Credit Acceptance
CACC
#2950
Rank
C$7.86 B
Marketcap
C$751.53
Share price
3.04%
Change (1 day)
10.90%
Change (1 year)
Text size:
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SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-K

[X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF
THE SECURITIES EXCHANGE ACT OF 1934

FOR THIS FISCAL YEAR ENDED DECEMBER 31, 1999 COMMISSION FILE NUMBER 000-20202

CREDIT ACCEPTANCE CORPORATION
(EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)

<TABLE>
<S> <C>
MICHIGAN 38-1999511
(State or other jurisdiction of incorporation
or organization) (I.R.S. Employer Identification No.)

25505 W. TWELVE MILE ROAD, SUITE 3000 48034-8339
SOUTHFIELD, MICHIGAN (Zip Code)
(Address of Principal Executive Offices)
</TABLE>

Registrant's telephone number, including area code: (248) 353-2700

Securities Registered Pursuant to Section 12(b) of the Act:

None

Securities Registered Pursuant to Section 12(g) of the Act:

Common Stock

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days. Yes [X] No [ ]

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to the
best of registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. [X]

The aggregate market value of 11,087,409 shares of the Registrant's common stock
held by non-affiliates on March 22, 2000 was approximately $54,051,119. For
purposes of this computation all officers, directors and 5% beneficial owners of
the Registrant are assumed to be affiliates. Such determination should not be
deemed an admission that such officers, directors and beneficial owners are, in
fact, affiliates of the Registrant.

At March 22, 2000 there were 44,916,654 shares of the Registrant's Common Stock
issued and outstanding.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the Registrant's definitive Proxy Statement pertaining to the 2000
Annual Meeting of Shareholders (the "Proxy Statement") filed pursuant to
Regulation 14A are incorporated herein by reference into Part III.
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CREDIT ACCEPTANCE CORPORATION
YEAR ENDED DECEMBER 31, 1999

INDEX TO FORM 10-K

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<CAPTION>
ITEM PAGE
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<C> <S> <C>
PART I
1. Business.................................................... 2
2. Properties.................................................. 10
3. Legal Proceedings........................................... 11
4. Submission of Matters to a Vote of Security Holders......... 12

PART II
5. Market Price and Dividend Information....................... 13
6. Selected Financial Data..................................... 14
7. Management's Discussion and Analysis of Financial Condition
and Results of Operations................................. 15
7A. Quantitative and Qualitative Disclosures About Market
Risk...................................................... 26
8. Financial Statements and Supplemental Data.................. 28
9. Changes in and Disagreements with Accountants on Accounting
and Financial Disclosure.................................. 55

PART III
10. Directors and Executive Officers of the Registrant.......... 55
11. Executive Compensation...................................... 55
12. Security Ownership of Certain Beneficial Owners and
Management................................................ 55
13. Certain Relationships and Related Transactions.............. 55

PART IV
14. Exhibits, Financial Statement Schedules, and Reports on Form
8-K....................................................... 55
</TABLE>

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PART I

ITEM 1. BUSINESS

GENERAL

Credit Acceptance Corporation ("CAC" or the "Company"), incorporated in
Michigan in 1972, is a specialized financial services company which provides
funding, receivables management, collection, sales training and related products
and services to automobile dealers located in the United States, the United
Kingdom, Canada and Ireland. CAC assists such dealers with the sale of used
vehicles by providing an indirect financing source for buyers with limited
access to traditional sources of consumer credit ("Non-prime Consumers"). For
the year ended December 31, 1999, CAC had total revenues of $116.1 million and a
net loss of ($10.7) million. At December 31, 1999, aggregate gross installment
contracts receivable were $679.2 million and total shareholders' equity was
$263.0 million.

CAC also provides additional products and services to dealers which give
the Non-prime Consumer the opportunity to purchase a number of ancillary
products, including credit life and disability insurance and vehicle service
contracts offered by dealers and point-of-sale dual interest collateral
protection insurance provided by third party insurance carriers. Through
wholly-owned subsidiaries, the Company also reinsures certain of the credit life
and disability insurance and point-of-sale dual interest collateral protection
insurance policies issued in conjunction with installment contracts originated
by dealers.

The Company is organized into two primary business segments: CAC North
America and CAC United Kingdom. See Note 13 to the consolidated financial
statements for information regarding the Company's reportable segments.

PRODUCTS AND SERVICES

CAC derives its revenues from the following principal sources: (i)
servicing fees (which are accounted for as finance charges) earned as a result
of servicing and collecting installment contracts originated and assigned to the
Company by dealers; (ii) premiums earned from the Company's reinsurance
activities and service contract programs; and (iii) other income which primarily
consists of fees earned from third party service contract products offered by
dealers, fees charged to dealers at the time they enroll in the Company's
program, income from operating lease assets and interest income from loans made
directly to dealers for floor plan financing and working capital purposes. The
following table sets forth the percent relationship to total revenue of each of
these sources.

<TABLE>
<CAPTION>
FOR THE YEARS ENDED
DECEMBER 31,
-----------------------
PERCENT OF TOTAL REVENUE 1997 1998 1999
------------------------ ----- ----- -----
<S> <C> <C> <C>
Finance charges.......................................... 71.2% 68.8% 65.9%
Gain on sale of advance receivables, net................. -- 0.5 --
Premiums earned.......................................... 6.9 7.7 9.0
Other income............................................. 21.9 23.0 25.1
----- ----- -----
Total revenue.......................................... 100.0% 100.0% 100.0%
===== ===== =====
</TABLE>

PRINCIPAL BUSINESS

CAC's principal business involves: (i) the acceptance of installment
contracts originated and assigned by participating dealers; and (ii) the
subsequent management and collection of such contracts. For installment
contracts meeting the Company's criteria, CAC makes a formula-based cash payment
to the dealer (an "Advance"). In North America, the Company may Advance up to
90% of the amount financed, but Advances typically range between 50% and 75% of
the amount financed. In the United Kingdom, the Company may Advance up to 100%
of the amount financed, however, Advances typically range between 70% and 90% of
the amount financed. To mitigate its risk, at the time of accepting the
assignment of an installment contract, CAC obtains a security interest in the
vehicle and establishes a dealer holdback equal to the gross amount of the

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contract, less the Company's servicing fee, which is recorded as an unearned
finance charge. CAC's acceptance of such contracts is generally without recourse
to the general assets of the dealer, and accordingly, the dealer usually has no
liability to the Company if the consumer defaults on the contract.

CAC offers its dealers in North America several Advance alternatives, which
are calculated based upon the dealer's history with the Company, the credit
score for a particular customer and the year, make, model, and mileage of the
used vehicle to be financed. A similar method is used in the United Kingdom to
calculate the Advance, with the exception of credit scoring the customer.

Monthly cash receipts related to the aggregate installment contracts
accepted from an individual dealer are remitted to such dealer, but only after:

(i) the Company is reimbursed for certain collection costs relating to
all contracts accepted from such dealer;

(ii) the Company receives a servicing fee (typically 20%) of the
aggregate net monthly receipts (monthly cash receipts less certain
collection costs); and

(iii) the Company has recovered all advances made to such dealer.

OPERATIONS -- CAC NORTH AMERICA AND CAC UNITED KINGDOM

Dealer Selection and Enrollment Fee. CAC has adopted specific policies
relative to establishing the eligibility of prospective dealers for the
Company's program. A dealer's participation in the Company's program begins with
the execution of a Servicing Agreement, which requires the dealer to disclose
information about his dealership and personal finances. The Company undertakes a
review of the dealer information to determine whether the dealer should be
permitted to participate in the Company's program.

Pursuant to the Servicing Agreement, a dealer represents that it will only
submit contracts to CAC which satisfy criteria established by the Company, meet
certain conditions with respect to the binding nature and the status of the
security interest in the purchased vehicle and comply with applicable state,
federal and foreign laws and regulations. Dealers receive a monthly statement
from the Company, summarizing all transactions on contracts originated by such
dealer. Also, where applicable, the dealer will receive a payment from CAC for
any portion of the payments on contracts to which the dealer is entitled under
the Servicing Agreement.

The Servicing Agreement may be terminated by the Company or by the dealer
(as long as there is no event of default or an event which, with the lapse of
time, giving of notice or both, would become an event of default) upon 30 days
prior written notice. Events of default include, among other things, (i) the
dealer's failure to perform or observe covenants in the Servicing Agreement;
(ii) the dealer's breach of a representation in the Servicing Agreement; (iii) a
misrepresentation by the dealer relating to an installment contract submitted to
the Company or a related vehicle or purchaser; and (iv) the appointment of a
receiver for, or the bankruptcy or insolvency of, the dealer. The Company may
terminate the servicing agreement immediately in the case of an event of default
by the dealer. Upon any termination by the dealer or in the event of a default,
the dealer must immediately pay the Company: (i) any unreimbursed collection
costs; (ii) any unpaid advances and all amounts owed by the dealer to the
Company; and (iii) a termination fee equal to 20% of the then outstanding amount
of the installment contracts originated and accepted by the Company. Upon
receipt in full of such amounts, the Company will reassign the installment
contract receivable and its security interest in the financed vehicle to the
dealer. In the event of a termination by the Company (or any other termination
if the Company and the dealer agree), the Company may continue to service
installment contracts accepted prior to termination in the normal course of
business without charging a termination fee.

New dealers located in North America are generally charged a $4,500 dealer
enrollment fee, which affords the dealer access to the Company's training
material and programs and helps offset the administrative expenses associated
with new dealer enrollment. In 1999, the Company began generally charging new
dealers located in the United Kingdom an enrollment fee of 2,500 pounds.

Assignment of Contracts. The dealer assigns title to the installment
contract and the security interest in the vehicle to the Company. Thereafter,
the rights and obligations of the Company and the dealer are defined
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by the servicing agreement, which provides that the contract assignment to the
Company is for the purposes of administration, servicing and collection of the
amounts due under the assigned contract, as well as for security purposes. At
the time a contract is submitted, CAC evaluates the contract to determine if it
meets the Company's cash Advance criteria. Contracts which do not meet the
Company's cash Advance criteria may still be accepted for servicing without an
Advance being paid.

Contract Portfolio. The portfolio of installment contracts contains loans
of initial duration generally ranging from 24 to 42 months, with an average
initial maturity of approximately 32 months. The Company receives a servicing
fee generally equal to 20% of the gross amount of the contract, with rate of
return varying, based upon the amount of the Advance and the term of the
contract.

The following table sets forth, for each of the periods indicated, the
average size of installment contracts accepted by the Company, the percent
growth in the average size of contracts accepted, the average initial maturity
of the contracts accepted, the average advance per installment contract accepted
and the average advance as a percent of the average installment contract
accepted.

<TABLE>
<CAPTION>
AS OF DECEMBER 31,
----------------------------------------------
AVERAGE CONTRACT DATA 1995 1996 1997 1998 1999
--------------------- ------ ------ ------ ------ ------
<S> <C> <C> <C> <C> <C>
Average size of installment contracts accepted
during the period................................. $6,507 $7,249 $8,340 $8,402 $8,931
Percentage growth in average size of contract....... 9.9% 11.4% 15.1% 0.7% 6.3%
Average initial maturity (in months)................ 25 30 31 31 32
Average advance per installment contract............ $3,220 $3,837 $4,228 $4,260 $4,784
Average advance as a percent of average installment
contract accepted................................. 49.5% 52.9% 50.7% 50.7% 53.6%
</TABLE>

Systems Overview. The Company employs three major computer systems in its
U.S. operations: (i) the Application and Contract System ("ACS") which is used
from the time a dealer faxes an application to the Company until the contract is
received and funded, (ii) the Loan Servicing System ("LSS") which contains all
loan and payment information and is the primary source for management
information reporting, and (iii) the Collection System ("CS") which is used by
the Company's collections personnel to track and service all active customer
accounts.

ACS -- The ACS, designed and built by an independent consulting firm hired
by the Company, was installed in May 1997. This system replaced certain
functionality of the Company's previous systems. The system enables the Company
to efficiently process a large volume of application and contract data. When a
dealer faxes an application to the Company's headquarters in Southfield,
Michigan, Company personnel input the application data into the ACS. The system
automatically pulls all credit bureau and vehicle guidebook data and includes
such data in the application file, which is routed to the analyst team assigned
to the dealer's geographic area. An analyst reviews each application file
on-line to determine if the transaction is properly structured and meets the
Company's guidelines for an Advance. The ACS provides the analyst with
information regarding the borrower, including information on the borrower's
residence, employment, wage level and references, information regarding the
vehicle, including the vehicle's age, mileage and guidebook value, and
information regarding the transaction, including sale price, down payment,
interest rate and term. The system computes the Advance amount according to
predefined programs based on dealer and loan variables, provides the analyst
with warning flags on out-of-tolerance application variables and allows the
analyst to select from a predefined set of stipulations to include on the
Advance approval transmittal, which is automatically faxed to the dealer. After
the sale of the vehicle, the installment contract package is sent to the Company
by the dealer. The contract information is input into the ACS. The system
compares the contract data to the application data and reviews compliance with
analyst stipulations. After any variances have been addressed, the system sends
an Advance payment to the dealer by check or electronic transaction. The system
generally enables the Company to approve application files in under one hour and
fund contracts within 24 hours of receipt of all required documents. The system
enables management personnel to report on service level by analyst and by
region, application and contract volumes by dealer and by program, exceptions
granted and various other reports as needed. The ACS automatically loads all new
contract data into the LSS system.

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LSS -- The LSS, designed and built for the Company by the same consulting
firm, was installed and implemented in the third quarter 1997. This system
contains all loan transaction data, including payments and charge-offs for loans
accepted by the Company since July 1990. The system is the Company's primary
information source for management reporting including production of monthly
statements sent to dealers summarizing the status of their accounts and the
Company's static pool system, which provides the Company with a static pool
analysis on a per dealer basis. This system provides the Company with the
ability to project future collections for each dealer based on actual prior loss
history. These projections are then used to analyze dealer profitability and to
estimate and record the Company's reserve on Advances to dealers. The LSS
interfaces with both the ACS and CS.

CS -- The CS, which is used by Company collection personnel to service all
active accounts was purchased, modified and installed in 1989. The collection
system provides data on all of the Company's customer accounts including loan
and payment information as well as a log of all account activity including
letters sent and summaries of telephone contact. The system generates payment
books which are sent on all new accounts, generates all collection letters and
notices, allows collectors to record promises to pay and broken promises,
interfaces with an automated dialing system, assigns accounts to collection
personnel and tracks results on a per collector basis. Repossession and legal
accounts are also processed on this system. The CS also interfaces with the LSS.

The Company employs one major computer system in its UK operation, which
was originally developed by a major software vendor. The Company purchased the
source code in 1997 and now continues to develop and enhance the system in
house. The system encompasses the main features of the ACS, LSS and CS with the
exception of (i) the ability to automatically pull all credit bureau and vehicle
guidebook data, which have to be referenced separately, and (ii) the automatic
interface with the phone system.

Servicing and Collections. CAC's staff of professional and experienced
collection personnel collects amounts due on installment contracts, assisted by
the CS and telephone systems. The customized CS system is integrated with an
automated dialing telephone system, which allows the Company's collection
personnel to contact a large number of customers on a daily basis. The
integration of the systems allows critical calling information to be seamlessly
uploaded to the CS. This integration helps identify customers who are difficult
to contact by phone and need additional collection efforts. In North America,
customer payments are received through a bank lockbox and at CAC's Southfield,
Michigan location. Payment receipt data is electronically transferred from the
bank lockbox on a daily basis for posting to the customer's account. The
payments are processed in CAC's LSS which provides customer payment information
to the CS on a real time basis.

In the United Kingdom, customers can make payments at banks and post
offices. The payment receipt data is received electronically, on a daily basis,
and is automatically posted to the customer's account. In addition to payments
being received at the Company's UK offices, the Company electronically
originates a large percentage of payments directly from a customer's bank
account, with the customer's prior consent. All payments processed update the
customer's account on a real time basis.

Customer accounts are monitored and serviced by regional collection teams.
The team members consist of junior, mid-level, and senior collection personnel.
The teams typically take action on accounts within five days of delinquency. If
a customer is delinquent, the Company's policy is to attempt to resolve the
delinquency by persuading the customer to make payment arrangements until the
delinquency is resolved. Since the customer generally has a poor credit history,
the Company's program provides the customer with an opportunity to restore their
credit rating. The Company believes its interests are best served by permitting
the customer to retain the vehicle while making payments, even if the maturity
of the loan needs to be extended beyond the original term. Customers, within the
first three payments of the contract, are monitored and serviced by a
specialized collection team. The first-payment-miss team typically takes action
on accounts at one day past due, attempting to resolve the delinquency as soon
as possible.

The repossession process typically begins when a customer becomes
approximately 30 days past due. At that time, the Company contracts with a third
party to repossess and sell the vehicle at an auction. The costs related to such
activities, to the extent permitted by law, are added to the amount due from the
customer and the dealer Advance amount. If the proceeds from the sale are not
sufficient to cover the total balance due, the
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Company may seek to recover its "deficiency balance" from the customer through
legal means, including wage garnishment to the extent permitted by applicable
law. Although the Company continues to pursue collection, the deficiency balance
is charged-off after nine months of not receiving any material payments.

Proprietary Credit Scoring System. In 1999, the Company implemented a
proprietary credit scoring system in North America which is based upon the
Company's portfolio database and was developed with the assistance of an
independent statistical consulting firm. Credit scoring is used to evaluate risk
in terms of expected collection rates. Factors considered in the credit scoring
model include data contained in the customer's credit application, the
customer's credit bureau report and the structure of the proposed transaction.
The credit scoring system provides the Company with the ability to vary the
structure of the installment contract and the Advance rate on the contract based
upon the statistical probability of default. The credit scoring system is not
utilized in the United Kingdom.

The Company's credit scoring model is evaluated monthly through the
comparison of actual versus projected loan collection performance by credit
score. The Company continues to enhance and refine its proprietary credit
scoring model based on new information and trends in its portfolio of
installment contracts receivable.

OPERATIONS -- CAC AUTOMOTIVE LEASING

During 1999, the Company began to expand its automotive leasing business
through two business units, AutoNet Finance.com and CAC Leasing, Inc. Through
these business units, the Company purchases 24 to 36 month used vehicle leases
originated by dealers participating in the Company's automotive leasing
programs. The Company had been evaluating leasing as an alternative for the
Non-prime Consumer for several years through a pilot program. The programs are
designed to provide dealers with a leasing alternative for Non-prime Consumers
with limited access to traditional sources of consumer credit. Because the
Company assumes ownership of the vehicles from the dealers, these leases are
accounted for as operating leases with the capitalized cost of the vehicles
recorded as depreciable assets (net investment in operating leases). This
program differs from the Company's principal business in that, as these leases
are purchased outright, the dealer does not have any rights to future
collections on the lease contracts.

The Company anticipates that as it expands its leasing business to new
markets and dealers, the leasing business could become a more significant part
of the Company's overall operations.

ANCILLARY PRODUCTS

The Company continually explores methods by which its business
relationships with dealers may be enhanced, including several ancillary products
such as insurance and service contracts.

Insurance and Service Contract Programs. In the U.S., CAC has arrangements
with insurance carriers to assist dealers in offering credit life and disability
insurance to Non-prime Consumers. Pursuant to this program, the Company advances
to dealers an amount equal to the credit life and disability insurance premium
on contracts accepted by the Company, which include credit life and disability
insurance written by the Company's designated insurance carriers. The Company is
not involved in the actual sale of insurance; however, as part of the program,
the insurance carriers cede insurance coverages and premiums (less a fee) to
wholly-owned subsidiaries of the Company, which reinsure such coverages. As a
result, the subsidiaries bear the risk of loss attendant to claims under the
coverages ceded to it, and earn revenues resulting from premiums ceded and the
investment of such funds.

Buyers Vehicle Protection Plan, Inc. ("BVPP"), a wholly-owned subsidiary of
CAC, operates as an administrator of certain vehicle service contract programs
offered by dealers to consumers in the U.S. Under this program, BVPP charges
dealers a premium for the service contracts and in return agrees to reimburse
dealers for designated amounts that the dealer is required to pay for covered
repairs on the vehicles it sells. CAC advances to dealers an amount equal to the
purchase price of the vehicle service contract on contracts

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accepted by the Company which include vehicle service contracts. CAC has, in
turn, subcontracted its obligations to administer these programs to third
parties that have experience with such programs. Nevertheless, the risk of loss
(reimbursement obligations in excess of the purchase price of the vehicle
service contract) remains with BVPP. In addition, BVPP has relationships with
third party service contract providers which pay BVPP a fee on service contracts
included on installment contracts financed through participating dealers. BVPP
does not bear any risk of loss for covered claims on these third party service
contracts.

In the United Kingdom, the Company has relationships with third party
credit life and disability and service contract providers, which pay the Company
a fee on credit life and disability and service contracts included on
installment contracts financed through participating dealers.

The Company has an arrangement with insurance carriers and a third party
administrator in the U.S. to market and provide claims administration for a dual
interest collateral protection program. This insurance program, which insures
the financed vehicle against physical damage up to the lesser of the cost to
repair the vehicle or the unpaid balance owed on the related installment
contract, is offered to Non-prime Consumers who finance vehicles through
participating dealers. If desired by a Non-prime Consumer, collateral protection
insurance coverage is written under a group master policy issued by the
unaffiliated insurance carriers to the Company. The Company is not involved in
the actual sale of insurance; however, as part of the program, the insurance
carriers cede insurance coverages and premiums (less a fee) to CAC Reinsurance,
Ltd., a wholly-owned subsidiary of the Company, which acts as a reinsurer of
such coverages. As a result, the subsidiary bears the risk of loss attendant to
claims under the coverages ceded to it, and earns revenues resulting from
premiums ceded and the investment of such funds.

The Company continually considers other programs that will increase its
services to dealers. The Company intends that such programs, if undertaken, will
be initially marketed selectively in order to establish strong operating systems
and assess the potential profitability of these services.

OTHER SERVICES

Floor Plan Financing and Secured Working Capital Loans. In the U.S., the
Company offers floor plan financing to certain dealers, pursuant to which the
Company makes loans to dealers to finance vehicle inventories, in each case
secured by the inventory, the related proceeds from the future sale of such
inventory and, for dealers participating in the Company's financing program,
future collections on installment contracts accepted from such dealers. This
financing is provided on a selected basis primarily to dealers participating in
the Company's financing program. On a limited basis, the Company provides floor
plan financing to dealers not participating in the Company's financing program.
The interest rate charged on outstanding floor plan balances generally ranges
from 12% to 18% per annum. On a selected basis, the Company also provides
dealers with working capital loans. These loans are secured by substantially all
assets of the dealer, including any future cash collections owed to the dealer
on installment contracts accepted by the Company.

Credit Reporting Services. In May 1999, the Company sold Montana Investment
Group, Inc., a subsidiary of the Company which supplied risk assessment and
fraud alert information and computerized skip tracing services regarding
Non-prime Consumers to companies serving the Non-prime Consumer market.

Auction Services. In December 1999, the Company sold substantially all of
the assets and rights to operate its automotive auctions in Pennsylvania and
South Carolina. The auctions provided vehicle suppliers with a full range of
services to process and sell vehicles to buyers at the auctions.

SALES AND MARKETING

The Company's program is marketed directly to used vehicle dealers and to
new automobile dealers with used vehicle departments. Marketing efforts are
initially concentrated in a particular geographic area through the distribution
of marketing brochures and via advertising in trade journals and other industry
publications directly to automobile dealers. Follow-up is subsequently conducted
through telemarketing, videotapes and monthly newsletters explaining the
Company's program. Free training seminars are available to dealers

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desiring to learn more about the Company's program, as well as to participating
dealers. The Company also establishes relationships with dealers through
referrals from third party vendors and participating dealers.

CAC employs experienced sales and marketing professionals (sales
representatives) both at the Company's headquarters and in the field for
purposes of enrolling new dealers and providing services to existing dealers.
Sales personnel are compensated on a commission basis calculated on the
profitability and volume of business submitted by dealers.

CAC provides dealers with training regarding the operation of the Company's
program. Seminars are held on a regular basis at the Company's headquarters and
periodically at locations throughout the country. Pursuant to the Servicing
Agreement, each dealer agrees to attend at least one such seminar each calendar
year.

CREDIT LOSS POLICY AND EXPERIENCE

When an installment contract is assigned to the Company by a participating
dealer, the Company generally pays a cash Advance to the dealer. These Advance
balances represent the Company's primary risk of loss related to the funding
activity with the dealers.

The Company maintains a reserve against Advances to dealers that are not
expected to be recovered through collections on the related installment contract
portfolio. For purposes of establishing the reserve, expected future collections
are reduced to their present-value in order to achieve a level yield over the
expected term of the Advance. The Company's loan servicing system allows the
Company to estimate future collections for each dealer pool using historical
loss experience and a dealer by dealer static pool analysis. The Company
recorded a non-cash charge during 1999 to reflect the impact of collections on
loan pools originated primarily during 1995, 1996 and 1997 falling below
previous estimates, indicating further impairment of Advance balances associated
with these loan pools. While previous loss curves indicated that loans
originated in 1995, 1996 and 1997 would generate lower overall collection rates
than those originated in prior years, in the third quarter of 1999 the loss
curves indicated collection rates on these pools would be lower than previously
estimated. Management's analysis of the static pool model also indicates that
the business originated subsequent to 1997 is of higher quality than business
originated during the three years ended December 31, 1997. Future reserve
requirements will depend in part on the magnitude of the variance between
management's current estimate of future collections and the actual collections
that are realized. The Company charges off dealer Advances against the reserve
at such time when the Company determines that an Advance is permanently
impaired. Ultimate losses may vary from current estimates and the amount of the
provision, which is the current expense, may be either greater or less than
actual charge offs.

The Company also maintains an allowance for credit losses which, in the
opinion of management, adequately reserves against expected losses in the
portfolio of receivables. The risk of loss to the Company related to the
installment contracts receivable balances relates primarily to the earned but
unpaid revenue on installment contracts which were transferred to non-accrual
status during the period.

Servicing fees, which are booked as finance charges, are recognized under
the interest method of accounting until the underlying obligation is 90 days
past due on a recency basis. At such time, the Company suspends the accrual of
revenue and makes a provision for credit losses equal to the earned but unpaid
revenue. In all cases, contracts on which no material payment has been received
for nine months are charged off against dealer holdbacks, unearned finance
charges and the allowance for credit losses.

During the third quarter of 1997, the Company changed its non-accrual
policy from 120 days on a contractual basis to 90 days on a recency basis and,
during the fourth quarter of 1997, changed its charge off policy to nine months
on a recency basis from one year on a recency basis. The Company believes these
changes allow for earlier recognition of under-performing dealer pools.

COMPETITION

The Non-prime Consumer finance market is very fragmented and highly
competitive. The Company believes that there are numerous competitors providing,
or are capable of providing, financing programs
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through dealers to purchasers and lessees of used vehicles. The Company also
competes, indirectly, with dealers operating dealer-financed programs. Because
the Company's program is directed to provide financing to individuals who cannot
ordinarily qualify for traditional financing, the Company does not believe that
it directly competes with commercial banks, thrifts, automobile finance
companies and others that apply more traditional lending criteria to the credit
approval process. Historically, these traditional sources of used vehicle
financing (some of which are larger, have significantly greater financial
resources and have relationships with captive dealer networks) have not served
the Company's market segment consistently. The Company's market is primarily
served by smaller finance organizations which solicit business when and as their
capital resources allow. The Company intends to capitalize on this market
segment's lack of a major, consistent financing source. However, if such a
competitor were to enter the Company's market segment, the Company's financial
position and results of operations could be materially adversely affected. The
Company believes that it can compete on the basis of service provided to its
participating dealers, innovative products and superior collection performance.

CUSTOMER AND GEOGRAPHIC CONCENTRATIONS

Installment contracts receivable attributable to contracts accepted from
affiliated dealers owned by the Company's majority shareholder represented
approximately 4% at the end of 1997 and 2% of gross installment contracts
receivable at the end of 1998 and 1999. Approximately 1%, 2 % and 2% of the
value and number of installment contracts accepted by the Company during 1997,
1998 and 1999, respectively, were originated by affiliated dealers. Affiliated
dealers are not obligated to continue doing business with CAC, nor are they
precluded from owning or operating businesses which may compete with the
Company. As of December 31, 1999, approximately 27.5% of the participating
dealers in North America were located in Michigan, Maryland, and Virginia and
these dealers accounted for approximately 31.2% of the number of contracts
accepted from North American dealers in 1999. As of December 31, 1999,
approximately 13.6% of the Company's total participating dealers were located in
the United Kingdom and during 1999 these dealers accounted for approximately
16.4% of the new contracts accepted by the Company. No single dealer accounted
for more than 10% of the number of installment contracts accepted by the Company
during 1997, 1998 or 1999, however, during 1999, two dealer groups in the United
Kingdom accounted for approximately 47.4% of new contracts accepted by that
business segment.

The following table sets forth, for each of the last three years for the
Company's domestic and foreign operations, the amount of revenues from customers
and long-lived assets (in thousands):

<TABLE>
<CAPTION>
AS OF AND FOR YEARS ENDED
DECEMBER 31,
-------------------------------
1997 1998 1999
-------- -------- -------
<S> <C> <C> <C>
Revenues from customers
United States.................................. $134,950 $120,086 $97,895
United Kingdom................................. 28,598 20,828 16,660
Other foreign.................................. 687 1,435 1,500
Long-lived assets
United States.................................. $ 18,910 $ 18,781 $16,699
United Kingdom................................. 1,914 1,834 1,544
Other foreign.................................. 15 12 --
</TABLE>

The Company's operations are structured to achieve consolidated objectives.
As a result, significant interdependencies and overlaps exist among the
Company's domestic and foreign operations. Accordingly, the revenue and
identifiable assets shown may not be indicative of the amounts which would have
been reported if the domestic and foreign operations were independent of one
another.

REGULATION

The Company's businesses are subject to various state, federal and foreign
laws and regulations which require licensing and qualification, limit interest
rates, fees and other charges associated with the installment

9
11

contracts assigned to the Company, require specified disclosures by automobile
dealers to consumers, govern the sale and terms of the ancillary products and
define the Company's rights to repossess and sell collateral. Failure to comply
with, or an adverse change in, these laws or regulations could have a material
adverse effect on the Company by, among other things, limiting the states or
countries in which the Company may operate, restricting the Company's ability to
realize the value of the collateral securing the contracts, or resulting in
potential liability related to contracts accepted from dealers. In addition,
governmental regulations which would deplete the supply of used vehicles, such
as environmental protection regulations governing emissions or fuel consumption,
could have a material adverse effect on the Company. The Company is not aware of
any such legislation currently pending.

The sale of insurance products by dealers is also subject to state laws and
regulations. As the Company does not deal directly with consumers in the sale of
insurance products, it does not believe that its business is significantly
affected by such laws and regulations. Nevertheless, there can be no assurance
that insurance regulatory authorities in the jurisdictions in which such
products are offered by dealers will not seek to regulate the Company or
restrict the operation of the Company's business in such jurisdictions. Any such
action could materially adversely affect the income received from such products.
CAC's credit life and disability reinsurance and property and casualty insurance
subsidiaries are licensed and subject to regulation in the state of Arizona and
in the Turks and Caicos Islands.

The Company's operations in the United Kingdom, Canada and Ireland are also
subject to various laws and regulations. Generally, these requirements tend to
be no more restrictive than those in effect in the United States.

Management believes that the Company maintains all material licenses and
permits required for its current operations and is in substantial compliance
with all applicable laws and regulations. The Company's Servicing Agreement with
dealers provides that the dealer shall indemnify the Company with respect to any
loss or expense the Company incurs as a result of the dealer's failure to comply
with applicable laws and regulations.

EMPLOYEES

As of December 31, 1999, the Company employed 627 persons, 353 of whom were
collection personnel, 90 were contract origination and processing personnel, 69
were marketing professionals, 26 were information systems professionals, 22 were
accounting professionals and the remainder were management or support personnel.
The Company's employees have no union affiliations and the Company believes its
relationship with its employees is good.

ITEM 2. PROPERTIES

CAC NORTH AMERICA

The Company's headquarters are located at 25505 West Twelve Mile Road,
Southfield, Michigan 48034. The Company purchased the office building in 1993,
which it financed in part by a loan secured by a mortgage on the building. The
office building includes approximately 118,000 square feet of space on five
floors. The Company occupies approximately 60,000 square feet of the building,
with most of the remainder of the building leased to various tenants. The
Company plans to continue to lease excess space in the building until such time
as the Company's expansion needs require it to occupy additional space.

The Company leases space in an office building in Henderson, Nevada, which
houses CAC's western North America collections and sales operations. The Company
occupies approximately 9,300 square feet of the building. The lease expires in
February 2004.

CAC UNITED KINGDOM

The Company leases space in an office building in Worthing, West Sussex, in
the United Kingdom, which is the headquarters for the Company's United Kingdom
operations. The Company occupies approximately 10,000 square feet of the
building under a lease expiring in September 2007.
10
12

ITEM 3. LEGAL PROCEEDINGS

In the normal course of business and as a result of the consumer-oriented
nature of the industry in which the Company operates, industry participants are
frequently subject to various consumer claims and litigation seeking damages and
statutory penalties. The claims allege, among other theories of liability,
violations of state, federal and foreign truth in lending, credit availability,
credit reporting, consumer protection, warranty, debt collection, insurance and
other consumer-oriented laws and regulations. The Company, as the assignee of
finance contracts originated by dealers, may also be named as a co-defendant in
lawsuits filed by consumers principally against dealers. Many of these cases are
filed as purported class actions and seek damages in large dollar amounts.

During the first quarter of 1998, several putative class action complaints
were filed by shareholders against the Company and certain officers and
directors of the Company in the United States District Court for the Eastern
District of Michigan seeking money damages for alleged violations of the federal
securities laws. On August 14, 1998, a Consolidated Class Action Complaint,
consolidating the claims asserted in those cases, was filed. The Complaint
generally alleged that the Company's financial statements issued during the
period August 14, 1995 through October 22, 1997 did not accurately reflect the
Company's true financial condition and results of operations because such
reported results failed to be in accordance with generally accepted accounting
principles and such results contained material accounting irregularities in that
they failed to reflect adequate reserves for credit losses. The Complaint
further alleged that the Company issued public statements during the alleged
class period which fraudulently created the impression that the Company's
accounting practices were proper. On April 23, 1999, the Court granted the
Company's and the defendant officers' and directors' motion to dismiss the
Complaint and entered a final judgment dismissing the action with prejudice. On
May 6, 1999, plaintiffs filed a motion for reconsideration of the order
dismissing the Complaint or, in the alternative, for leave to file an amended
complaint. On July 13, 1999, the Court granted the plaintiffs' motion for
reconsideration and granted the plaintiffs leave to file an amended complaint.
Plaintiffs filed their First Amended Consolidated Class Action Complaint on
August 2, 1999. On September 30, 1999, the Company and the defendant officers
and directors filed a motion to dismiss that complaint. On or about November 10,
1999, plaintiffs sought and were granted leave to file a Second Amended
Consolidated Class Action Complaint. A hearing on the defendants' motion to
dismiss the Second Amended Consolidated Class Action Complaint was held on March
1, 2000 and, on March 24, 2000, the Court granted the Company's and the
defendant officers' and directors' motion to dismiss the Second Amended
Consolidated Class Action Complaint and entered a final judgment dismissing the
action with prejudice. In the event that plaintiffs choose to appeal this
judgment, the Company and the defendant officers and directors will continue to
vigorously defend this action. While the Company believes it has meritorious
legal and factual defenses, an adverse ultimate disposition of this litigation
could have a material negative impact on the Company's financial position,
liquidity and results of operations.

The Company is currently a defendant in a class action proceeding commenced
on October 15, 1996 in the United States District Court for the Western District
of Missouri seeking money damages for alleged violations of a number of state
and federal consumer protection laws (the "Missouri Litigation"). On October 9,
1997, the District Court certified two classes on the claims brought against the
Company, one relating to alleged overcharges of official fees, the other
relating to alleged overcharges of post-maturity interest. On August 4, 1998,
the District Court granted partial summary judgment on liability in favor of the
plaintiffs on the interest overcharge claims based upon the District Court's
finding of certain violations but denied summary judgment on certain other
claims. The District Court also entered a number of permanent injunctions, which
among other things, restrained the Company from collecting the amounts found to
be uncollectible. The Court also ruled in favor of the Company on certain claims
raised by class plaintiffs. Because the entry of an injunction is immediately
appealable as of right, the Company appealed the summary judgment order to the
United States Court of Appeals for the Eighth Circuit. Oral argument on the
appeals was heard on April 19, 1999. On September 1, 1999, the United States
Court of Appeals for the Eighth Circuit overturned the August 4, 1998 partial
summary judgment order and injunctions against the Company. The Court of Appeals
held that the District Court lacked jurisdiction over the interest overcharge
claims and directed the District Court to sever those claims and remand them to
state court. The class action claims of

11
13

alleged public official fee overcharges have not been finally adjudicated by the
District Court and were not part of the appeal. On February 18, 2000, the
District Court entered an Order remanding the post-maturity interest class to
Missouri state court while retaining jurisdiction on the official fee class. The
District Court has set a bench trial date commencing the week of June 19, 2000.
The Company will continue its vigorous defense of all remaining claims. However,
an adverse ultimate disposition of this litigation could have a material
negative impact on the Company's financial position, liquidity and results of
operations.

The frequency of litigation has increased as the Company's business
activities have expanded. The Company believes that the structure of its dealer
program and the ancillary products, including the terms and conditions of its
Servicing Agreement with dealers, may mitigate its risk of loss in any such
litigation. Management believes the Company has taken prudent steps to address
the litigation risks associated with its business activities.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

None

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PART II

ITEM 5. MARKET PRICE AND DIVIDEND INFORMATION

The Company's Common Stock is traded on The Nasdaq Stock Market(R) under
the symbol CACC. The high and low sale prices for the Common Stock for each
quarter during the two year period ending December 31, 1999 as reported by The
Nasdaq Stock Market(R) are set forth in the following table.

<TABLE>
<CAPTION>
1998 1999
--------------- ---------------
QUARTER ENDED HIGH LOW HIGH LOW
------------- ------ ----- ------ -----
<S> <C> <C> <C> <C>
March 31........................................ $ 9.63 $5.25 $10.25 $5.44
June 30......................................... 12.38 8.38 8.63 4.88
September 30.................................... 9.19 5.56 6.25 4.88
December 31..................................... 7.75 4.63 6.00 3.00
</TABLE>

As of December 31, 1999, the approximate number of beneficial holders and
shareholders of record of the Common Stock was 5,000 based upon securities
position listings furnished to the Company.

The Company has not paid any cash dividends during periods presented and
has no present plans to pay any cash dividends on its Common Stock. The Company
intends to retain its earnings to finance the growth and development of its
business. The Company's credit agreements contain certain covenants which
prohibit the payment of dividends under certain circumstances and other
covenants pertaining to the Company's tangible net worth which may indirectly
limit the payment of dividends on Common Stock.

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ITEM 6. SELECTED FINANCIAL DATA

The selected income statement and balance sheet data presented below for
and as of each of the five years ended December 31, 1999 are derived from the
Company's audited consolidated financial statements. The selected financial data
presented below as of December 31, 1998 and 1999 and for the years ended
December 31, 1997, 1998 and 1999 should be read in conjunction with the
Company's consolidated audited financial statements and notes thereto and "Item
7 -- Management's Discussion and Analysis of Financial Condition and Results of
Operations," included elsewhere in this Report.

<TABLE>
<CAPTION>
(DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)
1995 1996 1997 1998 1999
---------- ---------- ---------- ---------- ----------
<S> <C> <C> <C> <C> <C>
INCOME STATEMENT DATA:
Revenue:
Finance charges.................... $ 66,276 $ 92,944 $ 117,020 $ 98,007 $ 76,497
Premiums earned.................... 6,504 9,653 11,304 10,904 10,389
Gain on sale of Advance
receivables, net................ -- -- -- 685 --
Other income....................... 12,301 21,337 35,911 32,753 29,169
---------- ---------- ---------- ---------- ----------
Total revenue................. 85,081 123,934 164,235 142,349 116,055
---------- ---------- ---------- ---------- ----------
Costs and Expenses:
Operating expenses................. 21,716 30,627 45,911 59,004 56,772
Provision for credit losses........ 7,066 13,071 85,472 16,405 56,073
Provision for claims............... 1,964 3,060 3,911 3,734 3,498
Valuation adjustment on retained
interest in securitization...... -- -- -- -- 13,517
Interest........................... 8,785 13,568 27,597 25,565 16,576
---------- ---------- ---------- ---------- ----------
Total costs and expenses...... 39,531 60,326 162,891 104,708 146,436
---------- ---------- ---------- ---------- ----------
Other Operating Income Gain on sale
of subsidiary...................... -- -- -- -- 14,720
---------- ---------- ---------- ---------- ----------
Operating income (loss).............. 45,550 63,608 1,344 37,641 (15,661)
Foreign exchange gain (loss)....... (57) 27 (41) (116) (66)
---------- ---------- ---------- ---------- ----------
Income (loss) before income taxes.... 45,493 63,635 1,303 37,525 (15,727)
Provision (credit) for income
taxes........................... 15,921 22,126 (234) 12,559 (5,041)
---------- ---------- ---------- ---------- ----------
Net income (loss).................... $ 29,572 $ 41,509 $ 1,537 $ 24,966 $ (10,686)
========== ========== ========== ========== ==========
Net income (loss) per common
share(A):
Basic.............................. $ .70 $ .91 $ .03 $ .54 $ (.23)
========== ========== ========== ========== ==========
Diluted............................ $ .68 $ .89 $ .03 $ .53 $ (.23)
========== ========== ========== ========== ==========
Weighted average shares outstanding
(A):
Basic.............................. 42,385,262 45,605,159 46,081,804 46,190,208 46,222,730
Diluted............................ 43,527,770 46,623,655 46,754,713 46,960,290 46,222,730

BALANCE SHEET DATA:
Installment contracts receivable,
net................................ $ 653,297 $1,030,971 $1,037,760 $ 665,574 $ 568,378
Floor plan receivables............... 13,249 15,493 19,800 14,071 15,492
Notes receivables.................... 3,232 2,663 1,231 2,278 3,610
All other assets..................... 16,662 25,291 56,819 70,006 72,760
---------- ---------- ---------- ---------- ----------
Total assets.................. $ 686,440 $1,074,418 $1,115,610 $ 751,929 $ 660,240
========== ========== ========== ========== ==========
Dealer holdbacks, net................ $ 363,519 $ 496,434 $ 439,554 $ 222,275 $ 202,143
Total debt........................... 95,780 288,899 391,666 218,798 158,985
Other liabilities.................... 28,166 42,942 35,399 34,593 36,137
---------- ---------- ---------- ---------- ----------
Total liabilities............. 487,465 828,275 866,619 475,666 397,265
Shareholders' equity(B).............. 198,975 246,143 248,991 276,263 262,975
---------- ---------- ---------- ---------- ----------
Total liabilities and shareholders'
equity.......................... $ 686,440 $1,074,418 $1,115,610 $ 751,929 $ 660,240
========== ========== ========== ========== ==========
</TABLE>

(A) On September 29, 1995 the Company consummated a public offering of 3,900,000
shares of its Common Stock.

(B) No dividends were paid during the periods presented.

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ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

GENERAL

CAC is a specialized financial services company providing funding,
receivables management, collection, sales training and related products and
services to automobile dealers located in the United States, the United Kingdom,
Ireland and Canada. The Company assists such dealers by providing them with an
indirect source of financing for buyers of used vehicles with limited access to
traditional sources of consumer credit. In addition, but to a significantly
lesser extent, the Company provides floor plan financing and secured working
capital loans to dealers, secured by the related vehicle inventory and any
future cash collections owed to the dealer on contracts accepted under the
Company's program.

The Company's relationship with a dealer is defined by: (i) the servicing
agreement which sets forth the terms and conditions associated with the
Company's acceptance of a contract from a dealer; and (ii) the contract, which
is a retail installment sales contract between a dealer and a purchaser of a
used vehicle, providing for payment over a specified term. With respect to its
principal financing program, the dealer assigns title to the contract and the
security interest in the vehicle to the Company. Thereafter, the rights and
obligations of the Company and the dealer are defined by the servicing
agreement, which provides that a contract is assigned to the Company as nominee
for the dealer for purposes of administration, servicing and collection of the
amount due under the assigned contract, as well as for security purposes. The
Company takes title to the contract as nominee and records the gross amount of
the contract as a gross installment contract receivable and the amount of its
"servicing fee" (see below) as an unearned finance charge which, for balance
sheet purposes, is netted from the gross amount of the contract. The Company
records the remaining portion of the contract (the gross amount of the contract
less the unearned finance charge) as a "dealer holdback". For balance sheet
purposes, dealer holdbacks are shown net of any Advances made by the Company to
the dealer in connection with accepting the assignment of a contract.

The Company's program allows dealers to establish the interest rate on
contracts, which typically is the maximum rate allowable by the state or country
in which the dealer is doing business. As the majority of the Company's revenue
is derived from the servicing fee it receives on the gross amount due under the
contract (typically 20% of the principal and interest), the Company's revenues
from servicing fees are not materially impacted by changes in interest rates.
The Company's revenue is principally dependent upon the gross value of contracts
accepted, which is determined by the number of contracts accepted and the amount
of the average contract. The contracts assigned to the Company are: (i) secured
by the related vehicle; and (ii) short-term in duration (generally maturing in
24 to 42 months, with an initial average maturity of approximately 32 months).
The interest rates charged on floor plan financing and on secured working
capital loans typically range from 12% to 18% per annum.

Through its automotive leasing business, the Company purchases 24 to 36
month used vehicle leases originated by dealers participating in the Company's
automotive leasing programs. The programs are designed to provide dealers with a
leasing alternative for Non-prime Consumers with limited access to traditional
sources of consumer credit. Because the Company assumes ownership of the
vehicles from the dealers, these leases are accounted for as operating leases
with the capitalized cost of the vehicles recorded as depreciable assets (net
investment in operating leases). This program differs from the Company's
principal business in that, as these leases are purchased outright, the dealer
does not have any rights to future collections on the lease contracts.

The Company's subsidiaries provide additional services to dealers. One such
subsidiary is primarily engaged in the business of reinsuring credit life and
disability insurance policies and collateral protection insurance coverage
issued to borrowers under contracts originated by dealers. Premiums are ceded to
the subsidiary on both an earned and written basis and are earned over the life
of the contracts using pro rata and sum-of-digits methods. Another subsidiary
administers short-term limited extended service contracts offered by dealers. In
connection therewith, the subsidiary bears the risk of loss for any repairs
covered under the service contract. Revenue is recognized on a straight-line
basis over the life of the service contracts. In addition, the subsidiary has
relationships with third party service contract providers which pay the
subsidiary a fee on service contracts included on installment contracts financed
through participating dealers. The
15
17

subsidiary does not bear the risk of loss for covered claims on these third
party service contracts. The income from the non-refundable fee is recognized
upon acceptance of the installment contract.

RESULTS OF OPERATIONS

The following table sets forth the percent relationship of certain items to
total revenue for the periods indicated.

<TABLE>
<CAPTION>
FOR THE YEARS ENDED
DECEMBER 31,
-----------------------
PERCENT OF TOTAL REVENUES 1997 1998 1999
------------------------- ----- ----- -----
<S> <C> <C> <C>
Finance charges.......................................... 71.2% 68.8% 65.9%
Premiums earned.......................................... 6.9 7.7 9.0
Gain on sale of Advance receivables, net................. -- 0.5 --
Other income............................................. 21.9 23.0 25.1
----- ----- -----
Total revenue............................................ 100.0 100.0 100.0
----- ----- -----
Operating expenses....................................... 28.0 41.5 48.9
Provision for credit losses.............................. 52.0 11.5 48.3
Provision for claims..................................... 2.4 2.6 3.0
Valuation adjustment on retained interest in
securitization......................................... -- -- 11.7
Interest................................................. 16.8 18.0 14.3
----- ----- -----
Total costs and expenses............................... 99.2 73.6 126.2
----- ----- -----
Gain on sale of subsidiary............................... -- -- 12.7
----- ----- -----
Operating income (loss).................................. 0.8 26.4 (13.5)
Foreign exchange loss.................................. -- (0.1) (0.1)
----- ----- -----
Income (loss) before income taxes........................ 0.8 26.3 (13.6)
Provision (credit) for income taxes.................... (0.1) 8.8 (4.4)
----- ----- -----
Net income (loss)........................................ 0.9% 17.5% (9.2)%
===== ===== =====
</TABLE>

Year Ended December 31, 1998 Compared To Year Ended December 31, 1999

Total Revenue. Total revenue decreased from $142.3 million in 1998 to
$116.1 million in 1999, a decrease of $26.2 million or 18.4%. This decrease was
primarily due to the decrease in finance charge revenue resulting from a
decrease in the average installment contracts receivable balance. The decrease
in gross installment contracts receivable is primarily the result of collections
on and charge offs of installment contracts exceeding contract originations for
the period. The volume of contract originations for CAC's North America
operations decreased from $521.5 million for the year ended December 31, 1998 to
$408.5 million for 1999. The volume of contract originations for CAC's United
Kingdom operations increased from $59.1 million in 1998 to $124.6 million in
1999. Based upon reviews of dealer profitability and improvements in credit
quality on installment contracts originated since the fourth quarter of 1997, in
an effort to increase origination volumes, the Company has introduced new
advance programs, both in the United States and United Kingdom, which have
increased the Company's overall advance rates. The Company's Advances to dealers
and payment of dealer holdback, as a percent of gross installment contracts
accepted, increased from 50.1% for the year ended December 31, 1998 to 55.5% for
1999. There can be no assurance that higher Advance rates will lead to increased
origination volumes in future periods or that Advance rates will not need to be
reduced in future periods based on continued review of dealer profitability and
credit quality. While management expects the increased Advance rates to have a
positive effect on the Company's results, higher Advance rates increase the
Company's risk of loss on dealer Advances in future periods.

The average yield on the Company's installment contract portfolio,
calculated using finance charge revenue divided by average installment contracts
receivable, was approximately 11.4% and 12.3% in 1998 and 1999, respectively.
The increase in the average yield is due to a decrease in the percentage of
installment

16
18

contracts which were in non-accrual status. The percentage of installment
contracts which were in non-accrual status was 32.4% and 23.0% as of December
31, 1998 and 1999, respectively.

Premiums earned increased, as a percentage of total revenue, from 7.7% in
1998 to 9.0% in 1999. Premiums on the Company's service contract program are
earned on a straight-line basis over the life of the service contracts. Premiums
reinsured under the Company's credit life and collateral protection insurance
programs are earned over the life of the contracts using the pro rata and
sum-of-digits methods. As a result of these revenue recognition methods,
premiums earned decreased at a slower rate than the decrease in finance charge
revenue.

In July 1998, the Company recognized a net gain on sale of advance
receivables of approximately $685,000. The gain resulted from the securitization
of dealer Advances having a carrying value of approximately $56 million. See
"Liquidity and Capital Resources". The gain represents the difference between
the sale proceeds to the Company from the sale of dealer Advance receivables to
an institutional investor, net of transaction costs, and the Company's carrying
amount of the Advances, plus the present value of the estimated cash flows to be
received by the Company. In determining the gain on sale of receivables, the
Company assumed an excess cash flow discount rate of 15%, cumulative credit
losses of 14% and an interest rate on the underlying debt of 7.5%. The present
value of such estimated excess cash flows has been recorded by the Company as a
retained interest in securitization of $4.1 million as of December 31, 1999. The
Company recorded a valuation adjustment to the retained interest in
securitization in the third quarter of 1999 (see "Results of Operations --
Valuation Adjustment on Retained Interest in Securitization"). The installment
contracts supporting the dealer Advances include contracts with origination
dates ranging from July 1990 to June 1998, with a weighted average age of 15
months as of the date of the transaction. The amount of such contracts included
on the Company's balance sheet as of June 30, 1998 was $98.6 million, of which
$43.8 million was in non-accrual status. In addition, the Advances are supported
by installment contracts which had been previously written off for financial
statement purposes. The excess cash flows result from the amount by which
projected collections on the installment contracts exceeds (i) the principal and
interest to be paid to the institutional investor and (ii) the amount of dealer
holdback due to dealers.

In the securitization, the Company retained servicing responsibilities and
subordinated interests. The Company receives monthly servicing fees of 4% of the
collections on the installment contracts receivable, and rights to future cash
flows arising after the institutional investor has received the return for which
they are contracted. The investor has no recourse to the Company's other assets
for failure of debtors to pay when due. The Company's retained interests are
generally restricted until investors have been fully paid and are subordinate to
investors' interests. The value of the retained interest is subject to
substantial credit risk and moderate interest rate risk, as well as the timing
of projected collections on the transferred financial assets.

Other income increased, as a percent of total revenue, from 23.0% in 1998
to 25.1% in 1999. The increase is primarily due to (i) revenue from the
Company's auction services business which the Company began operating in June
1998 until it was sold in December 1999, (ii) servicing fees from the
securitization of advance receivables completed in July 1998 and (iii) operating
lease revenue from the CAC Automotive Leasing business unit which began
operating in 1999. The increase is partially offset by (i) a decrease in
revenues from the Company's credit reporting subsidiary which was sold on May 7,
1999, (ii) decreases in earned dealer enrollment fees due to a decline in the
number of dealers enrolling in the Company's financing program and (iii) a
decrease in fees earned on third party service contract products offered by
dealers on installment contracts, as the volume of this business has declined
proportionately with the decrease in installment contract originations.

Operating Expenses. Operating expenses, as a percent of total revenue,
increased from 41.5% in 1998 to 48.9% in 1999. Operating expenses consist
primarily of salaries and wages, general and administrative, and sales and
marketing expenses.

The increase, as a percent of revenue, is primarily due to an increase in
salaries and wages. Salaries and wages increased, as a percent of revenue, due
to the Company's employee headcount not being reduced proportionately with the
decrease in revenues. The Company has retained collection personnel in an effort
to improve collection levels.
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19

A portion of management personnel compensation paid by the Company is
charged to a company controlled by the Company's Chairman (the "Affiliated
Company"), based upon the percentage of time spent working for the Affiliated
Company. The Company charged the Affiliated Company approximately $226,000 and
$203,000 in 1998 and 1999, respectively. Shared employees devote between 30% and
90% of their time to the Company, depending on their responsibilities. The
Company believes that the amounts charged by the Company are representative of
the respective employees' activities.

The increase is also due to an increase, as a percent of revenue, in
general and administrative expenses which, due to the fixed nature of certain of
these expenses, did not decline proportionately with the decline in revenue.
This increase is partially offset by a decrease in legal fees and settlement
provisions resulting from a decline in material new litigation against the
Company.

To a lesser extent, the increase in operating expenses, as a percent of
revenue, resulted from the Company's auction services business, which requires
proportionately higher operating expenses than the Company's other businesses.
The Company operated the auction service business from June of 1998 when it was
the purchased until it was sold in December 1999.

The increases, as a percent of revenue, in salaries and wages and general
and administrative expenses are partially offset by a decrease in sales and
marketing expenses. This expense decreased primarily due to reductions in sales
commissions as a result of lower contract origination volumes and lower average
sales force headcounts. The decrease in sales and marketing expenses is also the
result of a decrease in advertising due to the termination of the Company's
customer lead generating program.

Provision for Credit Losses. The amount provided for credit losses, as a
percent of total revenue, increased from 11.5% in 1998 to 48.3% in 1999. The
provision for credit losses consists of two components: (i) a provision for
losses on Advances to dealers that are not expected to be recovered through
collections on the related installment contract receivable portfolio and (ii) a
provision for earned but unpaid revenue on installment contracts which were
transferred to non-accrual status during the period. The increase is primarily
due to higher provisions needed for losses on Advances to dealers with respect
to loan pools originated in 1995, 1996 and 1997. As such, the Company recorded a
pre-tax charge of $47.3 million during the third quarter of 1999. The charge was
necessary due to collections in affected loan pools falling below estimates
indicating further impairment of advance balances associated with these pools.

Management's analysis of collection results leads to a conclusion that the
actual collection results will be below previous forecasts produced by its
static pool model. While previous loss curves indicated that loans originated in
1995, 1996 and 1997 would generate lower overall collection rates than loans
originated in prior years, trends in these loss curves indicate that collection
rates on these pools will be lower than previously estimated. Management's
analysis of the static pool data, after considering the effect of this less
favorable trend, continues to indicate that the business originated since 1998
is of higher quality than that written in the prior three years.

The decreases are partially offset by the lower provisions needed for
earned but unpaid revenue primarily resulting from the decrease in the percent
of non-accrual installment contracts receivable which were 32.4% and 23.0% of
gross receivables as of December 31, 1998 and 1999, respectively.

Provision for Claims. The amount provided for insurance and service
contract claims, as a percent of total revenue, increased from 2.6% in 1998 to
3.0% in 1999. The increase corresponds with the increase, as a percent of total
revenue, in premiums earned from 7.7% in 1998 to 9.0% in 1999. The Company has
established claims reserves on accumulated estimates of claims reported but
unpaid plus estimates of incurred but unreported claims. The Company believes
the reserves are adequate to cover future claims associated with the programs.

Valuation Adjustment on Retained Interest in Securitization. The Company
recorded a $13.5 million valuation adjustment in 1999 on the retained interest
in securitization related to the Company's July 1998 securitization. The
retained interest in securitization represents an accounting estimate based on
several variables including the amount and timing of collections on the
underlying installment contracts receivable, the amount and timing of projected
dealer holdback payments and interest costs. The Company regularly
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reviews the actual performance of these variables against the assumptions used
to record the retained interest. This evaluation led to a reassessment of the
timing and amount of collections on the installment contracts underlying the
securitized advances and the resulting $13.5 million write down in the third
quarter of 1999. The Company continues to assess the performance of the 1998
securitization and makes adjustments when necessary.

Interest Expense. Interest expense, as a percent of total revenue,
decreased from 18.0% in 1998 to 14.3% in 1999. Total interest expense decreased
from $25.6 million in 1998 to $16.6 million in 1999. The $9.0 million decrease
in interest expense for 1999 is primarily the result of a decrease in the amount
of average outstanding borrowings which results from (i) the positive cash flow
generated from collections on installment contracts receivable exceeding cash
advances to dealers and payments of dealer holdbacks and (ii) amounts raised in
July 1998 from the securitization of advance receivables. The decrease was
partially offset by higher average interest rates in 1999. The weighted average
interest rate was 9.27% in 1998 and 9.36% in 1999. The increase in the average
interest rates for 1999 is the result of (i) the impact of fixed borrowing
costs, such as facility fees, up front fees and other costs on average interest
rates when average outstanding borrowings are decreasing, (ii) an increase in
the interest rate on outstanding borrowings under the Company's senior notes
resulting from amendments to the note purchase agreements entered into in
contemplation of the Company's securitization of advance receivables in 1998 and
the $47.3 million pre-tax charge on Advances to dealers in the third quarter of
1999, (iii) a decrease in line of credit balances, which carry lower interest
rates, as a percentage of total average balance sheet debt and (iv) the
acceleration of amortization of certain deferred debt issuance cost in
connection with the repurchase of senior notes. These interest rate increases
are partially offset by the secured financings completed in 1999, which are at
lower rates of interest than the debt they replaced.

Gain on Sale of Subsidiary. The Company recorded a pre-tax gain of $14.7
million in 1999 from the sale of the Company's credit reporting services
subsidiary. The net proceeds from the sale were used to reduce outstanding
indebtedness under the Company's $125 million credit facility.

Operating Income (Loss). As a result of the aforementioned factors,
operating income (loss) decreased from $37.6 million in 1998 to ($15.7) million
in 1999, a decrease of $53.3 million.

Foreign Exchange Loss. The Company incurred a foreign exchange loss of
$116,000 and $66,000 in 1998 and 1999, respectively. The losses were the result
of exchange rate fluctuations between the U.S. dollar and foreign currency on
unhedged intercompany balances between the Company and subsidiaries which
operate outside the United States.

Provision (Credit) for Income Taxes. The provision (credit) for income
taxes decreased from $12.6 million in 1998 to ($5.0) million in 1999. The
decrease is primarily due to a pretax loss in 1999. In 1998 and 1999, the
effective tax rate was 33.5% and 32.1%, respectively. The 1999 income tax
benefit is partially offset by state income taxes incurred on the sale of the
Company's credit reporting subsidiary in 1999.

Year Ended December 31, 1997 Compared To Year Ended December 31, 1998

Total Revenue. Total revenue decreased from $164.2 million in 1997 to
$142.3 million in 1998, a decrease of $21.9 million or 13.3%. This decrease was
primarily due to the decrease in finance charge revenue resulting from a
decrease in the average installment contracts receivable balance. The decrease
in gross installment contracts receivable is primarily the result of collections
on and charge offs of installment contracts exceeding contract originations for
the period. The Company's volume of contract originations decreased in the
fourth quarter of 1997 and in 1998 as the Company has implemented more
conservative Advance programs and has limited business with marginally
profitable and unprofitable dealers. These changes were made primarily as a
result of the Company's enhanced analysis made possible by the Company's loan
servicing system which became operational in the third quarter of 1997. Based on
this review of dealer profitability, the Company has discontinued relationships
with certain dealers and continues to monitor its relationships with dealers and
make adjustments to these relationships as required. It is expected that the
volume of contract originations will continue at lower levels than those
experienced prior to the implementation of these changes.

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The average yield on the Company's installment contract portfolio,
calculated using finance charge revenue divided by average installment contracts
receivable, was approximately 10.4% and 11.4% in 1997 and 1998, respectively.
The increase in the average yield is due to a decrease in the percentage of
installment contracts which were in non-accrual status as well as improvements
in collection levels on non-accrual installment contracts. The percentage of
installment contracts which were in non-accrual status was 37.6% and 32.4% as of
December 31, 1997 and 1998, respectively.

Premiums earned increased, as a percentage of total revenue, from 6.9% in
1997 to 7.7% in 1998. Premiums on the Company's service contract program are
earned on a straight-line basis over the life of the service contracts. Premiums
reinsured under the Company's credit life and collateral protection insurance
programs are earned over the life of the contracts using the pro rata and
sum-of-digits methods. As a result of these revenue recognition methods,
premiums earned decreased at a slower rate than the decrease in finance charges.
In addition, the increase is due to an increase in the penetration rate on the
Company's service contract and credit life insurance programs.

In July 1998, the Company recognized a net gain on sale of advance
receivables of approximately $685,000. The gain resulted from the securitization
of dealer Advances having a carrying value of approximately $56 million. See
"Liquidity and Capital Resources". The gain represents the difference between
the sale proceeds to the Company, net of transaction costs, and the Company's
carrying amount of the dealers Advances, plus the present value of the estimated
cash flows to be received by the Company. In determining the gain on sale of
receivables, the Company assumed an excess cash flow discount rate of 15%,
cumulative credit losses of 14% and an interest rate on the underlying debt of
7.5%. The present value of such estimated excess cash flows has been recorded by
the Company as a retained interest in securitization of $14.7 million as of
December 31, 1998. The installment contracts supporting the dealer Advances
include contracts with origination dates ranging from July 1990 to June 1998,
with a weighted average age of 15 months. The amount of such contracts included
on the Company's balance sheet as of June 30, 1998 was $98.6 million, of which
$43.8 million was in non-accrual status. In addition, the Advances are supported
by installment contracts which had been previously written off for financial
statement purposes. The excess cash flows result from the amount by which
projected collections on the installment contracts exceeds i) the principal and
interest to be paid and ii) the amount of dealer holdback due to dealers.

In the securitization, the Company retained servicing responsibilities and
subordinated interests. The Company receives monthly servicing fees of 4% of the
collections on the installment contracts receivable, and rights to future cash
flows arising after the investors in the commercial paper received the return
for which they are contracted. The investors have no recourse to the Company's
other assets for failure of debtors to pay when due. The Company's retained
interests are generally restricted until investors have been fully paid and are
subordinate to investors' interests. Their value is subject to substantial
credit and interest rate risk and the timing of projected collections on the
transferred financial assets.

Other income increased, as a percent of total revenue, from 21.9% in 1997
to 23.0% in 1998. The increase is primarily due to i) revenues from the
Company's auction services business which the Company began operating in June
1998; ii) an increase in revenues from the Company's credit reporting subsidiary
and iii) servicing fees and interest earned on the retained interest in
securitization resulting from the Company's securitization of advance
receivables in July 1998. The increase is offset by decreases in fees earned on
third party service contract products offered by dealers on installment
contracts, as the volume of this business has declined proportionately with the
decline in contract originations; and by a decrease due to a decline in the
number of new dealers enrolling in the Company's financing program. The Company
has become more selective with respect to the enrollment of new dealers in an
effort to improve the performance of its portfolio of installment contracts
receivable.

Operating Expenses. Operating expenses, as a percent of total revenue,
increased from 28.0% in 1997 to 41.5% in 1998. Operating expenses consist
primarily of salaries and wages, general and administrative, and sales and
marketing expenses.

The increase for the period is due in part to an increase in salaries and
wages. Salaries and wages increased due to i) increases in the Company's average
wage rates necessary to attract and retain quality
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22

personnel; ii) the Company's purchase of the auction services business in June
1998; iii) information technology personnel added to maintain the Company's new
computer systems and applications and; iv) severance compensation paid to or
accrued for an executive who terminated employment in 1998.

A portion of management personnel compensation paid by the Company is
charged to a company controlled by the Company's Chairman (the "Affiliated
Company"), based upon the percentage of time spent working for the Affiliated
Company. The Company charged the Affiliated Company approximately $208,000 and
$226,000 in 1997 and 1998, respectively. Shared employees devote between 30% and
90% of their time to the Company, depending on their responsibilities. The
Company believes that the amounts charged by the Company are representative of
the respective employees' activities.

In addition, the increase in operating expenses is due to an increase in
general and administrative expenses. These expenses were higher in 1998
primarily due to increases in i) legal fees and settlement provisions resulting
from an increase in the frequency and magnitude of litigation against the
Company (See Item 3. "Legal Proceedings"); ii) depreciation and amortization
primarily resulting from the addition of new computer systems in 1997 and; iii)
audit fees charged by the Company's independent auditors. Also, the increase
results from general and administrative expenses at the Company's auction
services subsidiary.

Provision for Credit Losses. The amount provided for credit losses, as a
percent of total revenue, decreased from 52.0% in 1997 to 11.5% in 1998. The
provision for the year ended December 31, 1997 included a charge recorded to
reflect the enhancements in the Company's methodology for estimating its reserve
for Advances made possible by a new loan servicing system implemented by the
Company. Utilizing the new information made available upon the successful
implementation of this new system, the Company undertook an extensive review of
its exposure related to dealer Advances using a static pool analysis on a per
dealer basis. In order to reflect the impact of this analysis on the Company's
Advance reserve, additional provisions were recorded in 1997.

The provision for credit losses consists of two components: i) a provision
for loan losses for the earned but unpaid servicing fees or finance charges
recognized on contractually delinquent installment contracts and ii) a provision
for losses on Advances to dealers that are not expected to be recovered through
collections on the related installment contract receivable portfolio. The
decreases were primarily due to lower provisions needed for Advance losses,
based on the Company's static pool analysis. Advance balances are continually
reviewed by management utilizing the Company's loan servicing system which
allows management to estimate future collections for each dealer pool using
historical loss experience and a dealer by dealer static pool analysis. In
addition, the decreases were also due to lower provisions needed for loan losses
primarily resulting from a decrease in the percent of non-accrual installment
contracts receivable, which were 37.6% and 32.4% of gross receivables as of
December 31, 1997 and 1998, respectively.

Provision for Claims. The amount provided for insurance and service
contract claims, as a percent of total revenue, was 2.4% and 2.6% in 1997 and
1998, respectively. The increase corresponds with the increase, as a percent of
total revenue, in premiums earned from 6.9% in 1997 to 7.7% in 1998.

The Company has established claims reserves on accumulated estimates of
claims reported but unpaid plus estimates of incurred but unreported claims. The
Company believes the reserves are adequate to cover future claims associated
with the programs.

Interest Expense. Interest expense, as a percent of total revenue,
increased from 16.8% in 1997 to 18.0% in 1998. Total interest expense decreased
from $27.6 million in 1997 to $25.6 million in 1998. The $2.0 million decrease
in interest expense for 1998 is primarily the result of a decrease in the amount
of average outstanding borrowings, which resulted from i) the positive cash flow
generated primarily from collections on installment contracts receivable
exceeding cash Advances to dealers and payments of dealer holdbacks and ii)
$49.3 million raised in July 1998 from the securitization of advance
receivables. The decrease for 1998 was partially offset by higher average
interest rates during the year. The increase in the average interest rate is
primarily the result of increases in the Company's Eurocurrency-based borrowing
and facility fee margins under its credit agreement with a commercial bank
syndicate, due to the downgrade of the Company's credit rating with Moody's
Investor Service from Baa3 to Ba2, and with Standard and Poor's from BBB- to BB

21
23

effective October 22, 1997, and a further downgrade by Moody's Investor Service
on June 24, 1998 from Ba2 to Ba3. Additionally, the increase in the average
interest rate is due to increases in the interest rate on outstanding borrowings
under the Company's note purchase agreements resulting from amendments due to
the Company's securitization of advance receivables.

Operating Income. As a result of the aforementioned factors, operating
income increased from $1.3 million in 1997 to $37.6 million in 1998, a increase
of $36.3 million.

Foreign Exchange Loss. The Company incurred a foreign exchange loss of
$41,000 and $116,000 in 1997 and 1998, respectively. The losses were the result
of exchange rate fluctuations between the U.S. dollar and foreign currency on
unhedged intercompany balances between the Company and subsidiaries which
operate outside the United States.

Provision (Credit) for Income Taxes. The provision (credit) for income
taxes increased from ($0.2) million in 1997 to $12.6 million in 1998. The
increase is due to higher pretax profits in 1998. For 1998, the effective tax
rate was 33.5%. The Company provides income taxes on its foreign earnings at the
statutory rate in effect for the applicable country where such earnings arise.
The principal foreign earnings of the Company arise from its operations in the
United Kingdom, where the statutory rate is lower than the U.S. statutory tax
rate.

CREDIT LOSS POLICY AND EXPERIENCE

When an installment contract is assigned to the Company by a participating
dealer, the Company generally pays a cash Advance to the dealer. These Advance
balances represent the Company's primary risk of loss related to the funding
activity with the dealers.

The Company maintains a reserve against Advances to dealers that are not
expected to be recovered through collections on the related installment contract
portfolio. For purposes of establishing the reserve, expected future collections
are reduced to their present-value in order to achieve a level yield over the
expected term of the Advance. The Company's loan servicing system allows the
Company to estimate future collections for each dealer pool using historical
loss experience and a dealer by dealer static pool analysis. The Company
recorded a non-cash charge during 1999 to reflect the impact of collections on
loan pools originated primarily during 1995, 1996 and 1997 falling below
previous estimates, indicating further impairment of Advance balances associated
with these loan pools. While previous loss curves indicated that loans
originated in 1995, 1996 and 1997 would generate lower overall collection rates
than those originated in prior years, in the third quarter of 1999 the loss
curves indicated collection rates on these pools would be lower than previously
estimated. Management's analysis of the static pool model also indicates that
the business originated subsequent to 1997 is of higher quality than business
originated during the three years ended December 31, 1997. Future reserve
requirements will depend in part on the magnitude of the variance between
management's current estimate of future collections and the actual collections
that are realized. The Company charges off dealer Advances against the reserve
at such time when the Company determines that an Advance is permanently
impaired. Ultimate losses may vary from current estimates and the amount of the
provision, which is the current expense, may be either greater or less than
actual charge offs.

The Company also maintains an allowance for credit losses which, in the
opinion of management, adequately reserves against expected losses in the
portfolio of receivables. The risk of loss to the Company related to the
installment contracts receivable balances relates primarily to the earned but
unpaid revenue on installment contracts which were transferred to non-accrual
status during the period.

Servicing fees, which are booked as finance charges, are recognized under
the interest method of accounting until the underlying obligation is 90 days
past due on a recency basis. At such time, the Company suspends the accrual of
revenue and makes a provision for credit losses equal to the earned but unpaid
revenue. In all cases, contracts on which no material payment has been received
for nine months are charged off against dealer holdbacks, unearned finance
charges and the allowance for credit losses.

During the third quarter of 1997, the Company changed its non-accrual
policy from 120 days on a contractual basis to 90 days on a recency basis and,
during the fourth quarter of 1997, changed its charge off
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policy to nine months on a recency basis from one year on a recency basis. The
Company believes these changes allow for earlier recognition of under-performing
dealer pools.

The following table sets forth information relating to charge offs, the
allowance for credit losses, the reserve on Advances, and dealer holdbacks.

<TABLE>
<CAPTION>
(DOLLARS IN THOUSANDS)
FOR THE YEARS ENDED DECEMBER 31,
--------------------------------
1997 1998 1999
-------- -------- --------
<S> <C> <C> <C>
Provision for credit losses -- installment
contracts..................................... $ 11,072 $ 3,432 $ 1,205
-------- -------- --------
Provision for credit losses -- Advances......... $ 74,400 $ 12,973 $ 54,868
======== ======== ========
CHARGE OFFS
- ------------------------------------------------
Charged against dealer holdbacks................ $374,646 $359,846 $187,584
Charged against unearned finance charges........ 82,748 81,632 43,094
Charged against allowance for credit losses..... 10,138 8,392 3,489
-------- -------- --------
Total contracts charged off..................... $467,532 $449,870 $234,167
======== ======== ========
Net charge off against the reserve on
Advances...................................... $ 71,391 $ 9,744 $ 70,353
======== ======== ========
</TABLE>

<TABLE>
<CAPTION>
AS OF DECEMBER 31,
-----------------------
CREDIT RATIOS 1997 1998 1999
------------- ----- ----- -----
<S> <C> <C> <C>
Allowance for credit losses as a percent of gross
installment contracts receivable..................... 1.0% 0.9% 0.7%
Reserve on Advances as a percent of Advances........... 2.8% 4.6% 1.3%
Gross dealer holdbacks as a percent of gross
installment contracts receivable..................... 79.9% 79.8% 79.6%
</TABLE>

LIQUIDITY AND CAPITAL RESOURCES

The Company's principal need for capital is to fund cash Advances made to
dealers in connection with the acceptance of installment contracts and for the
payment of dealer holdbacks to dealers who have repaid their Advance balances.
These cash outflows to dealers increased from $290.6 million in 1998 to $295.6
million in 1999. These amounts have historically been funded primarily from cash
collections on installment contracts, cash provided by operating activities and
draws under the Company's line of credit agreements. During 1999, the Company
paid down approximately $42.1 million on its line of credit and repaid $105.6
million on its outstanding senior notes, primarily funded by (i) $100 million
raised through secured financings of Advance receivables during the third and
fourth quarters of 1999, (ii) principal collections on installment contracts
receivable exceeding cash advances to dealers and (iii) proceeds from the sale
of the Company's credit reporting services subsidiary. During the fourth quarter
of 1997 and in 1998, the Company implemented more conservative Advance programs
and reduced business with marginally profitable and unprofitable dealers in
order to improve the performance of its portfolio of installment contracts.
These changes have resulted in reduced levels of originations and cash Advances
to dealers in 1998 and in 1999.

The Company has a $125 million credit agreement with a commercial bank
syndicate. The facility has a commitment period through June 13, 2000 and is
subject to annual extensions for additional one year periods at the request of
the Company with the consent of each of the banks in the facility. The agreement
provides that interest is payable at the Eurocurrency rate plus 140 basis
points, or at the prime rate. The Eurocurrency borrowings may be fixed for
periods up to six months. The credit agreement has certain restrictive
covenants, including limits on the ratio of the Company's debt-to-equity, debt
to Advances, debt to gross installment contracts receivable, Advances to
installment contracts receivable, fixed charges to net income, limits on the
Company's investment in its foreign subsidiaries and requirements that the
Company maintain a specified minimum level of net worth. Borrowings under the
credit agreement are secured through a lien on most of the

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Company's assets on an equal and ratable basis with the Company's senior notes.
As of December 31, 1999, there was approximately $34.2 million outstanding under
this facility.

The Company has a $2.0 million British pound sterling line of credit
agreement with a commercial bank in the United Kingdom. The borrowings are
secured by a letter of credit issued by the Company's principal commercial bank,
with interest payable at the greater of the United Kingdom bank's base rate
(5.5% as of December 31, 1999) plus 65 basis points or at the Libor rate plus
56.25 basis points. As of December 31, 1999, there was approximately 1.5 million
British pounds ($2.4 million U.S. dollars) outstanding under this agreement.

In July 1999 and December 1999, the Company completed two separate $50
million secured financings of Advance receivables. Pursuant to these
transactions, in July 1999 and December 1999, the Company contributed dealer
advances having a carrying amount of approximately $62.4 million and $65.0
million respectively and received approximately $97.7 million in financing from
an institutional investor. The financing, which is nonrecourse to the Company,
bears interest at a floating rate equal to the applicable commercial paper rate
plus 70 basis points with a maximum rate of 7.5%. The commercial paper may be
issued for terms of between 1 and 270 days. The July 1999 transaction is
expected to amortize within 28 months while the December 1999 transaction is
expected to amortize within 12 months. The financing is secured by the
contributed dealer Advances and the rights to collections on the related
installment contracts receivable. The proceeds of the July 1999 secured
financing were used to reduce indebtedness under the Company's credit facility
while the proceeds of the December 1999 secured financing were used to
repurchase, at par, approximately $49.5 million in principal of its senior
notes.

On August 5, 1999, the Company's Board of Directors authorized a common
stock repurchase program of up to 1,000,000 shares of the Company's common
stock. On February 7, 2000, the Company's Board of Directors authorized an
increase in the Company's stock repurchase program from 1,000,000 to 2,000,000
shares. The 2,000,000 shares, which can be repurchased through the open market
or in privately negotiated transactions, represent approximately 4% of the
outstanding common shares. As of March 22, 2000, the Company had repurchased
approximately 1.4 million shares under this program.

When borrowing to fund the operations of its foreign subsidiaries, the
Company's policy is to borrow funds denominated in the currency of the country
in which the subsidiary operates, thus mitigating the Company's exposure to
foreign exchange fluctuations.

The Company maintains a significant dealer holdback on installment
contracts accepted which assists the Company in funding its long-term cash flow
requirements.

As the Company's $125 million credit facility expires on June 13, 2000, the
Company will be required to renew the facility or refinance any amounts
outstanding under this facility on or before such date. As of March 22, 2000,
there was approximately $57.5 million outstanding under this facility. In
addition, in 2000, the Company will have $14.6 million of principal maturing on
its senior notes and $600,000 maturing on a mortgage loan. The Company believes
that the $125 million credit facility will be renewed with similar terms and a
similar commitment amount, and that the other repayments can be made from cash
resources available to the Company at the time such repayments are due.

The Company's short and long-term cash flow requirements are materially
dependent on future levels of originations. During the third and fourth quarters
of 1999, the Company experienced an increase in originations over 1998. The
Company expects this trend to continue in future periods and, to the extent this
trend does continue, the Company will experience an increase in its need for
capital.

Based upon anticipated cash flows, management believes that amounts
available under its credit agreement, cash flow from operations and various
financing alternatives available will provide sufficient financing for current
debt maturities and for future operations. Failure to complete the refinancing
or failure to obtain other financing alternatives may have a material adverse
effect on the Company's operations.

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MARKET RISK

The market risk discussion and the estimated amounts generated from the
analysis that follows are forward-looking statements of market risk assuming
certain adverse market conditions occur. Actual results in the future may differ
materially due to changes in the Company's product and debt mix and developments
in the financial markets.

The Company is exposed primarily to market risks associated with movements
in interest rates and foreign currency exchange rates. The Company believes that
it takes the necessary steps to appropriately reduce the potential impact of
interest rate and foreign exchange exposures on the Company's financial position
and operating performance. The Company's policies and procedures prohibit the
use of financial instruments for trading purposes. Sensitivity analysis is used
to manage and monitor interest rate and foreign exchange risk.

A discussion of the Company's accounting policies for derivative
instruments is included in the Summary of Significant Accounting Policies in the
notes to the consolidated financial statements.

Interest Rate Risk. The Company requires substantial amounts of cash to
fund cash Advances to dealers in connection with the acceptance of installment
contracts. The Company relies on various sources of financing to assist in
funding its operations, some of which is at floating rates of interest and
exposes the Company to risks associated with increases in interest rates. The
Company manages such risk primarily by entering into interest rate cap
agreements on certain portions of its floating rate debt.

As of December 31, 1999, the Company had $37.0 million of floating rate
debt outstanding on its bank credit facilities, with no interest rate cap
protection, and $83.2 million in floating rate commercial paper outstanding
under its secured financings, with interest rate caps at 7.5%. Based on the
difference between the Company's commercial paper rates at 12/31/99 and the 7.5%
interest rate cap, the Company's maximum interest rate risk on the secured
financing is a 1.8% increase in commercial paper rates, which would reduce
annual after-tax earnings by approximately $700,000. For every 1% increase in
rates on the Company's bank credit facilities, annual after-tax earnings would
decrease by approximately an additional $250,000. This analysis assumes the
Company maintains a level amount of floating rate debt and assumes an immediate
increase in rates.

Foreign Currency Risk. The Company is exposed to foreign currency risk from
the possibility of changes in foreign exchange rates that could have a negative
impact on earnings or asset and liability values from operations in foreign
countries. The Company's most significant foreign currency exposure relates to
the United Kingdom. It is the Company's policy to borrow and lend in local
currencies to mitigate such risks. For an immediate, hypothetical 10% decrease
in quoted foreign currency exchange rates, annual after tax earnings would have
declined by approximately $350,000 at December 31, 1999. The potential loss in
net asset values from such a decrease would be approximately $7.0 million as of
December 31, 1999.

Immediate changes in interest rates and foreign currency exchange rates
discussed in the proceeding paragraphs are hypothetical rate scenarios, used to
calibrate risk, and do not currently represent management's view of future
market developments.

YEAR 2000 UPDATE

The Year 2000 issue results from the inability of some computer programs to
recognize the Year 2000 properly, potentially leading to errors or system
failure. CAC adopted a Year 2000 compliance program in an attempt to minimize or
prevent the number and seriousness of any disruptions that could have occurred
as a result of the Year 2000 issue. CAC's compliance program included an
assessment of its hardware and software computer systems and other
non-information technology systems, as well as an assessment of the Year 2000
issues relating to third parties with which CAC had a material relationship or
whose systems were material to the operations of CAC.

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Neither the Company or any material third parties incurred any significant
problems relating to the Year 2000 issue and the Company does not expect to
incur significant expenses to remediate immaterial Year 2000 operating issues.

FORWARD-LOOKING STATEMENTS

The foregoing discussion and analysis contains a number of forward looking
statements within the meaning of the Securities Act of 1933 and the Securities
Exchange Act of 1934, both as amended with respect to expectations for future
periods which are subject to various risks and uncertainties. The risks and
uncertainties are detailed from time to time in reports filed by the Company
with the Securities and Exchange Commission, including forms 8-K, 10-Q, and
10-K, and include, among others, competition from traditional financing sources
and from non-traditional lenders, availability of funding at competitive rates
of interest, adverse changes in applicable laws and regulations, adverse changes
in economic conditions, adverse changes in the automobile or finance industries
or in the non-prime consumer finance market, the Company's ability to maintain
or increase the volume of installment contracts accepted , the Company's
inability to accurately forecast and estimate future collections and historical
collection rates and the Company's ability to complete various financing
alternatives.

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The information called for by Item 7A is incorporated by reference from the
information in Item 7 under the caption "Market Risk" in this Form 10-K.

26
28

INDEPENDENT AUDITORS' REPORT

To the Board of Directors and Shareholders
Credit Acceptance Corporation:

We have audited the accompanying consolidated balance sheets of Credit
Acceptance Corporation and subsidiaries (the "Company") as of December 31, 1999
and 1998, and the related consolidated statements of income, shareholders'
equity, and cash flows for the years then ended. These financial statements are
the responsibility of the Company's management. Our responsibility is to express
an opinion on these financial statements based on our audits.

We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion, such consolidated financial statements present fairly, in
all material respects, the financial position of the Company as of December 31,
1999 and 1998, and the results of its operations and its cash flows for the
years then ended in conformity with generally accepted accounting principles.

DELOITTE & TOUCHE LLP

Detroit, Michigan
January 26, 2000

- --------------------------------------------------------------------------------

REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS

The Board of Directors and Shareholders
Credit Acceptance Corporation:

We have audited the accompanying consolidated statements of income,
shareholders' equity and cash flows of Credit Acceptance Corporation and
subsidiaries for the year ended December 31, 1997. These financial statements
are the responsibility of the Company's management. Our responsibility is to
express an opinion on these financial statements based on our audit.

We conducted our audit in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audit provides a reasonable basis for our opinion.

In our opinion, the consolidated financial statements referred to above
present fairly, in all material respects, the results of operations and cash
flows of Credit Acceptance Corporation and subsidiaries for the year ended
December 31, 1997, in conformity with generally accepted accounting principles.

ARTHUR ANDERSEN LLP

Detroit, Michigan
February 2, 1998

27
29

ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTAL DATA

CONSOLIDATED BALANCE SHEETS

<TABLE>
<CAPTION>
(DOLLARS IN THOUSANDS)
DECEMBER 31,
----------------------
1998 1999
--------- ---------
<S> <C> <C>
ASSETS:
Cash and cash equivalents................................... $ 13,775 $ 11,122
Investments -- held to maturity............................. 10,191 11,569

Installment contracts receivable............................ 672,649 573,120
Allowance for credit losses................................. (7,075) (4,742)
-------- --------
Installment contracts receivable, net..................... 665,574 568,378
-------- --------
Floor plan receivables:
Non-affiliates............................................ 9,455 12,874
Affiliates................................................ 4,616 2,618
-------- --------
14,071 15,492
-------- --------
Notes receivable:
Non-affiliates............................................ 1,627 2,547
Affiliates................................................ 651 1,063
-------- --------
2,278 3,610
-------- --------
Retained interest in securitization......................... 14,669 4,105
Property and equipment, net................................. 20,627 18,243
Investment in operating leases, net......................... -- 7,898
Income taxes receivable..................................... -- 12,686
Other assets................................................ 10,744 7,137
-------- --------
Total Assets........................................... $751,929 $660,240
======== ========
LIABILITIES AND SHAREHOLDERS' EQUITY:
LIABILITIES:
Senior notes.............................................. $136,165 $ 30,579
Lines of credit........................................... 79,067 36,994
Mortgage loan payable to bank............................. 3,566 8,215
Secured financing......................................... -- 83,197
Income taxes payable...................................... 776 --
Accounts payable and accrued liabilities.................. 22,423 25,813
Deferred dealer enrollment fees, net...................... 296 524
Dealer holdbacks, net..................................... 222,275 202,143
Deferred income taxes, net................................ 11,098 9,800
-------- --------
Total Liabilities...................................... 475,666 397,265
-------- --------
CONTINGENCIES (NOTE 14)
SHAREHOLDERS' EQUITY:
Preferred stock, $.01 par value, 1,000,000 shares
authorized, none issued................................
Common stock, $.01 par value, 80,000,000 shares
authorized, 46,291,487 and 46,071,454 shares issued and
outstanding in 1998 and 1999, respectively............. 463 461
Paid-in capital........................................... 129,914 128,917
Retained earnings......................................... 142,989 132,303
Accumulated other comprehensive income-cumulative
translation adjustment................................. 2,897 1,294
-------- --------
Total Shareholders' Equity............................. 276,263 262,975
-------- --------
Total Liabilities and Shareholders' Equity............. $751,929 $660,240
======== ========
</TABLE>

See accompanying notes to consolidated financial statements.
28
30

CONSOLIDATED STATEMENTS OF INCOME

<TABLE>
<CAPTION>
(DOLLARS IN THOUSANDS, EXCEPT FOR PER SHARE DATA)
FOR THE YEARS ENDED DECEMBER 31,
---------------------------------------------
1997 1998 1999
----------- ----------- -----------
<S> <C> <C> <C>
REVENUE:
Finance charges................................... $ 117,020 $ 98,007 $ 76,497
Premiums earned................................... 11,304 10,904 10,389
Gain on sale of advance receivables, net.......... -- 685 --
Other income...................................... 35,911 32,753 29,169
----------- ----------- -----------
Total revenue.................................. 164,235 142,349 116,055
----------- ----------- -----------
COSTS AND EXPENSES:
Operating expenses................................ 45,911 59,004 56,772
Provision for credit losses....................... 85,472 16,405 56,073
Provision for claims.............................. 3,911 3,734 3,498
Valuation adjustment on retained interest in
securitization................................. -- -- 13,517
Interest.......................................... 27,597 25,565 16,576
----------- ----------- -----------
Total costs and expenses....................... 162,891 104,708 146,436
----------- ----------- -----------
Other Operating Income:
Gain on sale of subsidiary........................ -- -- 14,720
----------- ----------- -----------
Operating income (loss)............................. 1,344 37,641 (15,661)
Foreign exchange loss............................. (41) (116) (66)
----------- ----------- -----------
Income (loss) before provision for income taxes..... 1,303 37,525 (15,727)
Provision (credit) for income taxes............... (234) 12,559 (5,041)
----------- ----------- -----------
Net income (loss)................................... $ 1,537 $ 24,966 $ (10,686)
----------- ----------- -----------
Net income (loss) per common share:
Basic............................................. $ .03 $ .54 $ (.23)
=========== =========== ===========
Diluted........................................... $ .03 $ .53 $ (.23)
=========== =========== ===========
Weighted average shares outstanding:
Basic............................................. 46,081,804 46,190,208 46,222,730
Diluted........................................... 46,754,713 46,960,290 46,222,730
</TABLE>

See accompanying notes to consolidated financial statements.

29
31

CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY

FOR THE YEARS ENDED DECEMBER 31, 1997, 1998 AND 1999

<TABLE>
<CAPTION>
(DOLLARS IN THOUSANDS)
ACCUMULATED
TOTAL COMPREHENSIVE OTHER
SHAREHOLDERS' INCOME COMMON PAID-IN RETAINED COMPREHENSIVE
EQUITY (LOSS) STOCK CAPITAL EARNINGS INCOME
------------- ------------- ------ ------- -------- -------------
<S> <C> <C> <C> <C> <C> <C>
Balance -- December 31, 1996............ $246,143 $458 $125,398 $116,486 $ 3,801
Comprehensive income:
Net income.......................... 1,537 $ 1,537 1,537
--------
Other comprehensive income:
Foreign currency translation
adjustment..................... (1,630) (1,630) (1,630)
Tax on other comprehensive loss... 570
--------
Other comprehensive loss.......... (1,060)
--------
Total comprehensive income............ 477
========
Stock options exercised............... 2,874 3 2,871
Dealer stock option plan.............. 67 67
-------- ---- -------- -------- -------
Balance -- December 31, 1997............ 248,991 461 128,336 118,023 2,171
Comprehensive income:
Net income.......................... 24,966 $ 24,966 24,966
--------
Other comprehensive income:
Foreign currency translation
adjustment..................... 726 726 726
Tax on other comprehensive
income......................... (254)
--------
Other comprehensive income.......... 472
--------
Total comprehensive income............ 25,438
========
Stock options exercised............... 1,430 2 1,428
Dealer stock option plan.............. 150 150
-------- ---- -------- -------- -------
Balance -- December 31, 1998............ 276,263 463 129,914 142,989 2,897
Comprehensive income:
Net income (loss)................... (10,686) (10,686) (10,686)
--------
Other comprehensive income:
Foreign currency translation
adjustment..................... (1,603) (1,603) (1,603)
Tax on other comprehensive loss... 561
--------
Other comprehensive loss.......... (1,042)
--------
Total comprehensive loss.............. $(11,728)
========
Repurchase and retirement of common
stock............................... (1,510) (3) (1,507)
Stock options exercised............... 380 1 379
Dealer stock option plan.............. 131 131
-------- ---- -------- -------- -------
Balance -- December 31, 1999............ $262,975 $461 $128,917 $132,303 $ 1,294
======== ==== ======== ======== =======
</TABLE>

See accompanying notes to consolidated financial statements.

30
32

CONSOLIDATED STATEMENTS OF CASH FLOWS

<TABLE>
<CAPTION>
(DOLLARS IN THOUSANDS)
FOR THE YEARS ENDED DECEMBER 31,
-----------------------------------
1997 1998 1999
--------- --------- ---------
<S> <C> <C> <C>
Cash Flows From Operating Activities:
Net Income (loss)......................................... $ 1,537 $ 24,966 $ (10,686)
Adjustments to reconcile cash provided by operating
activities --
Gain on sale of subsidiary.............................. -- -- (14,720)
Provision (credit) for deferred income taxes............ 5,628 (3,518) (1,298)
Depreciation............................................ 2,550 3,793 4,697
Gain on sale of advance receivables, gross.............. -- (1,261) --
Valuation adjustments on retained interest in
securitization........................................ -- -- 13,517
Amortization of retained interest in securitization..... -- (951) (1,586)
(Gain) loss on retirement of property and equipment..... 512 -- (543)
Provision for credit losses............................. 85,472 16,405 56,073
Provision for residual losses........................... -- -- 91
Dealer stock option plan expense........................ 67 150 131
Change in operating assets and liabilities --
Accounts payable and accrued liabilities................ (8,759) 2,061 3,754
Income taxes payable.................................... (2,569) 776 (776)
Income taxes receivable................................. -- -- (12,686)
Unearned insurance premiums, insurance reserves and
fees.................................................. 1,450 (238) (658)
Deferred dealer enrollment fees, net.................... (1,843) (125) 228
Other assets............................................ (21,915) 13,654 145
--------- --------- ---------
Net cash provided by operating activities............. 62,130 55,712 35,683
--------- --------- ---------
Cash Flows From Investing Activities:
Principal collected on installment contracts receivable... 370,059 368,873 315,869
Advances to dealers and payments of dealer holdbacks...... (520,609) (290,605) (295,587)
Net proceeds from sale of advance receivables............. -- 49,275 --
Proceeds from sale of subsidiary.......................... -- -- 16,147
Purchase of investments held to maturity.................. (3,653) (218) (1,378)
Decrease in floor plan receivables -- affiliates.......... 140 7,047 1,998
Increase in floor plan receivables -- non-affiliates...... (4,447) (1,318) (3,419)
Increases in notes receivable -- affiliates............... (363) (309) (1,301)
Decreases in notes receivable -- affiliates............... 1,049 189 889
Increases in notes receivable -- non-affiliates........... (345) (1,254) (2,156)
Decreases in notes receivable -- non-affiliates........... 1,091 327 1,236
Operating lease acquisitions.............................. -- -- (8,538)
Operating lease liquidations.............................. -- -- 79
Purchases of property and equipment....................... (8,943) (3,581) (4,821)
Proceeds from sale of property and equipment.............. -- -- 5,192
--------- --------- ---------
Net cash provided by (used in) investing activities... (166,021) 128,426 24,210
--------- --------- ---------
Cash Flows From Financing Activities:
Proceeds from sale of senior notes........................ 71,750 -- --
Repayment of senior notes................................. (20,000) (38,985) (105,586)
Net borrowings (repayments) under line of credit
agreements.............................................. 51,235 (133,650) (42,073)
Proceeds from secured financings.......................... -- -- 97,720
Repayments of secured financings.......................... -- -- (14,523)
Proceeds from mortgage loan refinancing................... -- -- 5,046
Repayment of mortgage loan................................ (218) (233) (397)
Repurchase of common stock................................ -- -- (1,510)
Proceeds from stock options exercised..................... 2,874 1,430 380
--------- --------- ---------
Net cash provided by (used in) financing activities... 105,641 (171,438) (60,943)
--------- --------- ---------
Effect of exchange rate changes on cash............... (1,630) 726 (1,603)
--------- --------- ---------
Net increase (decrease) in cash and cash
equivalents........................................ 120 13,426 (2,653)
Cash and cash equivalents beginning of period............... 229 349 13,775
--------- --------- ---------
Cash and Cash Equivalents End of Period..................... $ 349 $ 13,775 $ 11,122
========= ========= =========
Supplemental Disclosure of Cash Flow Information:
Cash paid during the period for interest.................. $ 27,464 $ 23,142 $ 18,593
========= ========= =========
Cash paid during the period for income taxes.............. $ 14,887 $ 17,812 $ 8,451
========= ========= =========
</TABLE>

See accompanying notes to consolidated financial statements.

31
33

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

DESCRIPTION OF BUSINESS

Principal Business. Credit Acceptance Corporation and its subsidiaries
("CAC" or the "Company") is a specialized financial services company which
provides funding, receivables management, collection, sales training and related
products and services to automobile dealers located in the United States, the
United Kingdom, Canada and Ireland. The Company assists such dealers by
providing an indirect source of financing for buyers with limited access to
traditional sources of consumer credit due to past credit history. Installment
contracts originated and assigned to the Company by automobile dealers are
generally considered to have a high risk of default. To a significantly lesser
extent, CAC provides inventory floor plan financing and working capital loans
for dealers secured by inventory and the related cash collections owed to the
dealer by CAC.

Credit Acceptance Corporation UK, Ltd., CAC of Canada, Ltd., and Credit
Acceptance Corporation of Ireland Ltd. are all wholly-owned subsidiaries of the
Company which operate in their respective countries. These subsidiary companies
offer essentially the same dealer programs as are offered in the United States.

The dealer assigns title to the installment contract and the security
interest in the vehicle to the Company. At the time it accepts the assignment of
a contract, CAC records the gross amount of the contract as a gross installment
contract receivable. The Company records the amount of its servicing fee as an
unearned finance charge with the remaining portion recorded as a dealer
holdback. At the time of acceptance, contracts which meet certain criteria are
eligible for a cash advance, which is computed on a formula basis. Advances are
non-interest bearing and are secured by the cash collections on all of the
installment contracts receivable assigned from an individual dealer. Dealer
advances are netted against dealer holdbacks in the accompanying consolidated
financial statements, as dealer holdbacks are not paid until such time as all
advances related to such dealer have been recovered.

CAC collects the scheduled monthly payments based on contractual
arrangements with the consumer. Monthly cash collections are remitted to the
dealer subject to the Company first: (i) being reimbursed for certain collection
costs associated with all installment contracts originated by such dealer; (ii)
reducing the collections by the Company's servicing fee; and (iii) recovering
the aggregate advances made to such dealer.

Upon enrollment into the Company's financing program, the dealer enters
into a servicing agreement with CAC which defines the rights and obligations of
CAC and the dealer. The servicing agreement may be terminated by the Company or
by the dealer (so long as there is no event of default or an event which with
the lapse of time, giving of notice or both, would become an event of default)
upon 30 days prior written notice. The Company may also terminate the servicing
agreement immediately in the case of an event of default by the dealer. Upon any
termination by the dealer or in the event of a default, the dealer must
immediately pay the Company: (i) any unreimbursed collection costs; (ii) any
unpaid advances and all amounts owed by the dealer to the Company; and (iii) a
termination fee equal to the unearned finance charge of the then outstanding
amount of the installment contracts originated by such dealer and accepted by
the Company.

Ancillary Products and Services. Buyers Vehicle Protection Plan, Inc.
("BVPP") and Credit Acceptance Reinsurance, LTD. ("CAC Reinsurance"), both
wholly-owned subsidiaries of the Company, provide additional services to
participating dealers.

CAC Reinsurance is engaged primarily in the business of reinsuring credit
life and disability insurance policies issued to borrowers under installment
contracts originated by participating dealers. CAC advances to dealers an amount
equal to the credit life and disability insurance premium on contracts accepted
by the Company which include credit life and disability insurance written by the
Company's designated insurance carriers. The policies insure the holder of the
installment contract for the outstanding balance payable in the event of death
or disability of the debtor. Premiums are ceded to CAC Reinsurance on both an
earned and written basis and are earned over the life of the contracts using pro
rata and sum-of-digits methods. CAC Reinsurance bears the risk of loss attendant
to claims under the coverages ceded to it.

32
34
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONTINUED)

To a lesser extent, CAC Reinsurance has arrangements with insurance
carriers and a third party administrator to market and provide claims
administration for a dual interest collateral protection program. This insurance
program, which insures the financed vehicle against physical damage up to the
lesser of the cost to repair the vehicle or the unpaid balance owed on the
related installment contract, is made available to borrowers who finance
vehicles through participating dealers. If desired by a borrower, collateral
protection insurance coverage is written under group master policies issued by
unaffiliated insurance carriers to the Company. As part of the program, the
insurance carriers cede insurance coverages and premiums (less a fee) to CAC
Reinsurance, which acts as a reinsurer of such coverages. As a result, CAC
Reinsurance bears the risk of loss attendant to claims under the coverages ceded
to it, and earns revenues resulting from premiums ceded and the investment of
such funds.

BVPP administers short-term limited extended service contracts offered by
participating dealers. In connection therewith, BVPP bears the risk of loss for
any repairs covered under the service contract. Income is recognized on a
straight-line basis over the life of the service contracts. In addition, BVPP
has relationships with third party service contract providers which pay BVPP a
fee on service contracts included on installment contracts financed through
participating dealers. BVPP does not bear any risk of loss for covered claims on
these third party service contracts. The income from the non-refundable fee is
recognized upon acceptance of the installment contract. The Company advances to
dealers an amount equal to the purchase price of the vehicle service contract on
contracts accepted by the Company which include vehicle service contracts.

Automotive Leasing. Through its automotive leasing business, the Company
purchases used vehicle leases originated by dealers participating in the
Company's automotive leasing programs. The programs are designed to provide
participating dealers with a leasing alternative for non-prime consumers with
limited access to traditional sources of consumer credit. As the Company assumes
ownership of the vehicles from the dealers, these leases are accounted for as
operating leases with the capitalized cost of the vehicles recorded as
depreciable assets (net investment in operating leases). This program differs
from the Company's principal business in that, as these leases are purchased
outright, the dealer does not have any rights to future collections on the lease
contracts.

Significant accounting policies are described in the following paragraphs.

PRINCIPLES OF CONSOLIDATION

The consolidated financial statements include the accounts of the Company
and its wholly-owned subsidiaries. Intercompany transactions have been
eliminated.

REPORTABLE BUSINESS SEGMENTS

The Company is organized into two primary business segments: CAC North
America and CAC United Kingdom. See Note 13 for information regarding the
Company's reportable segments.

USE OF ESTIMATES

The accounting and reporting policies of the Company require management to
make estimates and assumptions that affect the reported amounts of assets and
liabilities and disclosure of contingent assets and liabilities at the date of
the financial statements and the reported amounts of revenues and expenses
during the reporting period. The accounts which are subject to such estimation
techniques include the reserve against advances, the allowance for credit
losses, the retained interest in securitization and the residual reserve on
leased vehicles. Actual results could differ from those estimates.

33
35
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONTINUED)

DERIVATIVE INSTRUMENTS

The Company utilizes interest rate cap and floor agreements to manage its
interest rate risk on its secured financings. The Company does not hold or issue
derivative financial instruments for trading purposes. Premiums paid for
interest rate caps are amortized to interest expense over the terms of the cap
agreements.

The derivative agreements generally match the notional amounts of the
hedged debt to assure the effectiveness of the derivatives in reducing interest
rate risk. As of December 31, 1999, the following interest rate cap agreements
were outstanding:

<TABLE>
<CAPTION>
COMMERCIAL PAPER
NOTIONAL AMOUNT CAP RATE TERM
- --------------- ---------------- -------------------------------
<C> <S> <C> <C>
$ 8,697,152 .................. 7.5% July 1998 through October 2001
9,723,198 .................. 7.5% July 1999 through August 2003
46,728,110 .................. 7.5% December 1999 through June 2003
</TABLE>

As of December 31, 1999, the following interest rate floor agreements were
outstanding:

<TABLE>
<CAPTION>
COMMERCIAL PAPER
NOTIONAL AMOUNT FLOOR RATE TERM
- --------------- ---------------- -----------------------------
<C> <S> <C> <C>
$9,723,198 ...................... 4.79% July 1999 through August 2003
</TABLE>

The Company is exposed to credit risk in the event of nonperformance by the
counterparty to its interest rate cap agreements. The Company anticipates that
its counterparty will fully perform their obligations under the agreements. The
Company manages credit risk by utilizing a financial sound counterparty.

FOREIGN CURRENCY TRANSLATION

The financial position and results of operations of the Company's foreign
operations are measured using the local currency as the functional currency.
Revenues and expenses are translated at average exchange rates during the year
and assets and liabilities are translated at current exchange rates at the
balance sheet date. Translation adjustments are reflected in accumulated other
comprehensive income, as a separate component of shareholders' equity.

On January 1, 1999, 11 of 15 member countries of the European Monetary
Union established fixed conversion rates between their existing currencies and
adopted the euro as their new common currency. The euro trades on currency
exchanges and the legacy currencies remain legal tender in the participating
countries for a transition period until January 1, 2002. Beginning on January 1,
2002, euro denominated bills and coins will be issued and legacy currencies will
be withdrawn from circulation.

The Company will assess and address the potential impact to CAC that may
result from the euro conversion, as the Company has operations in both the
United Kingdom and Ireland. These issues include, but are not limited to: 1) the
technical challenges to adapt information systems to accommodate euro
transactions; 2) the impact on currency exchange rate risks; 3) the impact on
existing contracts; and 4) tax and accounting implications. The Company expects
that the euro conversion will not have a material adverse impact on its
consolidated financial condition or results of operations.

CASH AND CASH EQUIVALENTS

Cash equivalents consist of readily marketable securities with original
maturities at the date of acquisition of three months or less.

34
36
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONTINUED)

INVESTMENTS

Investments consist principally of short-term money market funds and U.S.
Treasury securities which the Company has both the intent and the ability to
hold to maturity. Accordingly, such investments are carried at amortized cost,
with no recognition of temporary changes in fair value.

INSTALLMENT CONTRACTS RECEIVABLE

Installment contracts receivable are collateralized by vehicle titles, and
the Company has the right to repossess the vehicle in the event that the
consumer defaults on the payment terms of the contract. Repossessed collateral
is valued at the lower of the carrying amount of the receivable or estimated
fair value, less estimated costs of disposition, and is classified in
installment contracts receivable on the balance sheets. At December 31, 1998 and
1999, repossessed assets totaled approximately $10.2 million and $5.5 million,
respectively. The Company's policy for non-accrual loans is 90 days measured on
a recency (no material payments received) basis. The Company writes-off
delinquent installment contracts at nine months on a recency basis.

ALLOWANCE FOR CREDIT LOSSES

The Company maintains an allowance for credit losses which, in the opinion
of management, adequately reserves against credit losses on installment
contracts that are considered to be impaired. The risk of loss to the Company
related to the installment contracts receivable balances relates primarily to
the earned but unpaid servicing fee or finance charge recognized on
contractually delinquent accounts. To the extent that the Company does not
collect the gross amount of the contract balance, the remaining gross
installment contract receivable balance is charged off against dealer holdbacks,
unearned finance charges and the allowance for credit losses. Ultimate losses
may vary from current estimates and the amount of the provision, which is
current expense, may be either greater or less than actual charge-offs.

RESERVE ON ADVANCES

When an installment contract is accepted, the Company generally pays a cash
advance to the dealer. These advance balances represent the Company's primary
risk of loss related to the funding activity with the dealers. The Company
maintains a reserve on advances to dealers which reflects advance balances that
are not expected to be recovered through collections on the related installment
contract receivable portfolio. To serve as a basis for evaluating the reserve
requirement, management reviews delinquencies, charge-off experience factors,
the payment performance of loan pools, changes in collateral value, economic
conditions and trends and other information. For purposes of establishing the
reserve, future collections (including the anticipated proceeds from repossessed
collateral) are reduced to present value in order to achieve a level yield over
the expected term of the advance.

Future reserve requirements will depend in part on the magnitude of the
variance between management's prediction of future collections and the actual
collections that are realized. Estimating cash collections from the installment
contracts receivable is complicated by the unusual payment patterns of the
borrowers who generally cannot obtain traditional financing. The evaluation of
the reserve against advances considers such factors as current delinquencies,
the characteristics of the accounts, the value of the underlying collateral, the
location of the borrower, general economic conditions and trends among other
information. Although the Company uses many resources to assess the adequacy of
the reserve against advances, actual losses may vary significantly from current
estimates and the amount of provision, which is a current expense, may be either
greater or less than actual charge offs.

35
37
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONTINUED)

FLOOR PLAN RECEIVABLES

CAC finances used vehicle inventories for both affiliated dealers and
nonaffiliated dealers. Amounts loaned are secured by the related inventories and
any future cash collections owed to the dealer on outstanding contracts.

NOTES RECEIVABLE

Notes receivable are primarily working capital loans to dealers and are due
on demand. These notes receivable are secured by substantially all assets of the
dealer including any future cash collections owed to the dealer on outstanding
contracts.

ADVANCE RECEIVABLE SALES

When the Company sells advance receivables in securitizations or secured
financings, it retains interest-only strips and servicing rights, all of which
are retained interests in the securitized assets. Gain or loss on sale of the
advance receivables depends in part on the previous carrying amount of advances,
allocated between the portion sold and the portion retained in proportion to
their relative fair value. To obtain fair values, quoted market prices are used
if available. However, quotes are generally not available for retained
interests, so the Company generally estimates fair value based on the present
value of future cash flows expected under management's best estimates of the key
assumptions -- credit losses, timing of projected collections, and discount
rates commensurate with the risks involved. The Company evaluates the fair value
and potential impairment of its retained interest in securitization on a
quarterly basis.

PROPERTY AND EQUIPMENT

Additions to property and equipment are recorded at cost. Depreciation is
generally provided on a straight-line basis over the estimated useful lives
(primarily five to forty years) of the assets. The cost of assets sold or
retired and the related accumulated depreciation are removed from the accounts
at the time of disposition and any resulting gain or loss is included in
operations. Maintenance, repairs and minor replacements are charged to
operations as incurred; major replacements and betterments are capitalized.

GOODWILL

At December 31, 1998, the Company had goodwill representing the excess of
cost over the fair value of assets acquired and was amortized using the
straight-line method over ten years. At December 31, 1998, goodwill, net of
amortization of $181,000, is recorded in other assets at $2,919,000. In 1999,
the assets pertaining to this goodwill were sold.

INVESTMENTS IN OPERATING LEASES, NET

Leased vehicles are generally depreciated down to their residual values on
a straight-line basis over the term of the lease. The residual values represent
the estimate of the values of the vehicles at the end of the lease contracts and
are initially recorded based on appraisals and estimates. Realization of the
residual values is dependent on the Company's future ability to market the
vehicles under then prevailing market conditions. Management reviews residual
values periodically to determine that recorded amounts are recoverable.

DEALER HOLDBACKS

As part of the dealer servicing agreement, the Company establishes a dealer
holdback to protect the Company from potential losses associated with
installment contracts. This dealer holdback is not paid until such time as all
advances related to such dealer have been recovered.
36
38
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(1) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES -- (CONCLUDED)

INCOME TAXES

Deferred income taxes are provided for all temporary differences between
the book and tax basis of assets and liabilities. Deferred income taxes are
adjusted to reflect new tax rates when they are enacted into law.

REVENUE RECOGNITION

Finance Charges. The Company computes its servicing fee based upon the
gross amount due under the installment contract. Income is recognized under the
interest method of accounting until the underlying obligation is 90 days past
due on a recency basis. At such time, the Company suspends the accrual of
revenue and makes a provision for credit losses equal to the earned but unpaid
revenue.

Premiums Earned. Credit life and disability premiums and collision premiums
are ceded to the Company on both an earned and written basis and are earned over
the life of the contracts using the pro rata and sum-of-digits methods. Premiums
on BVPP warranties are earned on a straight-line basis over the life of the
service contracts.

Other Income. Dealers are charged an initial fee to floor plan a vehicle.
Interest is charged based on the number of days a vehicle remains on the floor
plan. Interest rates typically range from 12% to 18% per annum.

Income from operating lease assets is recognized on a straight-line basis
over the scheduled lease term.

Enrollment fees are generally paid by each dealer signing a servicing
agreement and are nonrefundable. These fees and the related direct incremental
costs of originating these fees are deferred and amortized on a straight-line
basis over the estimated repayment term of the outstanding dealer advance.

Interest on notes receivable is recognized in income based on the
outstanding monthly balance and is generally 12% to 18% per annum.

Fees received by the Company for the sale of third party vehicle service
contracts are recognized upon acceptance of the related installment contract
receivable as the Company bears no further obligation.

NEW ACCOUNTING STANDARD

In June 1998, the Financial Accounting Standards Board issued Statement of
Financial Accounting Standard No. 133, "Accounting for Derivative Instruments
and Hedging Activities," (SFAS No. 133). SFAS No. 137 delayed the implementation
of SFAS No. 133 which is now effective for fiscal years beginning after June 15,
2000. This statement standardizes the accounting for derivative instruments,
including certain derivative instruments embedded in other contracts, by
recognition of those items as assets and liabilities in the statement of
financial position and measurement of fair value. The impact of SFAS No. 133 on
the Company's financial position and results of operations has not yet been
determined.

RECLASSIFICATION

Certain amounts for the prior periods have been reclassified to conform to
the current presentation.

(2) FINANCIAL INSTRUMENTS

FAIR VALUE OF FINANCIAL INSTRUMENTS

The following methods and assumptions were used to estimate the fair value
of each class of financial instruments.

Cash and Cash Equivalents. The carrying amount of cash and cash equivalents
approximate the fair values due to the short maturity of these instruments.
Pursuant to the secured financings of advance
37
39
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(2) FINANCIAL INSTRUMENTS -- (CONTINUED)

receivables, the Company is required to hold cash and cash equivalents in a
trust account. The restricted cash and cash equivalents totaled $10.4 million at
December 31, 1999.

Investments. The fair value of U.S. Treasury securities are based on quoted
market prices. The carrying amount of money market funds approximates the fair
value due to the short maturity.

Installment Contracts Receivable and Net Dealer Holdbacks. As the majority
of the Company's revenue is derived from the servicing fee it receives on the
gross amount due under the installment contract (typically 20% of the principal
and interest), the Company's revenues from servicing fees are not materially
impacted by changes in interest rates. As such, the carrying amounts recorded on
a historical cost basis for installment contracts receivable and net dealer
holdbacks in the financial statements related to the financing and service
program which the Company provides to dealers approximates fair value.

Floor Plan and Notes Receivable. The fair values of floor plan and note
receivables are estimated by discounting the future cash flows using applicable
current interest rates.

Retained Interest in Securitization. The fair value of the retained
interest in securitization is estimated by discounting expected future excess
cash flows utilizing current assumptions as described in Note 4.

Debt. The fair value of debt is determined using quoted market prices, if
available, or calculating the estimated value of each debt instrument based on
current rates offered to the Company for debt with similar maturities.

The fair value of interest rate caps represents the amount that the Company
would receive to terminate the agreement, taking into account current interest
rates, which was immaterial as of December 31, 1999 and 1998.

A comparison of the carrying value and fair value of these financial
instruments is as follows (in thousands):

<TABLE>
<CAPTION>
YEARS ENDED DECEMBER 31,
-------------------------------------------------
1998 1999
----------------------- -----------------------
CARRYING FAIR CARRYING FAIR
AMOUNT VALUE AMOUNT VALUE
-------- ------------ -------- ------------
<S> <C> <C> <C> <C>
Cash and cash equivalents...................... $ 13,775 $ 13,775 $ 11,122 $ 11,122
Investments -- held to maturity................ 10,191 10,193 11,569 11,572
Installment contracts receivable, net.......... 665,574 665,574 568,378 568,378
Floor plan receivable.......................... 14,071 14,071 15,492 15,492
Notes receivable............................... 2,278 2,278 3,610 3,610
Retained interest in securitization............ 14,669 14,669 4,105 4,105
Senior notes................................... 136,165 135,529 30,579 30,491
Lines of credit................................ 79,067 79,067 36,994 36,994
Mortgage loan payable to bank.................. 3,566 3,566 8,215 8,215
Secured financing.............................. -- -- 83,197 83,197
Dealer holdbacks, net.......................... 222,275 222,275 202,143 202,143
</TABLE>

The Company's portfolio of investment securities includes short-term money
market instruments and U.S. Treasury securities. All investments are categorized
as held-to-maturity and are stated at amortized cost. Pursuant to reinsurance
agreements, the Company is required to hold investment securities in a trust
account. The restricted investment securities totaled approximately $8.9 million
and $7.6 million at December 31, 1998 and 1999, respectively.

38
40
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(2) FINANCIAL INSTRUMENTS -- (CONTINUED)

CERTAIN DEBT AND MARKETABLE SECURITIES

A summary of investments held by the Company consist of the following (in
thousands):

<TABLE>
<CAPTION>
YEARS ENDED DECEMBER 31,
--------------------------------------------------------------------
1998 1999
-------------------------------- --------------------------------
GROSS GROSS
UNREALIZED FAIR UNREALIZED FAIR
COST GAINS VALUE COST GAINS VALUE
------- ---------- ------- ------- ---------- -------
<S> <C> <C> <C> <C> <C> <C>
Money market funds................... $ 9,466 $-- $ 9,466 $ 2,640 $-- $ 2,640
U.S. Treasury securities............. 725 2 727 8,929 3 8,932
------- --- ------- ------- --- -------
Total investments.................. $10,191 $ 2 $10,193 $11,569 $ 3 $11,572
======= === ======= ======= === =======
</TABLE>

Installment contracts generally have initial terms ranging from 24 to 42
months and are collateralized by the related vehicles. Contractual maturities of
contracts by year have not been presented as this information is not meaningful
due to the uneven payment patterns of non-prime consumers. The initial average
term of an installment contract was approximately 31 months in 1997 and 1998 and
32 months in 1999. As of December 31, 1998 and 1999, the accrual of finance
charge revenue has been suspended, and fully reserved for, on approximately
$257.5 million and $156.5 million of delinquent installment contracts,
respectively. Installment contracts receivable consisted of the following (in
thousands):

<TABLE>
<CAPTION>
AS OF DECEMBER 31,
--------------------
1998 1999
--------- --------
<S> <C> <C>
Gross installment contracts receivable.................. $ 794,831 $679,201
Unearned finance charges................................ (114,617) (99,174)
Unearned insurance premiums, insurance reserves and
fees.................................................. (7,565) (6,907)
--------- --------
Installment contracts receivable........................ $ 672,649 $573,120
========= ========
Non-accrual installment contracts as a percent of total
gross installment contracts........................... 32.4% 23.0%
========= ========
</TABLE>

(3) INSTALLMENT CONTRACTS RECEIVABLE

A summary of changes in gross installment contracts receivable is as
follows (in thousands):

<TABLE>
<CAPTION>
YEARS ENDED DECEMBER 31,
-------------------------------------
1997 1998 1999
---------- ---------- ---------
<S> <C> <C> <C>
Balance -- beginning of period.............. $1,251,139 $1,254,858 $ 794,831
Gross amount of installment contracts
accepted.................................. 983,459 580,578 533,065
Gross installment contracts underlying
advance receivables securitized........... -- (98,591) --
Cash collections on installment contracts
accepted.................................. (505,925) (493,900) (409,742)
Charge offs................................. (467,532) (449,870) (234,167)
Currency translation........................ (6,283) 1,756 (4,786)
---------- ---------- ---------
Balance -- end of period.................... $1,254,858 $ 794,831 $ 679,201
========== ========== =========
</TABLE>

39
41
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(3) INSTALLMENT CONTRACTS RECEIVABLE -- (CONCLUDED)

A summary of the allowance for credit losses is as follows (in thousands):

<TABLE>
<CAPTION>
YEARS ENDED DECEMBER 31,
------------------------------
1997 1998 1999
-------- ------- -------
<S> <C> <C> <C>
Balance -- beginning of period.................... $ 12,195 $13,119 $ 7,075
Provision for loan losses......................... 11,072 3,432 1,205
Allowance on installment contracts underlying
advance receivables securitized................. -- (1,107) --
Charge offs, net.................................. (10,138) (8,392) (3,489)
Currency translation.............................. (10) 23 (49)
-------- ------- -------
Balance -- end of period.......................... $ 13,119 $ 7,075 $ 4,742
======== ======= =======
</TABLE>

Recoveries related to charged off contracts are primarily the result of the
recovery of earned but unpaid finance charges and are netted against
charge-offs.

The Company's financing and service program allows dealers to establish the
interest rate on contracts, which typically is the maximum rate allowable by the
state or country in which the dealer is doing business.

(4) ADVANCE RECEIVABLE SALES

On July 8, 1998, the Company completed a $50 million securitization of
advance receivables. Pursuant to this transaction, the Company contributed
dealer advances having a carrying value of approximately $56 million and
received approximately $49.3 million in financing from an institutional
investor. The debt is non-recourse to the Company and bears interest at the
applicable commercial paper rate plus 1% with a maximum of 7.5%. The commercial
paper may be issued for terms of between 1 and 270 days. As of December 31,
1999, the debt is anticipated to fully amortize within 21 months. The Company
recognized a gain on the transaction of approximately $685,000 which represents
the difference between the sale proceeds to the Company, net of transaction
costs, and the Company's carrying amount of the dealer advances, plus the
present value of the estimated cash flows to be received by the Company. In
determining the gain on the sale of receivables and the estimated fair value of
the Company's retained interest in securitization, the Company assumed an excess
cash flow discount rate of 15%, cumulative credit losses of 14% on the related
installment contracts receivable (which is less than the Company would have
incurred had these assets been securitized when originated) and an interest rate
of 7.5% on the underlying debt. The excess cash flows result from the amount by
which projected collections on the installment contracts exceeds i) the
principal and interest to be paid to the institutional investor and ii) the
amount of dealer holdback due to dealers.

In the securitization, the Company retained servicing responsibilities and
subordinated interests. The Company receives monthly servicing fees of 4% of the
collections on the installment contracts receivable, and rights to future cash
flows arising after the investor has received the return for which they are
contracted. The present value of such estimated cash flows has been recorded by
the Company as a retained interest in securitization of $14.7 and $4.1 million
as of December 31, 1998 and 1999, respectively. The investors have no recourse
to the Company's other assets for failure of debtors to pay when due. The
Company's retained interests are generally restricted until investors have been
fully paid and are subordinate to investors' interests.

The Company recorded a $13.5 million valuation adjustment in 1999 on the
retained interest in securitization. The retained interest in securitization
represents an accounting estimate based on several variables including the
amount and timing of collections on the underlying installment contracts
receivable, the amount and timing of projected dealer holdback payments and
interest costs. The Company regularly reviews the actual performance of these
variables against the assumptions used to record the retained interest. This
evaluation has led to a reassessment of the timing and amount of collections on
the installment contracts underlying the securitized advances and the resulting
$13.5 million write down in 1999. For purposes of

40
42
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(4) ADVANCE RECEIVABLE SALES -- (CONCLUDED)

valuing the retained interest as of December 31, 1999, the Company assumed
an excess cash flow discount rate of 15% and an interest rate of 7.5% on the
underlying debt.

The installment contracts supporting the dealer advances that were sold
included contracts with origination dates ranging from July 1990 to June 1998,
with a weighted average age of 15 months as of the date of the transaction. The
amount of such contracts included on the Company's balance sheet as of June 30,
1998 was $98.6 million, of which $43.8 million was in non-accrual status.

(5) PROPERTY AND EQUIPMENT

Property and equipment consists of the following at December 31 (in
thousands):

<TABLE>
<CAPTION>
1998 1999
------- -------
<S> <C> <C>
Land....................................................... $ 2,587 $ 2,587
Building and improvements.................................. 6,968 6,804
Data processing equipment.................................. 17,460 17,828
Office furniture & equipment............................... 2,648 2,292
Leasehold improvements..................................... 781 706
------- -------
30,444 30,217
Less accumulated depreciation.............................. 9,817 11,974
------- -------
$20,627 $18,243
======= =======
</TABLE>

Depreciation expense on property and equipment was $2,550,000, $3,793,000
and $4,227,000 in 1997, 1998 and 1999, respectively.

(6) LEASED PROPERTIES

PROPERTY LEASED TO OTHERS

The Company leases part of its headquarters to outside parties as
non-cancelable operating leases, which is not a significant part of its business
activities. Rental income, which is included in other income, is recognized on a
straight-line basis over the related lease term. Rental income on leased
property was $991,000, $997,000 and $1,105,000 for 1997, 1998 and 1999,
respectively.

PROPERTY LEASED FROM OTHERS

The Company utilizes leases in its day to day operations for administrative
offices and office equipment. Management expects that in the normal course of
business, leases will be renewed or replaced by other leases.

Total rental expense on all operating leases was $242,000, $388,000 and
$499,000 for 1997, 1998 and 1999, respectively. Contingent rentals under the
operating leases were insignificant. Minimum future lease commitments under
operating leases are as follows:

<TABLE>
<S> <C>
2000........................................................ $ 359,000
2001........................................................ 359,000
2002........................................................ 359,000
2003........................................................ 359,000
2004........................................................ 225,000
2005 and beyond............................................. 545,000
----------
Total minimum lease commitments........................... $2,206,000
==========
</TABLE>

41
43
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(7) INVESTMENTS IN OPERATING LEASES

The following schedule provides an analysis of the Company's investment in
property of operating leases (in thousands):

<TABLE>
<CAPTION>
DECEMBER 31, 1999
-----------------
<S> <C>
Vehicles, at cost........................................... $8,351
Less: accumulated depreciation............................ 453
------
Investment in operating leases, net......................... $7,898
======
</TABLE>

A summary of changes in gross leased vehicles is as follows (in thousands):

<TABLE>
<CAPTION>
YEAR ENDED
DECEMBER 31, 1999
-----------------
<S> <C>
Balance-beginning of period................................. $ --
Gross operating leases originated........................... 8,659
Provision for residual losses............................... (91)
Operating lease liquidations................................ (217)
------
Balance-end of period....................................... $8,351
======
</TABLE>

Future minimum rentals on vehicles leased at December 31, 1999 are as
follows: 2000 -- $4.0 million; 2001 -- $4.0 million; and 2002 -- $2.5 million.

(8) DEBT

SENIOR NOTES

As of December 31, 1999, the Company had $15,127,000, $10,186,000 and
$5,266,000 in outstanding borrowings under the three Senior Notes issued to
various insurance companies in 1994, 1996 and 1997, respectively. The Notes are
secured and require semi-annual interest payments and annual payments of
principal. The final payments are due November 1, 2001, July 1, 2001 and October
1, 2001 for the 1994, 1996 and 1997 Senior Notes, respectively. The interest
rates at December 31, 1999 were 9.87%, 8.99% and 8.77% and increased on January
15, 2000 to 10.37%, 9.49% and 9.27% for the 1994, 1996 and 1997 Senior Notes,
respectively.

MORTGAGE LOAN PAYABLE

The Company has a mortgage loan from a commercial bank which is secured by
a first mortgage lien on the Company's headquarters building and an assignment
of all leases, rents, revenues and profits under all present and future leases.
During 1999, the Company refinanced this loan, borrowing an additional $5.0
million of principal. There was $3,566,000 and $8,215,000 outstanding on this
loan as of December 31, 1998 and 1999, respectively. The refinanced loan matures
on May 1, 2004, requires monthly payments of principal and interest and bears
interest at a fixed rate of 7.07%.

SECURED FINANCING

On July 21, 1999 and December 15, 1999, the Company completed two separate
$50 million secured financings of advance receivables, receiving approximately
$97.7 million in financing from an institutional investor. The secured
financings are secured by dealer advances having a carrying value as of the date
of the transactions of approximately $62.4 million and $65.0 million for the
July 1999 and December 1999 secured financings, respectively. The secured
financings are non-recourse to the Company and bear interest at the applicable
commercial paper rate plus 70 basis points with a maximum of 7.5%. The interest
rates at December 31, 1999 on the July 1999 and December 1999 secured financings
were 5.66% and 6.63%,

42
44
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(8) DEBT -- (CONTINUED)

respectively. The commercial paper may be issued for terms of between 1 and
270 days. As of December 31, 1999, the July 1999 secured financing had an
outstanding balance of approximately $33.2 million and was anticipated to fully
amortize within 28 months while the December 1999 secured financing has an
outstanding balance of $50.0 million and is anticipated to fully amortize within
12 months.

LINES OF CREDIT

The Company has a $125 million credit agreement with a commercial bank
syndicate with a commitment period through June 13, 2000 subject to annual
extensions for additional one year periods at the request of the Company and
with the consent of each of the banks in the facility. The borrowings are
secured by a lien on most of the Company's assets, including a pledge of the
stock in its United Kingdom subsidiary, with interest payable at the
Eurocurrency rate plus 1.4% or at the prime rate (8.5% as of December 31, 1999).
The Eurocurrency borrowings may be fixed for periods of up to six months. The
Company must pay an agent's fee of $42,000 annually and a commitment fee of .60%
quarterly on the amount of the commitment. In addition, when outstandings under
the commitment earn 50% of the amount of the commitment, the Company must pay,
quarterly, a fee equal to .25% on the amount outstanding under the commitment.
As of December 31, 1999, there was approximately $34.2 million outstanding under
this facility. The maximum amount outstanding was approximately $210.2 million
and $81.4 million in 1998 and 1999, respectively. The weighted average balance
outstanding was $143.4 million and $49.5 million in 1998 and 1999, respectively.

The Company also has a 2.0 million British pound sterling line of credit
agreement with a commercial bank in the United Kingdom, which is used to fund
the day to day cash flow requirements of the Company's United Kingdom
subsidiary. The borrowings are secured by a letter of credit issued by the
Company's principal commercial bank, with interest payable at the greater of the
United Kingdom bank's base rate (5.5% as of December 31, 1999) plus 65 basis
points or at the Libor rate plus 56.25 basis points. The rates may be fixed for
periods of up to six months. As of December 31, 1999, there was approximately
1.5 million British pounds ($2.4 million U.S. dollars), outstanding under this
facility which matures on May 29, 2000. The maximum amount outstanding was 1.6
million British pounds ($2.6 million U.S. dollars) and 2.3 million British
pounds ($3.7 million U.S. dollars) in 1998 and 1999, respectively. The weighted
average balance outstanding was 900,000 British pounds ($1.5 million U.S.
dollars) and 1.4 million British pounds ($2.3 million U.S. dollars) in 1998 and
1999, respectively.

The Company also has a $1,000,000 Canadian dollar line of credit with a
commercial bank in Canada, which is used to fund the day to day cash flow
requirements of the Company's Canadian subsidiary. The borrowings are unsecured,
guaranteed by the Company, with interest payable at the Libor rate plus 1.4% or
at the Canadian bank's prime rate (6.5% at December 31, 1999). As of December
31, 1999, there was approximately $526,000 Canadian dollars ($363,000 U.S.
dollars) outstanding under the facility.

The weighted average interest rate on line of credit borrowings outstanding
was 6.9% and 7.5% as of December 31, 1998 and 1999, respectively.

43
45
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(8) DEBT -- (CONCLUDED)

PRINCIPAL DEBT MATURITIES

The scheduled principal maturities of the Company's long-term debt at
December 31, 1999 are as follows (in thousands):

<TABLE>
<S> <C>
2000........................................................ $ 87,276
2001........................................................ 25,274
2002........................................................ 3,249
2003........................................................ 776
2004........................................................ 5,416
--------
$121,991
========
</TABLE>

Included in scheduled principal maturities are anticipated maturities of
secured financing debt. The maturities of this debt are dependant on the timing
of cash collections on the contributed installment contracts receivable and
changes in interest rates on the commercial paper. Such amounts included in the
table above are $72.0 million, $8.7 million and $2.5 million for 2000, 2001 and
2002, respectively.

DEBT COVENANTS

The Company must comply with various restrictive debt covenants which
require the maintenance of certain financial ratios and other financial
conditions. The most restrictive covenants limit the ratio of the Company's
debt-to-equity, limit the ratio of the Company's fixed charges to net income,
limit the Company's investment in its foreign subsidiaries, limit the ratio of
debt to advances, limit the ratio of debt to gross installment contracts
receivable, limit the ratio of advances to installment contracts receivable, and
require that the Company maintain specified minimum levels of net worth.

(9) DEALER HOLDBACKS AND RESERVE ON ADVANCES

Dealer holdbacks consisted of the following (in thousands):

<TABLE>
<CAPTION>
AS OF
DECEMBER 31,
----------------------
1998 1999
--------- ---------
<S> <C> <C>
Dealer holdbacks....................................... $ 634,102 $ 540,799
Less: advances (net of reserve of 19,954 and $4,329 in
1998 and 1999, respectively)......................... (411,827) (338,656)
--------- ---------
Dealer holdbacks, net.................................. $ 222,275 $ 202,143
========= =========
</TABLE>

A summary of the change in the reserve against advances (classified with
dealer holdbacks, net in the accompanying balance sheets) is as follows (in
thousands):

<TABLE>
<CAPTION>
YEARS ENDED DECEMBER 31,
-------------------------------
1997 1998 1999
-------- ------- --------
<S> <C> <C> <C>
Balance -- beginning of period................... $ 8,754 $16,369 $ 19,954
Provision for advance losses..................... 74,400 12,973 54,868
Advance reserve fees............................. 4,673 181 8
Charge offs, net................................. (71,391) (9,744) (70,353)
Currency translation............................. (67) 175 (148)
-------- ------- --------
Balance -- end of period......................... $ 16,369 $19,954 $ 4,329
======== ======= ========
</TABLE>

44
46
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(9) DEALER HOLDBACKS AND RESERVE ON ADVANCES -- (CONCLUDED)

During 1997, the Company implemented a new loan servicing system which
allowed the Company to better estimate future collections for each dealer pool
using historical loss experience and a dealer by dealer static pool analysis.
The Company took a charge during 1997 to reflect the impact of this enhancement
in the Company's methodology for estimating the reserve.

During the third quarter of 1999, the Company recorded a non-cash charge of
$47.3 million to reflect the impact of collections on loan pools originated
primarily in 1995, 1996 and 1997 falling below previous estimates, indicating
further impairment of advance balances associated with these pools. While
previous loss curves indicated that loans originated in 1995, 1996 and 1997
would generate lower overall collection rates than loans originated in prior
years, in the third quarter of 1999 the loss curves indicated that collection
rates on these pools will be lower than previously estimated. Future reserve
requirements will depend in part on the magnitude of the variance between
management's estimate of future collections and the actual collections that are
realized. The Company charges off dealer advances against the reserve at such
time and to the extent that the Company's static pool analysis determines that
the advance is completely or partially impaired.

(10) RELATED PARTY TRANSACTIONS

In the normal course of its business, the Company regularly accepts
assignments of installment contracts originated by affiliated dealers owned by
the Company's majority shareholder and from a Company executive. Installment
contracts accepted from affiliated dealers were approximately $13.4 million,
$10.0 million and $9.3 million in 1997, 1998 and 1999, respectively. Remaining
installment contracts receivable from affiliated dealers represented
approximately 1.6% and 2.1% of the gross installment contracts receivable
balance as of December 31, 1998 and 1999, respectively. The Company accepted
installment contracts from affiliated dealers and nonaffiliated dealers on the
same terms. Dealer holdbacks from contracts accepted from affiliated dealers
were approximately $10.7 million, $8.0 million and $7.4 million in 1997, 1998
and 1999, respectively.

The Company receives interest income and fees from affiliated dealers on
floor plan receivables and notes receivable. Total income earned was $1,564,000,
$1,187,000 and $679,000 for the years ended December 31, 1997, 1998 and 1999,
respectively.

The Company regularly purchases operating lease contracts originated by
affiliated dealers owned by the Company's majority shareholder and originated by
affiliated dealers owned by a Company executive. Lease contracts accepted from
affiliated dealers were $5.8 million in 1999. Approximately 60.4% of the value
of leasing contracts purchased and approximately 63.6% of the number of leasing
contracts purchased by the Company during 1999 were originated by affiliated
dealers.

The Company shares certain expenses including payroll and related benefits,
occupancy costs and insurance with its affiliated company owned by the Company's
majority shareholder. For the years ended December 31, 1997, 1998 and 1999, the
Company charged its affiliated company and majority shareholder approximately
$247,000, $248,000 and $367,000 for such shared expenses incurred in its
operations. This arrangement is covered under a services agreement. The
agreement has an indefinite term, but may be terminated upon 30 days written
notice by either party.

45
47
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(11) INCOME TAXES

The income tax provision (credit) consists of the following (in thousands):

<TABLE>
<CAPTION>
YEARS ENDED DECEMBER 31,
------------------------------
1997 1998 1999
------- ------- --------
<S> <C> <C> <C>
Income (loss) before provision (benefit) for income taxes:
Domestic.................................................. $(9,285) $26,635 $(21,090)
Foreign................................................... 10,588 10,890 5,363
------- ------- --------
$ 1,303 $37,525 $(15,727)
======= ======= ========
Domestic provision (benefit) for income taxes:
Current................................................... $(6,516) $12,507 $ (5,470)
Deferred.................................................. 2,799 (3,179) (1,285)
Foreign provision (benefit) for income taxes:
Current................................................... 654 3,570 1,727
Deferred.................................................. 2,829 (339) (13)
------- ------- --------
Provision (credit) for income taxes......................... $ (234) $12,559 $ (5,041)
======= ======= ========
</TABLE>

The tax effects of temporary differences that give rise to significant
portions of the deferred tax assets and deferred tax liabilities consist of the
following (in thousands):

<TABLE>
<CAPTION>
AS OF DECEMBER 31,
------------------
1998 1999
------- -------
<S> <C> <C>
Deferred tax assets:
Allowance for credit losses............................... $12,080 $12,431
Reserve on advances....................................... 5,451 1,177
Sale of advance receivables............................... -- 3,140
Deferred dealer enrollment fees........................... 110 189
Accrued warranty claims................................... 713 631
Other, net................................................ 813 1,430
------- -------
Total deferred tax assets.............................. 19,167 18,998
------- -------
Deferred tax liabilities:
Unearned finance charges.................................. 28,204 27,203
Sale of advance receivables............................... 853 --
Accumulated depreciation.................................. 775 1,135
Deferred credit life and warranty costs................... 433 460
------- -------
Total deferred tax liabilities......................... 30,265 28,798
------- -------
Net deferred tax liability............................. $11,098 $ 9,800
======= =======
</TABLE>

No valuation allowances were considered necessary in the calculation of
deferred tax assets as of December 31, 1998 and 1999.

The Company's effective income tax rate was approximately equal to the
domestic and foreign statutory rates in 1997 and 1998. In 1999, the effective
income tax rate differs from the domestic and foreign statutory rates due
primarily to state income taxes.

Deferred U.S. federal income taxes and withholding taxes have not been
provided on the undistributed earnings of the Company's foreign subsidiaries as
such amounts are considered to be permanently reinvested. The cumulative
undistributed earnings at December 31, 1999 on which the Company had not
provided additional national income taxes and withholding taxes were
approximately $24.7 million.

46
48
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(12) CAPITAL TRANSACTIONS

NET INCOME PER SHARE

Basic net income per share has been computed by dividing net income by the
weighted average number of common shares outstanding. Diluted net income per
share has been computed by dividing net income by the total of the weighted
average number of common shares and potentially dilutive securities outstanding
during the period. Potentially dilutive securities included in the computation
represent shares issuable upon assumed exercise of stock options which would
have a dilutive effect. As the Company incurred a net loss for the year ended
December 31, 1999, potentially dilutive securities of 263,516 would be
anti-dilutive to diluted net income per share and have not been included in the
weighted average shares calculation.

The share effect is as follows:

<TABLE>
<CAPTION>
YEARS ENDED DECEMBER 31,
--------------------------------------
1997 1998 1999
---------- ---------- ----------
<S> <C> <C> <C>
Weighted average common shares outstanding............... 46,081,804 46,190,208 46,222,730
Dilutive securities -- stock options..................... 672,909 770,082 --
---------- ---------- ----------
Weighted average common shares and common stock
equivalents............................................ 46,754,713 46,960,290 46,222,730
========== ========== ==========
</TABLE>

STOCK REPURCHASE PROGRAM

In 1999, the Company began acquiring shares of its common stock in
connection with a stock repurchase program announced in August 1999. That
program authorized the Company to purchase up to 1,000,000 common shares on the
open market or pursuant to negotiated transactions at price levels the Company
deems attractive. The Company purchased 263,300 shares of common stock in 1999
at an aggregate cost of $1,510,000. The total shares authorized for repurchase
represents 2.2% of the 46,071,454 shares outstanding as of December 31, 1999.

STOCK OPTION PLANS

Pursuant to the Company's 1992 Stock Option Plan (the "1992 Plan"), the
Company has reserved 8,000,000 shares of its common stock for the future
granting of options to officers and other employees. The exercise price of the
options is equal to the fair market value on the date of the grant. Options
under the 1992 Plan generally become exercisable over a three to five year
period, or immediately upon a change of control. In 1999, the Company issued
1,369,500 options that will vest only if certain performance targets are met. As
it was not foreseeable that the performance targets would be met, no
compensation expense was recorded for these performance-based options in 1999.
Nonvested options are forfeited upon termination of employment and otherwise
expire ten years from the date of grant. Shares available for future grants
totaled 967,066, 115,559 and 1,911,519 as of December 31, 1997, 1998 and 1999,
respectively.

Pursuant to the Company's Stock Option Plan for dealers (the "Dealer Plan")
the Company has reserved 1,000,000 shares of its common stock for the future
granting of options to participating dealers. The exercise price of the options
is equal to the fair market value on the date of grant. The options become
exercisable over a three year period. Nonvested options are forfeited upon the
termination of the dealer's servicing agreement by the Company or the dealer and
otherwise expire five years from the date of grant. Shares available for future
grants totaled 185,600, 478,385 and 605,899 as of December 31, 1997, 1998 and
1999, respectively. Effective January 1, 1999, the Company suspended the
granting of future options under the Dealer Plan.

47
49
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(12) CAPITAL TRANSACTIONS -- (CONTINUED)

The Company accounts for the 1992 Plan under APB Opinion No. 25, under
which no compensation cost has been recognized. Had compensation cost for the
1992 Plan been recognized, the Company's net income (loss) and net income (loss)
per share would have been negatively impacted as follows:

<TABLE>
<CAPTION>
YEARS ENDED DECEMBER 31,
------------------------------
1997 1998 1999
------- ------- --------
<S> <C> <C> <C>
Net income (loss)
As reported..................................... $ 1,537 $24,966 $(10,686)
Pro forma....................................... (2,519) 22,346 (12,800)
Net income (loss) per common share:
As reported -- basic............................ $ 0.03 $ 0.54 $ (0.23)
As reported -- diluted.......................... 0.03 0.53 (0.23)
Pro forma -- basic.............................. (0.05) 0.48 (0.28)
Pro forma -- diluted............................ (0.05) 0.48 (0.28)
</TABLE>

The Company accounts for the compensation costs related to its grants under
the Dealer Plan in accordance with Statement of Financial Accounting Standards
No. 123, "Accounting for Stock-Based Compensation" (SFAS 123). The sales and
marketing cost that has been charged against income for the non-employee Dealer
Plan was $67,000, $150,000 and $131,000 in 1997, 1998 and 1999, respectively.
Because the SFAS 123 method of accounting has not been applied to options
granted prior to January 1, 1995 (December 15, 1995 for the Dealer Plan), the
resulting cost is not necessarily indicative of costs which may be recognized in
future years.

The fair value of each option granted included in the above calculations is
estimated on the date of grant using the Black-Scholes option-pricing model with
the following weighted-average assumptions used:

<TABLE>
<CAPTION>
FOR THE YEARS ENDED DECEMBER 31,
-----------------------------------
1992 PLAN 1997 1998 1999
--------- --------- --------- ---------
<S> <C> <C> <C>
Risk-free interest rate......................... 6.50% 5.25% 5.75%
Expected life................................... 6.0 years 6.0 years 6.0 years
Expected volatility............................. 43.97% 56.47% 56.47%
Dividend yield.................................. 0% 0% 0%
</TABLE>

<TABLE>
<CAPTION>
YEARS ENDED DECEMBER 31
------------------------
DEALER PLAN 1997 1998
----------- --------- ---------
<S> <C> <C>
Risk-free interest rate................................. 5.89% 4.59%
Expected life........................................... 5.0 years 5.0 years
Expected volatility..................................... 48.40% 56.25%
Dividend yield.......................................... 0% 0%
</TABLE>

48
50
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(12) CAPITAL TRANSACTIONS -- (CONTINUED)

Additional information relating to the Stock Option Plans are as follows:

<TABLE>
<CAPTION>
1992 PLAN DEALER PLAN
------------------------------ ------------------------------
WEIGHTED AVERAGE WEIGHTED AVERAGE
NUMBER EXERCISE PRICE NUMBER EXERCISE PRICE
OF OPTIONS PER SHARE OF OPTIONS PER SHARE
---------- ---------------- ---------- ----------------
<S> <C> <C> <C> <C>
Outstanding at December 31, 1996......... 2,298,275 $13.73 718,564 $18.60
Options granted........................ 3,020,129 9.42 173,400 11.49
Options exercised...................... (266,532) 4.11 (3,597) 13.95
Options forfeited...................... (1,807,636) 20.70 (123,400) 21.35
---------- --------
Outstanding at December 31, 1997......... 3,244,236 6.63 764,967 17.76
Options granted........................ 1,420,965 8.71 75,800 7.54
Options exercised...................... (178,372) 2.56 -- --
Options forfeited...................... (569,458) 6.28 (368,585) 18.45
---------- --------
Outstanding at December 31, 1998......... 3,917,371 7.62 472,182 15.60
Options granted........................ 1,761,200 5.48 -- --
Options exercised...................... (25,567) 4.10 -- --
Options forfeited...................... (557,160) 9.08 (127,514) 14.15
---------- --------
Outstanding at December 31, 1999......... 5,095,844 $ 6.74 344,668 $16.14
========== ========
Exercisable at:
December 31, 1997...................... 894,167 $ 7.95 481,318 $17.90
1998................................ 1,251,152 7.91 296,407 17.85
1999................................ 1,766,521 7.18 258,719 18.41
</TABLE>

Options granted and options forfeited under the 1992 Plan for 1997 include
1,713,577 options which were repriced on November 3, 1997. The options which
were repriced were originally granted between September 30, 1995 and September
2, 1997 with original exercise prices between $12.75 and $27.50. These options
were cancelled on November 3, 1997 and reissued at an exercise price of $6.00
per share with a new three year vesting period.

The weighted average fair value of options granted during 1997, 1998 and
1999 was $4.68, $5.09 and $3.13 respectively, for the 1992 Plan. The weighted
average fair value of options granted during 1997 and 1998 was $4.06 and $3.98,
respectively, for the Dealer Plan.

49
51
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(12) CAPITAL TRANSACTIONS -- (CONCLUDED)

The following tables summarize information about options outstanding at
December 31, 1999:

<TABLE>
<CAPTION>
OPTIONS OUTSTANDING OPTIONS EXERCISABLE
------------------------------------------------------- ---------------------------------
OUTSTANDING WEIGHTED-AVERAGE EXERCISABLE
RANGE OF AS OF REMAINING WEIGHTED-AVERAGE AS OF WEIGHTED-AVERAGE
EXERCISABLE PRICES 12/31/99 CONTRACTUAL LIFE EXERCISE PRICE 12/31/99 EXERCISE PRICE
------------------ ----------- ---------------- ---------------- ----------- ----------------
<S> <C> <C> <C> <C> <C>
1992 PLAN
$ 2.16 - 5.63........ 799,500 6.7 Years $ 3.05 360,500 $ 2.28
6.00 - 7.75........ 3,187,142 8.6 6.24 937,091 6.12
8.00 - 11.07........ 846,201 8.4 9.35 205,929 9.74
$11.50 - 22.25........ 263,001 4.7 15.68 263,001 15.68
--------- --------- ------ --------- ------
Totals................ 5,095,844 8.1 $ 6.74 1,766,521 $ 7.18
========= =========

DEALER PLAN
$ 6.34 - 9.35........ 117,000 3.5 Years $ 7.51 53,875 $ 7.51
11.18 - 17.63........ 61,000 2.6 13.78 40,647 13.78
$18.25 - 27.63........ 166,668 1.3 23.06 164,197 23.13
--------- --------- ------ --------- ------
Totals................ 344,668 2.3 $16.14 258,719 $18.41
========= =========
</TABLE>

(13) BUSINESS SEGMENT INFORMATION

Prior year segment information has been restated on a basis consistent with
the 1999 presentation. The Company has two reportable business segments: CAC
North America and CAC United Kingdom.

REPORTABLE SEGMENT OVERVIEW

CAC North America operations consist of the Company's U.S. and Canadian
automotive finance and services businesses, including the Company's reinsurance
activities and automotive service contract programs. These businesses have been
aggregated into one reportable segment because they have similar operating and
economic characteristics. The CAC North America segment provides funding,
receivables management, collection, sales training and related products and
services to automobile dealers located in the United States and Canada. The CAC
United Kingdom operations provide substantially the same products and services
as the CAC North America operations to dealers located in the United Kingdom and
Ireland. The CAC Automotive Leasing operations and credit reporting and auction
services businesses, which were sold in 1999, do not constitute reportable
operating segments as they do not meet the quantitative thresholds prescribed by
SFAS 131, and have therefore been disclosed in the "all other" category in the
following table. The CAC Automotive Leasing segment provides a sub-prime leasing
program to automobile dealers located in the United States.

50
52
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(13) BUSINESS SEGMENT INFORMATION -- (CONCLUDED)

MEASUREMENT

The Company allocates resources to and evaluates the performance of its
segments primarily based on finance charges, other revenue, segment earnings
before interest and taxes (EBIT), and segment assets. The table below presents
this information for each reportable segment (in thousands):

<TABLE>
<CAPTION>
CAC CAC ALL TOTAL
NORTH AMERICA UNITED KINGDOM OTHER COMPANY
-------------- -------------- ------ ----------
<S> <C> <C> <C> <C>
Year Ended December 31, 1999
Finance charges............................ $ 62,568 $ 13,929 $ -- $ 76,497
Other revenue.............................. 28,973 3,007 7,578 39,558
EBIT....................................... (3,922) 5,200 (429) 849
Segment assets............................. 519,278 132,450 8,512 660,240
Year Ended December 31, 1998
Finance charges............................ $ 80,330 $ 17,677 $ -- $ 98,007
Other revenue.............................. 33,092 3,528 7,722 44,342
EBIT....................................... 50,236 11,501 1,353 63,090
Segment assets............................. 621,418 122,819 7,692 751,929
Year Ended December 31, 1997
Finance charges............................ $ 92,660 $ 24,360 $ -- $ 117,020
Other revenue.............................. 40,036 4,433 2,746 47,215
EBIT....................................... 14,937 13,210 753 28,900
Segment assets............................. 952,259 162,154 1,197 1,115,610
</TABLE>

INFORMATION ABOUT PRODUCTS AND SERVICES

The Company manages its product and service offerings primarily through
those reportable segments. Therefore, pursuant with the provisions of SFAS 131,
no enterprise-wide disclosures of information about products and services are
necessary.

MAJOR CUSTOMERS

The Company did not have any customer which provided 10% or more of the
Company's revenue during 1997, 1998 or 1999, however, during 1999, two dealer
groups in the United Kingdom accounted for approximately 47.4% of new contracts
accepted by the CAC United Kingdom segment.

(14) LITIGATION AND CONTINGENT LIABILITIES

In the normal course of business and as a result of the consumer-oriented
nature of the industry in which the Company operates, industry participants are
frequently subject to various consumer claims and litigation seeking damages and
statutory penalties. The claims allege, among other theories of liability,
violations of state, federal and foreign truth in lending, credit availability,
credit reporting, consumer protection, warranty, debt collection, insurance and
other consumer-oriented laws and regulations. The Company, as the assignee of
finance contracts originated by dealers, may also be named as a co-defendant in
lawsuits filed by consumers principally against dealers. Many of these cases are
filed as purported class actions and seek damages in large dollar amounts.

During the first quarter of 1998, several putative class action complaints
were filed by shareholders against the Company and certain officers and
directors of the Company in the United States District Court for the Eastern
District of Michigan seeking money damages for alleged violations of the federal
securities laws. On August 14, 1998, a Consolidated Class Action Complaint,
consolidating the claims asserted in those cases, was filed. The Complaint
generally alleged that the Company's financial statements issued during the
period
51
53
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(14) LITIGATION AND CONTINGENT LIABILITIES -- (CONCLUDED)

August 14, 1995 through October 22, 1997 did not accurately reflect the
Company's true financial condition and results of operations because such
reported results failed to be in accordance with generally accepted accounting
principles and such results contained material accounting irregularities in that
they failed to reflect adequate reserves for credit losses. The Complaint
further alleged that the Company issued public statements during the alleged
class period which fraudulently created the impression that the Company's
accounting practices were proper. On April 23, 1999, the Court granted the
Company's and the defendant officers' and directors' motion to dismiss the
Complaint and entered a final judgment dismissing the action with prejudice. On
May 6, 1999, plaintiffs filed a motion for reconsideration of the order
dismissing the Complaint or, in the alternative, for leave to file an amended
complaint. On July 13, 1999, the Court granted the plaintiffs' motion for
reconsideration and granted the plaintiffs leave to file an amended complaint.
Plaintiffs filed their First Amended Consolidated Class Action Complaint on
August 2, 1999. On September 30, 1999, the Company and the defendant officers
and directors filed a motion to dismiss that complaint. On or about November 10,
1999, plaintiffs sought and were granted leave to file a Second Amended
Consolidated Class Action Complaint. The Company and the defendant officers and
directors intend to continue to vigorously defend this action. While the Company
believes it has meritorious legal and factual defenses, an adverse ultimate
disposition of this litigation could have a material negative impact on the
Company's financial position, liquidity and results of operations.

The Company is currently a defendant in a class action proceeding commenced
on October 15, 1996 in the United States District Court for the Western District
of Missouri seeking money damages for alleged violations of a number of state
and federal consumer protection laws (the "Missouri Litigation"). On October 9,
1997, the District Court certified two classes on the claims brought against the
Company, one relating to alleged overcharges of official fees, the other
relating to alleged overcharges of post-maturity interest. On August 4, 1998,
the District Court granted partial summary judgment on liability in favor of the
plaintiffs on the interest overcharge claims based upon the District Court's
finding of certain violations but denied summary judgment on certain other
claims. The District Court also entered a number of permanent injunctions, which
among other things, restrained the Company from collecting the amounts found to
be uncollectible. The District Court also ruled in favor of the Company on
certain claims raised by class plaintiffs. Because the entry of an injunction is
immediately appealable as of right, the Company appealed the summary judgment
order to the United States Court of Appeals for the Eighth Circuit. Oral
argument on the appeals was heard on April 19, 1999. On September 1, 1999, the
United States Court of Appeals for the Eighth Circuit overturned the August 4,
1998 partial summary judgment order and injunctions against the Company. The
Court of Appeals held that the District Court lacked jurisdiction over the
interest overcharge claims and directed the District Court to sever those claims
and remand them to state court. The class action claims of alleged public
official fee overcharges have not been finally adjudicated by the District Court
and were not part of the appeal. On February 18, 2000, the District Court
entered an Order remanding the post-maturity interest class to Missouri state
court while retaining jurisdiction on the official fee class. The District Court
has set a bench trial date commencing the week of June 19, 2000. The Company
will continue its vigorous defense of all remaining claims. However, an adverse
ultimate disposition of this litigation could have a material negative impact on
the Company's financial position, liquidity and results of operations.

The Company is currently being examined for tax years 1993 to 1996 by the
Internal Revenue Service. The outcome of the examination is undeterminable at
this time.

52
54
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(15) QUARTERLY FINANCIAL DATA (UNAUDITED)

The following is a summary of quarterly financial position and results of
operations for the years ended December 31, 1998 and 1999. Certain amounts have
been reclassified to conform to the 1999 presentation.

<TABLE>
<CAPTION>
(DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)
1998
----------------------------------------------
1ST Q 2ND Q 3RD Q 4TH Q
---------- -------- -------- --------
<S> <C> <C> <C> <C>
BALANCE SHEETS
Installment contracts receivable, net.............. $ 948,539 $866,489 $727,069 $665,574
Floor plan receivables............................. 19,674 18,457 15,846 14,071
Notes receivables.................................. 1,422 1,574 1,894 2,278
All other assets................................... 48,404 43,635 65,050 70,006
---------- -------- -------- --------
Total assets.................................. $1,018,039 $930,155 $809,859 $751,929
========== ======== ======== ========
Dealer holdbacks, net.............................. $ 361,260 $306,539 $253,495 $222,275
Total debt......................................... 351,055 314,486 244,599 218,798
Other liabilities.................................. 49,954 44,834 40,111 34,593
---------- -------- -------- --------
Total liabilities............................. 762,269 665,859 538,205 475,666
Shareholders' equity............................... 255,770 264,296 271,654 276,263
---------- -------- -------- --------
Total liabilities and shareholders' equity.... $1,018,039 $930,155 $809,859 $751,929
========== ======== ======== ========
INCOME STATEMENTS
Revenue:
Finance charges.................................. $ 28,055 $ 27,894 $ 21,708 $ 20,350
Premiums earned.................................. 2,923 2,630 2,741 2,610
Gain on sale of advance receivables, net......... -- -- 685 --
Other income..................................... 8,332 7,312 8,094 9,015
---------- -------- -------- --------
Total revenue................................. 39,310 37,836 33,228 31,975
---------- -------- -------- --------
Costs and Expenses:
Operating expenses............................... 14,621 14,019 14,706 15,658
Provision for credit losses...................... 5,796 4,666 3,438 2,505
Provision for claims............................. 1,035 937 896 866
Interest......................................... 7,346 6,829 5,923 5,467
---------- -------- -------- --------
Total costs and expenses...................... 28,798 26,451 24,963 24,496
---------- -------- -------- --------
Operating Income................................... 10,512 11,385 8,265 7,479
Foreign exchange gain (loss)..................... 12 (7) (77) (44)
---------- -------- -------- --------
Income before income taxes......................... 10,524 11,378 8,188 7,435
Provision for income taxes....................... 3,637 3,935 2,577 2,410
---------- -------- -------- --------
Net Income......................................... $ 6,887 $ 7,443 $ 5,611 $ 5,025
========== ======== ======== ========
Net income per common share
Basic......................................... $ 0.15 $ 0.16 $ 0.12 $ 0.11
========== ======== ======== ========
Diluted....................................... $ 0.15 $ 0.16 $ 0.12 $ 0.11
========== ======== ======== ========
Weighted average shares outstanding
Basic......................................... 46,113 46,113 46,243 46,291
Diluted....................................... 46,950 47,410 46,897 46,584
</TABLE>

53
55
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS -- (CONTINUED)

(15) QUARTERLY FINANCIAL DATA (UNAUDITED) -- (CONCLUDED)

<TABLE>
<CAPTION>
(DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)
1999
--------------------------------------------
1ST Q 2ND Q 3RD Q 4TH Q
-------- -------- -------- --------
<S> <C> <C> <C> <C>
BALANCE SHEETS
Installment contracts receivable, net............... $607,620 $582,006 $571,442 $568,378
Floor plan receivables.............................. 15,928 18,666 17,491 15,492
Notes receivables................................... 2,239 2,637 3,027 3,610
All other assets.................................... 75,861 71,954 69,588 72,760
-------- -------- -------- --------
Total assets................................... $701,648 $675,263 $661,548 $660,240
======== ======== ======== ========
Dealer holdbacks, net............................... $194,254 $171,765 $205,932 $202,143
Total debt.......................................... 186,638 168,527 158,361 158,985
Other liabilities................................... 41,066 42,818 37,065 36,137
-------- -------- -------- --------
Total liabilities.............................. 421,958 383,110 401,358 397,265
Shareholders' equity................................ 279,690 292,153 260,190 262,975
-------- -------- -------- --------
Total liabilities and shareholders' equity..... $701,648 $675,263 $661,548 $660,240
======== ======== ======== ========
INCOME STATEMENTS
Revenue:
Finance charges................................... $ 19,405 $ 19,797 $ 18,783 $ 18,512
Premiums earned................................... 2,445 2,331 3,034 2,579
Other income...................................... 8,511 7,380 6,106 7,172
-------- -------- -------- --------
Total revenue.................................. 30,361 29,508 27,923 28,263
-------- -------- -------- --------
Costs and Expenses:
Operating expenses................................ 14,549 14,461 12,612 15,150
Provision for credit losses....................... 2,136 2,084 49,565 2,288
Provision for claims.............................. 831 894 884 889
Valuation adjustment on retained interest
in securitization.............................. -- 517 13,000 --
Interest.......................................... 4,527 4,272 3,673 4,104
-------- -------- -------- --------
Total costs and expenses....................... 22,043 22,228 79,734 22,431
-------- -------- -------- --------
Other Operating Income
Gain on sale of subsidiary........................ -- 14,720 -- --
-------- -------- -------- --------
Operating income (loss)............................. 8,318 22,000 (51,811) 5,832
Foreign exchange gain (loss)...................... (45) (9) 62 (74)
-------- -------- -------- --------
Income (loss) before income taxes................... 8,273 21,991 (51,749) 5,758
Provision (credit) for income taxes............... 2,894 8,220 (18,108) 1,953
-------- -------- -------- --------
Net (loss) income................................... $ 5,379 $ 13,771 $(33,641) $ 3,805
======== ======== ======== ========
Net (loss) income per common share
Basic............................................. $ 0.12 $ 0.30 $ (0.73) $ 0.08
======== ======== ======== ========
Diluted........................................... $ 0.12 $ 0.30 $ (0.73) $ 0.08
======== ======== ======== ========
Weighted average shares outstanding
Basic............................................. 46,299 46,304 46,214 46,074
Diluted........................................... 46,706 46,545 46,214 46,253
</TABLE>

54
56

ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
FINANCIAL DISCLOSURE

Not Applicable.

PART III

ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

Information is contained under the captions "Matters to Come Before the
Meeting -- Election of Directors" and "Section 16(a) Beneficial Ownership
Reporting Compliance" in the Company's Proxy Statement and is incorporated
herein by reference.

ITEM 11. EXECUTIVE COMPENSATION

Information is contained under the caption "Compensation of Executive
Officers" (excluding the Report of the Executive Compensation Committee and the
stock performance graph) in the Company's Proxy Statement and is incorporated
herein by reference.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

Information is contained under the caption "Common Stock Ownership of
Certain Beneficial Owners and Management" in the Company's Proxy Statement and
is incorporated herein by reference.

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

Information is contained under the caption "Certain Relationships and
Transactions" in the Company's Proxy Statement and is incorporated herein by
reference.

PART IV

ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K

<TABLE>
<S> <C>
(a)(1) The following consolidated financial statements of the
Company and Report of Independent Public Accountants are
contained "Item 8 -- Financial Statements and Supplementary
Data."
REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS
CONSOLIDATED FINANCIAL STATEMENTS:
-- Consolidated Balance Sheets as of December 31, 1998 and
1999
-- Consolidated Income Statements for the years ended
December 31, 1997, 1998 and 1999
-- Consolidated Statements of Cash Flows for the years ended
December 31, 1997, 1998 and 1999
-- Consolidated Statements of Shareholders' Equity for the
years ended December 31, 1997, 1998 and 1999
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(2) Financial Statement Schedules have been omitted because they
are not applicable or are not required or the information
required to be set forth therein is included in the
Consolidated Financial Statements or Notes thereto.
(3) The Exhibits filed in response to Item 601 of Regulation S-K
are listed in the Exhibit Index, which is incorporated
herein by reference.
(b) The Company was not required to file a current report on
Form 8-K during the quarter ended December 31, 1999 and none
were filed during that period.
</TABLE>

55
57

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the Registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized, on March 29, 2000.

CREDIT ACCEPTANCE CORPORATION

By: /s/ DONALD A. FOSS
------------------------------------
Donald A. Foss
Chairman of the Board and
Chief Executive Officer

Pursuant to the requirements of the Securities Exchange Act of 1934, this
report has been signed by the following persons on March 29, 2000 on behalf of
the registrant and in the capacities indicated.

<TABLE>
<CAPTION>
SIGNATURE TITLE
--------- -----
<C> <C> <S>
/s/ DONALD A. FOSS Chairman of the Board and Chief Executive
- -------------------------------------------------------- Officer (Principal Executive Officer)
Donald A. Foss

/s/ DOUGLAS W. BUSK Chief Financial Officer
- -------------------------------------------------------- (Principal Financial Officer)
Douglas W. Busk

/s/ JOHN P. CAVANAUGH Corporate Controller and Assistant
- -------------------------------------------------------- Secretary (Principal Accounting Officer)
John P. Cavanaugh

/s/ HARRY E. CRAIG Director
- --------------------------------------------------------
Harry E. Craig

/s/ THOMAS A. FITZSIMMONS Director
- --------------------------------------------------------
Thomas A. FitzSimmons

/s/ DAVID T. HARRISON Director
- --------------------------------------------------------
David T. Harrison

/s/ SAM M. LAFATA Director
- --------------------------------------------------------
Sam M. LaFata

/s/ THOMAS N. TRYFOROS Director
- --------------------------------------------------------
Thomas N. Tryforos
</TABLE>

56
58

EXHIBIT INDEX

The following documents are filed as part of this report. Those exhibits
previously filed and incorporated herein by reference are identified below.
Exhibits not required for this report have been omitted. The Company's
commission file number is 000-20202.

<TABLE>
<CAPTION>
EXHIBIT
NO. DESCRIPTION
------- -----------
<S> <C> <C>
3(a)(1) 7 Articles of Incorporation, as amended July 1, 1997
3(b) 2 Bylaws of the Company, as amended
4(a) 1 Note Purchase Agreement dated October 1, 1994 between
various insurance companies and the Company and related form
of note.
4(a)(1) 1 First Amendment dated November 15, 1995 to Note Purchase
Agreement dated October 1, 1994 between various insurance
companies and the Company.
4(a)(2) 5 Second Amendment dated August 29, 1996 to Note Purchase
Agreement dated October 1, 1994 between various insurance
companies and the Company.
4(a)(3) 8 Third Amendment dated December 12, 1997 to Note Purchase
Agreement dated October 1, 1994 between various insurance
companies and the Company.
4(a)(4) 9 Fourth Amendment dated July 1, 1998 to Note Purchase
Agreement dated October 1, 1994 between various insurance
companies and the Company
4(a)(5) 9 Limited Waiver dated July 27, 1998 to First Amended and
Restated 9.12% Senior Notes due November 1, 2001 Issued
Under Note Purchase Agreement dated as of October 1, 1994
4(a)(6) 12 Fifth Amendment dated April 13, 1999 to Note Purchase
Agreement dated October 1, 1994 between various insurance
companies and the Company
4(a)(7) 14 Sixth Amendment dated December 1, 1999 to Note Purchase
Agreement dated October 1, 1994 between various insurance
companies and the Company
4(b) 5 Note Purchase Agreement dated August 1, 1996 between various
insurance companies and the Company and the related form of
note.
4(b)(1) 8 First Amendment dated December 12, 1997 to Note Purchase
Agreement dated August 1, 1996 between various insurance
companies and the Company.
4(b)(2) 9 Second Amendment dated July 1, 1998 to Note Purchase
Agreement dated August 1, 1996 between various insurance
companies and the Company
4(b)(3) 9 Limited Waiver dated July 12, 1998 to First Amended and
Restated 8.24% Senior Notes due July 1, 2001 Issued Under
Note Purchase Agreement dated as of August 1, 1996
4(b)(4) 12 Third Amendment dated April 13, 1999 to Note Purchase
Agreement dated August 1, 1996 between various insurance
companies and the Company
4(b)(5) 14 Fourth Amendment dated December 1, 1999 to Note Purchase
Agreement dated August 1, 1996 between various insurance
companies and the Company
4(c)(5) 12 Third Amended and Restated Credit Agreement dated as of June
15, 1999 between the Company, Comerica Bank as
Administrative Agent and Collateral Agent, NationsBank,
N.A., as Syndications Agent and Banc of America Securities,
LLC as Sole Lead Arranger and Sole Bank Manager
4(c)(6) 14 First Amendment dated December 10, 1999 to the Third Amended
and Restated Credit Agreement dated as of June 15, 1999
between the Company, Comerica Bank as Administrative Agent
and Collateral Agent, NationsBank, N.A., as Syndications
Agent and Banc of America Securities, LLC as Sole Lead
Arranger and Sole Bank Manager
4(e) 6 Note Purchase Agreement dated March 25, 1997 between various
insurance companies and the Company and related form of
note.
</TABLE>
59

<TABLE>
<CAPTION>
EXHIBIT
NO. DESCRIPTION
------- -----------
<S> <C> <C>
4(e)(1) 8 First Amendment dated December 12, 1997 to Note Purchase
Agreement dated March 25, 1997 between various insurance
companies and the Company
4(e)(2) 9 Second Amendment dated July 1, 1998 to Note Purchase
Agreement dated March 25, 1997 between various insurance
companies and the Company
4(e)(3) 9 Limited Waiver dated July 27, 1998 to First Amended and
Restated 8.02% Senior Notes due October 1, 2001 Issued Under
Note Purchase Agreement dated as of March 25, 1997
4(e)(4) 12 Third Amendment dated April 13, 1999 to Note Purchase
Agreement dated March 25, 1997 between various insurance
companies and the Company
4(e)(5) 14 Fourth Amendment dated December 1, 1999 to Note Purchase
Agreement dated March 25, 1997 between various insurance
companies and the Company
4(f) 9 Note Purchase Agreement dated July 7, 1998 among Kitty Hawk
Funding Corporation, CAC Funding Corp. and NationsBank, N.A.
4(f)(1) 9 Security Agreement dated July 7, 1998 among Kitty Hawk
Funding Corporation, CAC Funding Corp., the Company and
NationsBank, N.A.
4(f)(2) 9 Servicing Agreement dated July 7, 1998 between CAC Funding
Corp. and the Company
4(f)(3) 9 Contribution Agreement dated July 7, 1998 between the
Company and CAC Funding Corp.
4(f)(4) 12 Amendment No. 1 dated June 30, 1999 to Note Purchase
Agreement dated July 7, 1998 among Kitty Hawk Funding
Corporation, CAC Funding Corp., and NationsBank, N.A.
4(f)(5) 12 Amendment No. 1 dated June 30, 1999 to Security Agreement
dated July 7, 1998 among Kitty Hawk Funding Corporation, CAC
Funding Corp., the Company and NationsBank, N.A.
4(f)(6) 12 Amendment No. 1 dated June 30, 1999 to Contribution
Agreement dated July 7, 1998 between the Company and CAC
Funding Corp.
4(f)(7) 13 Amendment No. 2 dated September 29, 1999 to Security
Agreement dated July 7, 1998 among Kitty Hawk Funding
Corporation, CAC Funding Corp., the Company and NationsBank,
N.A.
4(f)(8) 14 Amendment No. 2 dated December 15, 1999 to Note Purchase
Agreement dated July 7, 1998 among Kitty Hawk Funding
Corporation, CAC Funding Corp., and NationsBank, N.A.
4(f)(9) 14 Amendment No. 3 dated December 15, 1999 to Security
Agreement dated July 7, 1998 among Kitty Hawk Funding
Corporation, CAC Funding Corp., the Company and NationsBank,
N.A.
4(f)(10) 14 Amendment No. 2 dated December 15, 1999 to Contribution
Agreement dated July 7, 1998 between the Company and CAC
Funding Corp.
4(g)(1) 11 Security Agreement dated December 15, 1998 between Comerica
Bank, as Collateral Agent, and the Company
4(g)(2) 11 Intercreditor Agreement dated as of December 15, 1998 among
Comerica Bank, as Collateral Agent, and various lenders and
note holders
4(g)(3) 11 Deed of Charge, dated December 17, 1998 between Comerica
Bank, as Collateral Agent, and the Company
NOTE: Other instruments, notes or extracts from agreements
defining the rights of holders of long-term debt of the
Company or its subsidiaries have not been filed because (i)
in each case the total amount of long-term debt permitted
thereunder does not exceed 10% of the Company's consolidated
assets, and (ii) the Company hereby agrees that it will
furnish such instruments, notes and extracts to the
Securities and Exchange Commission upon its request.
10(b)(1) 4 Amended and Restated Services Agreement dated April 17, 1996
between the Company and Larry Lee's Auto Finance Center,
Inc. d/b/a Dealer Enterprise Group
</TABLE>
60

<TABLE>
<CAPTION>
EXHIBIT
NO. DESCRIPTION
------- -----------
<S> <C> <C>
10(d)(4) 1 Form of Addendum 3 to Servicing Agreement (Multiple Lots)
10(d)(6) 11 Prior form of Servicing Agreement, including Addendum 1 and
Addendum 2
10(d)(7) 14 Current form of Servicing Agreement, Including Addendum 1
and Addendum 2
10(f)(3)* 7 Credit Acceptance Corporation 1992 Stock Option Plan, as
amended and restated May 1997
10(f)(4)* 12 Credit Acceptance Corporation 1992 Stock Option Plan, as
amended and restated May, 1999
10(o)(2) 10 Credit Acceptance Corporation Stock Option Plan for Dealers,
as amended and restated September 21, 1998
21(1) 14 Schedule of Credit Acceptance Corporation Subsidiaries
23(1) 14 Consent of Deloitte and Touche LLP
23(2) 14 Consent of Arthur Andersen LLP
27 14 Financial Data Schedule
</TABLE>

* Management compensatory contracts and arrangements.

1 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended September 30, 1994, and incorporated herein by reference.

2 Previously filed as an exhibit to the Company's Form 10-K Annual Report for
the year ended December 31, 1994, and incorporated herein by reference.

3 Previously filed as an exhibit to the Company's Form 10-K Annual Report for
the year ended December 31, 1995, and incorporated herein by reference.

4 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended March 31, 1996, and incorporated herein by reference.

5 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended September 30, 1996 and incorporated herein by reference.

6 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended March 31, 1997 and incorporated herein by reference.

7 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended June 30, 1997, and incorporated herein by reference.

8 Previously filed as an exhibit to the Company's Form 10-K Annual Report for
the year ended December 31, 1997, and incorporated herein by reference.

9 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended June 30, 1998, and incorporated herein by reference.

10 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended September 30, 1998, and incorporated herein by reference.

11 Previously filed as an exhibit to the Company's Form 10-K Annual Report for
the year ended December 31, 1998, and incorporated herein by reference.

12 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended June 30, 1999, and incorporated herein by reference.

13 Previously filed as an exhibit to the Company's Form 10-Q for the quarterly
period ended September 30, 1999, and incorporated herein by reference.

14 Filed herewith