --------- ----------
Total interest-earning
assets ................... 322,769 81,711 84,785 189,659 197,845 114,648 65,511 1,056,928
-------- --------- -------- --------- --------- --------- --------- ----------

Interest-bearing liabilities:
Interest-bearing checking,
savings and money
market deposits ............ 7,671 38,350 46,022 92,044 118,323 4,403 -- 306,813
Certificates of deposit ...... 122,230 175,887 124,280 71,885 6,479 157 -- 500,918
Borrowed funds ............... 4,610 43,257 1,076 1,326 351 5,625 91 56,336
-------- --------- -------- --------- --------- --------- --------- ----------
Total interest-bearing
liabilities .............. 134,511 257,494 171,378 165,255 125,153 10,185 91 864,067
-------- --------- -------- --------- --------- --------- --------- ----------

Period gap ..................... $188,258 $(175,783) $(86,593) $ 24,404 $ 72,692 $ 104,463 $ 65,420 $ 192,861
======== ========= ======== ========= ========= ========= ========= ==========

Cumulative gap ................. $188,258 $ 12,475 $(74,118) $ (49,714) $ 22,978 $ 127,441 $ 192,861
======== ========= ======== ========= ========= ========= =========

Period gap to total assets ..... 16.62% (15.52%) (7.64%) 2.15% 6.42% 9.22% 5.77% 17.02%
======== ========= ======== ========= ========= ========= ========= ==========

Cumulative gap to
total assets ................ 16.62% 1.10% (6.54%) (4.39%) 2.03% 11.25% 17.02%
======== ========= ======== ========= ========= ========= =========

Cumulative interest-earning
assets to cumulative interest-
bearing liabilities .......... 239.96% 103.18% 86.84% 93.18% 102.69% 114.75% 122.32%
======== ========= ======== ========= ========= ========= =========
</TABLE>

- ----------
(1) Amounts shown are the amortized cost of held to maturity securities and the
fair value of available for sale securities.
(2) Amounts shown include principal balance net of deferred loan fees and costs,
unamortized premiums and discounts.

Certain shortcomings are inherent in the method of analysis presented in the Gap
Table. For example, although certain assets and liabilities may have similar
maturities or periods to repricing, they may react in different degrees to
changes in market interest rates. Also, the interest rates on certain types of
assets and liabilities may fluctuate in advance of changes in market interest
rates, while interest rates on other types may lag behind changes in market
rates. Additionally, certain assets, such as adjustable-rate loans, have
features which restrict changes in interest rates, both on a short-term basis
and over the life of the asset. Further, in the event of changes in interest
rates, prepayment and early withdrawal levels would likely deviate significantly
from those assumed in calculating the table.

As a result of these shortcomings, the Company directs more attention on
simulation modeling, such as "net interest income at risk" discussed below,
rather than gap analysis. Even though the gap analysis reflects a ratio of
cumulative gap to total assets within acceptable limits, the net interest income
at risk simulation modeling is considered by management to be more informative
in forecasting future income at risk.

Net Interest Income at Risk Analysis. In addition to the Gap Analysis,
management uses a "rate shock" simulation to measure the rate sensitivity of our
balance sheet. Rate shock simulation is a modeling technique used to estimate
the impact of changes in rates on our net interest income and economic value of
equity. The following table sets forth the results of our modeling analysis at
December 31, 1999:


- --------------------------------------------------------------------------------
Page 20
<TABLE>
<CAPTION>
Change in Interest Net Interest Income Economic Value of Equity
Rates in Basis Points -------------------------------- --------------------------------
(Rate Shock) $ Amount $ Change % Change $ Amount $ Change % Change
- --------------------- -------- -------- -------- -------- -------- --------
(dollars in thousands)
<S> <C> <C> <C> <C> <C> <C>
200 .................. $ 54,844 $ 1,314 2.45% $121,090 $(11,988) (9.01%)
100 .................. 54,254 724 1.35% 126,676 (6,402) (4.81%)
Static ............... 53,530 -- -- 133,078 -- --
(100) ................ 52,919 (611) (1.14%) 139,520 6,442 4.84%
(200) ................ 51,324 (2,206) (4.12%) 142,826 9,748 7.33%
</TABLE>

The Company measures net interest income at risk by estimating the changes in
net interest income resulting from instantaneous and sustained parallel shifts
in interest rates of plus or minus 200 basis points over a period of 12 months.
As of December 31, 1999, a 200 basis point increase in rates would increase net
interest income by $1.3 million, or 2.45%, over the next twelve month period.
Conversely, a 200 basis point decrease in rates would decrease net interest
income by $2.2 million, or 4.12%, over a 12 month period. This simulation is
based on management's assumption as to the effect of interest rate changes on
assets and liabilities and assumes a parallel shift of the yield curve. It also
includes certain assumptions about the future pricing of loans and deposits in
response to changes in interest rates. Further, it assumes that delinquency
rates would not change as a result of changes in interest rates although there
can be no assurance that this will be the case. While this simulation is a
useful measure as to net interest income at risk due to a change in interest
rates, it is not a forecast of the future results and is based on many
assumptions that, if changed, could cause a different outcome.

ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

Information regarding the consolidated financial statements of Financial
Institutions, Inc. and subsidiaries are contained in pages 28 through 43 of the
1999 Annual Report to Shareholders, and are incorporated herein by reference
thereto.

ITEM 9. CHANGES AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL
DISCLOSURE

None.

PART III

ITEM 10. DIRECTORS AND OFFICERS OF THE REGISTRANT

Information regarding directors and executive officers of the Registrant on page
3 of the Proxy Statement for its 2000 Annual Meeting of Shareholders to be filed
with the U.S. Securities and Exchange Commission is incorporated herein by
reference thereto.

ITEM 11. EXECUTIVE COMPENSATION

Information regarding executive compensation on pages 5, 6 and 9 of the
Registrant's Proxy Statement for its 2000 Annual Meeting of Shareholders to be
filed with the U.S. Securities and Exchange Commission is incorporated herein by
reference thereto.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

Information regarding security ownership of certain beneficial owners of the
Company's management on page 4 of the Registrant's Proxy Statement for its 2000
Annual Meeting of Shareholders to be filed with the U.S. Securities and Exchange
Commission is incorporated herein by reference thereto.

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

Information regarding certain relationships and related transactions on pages 12
and 13 of the Registrant's Proxy Statement for its 2000 Annual Meeting of
Shareholders to be filed with the U.S. Securities and Exchange Commission is
incorporated herein by reference thereto.


- --------------------------------------------------------------------------------
Page 21
PART IV

ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K

(a) List of Documents Filed as Part of this Report

(1) Financial Statements

The financial statements listed below and the report of Independent
Auditors' are incorporated herein by reference to the Registrant's
Annual Report to Shareholders for the year ended December 31, 1999,
in Item 8. Page references are to the Annual Report.

Financial Statements Page Reference
-------------------- --------------

Financial Institutions, Inc. and Subsidiaries

Independent Auditors' Report 27

Consolidated Statements of Financial Condition 28

Consolidated Statements of Income 29

Consolidated Statements of Changes in
Shareholders' Equity and Comprehensive Income 30


Consolidated Statements of Cash Flows 31

Notes to Consolidated Financial Statements 32-42

(b) Reports on Form 8-K

The Registrant filed no current Report on Form 8-K during the fourth
quarter of 1999.

(c) Exhibits

The exhibits listed below are filed herewith or are incorporated by
reference to other filings.

Exhibit Index to Form 10-K
--------------------------

Exhibit 3.1 Articles of Incorporation **

Exhibit 3.2 Bylaws **

Exhibit 10.1 1999 Management Stock Incentive Plan

Exhibit 10.2 1999 Directors' Stock Incentive Plan

Exhibit 10.3 Employment Agreement - Peter G. Humphrey

Exhibit 10.4 Employment Agreement - Jon J. Cooper

Exhibit 10.5 Employment Agreement - Thomas L. Kime

Exhibit 10.6 Employment Agreement - W. J. Humphrey III

Exhibit 10.7 Employment Agreement - Randolph C. Brown

Exhibit 11 Calculations of Basic Earnings Per Share
and Diluted Earnings Per Share


- --------------------------------------------------------------------------------
Page 22
Exhibit 13                      Annual Report to Shareholders for the year
ended December 31, 1999

Exhibit 21 Subsidiaries of Financial Institutions,
Inc.

Exhibit 27.1 Financial Data Schedule - Fiscal Year End
1999

** Incorporated by reference from Financial Institutions, Inc., Form S-1,
filed on June 11, 1999.


- --------------------------------------------------------------------------------
Page 23
SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange
Act of 1934, the Registrant has duly caused this report to be signed on its
behalf by the undersigned, thereunto duly authorized.

FINANCIAL INSTITUTIONS, INC.


Date: March 24, 2000 By: /s/ Peter G. Humphrey
-------------------------
Peter G. Humphrey
President and Chief Executive
Officer

Pursuant to the requirements of the Securities Exchange Act of 1934, this report
has been signed below by the following persons on behalf of the Registrant and
in the capacities and on the dates indicated.

Signatures Title Date
---------- ----- ----

/s/ Peter G. Humphrey President, Chief March 24, 2000
- ----------------------- Executive Officer (Principal
Peter G. Humphrey Executive Officer) and Director


/s/ Ronald A. Miller Senior Vice President March 24, 2000
- ----------------------- and Chief Financial Officer
Ronald A. Miller (Principal Accounting Officer)


/s/ W. J. Humphrey, Jr. Director and March 24, 2000
- ----------------------- Chairman of the Board
W. J. Humphrey, Jr.


/s/ W. J. Humphrey, III Director and March 24, 2000
- ----------------------- Senior Vice President
W. J. Humphrey, III


/s/ Jon J. Cooper Director and March 24, 2000
- ----------------------- Senior Vice President
Jon J. Cooper


/s/ Barton P. Dambra Director March 24, 2000
- -----------------------
Barton P. Dambra


/s/ Samuel M. Gullo Director March 24, 2000
- -----------------------


- --------------------------------------------------------------------------------
Page 24
Samuel M. Gullo


/s/ Donald Humphrey Director March 24, 2000
- -----------------------
Donald Humphrey


/s/ Thomas L. Kime Director and March 24, 2000
- ----------------------- Senior Vice President
Thomas L. Kime


/s/ H. Jack South Director March 24, 2000
- -----------------------
H. Jack South


/s/ James H. Wycoff Director March 24, 2000
- -----------------------
James H. Wycoff


/s/ Donald I. Wickham Director March 24, 2000
- -----------------------
Donald I. Wickham


- --------------------------------------------------------------------------------
Page 25
F I N A N C I A L    I N S T I T U T I O N S,  I N C .

DIRECTORS:

Jon J. Cooper
President & Chief Executive Officer
Wyoming County Bank

Barton P. Dambra
President
Markin Tubing

Samuel M. Gullo
Owner
Family Furniture, Inc.

Donald G. Humphrey
Retired
Former Vice President of Wyoming County Bank

Peter G. Humphrey
President & Chief Executive Officer
Financial Institutions, Inc.

W. J. Humphrey, Jr.
Chairman of the Board
Financial Institutions, Inc.

W. J. Humphrey, III
President & Chief Executive Officer
Pavilion State Bank

Thomas L. Kime
President & Chief Executive Officer
National Bank of Geneva

H. Jack South
Retired
Former Vice President of Operations of Abex Corporation

Donald I. Wickham
Associate
Klassen Associates

James H. Wyckoff
Associate Professor - SUNY

OFFICERS:

Peter G. Humphrey
President and
Chief Executive Officer

Randolph C. Brown
Senior Vice President

Jon J. Cooper
Senior Vice President

W. J. Humphrey, III
Senior Vice President

Thomas L. Kime
Senior Vice President

Ronald A. Miller
Senior Vice President and


- --------------------------------------------------------------------------------
Page 26
Chief Financial Officer

Regina R. Colegrove
Vice President - Human Resources

Sonia M. Dumbleton
Vice President - Internal Audit & Compliance

R. Mitchell McLaughlin
Vice President - Operations

Steven S. Perl
Vice President - Controller

David L. MacIntyre
Assistant Vice President - Investment Services


- --------------------------------------------------------------------------------
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